Telephone Skills for Quality Customer Service Course description -- Telephones are an everyday part of business and often aid in your customersa first impression of your company. This course identifies telephone skills needed to be successful and more professional. It provides strategies to enable you to give your callers the quality service they deserve. You will learn tips for handling the telephone, ways to manage the discussions, and more...
Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style more...
Project Team - Organising A Project Project Team - Organising A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Organising A Project will enable you to define more...
Project Team - Planning A Project Project Team - Planning A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Planning A Project will enable you to define and more...
Project Team - Controlling A Project Project Team - Controlling A Project is a comprehensive course that teaches both the philosophy and the practical application of effective project management. The course is entirely self-contained, but it can also be used as a support tool for an existing in-house training course or as the basis for promoting a detailed in-house method. Project Team - Controlling A Project will enable you to more...
Customer Service : CARE for your Customers In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the more...
Organisational Communication : Improving Safety ..., your responsibility is defined by law. This course will enable you to use your resources effectively and to establish and ensure safe working practices. You'll see how you can reduce losses, by actively preventing accidents, investigating them when they do occur and using the information to improve the safety system even further. It will explain all areas of a safety audit and why they are more...
Problem Solving Learn how to solve problems effectively No matter what job you do, or how senior a position you hold, one thing is certain - you will regularly be confronted with problems that have to be solved. This course will enable you to use a combination of analytical and creative skills to solve problems using a simple step by step process that can be used in any problem situation. By using a systematic more...
Managing Yourself Learn how to manage yourself better One aspect of improving performance is to manage yourself better. This course presents a range of techniques for improving your performance at work - and they require no-one else but YOU to make them work. The techniques will enable you to: Take responsibility for your performance at work Develop your expertise in self management techniques and above all more...
Personal Effectiveness - Teamworking: Defining Responsibilities in a Team Where people are working together, two plus two can equal more than four. People can achieve more than they would on their own as part of a cohesive and effective team, capitalising on each other's skills, experience and strengths. But working together isn't always sweetness and light. Whether a team is in its early stages of development it is particularly important for everyone to gain a full more...
Object-Oriented Analysis Design I This course teaches students the basic object-oriented concepts, such as objects, classes, and their relationships. It also teaches the various OOAD methodologies, such as Booch and OMT. This course is intended for systems analysts, application developers/programmers, project managers, and software designers. more...
Relationship Management Building the Client Relationship ...n items to help you build trust with a client, which will enable you to become a coach and ultimately an advisor to your customer. Finally, you will learn how to extend the client relationship by fulfilling client needs and turning client objections into opportunities. The target audience for this course is experienced sales professionals with a fundamental understanding of conducting a sales more...
Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This more...
Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...
Establishing a Relationship with Internal Clients ...is course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By understanding your clients, you will be able to adjust your approach to the project accordingly, and take an appropriate role within the team. You will also be in a better position to build an effective and successful team more...
Call Center Telephone Sales How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time more...
Planning Project Procurement and Requesting Seller Responses ...You will also obtain the skills and knowledge required to enable you to: plan purchases and acquisitions, document contractual requirements, identify potential sellers, and get the relevant information, quotations, and proposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. more...
Successful Lifelong Learning ...is for you. Find out how lifelong learning strategies can enable you to develop your work skills and to manage your professional development. Don't wait until your supervisor initiates what you need to learn. It's time to take ownership of your learning needs based on your expectations and your own terms. In this course, you will identify your learning needs and learn how to establish learning more...
An Essential Guide to Giving Feedback ...dback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with more...
Coping with Criticism and Feedback We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with more...
Giving Feedback A Manager s Guide ...dback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to more...
Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only more...
Design and Analysis ...izations pinpoint areas for improvement. This course will enable you to choose between process methods, determine the most effective process, and take into account all of the necessary factors by designing and analyzing full factorial experiments, fractional factorial experiments, and experiments for special cases, such as Plackett-Burman, Box-Behnken, and Central Composite Design (CCD). Six more...
