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From 123-CBT Computer Based Training
Communicating in Sales Teams
...the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance
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Communicating in Sales Teams
...the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance
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Cummunicating During Difficult Times
...y or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to
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...y or other pressures, hard decisions have to be made, and employees need to be on board with these decisions. Different levels of leadership bear specific responsibilities at such times. These responsibilities include communicating strategic vision, explaining the rationale for decisions made, and translating those decisions into day-to-day operational terms. Leaders need to communicate to
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From Online Training Directory
Copyright Law Basics & Workplace Activities
...he symbol the material may be protected by copyright law. Employees need to understand copyright basics for at least two reasons. First, to the extent a company produces copyrightable material, the employees must help the company protect its rights in all dealings with others. In addition, as occasional users of copyrighted material, employees need to understand that the unauthorized use of
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Copyright Law Basics & Workplace Activities
...he symbol the material may be protected by copyright law. Employees need to understand copyright basics for at least two reasons. First, to the extent a company produces copyrightable material, the employees must help the company protect its rights in all dealings with others. In addition, as occasional users of copyrighted material, employees need to understand that the unauthorized use of
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From 123-CBT Computer Based Training
Overcoming Internal Customer Service Problems
...nd break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage
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Overcoming Internal Customer Service Problems
...nd break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage
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Excellence in Service Building a Customer Service Team
...e the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training evaluation. Unit 3: Motivate Your Service Team
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...e the steps for determining whether your customer service employees need training. Sequence the steps for developing a training plan. Identify elements that should be included in a training program for new customer service employees. Identify guidelines that help reinforce your employees a a training. Identify the phases for training evaluation. Unit 3: Motivate Your Service Team
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Managerial Leadership Leading Through Change
...ng them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of
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...ng them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes, as well as guidelines for motivating employees through a change process and a process for solving problems encountered during change. In addition, this program discusses the phases of workplace grief and common sources of stress during times of
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Motivation Empowering to Increase Motivation
...nt. Select the three elements employees need to know to be empowered. Identify actions you should take when an employee makes a mistake. Successfully manage empowered employees. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase
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...nt. Select the three elements employees need to know to be empowered. Identify actions you should take when an employee makes a mistake. Successfully manage empowered employees. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase
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From Serebra Learning Corporation
ITIL The Service Desk and Incident Management
Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services
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Organizations that provide IT services to internal or external customers need to provide excellent services to increase the quality of, and the profits for, the organization. The IT infrastructure library (ITIL) can help organizations achieve these goals. At the same time, ITIL can help organizations to increase external and internal customer satisfaction. The delivery and support of IT services
more...
Overcoming Internal Customer Service Problems
...nd break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage
more...
...nd break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage
more...
Managerial Leadership: Leading Through Change
Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes as well as guidelines for motivating employees through a change process and a process for solving problems
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Managerial Leadership: Leading Through Change discusses the three phases of planned change and the importance of planning changes before implementing them. This program highlights the types of information employees need in order to understand the need for and accept organizational changes as well as guidelines for motivating employees through a change process and a process for solving problems
more...
From Construction Mastery Institute
Fall Protection
... Protection" Interactive eCourse provides the information employees need to work safely when they are "off the ground", and satisfies the major training requirements in the OSHA Standard on Fall Protection. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today.
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... Protection" Interactive eCourse provides the information employees need to work safely when they are "off the ground", and satisfies the major training requirements in the OSHA Standard on Fall Protection. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today.
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Driving Safety
...employees need to drive cars, vans and small trucks safely. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is easily understood and retained. The eCourse is also designed with
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...employees need to drive cars, vans and small trucks safely. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is easily understood and retained. The eCourse is also designed with
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Compressed Gas Cylinder
...ompressed Gas Cylinders" eCourse provides the information employees need to work safely when handling and using these materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is
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...ompressed Gas Cylinders" eCourse provides the information employees need to work safely when handling and using these materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is
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Electrical Safety
...employees need to work safely around low voltage electricity. The course also satisfies the OSHA training requirements under 29 CFR Part 1910. 331 for "non-qualified" employees. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided
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...employees need to work safely around low voltage electricity. The course also satisfies the OSHA training requirements under 29 CFR Part 1910. 331 for "non-qualified" employees. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided
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Spanish Compressed Gas Cylinder - Control de Cilindros de Gas Comprimido
...ompressed Gas Cylinders" eCourse provides the information employees need to work safely when handling and using these materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is
more...
...ompressed Gas Cylinders" eCourse provides the information employees need to work safely when handling and using these materials. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is
more...
Spanish Driving Safety - Practica de Seguridad
...employees need to drive cars, vans and small trucks safely. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is easily understood and retained. The eCourse is also designed with
more...
...employees need to drive cars, vans and small trucks safely. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided into a number of logical sections so information is easily understood and retained. The eCourse is also designed with
more...
Spanish Electrical Safety - Seguridad Electrica
...employees need to work safely around low voltage electricity. The course also satisfies the OSHA training requirements under 29 CFR Part 1910. 331 for "non-qualified" employees. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided
more...
...employees need to work safely around low voltage electricity. The course also satisfies the OSHA training requirements under 29 CFR Part 1910. 331 for "non-qualified" employees. Using a powerful combination of audio, full-motion video, text and colorful graphics, this eCourse provides the most cost-effective safety and regulatory compliance training available today. The eCourse is divided
more...
From Multi-media Access
Fall Protection
"Fall Protection" provides the information employees need to work safely when they are "off the ground", and satisfies the major training requirements in the OSHA Standard on Fall Protection. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is currently available in English, but other language tracks can be added.
more...
"Fall Protection" provides the information employees need to work safely when they are "off the ground", and satisfies the major training requirements in the OSHA Standard on Fall Protection. Delivery formats include CD-ROM, LAN, WAN, Intranet, Internet. The course can be customized to meet your site-specific needs. It is currently available in English, but other language tracks can be added.
more...
Laboratory Safety: Flammables and Explosives
...used in a laboratory. When working with these substances, employees need to know their characteristics, as well as how to prevent accidents and injuries when using them. This course discusses the nature of flammable and explosive materials, as well as hazards associated with their use. It also reviews the proper handling procedures and personal protective equipment that should be used when
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...used in a laboratory. When working with these substances, employees need to know their characteristics, as well as how to prevent accidents and injuries when using them. This course discusses the nature of flammable and explosive materials, as well as hazards associated with their use. It also reviews the proper handling procedures and personal protective equipment that should be used when
more...
