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From 123-CBT Computer Based Training
Developing the Team and its Culture

Developing the Team and its Culture
Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A
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Developing the Team and its Culture
Understanding the Risks of Using Internet Media Electronic Communications

...an impact on our companies and employment. Most employers encourage employees to use the Internet and other electronic communication tools for business purposes, and some employers also permit a certain level of personal use in the workplace as well. For this reason, it's important to be familiar with your company's policy on Internet use and electronic communications. This course provides
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Universal Waste Rule Training

Universal Waste Rule Training
This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is
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Using Surveys to Measure Customer Satisfaction

Using Surveys to Measure Customer Satisfaction
If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer
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Green Business Planning Sustainability Strategies

Green Business: Planning Sustainability Strategies
Environmental sustainability holds a different meaning for every organization and every individual, and although it's implemented in a multitude of ways across industries, there is little disagreement about the urgency and importance that surrounds it. An organization must be willing to commit a great deal of its resources human,
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DOT Drug and Alcohol Awareness

...setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US
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Maximizing Team Creativity

Maximizing Team Creativity
Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team
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Fostering Effective Communication and Collaboration

Fostering Effective Communication and Collaboration
You have a team established and everyone is committed to the team goals. However, a common focus is not always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and
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Managing Effective Business Meetings

Managing Effective Business Meetings
Ineffective meetings can waste time, veer off course, and fail to meet objectives. But with the right techniques, you can lead productive meetings that achieve their goals and leave participants with a sense of satisfaction and accomplishment. Whether regular, recurring, or set up to achieve a special task, all meetings follow a core process: from opening
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From Online Training Directory
Becoming an Effective Team Member



Course description -- The key to a teama s success is the effort of each individual team member. As just one component of your team, it is up to you to do the best that you can for the team in order for it to achieve its goals and objectives. In this course, you will learn Tips and Key Points for developing a team-oriented attitude and learning to work with your teammates. You will soon see
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Becoming an Effective Team Member
Solving Problems as a Team



...ving techniques that teams can use. You will learn how to encourage collaboration on your team, work through problems together, and combine methods for complex problems. You will be given tools and techniques to help you follow a standard problem-solving process, and get team consensus and support. The course also includes tools to aid you in tracking results and implementing corrective action.
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Build a Powerful Marketing Strategy--Instructor-Led
...tially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of
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Build a Powerful Marketing Strategy--Self-Directed
...tially appealing to teenagers, but probably not enough to encourage them to spend their allowance on your product. Now, add another element to the equation: try to sell the footballs to parents of teenagers. Perhaps the message would be more effective. These are extreme examples of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of
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Flash I: Mastering the Tools
Produce exciting Web and multimedia presentations with Flash, the industry standard software for animation on the Web. In this intensive course, you will learn how to create the various graphic, button, and movie clip symbols that you will place in your SWF files. You will be taught by an experienced multimedia specialist, teacher, and instructional designer. Comprehensive learning modules will be
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Ethics and Compliance Basics
...rectors, managers and employees. Training is necessary to encourage good behavior, set expectations, demonstrate the company's commitment and inform members of laws that are not common knowledge. Integrity and scruples not only keep us out of court and out of prison, but they are good for business. One study found that companies making "an explicit commitment to doing business ethically" have
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Expert Certificate Course in Medical Transcription with Work Placement Program
...T instructors,train you in an online-friendly manner, and encourage students to interact witheach other in online forums. All course material fees included. Set for a 1 yearcompletion schedule. Students are given instant access to the online course and are able to being their course of study. As you progress other materials will be shipped to you.
Welcome to our Expert Certificate Medical
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Innovation in the Workplace
...s. This series will help you to build your creativity and encourage it in others in productive ways that help your organization ™s bottom line. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC use.
Innovation in the
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Team Management - Enabling Teams
...tive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members ™ capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory
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The Art of Active Listening
...t a passive activity. It entails taking actions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a
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The EcoBroker Certificate Program
... sellers in learning more about environmental issues, and encourage their clients to make informed decisions with regard to the energy and dollar saving benefits of a safe and healthy piece of real estate. Increased consumer awareness drives the market toward higher quality, healthier, and more energy-efficient real estate. This course can be completed sooner than the 6 week period. You will
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From 123-CBT Computer Based Training
Strategies for Facilitating Critical Thinking
"Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Strategies for Facilitating Critical Thinking
Preparing for Change
When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future.
"Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take
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Why Customer Driven
Today in America, the emphasis is on service. Health care organizations, insurance agencies, investment brokers, and accountants sell services rather than products. As the popularity of the Internet increases, all companies are forced to focus on service through company web sites that put them into direct contact with customers. Customer satisfaction--and quality--is quickly becoming the
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Strategic Decision Making
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,
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Building a Healthy System
Is it possible to make an organizational system healthier? What does a healthy system consist of? Every person in an organization is part of a system. By examining the beliefs and assumptions of all team members, as well as their personal visions, you'll discover the most profound leverage of the entire system. Change a belief, and you change an entire system. Combine that with a common vision,
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Workplace Communication Skills
Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be
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Brand Management Integrated Marketing

