Instructor Led Employees Training

ISO 14001 ...System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice. Following receipt of gap analysis report the customer may decide to follow up on all action items themselves, or  more...

Iso 9001-2008 ...System). STM auditor will review documentation, interview employees, etc. to assess if ISO principles are understood and put in practice. A formal report will be submitted within 2 business days to assist management alignment of the organizationa ™s procedures and practice. Following receipt of gap analysis report the customer may decide to follow up on all action items themselves, or  more...

HAZWOPER 40 Hour Training, Instructor Led Training in Denver, CO ... or groundwater remediation personnel, remediation crews, employees involved with the removal or handling of underground tanks, construction workers on sites where hazardous wastes are known or expected to exist and have the potential to be encountered and HAZMAT Emergency Response teams. HAZWOPER topics include: - Introduction to OSHA & Training Requirements for Hazardous Waste  more...

Trenching and Excavation Safety, Denver, CO ...ements 4. Trench Safety Training 5. Protection of Employees 6. Competent Person Responsibilities and Requirements 7. Excavation Safety Inspections 8. Soil Classification 9. Support Systems 10. Shield Systems 11. Excavation Hazard Recognition and Assessment The Trenching and Excavation Safety seminar is Instructor Led and takes place over approximately 4  more...

OSHA 30 Hour Training for General Industry - Denver, CO ... found under 29 CFR 1910. This training will provide your employees with the knowledge and tools for recognizing and mitigating the hazards most commonly found in your facility or job-site operations. The 30 Hour training is a four day Instructor-led OSHA Outreach course held in Denver, Colorado. All students successfully completing the OSHA 30 Hr training will receive a US Department of Labor  more...

DOT HAZMAT Shipping - Denver, CO ...specified in 49 CFR 172 700 Subpart H, which specify that employees must be trained at least once every three years. Each student will be supplied with a student manual and a copy of the US DOT Hazardous Materials Regulations (HMR). HAZMAT Plans & Programs offers the DOT Shipping course on a bi-monthly basis. The HAZMAT Shipping course is Instructor-led and held in our training facility located  more...

OSHA 30 Hour Training for Construction, Denver, CO ...n Standards, 29 CFR 1926. This training will provide your employees the knowledge and tools for recognizing and mitigating hazards most commonly found on a construction site. All participants in the 30 Hr training will receive a copy of OSHA's Standards, 29 CFR 1926, for Construction. The OSHA 30 Hour Outreach training is a four day Instructor-led course held monthly in Denver, Colorado. All  more...

Presentation Skills for Speaking to Groups ...employees speak in public or give presentations this training is ideal for your business. Our programs can be tailored to your business, your clients and your business needs. Whatever level of experience, the skills in this training are designed to help employees: Develop tailored materials to meet the audience's needs Develop a mission statement, theme, and outline Use verbal tools to  more...

Selling for Results - Skills and Strategies - Customized Sales Training We have over 20 years experience supporting businesses that want to: Develop a Sales Culture Enhance their Sales Process Improve the Skills of their Salespeople Develop Strong Sales Managers Deepen Existing Customer Relationships through Cross Selling and Up Selling Meet Growth Goals by Acquisition of New Customers Our comprehensive solutions include consulting with management  more...

A Supervisor Quick Start Workshop Topics include (1) The New Role of the Supervisor, (2) Effective Coaching Techniques and (3) Delegating to Manage Time, Develop Employees and Motivate Staff. Effective supervision can reduce employee turnover, reduce business expenses, create customer satisfaction and improve team performance !  more...

Mastering the Art of Time Management In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

Mastering the Art of Time Management In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

Time Management Skills for Increase Productivity In this workshop you will learn time management skills which can increase your productivity and lower your stress. You will learn how to best use your time, identify causes of procrastination and reduce time wasters. This interactive workshop can help you manage your personal time and your professional time! For on site workshops, we offer a four hour module for all employees and an additional  more...

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Competency-Based Salary Structure Design ...Salary Structure is an unavoidable management activity as employees look forward to understand how their management views and implement the companya ™s compensation and benefits. Linking the Salary Structure to competencies and rewards makes the session even more sensitive to handle. Participants will learn about the elements of a competency-based salary administration program, salary  more...

