Instructor Led Employee Training in United Kingdom
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Employee Seminar Schedule
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Advanced Agricultural Project Management
...ng Herzberga ™s ideas as a basis for an effective a Employee Relations Strategya ™
Applying Equity Theory: Recognising Inequity
Goal-Setting Theory: Performance Management Application
Expectancy Theory: What does Valence holds for project management targets?
Improving Project Sustainability Through an Equitable Reward System
Reinforcement Theories:
Reinforcement
more...
Advanced Agricultural Project Management
...ng Herzberga ™s ideas as a basis for an effective a Employee Relations Strategya ™
Applying Equity Theory: Recognising Inequity
Goal-Setting Theory: Performance Management Application
Expectancy Theory: What does Valence holds for project management targets?
Improving Project Sustainability Through an Equitable Reward System
Reinforcement Theories:
Reinforcement
more...
Malaysian Industrial Relations and Employment Law Course
...ade Unions
Department of Occupational Safety and Health
Employees Social Security Organization ESSO
Employees Provident Fund EPF
Human Resource Development fund
Industrial Courts
Employment Legislations
The Employment Act and Sabah and Sarawak Labour Ordinances
The Employees Provident Fund
Act
The Employeea ™s Social Security Acts
The Occupational and Safety Health Act
The
more...
Project Management in Action Managing World Bank Projects
...ng Herzberga ™s ideas as a basis for an effective a Employee Relations Strategya ™
Applying Equity Theory: Recognising Inequity
Goal-Setting Theory: Performance Management Application
Expectancy Theory: What does Valence holds for project management targets?
Improving Project Sustainability Through an Equitable Reward System
Reinforcement Theories:
Reinforcement Theory
more...
Evaluating the Performance of Industrial Investments
...
b) Return on equity
c) Margins
d) Earnings growth
e) Employee turnover
f) Research and development
g) Environmental spending
h) Using Analysts CFOs
i) Quality of management
- Assessing Corporate environmental policy
- Converting qualitative factors to quantitative factors
- Evaluating Marketing Management
3.) Cost/ Volume/ Profit Analysis
- Breakeven analysis
- Calculating
more...
...
b) Return on equity
c) Margins
d) Earnings growth
e) Employee turnover
f) Research and development
g) Environmental spending
h) Using Analysts CFOs
i) Quality of management
- Assessing Corporate environmental policy
- Converting qualitative factors to quantitative factors
- Evaluating Marketing Management
3.) Cost/ Volume/ Profit Analysis
- Breakeven analysis
- Calculating
more...
Enhancing Managerial Effectiveness
...eeds
- Leader orientation
- Person orientation
- Employee cantered leaders
- Participative leadership
- Democratic leadership
- Performance monitoring
- Leadership and environmental variability
- Leadership-superior subordinate relationship
- Leadership and team development
- Leadership and flexibility
- Leadership and decision making
- Leadership influence
more...
...eeds
- Leader orientation
- Person orientation
- Employee cantered leaders
- Participative leadership
- Democratic leadership
- Performance monitoring
- Leadership and environmental variability
- Leadership-superior subordinate relationship
- Leadership and team development
- Leadership and flexibility
- Leadership and decision making
- Leadership influence
more...
Human Resource Management HRM in the Oil and Gas Industry
...an resource planning.
3. The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
By the conclusion of the established learning activities, delegate will be able to:
- Demonstrate their understanding of the importance of employee Resourcing in an oil and gas organisational context
- Demonstrate their understanding of the different employee resourcing
more...
...an resource planning.
3. The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
By the conclusion of the established learning activities, delegate will be able to:
- Demonstrate their understanding of the importance of employee Resourcing in an oil and gas organisational context
- Demonstrate their understanding of the different employee resourcing
more...
Change Management and Executive Leadership in Organisations
...tion Orienteda ™ leaders and their relationship with employee satisfaction and subsequent staff turn over level
- Point to specific empirical research supporting the relationship between participative leadership
2. Leadership Styles
By the conclusion of the specified learning and development activities, delegates will be able to:
- Distinguish between control and influence
more...
...tion Orienteda ™ leaders and their relationship with employee satisfaction and subsequent staff turn over level
- Point to specific empirical research supporting the relationship between participative leadership
2. Leadership Styles
By the conclusion of the specified learning and development activities, delegates will be able to:
- Distinguish between control and influence
more...
Public Relations in Principle and Practice Course
...rint Media Relations
- Electronic Media Relations
- Employee Relations in Public Relations Settings
- Multicultural Community Relations
- Government Relations: Enhancing Public Relations Effectiveness
- Consumer or Client Relations in Public Relations
4. International Relations Dimensions of Public Relations
A. OBJECTIVES:
By the conclusion of the specified
more...