...emented brand, explain why it was important to do so, and encourage Susan to comply with that strategy as she leads the online commerce effort. Unit 2: Brand Driven Marketing (0.5 - 1 hour) Identify the three parts of an organization that should be aligned through an integrated brand proposal. Select ways to educate employees on the integrated
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Strategic Management Establishing Strategic Focus

...essful. Identify guidelines to encourage the decision-making process. Apply the seven-step decision-making process. Audience Managers and team leaders that want to understand and apply strategic management concepts. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs
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Self Development Positively Influencing Others

... Identify steps to improve and encourage active listening skills. Identify the Satir modes and appropriate responses to the Satir modes. Use 'I' statements to influence others. Match the sensory system of another person. Respond appropriately to verbal attacks.
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Self Development Developing Rapport Through Communication

...lines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility. Make your message memorable using repetition, humor, and support materials. Audience Professionals who want to develop their communication skills a learn how to develop rapport in the
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Creativity Innovation Fostering a Ceative Environment

... Practice using the factors that will encourage retention of creative employees. Demonstrate an understanding of the creativity audit. Follow the process for assigning creative tasks. Audience This program is for managers or supervisors who want to learn how to foster a creative environment and stimulate creativity in
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Effective Presentations Essentials of Persuasion

...r ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis.
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Listening Skills Listening Challenges

... it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes. Understanding Body Language. Improving Body Language. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens professionally. Deployment Options e-Learning
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Excellence in Service Creating an Exceptional Service Environment

In Excellence in Service: Creating an Exceptional Service Environment, you will learn how to create the necessary foundation to help employees deliver exceptional customer service. You will learn steps for writing your customer service vision statement, as well as suggestions for ensuring that the appropriate processes and systems are in place to support exceptional customer service. You will also
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Leadership Development Motivation

... with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles Learn To Identify the factors that can lead to low motivation. Understand the difference between personal and social needs. Choose the best motivator for a given circumstance.
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Strategic Decision Making Advanced Decision Making

...creating an affinity diagram. Encourage constructive conflict. Implement strategies for improving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options
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Essentials of Management Creating a Positive Workplace

...her-level needs of every employee. Encourage positive interactions among employees. Provide opportunities for your employees to develop their skills. Grant your employees the freedom to apply their skills independently. Simulation Overview: In this simulation, you will meet with
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Change Management Managing Change

...op good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will interact with a variety of individuals. By using the knowledge you have gained, you
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Facilitation The Effective Facilitator

In Facilitation: The Effective Facilitator, participants will learn the characteristics and responsibilities of facilitators in team meeting situations. In addition, they will learn the verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To
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Managing Performance Overcoming Performance Appraisal Challenges

...g Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you can reduce the risk of legal
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Managing the Expert Understanding Experts

