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Telephone Skills for Quality Customer Service
    Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and more...Appreciating Personality Differences
Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style more...Quicken 2000 Level 1
Mastery of the topics introduced in this course will enable students to utilize Quicken 2000a s automated personal financial planning features. The importance of securing files with passwords and backing up data is stressed. more...
From Serebra Learning Corporation
Project Team - Organising A Project
Project Team - Organising A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Organising A Project will enable you to define more...Project Team - Planning A Project
Project Team - Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Planning A Project will enable you to define and more...Project Team - Controlling A Project
Project Team - Controlling A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Controlling A Project will enable you to more...Customer Service : CARE for your Customers
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the more...Organisational Communication : Improving Safety
..., your responsibility is defined by law. This course will enable you to use your resources effectively and to establish and ensure safe working practices. You'll see how you can reduce losses, by actively preventing accidents, investigating them when they do occur and using the information to improve the safety system even further. It will explain all areas of a safety audit and why they are more...Problem Solving
Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic more...Managing Yourself
Learn how to manage yourself better One aspect of improving performance is to manage yourself better. This course presents a range of techniques for improving your performance at work - and they require no-one else but YOU to make them work. The techniques will enable you to: Take responsibility for your performance at work Develop your expertise in self management techniques and above all more...Personal Effectiveness - Teamworking: Defining Responsibilities in a Team
Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of development it is particularly important for everyone to gain a full more...Cisco Building Multilayer Switched Networks Part 5: Controlling Access
In this course, students learn how to configure network devices to participate in multicast groups. The configuration instructions include enhancing the Route Processor and enabling CGMP. This part of the instruction concludes with students learning about methods used to implement access layer, distribution layer, and core layer control policies in the campus network. more...Building Cisco Remote Access Networks - Part 3
This is the third course in a five-part series on Building Cisco Remote Access Networks 1.0 (BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the more...Oracle Applications Release 11i: FlexFields
...business requirements without programming. Key FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of FlexFields and their various uses, components, and benefits. In this course, the learner gains practical experience in defining more...Oracle Applications 11i Procure to Pay: Supplier Management and Payments
This is the second course in a two-part series. This course provides information on how to use the Oracle Application products that map to the Procurement to Pay process. The Oracle Application products offer learners an intuitive, Internet shopping interface that enable them to independently procure goods or services from both internal and external catalogs. Learners can also manage catalog and more...Supporting Microsoft Windows 95: Installation and Configuration
This is the first course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...Supporting Microsoft Windows 95: Managing Resources and Users
This is the second course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...Supporting Microsoft Windows 95: Networking
This is the third course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...Supporting Microsoft Windows 95: Tuning and Troubleshooting
This is the final course in a four part series for Systems Engineers who intend to install, configure, customize, optimize, maintain, and troubleshoot the Microsoft Windows 95 operating system. This series aims to enable the professionals to pass Microsoft exam 70-064, Implementing and Supporting Microsoft Windows 95. more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 1
This is the first course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 2
This is the second course in a four-part series intended for network support Professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, more...Supporting Microsoft Windows NT 4.0 Core Technologies - Part 3
This is the third course in a four-part series intended for network support professionals who will install, configure customize and support Microsoft Windows NT Server 4.0. The courses in this series prepare the foundation for supporting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, more...Implementing Directory Services in Microsoft Windows NT Server 4.0
This is the first course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain more...Microsoft Windows NT Server 4.0 Analysis and Optimization
This is the second course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 1
This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Microsoft Windows NT Server 4.0 Network Analysis and Optimization - Part 2
This is the fourth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Troubleshooting Microsoft Windows NT Server 4.0 in the Enterprise Environment
This is the fifth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 1
This is the sixth course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 2
This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 1
This is the first course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 2
This is the second course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 3
This is the third course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 - Part 4
This is the final course in a four part series for IT professionals who intend to set up, configure, use and support TCP/IP on Microsoft Windows NT 4.0. The series aims to enable the professionals to pass Microsoft exam 70-59, Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0. more...Microsoft Windows 2000 Network Infrastructure Administration Part 4: Security
This is the fourth course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to encrypt a file; add and remove a recovery agent; more...Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management
