Online Employee eLearning - Training Resources

How to Build And Maintain Rapport With Your Clients .... Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Trade Secrets & Their Protection ...s. In most cases, it is an act or omission of a company`s employees that leads to a loss, theft or misappropriation of trade secrets. More and more companies are taking steps to prevent the loss or misappropriation of their confidential business information. One of the best ways to do this is through employee education ? communicating the risks and setting out procedures to address them. A  more...

Supervisor`s Role in Preventing Accidents ... workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to consistently enforce safety rules, discipline employees, and set an example of safe work practices. With our safety-training program, supervisors will learn how to prevent accidents in the workplace. This course can be taken in a self-directed pace.  more...

Shipping Infectious Substances (IATA and DOT) ...oes not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Recognizing Employee Performance ...employees don t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also  more...

QuickBooks Pro 2008 ...h Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course.  more...

Record Management & Retention Policy Use ...e of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A  more...

QuickBooks Pro 2000 Level 1 ...y file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding and changing vendors and purchases. Also included will be basic information on creating sales and invoices, setting up payroll accounts, and performing end-of-month duties, such as paying monthly sales taxes. In addition, the course will show basic  more...

Preventing Sexual Harassment for Employees ...ing sexual harassment is everyone s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...dian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning Institute of Canada International Association of Electrical Inspectors National Association of Home Inspectors Ontario Association of Home Inspectors Ontario Building Envelope Council Ontario Plumbing Inspectors Association Professional Engineers of Ontario Greater  more...

Productivity Management & Leadership Success Training Program ...e provides a proactive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new eclectic method with 3 years of proven research efficacy to back it up. The benefits of learning this new method of personnel motivation will improve  more...

Professional Bar Management ...to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers  more...

Personal Protective Equipment ...t OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face at work with our safety course, Personal Protective Equipment. This course can be  more...

Legal Nurse Consulting Certificate Program ...nurse consulting as an independent practitioner, or as an employee of a law firm or insurance firm. Hours of Study/Instruction = 90 hours. ABOUT THE INSTRUCTOR: Dr. Flarey Ph.D., MBA, RN,CS, CNAA, FACHE, is certified in nursing administration advanced and as an adult nurse practitioner by the American Nurses Association Credentialing Center. He is a board certified health care executive by the  more...

Lockout Tagout ...is is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The machine starts working unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows  more...

Listening Skills for the Workplace ...curricula even though it is a basic skill required of all employees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools (1991) Ineffective listening throughout organizational structures results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a  more...

ISO 13485 Medical Devices General Employee Training ...d and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that consistently meet customer (and regulatory) requirements applicable to medical devices and related services. This standard includes unique clauses for medical devices and excludes some of the requirements  more...

ISO 9001:2000 General Employee Training ...nnot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

How To Master Performance Management ...employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET  more...

DOT Hazardous Materials Transportation ...oes not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums, or packagings for transportation of hazardous materials; * Prepares hazardous  more...

Employment Closure Training & Certification Program ...e completed either at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and  more...

Business Ethics Conduct Policy Statements ...mmunicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require  more...

Build Your Own BIZ(tm) - How to Hire ...lp you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular  more...

Build Your Own BIZ(tm) - How to Fire ...Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course  more...

Build Your Own BIZ(tm) - Employee Handbook ...employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Bartending to the Max-Online ...ly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at establishments all over the United States.Class materials Fee: $45 (optional), include a colored lesson manual for bartending and a colored lesson manual for management, (which may  more...

Bartending the Easy Way-Online ...son, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are  more...

AS9100 Aerospace Standard General Employee Training ...be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace Quality. This international standard is administered by the International Aerospace Quality Group (IAQG) and referred to by three different names: AS 9100 (Americas) = EN9100 (Europe) = JISQ9100  more...

ADA Training & Certification Program ...Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges of employment. The ADA also restricts  more...

QuickBooks Pro 2007 ...h Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2007 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. In the advanced level, you can learn additional  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging  more...

How To Master Business Management ...employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a  more...

Problem Performance Prevention ...ou want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of them is not the end of the story. Performance management is an on-going process and, to be effective at it, a manager must  more...