...ghout your conversations, Nancy will ask you questions to encourage you to think about the information. Unit 2: Developing the Expert's Career (0.5 - 1 hour) Identify ways to overcome burnout. Help an expert overcome burnout. Identify the steps for setting an effective goal. Set effective goals with
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Business Ethics Managerial Business Ethics

...nt to learn how to create an ethical work environment and encourage ethical behavior and discourage unethical behavior in their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding
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Managing Change Overcoming Change Obstacles

...negative reactions to change. Encourage creativity in your employees. Develop commitment to change in your employees. Identify the reasons why change teams are needed in times of change. Audience This course is suitable for anyone involved in formal or informal change management. Deployment Options
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Team Leadership Conducting Productive Team Meetings

...productivity during team meetings. Encourage positive participation during team meetings. Select examples of tools used in problem solving. Identify pitfalls of decision making. Facilitate effective decision making. Simulation Overview: In this simulation,
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Team Conflict Overcoming Conflict with Communication

Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To List in order the
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Project Teams Building a Project Team

... listed in the TRUST acronym. Encourage better communication within your team. Audience Project managers, manager, and supervisors who are interested in learning more about how to build project teams. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total
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Organizational Learning Transferring Knowledge within an Org

...nology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology.
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Motivation Fostering Employee Motivation

...e-motivators. Identify how to encourage employees to use goals as motivators. Audience Managers, supervisors, and team leaders who have the authority to apply motivational techniques that will increase employee performance. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US
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Project Leadership Overcoming Obstacles

...e, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. Learn To Identify strategies to help employees deal with change. Identify ways to reduce
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Organizational Learning - Transferring Knowledge Within an Organization
In ?Organizational Learning: Transferring Knowledge Within an Organization,? you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance.
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Six Sigma Team Leadership
...addressing poor quality and inefficiency, Six Sigma?? can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides
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Project Leadership - Overcoming Obstacles
Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The Change Controls necessary to manage every project are also addressed
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From HAZMAT Plans & Programs, Inc
Green Building Commercial Certification Program

...the fiscal integrity of the commercial project. They also encourage the formulation of responsible budgets at the planning stage. Further, they help the design team to identify any high performance cost premiums (together with cost savings) and to justify them to the Ownera s satisfaction.
Course objectives -
The participant will be able to:
1. Describe Green Building principles
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Green Building Commercial Certification Program
HAZWOPER 40 Hour Initial Training

..., symptoms and preventative measures of exposure
* Encourage the use of Material Safety Data Sheets (MSDS) to identify and properly handle hazardous materials
* Familiarize yourself with materials, compounds and mixtures that may present flammable, explosive, chemical or radiological hazards
* Emphasize the importance of personal protective equipment in limiting hazardous
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From B. F Environmental Consultant Inc
Biomass Oil- Biorefinery Technology- Biofuels - Biomass Fuel Systems




Biorefinery technology can improve the income of firms that produce energy products combined with biobased coproducts. They do this by producing a variety of high value products in addition to the typically low value fuels. The biomass feedstocks evaluated in this report are lipids from animal fats, fish and poultry oils, plant oils, and recycled cooking greases. Higher rates of return attract
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From Corexcel
Essential Skills of Leadership