Human Resource Management Human resouce management is a vital function in every company and this concise course spans its broad scope. Important concepts and their application will be discussed along with the relevant laws dealing with employment. Organizational development will also be tackled along with talent and career management of employees to maximize your manpower resource.  more...

Labor Laws for Managers Seminar The seminar aims to educate management on the basic aspects of labor law to be in compliance so as to avoid penalties and labor unrest. It will focus on the most common labor law related problems: working standards, subcontracting rules, rules on unions, termination of employment, and the goverment agencies concerned.  more...

Malaysian Industrial Relations and Employment Law Course ...ade Unions Department of Occupational Safety and Health Employees Social Security Organization ESSO Employees Provident Fund EPF Human Resource Development fund Industrial Courts Employment Legislations The Employment Act and Sabah and Sarawak Labour Ordinances The Employees Provident Fund Act The Employeea ™s Social Security Acts The Occupational and Safety Health Act The  more...

Human Resource Management HRM in the Oil and Gas Industry ...ion place on the recruitment, selection and management of employees. - Demonstrate their ability to lead a recruitment and Selection team. - Be able to manage recruitment and selection within a a Resourcing contexta ™. *Oil and Gas Conceptual and Contextual Exploration: - 3-D Seismic - 4-D Seismic - Abstract of title - Acidizing a well - AFE (Authorization For Expenditure)  more...

Human Resource Management HRM Selected HRM Modules from HRM A Practitioners Approach ...ion place on the recruitment, selection and management of employees. - Demonstrate their ability to lead a recruitment and Selection team. - Be able to manage recruitment and selection within a a Resourcing contexta ™. A. 4. Motivating Workers: Intrinsic and Extrinsic Rewards (Introduction Only) By the conclusion of the specific learning & development activities,  more...

UK Employement Law ...nal - List the statutory information requirement for new employees and their timescale - Draw on employment tribunal, employment appeals tribunal and High Court cases in their explanation of a Frustration of Contracta ™ - Use case laws to formulate a a Standing Plana ™ which will highlight areas in the employment contract where the issue of frustration of contract can be  more...

Personnel and Occupational Testing ... norms - Indicate the value of test to applicants and or employees - Verbalise the value of test to organisations - a Make a casea ™ for diagnostic employment interviewing - Explain why personnel testing is immense value to organisational improvement and workera ™s continuous professional development - Establish the characteristics of a good test - Indicate the steps that can  more...

Personnel and Occupational Test Questionnaire Design and Results Analysis ...age Score - Distinguish Between Management, Supervision, Employees (Operators) And Human Resources Tests - Design Management Tests - Design Supervision Tests, With A High Degree Of Competence - Design Employee (Operators Test) With At Least 50% Proficiency - Demonstrate An Acceptable Competence Level In The Design Of Human Relations Tests - State The Types Of Standardised Tests That  more...

Employee Resourcing and Worker Motivation ...ion place on the recruitment, selection and management of employees. - Demonstrate their ability to lead a recruitment and Selection team. - Be able to manage recruitment and selection within a a resourcing contexta ™. - Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness - Distinguish between the different sets  more...

Employee Resourcing Recruitment and Selection ...ion place on the recruitment, selection and management of employees. - Demonstrate their ability to lead a recruitment and Selection team. - Be able to manage recruitment and selection within a a resourcing contexta ™. Seminar Contents & Concepts: - Staff turnover and negative and positive impact on the organisation - Levels of Individual Commitment of potential and new recruits -  more...

MSc Human Resource Training and Development Management ...ion place on the recruitment, selection and management of employees. - Be able to manage recruitment and selection within a a Resourcing contexta ™. A. 1. 7 Dynamics of Organisational Change Management By the conclusion of the specific learning & development activities, delegates will be able to: - Demonstrate their awareness of the inevitability of organisational change.  more...

Human ResourceManagement a Practitioners Approach ...ion place on the recruitment, selection and management of employees. - Demonstrate their ability to lead a recruitment and Selection team. - Be able to manage recruitment and selection within a a Resourcing contexta ™. MODULE 15.: Trainer Training - Be conversant with the theories of learning and memory crucial to the development and implementation of training programmes. - Be  more...

