Online Employee eLearning

DISMISSING AN EMPLOYEE DISMISSING AN EMPLOYEE  more...

EMPLOYEE ENGAGEMENT EMPLOYEE ENGAGEMENT  more...

TeleCommuting Basics TeleCommuting Basics  more...

Talent Management Developing and Engaging Talent ...nd Engaging Talent Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee  more...

Delegating ...s key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they  more...

Confronting Difficult Employee Behavior ...Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore  more...

Affirmative Action and the EEO HRCI PHR ...planning and employment issues, including those affecting employee rights, such as equal employment opportunity (EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and  more...

Employment Management HRCI PHR ...ng and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a  more...

Recruiting and Selecting Candidates HRCI PHR ...nt issues, including the recruitment and selection of new employees. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are involved in the  more...

Developing Employees HRCI PHR ...Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are  more...

Compensating Employees HRCI PHR ...Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for  more...

Programs to Benefit Employees HRCI PHR ...Employees (HRCI/PHR) HRCI Professional in Human Resources (PHR) Professional in Human Resources (PHR) The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for  more...

Employment Relations HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources (PHR) certification shows that the holder has demonstrated mastery of the HR body of knowledge.As a human resources professional,  more...

Non-Unionized Workplaces HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union  more...

Unionized Workplaces HRCI PHR ...planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are  more...

Health and Safety in the Workplace HRCI PHR ...ng and employment issues, including legislation affecting employee safety and health. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management (SHRM) and provides testing and certification services. As a human resources professional, you are  more...

Strategic Approaches to Total Rewards HRCI SPHR ...ne of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR ...lop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as  more...

Retaining Your Talent Pool ...Employee retention remains a critical issue that no corporation is immune to. For a company to remain successful and competitive, it must keep its biggest assets its people engaged and committed for the long term. It's a known fact that even the most lucrative compensation plan alone is not enough to keep your much-needed employees from moving on, so your organization must utilize successful  more...

Chemical Process Safety ...employees who work at industrial process plants to recognize the potential health and safety implications associated with their job. This course is intended to educate the employee in order to help prevent or minimize the consequences of a catastrophic release of toxic, reactive, flammable, or explosive Highly Hazardous Chemicals (HHC) from a process. The content in this course is designed to  more...

Behavior Based Safety for Supervisors Behavior Based Safety for Supervisors This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements.  more...

Managing a Customer Focused Department Simulation ... delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simulation comprises three scenarios and is based on the SkillSoft series "Managing a Customer-focused Department." Throughout the  more...

Record Retention Record Retention Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and  more...

Independent Contractors Temporary Employees ...Employees Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of  more...

Antitrust - Overview ...ect matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Antitrust - Talking with the Competition Antitrust - Talking with the Competition Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can  more...

Antitrust - Trade Associations Antitrust - Trade Associations This course outlines antitrust legislation as it applies to trade associations and describes how such associations can avoid antitrust violations. Competitors join a trade association to pursue a common business purpose. This makes such associations especially susceptible to antitrust investigation under federal and state laws, such as Section 1 of the Sherman  more...

Anti-Money Laundering ...ect matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Getting Results without Direct Authority Influencing Your Boss ...boss may seem at odds with a traditional view of the boss-employee relationship. But you know best how you want to be managed to reach your goals, and if you focus on building a partnership with your boss, you will find that you have more influence than you think. In this course, you'll learn how to build influence with your boss by understanding his or her situation, and knowing what you can  more...

Foreign Corrupt Practices Act ...ect matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Intellectual Property Overview ...Employees are often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How do employees perform this function effectively? This course explains the basic types of intellectual property, the legal protections in place, and the potential consequences of violating  more...

Trade Secrets ...e step owners can take to protect trade secrets is to get employees, contractors, and other relevant individuals to sign properly drafted, binding nondisclosure agreements (NDAs). These agreements provide strong protection in most, though not all, circumstances. This two-hour course enables participants to understand the nature of trade secrets, and the legal implications of their use and  more...

Conflicts of Interest in the Workplace ...t in the Workplace This course is designed to raise employee awareness about conflicts of interest in the workplace what constitutes a conflict of interest, how a conflict of interest can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her  more...

Working for Your Inner Boss Personal Accountability ...g for Your Inner Boss: Personal Accountability Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On  more...

Managing from Within Self-empowerment ...s at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial mind-set, and an opportunity to apply a model for self-empowerment  more...

Rightful Employment Termination ...ficult things you will do as a manager is to terminate an employee. The employee who is being terminated regardless of the reason for the termination may feel angry, frustrated, or betrayed. He or she may be looking for someone or something else to blame, and if the termination is not handled properly, your company could find itself defending against allegations of wrongful termination.  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Procurement Integrity ...otect the federal agency procurement process from federal employees or contractors who attempt to give or obtain information that is not known to other bidders, thereby resulting in an unfair advantage to themselves. The dollar volume of government purchasing is enormous. The rules that apply to the procurement process and maintenance of its integrity are extensive, far-reaching, and complex.  more...

FMLA Leave and More ...ese events is part of life and can temporarily prevent an employee from being able to perform his or her job. Supervisors and managers often find themselves in the position of approving or denying requests for employee leave as they handle the company s day-to-day operations. It is important for managers and supervisors to understand the basic guidelines for granting leave that are established  more...

Code of Conduct Company Template ...e The purpose of this course is to familiarize your employees with your company's Code of Conduct and any other related policies that define your expectations for their conduct as an employee of your company. This course is designed to serve as a customizable template for that purpose. Topics can be removed or modified to suit your company's requirements. Within the course template, each  more...

Preventing Fraud Abuse ...ing down on fraud. However, there is still great need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. You will learn what constitutes fraud and abuse, what the difference is between them, various laws that  more...

I-9 Compliance Verifying Employment Eligibility of US Non-US Citizens ... requirement. It protects employers from knowingly hiring employees who are not authorized to work in this country. The law requires employers to verify the individual s eligibility for employment by requiring the employee to produce documentation that verifies who they are, and that they are authorized to work in the US. This requirement applies to all employees US and non-US citizens alike.  more...

Illegal Insider Trading Simulation ...wn GenTronic Labs stock shares that you bought through an employee stock purchase plan. One day, your coworker and friend, Clay Lennon, tells you that in a few days, the FDA is going to announce its approval of GenTronic Labs new cancer drug. He also reveals that he plans to buy company stock to take advantage of the situation and recommends that you do the same. What do you do? This simulation  more...

Workplace Diversity Awareness Simulation ...fective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource.  more...

Essential Skills for Professional Telephone Calls Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...