... improve employeesa morale, focus on behavior, and encourage others to commit to the common goals of the organization. This program provides your leaders with new skills, enables them to practice these skills in the classroom, and then apply these skills on the job.
You can teach the Essential Skills of Leadership with our training materials or a Corexcel trainer can provide the
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From Serebra Learning Corporation
Consulting with the External Client Simulation
Modern corporations employ consultants for their experience, knowledge, and skills. The primary responsibility of these consultants is to facilitate decision making for senior management. To do this, external consultants gather information using proven techniques, analyze current business situations with specific diagnostic methods, and make recommendations based on those processes. In this
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Establishing Team and Customer Relationships
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a
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Solving Problems Logically Solve Problems Together
This course helps learners to recognize and identify the groups and individual roles in the problem solving process. Professionals who want to resolve workplace challenges more effectively.
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The Foundations of Creativity and Innovation
... particular reason for it? As more and more organizations encourage employees to propose creative and innovative ideas in the workplace, it's imperative that you understand the foundations of creativity and innovation, how creative thought happens, and what is needed to stimulate it further. This course begins with definitions and an exploration of the science of creativity, including
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Strategies for Facilitating Critical Thinking
Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment. Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined
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Organizational Scope of Critical Thinking
In any complex environment systems are necessary, but they must serve an organization rather than become its masters. This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid
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Critical Thinking Strategies Simulation
You have recently been hired as the general manager at Retail Management Software (RMS). The company began as a small start-up company five years ago, developing software that helps retailers create, manage, and fulfill consumer demand. The founders and owners, Fred Chambers and Larry Busby, and their small team worked hard and developed great products. Recently, RMS' business has increased a
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Dealing with Conflict in the Workplace Simulation
What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting
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Managing Conflict in the Workplace Simulation
...conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Conflict in the Workplace Simulation will help you to practice all this and more. The Managing Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in the
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Leading Effective Business Meetings
Since there are more than 11 million meetings held every day in the United States, there is a good chance that your life is full of meetings. There is a general agreement among business professionals that most meetings are not well run. They often waste your time, drain your energy, seem to have no purpose, and bear few positive results. Are you tired of attending meetings like this? Are you tired
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Energizing and Empowering Employees
Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to
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Leadership and the Knowledge Worker
What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual
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Strategic Decision Making
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM, ERP,
more...
Six Sigma Team Leadership
...d addressing poor quality and inefficiency, Six Sigma can encourage a more profitable and sustainable business. The development and leadership of an effective team is critical if these outcomes are to be achieved. An effective Six Sigma team comprises the right people using their skills in collaboration with each other to address the needs of the customer and the project. This course provides
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E-mail and Internet Use
...s network, and the policies that are often implemented to encourage and regulate these activities. Additionally, the course contains advice on how to deal with an "e-crisis" if it occurs. SkillSoft's Legal Compliance courses are developed and maintained with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass Green
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DOT Drug and Alcohol Awareness
...setting up effective drug-free programs. These guidelines encourage employees and supervisors in the transportation industry to be vigilant of any coworkers who may display symptoms of substance abuse and provide details for effective drug and alcohol testing procedures. This course identifies the causes, indicators, and resultant problems of substance abuse and substance dependency in the US
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Universal Waste Rule Training
...k hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is designed to comply with the intent of the applicable regulatory requirements. describe the types of hazardous wastes that are designated as universal waste list the requirements for the participants under the
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Training and Facilitation: Coaching Skills


MAXIM TRAINING Learn how to coach successfully Effective organisations ensure their employees' skills are continuously expanded and enhanced and coaching makes an important contribution to this process. This Coaching Skills course shows how to assess a Learner's needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a Coach
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Managing People : Questioning Techniques for Appraisals


If you are judged on the success of your team, it's in your interest to ensure that they are operating at their peak. Effective appraisal is one of the most powerful ways of motivating people to give their best performance and the questioning techniques used by the appraiser are key to its success. This course will help you analyse different question types and the responses they encourage. It will
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Face to Face Communications : Effective Questioning


Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation,
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Organisational Communication : Dealing with Authorities


...y to establish and ensure safe working practices. It will encourage you to promote a safe working environment with your team, and it will help you comply with your legal responsibilities for health and safety. Developing safety sense requires investment, but the payoff is the knowledge that you, your team and your customers are safe and sound. Developing safety sense requires investment, but
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Recruitment & Selection Series: Advertising the Post


