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Building Business Relationships as a Community Banker Increase market share by bringing in new business customers and increase "wallet share" with existing customers. This two day interactive workshop focuses on the skills, techniques and strategies that Community Bankers need to compete effectively. Participants focus on the specific issues facing them in their market and practice using their own "case studies". Every module is completed with an  more...

Supervisory Skills Workshop Improve the performance of your business by enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance  more...

Effective Purchasing Management Seminar ...IPTION: A firm which utilizes materials and supplies must effectively manage the purchasing function. Purchasing management considers a lot of factors, such as inventory, inventory costs, availability of supply and quality of suppliers. In order to have an outstanding purchasing operations, an excellent vendor relations, systematic demand, forecasting, and ordering system must be present.  more...

Training Needs Analysis Good training needs analysis is essential if the organization is to align the skills currently available with those required to meet strategic objectives. If conducted properly, it will also help you to diagnose when training will solve certain problems and issues and when alternative interventions might be needed. This thoroughly practical one-day workshop will help prepare all those involved in  more...

Project Management in Action Managing World Bank Projects ... aggressiveness Indicate how they would handle blocking, effectively Propose an effective way of dealing with interfering behaviour Demonstrate the effectiveness of the strategy that they have devised for dealing with intra-team competition Evaluate the effectiveness of their strategy for addressing situations where team members seek sympathy Propose an effective remedy to a member  more...

Internal Audit - Incorporating Corporate Governance and Financial Risk Management ...anisations and international operations, on the other. - Effectively explore the advisory role of internal audit in organisations - Distinguish between internal and external auditing - Illustrate the extent to which an effective internal auditing regime can enhance to work of the external auditor - Exhibit a heightened understanding of the internal audit structure and its relation to  more...

Community Management Skills CONTENTS AND CONCEPTS - Developing A Business Plan The Business Plan: Its Importance and Process; Its Value In Attracting Funding, The Business as a Strategic Tool Key information to include; Assembling the Business Plan - collecting and analysing and recording relevant information - Meeting Management Preparing the Agenda; Establishing Meeting Schedules; The Role of The  more...

Enhancing Managerial Effectiveness ...ective time management strategy - Manage meetings more effectively as a time management device - Apply effective time management to competitive situations CONTENT: - Time in an organisation-wide context; its importance including: - Speeding up decision-making - Reducing research & development time - Reduction of operational cycle, e. g. Through the use of: - Computer  more...

Communication Dynamics and Networking in Organisation ... - Illustrate, through role play, that they are able to effectively communicate during their a networkinga ™ encounter with people outside their immediate command group - Indicate, with confidence, their strategy for networking with a stranger groupsa ™ - List at least 3 pitfalls of networking, explaining how they might be averted. - Suggest the steps that they will take  more...

Change Management and Executive Leadership in Organisations ...anagersa ™ Responsibility for Tasks Performance - Effectively Illustrate the extent to which Managers have Responsibility for the Effective Functioning of Organisation, Division and Department - Devise ways of Affecting Workersa ™ Behaviour towards Effective Task Performance - Address Managersa ™ Choice of Options towards Effect Behavioural Change - Relate Managersa  more...

Tourism and International Relations ...ational and global challenge. - Exhibit the ability to effectively communicate orally and in writing, to appreciate the nature of controversy and intellectual conflict, and how to balance the needs and interests of opposing points of view. - Demonstrate and understanding the various components of the tourism system on a local, state, regional, national, and international level. - To  more...

National and International Economic Competitiveness Towards Economic Growth and Sustainability ...t the prices of commodities on the domestic market - Effectively address the role of domestic competition, supply and demand might affect pricing and pricing strategy - Resolve the issue of the a impositiona ™ of the a Export Platforma ™ in confusing or eliminating the domestic market - Exhibit a fundamental understanding of the development and achievements of GATT  more...

Tourism and International Relations Modules 2 and 4 ...ational and global challenge. - Exhibit the ability to effectively communicate orally and in writing, to appreciate the nature of controversy and intellectual conflict, and how to balance the needs and interests of opposing points of view. - Demonstrate and understanding the various components of the tourism system on a local, state, regional, national, and international level. - To  more...

Tourism and International Relations - Module 4 ...ational and global challenge. - Exhibit the ability to effectively communicate orally and in writing, to appreciate the nature of controversy and intellectual conflict, and how to balance the needs and interests of opposing points of view. - Demonstrate and understanding the various components of the tourism system on a local, state, regional, national, and international level. - To  more...

Human ResourceTraining and Development Management ... of award-bearing components of training programmes. a Effectively structure training courses to incorporate formal presentations, delegate activities and evaluation. a Be able to incorporate appropriate 'Ice-breaker' and 'Closure' activities that will enhance the effectiveness of individual training courses. a Demonstrate exceptional leadership in the management of the learning  more...

Managing Individuals and Groups in an Organisation ...Groups OBJECTIVES: - Be aware that teams cannot perform effectively unless they understand team dynamics; - Demonstrate their understanding of the their role in the management of teams in organisation; - Exhibit a good knowledge of the finer-points of team-decision-making; - Demonstrate that their inter-personal skills are well developed; - Demonstrate their ability and willingness to  more...

Organisation and Management an Introduction ... flexibility to manage their organisations and subsystems effectively, in stable and turbulent times. - Be aware of some key issues in designing effective organisations - Be aware of the importance of organisational design and communication effectiveness. - Be able to establish objectives, designing the mechanism for their accomplishment - Apply effective time management to competitive  more...

Women In Management ...ions - Non-Offensive Assertiveness: Making Your Point, Effectively - Making Your Mark In Management: Exploiting Diversity To Achieve Individual and Organisational Goals - Women and Career Prognosis: Getting Ahead Of The Game - Women and Management: Dealing With Male Subordinates - Exploiting The Work-Life-Balance Phenomena: An opportunity For Further Advancement - The  more...

Trainer Training Training for Trainers ...gy of award-bearing components of training programmes. - Effectively structure training courses to incorporate formal presentations, delegate activities and evaluation - Be able to incorporate appropriate 'Ice-breaker' and 'Closure' activities that will enhance the effectiveness of individual training courses - Demonstrate exceptional leadership in the management of the learning environment  more...