COMPETENCY MANAGEMENT SYSTEMS IN OIL GAS 27 29 February 2012 Kuala Lumpur Malaysia ...nt System (CMS), correctly developed and applied provides employees and organisations with the tools to demonstrate competence and contributes to career development of the individual and the business as a whole. The 3 day Competence Management a The Way Forward course focuses on Competence Management Systems (CMS) which are typically in use within the Oil and Gas Industry, their structure  more...

Corporate Outdoor Teambuilding Training & Events Organization ...rt in this Corporate Team Development Solutions. Getting employees to work together is an essential part of doing business in today's competitive markets. Our programs improve communication and the competitive atmosphere helps keep everyone performing at his or her highest level, while promoting interpersonal relationships. To facilitate your navigation, we have summarized for you Our 9  more...

Guiding, Directing and Motivating Others This 2-day course is geared toward managers and supervisors. Participants will learn about employee expectations; understand and apply various ways to work with people on the job; how to deal with employees fairly; and, how to guide and direct others. Participants will learn how to change behaviors to create a people-oriented environment.  more...

Current Issues in Payroll Management ...f federal and state laws governing proper compensation of employees. Benefits for You - Learn essential rules for dealing with deductions from pay - Find out what compensable working time really is - Determine which employees may legally be classified as exempt from overtime pay requirements of federal and Utah wage and hour law - Know how to respond to wage and hour claims and to DOL  more...

Fair Labor Standards Act ...deral and state laws. Benefits for You - Determine which employees are exempt from federal and state wage and hour law - Find out what compensable working time really is - Learn how policies and practices can avoid or minimize claims, lawsuits and class actions - Stay up-to-date on new laws and critical legal developments This seminar is designed for human resource managers, payroll managers,  more...

Employment Law Update ... - Keep off the DOL's radar by correctly classifying your employees - Get a roadmap to develop and implement policies and practices - Social media is changing the way we communicate - understand the issues this creates in the workplace - Rise to the challenge of handling today's most pressing workplace issues, including harassment claims This seminar is designed for human resource managers,  more...

Social Security Basics and Advanced Planning Strategies Benefits strong Help your clients get the most out of their Social Security benefits! /strong Social Security has been the American workers' greatest investment but with the predictions of collapse and potential for changes, Social Security planning has never been more complicated. Learn about eligibility requirements, the exact procedure for the determination of benefits and a discussion of  more...

Administering the Family and Medical Leave Act Under the Current Regulations ...employees under FMLA regulations. /strong In today's economic climate, attendance and productivity are key to a company's survival. Take the first step toward protecting your bottom line and minimizing your liability - attend this seminar and get practical tips on how to update your policies to comply with FMLA regulations. Don't let your company take compliance risks during this historically  more...

Unemployment Insurance 101: Assessing and Responding to Claims for U.I. Benefits Benefits strong Unemployment insurance disputes can be complex and involve many different factors. /strong When you are faced with a claim how well you rise to the challenge can significantly impact your payroll costs. Attend this seminar and learn how to achieve prompt and cost-efficient resolutions to your employee benefit claims. You will get expert advice on how to evaluate different  more...

Covenants Not to Compete ...ypically pleaded in disputes between employers and former employees. Whether you're new to the field or very experienced, this seminar is for you. Don't wait - register today to make sure you stay on the cutting-edge of your field. Benefits for You - Find out how to successfully litigate a breach of noncompete claim - Equip yourself to handle trade secrets issues - Hear an informative  more...

Employee vs. Independent Contractor ...employees and independent contractors - and prevent costly mistakes. /strong Attend this enlightening seminar and stay abreast of the latest issues relating to independent contractors. Our seasoned professionals will provide practical answers to your most pressing questions about distinguishing between employee and independent contractor. You will get an inside look at how to respond to  more...

Employee Discharge and Documentation Benefits strong When can flawed documentation be worse than none at all? /strong The stakes are high. Valuable management time can be compromised. Lawsuits are on the rise. Whether supervising one employee or dozens, handling discharge and documentation issues is often a manager's worst nightmare. What's more, courts and juries are providing a jolting wake-up call for those who fail to meet the  more...