If you are judged on the success of your team, it's in your interest to hire the best people for the job. Producing an attractive and effective job advertisement is a very important part of the recruitment process. Once you have established your key recruitment criteria, you can design a job advertisement that will encourage people to apply who meet those criteria.
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Excellence in Service: Creating Customer Loyalty
In Excellence in Service: Creating Customer Loyalty, participants will learn how to create a customer service climate, as well as how to provide memorable service on a regular basis. In addition, participants will learn how to understand customers' experiences, encourage loyalty from them, and form a partnership with them.
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Project Leadership Overcoming Obstacles
Project Leadership: Overcoming Obstacles covers the benefits of initiating change, how to handle employee responses to change, and how to encourage change. It also outlines how to recognize and reduce stress, as well as how to improve work habits. In addition, the program details how to manage and resolve team conflict. The target audience for this series is project managers who are responsible
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Project Teams Building a Project Team
Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Project managers, manager, and supervisors who are interested in learning more about how to build project
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Organizational Learning Transferring Knowledge within an Organization
In Organizational Learning: Transferring Knowledge within an Organization, you will learn to use management tools and identify challenges encountered when using technology for knowledge transfer. You will also learn how to encourage knowledge transfer through employee empowerment and incentives, as well as how to address and overcome transfer reluctance. Managers, supervisors, and executives who
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Listening Skills: Listening Challenges
This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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Project Management: Communications
...e in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to differentiate between a progress report and a status report, how to conduct successful performance reviews, how to classify performance reports, and how to evaluate a project s performance by using earned value analysis. Finally, this program offers
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Administrative Assistant Skills: Enhancing Your Skills
...learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage change effectively develop a win-win solution when you encounter a
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Effective Presentations: Essentials of Persuasion
In Effective Presentations: Essentials of Persuasion you will learn guidelines for ethical persuasion the goals of persuasion and how to encourage your audience to act in support of your policy. In addition you will learn how to organize a persuasive presentation how to enhance your credibility and how to use reasoning and emotional appeals to persuade your audience.
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Leadership Development: Motivation
In Leadership Development: Motivation you will develop the skills needed to enhance employee and team motivation. Throughout the simulations you will be provided with the opportunity to overcome motivation problems and encourage employees who are facing various obstacles.
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Managing Performance: Overcoming Performance Appraisal Challenges
In Managing Performance: Overcoming Performance Appraisal Challenges you will learn how to encourage regular communication how to conduct a status meeting and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition you will learn about the laws governing the appraisal process so you can
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From Global Innovative Campus
Leadership Suite
What is leadership and why is it important? How does a leader encourage change without triggering fearful resistance? What are the key elements to leading an effective team? What is the role of charisma in leadership? How can a leader achieve work-life balance? This suite of courses addresses all of these questions and many more.
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PMP 2 - Project Processes and Project Integration Management
This course was designed as a supplemental study guide for the major content areas of Chapters 3 and 4 of A Guide to the Project Management Body of Knowledge (PMBOK ® Guide), Fourth Edition. In this course, you will be introduced to the five project management process groups and nine project management knowledge areas into which PMI ® sorts all project activities. You will also learn how
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From JED New Media inc.
Interpersonal Strategies for the Workplace





Looking to improve interpersonal relationships in your work environment? Explore three interpersonal strategies that you, as a manager, can use to improve relationships with your employees. Find out how applying these simple strategies can benefit you, your employees, and your company.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Successful Team Dynamics





Examine the five-stage lifecycle of a work group. The five stages of team development provide you with a framework to facilitate conflict management and encourage productive team dynamics. This JEDlet also offers helpful tips on dealing with teams from creation to termination.
This is a 40-minute online tutorial useful to individuals as well as within a group learning setting.
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Getting Customers to Read Your User Guide
Are your customers constantly calling your support center for issues that have already been addressed in your manuals? This JEDlet reveals the main reasons behind this problem. Read new hints on how to encourage your clients to read technical documentation, and how to handle them if they keep phoning.
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From Simply Wholistic
Heal yourself and others 25 Teach Reiki ONLY 149 all levels 1 2 Reiki Master