The Newcomer in an Organisation a Strategic Approach ... feedback - Determine local Intellectual Property Law - Effectively apply Intellectual property Rights conventions to organisational benefits - Determine who owns the Intellectual Property Rights in varying scenarios - Devise an effective mentoring and coaching strategy - Demonstrate their understanding of the confidentiality and trust that must be upheld in mentoring, if the system is  more...

Team Dynamics Team Leadership ...ressiveness - Indicate how they would handle blocking, effectively - Propose an effective way of dealing with interfering behaviour - Demonstrate the effectiveness of the strategy that they have devised for dealing with intra-team competition - Evaluate the effectiveness of their strategy for addressing situations where team members seek sympathy - Propose an effective remedy  more...

Talent Management ... 3.) Managing Organisational Talents OBEJTIVES: - Effectively manage organisational talents - Determine the key success factors in effective talent management - Devise an effective communication structure that will avert the isolation of exceptional talents - Locate talent management within the executive cadre CONTENT: - Talent relationship management - Talent and executive  more...

Strategic Management and Project Management ...ects of their associated stressor. - Manage their time effectively, contributing to individual success and organisational improvement. - Put forward their points without generating negative reaction from others - Manage their interaction with colleagues and managers, in such a way that they get their desired results 2. Organisational Analysis An Internal View By the end of  more...

SAP and Joint Venture Accounting ...rovement of their organisation. Able to liaise more effectively with other departments on financial matters. Advance you career by improving your understanding of industry financial management. COURSE CO-ORDINATOR: Prof. Dr. R. B. Crawford PhD (London), MEd. M. (Bath), Adv. Dip. Ed. (Bristol), PGCIS (TVU), ITC (UWI), MSCOS Member of the Asian Academy  more...

Personnel and Occupational Test Questionnaire Design and Results Analysis ...Speed a Hard-Markinga ™ Of Multiple-Choice Tests - Effectively Score Multiple-Choice Tests - Use Computerised Multiple-Choice Marking System - Demonstrate An Understanding Of Computerised Multiple-Choice Scoring System - Exhibit Competence In Designing a Hard-Markinga ™ Multiple-Choice Answer Sheets - Design a Computeriseda ™ Multiple-Choice Answer Sheets - Write  more...

Managing Internal and External Cultural Diversity ...result of diversity. - Have demonstrated the ability to effectively manage in situations where sentience exists, progressing towards its elimination. - Have demonstrated their ability to formulate, implement and monitor an effective diversity policy. - Demonstrate exceptional leadership in the management of a diverse workforce CONTENT: - Discrimination as social identity -  more...

Leadership Styles Seminar or Course ...nagersa ™ Responsibility for Tasks Performance 9. Effectively Illustrate the extent to which Managers have Responsibility for the Effective Functioning of Organisation, Division and Department 10. Devise ways of Affecting Workersa ™ Behaviour towards Effective Task Performance 11. Address Managersa ™ Choice of Options towards Effect Behavioural Change 12. Relate  more...

Judge Seminar1 Dealing with Economic and Financial Crimes ...mic and financial crimes. - Demonstrate their ability to effectively advise the clients, a Prosecutiona ™ and a Defencea ™, respectively, of the legality of issues relevant to pre-existing Law on Cyber Crime. - Be empowered to determine the admissibility of explicit, and elicitation of, evidence in economic and financial crime trails. - Demonstrate an awareness of the  more...

Information Risk Security and Crisis Management ...it their esteemed confidence in their ability to function effectively in business continuity management - Contextualise the importance of logistics in recovery planning - Exhibit a fundamental understanding in BS 25999: Business Continuity Management - Apply newly learnt risk management techniques to their workplace - Explain the purpose of an Information Security Management System (ISMS)  more...

Corporate Governance Principles and Practice ...ct on organisational stability and flexibility to respond effectively to a crisis - Illustrate the symbiotic relationship between power and authority, in relation to a managerial leadersa ™ in the performance of their organisational roles. 4. Company Formation and Legal Status: Important Corporate Issues At the conclusion of the specified learning and development activities  more...

Corporate Governance and Strategic Management ...ct on organisational stability and flexibility to respond effectively to a crisis - Illustrate the symbiotic relationship between power and authority, in relation to a managerial leadersa ™ in the performance of their organisational roles. 5. Company Formation and Legal Status: Important Corporate Issues At the conclusion of the specified learning and development activities  more...

Communication Information Gathering Analysis and Report Writing ... sentences, their demonstrating their ability to use them effectively in context - Exhibit their understanding of how the different types of pronouns are to be used in different contexts - Indicate how transitive and intransitive verbs are to be used in written and spoken contexts - Construct sentences and paragraphs using gerunds, as distinct form other aspects and contexts of a Use  more...

Anti-Dumping In Practice Hypothesising Case Reporting Case Investigation Countervailing Actions Sunset Review and Suspension ...ect the prices of commodities on the domestic market - Effectively address the role of domestic competition, supply and demand might affect pricing and pricing strategy - Resolve the issue of the a impositiona ™ of the a Export Platforma ™ in confusing or eliminating the domestic market - Exhibit a fundamental understanding of the development and achievements of GATT -  more...

Advanced Budgeting For Business Enhancement ...on generation - Illustrate how cost information can be effectively retrieved, analyzed and utilized for organizational effectiveness - Strategically analysis the formulation of long-run and short-run budget - Identify the principal factors required to produce a successful business case - Demonstrate their ability to utilise budgeting & financial skills required for better  more...

Enhancing Objective Accomplishments Through An Enthusiastic Workforce ...gy of award-bearing components of training programmes. - Effectively structure training courses to incorporate formal presentations, delegate activities and evaluation. - Be able to incorporate appropriate 'Ice-breaker' and 'Closure' activities that will enhance the effectiveness of individual training courses. - Demonstrate exceptional leadership in the management of the learning  more...

Dynamics Of Organisational Change Management Seminar ...hange agents, in particular, to manage the change process effectively. - While I am aware of their general popularity, this is not just another change management seminar. It is a change management seminar with major differences, the first of which is the fact that the one on offer is research-driven. - For example, the concept of 'change acceleration' is new, emerging out of Prof. Dr.  more...