Access to Employee Medical Exposure Records ...Employee Medical & Exposure Records This course contains information regarding employee rights of access to medical and exposure records in order to promote the recognition of workplace hazards and subsequently reduce occupational disease. The content in this course is designed to comply with the intent of the applicable regulatory requirements. In this course, you'll learn about the  more...

Workplace Safety Orientation Workplace Safety Orientation This one-hour course will provide an awareness level orientation of basic industrial safety fundamentals. It was designed to provide an overview of some of the basic concepts and techniques used in modern industry to protect workers. It also describes the purpose of the following safety programs: Hazard Communication; Bloodborne Pathogen Safety; Lockout/Tagout;  more...

Trenching and Excavation Safety ... This one-hour course is designed to better inform the employee of the possible health and safety concerns unique to trenching and excavation. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: list factors to consider before trenching and excavation begins, identify the purpose of the site assessment,  more...

Using Respiratory Protection ... respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper respirator use and inspection  more...

Site Control HAZWOPER ...mination to "clean" areas of the site. OSHA requires that employees who work at hazardous material sites, or respond to spill emergencies, receive training to eliminate unnecessary risk of exposure to hazardous substances. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the site control  more...

OSHA 300 Recordkeeping OSHA 300 Recordkeeping This course will cover OSHA's revised recordkeeping requirements, the new recordkeeping forms, and offers a number of opportunities for you to practice classifying a case's recordability. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify forms and information required for OSHA  more...

Mold Awareness Mold Awareness Many businesses and organizations, including government-owned facilities, can experience mold at their facilities at some point in their business life. A mold is a coating or discoloration that develops in a damp atmosphere on the surface of food or fabric. Not everyone is at risk from exposure to molds but certain groups of individuals, including infants and the elderly, are  more...

Mentoring Effectively ...haps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Laboratory Safety ...oratory Safety This overview course is designed for employees who work in an industrial, clinical, or academic laboratory setting. It will serve to educate the laboratory employee to diverse safety and health concerns related to their job. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify general  more...

Building Positive Support for Change ... like change. But when it comes to organizational change, employees are genuinely interested in making things better an improvement in processes, systems, functions, or services most likely translates into direct improvements for the employee too. But employees cannot support change and recognize its benefits without first understanding how it impacts their tasks, processes, or roles. Employees  more...

Dealing with Resistance to Change ...ety and upheaval, and when it does, it's no surprise that employees show resistance. Resistance behaviors can vary from individual to individual and they are often unproductive. While managers may be tempted to deal with behaviors directly, rather than tackling symptoms of resistance to change, managers must deal with the source of those symptoms. They must first understand the mixture of  more...

Hazard Communication HAZWOPER ...rd Communication Standard. This training is geared toward employees who are actively involved in cleanup activities. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: identify employer responsibilities and employee responsibilities under the Hazard Communication Standard, describe methods used to detect  more...

Managing Workplace Harassment Complaints Simulation ...th workplace harassment training for managers. All of the employees at this particular Pennywise location report to you. When one of the rental agents, Violet Pham, comes to you to complain that her shift supervisor, Cliff Kinsler, has been harassing her, you will need to take action to deal with the situation. This will entail interviewing Violet to take her complaint, as well as dealing  more...

Dealing With Sexual Harassment Simulation ...er at HWCK Insurance Company. The company has over 20,000 employees, and you began working there just ten months ago. Sexual harassment training was an element of your new employee orientation. Your boss, the life underwriting manager, has always been nice to you, but lately has begun complimenting your appearance in ways that you feel are inappropriate. When your boss asks you out on a date  more...

Attorney Client Privilege Attorney Client Privilege This course covers the attorney-client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and  more...

Doing Business on the Internet Doing Business on the Internet The use of the Internet as a means of doing business has changed the way in which business transactions can take place forever. Business can be conducted across vast geographical distances with a much greater degree of ease than was possible even twenty years ago. However, while advancements in technology have enabled the development of new business models, the  more...

Doing Business with the Government Doing Business with the Government This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at  more...

Employee Sexual Harassment Awareness ...Employee Sexual Harassment Awareness Overview/Description Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual  more...

Sustaining Organizational Change Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...

Leading Change Leading Change Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the  more...

Creating a High-Retention Organizational Culture Simulation ...rvival of any business is finding and retaining qualified employees. To be successful, businesses should consider recruitment and retention not as two separate efforts, but instead as a combined strategy for creating a high-retention organization. This simulation provides the opportunity to practice the skills required to integrate employee engagement and retention strategies with recruitment  more...

Giving Constructive Criticism ...properly, constructive criticism given by a manager to an employee, or from a team leader to a team member, is a powerful tool for improving performance and increasing productivity. This course starts by exploring the key differences, the effects, and the importance of giving constructive criticism as opposed to destructive criticism. You will then learn a three-step process for giving  more...

The Time Value of Money Investment Decisions for Non-financial Professionals ...ts and equipments, new businesses, advertising campaigns, employee training, or technology, based on their future cash flow expectations. It is important for you to make sound financial decisions to allocate your organization's resources most effectively and ensure the best return possible on them. This course attempts to familiarize you with the concept of Time Value of Money and presents some  more...

Communication Strategies for the Remote Employee ...Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move forward in their careers. This course  more...

Maximizing Productivity as a Remote Employee ...Employee Telecommuting is a widely adopted work arrangement. Globalization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the  more...

Diversity Awareness Simulation Diversity Awareness: Simulation You're employed as an account manager for NGF Integrated Products - a US-based circuit board manufacturer. As a result of expansion into new sales territories, your company has been broadening its workforce, and employee diversity is starting to be addressed more formally. As a participant in the new training initiative, you've been sent to a diversity  more...

Performance Appraisal Essentials Planning for Appraisals ...e appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals  more...

Performance Appraisal Essentials Conducting Traditional Appraisals ...ortant part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding performance, as well as help your direct reports improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be  more...

Marketing Essentials Planning and People Marketing Essentials: Planning and People The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing  more...

SAP BusinessObjects Overview ...ncludes data regarding customers and potential customers, employee-related information, data gathered concerning competitors, and information pertaining to products. In order to take full advantage of its information assets, an enterprise must be able to store and utilize data wisely. The SAP BusinessObjects suite of applications provides the enterprise with a comprehensive set of reporting and  more...

The Benefits Challenges of Engaging Employees The Benefits & Challenges of Engaging Employees Creating an engaged and motivated workforce can help make an organization more innovative, productive, and profitable. This course reviews the benefits of having an engaged workforce and defines the attributes and actions of engaged employees. It also explores employee motivation and commitment challenges and examines how employee engagement  more...

