From Serebra Learning Corporation
VoIP Network Quality of Service Techniques 
...cessary to provide acceptable voice quality over the best effort data network. Here, we first discuss general converged network
QoS requirements. We find that QoS parameters extend beyond just bandwidth and delay, but also include jitter, packet loss, network availability, and security. We discuss traffic shaping and admission control, and learn how we can use admission policies to direct our
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Progressing through the Complex Sale Simulation 
...buying influence and to enter the negotiation phase. Your effort includes face-to-face meetings, thorough research, and preparation culminating in a key presentation to the major decision-makers within
MicroGalaxy. You will also practice
Salespeople who are tasked with selling at an executive level and who are currently involved with obtaining major accounts. Also, those sales people wanting to
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Program Management Processes and the Initiating Process Group 
...l with issues between projects and to offer a coordinated effort to ensure program benefits.This course is designed to help program managers describe the processes that support the program management life cycle themes. It also explains the difference between the program management process groups and the project management process groups, including the common inputs to program management
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Working with Difficult People Cope With Continued Conflict 
...ll be able to sequence the steps of a conflict resolution effort, select the most appropriate action to handle a difficult situation, based on the specific circumstances and identify options available to you if you are unable to resolve an issue. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common
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Business Professionalism Simulation 
...effort to fulfill. Schedules must be kept; deadlines must be met. To ensure productivity remains on target, business professionals must possess refined skills in setting priorities, managing daily tasks, and maintaining personal accountability. The
Business Professionalism Simulation is designed to enable participants to develop the skills necessary for increasing personal accountability and
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Getting Results without Authority Simulation 
You have been hired within the last year as a design engineer at
Autorad, a company that manufactures automotive components. Historically, the company specialized in custom-designed components for limited production runs. In recent years, the company has moved into more mainstream applications and must adapt to a mass-production mind-set. Your team has been working on a new steering wheel design
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Preparing a Business Case 
...effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances
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Coach with Confidence Simulation 
...n produced in large quantities. As a result of your extra effort, the products you are involved in have a high success rate, both with marketers and in the market, and you are often assigned a lead role on interdisciplinary R&D projects. Seizing on your unique ability to blend science, understanding of consumer desires, and overall people skills, the marketing director,
Michael, asks you to be
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Coaching Personalities and Teams Simulation 
...there is great support and enthusiasm for the repackaging effort, as well as opposition to the idea of changing any trait of a product that's been a huge success for many years. There's also interpersonal strife due to the different personalities and work habits of the team members. As coach and project manager, your job is to keep the team focused and on track. To coach your team to success,
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PrimeDiversity Awareness Diversity Defined 
This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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Six Sigma--Measurement System Re-analysis 
...ss level. Maintaining positive changes takes just as much effort and vigilance as making the changes initially. Likewise for businesses--the benefits of
Six Sigma performance aren't achieved simply by a completing a series of projects. Achieving Six Sigma performance takes vision, commitment, time, and vigilance. To assist with maintaining gains, the
Six Sigma Control phase outlines tools and
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Training and Development 
The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in
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Building Brand Equity 
Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand.
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Advanced Six Sigma - The Define Phase of DMAIC 
...effort to achieve a zero-defect quality level. Using
Six Sigma you can measure how many defects you have in a process and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma you will use the concepts of Six Sigma and apply them to an organization. You will identify problems customer requirements and tools to address
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Supply Chain Management - Building a Sustained Competitive Advantage 
This course provides the learner with an understanding of utilizing collaboration and technology to maximize the effect of supply chain processing. Product design and product life cycle management as elements of the improvement effort and performance measures and metrics. Models for improving all major processes within a supply chain and extensive case examples to validate the principles and
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Supply Chain Management - Using Models 
This course provides the learner with an understanding of efficiency and cost savings strategies utilizing collaboration and technology to maximize the effect of supply chain processing and product design and product life cycle management as elements of the improvement effort. In addition to performance measures and metrics and models for improving all major processes within a supply chain.
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Oracle SQL Tuning: Diagnostics and Tuning the Schema 
This course is the first in a two-part series on
SQL Statement Tuning. This course will help experienced application developers to learn a tuning methodology they can use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths such as partitioned views
B-tree indexes bitmapped indexes index clusters and hash clusters. Participants will
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From 123-CBT Computer Based Training
Supply Chain Management Using Models 

...duct life cycle management as elements of the improvement effort. In addition to, performance measures and metrics, and models for improving all major processes within a supply chain.
Learn To:
Identify factors that help in transforming the supply chain.
Identify steps for developing a superior supply chain strategy.
Identify characteristics of the quadrants of the sourcing
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Brand Management Integrated Marketing 

...omply with that strategy as she leads the online commerce effort. Unit 2:
Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an integrated brand proposal. Select ways to educate employees on the integrated brand. Identify which driver components have the
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Advanced Six Sigma The Define Phase of DMAIC 

...effort to achieve a zero-defect quality level. Using
Six Sigma, you can measure how many defects you have in a process, and systematically eliminate them to arrive at a near zero-defect product or process. In this advanced course of implementing Six Sigma, you will use the concepts of Six Sigma and apply them to an organization. You will identify problems, customer requirements, and tools to
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Process and Function Modeling 

... Identify the techniques used during a system development effort.
Identify the uses of process modeling.
Identify the benefits of process modeling.
Identify how the context process model is used to scope the system.
Identify how the process model acts as a technique for documenting business functional requirements.
Identify technical requirements that are added to a business process model
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Oracle SQL Tuning Diagnostics and Tuning Schema 

...hey can use to maximize database performance with minimal effort. Participants will gain experience creating optimal access paths, such as partitioned views,
B-tree indexes, bitmapped indexes, index clusters, and hash clusters. Participants will then be able to test the results of their tuning efforts using performance analysis tools.
L earn To:
Identify the need and areas for tuning
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Supply Chain Management Building a Sustained Competitive Advantage 

...duct life cycle management as elements of the improvement effort, and performance measures and metrics. Models for improving all major processes within a supply chain, and extensive case examples to validate the principles and recommendations.
Learn To:
Identify the features of Level 3.
Identify guidelines to make a successful transition to level 3.
Identify obstacles within the
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From Skillspride Online Training
Lotus 1-2-3 R5.0 Macros 
This course has been specially designed for users who want to make use of the more powerful facilities of
Lotus for
Windows, made available by the use of the
MACRO programming language. Readers will be encouraged to approach the writing of macros using a structured modular technique. This method ensures that macros can be edited, amended and updated with the minimum of effort.
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Lotus 1-2-3 Macros 
This course has been specially designed for users who want to make use of the more powerful facilities of
Lotus for
Windows, made available by the use of the
MACRO programming language. Readers will be encouraged to approach the writing of macros using a structured modular technique. This method ensures that macros can be edited, amended and updated with the minimum of effort.
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Microsoft Office 97 Developer 
This course has been specially designed for advanced user who wants to make use of the more powerful facilities of MS Office 97 made available by
VBA. This course explores VBA language and readers will be encouraged to write programs to ensure that future editing, amending and updating can be carried out with the minimum of effort.
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Microsoft Excel 97 Visual Basic for Applications 
This course has been specially designed for advanced user who wants to make use of the more powerful facilities of MS Excel 97 made available by
VBA. This course explores VBA language and readers will be encouraged to write programs to ensure that future editing, amending and updating can be carried out with the minimum of effort.
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