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From Lorman Education Services
Navigating Bankruptcy in Troubled Times: Options for Creditors and Debtors
...dealing with bankruptcy either directly or indirectly. Attend this seminar and get updated on what's happening in the world of bankruptcy. Hear about the latest trends in avoidance actions. Get all your toughest questions answered regarding how the process works and what you should expect.
We'll show you how to overcome any obstacles you may encounter - including both business and consumer
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Navigating Bankruptcy in Troubled Times: Options for Creditors and Debtors
Foreclosure and Repossession
Benefits strong Protect your organization - know the ins and outs of foreclosure and repossession. /strong
Get the no-nonsense tips you need for fast and effective foreclosures and repossessions during this economically uncertain time period. At this up-to-date seminar, you'll find out how to stay afloat in light of increased foreclosures in Iowa and throughout the nation.
Register today to
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Sales and Use Tax
... New Jersey's sales and use tax rules and regulations. Attend this seminar and we'll help you identify the myriad of sales and use tax issues relevant to your company or clients.
Register today and understand the sales and use tax complexities that confound many business owners. You'll find out what's taxable, the best way to handle multistate issues and how to survive sales tax audits. Don't
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Managing Construction Projects
...ocess, you must stay current on construction issues and trends.
Whether you're new to the profession or very experienced, this seminar will provide you with the critical information and updates you need to succeed on your next project, such as how to navigate the various project delivery system options and handle change orders. To ensure your future projects are completed on time and within
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Law of Easements and Eminent Domain: Legal Issues and Practical Considerations
...e place, all in one day. Sign up now!
Benefits for You
- End jargon confusion: Become fluent in easement terms and concepts
- Stay on top of the essential case law that will affect easements in your area
- Learn how to create a dispute-proof easement
- Eliminate problems up front by staying current on key developments in eminent domain
- Save money and hassles by successfully avoiding property
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Managing Construction Projects
...nd lawsuits. Staying current on construction issues and trends has never been this important and it's never been this easy. Attend this seminar and hear industry professionals share their wealth of experiences to help you avoid frustration so you can look forward to your next project with confidence.
Whether you're new to the profession or very experienced, this seminar is your key to a better
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Building Codes
...ar and find out how building code compliance at the front end will save you from headaches, charges and costly project delays throughout the building process.
Register today and hear experts simplify building code issues and help you stay out of sticky complications - like permitting roadblocks, failed inspections and costly renovations. Make sure every project decision you make is up to code
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From Cg Mantra- India
Advanced Diploma in Live Action Film Making



...rrection. The students will have a great show reel at the end of the programme produced by themselves.
Students learn at CG Mantraa s multi studio facilities which are Indiaa s first and worlda s 11th largest. These facilities include Live Action Studio, Green Screen Studio, Sound Studio, Editing Suites, VFX Suite. Facilities like Autodeska s Smoke & Flame makes the learning atmosphere
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Advanced Diploma in Live Action Film Making
From Lorman Education Services
Real Estate Development From Beginning to End
... need a sound blueprint to keep your business safe. By attending this seminar, you'll not only build skills and learn techniques you can use the next day, but you'll walk away with a practical approach for confronting even the toughest real estate development dilemmas.
Benefits for You
- Avoid common pitfalls by mastering the entitlement process
- Valuable tips from a construction standpoint
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Real Estate Development From Beginning to End
Easements, Covenants and Similar Rights
...e place, all in one day. Sign up now!
Benefits for You
- End jargon confusion: Become fluent in easement, covenant and right of way concepts
- Stay on top of statutory planning requirements and municipal development issues
- Eliminate problems up front by understanding strata space and condominium easements
- Save money and hassles by successfully avoiding property disputes
- Avoid
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Groundwater Wells, Rights and Uses in Arizona
...End confusion in the groundwater maze.
Register for this information-packed seminar and get a win-win approach to the legal and technical issues of groundwater wells, rights and use. Hear about the latest trends in water well design and site selection. Get all your toughest questions answered regarding well sharing agreements. Find out how you can prosper in spite of complex laws and changing
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Diagnosing and Teaching Students with Emotional Disorders
... learn the essentials until a problem develops, you could end up in a mess of legal woes. Register for this seminar and learn successful and compliant techniques for teaching students who have emotional disorders.
Benefits for You
- Create successful learning environments using preventive programs and proactive classroom management
- Don't be caught by surprise - learn the inner workings of
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Not-For-Profit Organizations
...End confusion in the not-for-profit maze.
Attend this enlightening seminar and stay abreast of the issues confronted by not-for-profit organizations today. Our seasoned professionals will provide practical answers to your most pressing questions about employment law considerations, nonprofit tax status and corporate governance.
Register today and get an inside look at how to respond to
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Financial Statement Analysis: Understand and Interpret Financial Results for Better Management, Investment and Credit Decisions
Financial Statement Analysis - Spot the key performance indicators found and sometimes hidden in financial statements.
Financial statement analysis is one of the most complicated and time-consuming tasks you ll face, but it is a key means of determining the financial health of a company financial statements often contain a gold mine of information if you know what to look for. Join us for
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Understanding Land and Title Surveys
...End confusion on the survey maze.
Join us for this innovative seminar and get up to speed on different types of surveys and maps. Understand the intricacies of survey exception and survey reading. Get a handle on complicated issues surrounding positional accuracy and mapping standards. Avoid problems down the road by protecting yourself and your company find out exactly what the critical
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The Financial Consultant s Role on Your Construction Projects and Capital Investments
...ject is delivered within your budget, you will want to attend this teleconference. Many companies start large construction projects and do not know what the estimated payback will be in terms of increased revenue, income and enhancing enterprise value. This teleconference will introduce you to tools that will help you evaluate how much a project should cost and whether that capital expenditure
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Nuts, Bolts, Urban Myths and Sharks in the Water: Fundamentals of Federal Grants Law
Grant Management for Grant Recipients - Join Edward T. Waters, an attorney with nationally recognized expertise in federal grants law, to review the essential elements of federal grants and subgrants from a legal perspective. Learn about the fundamentals of grant administration followed by a discussion of urban myths that is, commonly misunderstood provisions of federal grants and sharks in
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From Oranet (pvt) Ltd
R12 Oracle Advanced Supply Chain Planning Fundamentals


