From Serebra Learning Corporation
Communication Skills: Effective Writing 


MAXIM TRAINING The written word remains one of the most common forms of communication at work, yet it frequently fails to achieve the required
RESULTS. To be able to write effectively is now even more important in the electronic age of word processing and e-mail. If the medium is efficient the message should be too!! "
Effective Writing" gives you a range of practical techniques for writing
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Preparing for the Executive-level Sale Simulation 
...ving trouble fulfilling orders due to the growth of their electronic component supply business. They currently use your company for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep
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Progressing through the Complex Sale Simulation 
...gained access to the buying influences at
MicroGalaxy, an electronic component supply company, which is evaluating the possibility of outsourcing its fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the best option and that
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Closing Executive-level Sales Simulation 
...company for their direct marketing efforts. MicroGalaxy's electronic component supply business is growing so fast that they're having trouble keeping up with fulfillment. Now you are close to closing the deal. This simulation requires you to negotiate the deal, manage your cross-functional account team effectively to provide good customer support and to ultimately move the relationship to the
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Essentials of Electronic Communication 
Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding
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E-mail as a Marketing Tool 
...rovide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales. This course is specifically targeted at individuals who use e-mail for their personal correspondence or while doing their jobs;
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Improving Your Cross-cultural Communications 
Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural
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e-Mentoring 
Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and proteges, developing trust, using
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E-mail and Internet Use 
E-mail and
Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to
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Doing Business on the Internet 
The use of the
Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues
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Record Retention 
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the
Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention
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HIPAA Electronic Health Data Transactions 
...rvices. By using a single set of standards for exchanging electronic data, health care organizations can share health information more quickly and at a lower cost. This course is designed to help the learner comprehend the implications of implementing
HIPAA data transaction rules. The course includes a lesson which presents basic concepts of electronic data interchange (
EDI) and how EDI
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HIPAA Evaluating the Impact of the Privacy Rule 
...A applies to health information in all formats--including electronic transfers, documents, and spoken communications. Managers and staff will need to use new forms to track the way they use and disclose confidential information, and they'll need to implement changes at the workplace. This course helps employers evaluate the impact of
HIPAA privacy requirements upon their organizations. It
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HIPAA Securing Protected Health Information 
...tients. By using a single set of standards for exchanging electronic data, healthcare organizations can send and receive health information more quickly and at a lower cost. However, standardizing the electronic "language" of healthcare data creates a threat to a patient's privacy rights. The law includes specific safeguards for patients' health information. The law that establishes these rules
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Introduction to UNIX 
...nds, and creating files. It also addresses several useful electronic communication programs available on a
UNIX operating system. The course begins with an introduction to the features and capabilities of a UNIX operating system. It introduces the student to the system's main components and to the way they work together. It also discusses the UNIX operating system's ability to support
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E-Commerce 7 0 
This
WestNet e-Learning module explores the extensive, invisible "back-end" systems that make online business possible: credit cards and electronic cash,
Web marketing strategies, search engines that bring customers to online storefronts, and integrated systems of specialized servers that handle complex transactions at a distance.
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Introduction to e-Commerce 
...electronic commerce or eCommerce. The course starts from a basic introduction of e-commerce and
EDI through how the
Internet and the
World Wide Web has become the infrastructure upon which electronic commerce is built. Learn about the programming languages of the
Web and type of equipment needed for enterprises to build a successful eCommerce business. Also learn the tradeoffs of equipment and
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Electronic Commerce Strategies 
...e, eCommerce
Strategies, presents business strategies for electronic commerce, including branding, technology-enabled relationship management, purchasing, electronic data interchange, supply-chain management, auction sites, virtual communities, and
Web portals. Also discussed are the factors that are important to electronic commerce but that are not business or technology issues. These include
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Electronic Commerce Security Issues 
...course describes the technologies of ecommerce, including electronic commerce security issues and electronic payment systems. Also presented are business strategies for electronic commerce, including branding and technology-enabled relationship management. The course ends with a discussion of topics that are important to e-commerce but are neither business nor technology issues. These topics
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e-Business Part 2 Building the Infrastructure 
The second course in the e-Business curriculum focuses on technical infrastructure needed to support an e-Business initiative. It focuses on the sub-application level, examining network and protocol options and requirements. It introduces some of the major players in the market and business drivers that could affect an organization's choices. The target audience is those individuals tasked with
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Introduction to e-Commerce 
... an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. This course is intended for
Managers and technical staff with little
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LAN and WAN Protocols 
This
WestNet e-Learning module explores local area network (
LAN) and wide area network (
WAN) protocols and how they are used to get information into the node so it can, in turn, be delivered to the processes at the higher layers.
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Digital Payments 
To identify the main components of
Internet commerce payment systems and to recognize new and recently outdated payment trends
Computer professionals already engaged or seeking to be involved in network design, implementation, consultancy and support; IT and business managers who need to learn about current and future digital payment technologies; students investigating or researching digital
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Encryption Technologies 
To discuss techniques for encrypting information
Network administrators, firewall administrators, systems administrators, application developers, and IT security officers
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Network Signals Cables Topologies 
In the
WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.
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Electrical Electronics Introduction to Electronics 
This course will cover introduction to electronics, codes, symbols, and standard values, energy conversion devices, basic circuits, electronic applications, electronic test equipment, and safety considerations for equipment testing. This series is aimed at individuals working with machinery, maintaining machinery, or involved in maintenance.
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NFPA 1600 Business Continuity Programs 
...through your city or a computer virus that destroys vital electronic information, businesses need to be able to recover their services and operations as soon as possible if such a disaster does occur. A Business
Continuity Program involves planning the recovery of operations when confronted with adverse events such as natural disasters, technological failures, human error, and terrorism. This
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Advanced Palm Essentials Training 