...rint Media Relations
- Electronic Media Relations
- Employee Relations in Public Relations Settings
- Multicultural Community Relations
- Government Relations: Enhancing Public Relations Effectiveness
- Consumer or Client Relations in Public Relations
4. International Relations Dimensions of Public Relations
A. OBJECTIVES:
By the conclusion of the specified
more...
Executive Leadership and Corporate Communication
...tion Orienteda ™ leaders and their relationship with employee satisfaction and subsequent staff turn over level
- Point to specific empirical research supporting the relationship between participative leadership
C. Information Gathering, Processing and Presentation
By the conclusion of the specified learning activities, participants will be able to:
- Distinguish between
more...
...tion Orienteda ™ leaders and their relationship with employee satisfaction and subsequent staff turn over level
- Point to specific empirical research supporting the relationship between participative leadership
C. Information Gathering, Processing and Presentation
By the conclusion of the specified learning activities, participants will be able to:
- Distinguish between
more...
Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach
...the factors influencing human resource planning.
A. 3. Employee Resourcing: Recruitment and Selection (Introduction Only)
By the conclusion of the specific learning & development activities, delegates will be able to:
- Exhibit an understanding of the desirability of a limited turnover of staff.
- Demonstrate their ability to determine the type of commitment that motivates
more...
...the factors influencing human resource planning.
A. 3. Employee Resourcing: Recruitment and Selection (Introduction Only)
By the conclusion of the specific learning & development activities, delegates will be able to:
- Exhibit an understanding of the desirability of a limited turnover of staff.
- Demonstrate their ability to determine the type of commitment that motivates
more...
Human ResourceTraining and Development Management
...g, implementing and reviewing the effectiveness of HRP.
Employee Retention: An Introduction To Talent Management a Career management: career theory, career development, management and succession planning:
a Management succession charts
a Psychometric testing
The psychological contract and the impact on employee retention.
Human Resource and Performance Management a Assessing
more...
Managing Individuals and Groups in an Organisation
...egotiation: beyond worker-manager prerogative
3.) Employee Development a incorporating training needs analysis
OBJECTIVES:
- Locate employee development in a strategic context;
- Demonstrate their ability to analyse training needs;
- Be able to evaluate the conventional and non-conventional methods of training needs analysis;
- Demonstrate their ability to develop and manage a
more...
...egotiation: beyond worker-manager prerogative
3.) Employee Development a incorporating training needs analysis
OBJECTIVES:
- Locate employee development in a strategic context;
- Demonstrate their ability to analyse training needs;
- Be able to evaluate the conventional and non-conventional methods of training needs analysis;
- Demonstrate their ability to develop and manage a
more...
Managing Individual Performance
... career structure
OBJECTIVES:
- Define reward in an employee relation context
- Suggest the importance of reward management in organisation
- Explain the bases of reward management
- Explain the reward model
- Provide an appraisal of a specific remuneration system
- Determine the factors that negatively or positively affect remuneration systems
- Formulate and evaluate a
more...
... career structure
OBJECTIVES:
- Define reward in an employee relation context
- Suggest the importance of reward management in organisation
- Explain the bases of reward management
- Explain the reward model
- Provide an appraisal of a specific remuneration system
- Determine the factors that negatively or positively affect remuneration systems
- Formulate and evaluate a
more...
UK Employement Law
...se:
OBJECTIVES:
- Define the bases of the a employer-employee relationshipa ™
- Determine the purpose, components and parameters of the UK employment law
- Illustrate the key provisions of the Employment Act 2002
- Explain the role of the Employment Act 2002 and its Statutory Instrument 2004, in averting a employer-employee repudiationa ™
- Identify some of the key issues of
more...
...se:
OBJECTIVES:
- Define the bases of the a employer-employee relationshipa ™
- Determine the purpose, components and parameters of the UK employment law
- Illustrate the key provisions of the Employment Act 2002
- Explain the role of the Employment Act 2002 and its Statutory Instrument 2004, in averting a employer-employee repudiationa ™
- Identify some of the key issues of
more...
The Newcomer in an Organisation a Strategic Approach
... Intellectual property is protected at every level of the employee involvement
- Devise an appropriate mentoring and coaching system to facilitate the learning and development of the newcomer
- Stage probationary evaluation and systematic feedback
- Determine local Intellectual Property Law
- Effectively apply Intellectual property Rights conventions to organisational benefits
- Determine
more...
... Intellectual property is protected at every level of the employee involvement
- Devise an appropriate mentoring and coaching system to facilitate the learning and development of the newcomer
- Stage probationary evaluation and systematic feedback
- Determine local Intellectual Property Law
- Effectively apply Intellectual property Rights conventions to organisational benefits
- Determine
more...
The Management of Human Resource
...effectiveness of HRP.
3.)The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
OBJECTIVES:
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
- Demonstrate their understanding of the benefits and drawbacks of
more...
