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Telephone Skills Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers? The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a  more...

Radiation Pregnancy - For Healthcare Personnel Product Number: radsafety4 List Price: $195.00 Classification: Radiation Safety Length of Video(in Minutes): 19 Year Produced: 2005 Publisher: Black Mountain Safety & Health, Inc. Description: This video is designed specifically for health care personnel who need a simple explanation of how radiation affects a pregancy. The contents of the video are the same as Radiation & Pregnancy  more...

Radiation Pregnancy - For Patients Product Number: radsafety3 List Price: $195.00 Classification: Radiation Safety Length of Video(in Minutes): 17 Year Produced: 2005 Publisher: Black Mountain Safety & Health, Inc. Description: This video is designed for patients and health care personnel who need a simple explanation of how radiation affects a pregancy. The presentation discusses the risk to the unborn baby of various  more...

Managing Strategic Change: A CHANGE LEADER S WORKSHOP An innovative three-day program incorporating an interactive change management simulation designed to introduce management concepts and skills critical to leading organizational transformation. Who Should Attend? Everyone effects change or is affected by it, so this workshop benefits executives, managers, leaders and change agents wherever they reside in an organization. Anyone leading or  more...

Leading the Charge: Maximizing Gains and Minimizing Grief of Change and Transition Overview In an era when the only constant is change, organizations are continually being challenged to juggle volatile markets and more demanding stakeholders with shell-shocked employees bracing for the next onslaught. Never before have organizations in all sectors faced such a turbulent environment. A successful outcome depends on the ability of managers at all levels to lead, motivate, and  more...

Embracing the Future: Successfully Navigating Change and Transition Overview Change or die is an evolutionary imperative for organizations today. Employees can act as facilitators, barriers, or saboteurs, depending on how they view a change. Companies can t afford to ignore the power the change targets have on the overall success of the organizational transition process. A successful outcome depends on the ability of employees to accept and rally around the  more...

Radiation Pregnancy - For Physicians and Radiologists This video is an in-depth course on radiation and how it affects pregnancy. Physicians and other healthcare professionals would be well served by learning what the radiation risks are to an unborn baby as it relates to various medical procedures such as Diagnostic x-rays, CT scan (CAT scan), and Fluoroscopy. ; Topics include: Pre-Conception Radiation Exposure Background Radiation Exposure  more...