Instructor Led Effective Communication Training in South Africa

Effective Communication ...pact of non-verbal behaviour as well as other barriers to effective communication X Understand communication and its impact on motivation X Manage stress and anger X Mediate conflict Designed For: All Staff Content: Communication basics Effective communication Organisational management Organisation types and characteristics Communication flow Communication with different  more...

Customer Driven Organisation Training Durban & Johannesbug ...s -Body Language -Detecting if someone is lying -Effective Communication -Ten Commandments of Customer Service -Range of Customers -Range of Complaints -Dealing with Customer Complaints -Written Complaints -Understanding Cultural Differences -Foreign Cultures. -Verbal and non-verbal communication with customers. -Interaction with customers using  more...

360 Degree Feedback Training venue: Durban Training Centre a Trainyoucan Accredited: Programme not SETA Accredited Cost: R850. 00 including catering and courseware who attend training at our Durban branch. R2250. 00 facilitator hire for external venue with maximum 15 delegates. Entry Requirement: -Learners required being on a basic NQF level1, Numeric and Literacy level -Minimum experience of 14 days in  more...

Business Writing Skills workshop ...s to others. This one day workshop is designed to achieve effective communication through the proper use of the written word. The workshop focuses on the different stages of the business writing process, from planning correspondence to the use of specific writing tools. Although there is an element of theory, the main focus falls on practical abilities that you will be able to use in a business  more...

People Management and Leadership 3 Days Aligned to SAQAa ™S Unit Standard ID 14667, NQF Level 4, Credits 10 This workshop increases your awareness of your current leadership style and abilities. You will also appreciate the impact your leadership style has on those who work with you. The course then provides you with a tool-kit of ideas to increase your leadership skills back in the workplace. Training course objectives for  more...