...effectiveness of HRP.
3.)The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
OBJECTIVES:
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
- Demonstrate their understanding of the benefits and drawbacks of
more...
Talent Management
...anagement
- Key success factors in talent management
- Employee Retention
- Career management:
- Career theory,
- Career development, management
- Management and succession planning
- Management succession charts
- Psychometric testing
- The psychological contract and the impact on employee retention
4.) Launching and empowering High Performance Teams
OBJECTIVES:
-
more...
...anagement
- Key success factors in talent management
- Employee Retention
- Career management:
- Career theory,
- Career development, management
- Management and succession planning
- Management succession charts
- Psychometric testing
- The psychological contract and the impact on employee retention
4.) Launching and empowering High Performance Teams
OBJECTIVES:
-
more...
Personnel and Occupational Testing
... norms
- Indicate the value of test to applicants and or employees
- Verbalise the value of test to organisations
- a Make a casea ™ for diagnostic employment interviewing
- Explain why personnel testing is immense value to organisational improvement and workera ™s continuous professional development
- Establish the characteristics of a good test
- Indicate the steps that can
more...
... norms
- Indicate the value of test to applicants and or employees
- Verbalise the value of test to organisations
- a Make a casea ™ for diagnostic employment interviewing
- Explain why personnel testing is immense value to organisational improvement and workera ™s continuous professional development
- Establish the characteristics of a good test
- Indicate the steps that can
more...
Personnel and Occupational Test Questionnaire Design and Results Analysis
...age Score
- Distinguish Between Management, Supervision, Employees (Operators) And Human Resources Tests
- Design Management Tests
- Design Supervision Tests, With A High Degree Of Competence
- Design Employee (Operators Test) With At Least 50% Proficiency
- Demonstrate An Acceptable Competence Level In The Design Of Human Relations Tests
- State The Types Of Standardised Tests That
more...
...age Score
- Distinguish Between Management, Supervision, Employees (Operators) And Human Resources Tests
- Design Management Tests
- Design Supervision Tests, With A High Degree Of Competence
- Design Employee (Operators Test) With At Least 50% Proficiency
- Demonstrate An Acceptable Competence Level In The Design Of Human Relations Tests
- State The Types Of Standardised Tests That
more...
Leadership Styles Seminar or Course
...ship between the Contingency Approaches to Leadership and Employee Development
68. Demonstrate an understanding of the emphasis that Contingency Approaches to Leadership places on Leader-Behaviour Variation
69. Link Contingency Approaches to Leadership with Phases of Team Development
70. Illustrate the link between Contingency Approaches to Leadership and Managerial Control
71.
more...
...ship between the Contingency Approaches to Leadership and Employee Development
68. Demonstrate an understanding of the emphasis that Contingency Approaches to Leadership places on Leader-Behaviour Variation
69. Link Contingency Approaches to Leadership with Phases of Team Development
70. Illustrate the link between Contingency Approaches to Leadership and Managerial Control
71.
more...
Employee Resourcing and Worker Motivation
....
- Demonstrate an understanding of the legal bases of Employee
Resourcing
- Relate specific recruitment, selection, retention and exit
issues to UK and European legislation
- Cite Specific legislation and related cases relevant particular job design issues
- Suggest the constraints that specific UK Protective Legislation place on the recruitment, selection and management of
more...
....
- Demonstrate an understanding of the legal bases of Employee
Resourcing
- Relate specific recruitment, selection, retention and exit
issues to UK and European legislation
- Cite Specific legislation and related cases relevant particular job design issues
- Suggest the constraints that specific UK Protective Legislation place on the recruitment, selection and management of
more...
Executive Leadership and High Performance Team Management
...on Orienteda ™ leaders and
their relationship with employee satisfaction and subsequent staff turn over level Point to specific empirical research supporting the relationship between participative leadership behaviour and organisational effectiveness
3.) High Performance Teams
- Provide at least three alternative phrases for the concept of high performance teams
- Illustrate
more...
...on Orienteda ™ leaders and
their relationship with employee satisfaction and subsequent staff turn over level Point to specific empirical research supporting the relationship between participative leadership behaviour and organisational effectiveness
3.) High Performance Teams
- Provide at least three alternative phrases for the concept of high performance teams
- Illustrate
more...
Enhancing Objective Accomplishments Through An Enthusiastic Workforce
The details of the modules:
1.) Motivating workers: Intrinsic and Extrinsic Rewards
OBJECTIVES:
- Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness.
- Distinguish between the different sets of motivation theories, notably content, process and reinforcement.
- Demonstrate their ability to translate motivation theory into
more...
The details of the modules:
1.) Motivating workers: Intrinsic and Extrinsic Rewards
OBJECTIVES:
- Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness.
- Distinguish between the different sets of motivation theories, notably content, process and reinforcement.