Best Practices in ADA, FMLA and Workers' Compensation ...ever-changing maze of laws increasing your obligations to employees who cannot, will not or should not work. Join us for this seminar and find out exactly what you need to know about recent ADA and FMLA updates - and how they interact with New Jersey workers' compensation laws. The constantly evolving laws governing leave and disability discrimination allow no room for error or miscalculation.  more...

Train the Trainers ...igh performers. The pending retirements of many baby boom employees in the next ten years has necessitated the importance of retaining organizational memory and knowledge management through succession-planning programs. At the same time, a newer generation of workers has been educated and trained differently, thereby requiring training opportunities that are customized to match learning-style  more...

Time Off: State and Federal Laws on Employee Leave, Vacations and Holidays ...ns and other cutting-edge leave issues. /strong Do your employees ever need to show up for work? Sometimes it may seem like the answer is no. Laws regarding leave and time off benefits are among the most perplexing aspects of dealing with employees in today's workplace due to the various complex and confusing laws involved. The constantly evolving laws governing time off allow no room for  more...

Practical and Legal Issues of Employee Wellness Programs Benefits strong Ensure nothing gets overlooked - get on the road to success in employee wellness programs. /strong With health benefit costs on the rise, many employers are using targeted, coordinated wellness programs as a last line of defense to their burgeoning health insurance budgets. When designing and implementing such programs, most employers don't think about the ADA, HIPAA, EEOC, DOL,  more...

OSHA's Recordkeeping Rules ...e education and training requirements that are needed for employees. Listen to faculty give their unique perspectives on these issues, with an eye toward providing you with useful information and practical advice on OSHA matters. Register today and get the information you need to manage the complex area of occupational safety and health. Benefits for You - Properly identify and record  more...

Form 990 ...by the IRS, Congress, the media, competitors, disgruntled employees and others. Attend this seminar and make sure you're presenting your filings correctly. You will get a review of the underlying tax exemption principles involved, learn the procedural details and walk through how various items are reported on Form 990. Our experts will explain what the answers mean in light of the tax  more...

Employee vs. Independent Contractor: Making the Distinction ...employees and independent contractors - and prevent costly mistakes. /strong Attend this enlightening seminar and stay abreast of the latest issues relating to independent contractors. Our seasoned professionals will provide practical answers to your most pressing questions about the Illinois' Employee Classification Act. You'll get an inside look at how to respond to confusing issues  more...

Overtime and the Salaried Employee: A Disaster Waiting to Happen ...iscover that you haven't been paying overtime to eligible employees? If employees sue you, how far back into the past can they go to seek payment? Limitation periods for overtime are complex. Attend this seminar and gain a better understanding of the potential liability of unpaid overtime claims. You'll also learn about voluntary compliance - do you pay only on a go-forward basis, or do you  more...

Managing Absenteeism ...llenges that come your way, including tips on terminating employees for absenteeism. Don't miss this opportunity to learn from experienced professionals how to navigate the complex and changing issues surrounding absenteeism management. Benefits for You - Find out why it's important to address absenteeism correctly and immediately - before it's too late - Avoid the hotbed of legal issues  more...

Return-to-Work Issues in Workers' Compensation .... It's crucial for you to understand your obligations and employees' rights. Attend this seminar and learn the essentials of the statutory schemes relating to disabilities and absences from work. You'll learn practical strategies for handling various legal and rehabilitative issues involved with injured or absent employees. Register today to make sure you stay on the cutting edge of your field.  more...

Building Team Success ...ly interactive program uses experiential learning to help employees at all levels remove old personal barriers and uncover and develop previously hidden strengths. Using the principles of R. E. S. P. E. C. T., team members will discover how becoming more proficient at Responsiveness, Empathy, Service, Perspectives, Self Esteem, Courage and Truth-telling will transform the way they interact.  more...

Situational Frontline Leadership ...onsibility in developing their direct reports; Diagnose employees development needs and then adapt their leadership style to meet those needs; Partner by creating a side-by-side relationship where both parties are mutually influential; Understand how effective leadership can provide high levels of performance and employee satisfaction; Transfer newly learned skills to partner with their  more...

