From Serebra Learning Corporation
Preparing for the Executive-level Sale Simulation 
...heir fulfillment function. Because they place such a high emphasis on customer service and fast turnaround times, they want to keep hands-on control of the operation. They are being very cautious as they look for a solution. Using the three roles of the salesperson (ambassador, consultant, and
Those sales people wanting to move up into executive sales roles, and any sales managers with
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Progressing through the Complex Sale Simulation 
...ts fulfillment function. However, because of their strong emphasis on customer service and turnaround times, they are being very cautious as they evaluate a solution. Your goal is to convince them that outsourcing is the best option and that
DME should be a preferred supplier. Your ultimate goal is to gain access to the economic buying influence and to enter the negotiation phase. Your effort
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The Inbound Call Center 
...es that their counterparts faced in the
20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify
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Inventory Management 
In today's economy, companies must be able to move large quantities of product quickly to locations across the globe. Overnight delivery methods have drastically altered customers' expectations regarding delivery times. Lead times of four to six weeks are no longer acceptable. In light of these changes, effective
Inventory Management is no longer static- the emphasis is on movement, and quick
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Drug-free Workplace 
Would you know what to do if you suspected that one of your employees was abusing drugs or alcohol during work hours? Does your company have a program supervisors can follow to effectively handle such problems--one that educates employees about the consequences of substance abuse? Do you think that alcohol and other drug abuse won't be a problem at your organization? In fact, the
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OS 390 MVS JCL Advanced 
...edures from the perspective of the procedure creator. The emphasis is on the effective use of symbolic parameters,
DDNAME operands, and other coding techniques that can relieve the procedure user of the need for extensive
JCL coding. Utility programs and the JCL required to communicate with utilities are also introduced in this course. Other coverage includes analyzing condition codes and
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OS 390 MQ Series 
... of using
IBM MQSeries messaging technology with specific emphasis towards its use on the OS/390 platform. It begins by describing challenge fundamental to applications running across networks consisting of diverse platforms, then proposes
MQSeries as the key middleware solution. The benefits of messaging and queuing are explored. Additional problematic applications scenarios are discussed, and
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SAP R 3 4 6 AR Accountant 
The
SAP R/3 4.6 AR Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. The student will be shown how the FI component is integrated in the R/3 System, how to create master data for a customer, and how to post invoices and incoming payments. Furthermore, he will be able to display and process customer documents, and will be shown the
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SAP R 3 4 6 AP Accountant 
This
SAP R/3 4.6 AP Accountant course aims to provide the basic knowledge required to start and log on to the R/3 System,
Release 4.6. and how the FI component is integrated in the R/3 System. It also shows you how to create master data for a vendor and how to post invoices and outgoing payments. Furthermore, it will show how to display and process vendor documents. You will also be shown the
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Network Media 
This module delves into cable and wireless media types. Lesson 1 highlights the important points about unshielded twisted pair (
UTP) and shielded twisted pair (
STP) as well as the two types of coax cooper cable. It also discusses the properties of multimode and singlemode fiber optic cable. Then it reviews the various wireless options and details the
IEEE 802.11 group of wireless transmission
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Microsoft PowerPoint 2002 Proficient User 


This course presents the learner with the skills to become proficient at
Microsoft PowerPoint 2002. This course guides the learner through the basics of
PowerPoint presentations with the emphasis on learning by doing. Learners will be presented with topics such as creating and modifying presentations. The course will also cover adding graphics to presentations and preparing a slide show of the
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Microsoft Windows 2000 Clustering Part 3 - Maintenance 
This is the final course in a three part series that provides students with conceptual background practice in routine and unplanned maintenance of
Cluster Services. The student will learn how to use command-line utilities scripting and the
GUI to manage cluster resources to accommodate growth or respond to system failure. Equal emphasis should be placed on instructing students in why tasks are
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Building XML-Based Web Applications Part 1: XML Introduction and Technologies 
This is the first course in a five part series that presents the learner with a broad overview of
XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This course introduces
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Microsoft Windows XP Professional Advanced User 
This course builds on the learner's existing knowledge of the
Windows XP operating system by teaching the more skilled facets of XP's functionality and features. It builds from some basic assumptions about the learner's previous experience within the
Windows environment (particularly with Windows XP) and it comprehensively guides the learner through the more advanced uses of this latest version
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Microsoft PowerPoint 2002 Proficient User 
This course presents the learner with the skills to become proficient at
Microsoft PowerPoint 2002. This course guides the learner through the basics of
PowerPoint presentations with the emphasis on learning by doing. Learners will be presented with topics such as creating and modifying presentations. The course will also cover adding graphics to presentations and preparing a slide show of the
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GUI Testing Essentials 


This course will demonstrate a structured approach to using industry standard methods to perform a unit test on
GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a
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From 123-CBT Computer Based Training
Linux Technology Overview Curriculum 

Course Overview The Linux Technology Overview Curriculum provides background knowledge about
Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it
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Oracle9i Database Admin Manage Data Storage 

Course
Overview This course is the fourth in the series covering the database administration strategies and procedures provided in
Oracle9. This course covers the concepts associated with tables, maintaining data integrity, clusters and index-organized tables, and methods for loading and reorganizing data. Learn To Identify the row storage method used by the various tables and the
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Oracle9i Database Admin Manage an Instance 

Course Overview The Oracle9i Database Administration:
Manage An Instance course is the first in a five-part series covering the database administration strategies and procedures provided in
Oracle9i. This course introduces the participants to the concepts and procedures associated with
Oracle architectural components. The participants learn the various tasks of a database administrator that are
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IBM DB2 Universal Database V6 1--App Development 

...n. Use dynamic
SQL within an application. C ontent
Emphasis Skills-Based A udience This course is intended for application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application
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IBM DB2 Universal Database V6 1--App Development 

...n. Use dynamic
SQL within an application. C ontent
Emphasis Skills-Based A udience This course is intended for application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also assumed. Application
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IBM DB2 Universal Database V6 1 App Devel Curriculum 

...s for specific course objectives and scope. C ontent
Emphasis Skills-Based A udience
These courses are intended for application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Application
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IBM DB2 Universal Database V6 1 App Devel Curriculum 

...s for specific course objectives and scope. C ontent
Emphasis Skills-Based A udience
These courses are intended for application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Application
more...
IBM DB2 Universal Database V6 1--Administration 

...ation. Maintain an existing
DB2 database. C ontent
Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Learners must
more...
IBM DB2 Universal Database V6 1--Administration 

...ation. Maintain an existing
DB2 database. C ontent
Emphasis Skills-Based A udience This course is intended for database administrators. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Learners must
more...
IBM DB2 Universal Database V6 1--Fundamentals 

...nguage (
SQL). Manage database operations. C ontent
Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also
more...
IBM DB2 Universal Database V6 1--Fundamentals 

...nguage (
SQL). Manage database operations. C ontent
Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to SQL is also
more...
IBM DB2 Universal Database V6 1 Admin Curriculum 

...s for specific course objectives and scope. C ontent
Emphasis Skills-Based A udience
These courses are intended for database administrators. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Learners must
more...
IBM DB2 Universal Database V6 1 Admin Curriculum 

...s for specific course objectives and scope. C ontent
Emphasis Skills-Based A udience
These courses are intended for database administrators. Students should have a fundamental understanding of relational database technology, including concepts of databases, tables, rows/columns, data types, etc., prior to taking this course. Limited exposure to
SQL is also assumed. Learners must
more...