- Demonstrate their ability to translate motivation theory into
more...
Employee Resourcing Recruitment and Selection
...ge.
- Demonstrate an understanding of the legal bases of Employee Resourcing
- Relate specific recruitment, selection, retention and exit issues to UK and European legislation
- Cite Specific legislation and related cases relevant particular job design issues
- Suggest the constraints that specific UK Protective Legislation place on the recruitment, selection and management of employees.
-
more...
...ge.
- Demonstrate an understanding of the legal bases of Employee Resourcing
- Relate specific recruitment, selection, retention and exit issues to UK and European legislation
- Cite Specific legislation and related cases relevant particular job design issues
- Suggest the constraints that specific UK Protective Legislation place on the recruitment, selection and management of employees.
-
more...
Advanced Project Management
...ng Herzberga ™s ideas as a basis for an effective a Employee Relations Strategya ™
- Applying Equity Theory: Recognising Inequity
- Goal-Setting Theory: Performance Management Application
- Expectancy Theory: What does Valence holds for project management targets?
- Improving Project Sustainability Through an Equitable Reward System
- Reinforcement Theories:
- Reinforcement
more...
...ng Herzberga ™s ideas as a basis for an effective a Employee Relations Strategya ™
- Applying Equity Theory: Recognising Inequity
- Goal-Setting Theory: Performance Management Application
- Expectancy Theory: What does Valence holds for project management targets?
- Improving Project Sustainability Through an Equitable Reward System
- Reinforcement Theories:
- Reinforcement
more...
MSc Human Resource Training and Development Management
...source planning.
A. 1. 3 The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
By the conclusion of the established learning activities, delegate will be able to:
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
more...
...source planning.
A. 1. 3 The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
By the conclusion of the established learning activities, delegate will be able to:
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
more...
Human ResourceManagement a Practitioners Approach
...urce planning
MODULE 3.: The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
- Demonstrate their understanding of the benefits and drawbacks of individual employee
more...
...urce planning
MODULE 3.: The Strategic Significance of Employee Resourcing & Approaches to Employee Resourcing
- Demonstrate their understanding of the importance of employee Resourcing in an organisational context
- Demonstrate their understanding of the different employee resourcing strategy
- Demonstrate their understanding of the benefits and drawbacks of individual employee
more...
From Mullan Training
Sage Payroll
...s
Government Legislation
Pay Elements
Adding New Employees
Employee Records
Applying Rates of Pay
Entering Year-To-Date Values
The Processing Date
Entering Payments (Month 10)
Pre-Update Reports Updating Records
Hourly Rates of Pay
Manual SSP Calculations
Process, Update & Reset Payments
A New Employee Paid Weekly
Outline View
Process
more...
...s
Government Legislation
Pay Elements
Adding New Employees
Employee Records
Applying Rates of Pay
Entering Year-To-Date Values
The Processing Date
Entering Payments (Month 10)
Pre-Update Reports Updating Records
Hourly Rates of Pay
Manual SSP Calculations
Process, Update & Reset Payments
A New Employee Paid Weekly
Outline View
Process
more...
From WWP Training Ltd
Essential Employment Law
A Must for all Managers
Legal constraints on employers are continuing to increase and are becoming even more complex to administer and apply. It is therefore essential that employers, managers and HR departments are up-to-date with legislation and understand how to apply it at work.
This programme is for you if
you are involved in the employment and management of staff. It is particularly
more...
Learning and Development Strategies and Processes
Build a Learning Organisation
Learning and Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies.
This programme is for you if
you are an HR or L & D or Training professional, director or manager responsible
more...
Employee Engagement An Introduction
...Employees Who Will Stay and Strive
An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement.
This programme is for you if
you are an HR or OD professional, director, manager or someone responsible for improving employee and
more...
Succession Planning
Key to Business Continuity
Progressive organisations in the corporate world place Succession Planning high on their list of priorities, in order to ensure business continuity and proactive career development for talented employees. This course gives an overview of approaches and processes.
This programme is for you if
you are an HR or OD professional responsible for improving employee and
more...
Developing and Implementing an Employee Engagement Strategy
...employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation.
This programme is for you if
you are an HR or OD
more...
Facilitation Skills
To facilitate is a to free from difficulties or obstaclesa
Facilitators, whose job is to help manage the flow and process of information exchange, are more concerned with smoothing the way of the journey than its destination.
This programme will give you the skills and techniques to be able to facilitate teams and groups in a business environment. You will learn just how valuable the art
more...
Talent Management
Maintain the Competitive Advantage
Progressive organisations in the corporate world place Talent Management high on their list of priorities, to nurture talented employees, and to identify, attract, manage and engage employees to meet current and future organisational requirements. This course gives an overview of approaches and processes.
This programme is for you if
you are an HR or OD
more...