Palm
Essentials provides end-user training for the
Palm handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Palm handheld's features and how to use them to your advantage. The course is designed for Palm handheld end users.
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Advanced Visor Essentials Training 


Visor
Essentials provides end-user training for the
Visor handheld, the portable electronic organizer designed for personal and business use. Discover the power and flexibility of handheld computing. Learn about the Visor handheld's features and how to use them to your advantage. The course is designed for beginner Visor handheld end-users.
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Microsoft Outlook 98 Basic 
The
Microsoft Outlook 98 Basic course introduces you to the basic features of
Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,
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Microsoft Outlook 98 Advanced 


The
Microsoft Outlook 98 Advanced course introduces you to additional features of
Outlook, which are not covered in the
Basic course, and which will help to enhance and broaden your information management skills. As you work through each unit in the course, you will learn how to work with a directory of contacts; create tasks on an electronic to-do list; track activities, times, and ideas in an
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Using the Internet 
This
WestNet e-Learning module introduces
Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail.
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Display Digital Images Electronically 
This course will provide users information on cool ways to display digital images using electronic photo albums, screen savers, and slideshows. This will include understanding output options, and help in choosing the best application for your needs. PC owners with a good understanding of
PCs and their uses.
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HIPAA Portability 
...crimination
Medicare and
Medicaid fraud and abuse and the electronic transmission of health care information. ACCREDITATION BY HRCI This program has been approved for 1.75 recertification credit hours toward
PHR and
SPHR recertification through the Human Resource Certification Institute (
HRCI). For more information about certification or recertification visit the HRCI homepage at
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Network Media 
This module delves into cable and wireless media types. Lesson 1 highlights the important points about unshielded twisted pair (
UTP) and shielded twisted pair (
STP) as well as the two types of coax cooper cable. It also discusses the properties of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the
IEEE 802.11 group of wireless transmission
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i-Net+ Part 4: Security and Business Concepts 


This is the final course in a four part series that presents students with an overview of
Internet security and business concepts. this course covers possible areas of vulnerability and how to protect against viruses, restrict and control access, conduct auditing, and handle encryption. E-business and e-commerce concepts and models, managing transactions and instruction on language and marketing
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Introduction to e-Commerce 
This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.
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From 123-CBT Computer Based Training
CIW E-Commerce Designer Part 1 Foundations 

...ess-to-business (
B2B) networks. Identify the features of electronic publishing (EP). Identify the features of electronic publishing (EP) that raise intellectual property concerns. Audience
Candidates for this exam design and implement commerce-driven
Web sites, identify customer needs, monitor customer usage patterns, determine order processes and service after sales, and consider how
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E-Commerce Security 