...ans. They resolve exception messages and respond to recommendations.
* Review plan results
* View data and model the supply chain
* Resolve exception messages
* Create advanced supply chain plans
* Respond to recommendations
Learn To:
* Model supply chains
* Generate plans
* Use the Planner Workbench
* Filter and execute action messages
*
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R12 Oracle Advanced Supply Chain Planning Fundamentals
From Ahana Systems and Solutions (P) Ltd
Sybase DBA Training Week End Batch
ybase Database Administration
Our Sybase database training develops and delivers excellent learning solutions to support your personal and organizational learning goals. We developed our courses to provide real solutions for the challenges you face every day, these task-based courses get to the heart of Sybase technology and provide you with the technical know-how that you can apply to
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From iWare Logic
Oracle BI Presentation Services 10g Create ReportsDashboards
...tent, and navigation links. Utilize OracleBI Delivers in sending real-time, personalized alerts via intelligence agents (iBots) to Interactive Dashboards for subscribed users.
In addition to building Dashboards, students learn to perform administration tasks related to configuring and maintaining them and how to customize the user interface for Interactive Dashboards using cascading style
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Fundamentals for Business Analysts Siebel 80







...omation requirements
a Design iHelp items to assist end users
a Specify global deployment options for a Siebel application
Course Topics:
Navigating and Working with Data in the Siebel Interface
a Introducing Siebel CRM Applications
a Navigating Siebel applications
a Creating, modifying, and deleting records
a Querying for data
Common Siebel
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From L'Obel IT-Palaestra
L'Obel Certified QTP Training in Bangalore India





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete QTP Professional.
QTP Course Syllabus
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SOFTWARE
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L'Obel Certified Software Testing Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Testing Professional.
Software Testing Course Syllabus
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L'Obel Certified Oracle DBA Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Oracle DBA Professional.
Oracle DBA Course Syllabus
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L'Obel Certified Oracle Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Oracle Professional.
Oracle Course Syllabus
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L'Obel Certified PG Diploma in BioInformatics Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete BioInformatics Professional.
BioInformatics Course Syllabus
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L'Obel Certified Ruby on Rails Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Ruby Professional.
Ruby Course Syllabus
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Ruby on
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L'Obel Certified Flex Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Flex Professional.
Flex Course Syllabus
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L'Obel Certified Hyperion Training
...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
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L'Obel Certified Erwin Training
...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
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L'Obel Certified SEO SEM Analyst Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete SEO SEM Professional.
SEO SEM Course Syllabus
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L'Obel Certified PHP MySQL Ajax Training in Bangalore





...as it is the first in India to provide the participant Hi-End technology training followed by rigorous Internship in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete PHP MySQL Ajax Professional.
PHP MySQL Ajax Course Syllabus
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L'Obel Certified Business Objects BO Training










...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
more...
L'Obel Certified DataStage Training










...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DataStage@L'Obel is designed to make the participant the most sought after
more...
L'Obel Certified Data Warehousing Training









...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
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L'Obel Certified Cognos Training
...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
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L'Obel Certified Informatica Training
...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
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L'Obel Certified TeraData Training










...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
Teradata@L'Obel is designed to make the participant the most sought after Teradata
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L'Obel Certified MicroStrategy Training










...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
more...
L'Obel Certified Abinitio Training









...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
Abinitio@L'Obel is designed to make the participant the most sought after Abinitio
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L'Obel Data Warehousing Training







...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its DATA WAREHOUSING SOFTWARE DEVELOPMENT CENTER. This gives the participant real time Data Warehousing experience through Software Development Life Cycle to making him/ her a complete Data Warehousing Professional.
DATA WAREHOUSING@L'Obel is designed to make the participant
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L'Obel Certified BI Training
...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Software Professional.
DATAWAREHOUSING@L'Obel is designed to make the participant the most sought after
more...
L'Obel Certified Ab-initio Training




...as it is the first in India to provide the participant Hi-End technology training followed by rigorous INTERNSHIP in its SOFTWARE DEVELOPMENT CENTER. This gives the participant real time software-development experience through Software Development Life Cycle to making him/ her a complete Ab-initio Professional.
Ab-initio@L'Obel is designed to make the participant the most sought after
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L'Obel Certified Internship Program
Software Training & Intership
Our Software Training programs also offer an opportunity to the students to avail an Internship program with L'Obel ITP a our Software Development division in Bangalore.
During the Internship period the students will work on real time project with our software experts in the development division and gain hands on experience in developing software.
L'Obel
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L'Obel Corporate Training Bangalore





...as well.
L'Obel ITP provides the most comprehensive hi-end technology courses for IT professionals and aspiring IT students.
In view of the huge demand in the IT industry, L'Obel ITP is well placed to provide an appropriate solution to its corporate and individual customers through is wide range of training programs starting from the fundamentals to the most advanced technologies with
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From HAZMAT Plans & Programs, Inc
Electrical and Arc Flash Safety


**** Training discount - A 20% discount off the regular cost of $225. 00 for all students enrolling in the September 1, 2009 class.
All persons who install, maintain or just work near high voltage energized electrical parts require safety training. This safety course meets or exceeds all OSHA mandated training requirements under 29 CFR 1910. 332 for safety related work practices. The program
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Trenching and Excavation Safety


The Trenching and Excavation Safety course is Instructor Led safety training and takes place in our Denver, Colorado training facility.
Safety training is an OSHA requirement, 29 CFR 1926. 650 Subpart P, for employees working in and around excavations and trenches.
Our Trenching/ Excavation Safety Training is a "Competent Person" level training course. This class is Instructor led and
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Fall ProtectionFall Prevention Safety Training






The Fall Protection/ Fall Prevention course is Instructor Led training and takes place in our Denver, Colorado training facility.
The OSHA rule, Fall Protection 29 CFR 1926. 500 Subpart M, clarifies what an employer must do to provide fall protection for employees in the workplace, such as identifying and evaluating fall hazards and providing specific training.
In our Fall Protection
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From Simons-White & Associates, Inc.
Lean Six Sigma Overview
This course is designed to present to managers, directors and professionals an understanding of the concepts of Lean Six Sigma and what they can achieve. During the session, participants will be exposed to the tools used in various phases of Lean Six Sigma and the companies that have achieved significant bottom-line results from the process.
Course Objectives:
By the end of the seminar
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From Lumenbrite Training
Flex 3 Developing Rich Client Applications