Interviewing and Selection
...cting the perfect candidate
Making the wrong choice of employee after a lengthy and expensive recruitment process is a disaster and difficult to undo. Interviewing and selection a requires a set of specific skills that enable you to make the right choices.
This programme is for you if
you want to learn how to prepare for, structure, and conduct successful interviews. It combines the
more...
From Opposite Leg Creative Company Ltd
Voice and Body Training
Our Voice and Body training is an excellent addition to a staff well being programme or as a professional training in the use of the voice and body in public speaking, cultivating a presencea ™ and presenting ideal for teachers, lawyers or business people.
We lead your staff through a whole day workshop in the techniques used by professional actors to develop an open, alive and
more...
From Spectrum Training Services
Mastering People Management
...r people management skills and learn new ways to maximise employee potential, these managers reflect upon the challenges that face the organisation and what those changes mean for their role in managing people.
They realise that a flexible approach to people management is the key to success.
Who Should Attend?
This program is specifically for people who manage others and who are looking
more...
...r people management skills and learn new ways to maximise employee potential, these managers reflect upon the challenges that face the organisation and what those changes mean for their role in managing people.
They realise that a flexible approach to people management is the key to success.
Who Should Attend?
This program is specifically for people who manage others and who are looking
more...
Appraising for Peak Performance
...ormance management systems:
Inadequate process 5%
Employee perception of their role in the process 35%
Managera ™s ability to manage the process 60%
Very few managers are 'naturally' good in appraisal and many employees are unprepared to make the best of the opportunity and lets face it even the most effective process will be ineffective if the participants dona ™t know
more...
...ormance management systems:
Inadequate process 5%
Employee perception of their role in the process 35%
Managera ™s ability to manage the process 60%
Very few managers are 'naturally' good in appraisal and many employees are unprepared to make the best of the opportunity and lets face it even the most effective process will be ineffective if the participants dona ™t know
more...
Investing in Recruitment & Selection
Introduction:
It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time.
This practical two day
more...
Introduction:
It can be difficult to quantify the cost of getting a recruitment decision wrong the cost of poor judgement can create morale issues, client dissatisfaction, imbalance amongst teams, and an impact on brand reputation. Recruitment is a costly and time consuming process; and it is therefore critical that the right candidate is appointed first time.
This practical two day
more...
Appraising Performance
...an ensure the continued best performance practices of its employees and promote their future development.
There are 3 reasons for ineffective performance management systems
Inadequate process 5%
Employee perception of their role in the process 35%
Managers ability to manage the process 60%
This workshop will promote best practice and develop skills to enable efficient contribution of
more...
...an ensure the continued best performance practices of its employees and promote their future development.
There are 3 reasons for ineffective performance management systems
Inadequate process 5%
Employee perception of their role in the process 35%
Managers ability to manage the process 60%
This workshop will promote best practice and develop skills to enable efficient contribution of
more...
Competency Based Performance Management
Competency Based Performance Management
Duration: 3 Days
Introduction
Managing performance is not difficult. Its about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison
more...
Competency Based Performance Management
Duration: 3 Days
Introduction
Managing performance is not difficult. Its about practical ways of improving how you do things in your organisation. However, Managing performance involves much more than setting up a system. The mechanics, targets, indicators, and plans are only a small part of the process and they are easy to deal with in comparison
more...
Emotional Intelligence
...ironment. When the executive values feelings, so will the employees. Research confirms that emotions are contagious. So, if the manager feels optimistic, confident, creative, flexible, tolerant, respectful, and compassionate, the employee will mirror these feelings. Research also indicates that the direction of emotional flow is from top down, as we might expect, since anyone in power has, by
more...
...ironment. When the executive values feelings, so will the employees. Research confirms that emotions are contagious. So, if the manager feels optimistic, confident, creative, flexible, tolerant, respectful, and compassionate, the employee will mirror these feelings. Research also indicates that the direction of emotional flow is from top down, as we might expect, since anyone in power has, by
more...
From Cosensa Learning & Development Ltd
Managing Excellent Customer Service
Course Objectives:
The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts on the customer experience. This course prepares delegates to face the management challenges of successfully implementing an empowered customer service function and communicating it
more...
NEBOSH National General Certificate
...aise with safety committees and facilitate relations with employee representatives
Investigate events which led, or might have led, to death, injury, ill health or a dangerous occurrence, prepare formal reports and make logical and cost effective proposals for improvement.
Maintain records of the events above and satisfy statutory reporting requirements
Identify the main requirements of
more...
Dealing with bullying and harassment in the workplace
...sing others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and maintain clear standards of behaviour in order to create a positive working environment.
Contents:
At the end of the programme participants will;
Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the
more...