...can transform your life in so many positive ways and will encourage many positive changes which may be long over due. This is a recognised Diploma should you wish to practise Reiki and covers much more than Reiki including colour therapy, crystals / crystal healing, chakras, healing, tips for before, during and after healing and much more
Are you looking for another therapy to practise
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FREE Reiki Attunements
...can transform your life in so many positive ways and will encourage many positive changes which may be long over due. This is a recognised Diploma should you wish to practise Reiki and covers much more than Reiki including colour therapy, crystals / crystal healing, chakras, healing, tips for before, during and after healing and much more
Are you looking for another therapy to practise
more...
From ManageTrainLearn
04Constructive Feedback
Review, Encourage, & Coach In One
In this SkillBooster, you'll learn how to give feedback using BOOST; when best to give feedback and when not; and the one question to ask to change people's behaviour.
Click here:
http://www. managetrainlearn. com/ products-info/ skillboosters04/
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From RRC Training
NEBOSH International General Certificate e-Learning



The NEBOSH International General Certificate concentrates on local legal requirements, incorporating international standards (such as ILO Codes of Practice) and general principles of good practice, making it relevant to personnel all over the world. It has been designed for managers, supervisors and employee representatives and is ideal for anyone who wants to establish a career in health and
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NEBOSH National Diploma e-Learning



The NEBOSH National Diploma is a prestigious and demanding professional qualification for those wanting to forward their career in Occupational Health and Safety Practice. Now firmly established as the UK's leading qualification for health and safety professionals, the NEBOSH Diploma is rapidly being recognised internationally as the standard for health and safety professionals.Behind every RRC
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NEBOSH Fire Certificate e-Learning



The NEBOSH Certificate in Fire Safety and Risk Management provides a basic knowledge and understanding on occupational fire safety and prepares you to look at the conduct and review of fire risk assessments and fire preventive and protective measures within most workplaces. It has been designed for managers, supervisors and employee representatives.
Behind every RRC e-learning course is a real
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NEBOSH Construction Certificate e-Learning



The NEBOSH Construction Certificate has been designed to provide those making day-to-day decisions in construction work with a broad knowledge of health and safety in order to ensure that the health and safety implications of their decisions are properly taken into account. It has been designed for site managers, planning supervisors and employee representatives.
Behind every RRC e-learning course
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From Coaching Ourselves
Two Models of Change
... who have studied many organizations to find out how they encourage and achieve lasting changes. With our colleagues we have each come up with models of steps for effective change: seven in one, six in the other. In this session, we ask you to consider, compare, and perhaps combine our models.
The objectives of this session are to:
* Appreciate the "7 Universal Principles for Making
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Beyond Bullying
Author: Marilyn Aitkenhead
Bullying occurs when someone demonstrates a pattern of unpleasant behaviors towards someone else. It can create havoc with peoplea s lives and organizational performance. It is, therefore, worth investing some time in analyzing what it is, how it arises, and what can be done about it.
Whether you are experiencing some bullying problems within your
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From PDHengineer. com-Decatur Professional Development, LLC
State-of-the-Art Water Use Efficiency
...icularly important for municipalities in the Southwest to encourage water use efficiency - both on the supply-side and the demand-side. This course covers water use efficiency measures in the Southwestern U.S. outlined by Western Resource Advocates in their document Smart Water: A Comparative Study of Urban Water Use Across the Southwest*. Much can be learned about water use efficiency by
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Using Membrane Bioreactors MBR for Water Reclamation
...to evaluate several leading manufacturers in an effort to encourage competition within the MBR industry. In addition, the study focused on optimizing MBR operation for water reclamation. The study included a parallel comparison of four leading MBR suppliers. This study provides the student with information on MBR design and operation and information about four leading MBR equipment
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Biomass Oil
...ded capacity. Profits generated by the biobased fuels may encourage more investment, more facilities, and eventually a larger biofuel supply. Thus, biomass biorefineries need biobased coproducts to succeed in the fuels industry. In this course the student will learn about biomass oils and distillate fuel use opportunities, production, composition, supply and biorefinery methods. The student
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From Telework Collaborative
Managing Teleworkers An Online Course for Employers





