Applying Emotional Intelligence in the Workplace ... job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach you how to respond proactively, communicate more effectively, and inspire others to do the same. more...
Social and Emotional Learning This course covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. more...
How To Master Staying Positive Course description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time more...
Recognizing and Managing Anger Course description -- After learning to identify the different sources of anger, you will be given tools and methods to help you determine the emotional roots of your own anger and recognize how it manifests in your life. Tips will help you recognize your responses to anger, and give you tools to manage it. You will also be given powerful techniques that will help you use your anger to gain more...
Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire! more...
Attract Financial Prosperity - An Effective Program to Manifest Financial Abundance Are you ready to eliminate financial struggles? Take control of your life with this one-month transformative program that incorporates a spiritual approach to solving your prosperity challenges through aromatherapy oil recipes, meditations, affirmations, and much more. more...
Recognizing and Avoiding Burnout ...in this course will give you the tools to assess your own emotional state, locate the stressors in your life, and evaluate your expectations, a major contributor to burnout. You will be given guidelines to identify the various stages of burnout and methods to recognize where you are in the process. The course focuses on giving you practical techniques for managing your own frustrations and more...
Relationship Management Preparing the Client Relationship ...fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you should be selling to within a client organization and how to determine whether or not that client is a good match for your own firm. The target audience for this course is experienced sales professionals with a fundamental understanding more...
Essentials of External Consulting ...n equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key skills and qualities, you can deliver outstanding performance to clients, guaranteeing they'll want you to return again in the future. Anyone with some specialist knowledge and general management more...
Effective Communication Skills ... will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the more...
Managing Conflict Stress and Time ...omer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a more...
Listening for Higher Purposes Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding. Persons at all levels of an organization. It is particularly useful to those who need strong listening skills, such as managers and team more...
Enhancing Your Listening Skills Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your more...
Coping with Criticism and Feedback ...he feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you more...
What Is Emotional Intelligence Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often more...
Emotional Intelligence at Work ... answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three more...
Teamwork and Emotional Intelligence Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many more...
Increasing Your Emotional Intelligence ...o have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that more...
The Emotionally Intelligent Leader ...emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing more...
Emotional Intelligence in the Workplace Simulation ...y quantified as IQ, these qualities, collectively termed "emotional intelligence," often determine whether or not people excel in life, relationships, and the workplace. In this simulation, you'll test your emotional IQ to see how it affects various aspects of professional life. This simulation is based on the SkillSoft Series "Emotional Intelligence in the Workplace" and has links to the more...
Performance Appraisal Simulation Consider your last performance appraisal. Was it a positive experience? Did it give you a clear idea of which areas you performed well in and which areas required more attention? And what about afterward? Did your manager continue to provide you with feedback all throughout the year? Or are you still waiting until your next evaluation to see how you've performed? Contrary to the experience of many more...
Reviewing Performance Appraisal interviews are the culmination of the ongoing performance appraisal process. The first part of this process begins with modeling an effective performance discussion. Then, when a manager actually knows what he is aiming for, he can use this knowledge to plan and conduct a really worthwhile, efficient performance meeting. Appraisal meetings aren't always easy encounters, even when they more...
Effective Mentoring Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your more...
Mentoring Essentials Simulation You are a Team Leader for the Wireless Technology Group, a research department within The Research Company that focuses on collecting and analyzing data on wireless technologies. You are heading up a new research project that deals with forecasting advertising revenue for wireless communication tools over the next five years. While managing this project, you have also been assigned Tilly Newman, a more...
Writing the Marketing Plan Creative Strategy You've completed the first part of your marketing plan. Now it's time to write about your marketing tactics. You'll discover just how to match your product with your target market, determining exactly what the competitive advantages of your particular product are. Then you'll explore the price-setting strategies that will help make your product a success. Marketing managers, supervisors or team more...
First Aid--Basic ... It not only involves the victim's physical condition and emotional state, but the entire emergency situation. This one-hour training course will focus on how to use a systematic approach to evaluate an emergency situation and respond to basic first aid situations prior to the arrival of the Emergency Medical Services (EMS). Note: This training should not be used as the primary basis for any more...