Mentoring Effectively ...haps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Assessing Performance Continuously ... a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review and monitor performance, and  more...

Performance Reviews ...ey are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always passive recipients of their manager's assessments, so this course prepares managers for the more difficult  more...

Doing Business with Independent Contractors ...employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law and give you the knowledge to manage  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

The Technical Professional as Internal Consultant ...ommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the  more...

Contracts in Commercial Transactions ..., whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications.  more...

Employment and Labor Law ... sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding employee safety and health protection,  more...

Working for Your Inner Boss Personal Accountability ...employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform  more...

Managing from Within Self-empowerment ...s at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial mind-set, and an opportunity to apply a model for self-empowerment to  more...

Obtaining Results from the Boss What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing  more...

Project Leadership - Overcoming Obstacles Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed  more...

What to Consider When Hiring ...options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular options. Defining a job in terms of competencies and then rating them provides the foundations for effective hiring, and this course will show  more...

Affirmative Action and the EEO HRCI PHR ...planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and  more...

Employment Management HRCI PHR ...ng and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a  more...

Recruiting and Selecting Candidates HRCI PHR ...nt issues, including the recruitment and selection of new employees. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in the  more...

Developing Employees HRCI PHR ...oyment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the  more...

Compensating Employees HRCI PHR ...re for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you understand the necessary steps for aligning existing compensation methods to a total compensation arrangement. All the topics in this course are based on the Compensation and Benefits functional area of the HR Body of Knowledge  more...

Programs to Benefit Employees HRCI PHR ...ues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to  more...

Employment Relations HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge.As a human resources professional,  more...

Non-Unionized Workplaces HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union  more...

Unionized Workplaces HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are  more...

Health and Safety in the Workplace HRCI PHR ...ng and employment issues, including legislation affecting employee safety and health. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are  more...

Strategic Approaches to Total Rewards HRCI SPHR ...ne of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR ...lop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as  more...

Recruiting for the 21st Century The Market ...w millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to "What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But the boomers aren't gone yet, and using  more...

Managing as Coach and Counselor ...man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem,  more...

A Primer for Ensuring Accountability ...r is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and  more...

Energizing and Empowering Employees ...me to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's  more...

Communication and Leadership ...employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Organizational Learning - Transferring Knowledge Within an Organization In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.  more...

Brand Management Integrated Marketing ... Simulation Overview: You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit  more...

Essentials of Business Law Employment Law ...ons that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from occurring. Learn To Identify agency  more...

Managing Business Risk Developing a Risk Management Plan ...been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...to define a competence. Identify the steps to define an employee. Identify the steps to maintain project resources. Unit 2: Role Definitions Identify features of different entities involved in defining roles. Identify the steps to define a project role. Identify the steps to assign a project role to a team member. Identify the steps to use a project organization role. Unit  more...

Business Code of Conduct Confidentiality Company Assests ...s examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All employees within large to mid-size organizations who  more...

Employee Performance Series The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 1 ...es of the e-Business Suite security model. Create a new employee. Create a new user. Audience: The target audience for this course are Functional implementers. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Oracle 11i Architecture Identify principles that form the basis of the business  more...

International Business Essentials The Global Business Environment ... North America. Audience: Managers, supervisors, and employees who want to learn in detail about the global business environment and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4  more...

Oracle SQL for End Users--Part 1 ...e system development life cycle. Match components of the EMPLOYEE and DEPARTMENT entity relationship model with their description. Define structured query language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three  more...

Oracle 11i Procure to Pay Part 3 ...assign an approval group to document type. Run the Fill Employee Hierarchy process. Match various Purchasing Control Reports with their description. Identify setup options for purchasing security. Identify various implementation considerations for Purchasing security. Unit 4: Procure-to-Pay: Payables Overview (2 hours) Identify invoicing and payment tasks that you can perform  more...

Motivation Series The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

mySAP com - Overview ...ining course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP's answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different  more...

SAP R 3 v4 6 Shipping Employee ...ster Data in Shipping Processing. o Shipping Processing Employee. o Outbound Delivery. o Picking. o Packing. o Goods Issue. Audience The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping, Shipping Clerks, and other shipping employees, Members of project teams (organizational and conceptual phases). There are no  more...