Flex 3: Developing Rich Client Applications Training: This three day course provides experienced application developers with hands-on, practical experience using Flex. Developers will be introduced to all the primary features of Flex needed in order to build a fully functional, well architected front end for a Rich Internet Application.
Recommended Prerequisites: Familiarity with object
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From Alan Mars
Burns Supper 2009. January 25th 2009. A Burns Night celebration & dance in Hove, East Sussex, BN3 1JF

...eggie haggis available.)
Immortal Memory
A short speech ending with a toast to the immortal memory of the Bard of Ayr.
Toast to the Lassies
"A traditional Burns Night ritual, a light-hearted lampoon of the lassies', very few, shortcomings"*
Reply from the Lassies
"Delivered with grace, charm and wit, this savaging of the lads' crude dispositions and social inferiority is always accepted
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From LodeStar Institute
Six Sigma Black Belt Training









Certified Six Sigma Black Belt Training.
Six Sigma black belts are the backbone of process improvement. They are the project leaders of most Six Sigma projects. This course teaches all of the skills necessary for successful leadership of a Six Sigma project. Six Sigma Black Belts generate an average of more than $200K per project of savings and new net revenue. Each Black Belt can lead 3-5
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From Simons-White & Associates, Inc.
Mistake Proofing



...e traits of human interaction.
Course Objectives:
By the end of the course participants will be able to:
Define mistake proofing and why we need it.
Apply mistake proofing to current problems
List Major types of errors and their causes
Differentiate between different types of inspection
Outline the different phases of product development and when mistake proofing should be addressed
more...
Quality Function Deployment (QFD)





Course Description:
In today's fiercely competitive market, quality and the customer are tightly intertwined. Customers are demanding consistently higher performance quality products at lower costs. Delivering quality to customers while designing and producing new products ahead of the competition is a steep challenge facing many companies today. This is a general course that will introduce the
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From Mullan Training
Introduction To MS Access



.... No experience of MS Access is required.
Benefits
At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a database from scratch. Understanding and using tables, fields and records and the rules for entering your data is the foundation from which you can create simple queries, use forms and, ultimately
more...
Adobe Premiere



...endly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative.
PREREQUISITES
Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary.
BENEFITS
On completing the course delegates will be able to develop their skills from a
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Introduction To MS Windows



...bly comfortable with a keyboard layout.
BENEFITS
At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing games at home.
COURSE CONTENT:
X Powering up/Booting
X Starting your computer
X The Windows Desktop
X The Start Button V Start up menu V The Task Bar
more...
Introduction to Macromedia Dreamweaver
Learn how to use Macromedia Dreamweaver as a Web Design Tool.
This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application.
On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design.
Students will create web sites that include:
- frame-based pages
-
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Introduction to MS Outlook


...experience of MS Outlook is required.
BENEFITS
At the end of this course you will have a good working knowledge of Outlook basics.
You will feel more confident using Outlook and be able to manage and communicate using Microsoft Outlook.
Users may set up meetings across the network, organise their calendar or delegate it to someone else, manage their to-do list using Tasks, and even
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Advanced MS Access


...to MS Access course will allow sufficient knowledge to attend our Advanced MS Access course.
BENEFITS
At the end of this course you will have a complete understanding of the higher functions of Access.
You will:
- Learn to automate functions by creating simple and then very advanced macros.
- Advance your querying ability and then to use SQL statements in your queries.
- Discover how to
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Advanced MS Excel (1 & 2 Days)


... our Introduction to MS Excel course.
BENEFITS
At the end of this course you will have a complete understanding of the higher functions of Excel.
You will be able to:
- perform the most advanced calculations and functions
- manipulate data using pivot tables and advanced analysis
- record macros
- integrate with other office applications.
You will then be qualified to progress to
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Advanced MS Word - 1 Day

..., or our Introduction to MS Word course.
Benefits
At the end of this course, you will have a complete understanding of the higher functions of Word.
You will be able to perform the most advanced functions, including merging your documents with databases for mail-shots and producing well-defined forms.
You will learn how to work with extremely large documents and how to use macros to speed
more...
Introduction to MS Excel - 1 Day


.... No experience of MS Excel is required.
Benefits
At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a spreadsheet from scratch.
Understanding and using some of the built in calculation and formula functionality will allow you to be more productive in your work and home Excel environments.
more...
Introduction to MS Powerpoint


...xperience of MS PowerPoint is required.
BENEFITS
At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint and be able to create a presentation from scratch.
You will:
- Learn how to improve the format of your text as well.
- Get to grips with importing and manipulating graphics.
- Use the Powerpoint drawing tools.
more...
Introduction to MS Word - 1 Day


...xperience of Microsoft Word is required.
Benefits
At the end of this training course you will have a good working knowledge of Word basics. You will feel more confident using Word and be able to create a document from scratch.
Understanding and using some of the built in layout and text editing functionality will enable you to produce far more striking and effective documentation in your
more...
Introduction To Business Objects



...e input that you can apply immediately at work. A must-attend course designed for those users who are predominately responsible for editing or creating reports for Business Objects end users, and recipients of corporate reports.
The Business Objects Environment
- Documents
- Reports
- Blocks
- Universes, Classes and Objects
The User Interface
- Toolbars and Menus
- The Report
more...
Introduction To Sage Line 50



...ne 50 package in a commercial environment.
WHO SHOULD ATTEND?
All staff who need to learn how to use the Sage Line 50 accounting package.
Note : Participants should be competent in operating a PC.
COURSE OUTLINE
Key Decisions Prior to Set Up
Basic Configuration
Account Coding Structures/Nominal
Layout of Accounts
Profit/Loss & Balance Sheet Design
Financial Year Settings
more...
Sage Payroll



... Week 52)
Reports & Information
Year End Procedures
PREREQUISITES
Delegates must be familiar with the operation of a PC and window based software. Some knowledge of accounting principles would be useful.
LOCATIONS
Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops,
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Sage Instant/ Sage Job Costing



...
- Balance Sheet
- Audit Trail
Month/Year End
- Run Month End Procedures
- Run year End Procedures
LOCATIONS
Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts).
ADDITIONAL INFORMATION
If you would like more information please do not
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VB Access