Diversity Management a Value Added Inclusion ... result of diversity; - Have demonstrated the ability to effectively manage in situations where sentience exists, progressing towards its elimination; - Have demonstrated their ability to formulate, implement and monitor an effective diversity policy. - Demonstrate exceptional leadership in the management of a diverse workforce SEMINAR CONTENTS AND CONCEPTS: - The concepts of equal  more...

Comprehensive Project Management ...ects of their associated stressor. - Manage their time effectively, contributing to individual success and organisational improvement. - Put forward their points without generating negative reaction from others - Manage their interaction with colleagues and managers, in such a way that they get their desired results 2. Organisational Analysis An Internal View By the end of  more...

Client or Customer Care ...153; level of interpersonal relationship; 4. Communicate effectively with clients, colleagues, juniors and managers; 5. Demonstrate an understanding of the legal framework of client service; 6. Recall fundamental elements of the a Sale of Goods Act 1979a ™; 7. Recall the obligations of the retailer/ service provider under the a Sale of Goods Act 1979a ™ 8. Recall the obligation  more...

Advanced Financial Accounting ... necessary accounting and financial jargon to communicate effectively with the financial professionals Review the financial performance and financial position of an organisation using the appropriate financial means including trend analysis, industry and index analyses, ratio and break-even analysis techniques Develop operating and resource budgets Develop profit and cash flow budgets  more...

MSc Human Resource Training and Development Management ... of award-bearing components of training programmes. - Effectively structure training courses to incorporate formal presentations, delegate activities and evaluation. - Be able to incorporate appropriate 'Ice-breaker' and 'Closure' activities that will enhance the effectiveness of individual training courses. - Demonstrate exceptional leadership in the management of the learning  more...

Human ResourceManagement a Practitioners Approach ... result of diversity. - Have demonstrated the ability to effectively manage in situations where sentience exists, progressing towards its elimination. - Have demonstrated their ability to formulate, implement and monitor an effective diversity policy. - Demonstrate exceptional leadership in the management of a diverse workforce. MODULE 14.: Employee Resourcing: Recruitment and Selection  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 19 21 March 2012 Miri Sarawak ...ges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to  more...

PETROLEUM RISK ANALYSIS PORTFOLIO MANAGEMENT 12 14 March 2012 Kuala Lumpur Malaysia ...n risk and uncertainty is often confused, and attempts to effectively manage risk and uncertainty are often poor in the industry. This 3 day course offers attendees the opportunity to explore why this is case and, using practical case material, use tools and techniques to effectively manage both technical uncertainty and project risk. Risk and uncertainty definitions are clarified and  more...

Writing Effective Standard Operating Procedures for Oil Gas Professionals Engineers 19 20 January 2012 Kuala Lumpur Malaysia A Standard Operating Procedure (SOP) is a set of instructions having the force of a directive, covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. The presence of these quality documents is essential when inspections take place since the most frequent reported deficiencies during inspections are the lack of written SOPs  more...

Maintenance Planning Scheduling 21 22 November 2011 Kuala Lumpur Malaysia 2nd run in Asia A key component of production cost is maintenance and the key role of maintenance is to guarantee the reliability of the production. The crucial element for ensuring that maintenance is cost effectively delivered is the planning and scheduling of maintenance tasks. Given the huge impact maintenance management can have on production output, as well as the increasing tendency for maintenance  more...

Technical Report Writing and Presentation Skills for Oil Gas Engineers EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production a Use clear & powerful language to target and persuade  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 10 - 12 August 2011 ...ges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to the  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals Effectively document and communicate your technical ...ges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS (2-3 March 2011) a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals Effectively document and communicate your technical ...ges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS (2-3 March 2011) a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic  more...

Essential EPC Contract Management and Law for EPC Engineers Procurement and Non-Legal Professionals in Oil Gas ...cts of others that could cost your company millions 3. Effectively manage risk on your project with your companya ™s contract by learning the purpose and potential pitfalls of key contract clauses 4. Learn the contract secrets of owners and the claim techniques of contractors from a practitioner who has worked and consulted for major EPC contractors and Oil & Gas 5. Reduce your  more...

PETROLEUM RISK ANALYSIS PORTFOLIO MANAGEMENT 16 18 March 2011 Kuala Lumpur Malaysia Risk and uncertainty are fundamentally embedded in the exploration and production business a arguably there is no business development without risk a yet the distinction between risk and uncertainty is often confused, and attempts to effectively manage risk and uncertainty are often poor in the industry.  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 8 10 March 2011 Jakarta Indonesia EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production a Use clear & powerful language to target and persuade  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 1 3 March 2011 Miri Sarawak EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS (2-3 March 2011) a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to the writing task, involving planning, drafting, revision and production a Use clear & powerful language to  more...

Technical Report Writing Presentation Skills For Oil and Gas Professionals 24 January 2011 - 26 January 2011 ...ges in getting your findings into paper and presenting it effectively, you will benefit from this 3-day training course: EFFECTIVE TECHNICAL REPORT WRITING FOR OIL & GAS PROFESSIONALS a Write and turn-around accurate technical documents quickly to meet deadlines and productivity goals a Understand how technical reports should be structured by applying a systematic approach to the  more...

WRITING EFFECTIVE STANDARD OPERATING PROCEDURES SOP FOR OIL GAS PROFESSIONALS ENGINEERS A Standard Operating Procedure (SOP) is a set of instructions having the force of a directive, covering those features of operations that lend themselves to a definite or standardized procedure without loss of effectiveness. The presence of these quality documents is essential when inspections take place since the most frequent reported deficiencies during inspections are the lack of written SOPs  more...

Essential EPC Contract Management and Law For EPC Engineers Procurement and Non-Legal Professionals in Oil Gas 1 - 3 December ...cts of others that could cost your company millions 3. Effectively manage risk on your project with your companya ™s contract by learning the purpose and potential pitfalls of key contract clauses 4. Learn the contract secrets of owners and the claim techniques of contractors from a practitioner who has worked and consulted for major EPC contractors and Oil & Gas 5. Reduce your  more...

4th run in Asia EFFECTIVE PLANT TURNAROUND MANAGEMENT 13th December 2010 - 15th December 2010 ...siness performance. It is imperative that Turnarounds are effectively planned and executed, especially in continuous process industries such as Oil, Gas and Chemicals. Turnarounds are more than merely technical events carried out by the maintenance function. They are an integral part of any companya ™s business strategy This highly complex, hazardous and, at times, technically difficult  more...

