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Employment Training Seminars and Classes
From Serebra Learning Corporation
Talent Management Selecting Talent  This course will provide an overview of the talent management process, focusing on the three areas of attracting, developing, and retaining talented people in an organization. The course deals with the issue of talent management from the company?s, as well as the employee?s perspective. This course will emphasize on developing the individuals within a company. HR professionals and managers within more...
Preventing Problem Performance  ... the job requirements, and then using the first period of employment to test out the effectiveness of the worker. For established workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers more...
Recruiting for the 21st Century The Market  ... beginning of a new century and a new millennium, and the employment market is hot, hot, hot. Employee attitudes have shifted from "I'm sure glad I have a job" to " What have you done for me lately?" Boomers, members of the sociological phenomenon that has defined our culture since 1946, are getting ready to retire, and fewer workers from succeeding generations are available to step in. But the more...
Employee Compensation HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare more...
Offers Contracts and Organizational Exit HRCI PHR  ...ve to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's ( HRCI) examinations cover a broad range of more...
Affirmative Action and the EEO HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity ( EEO) and affirmative action (AA). The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource more...
Offers Contracts and Exit from the Organization HRCI PHR  ...ve to deal with particularly sensitive subjects regarding employment. This course examines employment offers for prospective candidates, contract creation, and record-keeping requirements. In addition, the complex issues of organizational exit--including downsizing, severance, and termination--are explored. The Human Resource Certification Institute's ( HRCI) examinations cover a broad range of more...
Developing Employees HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will more...
Developing Human Resources HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas more...
Compensating Employees HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including the theories and applications associated with effective compensation. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare more...
Strategic Approaches to Workforce Planning and Employment HRCI SPHR  ...e right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This course prepares learners interested in the Human Resource Certification Institute ( HRCI) Senior Professional more...
Exit Interviewing Skills The Termination Process  ... your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the more...
Hiring Considerations  .... This course will give you a brief overview of the major employment legislation that affects recruitment. Then the course will explore the options that any manager has when faced with hiring a new employee. Hiring is an expensive process, so the course explores a cost-benefit analysis of the various hiring methods, examining in detail internal hiring and contingent workers as two particular more...
Effective Interviewing  ...employment interview is at the heart of the recruitment process for most organizations, and successful interviews don't just happen. They are the result of careful planning and preparation. Interviews are time consuming, and although you will not want to skimp on them, you have to use the available time as efficiently as possible. This course shows you how to screen and manage the interview more...
EEO and Affirmative Action HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including those affecting employee rights, such as equal employment opportunity ( EEO) and affirmative action (AA). The ( HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. HRCI is an affiliate of the Society for Human Resource more...
Managing Employment HRCI PHR  ...ification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The ( HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society for Human Resource Management and more...
Employee Relations HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The ( HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. The Professional in Human Resources ( PHR) certification shows that the holder has demonstrated mastery of the HR body of more...
Non-union Work Environments HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for helping to ensure that your company's employment practices are more...
Employee Benefit Programs HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including the work rules and practices that apply to employee benefit programs. As a human resources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain more...
Employee Development HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including the theories and applications of employee training and training program development. As a human resources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will more...
Human Resource Development HRCI PHR  ...xaminations cover a broad range of workforce planning and employment issues, including human resources development and performance management. As a human resources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas more...
E-mail and Internet Use  E-mail and Internet technologies are rapid communication and information tools that spell success for any person or business that knows how to take advantage of them. However, there are dangers in the use of this advanced technology. This course outlines the pitfalls involved in using e-mail and accessing the Internet through a company's network, and the policies that are often implemented to more...
Workplace E - Workplace Attitudes  This course presents the employee perspective on discrimination and harassment.You will learn which aspects of employment are influenced by an equal opportunities policy; how to recognize, respond to, and avoid discrimination and harassment; and the warning signs of and responses to violent behavior. All employees within an organization, whether new hires or as a refresher program for long-term more...
Workplace Manager Workplace Attitudes  This course describes your role, as a manager, in carrying out the company's legal responsibilities and policies relating to discrimination and harassment. All employees within an organization, whether new hires or as a refresher program for long-term employees. more...