...ion of our Advanced MS Access course.
BENEFITS
At the end of the course the delegate will have covered the fundamentals of VBA, including:
working with procedures and functions
understanding objects
using expressions, variables and intrinsic functions.
mastering how to control program execution
working with forms and controls
working with the PivotTable object.
Debugging
more...
VB Excel


...of our 2 day Adavnced MS Excel course.
BENEFITS
At the end of the course the delegate will have covered the fundamentals of VBA, including:
working with procedures and functions
understanding objects
using expressions, variables and intrinsic functions.
mastering how to control program execution
working with forms and controls
working with the PivotTable object.
debugging
more...
From Gaddon Consultants
Digital Modulation and Frequency Division Techniques
...and with a good understanding of the techniques used.
Depending on the student experience the course is either 2 or 3 days and covers; Basic Modulation definition, Amplitude, Phase and Frequency modulation, I and Q modulations, Quadrature Amplitude Modulation (QAM), Quadrature phase shift keying (QPSK), Orthogonal Frequency Division Multiplexing (OFDM) and Ultra narrow Band (UNB) signals.
more...
From Contacts Plus
Culture Diversity Program

...havior.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understanding the meaning of culture and its value.
Know how Culture Affects Behavior.
Learn the Impact Of Cultural Values
Identify the Basics of Culture Through Work.
Realize the Cultural Differences.
Recognize the Cultural Communication.
more...
Problem solving and decision making

...d issues.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand Effective Problem Solving definition.
Learn Effective problem solving process
Recognize Effective Problem Solving Strategy
Identify Creative Decision making definition
Learn Effective Steps in Decision-Making Process
Understand Group Roles
more...
Outsourcing Management

This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand what is outsourcing mean
Understand the models of outsourcing
Chose the right partner to be the outsourcing
Target
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Quality calibration and call monitoring

... process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Score Calls.
Understand objective measurement.
Clarify Objective and Impartial Feedback.
Understand the basics of recording and assessment of live data.
Prepare real time data.
Using web based access.
Produce tailored reports in seconds.
more...
Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.
more...
Team building

...g goals.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify conditions for a team to work best.
Understand team Effectiveness.
Know stages involved in team building.
Identify types of teams and their relative advantages and disadvantages.
Recognize characteristics of well-functioning teams.
Clarify
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Time Management

Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work
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Workforce management

As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or
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Effective Meeting Skills

Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Conduct a productive, motivating meeting.
Improve meeting quality and stay on agenda.
Review key issues and ideas for effective implementation.
Target Audience:
Supervisors, project managers, and anyone else who conducts meetings at work
more...
Motivation Skills

...end of this program, participants will have been able to:
Understanding of motivation definition.
Realizing the relation between motivation and performance enhancement.
Understand how people can be motivated in many different ways.
Understand the concept of motivation from a theoretical perspective as well as a practical perspective.
Understanding motivations
more...
Interviewing Skills

...end of this program , participants will have been able to:
Analyze Position & the Mandatory Success Factors
Identify Beginning the Selection Process
Recognize the relationship between the Resume and the Interview .
Be Aware of the right questions, Pre-Employment Tests and checking references.
Be Familiar with Pre-Employment Tests.
Master the Models and Types
more...
Coaching For Success

...end of this programme, participants will have been able to:
Understand Definition and Benefits of Counseling and Coaching.
Recognize Why Managers Avoid Coaching or Counseling.
Realize Characteristics of Effective Coaches and Counselors.
Identify When to Counsel or Coach.
Master How to Give and Receive Feedback.
Recognize Why Managers Avoid Coaching or Counseling.
more...
Discipline Management

In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the purpose and reasons for implementing the companya s disciplinary procedure.
Know the
more...
Performance Management

Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the aims
more...
Presentation

A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.
more...
Project Management

...ontext
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify the project phases and life cycle.
Specify realistic objectives to stakeholder needs.
Realize project management processes.
Identify clear project scope management.
Apply effective project integration management.
Estimate project costs
more...
Reward and Compensation

Compensation and Reward system plays vital role in a business organization.
Since, among four Ms, i. e. Men, Material, Machine and Money, it can shift your company to the next level. In this course youa ll identify the process to apply the best reward system.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Be aware of the role of
more...
Change Management

...onment.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Plan for the implementation of Change Management.
Set priorities and assess the impact, cost, benefit and risk of proposed changes.
Organize the Request for Change (RFC) authorization process.
Prepare for and manage the Change Advisory Board (CAB) meetings.
more...
Conflict Management

...orce.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify exactly what conflict is, why it arises and how it can be utilized for maximum benefit.
Recognize the various stages of conflict and preventing them from escalating.
Deal with conflict with a greater awareness of the conflict management style of themselves
more...
Crisis Management

Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the elements and Steps to crisis management.
Identify Crisis
more...
Cross and Up-Selling Techniques

...sistance.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Learn how to match your customera s needs to the accompanying products and services that you offer.
Learn effective questioning techniques to create sales opportunities.
Learn when to cross sell and when to up sell.
Learn how to overcome objections and
more...
Customer Focused Selling Skills

...cess.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Determine the meaning and significance of customer-focused selling in your workplace.
Develop relationship with customers based on trust and credibility.
Identify the needs and preferences of your customera s desire to buy.
Use effective strategies to
more...
Master Outbound Skills

...mers.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Recognize and understand the structure of an Outbound Call.
Learn the difference Inbound vs. outbound.
Learn How to turn customers on to your proposition (Magical Moment).
Learn Creating Your Unique Selling Proposition (USP).
Master the art of handling
more...
Negotiation Skills

The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation.
Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes.
This program examines tools and techniques managers
more...
Complaints handling

The way that your frontline staff work with your customers in handling complaints has a direct impact on your bottom line and the lifetime value of your relationship with that customer! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This program aimed at those people with direct contact with your customers whether it
more...
Customer Loyalty and Retention Program
...pany.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand the definition of loyalty
Recognize the Great Value Of Loyalty
Defining customer satisfaction based on his expectation.
Differentiate Loyalty and satisfaction a which is more long term and important
Learn the magical ways to gain the
more...
Customer Relationship Management
...ness.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Understand CRM definitions and concepts
Realize why CRM is essential to the future of your company
Understanding of the latest strategies that can lead to a profitable CRM philosophy for your company.
Know what customer relationship management is, and what is
more...
Customers types and behavior
...out.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
We will know the types of customers.
We will know the color of customer as in mind set.
We will know how to treat them right way with no problem or even if there is .
We will know how to know which category are he or she , without talking to him or her.
more...
Foundation of Customer Service Program
...sures.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Identify who the Customer is?
Understand Customer Service definition.
Understand what our client's expectations from us.
Understand the foundations of providing excellent customer service.
Realize the difference between quality and bad service.
Master
more...
AT&T Certification for Managers
...Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
How to integrate the contact centre vision into strategy "goal setting formula"
Fundamental of project management in call centre environment
Vendor management selection criteria
Review the competency profiles for effective hiring
Effective reward and
more...
AT&T Certification for Supervisors
The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T Certificate for Call Center Team Leaders