Maintenance Planning Scheduling 29th November 2010 - 30th November 2010 ...The crucial element for ensuring that maintenance is cost effectively delivered is the planning and scheduling of maintenance tasks. Given the huge impact maintenance management can have on production output, as well as the increasing tendency for maintenance departments to be asked to do a more with lessa a it is essential that maintenance professionals strive toward the  more...

Advanced SQL If you are comfortable creating queries in SQL, maybe it is time to move on to learn more advanced programming topics? This three day course assumes that you know how to use the main SQL keywords SELECT, FROM, WHERE, GROUP BY and ORDER BY, and shows you how to really progam in SQL Server. Learn how to write stored procedures, create 3 different types of function, use subqueries effectively - and  more...

Microsoft Project 2007 We can not make you a perfect project manager, but we can show you how to use Microsoft Project effectively. Learn how to juggle tasks and resources, and create that all-important Gantt chart! This course also covers topics such as creating and assigning resources, conflict levelling and splitting tasks. For a full list of course topics, see our website  more...

Predictive Analytics World for Government Sept 12-13 in Washington DC ...nderstand how they can apply predictive analytics to more effectively and efficiently accomplish their mission. Predictive Analytics World for Government delivers predictive analytics experts, practitioners, authors and business thought leaders, including keynote addresses from Predictive Analytics World for Government Conference Chair John Elder, Chief Scientist and CEO of Elder Research  more...

Customer Service Via Phone and Email ...ystem such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. Upon successful completion of this course, students will be able to: Manage the customer's  more...

Grammar Essential You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style. Upon  more...

Microsoft Access 2007 Level Your training in and use of Microsoft Office Access 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft Office Access 2007. You have worked with the various Access objects, such as tables, queries, forms, and reports. In this course, you will extend your knowledge into some of the more specialized and advanced capabilities of Access by  more...

Microsoft Powerpoint 2007 Level 2 ...ng a presentation, and you are able to convey information effectively in a simple way. Static content in presentations, however, will not keep your Audience interested. In this course, you will enhance presentations with features that will transform basic presentations into a powerful means of communication. Course Objectives You will enhance your presentation with features that will  more...

QuarkXPress Expert Level (Mac or PC) ...ts and perform basic tasks, but find that's not enough to effectively work within a more professional, fast-paced environment. Throughout this course, you will build on your existing skills to learn some of the more advanced features of QuarkXPress, as well as learn some techniques that will allow you to improve your workflow. Upon successful completion of this course, students will be able  more...

XML - Extended Markup Language ...th DTDs. Write valid XML with Schema. Use DOM and SAX effectively. Display XML in Internet Explorer using Cascading Style Sheets (CSS). Transform XML using XSLT. Use XML namespaces and create links using the HTML namespace. Identify the functions and benefits of the XML linking specifications. Define and identify the basics of DTD functionality and the benefits of developing valid  more...

Illustrator PowerUser (Mac or PC) ...ou will also use advanced text manipulation techniques to effectively integrate text into your illustrations. Upon successful completion of this course, students will be able to: Create, edit, and apply tiled patterns, and design, customize, and employ special brushes to create dynamic visual effects. Adjust the size of the artboard to create oversize prints, and reset the default angle  more...

JBoss Administration Program Course Format: The format is 40% theory and 60% hands-on lab exercises. Duration: 2 Days Objectives: Explain how JBoss relates to Java EE (J2EE) and compares to other application servers Install and setup JBoss on both Windows and UNIX-type environments Deploy, support, and troubleshoot applications on JBoss Navigate JBoss' directory structure Understand JBoss architecture, boot  more...

Global Sourcing This 1-day Global Sourcing program completely describes the aspects of purchasing internationally. Differences between domestic sourcing will be analyzed. The major steps and risks will be identified and the process to arrive at a reasonable sourcing strategy will be developed. Supplier management techniques will be covered as will the development of the proper organization and competencies to  more...

Cost and Price Analysis ...ls of cost analysis techniques so they are better able to effectively evaluate supplier proposals and perform value analysis. We will define the concepts of price analysis, cost analysis, and best value. Examples of effective tools and techniques will be considered in the analysis of direct labor, materials, overhead, G&A costs, profit and profit margins. Learning curves and the sources of data  more...

Creating Performance-Based SOWs This 2-day Creating Performance-Based SOWs program teaches participants how to plan for upcoming performance-based contracting, overcome service contract performance problem, draft and complete PBC Statements of Work, facilitate the creation of key PBC SOW measurements, and effectively measure contractor performance under performance based service contracts. Topics include performance based  more...

Fundamentals of Overhead ...ilities, ways to calculate overhead and methodologies for effectively managing overhead. We will cover what overhead is and why it is important; types of indirect rates; selected elements of costs; establishing indirect cost rates; performing an analysis of indirect cost and indirect rates; applicability of cost accounting standards to indirect costs; and managing indirect costs. Participants  more...

Managing Suppliers This 1-day program provides an understanding of the steps of the entire purchasing cycle. Participants will learn to develop accurate and complete specifications and RFQs; employ the company's purchasing policies and procedures so that more effective purchases are made; select the best suppliers to perform work for and provide services to the company; and more effectively and efficiently manage  more...

Mastering the Supply Management Tools ...effectively complete the tasks of supply management, including cost and price analysis, market analysis, supplier financial analysis, and process improvement. This program will focus on providing the skills necessary to perform the work required to ensure that supply management activities are accomplished in a timely and sufficient manner. Upon completion of the program, participants will be  more...

Priority Setting in Procurement In this 1/2 day seminar, participants will learn how to effectively establish and track priorities. They will undertake a simulation of purchasing activity to demonstrate the concepts. The basic goals and objectives of the business will be taken into consideration. Buyers will be able to establish more definite daily plans to complete targeted goals in support of the division's objectives.  more...

Vendor Management ...dor performance measures. Specific topics include how to: effectively articulate the importance of vendor performance; develop Key Performance Indicators (KPIs) for use on the scorecard; involve internal stakeholders in vendor evaluations; balance quantitative and qualitative metrics; create performance systems that focus on value performance by vendors; and manage and coach vendors in a manner  more...