Collecting and Summarizing Data ...rt of establishing baselines is collecting data that will enable you to learn the current status of performance and processes, monitor improvement efforts, and evaluate success at the conclusion of those efforts. Data puts teeth into process improvement and provides solid evidence that your efforts are bearing fruit. In this course, you will learn about collecting and summarizing data. You will more...
Project Management Fundamentals ...ou must use the latest project management techniques that enable you to control a project from start to finish and motivate project teams to deliver best results. For smooth project execution, it is important that the student understand the basic concepts related to a project, such as the different phases in project development and the factors affecting a project. All personnel involved in more...
Win2000 Professional Installing on Multiple Computers ...ut Windows 2000 Professional's powerful features that enable you to install the operating system on multiple computers simultaneously. You will become acquainted with the concept of answer files and distribution folders, as well as with the procedure for creating an answer file and distribution folder. You will also learn about the system requirements for installing an RIS server and client more...
Win2000 Professional Enhanced Support for Hardware Devices ...ou will learn about hardware profiles and tools that will enable you to optimize the performance of hardware devices. Guidelines for troubleshooting problems related to different hardware devices are also covered in this course. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network more...
Win2000 Professional Administering Users and Groups ...u will also learn to create and manage user profiles that enable you to maintain users' data. Finally, the course will teach you to resolve some of the problems related to user accounts and group policies. Related Exam: Microsoft Exam #070-210: Implementing and Administering Microsoft Windows 2000 The course addresses the training needs of system administrators, network designers, and IT more...
Microsoft Windows Small Business Server 2003 Part 1 The Microsoft Windows Small Business Server 2003: Part 1 course covers concepts related to designing a networking solution. These include establishing your business needs and selecting the type of Internet connection, network type, network devices, hardware, and software. Further, the course covers components and features of Microsoft Windows Small Business Server (SBS) 2003 and the restrictions more...
Cisco BSCI 3 0 Configuring Advanced Elements of OSPF ...enable you to describe OSPF network link maintenance, interarea and external route summarization, implementation and verification of OSPF parameters, and OSPF network authorization Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are more...
Cisco BSCI 3 0 The IS-IS Protocol ...enable you to describe the benefits of IS-IS as a routing protocol, how IS-IS operates, and how it is implemented in large, enterprise networks Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing more...
Cisco BSCI 3 0 Manipulating Routing Updates ...enable you to describe the processes of manipulating routing updates using multiple IP routing protocols, configuring and verifying route distribution, controlling routing update traffic, and implementing and configuring DHCP, one of Cisco's advanced IOS features Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; more...
Cisco BSCI 3 0 Implementing Multicast ...enable you to describe the processes of Multicast implementation and verification, the IGMPv2 and IGMPv3 protocols, and Multicast routing protocols Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing more...
Cisco BSCI 3 0 Implementing IPv6 To enable you to describe the IPv6 features and functions that satisfy the requirements of IPv6 addressing Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments more...
Cisco BSCI 3 0 BGP for Enterprise ISP Connectivity To enable you to describe BGP concepts and terminology, and the processes of BGP implementation for enterprise ISP connectivity Candidates for Cisco CCNP, CCDP, CCIP, and Cisco CCIE Routing and Switching and CCIE Communications and Services certifications; network administrators, technicians, and senior network support staff who are responsible for implementing and managing network environments more...
Analyzing Data in Excel 2007 ...enable you to explore large amounts of data and to make educated business decisions based on that data. With PivotTable reports you can interactively summarize data, making it easier to analyze and present the results. PivotChart reports provide a graphical view of PivotTable report data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data more...
Oracle 8i PL/SQL - Intro to RDBMS and SQL *Plus The course aims to familiarize you with the basic concepts of database design. The course also provides a brief overview of relational database model since the Oracle database is based on this model. The course familiarizes you with the use of SQL and SQL *PLUS commands. The course will enable you to construct queries using SELECT statement with clauses such as WHERE ORDER BY and DISTINCT. You more...