SAP R 3 v4 6 Cost Center Accountant ...ll also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o  more...

SAP R 3 v4 6 SD Custromer Service Representative ...ally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Basics of sales and distribution. o Overview. o Master data in SD  more...

Business Travel Safety Domestic Travel ...lege graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours)  more...

Stress Management Fundamentals for Managers ...u will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level. Learn To: Understand the importance of  more...

Creativity Innovation Increasing Personal Creativity ...ve thinking. Audience This program is written for any employee in an organization who wants to learn how to stimulate his or her creativity. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing To Be Creative (0.5 - 1 hour)  more...

Financial Statements Reading Analyzing an Annual Report ...a using the duPont equation. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...telligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace.  more...

Emotional Intelligence Emotional Intelligence for Executives ...ying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence.  more...

Communicating w Difficult People Working with Difficult Employees ...mmunicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Communicating w Difficult People Handling Difficult Co-Workers ... required to share the responsibility for supervising the employees, but you feel that she doesn't hold up her end of the partnership. When you meet to solve problems or work on joint projects, she hesitates to contribute her ideas or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the  more...

Business Etiquette Office Protocol .... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Call Center Mgt Measuring Quality Performance ...a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers  more...

Call Center Mgt Managing Motivating Your Staff ...The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and guidelines for evaluating employee performance and establishing monitoring programs. By applying the information in this program, the student will be able to reduce turnover, motivate  more...

Sexual Harassment What Employees Should Know ...Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To  more...

Sexual Harassment Preventing Sexual Harassment Claims ...ding establishing managerial responsibility and gathering employee feedback. Learn To Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify the actions organizations can take to protect themselves from  more...

Interviewing Skills Laws Governing the Interview Process ...process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms associated with each law and learn how to function within the parameters of the law. Learn To:  more...

Workplace Aggression Defusing Aggressive Situations ...ll learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To Name the personnel  more...

Workplace Aggression Taking a Proactive Approach ...te workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To Follow three steps that enable them to take a proactive approach. Include three elements when creating a workplace aggression policy. Fulfill three responsibilities as a member of an emergency response  more...

Recruiting Retention Keeping Your Good Employees ...Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention. Sequence the  more...

Exit Interviewing Skills Preparing for an Exit Interview ...and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must  more...

Exit Interviewing Skills The Termination Process ... Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting,  more...

Human Resource Law Management s Role ...dition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To Match employment laws with the ways each impacts the workplace. Identify provisions of FMLA. Identify wage and hour laws  more...

Human Resource Law Americans With Disabilities Act ... law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue hardship, and ways for employers avoid or minimize the incidence of employee claims. Learn To Identify the four terms of ADA  more...

Human Resource Law Equal Employment Opportunity Law ...s employer defenses to discrimination claims, grounds for employee cases, and the Equal Employment Opportunity Commission (EEOC) complaint procedure. This program also explains the mediation process, outcomes to EEOC findings, court-ordered remedies, and guidelines to prevent discrimination claims. Learn To Identify the three basic requirements for EEOC  more...

Human Resource Law Family Medical Leave Act ...nister FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee  more...

Human Resource Law Fair Labor Standards Act ...luding which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To Identify which employers are covered by FLSA. Identify employee classes that could be  more...

Human Resource Law Understanding Privacy Rights ...ng Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn  more...

360-Degree Feedback Experiencing 360-Degree Feedback ... the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information provided in 360-degree feedback, guidelines for communicating disagreement about the feedback, and steps for developing an improvement plan. Learn To Identify the types of information that should be covered in 360-degree feedback.  more...

360-Degree Feedback Implementing a 360-Degree Program ...rs of 360-degree feedback should include. Audience HR employees, managers, and senior managers who want to learn how to implement a 360-degree feedback program. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Creating a  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...rs how to enhance the use of 360-degree feedback, address employee performance, and support employee development. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program meets its  more...

Decision Making Problem Solving Decision Making Fundamentals ...ariety of situations. Address employee groupthink. Identify the best choice from various options. Achieve group consensus about important decisions. Audience This course is for managers and employees who want to improve their decision making skills. Deployment Options e-Learning Accreditation  more...