Effective Management Strategies for Supervisors: What You Don't Know Can Hurt You ...mportance of having an employment agreement in place with employees, as well as the keys to retaining valuable employees. You'll also gain insight on how to avoid legal troubles regarding human rights in the workplace. Unfortunately, employment relationships do not always work out; sometimes the best outcome for both sides is to part ways. Learn from a legal perspective how to best address  more...

Health Insurance Boot Camp ...s want to provide a benefit package that will help retain employees, and yet they have to wrestle with the increasing costs of overhead and creating enough of a profit margin to stay in business. Attend this seminar and we'll bring you up to speed on these issues and ensure you're headed in the right direction. You'll learn practical strategies that will help you control your costs and protect  more...

Workplace Privacy and Human Rights Discover how to navigate the minefields of workplace privacy and human rights with ease. Attend this enlightening seminar and stay abreast of the latest trends on how privacy and human rights laws apply in the workplace. Our seasoned professionals will provide practical answers to your most pressing questions about employee monitoring, including email and Internet surveillance. You'll get an  more...

Payroll Management ...te the minefield of laws governing proper compensation of employees. Penalties on even small errors can be extremely costly for your business ... reduce your company's risk by signing up for this seminar today! Benefits for You - Use effective recordkeeping to protect your company and your employees - Discover essential skills for dealing with wage deductions - Calculate overtime  more...

How To Write A Response-Producing Sales Letter ...paying Ernest for the rights to use it with his company s employees and customers.) Program includes - 1. Attention-grabbing Thank-You Letter. 2. The feel good Ask For The Referral Letter. 3. The no buyer s remorse After The Sale Follow-Up Letter. 4. (2) No special reason Customer Appreciation Letters. 5. The buck stops here President s Welcome Letter. 6. The get valuable  more...

Advanced Issues in Payroll: Problem Solving and Beyond Advanced Payroll Issues - Are you tangled in a web of confusing payroll and leave laws? In today s competitive environment, the ability to effectively, economically and lawfully manage your company s payroll and leaves is paramount. You must stay current on the latest rules and regulations such as the FLSA and compensable working time to keep labor costs down and consistent with legal  more...

Technology in the Workplace ...nies against egregious electronic abuses by outsiders and employees has become one of the human resources professionals job responsibilities. Don t drown in a sea of new technology and gadgets join us for this up-to-date seminar and learn how to deal with state and federal laws, electronic document issues and personal technology use by employees. This seminar will red-flag potential problem  more...

A Practical Approach to Developing a Wellness Program ...lness Program - Wellness is a proven strategy for keeping employees healthy and controlling health costs. You will learn practical tips on how to develop a successful wellness program for your employees from one of the most experienced wellness professionals in the country. You will find out how you can develop your program so that employees participate and adopt healthy behaviors. This  more...

Creating and Maintaining a Domestic Partner Benefits Policy: New Laws and Recent Trends ...mployers offer benefits to the domestic partners of their employees. However, employers frequently struggle with various legal and administrative questions such as what benefits to offer, what type proof of domestic partnership should be requested, how to tax the benefits and if they are required to or prohibited from offering certain benefits. This teleconference will help you administer your  more...

Performance Evaluations of Employees Is your performance management driving business results? Even with a recession, the talent war rages on. Good people who embody your culture and give you their discretionary effort are hard to find and often hard to keep. Join us for this must-attend seminar and get surefire techniques for overcoming challenges surrounding performance monitoring and coaching. Solve your toughest problems  more...

Motivating Employees to be Their Best Leadership Development ...c. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence and openness. The  more...

Managing Remote Teams ...g others can be difficult. But remotely managing teams of employees can seem almost impossible. This course addresses the special considerations of managing geographically dispersed teams, including establishing expectations for completing work and meeting deadlines, maintaining regular contact, legal and safety issues for employees working out of the office, and tips for long-distance coaching  more...

Managing Generation Y In this course, students will learn about the different generations that are currently in the workplace and examine the differences in their world views. Students will gain an understanding of how Generation Y employees perceive their work environment, the reasons behind these perceptions, and effective ways to interact, work with, and motivate Generation Y employees. You can get a complete list  more...