... among co-workers, clients, and teleworkers
Encourage a management by results
approach to telework
Offer possibilities for
evaluating job performance
Suggest both topical
and specific subjects to include in a telework agreement
Address potential
problems and solutions to telework issues
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From Skillspride Online Training
Information Technology Infrastructure Library
To encourage all employees to participate in the success of their companies by Aligning IT services with the current and future needs of the business and its customers; Improving the quality of the IT services delivered and Reducing the long term costs of service provisions.
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Borland Paradox 7.0 Advanced
...ore advanced features and facilities of this software; to encourage confidence, control and creative use of Paradox by taking a structured look at some of the more advanced functions; to help users plan and develop their applications systematically, efficiently and economically; to promote good design and development techniques. Hands-on, there will be time to practice all the techniques taught
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Corel Paradox 8.0 Advanced
...ore advanced features and facilities of this software; to encourage confidence, control and creative use of Paradox by taking a structured look at some of the more advanced functions; to help users plan and develop their applications systematically, efficiently and economically; to promote good design and development techniques. Hands-on, there will be time to practice all the techniques taught
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Microsoft Visual Basic 4.0 Intermediate
This course is designed to extend the Visual Basic users understanding of the more advanced features and facilities of this software. The course will encourage confidence and control in using Visual BASIC by focusing on creating and manipulating relevant Objects and interfaces, data manipulation, grids and production of reports.
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Microsoft Visual FoxPro 5.0 Programming
The course is designed to introduce existing FoxPro 5.0 users to some of the more advanced features and facilities of this software accessed through the programming language; to encourage confidence, control and creative use of FoxPro by taking a structured look at some of the more advanced functions; to help users plan and develop their applications systematically, efficiently and economically;
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Microsoft SQL Server 7.0 Programming Part 1
This intensive course is designed to introduce new MS SQL developers to some of the more advanced features and facilities of this software. To encourage confidence, control and creative use of MS SQL by taking a structured look at some of the more advanced functions. To help developers plan their applications systematically, efficiently and economically and to promote good design and development
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Microsoft SQL Server 7.0 Programming Part 2
This intensive course is designed to introduce new MS SQL developers to some of the more advanced features and facilities of this software. To encourage confidence, control and creative use of MS SQL by taking a structured look at some of the more advanced functions. To help developers plan their applications systematically, efficiently and economically and to promote good design and development
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Microsoft SQL Server 6.5 Programming
This intensive course is designed to introduce new MS SQL developers to some of the more advanced features and facilities of this software; to encourage confidence, control and creative use of MS SQL by taking a structured look at some of the more advanced functions to help developers plan their applications systematically, efficiently and economically; to promote good design and development
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Microsoft Access 97 Developer
This intensive course is designed to introduce new MS Access 97 developers to some of the more advanced features and facilities of this software and to encourage confidence, control and creative use of MS Access. The course takes a structured look at some of the more advanced features, many using VBA. Access 97 features covered include writing Class Modules, programmatically changing menus and
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Microsoft Access 97 Visual Basic for Applications
This intensive course is designed to introduce new MS Access 97 programmers to features and facilities of the VBA programming language; to encourage confidence, control and creative use of MS Access by taking a structured look at MS Access VBA; to help developers plan their applications systematically, efficiently and economically; to promote good design and development techniques.
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From F+W Publications, Inc.
Essentials of Scrapbook Journaling from Writers Online Workshops
...standing of some fundamental journaling techniques and to encourage through the use of creativity exercises, hands-on writing assignments and constructive feedback the development of your individual journaling style and creative expression.
Learn how to create a more complete chronicle of the important times in the lives of those you love with this four-week course on scrapbook journaling.
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Fundamentals of Fiction Writing from Writers Online Workshops
...h an understanding of these fundamental techniques and to encourage through the use of creativity exercises, hands-on writing assignments and constructive critical feedback the development of your individual style and creative expression.
You don't have to decide yet whether your ultimate goal is a collection of short stories or The Great American Novel, because the focus in this workshop
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Fundamentals of Writing for Children from Writers Online Workshops
...al techniques of writing stories for young readers and to encourage through the use of creativity exercises, hands-on writing assignments and constructive critical feedback the development of your individual style and creative expression. While the focus will be on fiction, you can apply these techniques to children's nonfiction as well. You may work on one or several projects of your choice in
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