Lotus Domino R5 Development Part 8 Application Architecture ...ability features of Domino R5. Identify the methods that enable you to split an application in multiple databases. Identify the tools that can be used for integrating Domino with heterogeneous applications. Identify the functions of Domino Global Workbench (DGW). Sequence the steps involved in the process of internationalization of an application by using DGW. Identify the issues that can more...
Oracle Form Builder R6 Controlling the User Interface Programmatically ...e different methods of invoking forms with the tasks they enable you to perform. Write the code to invoke a form in a modeless fashion by using built-ins. Write the code to perform a query at forms startup by using triggers. Match the built-ins for navigating forms with their descriptions. Identify the features of transaction processing for Opened Forms. Write the code to invoke a form in more...
Oracle Form Builder Handling Multiple Object Relationships ...the various methods of invoking forms with the tasks they enable you to perform. Create a form parameter by using the Object Navigator. Match the built-ins used for manipulating parameter lists with their functionality. Write the code to pass data between forms by using the form parameters. Write the code to close a form by using the CLOSE_FORM built-in. Write the code to close a form by more...
Oracle Workflow 11i10 Business Event System Subscriptions ...tify features of business events.
Identify options that enable you to define and maintain business events.
Identify features of business event groups.
Audience:
The target audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL.
Deployment:
Self-Study
Accreditation
CEU credits: 0.40 CEUs
Language more...
Oracle Workflow 11i10 Configuring Oracle Workflow Components ...s for setting up Oracle Workflow.
Identify options that enable you to set up global workflow preferences.
Identify key concepts related to setting up an Oracle Workflow directory service.
Identify features of service components.
Identify options that enable you to configure agent listeners.
Identify features of notification mailers.
Audience:
The target audience is functional more...
Oracle Workflow 11i10 Managing Customizing Workflow Processes ...ument attribute for an item type.
Identify options that enable you to include PL/SQL documents in messages.
Identify features of forced synchronous processes.
Identify restrictions for defining forced synchronous processes.
Identify features of selector/callback functions.
Match various parameters of the standard API that are used to define a selector/callback function with their more...
Oracle Workflow 11i10 Communications Function Activities ... system registration. Finally, it covers the options that enable you to send events to an agent.
Learn To:
Identify features of systems.
Identify features of agents.
Identify options that enable you to define and maintain agents.
Define a function activity.
Identify features of external function activities.
Identify options for branching on a function activity result. more...
Oracle 11i10 System Admin DBA Activities In this course, learners will be introduced to different tasks and duties a DBA and a system administrator perform to administer Oracle Applications. The tasks and duties discussed in this course are Application DBA duties, folder administration, custom program addition, help customization, and document sequencing.
Learn To:
Identify the steps for assigning resource consumer groups. more...
Windows 2000 Professional User Fundamentals ... uses.
Match the menu names with the functions that they enable you to perform.
Match the items on the toolbar with their functions.
Customize the View pane.
Identify the features of My Documents folder.
Identify the features of My Computer folder.
Unit 4: Organizing Files and Folders
Duration: 1 Hour(s)
Identify the characteristics of files and folders used in Windows 2000. more...
PowerPoint 2000 Proficient User ...Match the menu titles on the menu bar with the tasks they enable you to perform. Match the PowerPoint toolbars with the tasks that they enable you to perform. Navigate between the different views by using the view buttons. Access help on a topic by using the Office Assistant. Customize the Office Assistant. Create a customized toolbar. Set custom options. Unit 2: Creating a more...
Oracle Database 10g Administration Workshop I Part 1 ...es of Database Control.
Identify features of tools that enable you to interact with an Oracle database using SQL.
Identify features of SQL*Plus and iSQL* Plus.
Identify the uses of SQL statements.
Identify features of a PL/SQL block.
Identify features of APIs.