Managing the Discipline Grievance Process
...the discipline and grievance procedure
the role of ACAS
employee rights
industrial tribunals
rules and procedures
misconduct/ incapability
fair, constructive and unfair dismissal
questioning techniques
communication skills
planning the interview
The Interview process includes
Opening the interview
Creating the right atmosphere
Clarification of background data
Probing
more...
Managing unacceptable employee behaviour
...will be able to;
Describe the seven types of difficult employees
Identify different styles of leadership and understand when to apply them
Identify the root causes of performance shortfall
Explain how to measure poor performance objectively
Establish a system for dealing with poor performance, misconduct and gross misconduct
Describe when to take corrective or punitive action
Describe
more...
Preparing an Induction
...ectives:
Induction training is absolutely vital for new employees. Good induction training can ensure your new employees are retained and are able to settle in quickly and happily to a productive role. Induction training is as much about training in specific skills as it is about the basics seasoned employees take for granted: what the shifts are; where the notice-board is; what's the routine
more...
The role of the Health and Safety Representative
Course Objectives:
This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives.
Contents:
The Principles of Accident Prevention
The current Legal Requirements
Consultation & Involving Employees
Workplace Hazards and Risks
The functions of Employee/ Safety Representatives and Techniques
more...
From Illumine Training
Value Adding Appraisals
Value Adding Appraisals
Making Appraisals Work For You
Is your team's experience of appraisals a box-ticking exercise and waste of time? Is your view, as the person hosting the appraisal, that you need to get it done as quickly as possible, file it and tell HR you're up to date?
Appraisals are a great opportunity to:
Give (and receive) constructive feedback
Reflect on what went well...
more...
Value Adding Appraisals
Making Appraisals Work For You
Is your team's experience of appraisals a box-ticking exercise and waste of time? Is your view, as the person hosting the appraisal, that you need to get it done as quickly as possible, file it and tell HR you're up to date?
Appraisals are a great opportunity to:
Give (and receive) constructive feedback
Reflect on what went well...
more...
Employee Engagement
Passionate Leadership
Leading WITH passion and FOR passion
Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to
more...
Passionate Leadership
Leading WITH passion and FOR passion
Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to
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Stress Management
...employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the line - to go from positive challenge to
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...employee engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the line - to go from positive challenge to
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From Beyond The Blue Ltd
Conflict Management and Resolution
Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment.
Workplace violence is estimated to cost organisations in the
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Conflict Management and Resolution is a course designed specifically to help candidates deal with conflict, aggression and violence they may face in their workplace. Workplace violence represents itself in many different forms and does not always mean physical violence, it includes; bulling, verbal aggression, threats and harassment.
Workplace violence is estimated to cost organisations in the
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From Making the Link
Leading a Winning Team
Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level.
MTL work with clients to deliver exceptional business results, using a combination of
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Business Development
Making the link between training and business performance, whether you are new to sales or have years of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive
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Making the link between training and business performance, whether you are new to sales or have years of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive
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From MGM Training Limited
Emergency First Aid at Work
The First Aid at Work (statutory) course complies with the current Health and Safety (First Aid) Regulations 1981. Successful students receive certificates to show that they are qualified to be First Aiders in the workplace for the next three years.
Who should attend
a Nominated emergency first aiders, or anyone wanting a comprehensive one day first aid.
Course syllabus
a
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From Pearlcatchers Ltd
Employee Engagement Workshop
Driving employee engagement to facilitate change and improvement. Introducing you to a radical and rapid employee engagement tool to help transform the success of your organisation.
Pearlcatchers - 01753 624985
www. pearlcatchers. co. uk
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Crucial Conversation - personal effectivenss and communication skills
... right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you
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... right . This might be dealing with an under-performing employee, asking for a pay rise or resolving conflict with a colleague.
All too often, we fail to achieve our objectives in these conversations, not because we use the wrong words to express our desires, but because we unconsciously send negative signals to other people. In other words it s not what you say, but the way that you
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From CP Training Consortium
The Strategic Role of the HR Function
Level 3 of the HR Staff Development Programme - Shaping the organisation and the manpower resource.
For senior HR practitioners who have some power and influence to make incremental changes in organisational practice.
This programme is designed for people with some experience in HR issues who are able to contribute to changes in the way their HR Department operates. It would also be valuable
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Strategic Human Resource Management
Shaping the Human Resource to match the future needs of the Business.
For senior HR practitioners who have some power and influence to make incremental changes in organisational practice.
This programme is designed for people with some experience in HR issues who are able to contribute to changes in the way their HR Department operates. It would also be valuable for HR practitioners who seek
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From Potential Unearthed Ltd
Equality and Diversity
...employees, the topic of Equality and Diversity is clouded in confusion. Ita ™s hardly surprising though really, when you consider the numerous amount of Laws, Acts and Regulations that have been introduced and amended over the past 30 years or so. And this confusion may well have been heightened by the recent introduction of the Equality Act 2010 which has seen even more changes,
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1 to 1 business coaching
We are passionate about most things a traininga ™, but here at Potential Unearthed the one thing that really gets our pulses racing is one to one business coaching a we really do need to get out more!
