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From Serebra Learning Corporation
Business Writing: The Fundamentals
In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.
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In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.
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Applying Your Field Sales Approach
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Effective Communication Skills
...onal response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the
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...onal response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the
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Effective Feedback for Employees and Colleagues Simulation
...s with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and overcome barriers common to the process of providing feedback. Over the course of four scenarios, learners will be exposed Individuals aiming to improve their performance at work by making effective use of the feedback they are given and the feedback they
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...s with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and overcome barriers common to the process of providing feedback. Over the course of four scenarios, learners will be exposed Individuals aiming to improve their performance at work by making effective use of the feedback they are given and the feedback they
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Effective Use of Feedback for Teams Simulation
...u with the opportunity to develop the skills necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the process of providing effective feedback. Over the course of three scenarios, you will be exposed to several situations common to the act of giving feedback and each requiring thoughtful analysis and pr Managers, team leaders, and
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...u with the opportunity to develop the skills necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the process of providing effective feedback. Over the course of three scenarios, you will be exposed to several situations common to the act of giving feedback and each requiring thoughtful analysis and pr Managers, team leaders, and
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Organizational Behavior Organizational Group Dynamics
Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
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Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization.
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Delivering 360-Degree Performance Feedback
Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
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Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
more...
Exit Interviewing Skills Preparing for an Exit Interview
Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,
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Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,
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Communication Skills and Project Management
...effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the
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...effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also effectively plan, estimate, and monitor the
more...
From 123-CBT Computer Based Training
Excellence in Service Solving Customer Problems
...om their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral styles and using customer-friendly language. Identify ways to identify customer problems. Identify ways to solve customer problems. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their
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...om their complaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral styles and using customer-friendly language. Identify ways to identify customer problems. Identify ways to solve customer problems. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their
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Workplace Aggression Taking a Proactive Approach
...ing a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss the importance of an Employee Assistance Program. Fulfill three responsibilities as a member of an emergency response team. Simulation Overview: In this
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...ing a workplace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss the importance of an Employee Assistance Program. Fulfill three responsibilities as a member of an emergency response team. Simulation Overview: In this
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Coaching Building Relationships
... will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct characteristics with the four main personality styles. Evaluate an employee's personality
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... will need to establish relationships with the employees, effectively communicate expectations and feedback to them, and determine what motivates them in order to build their morale. Unit 2: Coaching Diverse Employees (0.5 - 1.5 hours) Correlate the correct characteristics with the four main personality styles. Evaluate an employee's personality
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Managing Change Implementing the Change Process
... Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision. Identify the guidelines for
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... Management Division. Your goal during this meeting is to effectively communicate the need for the new customer service program as well as gain support from the team leaders. Unit 2: The Change Vision (0.5 - 1.5 hours) Sequence the steps for developing a change vision. Develop a change vision. Identify the guidelines for
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Managerial Leadership Leading Through Change
...Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour) Choose guidelines you should follow when motivating employees. Motivate employees through a change by applying appropriate
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...Robinson, the Technical Support Manager. You will need to effectively communicate news of the change and ease their concern regarding the situation. Unit 2: Motivating Employees Through Planned Change (0.5 - 1 hour) Choose guidelines you should follow when motivating employees. Motivate employees through a change by applying appropriate
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Executive Level Leadership Change The Executive Leader
...utive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place. Unit 2: Change and Organizational Culture (0.5 - 1 hour) Define organizational culture. Identify how a given situation can provide insight to an organization's culture.
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...utive level leaders. To complete the simulation, you must effectively communicate the reasons for the change, as well as when and how the change will take place. Unit 2: Change and Organizational Culture (0.5 - 1 hour) Define organizational culture. Identify how a given situation can provide insight to an organization's culture.
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Organizational Behavior Organizational Group Dynamics
...he steps for creating a team. Effectively communicate with a collaborator. Lead a group to make a decision by following the decision-making process. Direct political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience
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...he steps for creating a team. Effectively communicate with a collaborator. Lead a group to make a decision by following the decision-making process. Direct political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience
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