This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation more...Microsoft Exchange Server 5.5 Design and Implementation - Part 4
This is the fourth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Microsoft Exchange Server 5.5 Design and Implementation - Part 5
This is the fifth course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...Introduction to Netscape Servers
This is an overview course of the eight SuiteSpot servers. Beginning with an overview of Internet Services and deploying an Internet, this course will then cover each of the eight Netscape servers with an emphasis on functions. Some basic programming interfaces will be covered for each of the servers. more...Netscape Directory Server: LDAP Enable Applications
This course is part of a series on Netscape Servers. This course begins with an overview of Directory Server and Lightweight Directory Access Protocol (LDAP). Next, the functions, filters, attributes, and customization of the HTML Gateway is covered. Finally, students will learn about LDAP client development in Java. more...Java Servlets Part 1: Introduction, Life Cycle and JSP
This first course in the series introduces the Java Servlets API, which is part of Java 2 Enterprise Edition, and it describes how servlets enable easy and effective creation of server-side business solutions. It covers the features of J2EE, an introduction to the function of servlets and Web application development the basics of creating servlets, the servlet life cycle, and how JavaServer Pages more...Object-Oriented Analysis Design I
This course teaches students the basic object-oriented concepts, such as objects, classes, and their relationships. It also teaches the various OOAD methodologies, such as Booch and OMT. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...Configuring Testing and Verifying IPSec
To configure, test, and verify IPSec The primary target includes network designers, network administrators, network engineers, and system engineers. more...Configuring Cisco Easy VPN Remote
To recognize how to configure Easy VPN Remote for the VPN Client 4.x and remote access routers The primary target includes network designers, network administrators, network engineers, and system engineers. more...Remote Access Using Cisco Easy VPN
To configure remote access using a Cisco Easy VPN server The primary target includes network designers, network administrators, network engineers, and system engineers. more...Transferring and Transforming Data in SQL Server 2000
To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...Transferring and Transforming Data in SQL Server 2000
To enable students to extract and transform data in SQL Server 2000 Database administrators, application developers, system administrators, and students preparing for Microsoft certification in installing, configuring, and administering Microsoft SQL Server 2000 Enterprise Edition more...Relationship Management Building the Client Relationship
...n items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally, you will learn how to extend the client relationship by fulfilling client needs and turning client objections into opportunities. The target audience for this course is experienced sales professionals with a fundamental understanding of conducting a sales more...Working With Internal Customers
...rs. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one more...Building Dynamic Teams Thrive on Teamwork
This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals. more...Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This more...Evaluation and Review
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...Establishing a Relationship with Internal Clients
...is course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By understanding your clients, you will be able to adjust your approach to the project accordingly, and take an appropriate role within the team. You will also be in a better position to build an effective and successful team more...Call Center Telephone Sales
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...Project Management Fundamentals
The evolution of business strategies has increased the importance of management having a thorough understanding of the products they produce. More and more employees are getting promoted from within to become project managers as they fully understand what they are trying to produce and how best to meet the quality and quantity requirements set forth by upper management. Project management, as a more...Planning Project Procurement and Requesting Seller Responses
...You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. more...Successful Lifelong Learning
...is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning needs and learn how to establish learning more...Business Professionalism Simulation
...y. The Business Professionalism Simulation is designed to enable participants to develop the skills necessary for increasing personal accountability and business professionalism. Over the course of the simulation, participants will practice personal development skills, encompassing the objectives of taking initiative, collaborating on goals, aligning priorities and goals, demonstrating a more...An Essential Guide to Giving Feedback
...r potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a more...Coping with Criticism and Feedback
...doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive. Anyone who is interested in improving their performance at work and more...Giving Feedback A Manager s Guide
...dback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to more...Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and more...Averting Problem Performance Simulation
...nicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: MGMT0161, MGMT0162, and MGMT0163. Managers, supervisors, project team more...Communicating with Power and Confidence
Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only more...Administrative Functions
...n. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business travel arrangements, and organize conferences and meetings. It will also introduce you to more...Design and Analysis
...izations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six more...Collecting and Summarizing Data
...rt of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit. In this course, you will learn about collecting and summarizing data. You will more...Doing Business on the Internet
...years ago. However, while advancements in technology have enabled the development of new business models, the impact of these changes on issues related to the protection of personal and business information has been immense. Protecting personal information regarding customers, while still ensuring that detailed customer records are kept, is a difficulty faced by almost all companies that engage more...Design Concepts for Web Sites