Identify features of Database Control. x
Identify features of Database Control.
Identify database management tasks that more...
Self Development Increasing Your Assertiveness ... the benefits of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour) Identify the sources of self-esteem. Explain the effects of self-talk on self-esteem. Understand the effects of self-fulfilling prophecies. Use four activities more...
Emotional Intelligence Developing Emotional Intelligence Skills ...k. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when providing constructive feedback. Follow the LISTEN process to motivate and resolve conflict. Audience Managers, team leaders, and project managers who want to understand emotional intelligence and how it applies to the more...
Correcting Performance Problems Disciplining Employees ...e. Apply guidelines that will enable you to conduct a successful disciplinary meeting. Follow the process for conducting a disciplinary meeting. Use documentation to prevent an employee from denying poor performance. Follow the process for conducting a follow-up meeting with an more...
Negotiating The Negotiation Process ...s. Apply guidelines that will enable you to facilitate effective communication during a negotiation. Identify the types of questions you should ask during a negotiation. Identify characteristics of the negotiation styles. Apply the guidelines you should follow when conducting a more...
Project Management Essentials Planning a Project ...ge of both project activities and dependencies. This will enable you to make the appropriate decisions when planning your project. Unit 3: Analyzing the Project a a s Activities (1 hour) Identify factors that indicate a need for a high level of detail in activity analysis. Identify items that must be included on an activity analysis form. more...
IIS 4 0 Creating Configuring a Web Server - Part 4 This is the final course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the features of Microsoft Indexmore...
WebSphere MQ Essentials Introduction ...ience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction processing, Database, Client/server solutions, Platform knowledge (IBM and non-IBM), Open systems. Deployment Options e-Learning Accreditation NASBA credits: 4 more...
WebSphere MQ Essentials Introduction ...ience in one or more of the following specific areas will enable you to derive more benefits from the course: Communications and networking, System and network management, System design, Application development, Transaction processing, Database, Client/server solutions, Platform knowledge (IBM and non-IBM), Open systems. Deployment Options e-Learning Accreditation NASBA credits: 4 more...
MS Project Server 2003 Introduction Part 2 This course introduces you to the capabilities of Microsoft Office Project Server 2003. It includes how to plan, install, and configure the platform, as well as plan for client access across the organization.
Learn To:
Configure SQL Server authentication for Microsoft Office Project Server 2003.
Identify features of SQL Server 2000 Analysis Services.
Sequence the steps to manually more...
Oracle Application Server 10g Administration II Part 4 ...etrics.
Identify categories of performance metrics that enable you to isolate performance bottlenecks and fix them.
Identify key concepts of expanding a middle-tier installation.
Sequence the steps that are required to configure Web Cache.
Sequence the steps for configuring OracleAS Portal after installation.
Identify backup and recovery features of Oracle Application Servermore...
Certificate in PC Maintenance Aim:
The PcMasterClass PC Technology distance-learning course is an innovative step-by-step course, which teaches you everything you need to know about PC hardware, the Windows operating system and communication and networks. The course contains detailed instructions, backed by IT Distance s Learning renowned technical support service, to enable you to diagnose and correct faults in PC hardware, more...
Diploma in Human Physiology and Health ...derstanding of the physical structure of the human body
enable you to maintain your health better through an improved knowledge of the way your body functions
help you understand the physical and chemical ways in which humans resemble other organisms
apply sound scientific principles to the ways in which you obtain and use information
enable you to interpret data accurately
help you more...
Master of Business Administration ...e in a leadership role.
The up-to-date curriculum will enable you to become innovative and skilled in the latest techniques and real-world practices. Our goal is to offer graduates the widest range of possible career choices and opportunities in a variety of business areas.
You can elect to focus on a field of concentration within: General Management Human Resources Management more...
Business (Bachelors) ... program to the corporate world. The core curriculum will enable you to enter the job market in a number of capacities.