Leading Through Changeleadership development Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace  more...

Interviewing and Hiring ...employees is one of the most critical tasks in any organization. The basis of effective interviewing is asking the right questions. Leta ™s face it. If you ask candidates hypothetical questions you will get hypothetical answers. In this program you will learn the art of interviewing systematically so that you are getting the information that is most critical for job performance. Identify  more...

Appraising Performance Appraising Performance provides an overview of the basics of conducting performance appraisals. It provides guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Sexual Harassment Awareness for Employees You work for a local company in a non-management position. You're familiar with the term sexual harassment, but you want to ensure that you possess the latest information regarding sexual harassment awareness and prevention. In this course, you will obtain that knowledge. You can get a complete list of other Business Skills classes at  more...

Motivating your Employees This course will assist you in understanding and implementing strategies that will help to motivate your work force. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Performance Management Performance management is a style of management designed to improve the performance levels of employees by creating and implementing performance management plans and through coaching and feedback. You can get a complete list of other Business Skills classes at http://www.wintrac.com/courses/business.asp  more...

Security Fundamentals (Security) Security is one of the key issues facing governmental, business and academic organizations today. The combined threats from hacking, international cyber terrorism and lax security pose a real risk to business and government alike. This one-day course will help employees at all levels of an organization to understand the importance of data security, recognize security risks and the measures taken  more...

How to Manage Generation X Employees (leadership development) Examine Generation X; who are they, what makes them that way, and the challenges and benefits they have brought to the forefront of today's workplace. Learn proven strategies on how to get along with others at work who have a different view of and approach to work-life. Techniques on managing and motivating Generation X-ers are included. You can get a complete list of other Leadership  more...

How to Conduct Internal Investigations Discrimination, harassment, theft, substance abuse, sabotage and misconduct are a few reasons why employers conduct internal investigations. Depending on the nature of the event, sometimes a simple investigation is all that is needed. At other times, a formal investigation is required. In any event, how the investigation is handled can make the difference between a fair outcome and a lawsuit. This  more...

Giving and Receiving Feedback (leadership development) ...th the best way to deliver constructive feedback to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize  more...

Employee Initiative How to Make It Happen (leadership development) ...employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees and identify and overcome  more...

Change Management for Employees Everyone who works in the business world today is faced with constant changes and is expected to adapt. In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.  more...

Change Management for Managers With constantly shifting global economies and technological developments, businesses are constantly changing to exploit opportunities. Companies no longer have the luxury of remaining the same. Therefore, managers must constantly prepare for and implement change, guiding their employees through periods of transition. You can get a complete list of other Business Skills classes at  more...

Interviewing Skills for Managers ... that to be successful, a company needs to build teams of employees who are the top in their field, work well together, and are happy in the company. However, it is often difficult for managers to find and hire the best people. In this course, you will practice techniques that will empower you to do just thata to hire the best candidate every time through strategies that will improve your  more...

Financial Essentials ...ach other over the entire length of their employment. All employees, though, are working towards the same goala the financial success of the company. However, individuals cannot be expected to contribute to the financial success of the company unless they understand the principles upon which finance is based. In this course, you will explore the fundamentals of finance and discover how all  more...

Supervising in an Automated Environment ...ing with the face-to-face coaching and encouragement your employees need to do their best work. You will learn how to establish a regular schedule that combines both a open doora hours for your employees and colleagues and a closed doora hours for concentrating on your computer work. As a result, you will maintain visibility and relationships while ensuring the highest quality of your  more...

Motivating Employees to be Their Best ...c. These use a carrot or stick approach that tries to get employees to change their behavior based on external factors. This program is about helping managers and supervisors create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence and openness. The  more...

Managing Generation Y (New) In this course, students will learn about the different generations that are currently in the workplace and examine the differences in their world views. Students will gain an understanding of how Generation Y employees perceive their work environment, the reasons behind these perceptions, and effective ways to interact, work with, and motivate Generation Y employees. You can get a complete list  more...

Leading Through Change Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change wona ™t go away; it will only increase and you and the people around you need to learn to embrace  more...

