Instructor Led Effective Customer Service Training

Customer Care Workshop In a highly competitive marketplace, customer care is the key to a companya ™s success. This workshop describes effective customer service techniques and provides opportunities for participants to apply and refine them through role plays and exercises. You can get a complete list of other Professional Soft Skills Workshops classes at  more...

Coaching Customer Service ...Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills. Organizations that place high value on attracting new customers, dazzling customers with  more...

Business Skills 1-day or multi-day training in Guangzhou China This business skills training covers a wide range of soft skills (such as effective customer service) and analysis tools (such as Root Cause Analysis). The course is taught by combining lectures with activities and games. These activities all focus on demonstrating the lessons that are taught in lectures. In addition to teaching new skills, the games also serve as team-building opportunities.  more...

Exemplary Customer Service ... don ts of Customer Interface The Key Characteristics of Effective Customer Service People How to Identify Internal Customer Needs How to use Effective Persuasion and Language Patterns with Customers How to Deliver Bad News How to Close the Loop for Ongoing Customer Satisfaction Techniques for Adjusting to Different Styles Abilities for Handling Different Customer Preferences and  more...