To describe, explain, and equip students to use the basic techniques of web site design and development Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...Advanced HTML Design Elements
To describe, and equip students to use, advanced HTML elements such as complex tables, frames and framesets, metadata and the META tag, and style sheets Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...HTML 4 and Cascading Style Sheets
HTML and CSS WBT is designed to acquaint users with the features of HTML 4 and enable them to apply styles to Web pages. This course helps the users understand various page layout properties that can be applied to the Web pages using style sheets. End users who want to familiarize themselves with the features of HTML 4 and apply styles to Web pages. more...Working with Persistent Data in ColdFusion MX
To demonstrate how to use ColdFusion MX to maintain persistent data in web applications Existing ColdFusion 5 users wishing to gain experience in advanced ColdFusion MX development; web and enterprise application developers who have had an introduction to ColdFusion development and wish to learn advanced development techniques more...Data Retrieval and Manipulation in Macromedia ColdFusion MX
To introduce and demonstrate data retrieval and manipulation in ColdFusion MX Web professionals and developers that want to create dynamic web sites using ColdFusion more...Scripting with MS Visual InterDev 6 0
This course provides students an insight into the scripting skills necessary to utilize Visual InterDev 6.0 to create dynamic and enhanced Web application. In addition, it prepares students to take the Microsoft certification exam: Designing and Implementing Web Solutions with Microsoft Visual InterDev 6.0. This course is intended for Web Developers, Web Masters, Web Server Administrators, System more...Visual Basic 6 Introduction Part II
This course provides an introduction to the functionality and programming capabilities of Visual Basic 6.0. It builds on the concepts presented in the first course in this series, Visual Basic 6.0 Introduction Part I. In the first unit, you will learn how to create and use variables, procedures, and functions in program code. Data types, constants, and arrays are also covered, as well as how to more...Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II
This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the more...Visual Basic 6 0 ActiveX COM Part II
This course covers advanced topics related to ActiveX controls. It describes how to create your own ActiveX controls, discusses the dependency of ActiveX controls on their container applications and gives an overview of ambient properties and the User Control object. This course also introduces the ActiveX Control Interface wizard, which simplifies the creation and coding of a control and more...Web Application Tracing and Debugging in C
To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...Web Application Tracing and Debugging in VB NET
To explain the use of tracing and testing in .NET web applications, and to outline how to perform interactive debugging in Visual Studio .NET Web developers seeking to update their knowledge and skills when developing, testing, and debugging software applications in Visual Studio .NET or pursuing MCAD or MCSD .NET certification more...C 2005 Customized Programming
To enable compatibility between COM and C# 2005, use reflection to call classes and data types, and customize a C# 2005 application for graphics, text, globalization, and e-mail Employees, consultants, and students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...Visual Basic 2005 Customized Programming
To enable compatibility between COM and Visual Basic 2005, use reflection to call classes and data types, and customize a Visual Basic 2005 application for graphics, text, globalization, and e-mail Employees, Consultants, and Students that are preparing for the Technology Specialist: Microsoft .NET Framework 2.0 - Application Development Foundation Certification Exam (70-536) more...ADO NET Connections and Commands
To introduce ADO.NET and to describe how to make connections to databases and run stored procedures and SQL statements in a connected design C# programmers and candidates for the Microsoft MCSD and MCAD certification paths more...Advanced ADO NET Programming
To explain how to modify DataSet data, update data sources, read and write XML data sources, and interact with ADO.NET C# programmers and candidates for the Microsoft MCSD and MCAD certification paths more...Responding to Clients and Errors in ASP NET
To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET more...ANSI C Programming Introducing C
To familiarize students with the capabilities of the ANSI C language and to enable them to write useful C programs Programmers and software developers new to ANSI C more...GUI Programming with Swing
...ophisticated user interfaces using Swing. The course will enable students to acquire an understanding of the Swing container, action, and event classes. The course also describes basic Swing concepts and features in addition to its packages and class hierarchy. It provides sample programs and code snippets to enable better understanding of the concepts taught. The students will also get an more...Basic C Programming
This course covers the powerful C programming constructs; functions, symbolic constants, macros, and arrays. It describes the principles and processes of writing user-defined functions, the difference between user functions and C library functions, function headers and definitions, passing data among functions, and recursive functions. It also provides an understanding of life span or scope of more...Intermediate C Programming
This course addresses two major areas of C programming: pointers and input/output. The majority of C Language programs use pointers. This course teaches the techniques for working with pointers and functions and performing input /output functions. It covers retrieving input from the keyboard, the getch( ) function, the fundamentals of performing multiple character input, and using scanf( ) to read more...Project Management Fundamentals
...ou must use the latest project management techniques that enable you to control a project from start to finish and motivate project teams to deliver best results. For smooth project execution, it is important that the student understand the basic concepts related to a project, such as the different phases in project development and the factors affecting a project. All personnel involved in more...UNIX Files and Directories