...otocol.
Identify the technologies that allow for secure electronic mail.
Identify the role of a
Virtual Private Network (
VPN) in e-commerce.
Unit 3:
Authentication and
Authorization (2 hours)
Identify authentication methods for individuals.
Identify the role of passwords in authentication processes.
Identify types of tokens used in authentication processes.
Identify the
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Introduction to E-Commerce 

... an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce.
Learn To:
Introduction to
E-commerce.
E-Commerce
Standards.
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Consulting Skills Serving as an Internal Consultant 

...ies on hard copies of purchase orders instead of using an electronic inventory management system. You have developed a proposal for proprietary software that will allow your company to track inventory. You will first meet with a
Distribution Manager, to convince her of the merits of your proposal and your own abilities. Next, you will meet with your supervisor to discuss redistribution of your
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Essentials of Business Law Cyberlaw 

... Identify the circumstances in which electronic communication can serve as evidence in court. Choose established cyberspace regulations. Identify the reasons why
Internet advertising can become troublesome. Identify ways to conduct lawful Internet recruiting. Identify
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E-Business Part 8 Supply Chain Mgt E-Procurement 

...management, establish business-business relationships and electronic procurement. Learn To: a
Identify the functions of supply chain management. a Identify the factors that affect the integration of the supply chain. a Identify the features of interenterprise integration. a Identify the features of e-procurement. a Identify the types of procurement.
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Advanced Business Comm Business Writing for Results 

...of oral presentations. To identify steps for creating electronic slide presentations. To identify guidelines for effective delivery of oral presentations. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of
MBA more...
Web Site Security Internet Intranet Management Policies 

...revent, detect, correct, and establish responsibility for electronic threats to a physical or electronic network.
Identify
Internet threats and how to safeguard a
Windows NT network from these threats.
Identify and track a network intruder.
Identify the uses and prevention tactics for sniffing and spoofing.
Identify the various items that provide network access security.
Identify the
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From Skillspride Online Training
Mail for Windows User Introduction 
On completion of this course, readers will understand the terminology of electronic mail and networking concepts; be able to access
Mail and use the features and facilities of the package including sharing data between individual or groups; and appreciate how Mail can improve their communications productivity.
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Lotus ccMail 8.0 Introduction 
This course introduces the readers to the basic features of
Lotus cc:
Mail 8.0 At the end of the course, users will be able to confidently send, receive and organise their electronic mail.
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Lotus ccMail 7.0 Introduction 
This course introduces the readers to the basic features of
Lotus cc:
Mail 7.0 At the end of the course, users will be able to confidently send, receive and organise their electronic mail.
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Lotus Organizer 97 Introduction 
Organizer 97 from
Lotus Corporation provides users with the facilities to increase their effectiveness in managing their time, communication with others and managing personal contact information. On completion of the course the readers will understand the principles and terminology of an electronic personal information manager; be able to access
Organizer and use the features and facilities of the
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Microsoft Excel 2000 Introduction 
MS Excel 2000 is the popular spreadsheet from
Microsoft, designed for the networked office environment. This course is designed to let users get to grips with the main features of
Excel and realise the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in creating and modifying actual spreadsheets. This
Excel 2000 course
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Microsoft Excel 2000 Intermediate 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft. This course is designed to advance users' knowledge of the features and functions within
Excel and realize the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in creating and modifying actual spreadsheets, enhancing them with charts and graphics and
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Microsoft Excel 2000 Advanced 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft, designed specifically for the networked office environment. This course is designed to give users an understanding of some of the more advanced features and functions within
Excel and the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in using
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Microsoft Excel 2000 Professional 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft, designed specifically for the networked office environment. This course is designed to give users an understanding of advanced features and functions within
Excel and the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in using advanced features of
more...
Microsoft Excel 2000 Intermediate 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft. This course is designed to advance users' knowledge of the features and functions within
Excel and realize the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in creating and modifying actual spreadsheets, enhancing them with charts and graphics and
more...
Microsoft Excel 2000 Advanced 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft, designed specifically for the networked office environment. This course is designed to give users an understanding of some of the more advanced features and functions within
Excel and the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in using
more...
Microsoft Excel 2000 Professional 
MS Excel 2000 is the popular version of the spreadsheet from
Microsoft, designed specifically for the networked office environment. This course is designed to give users an understanding of advanced features and functions within
Excel and the advantages of using a powerful electronic spreadsheet. The course is entirely 'hands on', so those reading will get practice in using advanced features of
more...