How to Manage Generation X Employees Examine Generation X; who are they, what makes them that way, and the challenges and benefits they have brought to the forefront of today's workplace. Learn proven strategies on how to get along with others at work who have a different view of and approach to work-life. Techniques on managing and motivating Generation X-ers are included. You can get a complete list of other New Manager  more...

Delegating for Growth (leader) ...ethod to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list of other Leadership Development classes at  more...

Communication Skills for Technical Professionals ...employees have to be able to get their point across quickly or they won't be effective. To succeed in this type of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the  more...

Communication Skills for Emerging Leaders Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various  more...

Coaching Conversations ...employees with increased motivation and a greater dedication to organizational goals. This course teaches students the most effective ways to conduct coaching sessions and how to utilize coaching for career development, performance improvement, and training management. You can get a complete list of other Leadership Development classes at  more...

Managing Organizational Goals ... to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course, you will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager and create and manage action plans to  more...

IT Infrastructure Library (ITIL) Level 2 - Service Level Management(itil) ...employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a  more...

Managing IT Professionals Workshop Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment. You can get a complete list of other Professional Soft Skills  more...

Giving and Receiving Feedback ...th the best way to deliver constructive feedback to their employees or coworkers. Likewise, it can be very difficult to receive feedback on onea ™s performance without becoming defensive. This course will teach students how to utilize feedback to make themselves and their employees more productive, minimize conflicts and misunderstandings, and gain confidence in their ability to recognize  more...

First-Time Manager Being promoted is great news! However, it presents major challenges to people being recognized for their expertise and technical know-how. Management is a completely different skill set than any job leading up to the position of manager. Learn the necessary skills to thrive in this transition. This course covers effective delegation, coaching employees, strategic planning, developing trust, and  more...

Employee Initiative How to Make It Happen ...employeesa ™ work is incomplete and lacks professionalism. On the other hand, many employees complain that their managers dona ™t let them do interesting projects. The solution to both situations is accomplished by empowering employees and requiring accountability in return. In this program you will learn how to create a shared vision with your employees and identify and overcome  more...

Delegating for Growth ...ethod to increase productivity and build capability among employees. This program will help managers and supervisors select the right person for delegation, implement a process for effective delegation, recognize and overcome barriers to successful delegation, and identify the most appropriate tasks for delegation. You can get a complete list of other New Manager Development classes at  more...

Career Planning and Development ...has put a high priority on bright, talented, enthusiastic employees. However, these are the very employees who are frequently recruited away by headhunters and other organizations. So, how do you keep your best employees? By working with them to create a meaningful career development plana and following through on it. Career planning and development is geared for supervisors and managers who  more...

The Art of Successful Coaching ...hod of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance. You can get a complete  more...

Adapting Your Style As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and  more...

Security Fundamentals Security is one of the key issues facing governmental, business and academic organizations today. The combined threats from hacking, international cyber terrorism and lax security pose a real risk to business and government alike. This one-day course will help employees at all levels of an organization to understand the importance of data security, recognize security risks and the measures taken  more...

Preparing for HIPAA Compliance This course is designed to provide upper-level managers and privacy officials with the information about HIPAA required to make effective decisions, create implementation plans, and prepare business associates and employees for the changes that will come. This course is most effective for organizations that are just getting started. You can get a complete list of other HIPAA classes at  more...

HIPAA Awareness- Privacy and Confidentiality ...employees in the health care and related industries with a basic understanding of what HIPAA is and how it will impact the way they work. It meets the HIPAA regulation for general awareness training for all employees in the areas of privacy and confidentiality. Participants explore typical workplace activities and actions, assessing whether they are appropriate under the new HIPAA  more...

HIPAA Awareness- Security ...employees in the health care and related industries with the general data-security-related awareness training as mandated by HIPAA for all employees who electronically maintain or transmit health information. Participants explore typical workplace activities and actions, assessing whether they are appropriate under the new HIPAA guidelines. You can get a complete list of other HIPAA  more...

IT Infrastructure Library ITIL Level 2 - Service Level Management ...employees to participate in the success of their companies by aligning IT services with the current and future needs of the business and its customers, improving the quality of the IT services delivered, and reducing the long term costs of service provisions. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL, which includes a  more...