Managing Experienced Managers ...r teams and subordinates more efficiently, reduce overall employee turnover, and increase the organization's performance. In this course, you'll learn about a range of techniques for investing in your managers to establish their long-term commitment to the organization. In particular, you'll learn how to develop their competencies and skills through coaching. Finally, you'll learn how to  more...

Preparing to Dismiss an Employee ...Employee Dismissing an employee is never an easy task because it can be emotionally difficult. Also, dismissals can impact other employees and the company. If it's the right thing to do and you're well prepared, the dismissal can provide an opportunity for you to educate other employees, and improve employee morale and productivity. Being well prepared for dismissing an employee allows  more...

Managing the Dismissal of an Employee ...Employee One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by preparing yourself in advance  more...

Delegation Essentials The Delegation Process ...sentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it  more...

Delegation Essentials Overcoming Delegation Problems ... Problems Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks ability or has a poor attitude. In  more...

Recognizing Diagnosing Problem Performance ...id serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or persistent patterns of behavior. Whatever their nature, you must intervene early, involve the  more...

Preventing Problem Performance ...a proactive approach that can prevent problems by helping employees perform to their highest potential. With regular communication and the right mix of monitoring techniques, you can motivate employees toward good performance and identify problems before they get out of hand. This course explores how you can prevent problems using performance management activities such as communicating  more...

First Steps for Turning Around a Performance Problem ...derstanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement corrective measures both at the situational level and the employee level, you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the  more...

Using Progressive Discipline to Correct Problem Performance ...erformance You've taken positive steps to help your employee turn a performance problem around, but the problem still persists. What do you do next? At this point, you must proceed cautiously but firmly and use a progressive approach to discipline. In progressive discipline, employees are subjected to increasingly severe penalties over time if performance doesn't improve. This approach  more...

Information Security Governance Strategies Goals ...n security processes are being followed by each and every employee. In order to move a company from a current state, to a desired state, there are many steps that must be taken. This course examines what an information security strategy is, frameworks and models you can use to build your strategy, who the strategy participants are, and constraints that may stand in your way. This course  more...

Sales Team Management Simulation ...s force by employing a team approach, and you, a longtime employee of the company, are well versed in the business model, leading your team from one sales victory to the next. But with each success comes greater customer demand, and Upper Crust must expand its sales force to keep abreast of the competition. Further, the company must meet its obligations to the existing sales staff, mentoring  more...

Fundamentals of Organizations - Groups Fundamentals of Organizations - Groups Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren't always effective, so it's important to  more...

Organizational Structure Employee Behavior ...Employee Behavior The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that enables a company to achieve  more...

Organizational Behavior Dynamics of a Positive Organizational Culture Organizational Behavior: Dynamics of a Positive Organizational Culture An organizational culture isn't a set of rules or standards, but rather an interactive process - a social construct that's constantly changing. It's an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values,  more...

Developing a Code of Ethical Conduct ...eveloping a Code of Ethical Conduct Become a better employee by understanding that honoring shared values and beliefs will gain you a reputation for being responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and  more...

Insider Trading ...ect matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Union Awareness ...Employee Free Choice Act and recent decisions by the National Labor Relations Board have sparked a renewed focus on labor unions and their role in the modern workplace. This course will provide an overview of workers' rights under the various US labor laws, as well as employers' rights and obligations with respect to union activity. This course was developed with subject matter support provided  more...

Managing Attitudes During Difficult Times ...Employees may experience fear, anxiety, and frustration when their company is going through difficult times. If employees' attitudes suffer, so too does their performance. You must take steps to keep employees engaged, enthusiastic, and motivated when a company is facing challenges. By learning how to manage employee attitudes that often surface in difficult times, and by motivating and  more...

DOT Hazardous Materials Transportation ...oes not cover driver training as required for each hazmat employee who will operate a motor vehicle. Who Should Take This Course: Hazardous materials (hazmat) training now applies to any individual who; * Loads, unloads, or handles hazardous materials; * Marks, labels, or otherwise prepares containers, drums, or packagings for transportation of hazardous materials; * Prepares hazardous  more...

Shipping Infectious Substances (IATA and DOT) ...oes not cover driver training as required for each hazmat employee who will operate a motor vehicle. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand  more...

Legal Nurse Consulting Certificate Program ...nurse consulting as an independent practitioner, or as an employee of a law firm or insurance firm. Hours of Study/Instruction = 90 hours. ABOUT THE INSTRUCTOR: Dr. Flarey Ph.D., MBA, RN,CS, CNAA, FACHE, is certified in nursing administration advanced and as an adult nurse practitioner by the American Nurses Association Credentialing Center. He is a board certified health care executive by the  more...

QuickBooks Pro 2000 Level 1 ...y file using the EasyStep Interview, adding and modifying employee information, setting up a service company`s inventory items, and adding and changing vendors and purchases. Also included will be basic information on creating sales and invoices, setting up payroll accounts, and performing end-of-month duties, such as paying monthly sales taxes. In addition, the course will show basic  more...

QuickBooks Pro 2002 Level 1 After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2002 to create and manage the financial information of a small business. This course introduces the basic features of QuickBooks Pro 2002, including customer, vendor, employee, and inventory management. Students will learn how to add and edit customers; add vendors and purchase  more...

Conducting Performance Reviews Course description -- Performance reviews are one of the most challenging responsibilities that leaders have, and this course will walk you through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ™ll be given techniques for dealing with  more...

Social and Emotional Learning ...ts as well as personal accountability when discharging an employee. This course covers all the critical aspects of termination, including information about the law and how it impacts the process and your decision. You will be given methods for identifying when discharge is appropriate and tools to help you prepare for the meeting. You will also learn specific techniques for communicating the  more...

How To Master Business Management ...employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone, from tips for organizing a  more...

How To Master Performance Management ...employee performance is the single greatest challenge facing supervisors and other leaders in today's competitive and fast-paced organizations. Learn how to maximize the contributions of each employee by setting effective goals, monitoring accomplishments, recognizing achievements, and disciplining or redirecting those who are not meeting performance requirements. IMPORTANT NOTE: INTERNET  more...

Preventing Sexual Harassment for Employees ...exual harassment is everyone ™s responsibility, but employees may not know exactly what to do unless things are spelled out fairly clearly. This course addresses the issues related to sexual harassment: how the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and  more...

Recognizing Employee Performance ...employees don ™t just happen they are the result of effective leadership. You will learn how to lay the groundwork for successfully recognizing employee performance, and find out how to identify the recognition methods that your organization offers. There are suggestions for powerful non-monetary rewards and ideas on how to use the job as a way to recognize and motivate. There are also  more...

How to Build And Maintain Rapport With Your Clients .... Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your intentions, it could be related to  more...