The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you
more...
AT&T College of Call Center Excellence For Agents


The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games.
Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve
more...
Communication Skills Program
...earchers assured that people in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and
more...
Inbound Skills Program
...eos.
Key Learning Objective and Outcomes:
By the end of this programme, participants will have been able to:
Recognize Fundamental inbound customer service skills.
Understand difference between Call flow and Call customization.
Master Listening skills.
Empowering listening level & techniques.
Understand the basic speaking components.
Identify the power of
more...
Business Writing Skills Program
...thers.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
- Identify primary information and focus readers' attention on it,
- Write convincingly and persuasively,
- Create letters, memos, reports, and email that consistently achieve the intended impact, and
- Use a writing style and tone appropriate to the intended audience and
more...
From H2 Training & Consultancy Ltd
Negotiation Skills


...ne discussions with colleagues.
It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs.
"Very interesting and well presented. Consideration of negotiation techniques will be taken into account in future"
"All of
more...
From YRisk Consulting & Lending Academy
The Art of Underwriting Mortgage Loans

...sess and evaluate mortgage loans in mortgage banking and lending environment. It will add considerable value to your ability in quality decision-making.
At the end of the workshop, you will have a strong understanding of underwriting mortgage loans in banking and lending and can apply the knowledge to enhance your skills in the evaluation process.
Participants will:
a Understand the
more...
From Hospitality Education Services
ServSafe Food Safety Class for Spanish Speakers


This 2 Day ServSafe food safety and sanitation class is just for Spanish speakers and meets the NC requirements to qualify for the 2 point food safety training bonus on food service health inspections. NC currently requires 12 class contact hours and passsing of the ServSafe exam. Pre-registration and a ServSafe Essentials 5th Edition book & exam answer sheet is required. The class runs from 8:
more...
From XChange Training UK
Adobe CS4 Design Combo - Three Day Essentials introduction training


...images to improve their quality/ suitability for their intended publication.
Adobe Illustrator CS4 is the latest version of Adobe's industry standard vector-based illustrating tool and with the likely demise of Freehand it looks set to retain its crown for some time. It is used by graphic designers throughout the world to create a vast variety of different media including illustrations,
more...
Adobe Illustrator CS3 - One Day Introduction training



...the basics then means you'll be able to produce an almost endless scope of graphic designs.
Adobe Illustrator CS3 adds some great new features that beginners can start using straight away such as Control palette, Adobe Bridge, Live Trace and expanded export options.
By the end of this one day course for beginners, you will have learnt about the key Adobe Illustrator CS3 features and tools
more...
Adobe Flash CS3 - Two Day Introduction training



...eractive elements that contain sound and video.
By the end of this two-day course you will have a good understanding of the core features of Flash CS3 and how to use them to create visually attractive, interactive web elements.
Advantages of learning Adobe Flash CS3 with XChangeTraining
-Our Adobe Flash CS3 trainers are experienced web design professionals with excellent knowledge of
more...
Adobe Flash CS3 - One Day Introduction training



Adobe Flash CS3 is now a web standard and the only widely distributed technology for integrating vector graphics and animation into web sites. This combination of design and animation tools is complimented by a strong development environment that allows programmers to create highly interactive database driven technologies. Adobe Flash CS3 sees the arrival of a host of exciting new features,
more...
Maxon Cinema 4D Masterclass
This scheduled course will show delegates the fundamentals of Maxon Cinema 4D, and by the end of the course, you'll already be able to create your own 3D designs and character animations, and be beginning to move towards an understanding of the more sophisticated features of the software.
more...
Maxon Cinema 4D - One Day Intermediate
...a 4D is a flexible and powerful modeling, animation, and rendering tool, used to create a wide variety of images, including special effects, broadcast titles, character animations, and more. This impressively fast 3D modelling, animation, and ray-tracing application provides you with the opportunity to work within an object-oriented and multi-threaded architecture - yet despite its tremendous
more...
Maxon Cinema 4D - Two Day Introduction
...a 4D is a flexible and powerful modeling, animation, and rendering tool, used to create a wide variety of images, including special effects, broadcast titles, character animations, and more. This impressively fast 3D modelling, animation, and ray-tracing application provides you with the opportunity to work within an object-oriented and multi-threaded architecture - yet despite its tremendous
more...
Adobe InDesign CS4 Four Day Masterclass
...tools to further understand the capabilities of this high-end design application.
Through this training course, you can join the growing ranks of creative professionals discovering new levels of creative freedom and productivity using Adobe InDesign software. Tightly integrated with the Adobe applications you use most, InDesign delivers faster production workflows and a more fluid creative
more...
Adobe Photoshop CS4 - Two Day Introduction
...images to improve their quality/ suitability for their intended publication. As Photoshop is such a feature-rich application, other features of the software will be considered according to how appropriate they are to your workflow needs.
By the end of this course you will be able to use Photoshop CS4 to create basic artwork and layouts, and to save correctly for your intended medium.
more...
Adobe InDesign CS4 Two Day Advanced
This scheduled InDesign advanced training course provides the InDesign user the ability to hone their skills and move their knowledge of Adobe InDesign CS4 to an advanced level. Using the skills learned at introduction or intermediate level delegates will create complex documents and work with a variety of palettes and tools to further understand the capabilities of this high-end design
more...
From JCS Computer
Quickbooks Intermediate Training Class - Brentwood Missouri 314-644-4100






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Enterprise Intermediate Training Class - Brentwood Missouri 314-644-4100






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Enterprise Intermediate Training Class - Southfield Michigan 248-540-4552






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Enterprise Intermediate Training Class Kansas City Kansas 800-475-1047






