From International Center for Etudes
Quality Management 



The course is designed to provide participants with the QM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations service, manufacturing, government, education, healthcare, etc. The course is taught using adult learning principles including
Discovery Learning techniques and a
Learning and
Action Planning Log to maximize content
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Building Effective Work Teams 


This
Program helps participants to:
1. Appreciate the role and significance of teams in modern organizations.
2. Improve their skills in dealing with team dynamics and problems.
3. Increase their leadership skills in achieving team objectives and helping members to gain job satisfaction.
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Establishing Cost Control & Purchasing Standards 



Training
Description:
Managing a hospitality operation, whether small or large, is challenging for many reasons. For one, service involves both manufacturing and service related operations that demand of the
Director or
Manager not only technical knowledge and skills but also business knowledge and people skills. The Director or Manager must know how a product is manufactured, how it is marketed
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Human Resource Management 


Course
Objectives:
Upon the completion of this training course, the participants will be able to:
Identify the strategic role that human resource management plays within the modern day organization.
Outline key functional human resources areas that can be introduced in any organization.
Course
Content:
Global and local factors affecting
HRM.
HRM main responsibilities.
Career planning and
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