Some career opportunities include: Office or departmental manager Accounting manager Marketing director The Bachelor of Business Degree provides a broad knowledge of the practical areas of business rather than specialization in a specific discipline. The program more...
Computer Information Science (Associates) ...ng Computer programming You will learn skills that enable you to oversee the operation of computer hardware systems, including mainframes, minicomputers, or networks of personal computers. You will also be educated to anticipate problems and take preventive action, as well as solve problems that occur during operations. Opportunities will be best for graduates with a formal more...
Business (Associates) ... program to the corporate world. The core curriculum will enable you to enter the job market in a number of capacities.
Some career opportunities include: Management trainee Payroll supervisor Accounting clerk The Business program provides a broad knowledge of the practical areas of business rather than specialization in a specific discipline. This program will prepare graduates more...
Business ... program to the corporate world. The core curriculum will enable you to enter the job market in a number of capacities.
Some career opportunities include: Management trainee Payroll supervisor Accounting clerk The Business program provides a broad knowledge of the practical areas of business rather than specialization in a specific discipline. This program will prepare graduates more...
Business Administration (Bachelor's) ... program to the corporate world. The core curriculum will enable you to enter the job market in a number of capacities.
Some career opportunities include: Office or departmental manager Accounting manager Marketing director The Bachelor of Business Degree provides a broad knowledge of the practical areas of business rather than specialization in a specific discipline. The program more...
Advanced Income Tax Preparation - Online If you are an enrolled agent, accountant, lawyer, financial planner, business owner, experienced tax preparer, or just interested in increasing your tax knowledge, the Advanced Course will enable you to prepare more complex individual tax returns. This Course provides the critical education and knowledge which make the graduates more competent and successful than their competitors. Students more...
Choosing a Web Hosting Company - Requirements Do you need a strong Internet presence? Are you a professional or small business owner with a limited background in Web technology? The hints and tips provided here enable you to examine basics of the technology involved in this process and determine your short and long-term Web hosting requirements. more...
Equipping for a Presentation Discover several techniques to overcome the fear of public speaking. Regardless of the purpose of a presentation, there are a number of tools that enable you to make it powerful. Learn how to present your ideas clearly, in a convincing and compelling speech. more...
writing javascript and dhtml If learning the basics of JavaScript and CSS just whetted your appetite from more interactivity and functionality, read on.
This 6-lesson course will take you way past the fundamentals in Web coding. You'll learn how to code highly interactive and functional JavaScript and DHTML from scratch, creating floating navigation menus, browser detectors, animated text and image objects, dynamic content, more...
Pursuit Decision Making A new decision making model which helps you decide when to pursue, how to pursue, and when to break off.
Pursuit Decision Making ( 8-hour course ) Instructed by Jeff Martin
Pursuits: Who wins? Who Loses
Every officer eventually will be involved in a pursuit the single most dangerous activity you will ever encounter. This course will enable you to make the right decisions. That's what police more...
Oracle8 Backup and Recovery - II ...rious means and modes of recovering an Oracle database to enable you to implement an effective backup and recovery scheme for your organization. After completing this course, the user will be able to:
Perform complete Oracle recovery with and without archiving
Perform incomplete Oracle recovery
Perform physical backups without Recovery Manager
Backup databases and tablespaces
Restore data more...
Advanced Operations in C ...f four courses. The course provides necessary skills that enable you to integrate directives and advanced I/O operations in your C programs. This course also provides the techniques for debugging a C program and make libraries of C programs.
Identify the concept of C preprocessor through the usage of directives
Make a C program interact with the O/S
Perform file I/O operations
Debug common more...
Data Storage Manipulation in C Data Storage Manipulation in C is the fourth course in the C Programming curriculum that consists of four courses. The course provides necessary skills that enable you to store data in the form of linked lists, binary trees, stacks, and queues. It also enables the students to perform bit-level operations.
Perform advanced memory operations in C
Identify the concept of linked lists
Store data more...