Foreign Corrupt Practices Act  U.S. firms seeking to do business in foreign markets must be familiar with the Foreign Corrupt Practices Act ( FCPA). The act prohibits corrupt payments to foreign officials for the purpose of obtaining or keeping business. This course provides an overview of the FCPA. It illustrates how the act can impact your business and gives advice on the steps you can take to make sure that your business more...
Intellectual Property Overview  Management is often confronted with the responsibility of protecting a company's intellectual property rights, while still communicating the company's identity or ideas to internal and external customers. How does management perform this function effectively while keeping the law on its side? This course explains the basic types of intellectual property, the legal protections in place, and the more...
Doing Business with the Government  This course explains how to identify, win, and manage contracts with the largest consumer of goods and services in the world--the U.S. government. Each year the federal government awards contracts worth over $200 billion to businesses of all sizes and diversity. Of the 20 percent of contracts designated for small businesses, one quarter are aimed at women-owned businesses and another quarter for more...
Insider Trading  Illegal insider trading is harmful to the marketplace. The ethical arguments against insider trading draw attention to the disparity of information between the two parties to the transaction, the violation of property rights, and the undermining of investors' confidence in the market. This course will provide examples of illegal insider trading and list the main provisions under law governing more...
Independent Contractors and Temporary Employees  Many companies are hiring contract or temporary employees to meet their changing staffing needs. Before hiring an independent contractor or temporary employee--also referred to as a contingency worker--companies should be aware of the costs involved along with the relevant legal and taxation issues. It is important that both parties have a clear understanding of the terms of their agreement with more...
Union Awareness  According to the U.S. Department of Labor's Bureau of Labor Statistics, in 2004, 12.5 percent of wage and salary workers were union members--down from 12.9 percent in 2003. Why is membership declining? Perhaps the growing number of laws in place to protect workers prevents the necessity of unions, or perhaps the nature of the work itself has changed. Regardless of the decline, workers still have more...
Rightful Termination  ...learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of hiring and managing performance. Therefore, you will learn how to prevent this unpleasant task by interviewing more...
Documenting Discipline  Disciplinary action in the workplace is a delicate matter. A serious conflict between manager and worker can give rise to a lengthy grievance procedure, or, at worst, legal action. Detailed disciplinary documents are the best defense when a manager's actions are called into question. Without these documents there may be no record of a worker's repeated infractions or failure to satisfy job more...
Employee Sexual Harassment Awareness  Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually more...
Interviewing and Hiring Practices  In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to more...
Americans with Disabilities Act ADA  ...Act. The ADA of 1990 makes it unlawful to discriminate in employment against a qualified individual with a disability. The Act requires all private, state, or local government employers with 15 or more employees to make sure that people with disabilities have an equal opportunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, more...
Equal Employment Opportunity EEO  ... discrimination. In this course, you will learn the Equal Employment Opportunity laws that prohibit unfair discrimination in the workplace and how these laws apply to you. This course will educate you on how to avoid discrimination in the recruiting and hiring process, and what occurs when a discrimination charge has been filed. This SkillSoft product has been reviewed by the Employment more...
Family Medical Leave Act FMLA  Have you or a family member ever been seriously ill and needed to take medical leave? Did your employer give you the leave you deserved without it affecting your job? It is essential to understand the law of the Family and Medical Leave Act ( FMLA) in order to protect yourself from losing your job or benefits. FMLA is only relevant to U.S. based employers and their U.S. based employees. In this more...
Interviewing and Hiring Practices  This course is intended to teach learners how to exercise sound judgment in the hiring and interviewing process. Not many companies nowadays specify discriminatory characteristics either directly or openly in an advertisement, unless these are required by a bona fide occupational qualification. Your advertising medium, the questions you ask on forms, what you discuss in company publications, and more...
Antitrust--Talking with the Competition  Collaboration is an agreement to engage in some form of economic activity with another party. In modern markets, competitors may decide to collaborate for a number of reasons. These include funding innovation projects, sharing marketing or distribution costs, or implementing best practices in production or services. Collaborating with a competitor can help your company to cut costs and deliver a more...
Essentials of Business Law: Employment Law  ...Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships the duties of agents and principals and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues including actions that constitute wrongful discharge and a more...
From 123-CBT Computer Based Training
Essentials of Business Law Employment Law   ...Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a more...