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Enterprise Intermediate Training Class - Arlington Heights Illinois 847-364-0835






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Enterprise Intermediate Training Class - Holiday Florida 800-475-1047






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Intermediate Training Class Kansas City Kansas 800-475-1047






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Intermediate Training Class - Arlington Heights Illinois 847-364-0835






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Intermediate Training Class - Holiday Florida 800-475-1047






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
Quickbooks Intermediate Training Class - Southfield Michigan 248-540-4552






...you want them
a Add logos to forms
a Perform a year-end close with QuickBooks
a Use the Accountants Review process
a Backup and restore data files
a Protecting QuickBooks Data
This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within 60 days - Intuit markets QuickBooks as the accounting software for the
more...
From World Class Productivity Inc
Juggling Multiple Projects (a.k.a.Taking Charge of Multiple Projects)
...ions using both real and very realistic scenarios. By the end of the two days, participants not only have learned new techniques for dealing with multiple projects, they have the wherewithal to apply them on the job.
Offered three years in a row at the annual ProjectWorld conference, and across Canada through several associate universities, this often imitated*, never duplicated, course
more...
From SETTEC
Tenders andContracts Management

* Upon the completion of this course, candidates will be able to:
o Conduct an End-to-End procurement process
o Use the different procurement tools and techniques
o Be better negotiators
o Identify which type of contract to use, and when
o Have better command of Contract Management
o Better manage bidding and tendering processes
more...
From World Class Productivity Inc
Hands-on Microsoft Project

... course begins with essentially a blank sheet, but by the end of the second day, participants have input a complete project into MSP - including resources, costs, task dependencies and constraints. They are all the while learning tips and techniques that encourage both greater efficiency and fewer potential errors. They have also learned how to identify and resolve resource and scheduling
more...
From JCS Computer
Peachtree Intermediate
... Job Cost
Inventory
Build Assemblies Month End Balancing
Update Item Pricing
Inventory Reports
Overview
Welcome to the Peachtree software Intermediate Training Class. This comprehensive 1-day course is geared toward current Peachtree users who wish a more in depth understanding of the program or as a continuation of the Introduction to Peachtree Complete Accounting
more...
Peachtree Advanced
... Changing Accounting Periods
Audit Report Month End Reports & Balancing
Account Reconciliation
Review Backup Utility Voiding Transactions
Setting a Backup Schedule Memorized Transactions
Restoring Data Task Screen Templates
Time and Billing Changing Account ID s
Setup Excel Link
Forms Modification
Time Ticket Employees
more...
MAS 90 Training Class
... General Ledger Calculating Finance Charge
Period End Reports
Data Exchange
Accounts Payable
Startup Processes
Processing Transactions
Payment Process
1099 s
Linking A/ R to A/ P
Questions & Answers
Overview
Welcome to the Introduction and Library Master Training Class. This class is divided into discussion of concepts,
more...
MAS 200 Training Class
... General Ledger Calculating Finance Charge
Period End Reports
Data Exchange
Accounts Payable
Startup Processes
Processing Transactions
Payment Process
1099 s
Linking A/ R to A/ P
Questions & Answers
Overview
Welcome to the Introduction and Library Master Training Class. This class is divided into discussion of concepts,
more...
From Hospitality Education Services
ServSafe Food Safety & Sanitation Training and Exam Administration



This 2 Day ServSafe food safety and sanitation class meets the NC requirements to qualify for the 2 point food safety training bonus on food service health inspections. NC currently requires 12 class contact hours and passsing of the ServSafe exam. Pre-registration and a ServSafe Essentials 5th Edition book & exam answer sheet is required. The class runs from 8: 30am - 5: 00pm both days. The
more...
From Dale Carnegie Training of Ohio and Indiana
High Impact Presentations


Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure.
The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert
more...
From Business Industrial Network
Extended Hands-On PLC Training Seminar

...se and organizational status.
START DATE: Apr 21, 2008
END DATE: Apr 25, 2008
URL: http://www.bin95.com/St-Louis_PLC_Training.htm
SUBJECT: Hands-On PLC Troubleshooting Seminar
DESCRIPTION: You will receive hands on training for the PLC5, SLC500 and Micrologix PLC. 1.6 CEU and Certificate
LOCATION: Microsoft Building, Saint Louis, MO. 63141
Cost: $1950 for 5 Days, manual, sim cd and lunch
more...
From XChange Training UK
Adobe Photoshop CS3 - Two Day Intermediate Training Course
Adobe Photoshop CS3 is the standard image editing application used by the majority of design professionals throughout the world. It offers incredible creative freedom both in terms of manipulating exisiting images, creating new art work, and integrating all design elements. Photoshop CS3 also supports vector graphics, easy automation, and a wide range of other improved features, including the
more...
Adobe Photoshop CS3 - One Day Intermediate Training Course
...cts of Photoshop image manipulation and creation.
By the end of this course you will have consolidated your existing knowledge of Photoshop and will have learnt about more advanced features in Photoshop.
(This course is also available as a two day course which provides sufficient time to cover the features in a more complete manner and allows more time for experimenting and creating completed
more...
Adobe Photoshop CS3 - Two Day Introduction Training Course
... images to improve their quality/suitability for their intended publication. As Photoshop is such a feature-rich application, other features of the software will be considered according to how appropriate they are to your workflow needs.
By the end of this course you will be able to use Photoshop CS3 to create basic artwork and layouts, and to save correctly for your intended medium.
(This
more...
Adobe Photoshop CS3 - One Day Introduction Training Course
... images to improve their quality/suitability for their intended publication. As Photoshop is such a feature-rich application, other features of the software will be considered according to how appropriate they are to your workflow needs.
By the end of this course you will be able to use Photoshop CS3 to create basic artwork and layouts, and to save correctly for your intended medium.
(This
more...
Adobe Illustrator CS3 - Two Day Intermediate training
...the basics then means you'll be able to produce an almost endless scope of graphic designs.
Adobe Illustrator CS3 adds some great new features that beginners can start using straight away such as Control palette, Adobe Bridge, Live Trace and expanded export options.
By the end of this two day intermediate course for beginners, you will have refreshed your knowledge of the features in CS3 and
more...
Adobe Illustrator CS3 - One Day Intermediate training
...the basics then means you'll be able to produce an almost endless scope of graphic designs.
Adobe Illustrator CS3 adds some great new features that beginners can start using straight away such as Control palette, Adobe Bridge, Live Trace and expanded export options.
By the end of this one day intermediate course for beginners, you will have refreshed your knowledge of the features in CS3 and
more...
Adobe Illustrator CS3 - Two Day Introduction training
...the basics then means you'll be able to produce an almost endless scope of graphic designs.
Adobe Illustrator CS3 adds some great new features that beginners can start using straight away such as Control palette, Adobe Bridge, Live Trace and expanded export options.
By the end of this two day course for beginners, you will have learnt about the key Adobe Illustrator CS3 features and tools
more...
Acrobat Professional 8 training for collaborative workflows
Acrobat Professional 8 training for collaborative workflows
Acrobat 8 has brought a host of new tools for streamlining all stages of document production in any size of collaborative workflow. Apart from the increased commenting tools palette you can now activate commenting in Adobe Reader 7 and 8, effectively allowing you to create an entire collaborative workflow with a single license of Adobe
more...
Microsoft Project - Introduction One Day Training Course
Microsoft Project is the leading application for project management and is designed to address the work and people management needs of today's organisations. MS Project gives you ways to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. IT and business professionals to visualise, explore and communicate complex information.
In this one day
more...
Microsoft Visio - Introduction One Day Training Course
Microsoft Visio is the leading application for IT and business professionals to visualise, explore and communicate complex information. Visio allows users to go from complicated text and tables that are hard to understand to Visio diagrams that communicate information at a glance. Use the wide variety of diagrams in Office Visio 2007 to understand, act on, and share information about
more...
From Meirc Training and Consulting
Performance Management - Human Resources Management