Working With International Vendors ...ourse for you. In this 1-Day program, you ll learn how to effectively lead virtual teams, cross-border supply management, and all facets of business partnerships. Specific topics include how to: understand terms unique to international purchases; develop productive and cost-effective international vendor relationships; consider cultural influences on vendor performance; measure and optimize  more...

Oracle University -Siebel Essentials 8.0 Training Schedule ... CRM application design and functionality is essential to effectively execute and maintain a Siebel implementation. This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application. During the hands-on labs, course participants use Siebel Tools to create a configured Siebel CRM application, as well as  more...

Siebel CRM 80 Essentials ... CRM application design and functionality is essential to effectively execute and maintain a Siebel implementation. This course also teaches students how to perform the major tasks required for an initial Siebel deployment, including configuring a Siebel CRM application. During the hands-on labs, course participants use Siebel Tools to create a configured Siebel CRM application, as well as  more...

Current Issues in Payroll Management ...rong In today's competitive environment, the ability to effectively, economically and lawfully manage your company's payroll and employee leave programs is paramount. You must stay current on the latest rules and regulations under the FLSA and state law to keep labor costs down and comply with legal requirements. Penalties, adverse publicity and civil legal liability for even small errors can  more...

Fair Labor Standards Act ...own. In today's competitive environment, your ability to effectively, economically and lawfully manage your company's payroll is paramount. Attend this seminar to get the essential guidance and insight you need to avoid missteps in this minefield of federal and state laws. Benefits for You - Determine which employees are exempt from federal and state wage and hour law - Find out what  more...

Labour Standards Code Benefits strong Get the training you need to avoid compliance confusion, complaints and penalties. /strong Prevent the financially crippling employee claims and penalties that plague employers in today's workplace. Register for this seminar and get the Labour Standards Code savvy your company has been looking for. Let local experts teach you how to create compliant practices and bulletproof  more...

Public Contracts and Procurement Regulations ...acting and procurement. You will find out not only how to effectively coordinate the public procurement process for construction services, but also how to make strategic decisions concerning bid protests, contractual disputes and project close-out. Our experts will show you how public works projects are awarded and what you should do if you encounter a problem along the way. Presented from  more...

Sales and Use Tax in Wisconsin and Illinois Benefits strong Multistate sales and use tax made simple: find out what you need to know to survive. /strong You can avoid crippling fines and make tax audits manageable with an updated knowledge of Wisconsin and Illinois sales and use tax rules and regulations. Attend this seminar and get that knowledge from local speakers who make tax compliance their business. Register today and understand  more...

Teacher Evaluations ...rom both a legal and practical viewpoint. Find out how to effectively implement student performance into your evaluations. Our expert speakers will provide straight forward answers to your most pressing questions. Take advantage of this opportunity to make sure you - and your teachers - stay current and stay out of trouble. Register today! Benefits for You - Avoid legal issues related to  more...

Estate Planning Benefits strong Master the intricacies of estate planning today and help your clients plan for tomorrow. /strong From traditional wills to testamentary trusts, estate planning is a complex process regardless of income level. Learn to navigate planning methods with ease at this cutting-edge seminar. You will learn to help your clients through the sensitive but necessary steps of planning by  more...

Administering the Family and Medical Leave Act Under the Current Regulations Benefits strong Get the latest advice on managing employees under FMLA regulations. /strong In today's economic climate, attendance and productivity are key to a company's survival. Take the first step toward protecting your bottom line and minimizing your liability - attend this seminar and get practical tips on how to update your policies to comply with FMLA regulations. Don't let your company  more...

CEQA: California Environmental Quality Act ...ues. Benefits for You - Tips to navigate the EIR process effectively - Stay up-to-date on important case law - Understand potential litigation risks - Discover the role of CEQA in the permitting process Learning Objectives - You will be able to discuss the EIR process. - You will be able to identify pre-litigation concerns. - You will be able to discuss CEQA findings and statement of  more...

What to Do When Construction Projects Go Bad ...project is free of claims and disputes - and learn how to effectively handle these problems when things go wrong. Regardless of how well-planned your construction project is, unexpected circumstances can impede your success and potentially cost you far more in time and money than you intended. Our experienced faculty members will provide you with critical insight into the often turbulent  more...

Taking and Defending Effective Depositions ...ions can make or break your client's case. Knowing how to effectively take and defend depositions is key to a successful litigation strategy. Join us for this seminar and learn practical techniques for using depositions to achieve the one thing that matters most: winning your case. Our experts will let you in on the latest and most effective strategies for preparing witnesses and defending  more...

Employment-Related Records Benefits strong Protect your organization - know the ins and outs of employment-related records. /strong In one day you can learn a hassle-free way to keep your records audit-ready. Attend this seminar and get the legal and practical information you need to ensure compliance with recordkeeping laws. Developing and maintaining employment and business records are extremely important components  more...

Employment-Related Records ...s challenges that matter most to you. Benefits for You - Effectively document employee hiring and termination records - Find out what you need to know about managing employee records in the age of social media - Understand the use of social media in employee discipline - Stay up-to-date in recent developments involving employee records This seminar is designed for human resource and  more...

Mitigation of Damage to Structures Adjacent to Construction Sites in Urban Environments ...ips on identifying and minimizing risks - Discover how to effectively manage stop work orders - Learn from valuable case studies in New York Learning Objectives - You will be able to discuss construction in an urban environment. - You will be able to explain the legal obligations to protect against adjacent structures. - You will be able to recognize how to prevent damage to adjacent  more...

Philippine Seminars - Stress for Success Workshop UNDERSTAND AND MANAGE THE STRESS IN YOUR LIFE Stress is a universal and naturally occurring phenomenon in humans. Recent epidemiological research indicates marked increases in stress-related diseases as a result of life styles saturated with excessive stress and chronic tension. Burnout, heart attacks, ulcers, decreased productivity, relational problems, depression, loneliness, and cynicism are  more...

Customer Service Professional ... to build lifetime customer relationships. Before you can effectively serve your customers, you need to completely understand the market in which you do business, the products and services you offer, and the strengths and weaknesses of your competition. To best achieve a lifetime relationship with your clients, you want to be considered their trusted adviser. Learning Objectives 1.  more...

Employee Leave Issues ...his seminar, you'll take away a step-by-step approach for effectively dealing with a multitude of leave issues. Benefits for You - Gain a clear understanding of leaves under collective agreements - Understand employer rights when an employee goes on stress leave - Successfully navigate complaints alleging contravention of the leave provisions - Improve your knowledge of mitigation issues  more...