ADA Training & Certification Program ...Disabilities Act (ADA) requires employers with 15 or more employees to provide qualified individuals with disabilities an equal opportunity to benefit from the full range of employment-related opportunities available to others. The ADA prohibits discrimination in recruitment, hiring, training, promotions, pay, social activities, and other privileges of employment. The ADA also restricts  more...

Lockout Tagout ...is is a question your company never wants to answer. Your employee may have used your equipment for years, doing the same thing every day, but one day something is different. The machine starts working unexpectedly and the results are horrific. Our course, while fulfilling an important part of OSHA required training for securing power sources and notification of mechanical device startup, shows  more...

Personal Protective Equipment ...t OSHA safety standards and regulations, it launches each employee on a mission to protect their heads, face and eyes, hearing, hands and arms, skin, feet, and bodies against heat and cold hazards by using proper PPE. Protect each worker with the knowledge and equipment to fly by the potential hazards they face at work with our safety course, Personal Protective Equipment. This course can be  more...

Supervisor`s Role in Preventing Accidents ... workplace. They?ll learn to train, coach, and be open to employee input. They?ll learn to investigate and prevent accidents. They?ll learn to consistently enforce safety rules, discipline employees, and set an example of safe work practices. With our safety-training program, supervisors will learn how to prevent accidents in the workplace. This course can be taken in a self-directed pace.  more...

QuickBooks Pro 2008 ...h Quickbooks, you can manage your customers, vendors, and employee accounting needs. In this course, you can learn the basics of Quickbooks 2008 such as how to use the interface, setup your companies, use lists, work with inventory, sell your products, invoice customers, process accounts receivable, work with bank accounts, and accounts payable. The user is given 1 year access to this course.  more...

AS9100 Aerospace Standard General Employee Training ...be saved and restarted later. Aerospace Standard General Employee Training AS9100 includes the requirements of ISO 9001:2000 along with the addition of 80 additional requirements critical to Aerospace Quality. This international standard is administered by the International Aerospace Quality Group (IAQG) and referred to by three different names: AS 9100 (Americas) = EN9100 (Europe) = JISQ9100  more...

Bartending the Easy Way-Online ...son, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are extremely beneficial to managers, waitresses and novice bartenders, also. Bartending the Easy Way-Online For those who are serious about becoming a professional bartender, this course could be completed in 1-2 weeks. All aspects of the business are  more...

Bartending to the Max-Online ...ly become a professional. She has been hired to train bar employees all over the Los Angeles area and also consults with bars and restaurants in many areas of the business. Her bartenders are successfully working at establishments all over the United States.Class materials Fee: $45 (optional), include a colored lesson manual for bartending and a colored lesson manual for management, (which may  more...

Business Ethics Conduct Policy Statements ...mmunicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require  more...

Employment Closure Training & Certification Program ...e completed either at one time or over several sessions. Employees leave companies on a daily basis, yet few people understand the scope and complexities involved with processing a termination. This course covers the numerous tasks and procedures that must be completed whenever an employee terminates, and includes details on pre- and post-termination responsibilities, the various labor and  more...

Introduction To HR Management Training & Certification Program Learn the basics of HR Management and earn a "Fundmentals of HR Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our HR Management Training & Certification Program provides details on the benefits side of working in the HR world. This course includes primers on the basic  more...

ISO 13485 Medical Devices General Employee Training ...d and restarted later. ISO 13485 Medical Devices General Employee Training ISO 13485:2003 is a quality management system for an organization making medical devices and related services that consistently meet customer (and regulatory) requirements applicable to medical devices and related services. This standard includes unique clauses for medical devices and excludes some of the requirements  more...

ISO 9001:2000 General Employee Training ...nnot be saved and restarted later. ISO 9001:2000 General Employee Training) ISO 9000 has become an international reference for quality management requirements in business-to-business dealings, and can be applied to any organization regardless of: Size Industry/Product/Market Whether its manufactures a product or provides a service Whether it is a business, a public administration, or a  more...

Listening Skills for the Workplace ...curricula even though it is a basic skill required of all employees in the workplace. (U.S. Dept. of Labor, What Work Requires of Schools (1991) Ineffective listening throughout organizational structures results in low morale, high absenteeism and turnover, low productivity, lack of upward communication, and ineffective horizontal communication. (Brownell, 1994) Employee listening ability has a  more...

Principles of Home Inspection: 100 Hour Professional Development Certificate ...dian Association of Home and Property Inspectors Canadian Employee Relocation Council Heating, Refrigeration and Air Conditioning Institute of Canada International Association of Electrical Inspectors National Association of Home Inspectors Ontario Association of Home Inspectors Ontario Building Envelope Council Ontario Plumbing Inspectors Association Professional Engineers of Ontario Greater  more...

Productivity Management & Leadership Success Training Program ...e provides a proactive method of addressing issues of low employee morale, high turnover, and poor productivity/quality. This course evaluates the pros and cons of older and outdated methods of Productivity Management and proposes a new eclectic method with 3 years of proven research efficacy to back it up. The benefits of learning this new method of personnel motivation will improve  more...

Professional Bar Management ...to handle difficult situations with unhappy customers and employees, the duties of each employee, and key factors which are vital to a successful business. Professional Bar Management Managing a bar or restaurant can be an overwhelming experience. The physical, emotional and mental demands are extreme. This class will teach you simple ways to handle difficult situations with unhappy customers  more...

Record Management & Retention Policy Use ...e of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an expense record. Record Management A  more...

Recruiting & Hiring Training & Certification Program Learn the basics of recruiting and hiring, as well as earn a "Fundamentals Of Recruiting & Hiring" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Recruiting & Hiring Training & Certification Program provides details on the steps necessary to legally and effectively recruit and  more...

Technical Communication Industry Certificate - Mastery Level Start earning your TCIC Certificate today! This comprehensive program allows you to work at your own pace, take online quizzes to test what you are learning and to submit assignments for instructor review. You will focus on performing audience analyses, determining the purpose and structure for technical documents, utilizing visual and document design, and managing complex documentation projects.  more...

Trade Secrets & Their Protection ...s. In most cases, it is an act or omission of a company`s employees that leads to a loss, theft or misappropriation of trade secrets. More and more companies are taking steps to prevent the loss or misappropriation of their confidential business information. One of the best ways to do this is through employee education ? communicating the risks and setting out procedures to address them. A  more...

Whistleblowing When How and Why The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget, and fraudulent claims may total $50 billion this year. One major source of fraud is the submission of false claims for government funds, such as Medicare and Medicaid. Whistleblowing The federal government spends half a trillion dollars annually on medical care - one-quarter of its budget,  more...

Build Your Own BIZ - Employee Handbook ...employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular business  more...