Explain performance management definitions, aims and developments.
Learn how to use tangible and intangible measures of performance.
Learn how to set business based objectives including SMART targets and measures.
Understand the performance management cycle and how to manage it.
Complete the performance management cycle including end of year reviews, using competencies and the various rewards
more...
Nationalization Attracting and Retaining Nationals - HR Management




Determine the main sources for attracting and hiring nationals in the region.
Define the recruitment & selection processes best used for selecting nationals.
List the main criteria best used for assessing nationals.
Design an induction program for newly hired nationals.
Use the right techniques for evaluating nationals at the end of their induction/ probation period.
more...
Customer Service Excellence




By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting customers.
Agree on a strategy to recover from major setbacks and regain the loyalty of customers.
more...
Project Management Skills - Contracts and Projects




...end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Review the financial aspects of the projects they are currently handling.
Be more prepared to deal with all parties concerned through better negotiation and communication skills.
Develop an awareness of own personal strengths and weaknesses while managing
more...
Retail Management - Sales and Marketing




By the end of the program, participants will be able to:
Oversee store operations, supervise employees and manage inventory.
Understand customer behavior in a retail environment.
Develop successful sales plans to grow store profitability.
Ensure a positive shopping experience.
Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.
more...
Technical Report Writing - Business Writing




By the end of the program, participants will be able to:
Write clear and reader friendly technical reports.
Understand the structure of technical reports.
Produce various types of technical reports.
Prepare visuals that supplement and support technical reports.
Present statistics and technical information in an understandable manner.
more...
Advanced Purchasing and Cost Saving Techniques - Dubai




By the end of the program, participants will be able to:
Understand the strategic role of the purchasing department.
Perform accurate supplier evaluation.
Learn the importance of value analysis to purchasing.
Evaluate the performance of the department using proper KPIs.
Improve the efficiency of the purchasing function.
more...
Cost Management Fundamentals and Techniques - Dubai




By the end of the program, participants will be able to:
Learn the importance of analyzing and managing costs.
Understand Activity-Based Management ABM.
Appreciate the importance of process costing and cost allocation.
Develop important tools for planning and decision making.
Evaluate and manage performance through strategic cost management.
more...
Managing and Coordinating Training Proactively - Dubai and Beirut



...end of the program, participants will be able to:
Distinguish between the proactive/ strategic approaches of managing training and the traditional/ reactive approach.
Use appropriate methods to identify training needs.
Design and conduct a training needs analysis.
Analyze the components of human performance and determine how managers and/ or the corporate culture may enhance
more...
Human Resources Management - Riyadh, Dubai, Kuala Lumpur




...end of the program, participants will be able to:
Explain the main functions in Human Resources and the role of each.
Learn the functions of recruitment and selection and explain the main steps in attracting and hiring qualified candidates.
Learn the cycle of training and development and how T & D works from identification of training needs to evaluation of training.
Learn the roles and
more...
Advanced Communication Skills - Dubai




...end of the program, participants will be able to:
Identify common communication problems that may be holding them back.
Identify personal listening styles and cite different approaches to improve listening skills.
Develop skills in asking questions to get the information they need.
Learn how to say No and disagree with others assertively.
Enhance their ability to influence different
more...
Customer Loyalty Strategies and Measurement - Dubai




...end of the program, participants will be able to:
Understand customer satisfaction, retention, loyalty and measure them in a meaningful and systematic way.
Include a profitability dimension to any customer loyalty strategy.
Plan, manage and analyze impact-full customer satisfaction surveys.
Define customer segments, profiles and models for maximum strategic as well as tactical impact.
more...
HR KPIs Measuring the Effectiveness of Human Resources - Dubai Beirut Abu Dhabi




...end of the program, participants will be able to:
Define metrics and the role they play in measuring the effectiveness of Human Resources.
Differentiate between hard and soft metrics in human resources.
List and calculate the world class benchmarks which should be used in measuring the effectiveness of recruitment and selection, training and development, compensation and benefits,
more...
Win-Win Negotiation Skills - Dubai Jeddah




By the end of the program, participants will be able to:
Recognize the soft, hard and principled styles in negotiating and identify their own personal negotiating styles
Plan and conduct (individually and within a team) several negotiations.
Use the 10-point planning format that will allow reaching a win-win outcome
Appreciate and apply (if need be) different negotiating tactics.
more...
High Performance Teams - Dubai Riyadh
By the end of the program, participants will be able to:
Identify team strengths and blind spots after analyzing their personal styles and preferences.
Distinguish between groups and teams and list the major characteristics of effective teams.
Make decisions by consensus through participating in a number of team building activities
more...
Marketing for Better Results - Dubai