We get excited about it because we can see a real shift in peoplea ™s perceptions, feelings, thoughts, self awareness, confidence and approach in such a short space of time and as a
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Managing Sickness and Absence
...nd 12 billion a year - that equates to approx 495 per employee and so it is vital that Management at all levels are equiped with the neccessary skills needed to effectively manage absence of all types. This practical 1 day course aims to face this topic head on. We will provide you with numerous practical and realistic tools that will enable you to confidently and proactively manage all
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From Lynwood Consultancy Services Ltd
Asbestos Awareness
...employees are expected to undertake asbestos work or if it is likely that they will come across asbestos during their normal work activities then they must be trained.
This course gives all the information that is needed for non-licensed asbestos work and for those who may come across it.
In some cases employees have been scared off asbestos work as a result of the increasing rate of
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CIEH Level 2 Award in Health and Safety in the Workplace
The Chartered Institute of Environmental Health (CIEH) provide a range of safety training, which is suitable for those embarking on a new health and safety career path and for employees in all sectors.
At level 2 on the National Qualification Framework (NQF) this CIEH health and safety training course gives an excellent qualification that is recognised internationally.
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IOSH Working Safely
If you train your managers in health and safety by use of the IOSH Managing Safely package it makes perfect sense that you train your employees using the Working Safely package.
This course provides the basic health and safety knowledge needed by all employees and where it is utilised alongside IOSH Managing Safely it will ensure that employees at all levels are speaking the same language.
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From TBC Training
Motivation and Goal Setting
The Will to Succeed and the Tools to do so
Motivation and goals are the keys to success in most commercial and competitive environments. We offer a Neuro Linguistic Programming (NLP) based course to motivate staff to do well through the setting of personal goals. The course teaches the value of goals and methods of motivation to achieve them.
We help staff working in sales or any target
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The Will to Succeed and the Tools to do so
Motivation and goals are the keys to success in most commercial and competitive environments. We offer a Neuro Linguistic Programming (NLP) based course to motivate staff to do well through the setting of personal goals. The course teaches the value of goals and methods of motivation to achieve them.
We help staff working in sales or any target
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From Brenell Training Consultants
Customer Service Training
... and organisations in Bristol and across the UK.
Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers.
Our customer service courses ensure everyone in your business plays their part in delivering a positive message about your organisation to your
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... and organisations in Bristol and across the UK.
Every employee represents your organisation to every client they come into contact with and what they say, how they say it and what they do leaves a lasting impression in the mind of your customers.
Our customer service courses ensure everyone in your business plays their part in delivering a positive message about your organisation to your
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From The Training Experts Ltd
Selection Recruitment
...er understand the correct way to employ the right calibre employee. It provides the opportunity to conduct actual interviews in order to practice the key skills required to conduct an effective recruitment interview.
Target Group
This course is designed & aimed specifically at management teams who already have responsibility for the recruitment & selection of staff within the company.
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From Pro-Attivo Limited
itSMF Accredited ISO/IEC 20000 Auditor Course
This course is aimed at auditors who are an employee or associate of a Registered Certification Body looking to undertake certification and/or surveillance audits.
All of our accredited ISO/IEC 20000 courses now include our briefing note on the differences between the standard and its predecessors BS 15000, AS 8018 & SANS 15000
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This course is aimed at auditors who are an employee or associate of a Registered Certification Body looking to undertake certification and/or surveillance audits.
All of our accredited ISO/IEC 20000 courses now include our briefing note on the differences between the standard and its predecessors BS 15000, AS 8018 & SANS 15000
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From Team Training Services
First Aid at Work Emergency Aid Appointed Persons
...restocking the first-aid box.
This course provides the employee with basic First Aid skills and will give them the confidence and knowledge to deal with a range of basic First Aid incidents, and carry out vital life saving practices.
Qualified First Aider
The course would also be suitable for employees who are looking to provide support to qualified First Aiders
These are just some
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First Aid Training in Glasgow
...Work
It is the legal duty of employers to ensure if an employee is injured or is taken ill at their workplace, that employee must receive immediate attention. To do this, it is the employer's responsibility to ensure that the necessary first aid training and equipment is provided.
Team Contract's Training Services will ensure that training is designed and delivered to suit the needs of
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From Ambar Hamid Training
Wealth Thing Seminar - Simon Leung Greg Secker Tamkin Riaz Ambar Hamid
...ess knowledge from...
Simon Leung - an ex-Google. com employee. He was one of the
pioneers working on the Adwords Optimization team.
If you want to learn about internet marketing, Adwords,
conversions and Pay Per Click Advertising then you need to
meet Simon.