Build Your Own BIZ - How to Fire ...Employee may be the most difficult function you have to perform. How to Fire will help you get through this difficult process. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course  more...

Build Your Own BIZ - How to Hire ...lp you make sound hiring decisions that help you maximize employee retention and return on investment. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular  more...

Time Management The bottom line in many organizations is productivity. If you find yourself overwhelmed, working too many hours, or running behind, you may have room to improve your approach to time management. This course will give you an overview of the top issues related to managing your time effectively at work. You will learn ways to streamline your daily work along with skills that can help you to get more  more...

Work-Life Balance ...istorical, societal, and workplace factors that can cause employees to have difficulty maintaining balance in their lives. In this course, you will learn concrete ways to identify areas of imbalance in your work/personal life as well as best practices techniques to achieve more balance in life. As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

Increase Productivity in 60 Minutes or Less The Increase Productivity in 60 Minutes or Less Library is a structured program focusing on three areas: Productivity with E-mail, Effective Time Management, and Efficient Meetings. This program works towards increasing productivity and efficiency throughout the workplace in just 60 minutes or less! As an extra added bonus, when you enroll you will be given up to one year access to this course.  more...

Customer Relations Organizations today are competing for consumers, so assuring that customers have a positive experience is a key aspect of any company ™s performance. This course highlights how customer relations relates to the bottom line, gives an overview of some common pitfalls in customer relations, and addresses concrete techniques to use with customers.As a extra added bonus, when you enroll you  more...

Working with Difficult People This course shows you how to identify and to manage a common issue at work - difficult people. You will learn about the people, situations, and interactions that can result in having a difficult time at work. The information presented in this course covers new ways to think about how to deal more effectively with difficult people and situations at work - by changing your thinking and trying some  more...

Certificate in Professional Technical Communication ...herst. Students may apply for tuition financing. Multiple employee and STC Member Discounts are available. See the full description for more details. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Certificate in Professional Technical Communication The Certificate in Professional Technical Communication is designed to help new and existing writers work within a  more...

Valuing Diversity in the Workplace ...along with specific skills to work effectively with other employees who have different backgrounds and training. As an extra added bonus, when you enroll you will be given up to one year access to this course. Use as a handy desktop reference anytime from anywhere. Valuing Diversity in the Workplace In today?s increasingly diverse workplace, recognizing and valuing diversity has never been  more...

Effective Communication in the Workplace This course gives an overview of verbal and nonverbal communication at work. You will learn about how communication works, how it can break down, and how you can improve the likelihood that you can be more effective in your interactions at work. A key aspect of this course is the use of interactive exercises that involve learning more about active listening and explaining yourself effectively at  more...

Communication and Leadership ...employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the  more...

Coaching Performance Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He's obviously upset and discouraged over his shaky start. If you were Barry's supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A  more...

Managing as Coach and Counselor ...man's reach should exceed his grasp." How do you motivate employees to go after "the ripest peach," or reach for the skill level that seems beyond their grasp? You do it by coaching. Coaching is what cultivates employee growth, not to mention employee loyalty. In Managing as Coach and Counselor, you'll learn to take people from adequacy to excellence. And as you build their self-esteem,  more...

A Primer for Ensuring Accountability ...r is a perspective that you must impart to each and every employee you supervise. There are many effective ways to get them to see this valuable viewpoint. And that's what you'll learn in this course. As a manager you are on the line when things go wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and  more...

What to Consider When Hiring ...options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular options. Defining a job in terms of competencies and then rating them provides the foundations for effective hiring, and this course will  more...

Assessing Performance Continuously ... a challenge, but for many organizations, the role of the employee is more flexible, and reporting arrangements are more remote. The modern manager has to plan to appraise employees he may rarely see. The second stage is changing the annual performance meeting into ongoing communication about performance between the manager and employee. The manager must review and monitor performance, and  more...

Performance Reviews ...ey are planned. Sometimes, a manager will have to tell an employee that his performance isn't good enough--despite all earlier efforts. This course gives sound practical advice about how to handle the appraisal of someone who is a consistently poor performer. Appraisees aren't always passive recipients of their manager's assessments, so this course prepares managers for the more difficult  more...

Doing Business with Independent Contractors ...employee" and an "independent contractor "? Many employers don't, and in some cases it has cost their companies millions of dollars in taxes, insurance, overtime, fines and penalties. That's why it's important to understand the standards for judging if a temporary, leased or outsourced worker is really an employee. This course will acquaint you with the law and give you the knowledge to manage  more...

Problem Performance Prevention ...ou want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of them is not the end of the story. Performance management is an on-going process and, to be effective at it, a manager  more...

Choosing the Best Applicant ...ifficult, and that applies particularly to choosing a new employee. This course will show you the most effective methods for evaluating and choosing the best applicants. It will show you how to analyze the information from the interview ? by working in a focused framework ? and how to compare candidates. You will examine and avoid the most common problems with decision making, and confirm and  more...

Insider Trading Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing  more...

Union Awareness ...7 and 2008. This change, as well as the recently proposed Employee Free Choice Act, has sparked a renewed focus on labor unions and their role in the modern workplace. As a supervisor or manager, it is important to have a basic understanding of workers' rights under the various U.S. labor laws, as well as to understand employers? rights and obligations with respect to union activity. This  more...

Export Controls ...ect matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green PA. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or  more...

Managing Sexual Harassment Problems Simulation ...fective, or more so, in particular situations. Individual employees will need to decide, on the basis of their own specific circumstances, how best to respond. Employees who are uncertain how to proceed in a particular situation should consider seeking help from a company human resources representative, an ombudsperson, an employee assistance program counselor, a friend, or another resource.  more...

Contracts in Commercial Transactions ..., whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications.  more...

Employment and Labor Law ... sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding employee safety and health protection,  more...

The Technical Professional as Internal Consultant ...ommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

Brand Management Integrated Marketing ... Simulation Overview: You are an employee of ''Happy Hill,'' an Icon-owned amusement park. In this simulation, you will meet with Susan Darnell, the newly appointed Director of Online Commerce, to brief her on the integrated branding strategy the company implemented three years ago. Happy Hill is preparing to expand into online commerce, and it is important that it fit  more...

Essentials of Business Law Employment Law ...ons that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for employers to deal with claims of discrimination as well as methods to prevent discriminatory actions from occurring. Learn To Identify agency  more...

Managing Business Risk Developing a Risk Management Plan ...been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic accident on a neighboring oil rig has brought renewed attention to risk factors and safety training needs. As a result, executives at Parmelle are considering hiring you for a new position  more...