Leadership Development Motivation ...Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference  more...

Succession Planning Setting Up a Succession Planning Program ...s. Identify ways of retaining employees that are difficult to replace. Sequence the steps for preparing individual development plans. Recognize steps in identifying key requirements for the future. Identify approaches to determine future work requirements for key roles. Audience  more...

Women in Leadership Developing a Leadership Path ...on in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's  more...

Delegation Understanding Delegation ... Identify guidelines for tracking employees a a skill development. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of  more...

Delegation Monitoring Evaluating Results ... Identify guidelines for determining employee needs. List the key components of effective coaching. Identify the characteristics of effective coaches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this unit, you  more...

Employee Performance Managing Difficult People ...Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...

Employee Performance Providing Feedback ...Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Employee Performance Resolving Conflict ...nd tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore  more...

Essentials of Management Succeeding as a New Manager ...ition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond  more...

Essentials of Management Creating a Positive Workplace ... To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the ADDRESS acronym for dealing with any negative attitude type.  more...

Conducting Meetings Effective Meeting Communication ...hers' nonverbal communications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Correcting Performance Problems Identifying Performance Problems ...ntify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance  more...

Correcting Performance Problems Addressing Performance Problems ...a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To  more...

Correcting Performance Problems Disciplining Employees ...Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use  more...

Managing Performance Establishing a Peformance Plan ...e and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance planning meeting using the nine-step process. Develop effective performance goals. Given a four-step process, provide positive feedback. Given a  more...

Total Quality Management Implementation and Tools ... Simulation Overview: You are an employee at Icon International, a large toy manufacturer that has been experiencing a significant loss in sales over the last year. A recent study by the Marketing department has shown that cheap imports are flooding the market. To combat this, you have decided to focus on the quality of your products and to market their superiority. You  more...

Managing Performance The Performance Appraisal Process ...ance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting  more...

Managing Performance Overcoming Performance Appraisal Challenges ...cation. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee. Practice  more...

Managing the Expert Developing a Successful Environment ... Follow the appropriate management strategy with an employee. Identify the guidelines for preventing resistance to change. Follow the guidelines for preventing resistance to change. Simulation Overview: In this simulation, you will meet with Barbara Banman, a Results Coach with ELANEX Life  more...

Coaching Building Relationships ... learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To  more...

Coaching Applying the Coaching Process ...oach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance. Learn To Apply the COACH acronym when coaching an employee. Set  more...

Coaching Communicating with Employees ...Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee.  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Negotiating The Negotiation Process ...ur available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new employee and an operating budget increase of $50,000. In this meeting, you should follow the steps for conducting a  more...

Managing Generations in the Workplace Recruitment Retention ... Identify guidelines to successfully orient a Builder employee. Identify guidelines for interviewing candidates from the Boomer generation. Identify guidelines to successfully orient a Generation X employee. Identify guidelines for interviewing candidates from the e-Generation.  more...

Managing Change Overcoming Change Obstacles ... Encourage creativity in your employees. Develop commitment to change in your employees. Identify the reasons why change teams are needed in times of change. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation  more...

Managing High Performers Creating a Retention Strategy ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Managing High Performers Defining Finding High Performers ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Managing High Performers Implementing Recognition Programs ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...th non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews. Learn To To identify guidelines for  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...n Barnes, Drew Canfield, and Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a  more...

Team Conflict Overcoming Conflict with Communication ...hosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. John is opposed to implementing a new program and feels the best option would be to  more...

Essentials of Business Law Contract Law ...upervisor in your department who sounds upset. One of her employees has left the San Francisco office of Icon and started his own software development company in southern California and she wants to meet with you to discuss her options. The employee argues that the contract restrains his trade, which makes the contract invalid. John Cunningham will also sit in on the meeting. During the  more...

Organizational Learning Transferring Knowledge within an Org ...ll also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology. Follow  more...

SAP R 3 4 6 Curriculum ...g courses: SAP R/3 4.6 Purchaser SAP R/3 4.6 Shipping Employee SAP R/3 4.6 AR Accountant SAP R/3 4.6 AP Accountant SAP R/3 4.6 Financial Accountant SAP R/3 4.6 Cost Centre Accountant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise  more...