Excellence in Service - Building Lasting Customer Relationships In Excellence in Service: Building Lasting Customer Relationships you will learn how to build ongoing customer relationships by identifying and delivering a solid value proposition to your customers. You will then understand how to add value by increasing customer responsiveness promoting customer knowledge and developing customer loyalty. You will learn how to build on customer loyalty by more...
Excelling at Customer Care: Customers Define Success Excelling at Customer Care: Customers Define Success is the forth of eleven courses in this curriculum. After the completion of this course you will be able to identify the major trends in customer service today identify the combination of criteria required for customer satisfaction identify the emotional criteria that influence customer behavior and identify the emotional starting points that more...
Self Development: Increasing Your Assertiveness In Self-Development: Increasing Your Assertiveness participants learn how to identify the sources of their self-esteem and then use techniques such as good verbal communication skills to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. more...
Effective Presentations: Essentials of Persuasion In Effective Presentations: Essentials of Persuasion you will learn guidelines for ethical persuasion the goals of persuasion and how to encourage your audience to act in support of your policy. In addition you will learn how to organize a persuasive presentation how to enhance your credibility and how to use reasoning and emotional appeals to persuade your audience. more...
Emotional Intelligence: Developing Emotional Intelligence Skills ...Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations including being assertive providing and accepting feedback building positive work environments more...
Emotional Intelligence: Emotional Intelligence for Executives ...Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions explains the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations including motivating resolving conflict and more...
Self Development Increasing Your Assertiveness ... Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To Understand the effects of self-fulfilling prophecies. Use four activities to enhance self-esteem. Identify four fears that inhibit the expression of anger. more...
Emotional Intelligence Developing Emotional Intelligence Skills ...Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work more...
Emotional Intelligence Emotional Intelligence for Executives ...Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and more...
Effective Presentations Essentials of Persuasion ...to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis. Use three types of persuasive proposition. Organize your persuasive presentation using three major sections. Accomplish three goals when more...
Excellence in Service Building Lasting Customer Relationships ...y by focusing on both the rational assessment, as well as emotional attachment, to your product or service. Learn To: Understand value by defining its meaning, identifying the benefits it provides, and refining its components. Add value by increasing customer responsiveness, promoting knowledge, and developing loyalty. Develop loyalty by recognizing how to: differentiate between more...
Leadership Development Leading the Way ...rship. Understand the rational and emotional aspects of leadership. Understand why a vision is important to providing leadership. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will more...
Project Teams Building a Project Team ... Identify ways to create a positive emotional culture. Simulation Overview: In this simulation, you will be leading a troubleshooting project team made up of Nancy Hurst, Nathan Iverson, and Monica Washington. The X42, an experimental microchip Icon recently developed for its robotics division, was prematurely approved for more...
Diploma in Psychology ...ned on a number of different levels
distinguish between emotional experience, expression and psychological responses
examine the nature of sensation and perception
understand the process of memory
distinguish between the characteristics of classical and operant conditioning
consider parent- child interaction
evaluate how we form impressions of people
consider the processes of more...
Infant/Toddler Examines the foundations of development and the importance of relationships to the social and emotional well-being of infants and toddlers. Through seminar-style connections courses, you will develop critical-thinking and writing skills as you link theoretical teaching to practical application. more...
MS in Psych - School Psychology ... to apply a systems-based approach to address the social, emotional, academic, behavioral, and cognitive well-being of students. Graduates of this program are typically employed by public school districts, but may also seek employment with community agencies, in specialized school settings, or in education cooperatives. Learners interested in applying for state licensure or national more...
Early Mental Health: Womb Baby Learning I- What Every Parent Should Know ...rents, caregivers, or practitioners to help stimulate the emotional, psychological, social and cognitive development of a child in the womb. Prenatal learning optimizes mental and sensory development as well as promoting the bond between baby and mother/father. People often wonder about the ability to learn in the womb. Is the baby conscious? Does he or she hear me? Can he or she remember? The more...
Strategies For Becoming The MVP In Your Profession Have you ever wondered why some people seem so
successful and others seem to barely survive?
It's all in the mindset!
* They know that business is all about people
serving people...NOT people serving themselves.
* They understand the meaning of the statement,
"If it is to be, it is up to me".
* They manage their own behavior, focus on
adding value, and they think win/win.
It's all a more...