Oracle 11i10 Project Foundation Fundamentals Part 3 ...o define a competence. Identify the steps to define an employee. Identify the steps to maintain project resources. Unit 2: Role Definitions Identify features of different entities involved in defining roles. Identify the steps to define a project role. Identify the steps to assign a project role to a team member. Identify the steps to use a project organization role.  more...

Business Code of Conduct Confidentiality Company Assests ...s examples of breaches of confidentiality. It also covers employee obligations and the consequences of confidentiality breaches. Learn To: Identify internal and external breaches of confidentiality. Identify consequences of breaching confidentiality. Identify measures for protecting confidential information. Audience: All employees within large to mid-size organizations who  more...

Employee Performance Series The Employee Performance Series includes the following courses: Employee Performance: Managing Difficult People Employee Performance: Providing Feedback Employee Performance: Resolving Conflict To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 1 ...s of the e-Business Suite security model. Create a new employee. Create a new user. Audience: The target audience for this course are Functional implementers. Deployment: Self-Study Language Options: US English Total Learning Time: 6 hours Objectives: Unit 1: Oracle 11i Architecture Identify principles that form the basis of  more...

International Business Essentials The Global Business Environment ... North America. Audience: Managers, supervisors, and employees who want to learn in detail about the global business environment and how that impacts his or her business activities and goals. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 to 4  more...

Oracle SQL for End Users--Part 1 ...e system development life cycle. Match components of the EMPLOYEE and DEPARTMENT entity relationship model with their description. Define structured query language (SQL). Match SQL statement types with their appropriate SQL commands. Identify the capabilities of the Oracle implementation of ORDBMS and RDBMS. Match database column values with their data types. Match the names of the three  more...

Oracle 11i Procure to Pay Part 3 ...ssign an approval group to document type. Run the Fill Employee Hierarchy process. Match various Purchasing Control Reports with their description. Identify setup options for purchasing security. Identify various implementation considerations for Purchasing security. Unit 4: Procure-to-Pay: Payables Overview (2 hours) Identify invoicing and payment tasks that you can  more...

Motivation Series The Motivation Series includes the following courses: Motivation: Fostering Employee Motivation Motivation: Motivating Through Rewards and Recognition Motivation: Empowering to Increase Motivation To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

mySAP com - Overview ...ining course (CBT) mySAP.com Overview aims to provide all employees of your company an introduction to SAP's answer to e-business, and the possibilities that mySAP.com offers. Trainees will be shown why mySAP.com was developed and the key components it contains. Furthermore, it shows how application hosting can be controlled throughout the system's entire life cycle, describes the different  more...

SAP R 3 v4 6 Shipping Employee ...ster Data in Shipping Processing. o Shipping Processing Employee. o Outbound Delivery. o Picking. o Packing. o Goods Issue. Audience The audience for this course are employees who need to learn how to use the R/3 System, especially in regards to shipping, Shipping Clerks, and other shipping employees, Members of project teams (organizational and conceptual phases). There are no  more...

SAP R 3 v4 6 Cost Center Accountant ...ll also show the main tasks that a cost center accounting employee has to fulfill on a daily or periodical basis. Learn To: o Getting started with SAP R/3 4.6. o Starting the System and logging on. o Access options. o Basis. o Organization and cost centers. o Integration in the R/3 system. o Master data. o Role-based cost center accounting. o Period based allocations. o  more...

SAP R 3 v4 6 SD Custromer Service Representative ...ally, this course describes the master data used by sales employees. Furthermore, the student will be introduced to the activities involved in the role of the sales employee in the R/3 System. Learn To: o Getting started with SAP R/3 4.6. o Starting the system and logging on. o Access options. o Basis. o Basics of sales and distribution. o Overview. o Master data in SD  more...

Business Travel Safety Domestic Travel ...lege graduate, and this will be his first trip as an Icon employee. As his manager, it is your responsibility to make sure that Walter is prepared for his trip and comfortable with the situation that he will be in. This is an informal discussion, and your role will be to answer Walter's questions and address his concerns. Unit 2: Safety During Transportation (0.5 - 1.5 hours)  more...

Stress Management Fundamentals for Managers ...u will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing workplace stress, you should be able to take appropriate action to reduce the effects of stress on an organizational level. Learn To: Understand the importance of  more...

Creativity Innovation Increasing Personal Creativity ...ve thinking. Audience This program is written for any employee in an organization who wants to learn how to stimulate his or her creativity. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Preparing To Be Creative (0.5 - 1 hour)  more...

Financial Statements Reading Analyzing an Annual Report ...a using the duPont equation. Audience Managers or employees interested in learning more about the importance of financial statements to daily business processes. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Reading  more...

Emotional Intelligence Applying Emotional Intell in the Workplace ...telligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting interviews. Learn To Identify reasons Emotional Intelligence is important in the workplace.  more...

Emotional Intelligence Emotional Intelligence for Executives ...ying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To Identify benefits of Emotional Intelligence.  more...

Communicating w Difficult People Working with Difficult Employees ...mmunicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Communicating w Difficult People Handling Difficult Co-Workers ... required to share the responsibility for supervising the employees, but you feel that she doesn't hold up her end of the partnership. When you meet to solve problems or work on joint projects, she hesitates to contribute her ideas or opinions and ultimately you must take charge of the decision making. In this simulation, you must seek to understand how her personality contributes to the  more...

Business Etiquette Office Protocol .... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Call Center Mgt Measuring Quality Performance ...a rostered staff factor. Gain employee approval for a new scheduling decision. Identify reports that call center managers should use. Apply guidelines for communicating to executives. Audience The target audience for this series is all center managers who want to find ways to help their inbound call centers  more...

Call Center Mgt Managing Motivating Your Staff ...The program also gives the student a process for managing employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and guidelines for evaluating employee performance and establishing monitoring programs. By applying the information in this program, the student will be able to reduce turnover, motivate  more...

Sexual Harassment What Employees Should Know ...Employees Should Know offers the student an overview of what sexual harassment is and how it affects organizations. The program details how to recognize harassing behaviors and what factors should be considered when determining whether behavior rises to the level of sexual harassment. In addition, the program teaches the learner actions to prevent or stop sexual harassment. Learn To  more...

Sexual Harassment Preventing Sexual Harassment Claims ...ding establishing managerial responsibility and gathering employee feedback. Learn To Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify the actions organizations can take to protect themselves from  more...

Interviewing Skills Laws Governing the Interview Process ...process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms associated with each law and learn how to function within the parameters of the law. Learn To:  more...

Workplace Aggression Defusing Aggressive Situations ...ll learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To Name the personnel  more...