LLCs, LLPs and Partnerships: Organization and Operation ...terminating noncorporate business entities. Learn how to effectively advise your clients regarding the benefits and drawbacks of the various entities from an operational, tax and liability perspective. Find out how to apply the income tax rules to partners and partnerships in a wide range of transactions - from formation to termination. Don't pass up this timely opportunity to learn new  more...

Effectively Using the New Rules for Civil Discovery Benefits strong Do you have the latest and most effective strategies for navigating the discovery process? /strong Attend this seminar and learn the basics of the discovery process in the British Columbia provincial and federal courts. You will receive valuable information pertaining to the entire spectrum of discovery in most types of litigation. This seminar will feature expert commentary from  more...

Powerful Presentations Training Seminar ...cting mannerisms. - Use both common and high-tech media effectively within the presentation. - Implement persuasive communication techniques. - Project control and confidence during your presentation. - Plan and develop complete, formalized product presentations around the market forces that affect business. - Structure presentations to gain maximum effect. - Use audience  more...

Building Team Success ...ms. And then entire teams discover how they can work more effectively as a cohesive unit and with other teams. This highly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., team members will discover how becoming more proficient at  more...

Michigan Business Taxes Prevent costly mistakes by learning the essentials of Michigan business taxes - including all the latest updates. Attend this cutting-edge seminar and get helpful insight and recent updates on Michigan's business taxes. You'll gain a clear understanding of the two components of the Michigan business taxes - the modified gross receipts tax and the business income tax. Meet the challenges ahead and  more...

What to Do When Construction Projects Go Bad ...project is free of claims and disputes - and learn how to effectively handle these problems when things go wrong. Regardless of how well-planned your construction project is, unexpected circumstances can impede your success and potentially cost you far more in time and money than you intended. Our experienced faculty members will provide you with critical insight into the often turbulent  more...

Plan Reading and Scheduling How to avoid the pitfalls of plan reading and scheduling - what you don't know could hurt you. Attend this seminar and learn about the importance of documentation in the successful prosecution of construction projects, with special emphasis on the construction plans and progress schedules. Find out how to read, understand and interrelate all the parts of construction drawings - plans, sections,  more...

Media Relations for Government Officials ...? Register for this seminar and get strategies on how to effectively, ethically and legally interact with the news media. You'll get an inside look at how to respond to confusing issues surrounding public records and open meeting laws, as well as a host of other legal and practical issues. Attend this seminar and you'll get perspectives on dealing with government officials and private  more...

Auto Claims and Trials: Winning, Defending and Understanding Coverage ...end this seminar and get the critical updates you need to effectively handle your cases - including how to handle challenging uninsured and underinsured motorist issues. Whether you practice automobile litigation daily or simply wish to better understand auto litigation for your paralegal or insurance practice, this is one crash course you can't afford to miss. Benefits for You - Navigate the  more...

Payroll Management ... In today's competitive environment, the ability to effectively, economically and lawfully manage your company's payroll and leaves is paramount. You must stay current on the latest laws and trends - including Employment Standards Act issues - to keep labour costs down and consistent with legal requirements. Attend this seminar and get the essential guidance and insight you need to  more...

Advanced Issues in Payroll: Problem Solving and Beyond ...laws? In today s competitive environment, the ability to effectively, economically and lawfully manage your company s payroll and leaves is paramount. You must stay current on the latest rules and regulations such as the FLSA and compensable working time to keep labor costs down and consistent with legal requirements. Penalties on even small errors can be extremely costly for your  more...

Risk Transfer Provisions: The Hidden Traps in Construction Agreements 5 Risk Transfer Issues in Contracting - Tucked away in today s construction agreements is a number of risk shifting provisions. All too often, one or more parties in a construction project do not appreciate the significance of these provisions. These provisions can effectively transfer millions of dollars of risk, and the party accepting that risk must properly understand the implications of these  more...

Designing and Developing Higher Performance Web Services ... The course offers practical knowledge regarding how to effectively design and develop high performance Web services. Students will be introduced to the theory, best practices, and strategies associated with Web service performance. Concepts in this workshop are re-enforced through a combination of group discussion and hands-on exercises lab exercises. You can get a complete list of  more...

Managing Technical Professionals (leadership development) All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on  more...

Leading Todays Workforce (leadership development) This course is designed to help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building,  more...

Fundamentals of Communication Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. You can get a complete list of other Business Skills classes at  more...

Effective Time Management Time is a form of currency, and the ways that we talk about it illustrate its value: we say a Time is money,a and a My time was well spent,a or a It's a waste of time.a Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct  more...

Managing Conflict This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Civil 3D 2011 for Surveyors This in-depth training guide is for surveyors and survey technicians that do not necessarily need all of the functionality that is taught in the AutoCAD Civil 3D Fundamentals course. This guide equips the surveyor with the basic knowledge needed to use Civil 3D efficiently in a typical daily workflow. Students learn how to import the converted field equipment survey data into a standardized  more...

Java Performance Tuning This course provides the process of performance tuning Java systems and eliminates all types of performance problems, including planning for performance, building a performance testing and tuning environment, tools, tuning methodology and an overview of how performance is affected by the runtime Java environment. This course is essential in understanding how to most effectively tune any Java  more...

ITIL CAPABILITY COURSE PLANNING PROTECTION AND OPTIMIZATION PPO ...PO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the a warrantya processes to ensure that IT services are a fit for usea ™. Embedded into the course is our unique virtualization, Living the Lifecycle ®. Woven through all of our ITIL Certification classes, it brings ITIL processes and concepts to life. Within a virtual business  more...

Essential Project Skills for Teams The Challenge The project team is the engine that cranks out the work of the project. But they can do much more. By understanding the basics of defining a project plan and managing schedule, scope and risk, project team members can contribute more fully to the successful execution of projects. By applying Key interpersonal management skills, team members can manage or even prevent many of the  more...

Project Portfolio Management What Every Executive Must Know ...ts that execute business strategy. But are you doing this effectively? Are you funding the right projects at the right time? Do your projects deliver the business value you need and expect? If not, it is likely that your organization is not getting the most out of every project dollar. The Solution This course explains how to optimize PPM. It describes steps you can take to ensure that  more...