Excellence in Service Building a Customer Service Team   ...omer service team. You will identify important aspects of employment laws that affect your search for quality service employees. You will also learn how to develop a training program that is suitable for your customer service team and that will meet your organization a a s needs. Learn To: Identify how to find quality employees and interview them while following employment laws. more...
Interviewing Skills Preparing for an Interview   ...on about candidates and the benefits and drawbacks of pre-employment testing.
Learn To:
Understand fundamental information about interviews, including special skills and types of interviews.
Be able to analyze aspects of your organization, such as jobs within it and the culture.
Create success factors and define the job and culture.
Understand how to plan interviews.
Audience: more...
Recruiting Retention Staffing Your Organization   ...s the importance of the job description as a tool for the employment process that can help determine how a company identifies candidates, decides on a job source, and advertises job openings. In addition, the program defines and outlines ways to comply with the many employment laws impacting the entire employment process. Learn To Use the five steps for creating more...
Exit Interviewing Skills The Termination Process   ... your employees' performance, as well as how to terminate employment lawfully. The program also covers how to explain performance standards to employees, how to document performance and misconduct issues, and how to improve employees' performance. In addition, it teaches how to discipline employee misconduct, prepare for a termination meeting, and conduct a termination meeting. And finally, the more...
Human Resource Law Management s Role   ... Learn To Match employment laws with the ways each impacts the workplace. Identify provisions of FMLA. Identify wage and hour laws affecting the workplace. Identify the details of safety, pension, and labor laws. Identify the steps to more...
Windows Server 2003 Managing a Server Env Part 1   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server a 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience more...
Essentials of Business Law Cyberlaw   ...g how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the more...
Mentoring Using a Mentor to Your Advantage   ... experience with a mentoring program at her last place of employment and is reluctant to take part in your program. As the Director of Mentoring for Excellence, you want to alleviate Janelle's concerns and emphasize the benefits of mentoring. Your goal in this discussion is to help Janelle identify her learning style and explain the steps she can take to become an assertive learner in her next more...
Windows Server 2003 Managing a Server Env Part 1   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server a 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience more...
Windows Server 2003 Managing a Server Env Part 2   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server a 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience more...
Windows Server 2003 Managing a Server Env Part 2   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server a 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience more...
Windows Server 2003 Managing a Server Env Part 3   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering more...
Windows Server 2003 Managing a Server Env Part 3   ...s intended for individuals who are employed as or seeking employment as a systems administrator or systems engineer. The Microsoft Certified Systems Administrator ( MCSA) on Windows Server 2003 credential is intended for IT professionals who work in the typically complex computing environment of medium to large companies. An MCSA candidate should have 6 to 12 months of experience administering more...
From Training Link Education S.E.A
Kitchen (Hygiene) Skills   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of more...
Kitchen (Stores) Skills   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Catering (Cook/Chill) Services   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Preparation for a Career in the Guest Services Industry   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Basic Skills for the Guest Services Industry   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Training Induction Skills for Guest Services Industries   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Guest Services Computer Skills   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Bedroom) Services   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
General Cleaning of Guest Accommodation   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Housekeeping) Services   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Laundry) Services   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Accommodation (Self-Catering) Services   Aim:
To develop the student s knowledge and understanding of selected skills in providing services to guests and clients.
Target Audience:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme more...
Certificate in Preparation for Airport & Airline Employment   Aim:
The objectives of the course are to:
Identify information which candidates should research in order to demonstrate a good understanding of the role of the air travel employers and their staff
Compose an application form and C.V. which presents information in a manner required by employers
Understand interview techniques which help candidates to express a positive attitude and present more...
Certificate In Catering Operations   Content: This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Food Service   Content:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Bar Service   Content:
This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most more...
Beverage Service   This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Functions Supervision   This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Front of House (Services)   This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Front of House (Administration)   This course is designed for people working in, or preparing to work in a wide variety of business sectors related to hotel, hospitality, leisure, tourism and care occupations. People not currently in work but seeking employment will also find the programme of value, as assessment is based on case study information that eliminates the need for current employment. The programme is most suitable for more...
Certificate in Business Skills   Aim:
The course is designed to provide essential business skills to enable smaller businesses to become more effective and efficient. By choosing any five tiles from the series candidates can set their own agenda according to their personal priorities.
Target Audience:
This programme is designed for people working in a wide variety of business sectors and sizes, together with voluntary sector more...
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