Online Effective E Mail eLearning - Training Resources

Initiating Outbound Sales Calls Fifteen seconds doesn't sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for dealing with voice mail and  more...

Inside Sales Skills Simulation You are an inside sales representative for Muscle-Bound Fitness, a franchise of fitness facilities with a unique corporate wellness offering. In this simulation, your boss has asked you to contact a potential new customer. This new lead, a network television station known as TV-22, is a perfect candidate for Muscle-Bound's corporate wellness program, and your job is to convince them of such by  more...

Technical Support Essentials These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to  more...

Developing Customer Satisfaction Surveys By the time most people have the chance to develop their first survey, they've seen so many that it seems like developing one will be a piece of cake. To an extent, they're right. Developing a GIGO (Garbage In/Garbage Out) survey is a no-brainer. Developing a survey that gets valid, reliable data, however, is both science and art. In this course, you'll learn to use the principles of survey design  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Essentials of Electronic Communication Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding  more...

Optimizing Email at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in  more...

E-mail and Organizational Communication E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Improving Your Cross-cultural Communications Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural  more...

E-mail and Internet Use E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to  more...

Adding Links Images and Flash Objects in Dreamweaver 8 To use links, images, and Flash objects to enhance a web site in Dreamweaver 8 The will be web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash 8 developers using Macromedia Dreamweaver 8 to create web pages; individuals wishing to obtain the Dreamweaver 8 Developer certification  more...

Adding Links Images and Flash Objects in Dreamweaver MX 2004 To identify how to enhance a web site using links, images, and Flash objects in Dreamweaver MX 2004 Web professionals; end users and home users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX 2004 developers using Macromedia Dreamweaver MX 2004 to create web pages; individuals wishing to obtain the Dreamweaver MX 2004 Developer certification  more...

Using Basic Dreamweaver MX Tools To describe the functions and features of the basic Dreamweaver MX tools Web professionals; home users and end users wishing to create effective Internet or intranet sites quickly and easily; Macromedia Flash MX developers using Macromedia Dreamweaver MX to create web pages  more...

Lotus Notes R5 for End-Users Advanced The purpose of this course is to provide tools to help the student learn how to use advanced features of Lotus Notes Version 5.0. Notes is a very powerful collaborative software. This course will take the student to the next level of complexity with Notes. The course will step the student through the advanced functions in Mail, Calendars, searching, building and customizing databases and creating  more...

Communication Skills: Effective Writing MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! "Effective Writing" gives you a range of practical techniques for writing  more...

Writing Skills: Writing Direct Mail Clear writing demonstrates clear thinking and in business writing can be one of the most powerful and persuasive tools for getting things done. This course focuses on helping you achieve results through direct mail. It gives guidelines on planning and structuring your mail shot, examines the language you choose to enhance your message and gives tips and hints on effective follow up. Whether you're  more...

Effective Email Series: Policies and Procedures More and more organisations are using e-mail for routine internal communication. While many see this as an improvement on previous methods and a more open and informal way of communicating, others see it as an attention-grabbing and invasive means of communication. There are some disadvantages to the use of e-mail, but they are generally outweighed by advantages. In order to protect IT systems and  more...

Effective Email Series: Send the Right Message The speed of communication is increasing beyond belief, and e-mail has revolutionised the way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click"  more...

Effective Email Series: Managing Your E-mail Unlike written communication, e-mail can arrive at any time of the day, demanding your attention. The increasing volumes of e-mail are creating stress and overload for today?s business workers. Controlling what you receive is a major step towards managing e-mail, and even people who receive relatively few e-mails a day may not always cope with them effectively.  more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.  more...

e-Mail and Browsing During the last century, the telecommunications industry underwent many technological changes that improved the way in which we interact with each other. However, if we measure the impact of all these technologies, the Internet has certainly had the maximum effect on our communication methods. The Internet enables a number of people to access and use certain resources at the same time. It provides  more...

E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics such as how to write effective messages e-policies and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail when to choose e-mail over other types of communication how to avoid writing inappropriate messages how and  more...

E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message the benefits of considering your recipient how to manage e-mail volume and the importance of following netiquette guidelines. The program focuses on how to write  more...

E-mail Etiquette: Writing Effective E-mail Messages E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing how to achieve your e-mail message objectives the importance of using correct punctuation how to construct effective sentences and paragraphs and how to edit your e-mail messages. The program also  more...

Certificate in Effective Customer Care Aim: The objectives of the course are to: Develop customer care skills, forpeople working in a wide range of sectors and occupations. Target Audience: This programme is designed for people who wish to gain an understanding of principles and practice of Customer Care. No prior knowledge is required. Format: The course is designed for study by distance learning at work or at home. Students  more...