Managing High Performers Series The Managing High Performers Series includes the following courses: Managing High Performers: Creating a Retention Strategy Managing High Performers: Defining and Finding High Performers Managing High Performers: Implementing Recognition Programs To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Operations Management Fundamentals of Operations Management ...some basics of operations management. As a relatively new employee in Operations, you need to demonstrate your knowledge of the different types of operations and the components that go into operations management. Roger will present a series of situations for you to evaluate, and through his questions and your answers, you will solidify your understanding of Icon a a s operations. Unit  more...

Managing Performance Series The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ...ions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To  more...

E-Business Part 6 Working with Employees ...lishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for an effective employee  more...

Business Etiquette Communicating in Today s Workplace .... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Business Etiquette Business Functions Travel ... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Advanced Business Comm Guidelines for Effective Comm ...ne your message. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Advanced Business Comm Business Writing for Results ...l presentations. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Advanced Business Comm Enhancing the Comm Message ...media interview. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Managerial Leadership Leading Through Change ...ng them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of  more...

Managerial Leadership Motivating Employees ...Employees offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers  more...

Frontline Leadership Preparing to Lead ...information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps  more...

Frontline Leadership Knowledge in the Workplace ...ge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of communication technology. Learn To Follow the process  more...

Frontline Leadership Positively Influencing Workplace Culture ...mine workplace culture and outlines a process for leading employees through culture changes. This program also covers two styles of frontline leadership and offers tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. Learn To Identify steps of the process for leading employees through change.  more...

Motivation Fostering Employee Motivation ...Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and how to help employees  more...

Motivation Motivating Through Rewards Recognition ...use different types of reward and recognition to motivate employees. You will also learn what types of reward and recognition are de-motivating to employees. In addition, you will learn how using rewards and recognition can be beneficial for managers and how to develop a reward and recognition program. Learn To Identify how to make rewards and  more...

Motivation Empowering to Increase Motivation ...he benefits of empowerment, and how to prepare to empower employees. By learning how to decide who to empower, how to manage empowered employees, and what characteristics organizations should have to empower their employees, you will be better prepared to empower your employees. Learn To Identify the employee benefits of empowerment.  more...

Executive Level Leadership Becoming an Executive Leader ...dership plan can affect an organization and an individual employee. Audience The target audience for this series is senior managers, directors, and executives who wish to improve their leadership skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Mentoring Implementing a Formal Mentoring Program ...o develop mentoring programs or serve as mentors to other employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Learning the Mentoring Basics (0.5 - 1 hour) Identify the benefits of having a mentoring  more...

Operations Management Operations Management Tools ...d Nathan Iverson, to discuss how to efficiently rearrange employee work schedules to accommodate an expansion of business hours in Icon a a s Technical Support department. In the second part of this simulation, you will have a second meeting with Deb and Nathan to solve some of the logistical problems created by the expansion of business hours in Icon a a s Technical Support department.  more...

Organizational Behavior Organizational Dynamics for Individuals ... Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid communication barriers. Identify the five areas of personality that affect employee performance. Determine an employee's level of job satisfaction. Identify  more...

Organizational Behavior Organizational Group Dynamics ... Direct political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits  more...

Organizational Behavior The Organizational System ...tional structure and culture and explains their impact on employees. It also teaches how to perform a job analysis to determine whether an organization's job designs are appropriate and gives options for job redesign. Learn To • Identify the elements of structure that affect organizational behavior. • Help a group overcome a  more...

Project Leadership Overcoming Obstacles ...s covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change.  more...

Web Site Security Internet Intranet Management Policies ...th its function. Identify the safeguards that establish employee accountability for physical access to a LAN. Match the tactic that prevents an electronic threat to a network with its security function. Select the tactics for detecting electronic threats to an electronic network. Identify the attributes of a network recovery plan. Unit 2: External Security Strategies and Tactics  more...

Business Code of Conduct Ethical Responsibility ...tomers, prospects, competition, suppliers, creditors, and employees. identify effects of ethical behavior on the internal constituencies of a company. identify effects of ethical behavior on the external constituencies of a company. identify features of a corporate code of conduct. identify issues that a corporate code of conduct addresses. identify guidelines for implementing a corporate code  more...