This will be his first time speaking in London and he might
tell you what it was like being at the Googleplex!
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From RRC Training
NEBOSH Fire Certificate Block Release
The NEBOSH Certificate in Fire Safety and Risk Management provides a basic knowledge and understanding on occupational fire safety and prepares you to look at the conduct and review of fire risk assessments and fire preventive and protective measures within most workplaces. It has been designed for managers, supervisors and employee representatives.
This classroom-based programme is designed for
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The NEBOSH Certificate in Fire Safety and Risk Management provides a basic knowledge and understanding on occupational fire safety and prepares you to look at the conduct and review of fire risk assessments and fire preventive and protective measures within most workplaces. It has been designed for managers, supervisors and employee representatives.
This classroom-based programme is designed for
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NEBOSH Construction Certificate Block Release
The NEBOSH Construction Certificate has been designed to provide those making day-to-day decisions in construction work with a broad knowledge of health and safety in order to ensure that the health and safety implications of their decisions are properly taken into account. It has been designed for site managers, planning supervisors and employee representatives.
This classroom-based programme is
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The NEBOSH Construction Certificate has been designed to provide those making day-to-day decisions in construction work with a broad knowledge of health and safety in order to ensure that the health and safety implications of their decisions are properly taken into account. It has been designed for site managers, planning supervisors and employee representatives.
This classroom-based programme is
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NEBOSH International General Certificate Block Release
The NEBOSH International General Certificate concentrates on local legal requirements, incorporating international standards (such as ILO Codes of Practice) and general principles of good practice, making it relevant to personnel all over the world. It has been designed for managers, supervisors and employee representatives and is ideal for anyone who wants to establish a career in health and
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The NEBOSH International General Certificate concentrates on local legal requirements, incorporating international standards (such as ILO Codes of Practice) and general principles of good practice, making it relevant to personnel all over the world. It has been designed for managers, supervisors and employee representatives and is ideal for anyone who wants to establish a career in health and
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From MIS
From Roger Grice Associates
IOSH Working Safely
This is a 1 day course for staff from any sector with to provide a grounding in the essentials of Health and Safety at Work. It covers the role of the employer and employee explaining why everyone must have an understanding of how and why they must work safely. It introduces a completely new approach top health and safety training and offers all the basics in a high impact interactive 1 day
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From Acorn Business Performance
Effective HR and Employee Motivation
This extended workshop will equip you with all of the skills and essential knowledge to be an effective HR solution for your business or department. Wea ™ll teach you not only how to recruit the right person but to monitor them by giving you the confidence to hold a great appraisal and also Coach and Performance Manage them too. Youa ™ll learn how to use coaching as a tool to improve
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This extended workshop will equip you with all of the skills and essential knowledge to be an effective HR solution for your business or department. Wea ™ll teach you not only how to recruit the right person but to monitor them by giving you the confidence to hold a great appraisal and also Coach and Performance Manage them too. Youa ™ll learn how to use coaching as a tool to improve
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From Safety Training Providers and Consultancy Ltd
Administration of Medication
...cation?
This qualification is specifically targeted at employees working in Hospitals, Care homes, Schools and Colleges in the public and private sectors.
Why is this training important?
Adequately trained staff will reduce the risk of litigation, as well as ensuring the health and safety of patients/ residents/ pupils.
Overview
This course is designed to ensure that any employee
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From Simply Conflict Training Services Limited
BIIAB BII Personal Licence Holders Course NCPLH (Online avalible) (NCPLH)
...
Training protects your business from prosecution; if an employee fails to meet their responsibilities under the Licensing Act 2003, effective training such as the Award in Responsible Alcohol Retailing (ARAR) can provide a due diligence defence against prosecution.
Our portfolio of courses allows individuals within the licensed retail sector to achieve nationally recognised qualifications;
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...
Training protects your business from prosecution; if an employee fails to meet their responsibilities under the Licensing Act 2003, effective training such as the Award in Responsible Alcohol Retailing (ARAR) can provide a due diligence defence against prosecution.
Our portfolio of courses allows individuals within the licensed retail sector to achieve nationally recognised qualifications;
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From RB Health and Safety Solutions Ltd
Level 2 Award in Principles of Risk Assessment CIEH
...n Fees/Books: Charged at current CIEH Rates
Raises employees awareness of the concept of risk assessment in a work environment CIEH
Who Should Attend?
Any employee
What Will They Learn?
This qualification is designed to help improve the workplace culture for occupational health and safety. Its will enable you to understand the basic principles of risk assessment giving you the
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...n Fees/Books: Charged at current CIEH Rates
Raises employees awareness of the concept of risk assessment in a work environment CIEH
Who Should Attend?
Any employee
What Will They Learn?
This qualification is designed to help improve the workplace culture for occupational health and safety. Its will enable you to understand the basic principles of risk assessment giving you the
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