This course describes the UNIX system of directories and files. It explains the structure of the UNIX hierarchical file system and how to access files and directories. It also presents the commands for copying, moving, removing, renaming, and backing up files in the directories, as well as the process for renaming, removing and backing up directories. Permission rights which are required for more...Windows 2000 - Managing and Securing Resources
To enable students to design suitable administrative structures for Active Directory, to design security for users and groups, and to explain the resource and data security requirements for Windows 2000 computers. Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system more...Oracle Application Server 10g General Management and Directives for the HTTP Server
To demonstrate how to perform general management of Oracle HTTP Server (OHS) DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g more...Oracle Application Server 10g mod_plsql CGI Scripts and Database Providers
To demonstrate how to configure mod_plsql, CGI-script execution, and database providers in OracleAS DBAs, developers, and other IT professionals planning to take Oracle Application Server 10g certification examinations; anyone interested in the technical aspects of Oracle Application Server 10g more...Windows 2000 - Communication and Remote Access Security
To enable students to design protocol-level security, to secure network services, to secure connections from remote users and remote offices, and to provide remote users with secure access to local resources Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system more...Windows 2000 - Internet and Extranet Security
To enable students to design inbound and outbound Internet security solutions and secure partner access to network and to provide an overview of PKI and enable students to design PKI security solutions Students preparing for Microsoft exam 70-220; personnel in medium to very large computing environments that use the Windows 2000 network operating system more...Securing Wireless and Remote Communications in Windows Server 2003
To outline the considerations and procedures for securing wireless and remote commmunications Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified more...Managing Certificates in Windows Server 2003
To outline the considerations and procedures for using certificates to secure a network Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Systems more...Networking Protocols and Services in Microsoft Windows XP
To explain how to configure networking utilities and IIS and how to manage the remote assistance and remote desktop utilities in Windows XP Professional Students preparing for the Microsoft Exam 70-270; Installing, configuring and administering Microsoft Windows XP Professional more...Win2000 Professional Installing on Multiple Computers
...ut Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for installing an RIS server and client more...Win2000 Professional Managing Hardware Devices
In this course you will learn to install, operate, and manage MCSE hardware devices. You will be introduced to the procedure for installing and configuring Plug and Play devices. You will learn to unplug hardware devices, sign device drivers digitally, and verify file signatures. You will find out how to monitor and configure DVD and CD-ROM devices and removable media, such as tape devices. You more...Win2000 Professional Enhanced Support for Hardware Devices
...ou will learn about hardware profiles and tools that will enable you to optimize the performance of hardware devices. Guidelines for troubleshooting problems related to different hardware devices are also covered in this course. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network more...Win2000 Professional Administering Users and Groups
...u will also learn to create and manage user profiles that enable you to maintain users' data. Finally, the course will teach you to resolve some of the problems related to user accounts and group policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT more...Win2000 Server Maintenance and Troubleshooting
...come acquainted with the procedures you need to follow to enable your system to respond to STOP Errors. Finally, the course describes the various STOP Error messages. It will teach you about the various tools you need to use to troubleshoot STOP Errors. Related Exam: Microsoft Exam #070-215: Implementing and Administering Microsoft Windows 2000. The course addresses the training needs of system more...Win2000 Server Implementing Interoperability
...ndows 2000 network, you can implement interoperability to enable users to share files and printers in a heterogeneous network environment. This course explains how to integrate Novell NetWare and Apple networks with a Windows 2000 network. The course discusses implementing interoperability with Novell NetWare and with Apple networks and familiarizes you with the protocols required to establish more...Microsoft SMS 2003 Using Remote Tools
To explain how to use Remote Tools Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...Exchange Server 2003 Core Component Management
To demonstrate how to manage public folders and connectivity Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...Administering and Configuring Internet Information Services 5 0
To discuss how to administer and configure Internet Information Services 5.0 Administrators who intend to install Internet Information Services 5.0 for the first time; experienced administrators who wish to upgrade or migrate to IIS 5.0; students or IT professionals who wish to gain a knowledge of IIS 5.0 more...Microsoft Windows Small Business Server 2003 Part 1
The Microsoft Windows Small Business Server 2003: Part 1 course covers concepts related to designing a networking solution. These include establishing your business needs and selecting the type of Internet connection, network type, network devices, hardware, and software. Further, the course covers components and features of Microsoft Windows Small Business Server (SBS) 2003 and the restrictions more...Access Configuration in ISA Server 2004
...enable access to Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who more...VPN and Exchange with ISA Server 2004
...enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange Server IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a more...Caching Configuration on an ISA Server 2004
To provide an overview of caching configuration in ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a need to more...Windows Server 2003 Terminal Services and System Recovery
To introduce the learner to Terminal Services management and system recovery procedures MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators more... | ||||||||||