Instructor Led Employees Training in United Arab Emirates
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From Meirc Training and Consulting
Advanced Employee Relations and Services
...l and ethical approach in dealing with personal issues of employees. Conduct reliable opinion surveys aimed at assessing organizational health. Provide tangible support to other HR functions in establishing and implementing a fair performance management culture. Implement a recognition system aimed at enhancing employee retention. List the main steps in dispute resolutions and use them
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Advanced Employee Relations and Services
Knowledge Management How to Create an Effective Learning Organization
Define learning organizations and list their various characteristics Identify the knowledge life-cycle and develop processes for knowledge management at each phase Define the role of employees in learning organizations and strategies for building a knowledge sharing culture List the barriers and corresponding strategies associated with creating an effective learning organization Evaluate the
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Key Managerial Skills for New Managers and Supervisors
Discover their role as new managers or supervisors. Apply different leadership styles to successfully lead and motivate their employees. Empower employees through delegation. Build and manage winning teams. Know the Dos and Don'ts of managing meetings. Manage self, time, and stress in a restless work environment. Apply new tools and techniques to improve decision-making and
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Simplification of Work Processes and Procedures
Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees in an organizational unit. Justify how the simplification of work procedures will increase individual and organizational
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Retail Management
Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
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Meirc Training Dubai: The Distance Manager, Managing Offsite Employees





Objectives:
By the end of the management training program, participants will be able to:
Enhance their cross cultural understanding and successfully manage in a virtual environment.
Build trust with team members.
Differentiate between virtual and remote teams and adapt their leadership skills.
Learn new technologies to support virtual teams.
Reinforce and upgrade their team leadership.
Build
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Evaluating and Rating Suppliers
...Employees, supervisors, and managers from the purchasing department or other departments who are directly or indirectly involved in the management of suppliers. This program is worth 15 NASBA CPE?s. Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved supplier list or ?bid list?.
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Retail Management
' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop
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Business Etiquette and Protocol
... is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent the
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Simplification of Work Processes and Procedures
...employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to
more...
Simplification of Work Processes and Procedures
...employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to
more...
Certified Administration and Office Management Professional
...ers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn
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Successful Skills for Office Managers
' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the
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Certified Administration and Office Management Professional
...ers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn
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Successful Skills for Office Managers
' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the
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Certified Administration and Office Management Professional
...ers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn
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The Customer Service Mindset
This program is designed for All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPE s.Analyze basic behavioral patterns of different customers personality profiles.Practice the skills for dealing with customers and handling their complaints.Understand the concept of service mindset and ways of
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Certified Fixed Assets Professional
... supervisors and coordinators, financial controllers, new employees handling fixed assets, internal auditors, maintenance assistants and managers, and operations managers. Prerequisites: None. This program is worth 25 NASBA CPE s.Learn up-to-date rules covering the managing and accounting for fixed assets.Gain knowledge of depreciation management techniques and how they affect their
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Professional Certificate in Selection Interviewing
...employees whose duties involve attracting, short listing and selecting candidates to fill vacancies. The program is also designed for professionals working in recruitment agencies and executive search firms. This program is worth 25 NASBA CPE s.Define the importance of interviewing as a method of selection.Learn the main types of selection interviews and when and how to use each.Design an
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Advanced Human Resources Management
... the organization. The program is also suitable for those employees who are targeted for development/promotion within the HR function. This program is worth 25 NASBA CPE s.Define human resources and its main functions.Define the link between business strategies and Human Resources.Learn the reasons behind employee turnover and the main tools and techniques for improving employee job
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Simplification of Work Processes & Procedures



Objectives:
By the end of the program, participants will be able to:
Analyze the basic concepts and steps in work simplification.
Practice the use of flow charts, office layout charts and work distribution charts.
Simplify complicated procedures as part of a number of case studies.
Analyze and distribute work allocated to employees in an organizational unit.
Justify how the simplification of
more...
From Publimaks International
Advanced Leadership & People Management - Dubai




This program offers opportunity for senior-level managers to acquire expert insights, explore leadership & people management concepts, and examine actionable strategies for building the kind of leadership and people manager to enable employees to deliver their optimum performance. This Advanced Leadership & People Management program also aims to provide participants with the ideas, frameworks, and
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From QPC Limited
ICMI Advance Agent Track - The Dynamic Contact Center
...at their work provides to customers, the organization and employees.
- Learning the key terms and acronyms that are part of the everyday language of the contact center.
- Identifying the key contact center measurements and how the agent has an impact on each.
- Measuring agent success in two key categories.
Beyond answering the phone, a new contact center agent may not always
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ICMI Management Track - Contact Center Coaching
...-step method for delivering specific, concise feedback to employees, so you will know what actions to take at each point of the coaching session.
Through role play, you will examine coaching challenges to fine-tune your ability to coach through difficult or sensitive situations. You will also discover and practice how to use praise and positive feedback to increase acceptance of coaching and
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ICMI Supervisor Track - Essential Principles of People Management
... setting, as well as manage conflicts within the team.
Employees who are most committed perform 20% better and are 87% less likely to leave the organization. In this course, youa ll discover the impact that agent engagement has on your organization. Youa ll construct your own multi-layered approach to managing retention by assessing agent engagement and devising strategies for
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ICMI Supervisor Track - Essential Skills and Knowledge
...ding of the core principles of supervising contact center employees in these critical new environments.
This one-day course is an intensive and effective training program guaranteed to give supervisors involved in resource planning, call center analysis, and performance reporting the tools necessary to contribute to workforce management, staffing and scheduling.
Supervisors will learn
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From SineWave Consultancy
TIME MANAGEMENT
Are you a virtual prisoner to an endless flow of e-mails, voice messages, meetings and documents that all demand your immediate attention? Are you frequently stressed out by the unrealistic expectations of others who think their issues are the really urgent ones? Does it seem that you are swimming against the tide of procrastination? If so, then it s time to fight back and take control of your
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