Director MX - Level 2 (Windows) ... that will help you structure, test, and debug Lingo code effectively. Three-dimensional content can bring your flat, 2D Director movies to life. You will use 3D within Director to add 3D media objects to existing movies, build interactions into a 3D product demo, animate a 3D model, and enhance your 2D movies with particle systems and character renderers. You can get a complete list of other  more...

PowerPoint 2000 - Introduction (Millenium) PowerPoint 2000: Introduction is a hands-on instruction book that will introduce you to the basics of effectively creating presentations in Microsoft PowerPoint. You can get a complete list of other Desktop Application Software classes at http://www.wintrac.com/courses/coursesdesktop.asp  more...

Paradox 9.0 - Advanced Students will learn to structure tables properly, use the principles of data normalization and table relationships, enable data-entry accuracy, use queries effectively, and enhance form and report designs to present data effectively. You can get a complete list of other Desktop Application Software classes at http://www.wintrac.com/courses/coursesdesktop.asp  more...

Email EtiquetteMake it a Tool that Works for You ...effectively utilize their email for business correspondence. Topics covered include how to advantageously use the subject line of an email, the proper formality, tone, and formatting of business emails, appropriate email response time, and the legal ramifications of business emails. You can get a complete list of other Leadership Development classes at  more...

Change Management for Employees Everyone who works in the business world today is faced with constant changes and is expected to adapt. In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.  more...

Communicating Across Cultures Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to  more...

Customer Service Skills You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You can get a complete list of  more...

Managing Project Teams You want to create and maintain a successful team. Learning how to effectively manage a team is the first step to realizing your goal. In this course, you will determine how to manage the team so that it remains effective. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Writing for a Global Audience You are a content developer with a project to localize content into other languages. You have already written the text, or you are planning to write it, and you want to have the content localized as cost effectively as possible. You need to identify and eliminate cultural language patterns from your source content, so that you can effectively and efficiently localize the content. In this course,  more...

Oracle Enterprise Manager 10g Grid Control ...ok will teach how to deploy Oracle Enterprise Manager and effectively use the tool to administer and monitor the Oracle Database and Operating System. During this class participants learn the Oracle Enterprise Manager architecture, setup the console, use a variety of integrated applications, learn about reports, implement job- and event-based system management. This enables participants to  more...

Oracle Database 11g -Administration II This Oracle 11g courseware training guide book will bring database administrators beyond a basic understanding of their environment and to focus attention on more advanced skills needed to effectively configure, administer, monitor and tune the database within a large-scale enterprise. You can get a complete list of other Oracle classes at  more...

Server Agents for Lotus Domino Designer R5 During this course you will create agents that run in memory of the Domino Server. These agents run on a scheduled or event-driven basis, and are written using Simple Actions, Formulas, or LotusScript. Emphasis is placed on understanding the security requirements and server resources required to safely and effectively run agents. You can get a complete list of other Lotus Notes/Domino  more...

Getting Started With PowerPoint 2000 (presentations) Students will learn the basic skills necessary to begin effectively creating presentations in Microsoft PowerPoint You can get a complete list of other Desktop Application Software classes at http://www.wintrac.com/courses/coursesdesktop.asp  more...

Linux Red Hat-Introduction ...earn how to log in and out of Linux and will learn how to effectively use windows and desktops. In addition, students will use the Gnome environment to manage information, work with Linux programs, customize the desktop, and access and browse the Web. Students will also have opportunity to explore the command line, which is an alternative environment for working with Linux. You can get a  more...

Relational Database Design (Second Edition) For many new or intermediate database developers, it's difficult to know where to start when designing a relational database. It's easy to make the mistake of assuming that the functionality of a database will take shape over time, or the design will fall into place as you build the database. This course covers the steps to effectively plan and design functional, efficient databases. You can  more...

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Sales Over the Phone (Road Map to Telephone Sales Excellence) What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...

The 7 Triggers to YES for Sales The 7 Triggers to Yes for Sales is a powerful, breakthrough persuasion training program enabling people to quickly persuade a YESa decisions, to get commitment, compliance and results from others. We can effectively influence othera ™s decisions only when we understand how others make decisions. Based on the exciting new science of live brain imaging, we know, for the first time, how the  more...

Managing Technical Professionals All managers face challenges, but managers of technical professionals face an additional and unique blend of challenges. Whether it is scientists, engineers, health professionals, or architects the nature of technical professionals and their work requires a second set of management tactics. Learn tips and tricks on how to manage, lead, motivate, and communicate effectively with teams focused on  more...

Leading Todays Workforce This course is designed to help students understand all the various components of successful leadership. Student will learn what the biggest differences are between managers and leaders, how to put the leadership building blocks into place, and how to adapt the language of influence. Some of the areas covered will be: the ideal leader, support systems, risk-taking, vision, relationship building,  more...

Cross-Functional Teams ...effectively and in a timely fashion can be a challenge for even the finest tuned teams. This course will make the exchange of information much easier. You will learn how to lay the groundwork, the best way to build and shape a team, how to get the work accomplished and ways to evaluate performance. Why not make the job of cross-functional teams more enjoyable. Take this program and learn the  more...

Communication Skills for Technical Professionals ...rate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent unnecessary conflict. You can get a complete list of other Leadership Development classes at  more...

Principles of Project Management for Technical Team Leads (Enterprise) Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete list of other Enterprise Architecture classes at  more...

Project Management Fundamentals Project Management: Fundamentals overviews the basics of project management. It provides the theory and core methodology you will need to manage projects or participate on project teams. This course does not make use of any project management software application, but instead focuses on the conceptual underpinnings that students must know in order to use any project management software  more...

Civil 3D 2009 Survey Fundamentals-Field to Finish The Civil 3D 2009 Survey Fundamentals - Field to Finish training guide will equip the surveyor with the basic knowledge needed to use Civil 3D efficiently in a typical daily workflow. From exporting data from field equipment to importing the converted data into a standadized environment in Civil 3D and utilizing the automation tools to create an Existing Condition Plan. Focus is more on styles,  more...

Civil 3D 2010 Survey Fundamentals - Field to Finish AutoCAD Civil 3D 2010 Survey Fundamentals - Field to Finish has been developed for surveyors and survey technicians that do not necessarily need all of the functionality that is covered in the AutoCAD Civil 3D Fundamentals training guide. It equips the surveyor with the basic knowledge needed to use Civil 3D efficiently in a typical daily workflow. Students will learn how to import the  more...

