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Outlook 2002 Volume 1 and Volume 2 ...curring Tasks & Task Requests Assigning Tasks To Someone Else Verifying Task Assignments Deleting Tasks Setting Task Complete Status Viewing Task Progress Forwarding A Task & Its Status Introduction To Outlooks Journal Journal Options Tracking Journal Items Viewing Journal Entries Journal Viewing Options Organizing The Journal Introduction To Outlook's Notes Creating New Notes  more...

Defensive Driving Truck Safety ...t you do and what kind of driver you are, as what someone else does. It's about being a safe driver, driving a safe vehicle, knowing how to drive your particular vehicle, taking responsibility to drive carefully in hazardous conditions, and knowing when to take yourself off the road. It's about arming yourself with all the knowledge you can before you turn the key and head for the roadways.  more...

Working with Difficult People How to Work with Self-serving People ...ar? Do you ever find yourself having to listen to someone else gossip about other office mates? Self-serving people try to make themselves the center of attention at the expense of others and their habits can be quite destructive. If you work with self-serving people, you need to have the skills required to cope successfully with these individuals. This course will describe self-serving  more...

Working for Your Inner Boss Personal Accountability ...mployees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Rightful Employment Termination ...trayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination. Further, even if the termination is handled properly, the employee may file a claim anyway, and your company must be prepared to successfully defend the termination through appropriate  more...

Working with Difficult People How to Work with Procrastinators ...s Nobody likes it when they have to take up someone else's slack. Perhaps you've been in this situation: a coworker said something would get done, but when the deadline was up, it turned out this person somehow never managed to get around to it. There are a variety of reasons for procrastinators behaving the way they do, but whatever the reason, having procrastinators in the workplace is  more...

Internal Customer Service Internal Customer Service Do you know who your customers are? In a customer-focused company, everyone knows they are responsible for excellent external customer service, but who meets the needs of internal customers? Whether you realize it or not, when you do things to help other people within your company do their jobs better, you are providing internal customer service. Internal customer  more...

Identifying Your Customers Expectations ...elieve that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be willing to pay more to be given the opportunity to deal with "real people." The only way to discover what's important to customers is to ask them, and the second lesson of this  more...

Facilitating Meetings and Work Groups ...this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving process so they can agree and make sustainable agreements and decisions. You will finish this course by  more...

Facilitating Difficult Situations ...s an exceptionally dominant person who doesn't let anyone else have say, or trivializes the contributions of others? How do you keep a faction from taking over? What is the best means of handling direct challenges to you or the group? What do you do when you know someone is deliberately trying to derail your meeting and/or success? What is the best way to clear the air when there is tension?  more...

Customer-Focused Management ...e chairman on down simply by spending his money somewhere else." Effective quality management processes focus on the customer. In today's global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers. This course explores the relationship between the treatment  more...

Techniques for Communicating Effectively with Senior Executives ... executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both formal and informal settings. It also explores different communications media and how they  more...

Migrating Infrastructure to the Cloud Migrating Infrastructure to the Cloud This course explores the steps you should take in determining if your infrastructure has components that are suitable for a cloud solution. It discusses the Service Oriented Architecture (SOA) and grid computing, and highlights characteristics that make these infrastructures suitable or unsuitable for extension to the cloud. The course also explores the  more...

So You Wanna Be a Web Writer or Editor Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Find out what it takes to become a Web writer or editor, how to decide between freelancing and staff jobs, where to find work. Take a self test to see if you have the signs you will make a good Web writer or editor. Get the inside dope on these exciting high-tech careers  more...

Influence Your Customer to Take Action and Buy Achieve the right personal chemistry throughout the selling process. Selling is a balance of give and take. You give your customer what they want to know about your product or service can do for them, and then they `take` it from you in exchange for a price. Most often referred to as closing, you ask them to make a decision by suggesting they take action. According to the old school of  more...

Defensive Driving ...r on and off work in their cars than while doing anything else. Our Defensive Driving course is a must for anyone who drives in connection with work. Well, actually, you might think after taking this course that all drivers should take this safety course. Detailing the causes of the hazards, we edge you into the fundamentals of defensive driving and then steer into road conditions, stopping  more...

Accounting In An Hour ...ur organization in an entirely different manner, everyone else will think about you differently, too. You?ll have the tools to take part in meetings, contribute in financial discussions, and move up the ladder in your chosen career. Your instructor for this course is Richard J. Makoujy. Richard J. ?Rick? Makoujy began his career at Price Waterhouse, before joining a Wall Street brokerage firm  more...

Health Insurance Portability and Accountability Act Training ... but also at HR managers, Business Associates, and anyone else that wants to know about their Individual Rights under the HIPAA legislation. Coursework focuses on education in the HIPAA law, and best practices for HIPAA legislation. Other topics include the documentation that is required for HIPAA compliance, and the technology changes that will have to be implemented. Furthermore the new  more...

Professional Bar Management Mastery Level Certification ...iar with many new ways to raise sales and cut costs.Where else could I learn all about managing a bar? There are no other classes for the short-term, designed specifically for the bar area. This exceptional class will pay for itself in time saved and profits earned over and over again.Why do I have to learn all about bartending to be a bar manager? You can?t possibly be a good bar manager  more...

Communicating for Results ...her you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication required to maintain customer relationships during sensitive situations, such as when customers make a complaint, or you must deny their requests.  more...

How to Work with Arrogant and Duplicitous People In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned  more...

Managing Delivery ...ortant thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must  more...

C Programming - Part 1 ...ment. Identify the result of the C code that used the if-else statement. Identify the result of the C code that used the if-else statement. Identify the result of the code that uses the conditional operator to perform a specific task. Identify the result of the C code that used the switch statement to perform a specific task. Identify the result of code that uses the while statement to  more...

Oracle SQL and SQL Plus Advanced SELECT Statements ...nctions. Write the DECODE function to mimic the IF-THEN-ELSE logic within a query. Write a function to determine the position of a substring within a string. Write a SUBSTR function to extract a substring from within a string. Write a function to substitute a substring in a string. Write a function to pad a given character string. Write the function to trim a given character string.  more...

SQL and PL SQL PL SQL Basics ...f SQL cursors, and manage transactions. Use the IF-THEN-ELSE and IF-THEN-ELSIF conditional constructs and the Basic loop, FOR LOOP, and WHILE LOOP looping constructs to control flow in PL/SQL code. Declare and reference PL/SQL records and PL/SQL tables Identify the types and features of LOB datatypes. Understand cursors, how to operate explicit cursors, work with explicit cursor  more...

Java Operations Flow Control ... Identify the result of executing code that uses the if-else construct. Identify the result of executing code that uses the switch statement. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs  more...

Java Operations Flow Control ... Identify the result of executing code that uses the if-else construct. Identify the result of executing code that uses the switch statement. Audience: Programmers who want to add the Java language to their skill set and prepare for the Sun Certified Programmer for Java 2 Platform CX-310-035 exam. Deployment: Self-Study Accreditation CEU credits: 0.30 CEUs  more...

UNIX Shell Programming Part 2 C Shell ...e test command. • Identify the functions of the if/else condition. • Identify the features of the switch command. Audience The intended audience for this course are programmers working in a UNIX environment. Students should have taken the first course in this series (13891). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN,  more...

Communicating to Get Results ...u have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various forms of communication, you'll  more...