Instructor Led Elements Training Classes in New Zealand
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From Credit Management Services Limited
A Credit & Collection Workshop/ How to Collect MONEY!
... in customer service. This seminar reviews the very basic elements of understanding the credit control function through to analysing the reasons for accounts being overdue. It focuses on developing excellent communications skills, controlling conversations, listening techniques and the effective use of the telephone. It explores how to handle disputes, delaying tactics, lies and excuses and
more...
... in customer service. This seminar reviews the very basic elements of understanding the credit control function through to analysing the reasons for accounts being overdue. It focuses on developing excellent communications skills, controlling conversations, listening techniques and the effective use of the telephone. It explores how to handle disputes, delaying tactics, lies and excuses and
more...