Introduction to BusinessObjects XI Voyager This course will integrate a combination of instructor-led discussions and interactive workshops to illustrate the use of BusinesObjects XI Voyager product. It is designed to give you the comprehensive skills and knowledge needed to analyze trends and patterns in your data, answer business questions, and share your results by using BusinessObjectsa Voyager. It will focus on the role of OLAP,  more...

What Good Managers Do - The First 100 Days ...rformance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure. You can get a complete list of other  more...

Effective Management ...d to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an  more...

Using Data to Communicate This course will provide you with the methods necessary to prepare and present data to effectively inform or persuade your audience. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Dealing Effectively with the Media This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Project Management - Complete Library Volume I : Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete  more...

Principles of Project Management for Technical Team Leads Whether you're managing a project for the first time or need some pointers on project management, this course gives you the tools you need to clarify your project's business goals, plan the scope and functionality of your application or Web site accordingly, and manage the production cycle effectively. You can get a complete list of other Professional Development classes at  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Train the IT Trainer ...if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused 1-day course is to prepare the IT trainer for  more...

Help Desk Analyst(itil) This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

QuarkXPress 7- Level 2 ...s and perform basic tasks, but find that is not enough to effectively work within a more professional, fast-paced environment. You need to build on your existing skills to learn some of the more advanced features of QuarkXPress, as well as learn techniques that will allow you to improve your workflow. In this course, you will use QuarkXPress to produce more professional-looking layouts. You  more...

QuarkXPress 5.0 Level 2 (Windows) ...ts and perform basic tasks, but find that's not enough to effectively work within a more professional, fast-paced environment. Throughout this course, you will build on your existing skills to learn some of the more advanced features of QuarkXPress, as well as learn some techniques that will allow you to improve your workflow. You can get a complete list of other Multimedia & Design classes  more...

QuarkXPress 6- Level 2( Windows) ...ts and perform basic tasks, but find that's not enough to effectively work within a more professional, fast-paced environment. Throughout this course, you will build on your existing skills to learn some of the more advanced features of QuarkXPress, as well as learn some techniques that will allow you to improve your workflow. You can get a complete list of other Multimedia & Design classes  more...

Microsoft Office PowerPoint 2007 Level 2 Second Edition ...ing a presentation and you are able to convey information effectively in a simple way. Static content in presentation, however, will not keep your audience interested. In this course, you will enhance presentations with feature that will transform basic presentations into a powerful means of communication. You can get a complete list of other Desktop Application Software classes at  more...

Deploying Microsoft Office 2007 Professional Plusdesktop ... students with the knowledge and skills that they need to effectively deploy Microsoft Office 2007. Specifically students learn how to prepare and plan for the Office 2007 deployment, how to build and customize the Office 2007 installation, and how to deploy Office 2007 throughout their environment. Students also learn about the Office 2007 setup and multilingual architecture. You can get a  more...

Telephone Etiquette to Support Customer Service (sales performance) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Telephone Etiquette to Support Customer Service This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at  more...

Sales Over the Phone What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and  more...

MICROSOFT PROJECT 2003 ...ting on progress. Emphasis is placed on using software to effectively create and manage project schedules using accepted project management principles and techniques. Students are encouraged to bring to class samples from their work projects, which are then incorporated into the exercises. This ensures that key project management concepts are transformed into experiential knowledge, which can  more...

MICROSOFT PROJECT 2007 ...ting on progress. Emphasis is placed on using software to effectively create and manage project schedules using accepted project management principles and techniques. Students are encouraged to bring to class samples from their work projects, which are then incorporated into the exercises. This ensures that key project management concepts are transformed into experiential knowledge, which can  more...

Negotiating Skills for IT Professionals ...professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, and deal with difficult  more...

The Art and Science of Communication It is not unusual to hear people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise  more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a  more...

Managing Information Effectively As a business professional, you are surrounded by information and rely on it to do your job. Some information comes to you because you ask for it; other times it literally seems to come a ata you. Other people may rely on and ask you for information, and there are times when you send it to them without their asking. Being able to manage information effectively is one of the most basic skills  more...

Performance Management Second Edition ... You want to be able to lead the individuals on your team effectively by conducting ongoing performance appraisals; delivering helpful and instructive feedback, training, and coaching; and designing and implementing performance standards. You also want to develop talent within your team by employing effective performance-management strategies on the job. This course will give new managers  more...

Survival Skills for Analysts ...communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16. You can get a complete list of other Business Analysis classes at  more...

Advanced Ada 83 Programming ... a two-part series in which the student will learn how to effectively implement a software design using the Ada programming language. In this course, the student will learn how Ada supports reuse; and real-time, embedded-systems development. The student will gain experience with the Ada syntax and semantics for advanced data typing, generics, tasking, and low-level programming. You can get a  more...

Introduction to Ada 83 Programming ... a two-part series in which the student will learn how to effectively implement a software design using the Ada programming language. In this course, the student will learn how Ada supports software engineering principles, such as abstraction, information hiding, localization, and modularity and how to apply these principles in Ada software development. The student will gain experience with the  more...

Help Desk Analyst This 4-day course will prepare students for the Help Desk Institutea ™s a Certified Help Desk Analysta certification. It may also be delivered in an a accelerateda 3-day format. Students will learn how to deal effectively with a wide variety of customer situations and to create positive interaction between customers and co-workers. The course also gives an overview of the main Help Desk  more...

Adobe InCopy CS3 Introduction You have a basic knowledge of Microsoft Office Word text editing, word processing, and formatting techniques. Now, you want to use Adobe InCopy CS3 effectively as part of a complete solution for a collaborative editorial workflow. In this course, you will create, edit, annotate, and copyfit text and pictures directly in the Adobe InCopy CS3 layout. You can get a complete list of other adobe  more...

Enterprise JavaBeans ...vaBeans (EJB) architecture and the skills to develop EJBs effectively for enterprise development efforts. EJB's position at the heart of the Java Enterprise platform and the use of EJB application servers as the backbone of large-scale distributed systems are studied. We consider the advantages of the application server architecture -- transaction control, security, persistence, scalability  more...