Workplace Aggression Taking a Proactive Approach ...te workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To Follow three steps that enable them to take a proactive approach. Include three elements when creating a workplace aggression policy. Fulfill three responsibilities as a member of an emergency response  more...

Recruiting Retention Keeping Your Good Employees ...Employees offers the student an overview of organizational facets that affect employee retention. The program explains the process for leading employees through orientation. The program also covers steps for conducting feedback sessions and coaching. Learn To Identify organizational facets that affect employee retention. Sequence the  more...

Exit Interviewing Skills Preparing for an Exit Interview ...and Software Division has been experiencing an increasing employee turnover rate. It is now up to 17 percent, and upper management has created a task force to find a way to lower that rate. As the Human Resources Director, you were assigned to the task force along with Jessica Stone and Terry Jones. Your goal in this meeting is to convince Terry of the usefulness of exit interviews. You must  more...

Exit Interviewing Skills The Termination Process ... Termination Process covers how to monitor and guide your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting,  more...

Human Resource Law Management s Role ...dition, this program provides ways employers can minimize employee complaints, and methods employers can use to handle, document, and seek legal counsel for claims. Learn To Match employment laws with the ways each impacts the workplace. Identify provisions of FMLA. Identify wage and hour laws  more...

Human Resource Law Americans With Disabilities Act ... law, and the complications involved in determining which employees qualify for ADA protection. In addition, this program provides defenses to discrimination claims, an explanation of reasonable accommodation and undue hardship, and ways for employers avoid or minimize the incidence of employee claims. Learn To Identify the four terms of ADA  more...

Human Resource Law Equal Employment Opportunity Law ...s employer defenses to discrimination claims, grounds for employee cases, and the Equal Employment Opportunity Commission (EEOC) complaint procedure. This program also explains the mediation process, outcomes to EEOC findings, court-ordered remedies, and guidelines to prevent discrimination claims. Learn To Identify the three basic requirements for EEOC  more...

Human Resource Law Family Medical Leave Act ...nister FMLA leave. You will learn which events qualify an employee for FMLA leave and the actions employers should avoid taking when protecting an employee's rights to FMLA leave. In addition, you will learn job restoration rules, how the FMLA is enforced, and how organizations can comply with the law's provisions. Learn To Select criteria for employee  more...

Human Resource Law Fair Labor Standards Act ...luding which employers must comply with the law and which employees could be exempt from FLSA provisions. You will also learn the employee rights protected by FLSA, how the FLSA is enforced, and how employers can prevent employee claims. Learn To Identify which employers are covered by FLSA. Identify employee classes that could be  more...

Human Resource Law Understanding Privacy Rights ...ng Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your organization's liability. Learn  more...

360-Degree Feedback Experiencing 360-Degree Feedback ... the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information provided in 360-degree feedback, guidelines for communicating disagreement about the feedback, and steps for developing an improvement plan. Learn To Identify the types of information that should be covered in 360-degree feedback.  more...

360-Degree Feedback Implementing a 360-Degree Program ...rs of 360-degree feedback should include. Audience HR employees, managers, and senior managers who want to learn how to implement a 360-degree feedback program. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1:Creating a  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ...rs how to enhance the use of 360-degree feedback, address employee performance, and support employee development. It also covers how to reinforce organizational goals in 360-degree feedback and when to provide coaching, mentoring, and leadership development to employees. Learn To Identify the guidelines for ensuring that a 360-degree feedback program meets its  more...

Decision Making Problem Solving Decision Making Fundamentals ...ariety of situations. Address employee groupthink. Identify the best choice from various options. Achieve group consensus about important decisions. Audience This course is for managers and employees who want to improve their decision making skills. Deployment Options e-Learning Accreditation  more...

Leadership Development Motivation ...Motivation, you will develop the skills needed to enhance employee and team motivation. Throughout the simulations, you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference  more...

Succession Planning Setting Up a Succession Planning Program ...s. Identify ways of retaining employees that are difficult to replace. Sequence the steps for preparing individual development plans. Recognize steps in identifying key requirements for the future. Identify approaches to determine future work requirements for key roles. Audience  more...

Women in Leadership Developing a Leadership Path ...on in San Francisco. She has asked to meet with you as an Employee Assistance Program representative because she is experiencing a conflict between the demands of her personal and professional lives. As a result, she feels frustrated and overwhelmed and believes that she is not fulfilling her personal and professional duties adequately. As an EAP counselor with a special interest in women's  more...

Delegation Understanding Delegation ... Identify guidelines for tracking employees a a skill development. Simulation Overview: In the simulation at the end of this unit, you will meet with Anna Strzelecki, Marketing Manager at Icon International, and Ronald Spear, Marketing Assistant. You are the Brand Manager in Icon's Marketing department, but there have been a number of  more...

Delegation Monitoring Evaluating Results ... Identify guidelines for determining employee needs. List the key components of effective coaching. Identify the characteristics of effective coaches. List reasons why delegators often lack trust in delegates. Simulation Overview: In the simulation at the end of this unit, you  more...

Employee Performance Managing Difficult People ...Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...

Employee Performance Providing Feedback ...Employee Performance: Providing Feedback helps managers and employees develop the skills needed to give constructive feedback-both praise and criticism-to subordinates or peers. They learn the role feedback plays in improving performance and when and how to deliver feedback so that it can be 'heard' by the recipient. Learn To Use proven processes for giving  more...

Employee Performance Resolving Conflict ...nd tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict. Explore  more...

Essentials of Management Succeeding as a New Manager ...ition, students learn how to maintain control and enhance employee productivity. Learn To Understand the importance of your attitude when managing others. Conduct a successful first meeting with employees. Follow five guidelines for earning respect from your employees. Respond  more...

Essentials of Management Creating a Positive Workplace ... To Understand why positive employees help an organization succeed. Meet the needs of employees in order to motivate them to behave positively. Effectively address specific negative attitude types. Use the ADDRESS acronym for dealing with any negative attitude type.  more...

Conducting Meetings Effective Meeting Communication ...hers' nonverbal communications. Audience Managers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Correcting Performance Problems Identifying Performance Problems ...ntify causes of performance problems, and how to approach employees who have performance problems. In addition, you will learn guidelines to follow when you meet with employees who have performance problems. Learn To Approach an employee with whom you need to address an attendance problem. Determine the severity of an attendance  more...

Correcting Performance Problems Addressing Performance Problems ...a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to employee reactions such as denial, excuses, and shifting blame. Learn To  more...

Correcting Performance Problems Disciplining Employees ...Employees, you will learn guidelines for conducting an effective disciplinary meeting and how to determine whether you have sufficient cause and evidence to discipline an employee. You will also learn how to prepare for disciplinary action and how to determine whether you need a witness present for a disciplinary meeting. In addition, you will learn the proper way to document and use  more...

Managing Performance Establishing a Peformance Plan ...e and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance planning meeting using the nine-step process. Develop effective performance goals. Given a four-step process, provide positive feedback. Given a  more...

Total Quality Management Implementation and Tools ... Simulation Overview: You are an employee at Icon International, a large toy manufacturer that has been experiencing a significant loss in sales over the last year. A recent study by the Marketing department has shown that cheap imports are flooding the market. To combat this, you have decided to focus on the quality of your products and to market their superiority. You  more...

Managing Performance The Performance Appraisal Process ...ance Appraisal Process, you will learn how to appraise an employee's performance, how to conduct an appraisal discussion, and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting  more...

Managing Performance Overcoming Performance Appraisal Challenges ...cation. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal challenge. Learn To Given a six-step process, conduct a status meeting with an employee. Practice  more...

Managing the Expert Developing a Successful Environment ... Follow the appropriate management strategy with an employee. Identify the guidelines for preventing resistance to change. Follow the guidelines for preventing resistance to change. Simulation Overview: In this simulation, you will meet with Barbara Banman, a Results Coach with ELANEX Life  more...

Coaching Building Relationships ... learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To  more...

Coaching Applying the Coaching Process ...oach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance. Learn To Apply the COACH acronym when coaching an employee. Set  more...

Coaching Communicating with Employees ...Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting an employee.  more...

Business Ethics Organizational Ethics In Business Ethics: Organizational Ethics, you will learn about functional area ethics and organizational ethical principles, as well as steps for developing a code of ethics and executing an internal ethical audit. You will also learn the four categories of corporate social responsibility and steps you can follow when social responsibilities clash. Learn To  more...

Negotiating The Negotiation Process ...ur available resources. You believe that with three extra employees and an operating budget increase of $100,000 you can double your product's effectiveness. Although Maggie recognizes your need, she is trying to limit budget increases. She's willing to allow you one new employee and an operating budget increase of $50,000. In this meeting, you should follow the steps for conducting a  more...

Managing Generations in the Workplace Recruitment Retention ... Identify guidelines to successfully orient a Builder employee. Identify guidelines for interviewing candidates from the Boomer generation. Identify guidelines to successfully orient a Generation X employee. Identify guidelines for interviewing candidates from the e-Generation.  more...

Managing Change Overcoming Change Obstacles ... Encourage creativity in your employees. Develop commitment to change in your employees. Identify the reasons why change teams are needed in times of change. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options e-Learning Accreditation  more...

Managing High Performers Creating a Retention Strategy ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Managing High Performers Defining Finding High Performers ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1:  more...

Managing High Performers Implementing Recognition Programs ...nyone in middle/ senior management, or anyone involved in employee management. Typical job titles might include: HR Manager, Team Leader, Executive Manager, Project Manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Training  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...th non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with press releases, press conferences, and media interviews. Learn To To identify guidelines for  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships ...n Barnes, Drew Canfield, and Mildred Parcells. You are an employee of Icon Bottling Company, one of the largest manufacturers of non-alcoholic beverages in the world. As the Project Manager, you've been asked to lead the creation of a new installment called Tour in a Bottle, which would replicate the manufacturing process for visitors in a condensed form, with the equipment being contained in a  more...

Team Conflict Overcoming Conflict with Communication ...hosen to be part of a team that will evaluate the current employee recognition program. A recent employee survey revealed a great deal of dissatisfaction with the current recognition program, which consists of a yearly awards program. Marcus feels this plan is outdated and wants to implement a new program. John is opposed to implementing a new program and feels the best option would be to  more...

Essentials of Business Law Contract Law ...upervisor in your department who sounds upset. One of her employees has left the San Francisco office of Icon and started his own software development company in southern California and she wants to meet with you to discuss her options. The employee argues that the contract restrains his trade, which makes the contract invalid. John Cunningham will also sit in on the meeting. During the  more...

Organizational Learning Transferring Knowledge within an Org ...ll also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology. Follow  more...

SAP R 3 4 6 Curriculum ...g courses: SAP R/3 4.6 Purchaser SAP R/3 4.6 Shipping Employee SAP R/3 4.6 AR Accountant SAP R/3 4.6 AP Accountant SAP R/3 4.6 Financial Accountant SAP R/3 4.6 Cost Centre Accountant SAP R/3 4.6 SD Customer Service Representative Customer Relationship Management SAP R/3 Business Warehouse Configuration Overview Business Information Warehouse Config II SAP Strategic Enterprise  more...

Managing High Performers Series The Managing High Performers Series includes the following courses: Managing High Performers: Creating a Retention Strategy Managing High Performers: Defining and Finding High Performers Managing High Performers: Implementing Recognition Programs To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Operations Management Fundamentals of Operations Management ...some basics of operations management. As a relatively new employee in Operations, you need to demonstrate your knowledge of the different types of operations and the components that go into operations management. Roger will present a series of situations for you to evaluate, and through his questions and your answers, you will solidify your understanding of Icon a a s operations. Unit  more...

Managing Performance Series The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Achieving Success Without Authority Focusing on Results ...ions necessary to stay focused on achieving results. Each employee within an organization must maintain focus on achieving results and the importance it has to the organization. Employees must understand that even without authority they still have influence to the success of company goals. Employees must harvest their influence and use it appropriately to their advantage. Learn To  more...

E-Business Part 6 Working with Employees ...lishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for an effective employee  more...

Business Etiquette Communicating in Today s Workplace .... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Business Etiquette Business Functions Travel ... Audience The target audience for this series is any employee in an organization who wishes to understand business etiquette in the work environment, outside of the office while attending business functions, and during business travel. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Advanced Business Comm Guidelines for Effective Comm ...ne your message. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Advanced Business Comm Business Writing for Results ...l presentations. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Advanced Business Comm Enhancing the Comm Message ...media interview. Audience This course is aimed at any employee who wishes to attain a higher professional level of communication skills such as management personnel who must continue to perfect their communication skills and students of MBA standard who wish to improve their business communication skills for professional and employability reasons. Deployment Options e-Learning  more...

Managerial Leadership Leading Through Change ...ng them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of  more...

Managerial Leadership Motivating Employees ...Employees offers the student an overview of the various roles leaders have in organizations, as well as how leaders can help employees discover and learn their roles in organizations. This program includes guidelines for helping employees align their goals with those of the organization, for evaluating employees' performance, and for motivating employees. In addition, this program covers  more...

Frontline Leadership Preparing to Lead ...information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To List the steps  more...

Frontline Leadership Knowledge in the Workplace ...ge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types of communication technology. Learn To Follow the process  more...