By the end of the program, participants will be able to:
Define the nature and concept of marketing in a competitive environment.
Understand the process of planning for marketing activities.
Apply the techniques used in assessing market opportunities
Gather information necessary for implementing successful marketing strategies.
Understand the implications of the 4Ps in marketing.
more...
Mastering Business and Financial Modeling - Abu Dhabi Dubai




By the end of the program, participants will be able to:
Use Microsoft Excel in business finance more effectively.
Perform analysis and evaluation to assist in enhancing the decision making process.
Understand and create pivot tables and pivot charts.
Analyze business data in no time.
Prepare business and flash reports to senior management.
more...
Business Etiquette and Protocol - Dubai




By the end of the program, participants will be able to:
Behave correctly in both business and social situations.
Interact effectively with different personality types.
Represent the organization at various functions.
Organize and manage events such as business luncheons and formal dinners.
Meet and greet important guests, clients and customers in a proper manner.
Deal successfully with the
more...
Business Etiquette and Protocol - Dubai




By the end of the program, participants will be able to:
Behave correctly in both business and social situations.
Interact effectively with different personality types.
Represent the organization at various functions.
Organize and manage events such as business luncheons and formal dinners.
Meet and greet important guests, clients and customers in a proper manner.
Deal successfully with the
more...
Certified Administration and Office Management Professional - Dubai Abu Dhabi




...end of the program, participants will be able to:
Define and understand the role of the office manager / administrator.
Acquire time management skills required for better office productivity.
Handle telephone calls properly and professionally.
List the main causes of stress and the techniques needed to control them.
Learn communication strategies needed for carrying out responsibilities
more...
Certified Purchasing Professional - Dubai




By the end of the program, participants will be able to:
Learn the important organizational role of the purchasing department.
Acquire the proper negotiation techniques with suppliers.
Evaluate the performance of the department at the macro level.
Know when and how to train the purchasing staff.
Decide when to buy or lease based on key purchasing factors.
more...
Intermediate Accounting - Dubai




By the end of the program, participants will be able to:
Understand the balance sheet and financial disclosures.
Learn the importance of the income statement and statement of cash flow.
Have a clear comprehension of asset measurement and recognition.
Analyze and understand various investment classes.
Perform liability and equity measurements and disclosures.
more...
Advanced Compensation Management - Dubai Kuala Lumpur



By the end of the program, participants will be able to:
Understand the value of performance based reward systems as a business tool and a motivator of employees.
Evaluate the uses and benefits of short and long term incentives.
Match compensation systems and organization culture.
Stay up to date with trends in compensation.
more...
Implementing and Managing a Customer Complaints System - Dubai




By the end of the program, participants will be able to:
Understand the concepts and importance of customer feedback.
Understand the flow of customer feedback in an organization.
Learn to use customer feedback to enhance the organization a a s performance.
Learn to develop an effective customer feedback system.
more...
Certified Accounts Assistant - Dubai Abu Dhabi




By the end of the program, participants will be able to:
Understand the cycle of accounting.
Learn how accounting affects their day-to-day business.
Learn the components of financial statements.
Perform the accounting closing cycle.
Get up to date with accounting terminology that will enable them to perform more effectively at work.
more...
Certified Contract Manager - Dubai
...end of the program, participants will be able to:
Identify problems, principles, definitions and the major steps involved in the contracting process.
Define ways to develop the scope of work and avoid pitfalls.
Develop criteria to invite, receive and evaluate tenders.
Identify administration tools and roles of the contract manager / administrator.
Discuss ways of using lessons learned to
more...
Interdepartmental Communication - Kuala Lumpur Dubai




...end of the program, participants will be able to:
Identify and understand the framework of interdepartmental communication.
Understand the importance and practice of excellent internal customer service.
Take a proactive approach in simplifying the work processes and flow between work units.
Remove interdepartmental communication barriers and resolve conflict.
Develop a plan for enhancing
more...
Report Writing for the Modern Business - Dubai




By the end of the program, participants will be able to:
Write an effective report covering its various stages and divisions.
Reach the proper conclusions based on analysis of findings.
Give strong recommendations based on the right conclusions.
Illustrate reports with attractive visual aids.
more...
Successful Fleet and Transport Management - Dubai Istanbul




...end of the program, participants will be able to:
Apply the procedures and techniques needed for the effective management of a fleet (trucks, cars, buses and material handling equipment).
Plan and implement effectively all activities related to fleet management and distribution.
Manage the organization, personnel, and operational requirements for a successful transportation/ distribution
more...
Competency-Based Human Resources Management - Kuala Lumpur Dubai




...end of the program, participants will be able to:
Define competencies, their history and the important role they play in Human Resources and the organization.
Analyze the main components of a competency, the differences between each and their relevance to HR processes.
Learn where competencies come from and apply the main steps in designing competency frameworks and models.
Apply
more...
Contract Preparation and Management - Contracts and Projects



By the end of the program, participants will be able to:
Identify and discuss the major steps involved in the contracting procedures.
Develop the scope of work and recognize the implications of a poorly prepared scope.
Discuss the contracting strategy including pricing.
Select contractors more efficiently.
Review the tendering principles and process
more...
Effective Budgeting and Cost Control for Finance




...end of the program, participants will be able to:
See how the budget relates to the two key financial statements: balance sheet and income statement.
Prepare a budget consistent with the organizational strategic plan.
Use appropriate estimation techniques in the development of revenue and expense budgets.
Identify all the appropriate costs to be included in a capital expenditure proposal.
more...
Six Sigma Quality Applications for Business Growth and Productivity



By the end of the program, participants will be able to:
Define and understand Six Sigma and why it is necessary to sustain business improvement.
Understand and apply the DMAIC problem solving method.
Understand the role of Six Sigma in customer service and continual improvement.
Implement and deploy Six Sigma.
Understand organization readiness.
more...
Managing for Sales Results - Sales Training




...end of the program, participants will be able to:
Analyze the various principles underlying the sales management functions.
Practice human relations skills pertaining to sales teamsa management.
Demonstrate professional behavior as sales managers/ supervisors with their teams.
Apply sales competency models in interviewing, training and evaluating sales professionals.
Effectively convert
more...
ASQ Certified Manager of Quality and Organizational Excellence Refresher




...end of the program, participants will be able to:
Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination.
Refine their writing skills in preparation for the a constructed responsea section of the examination.
Practice sample tests.
This course is designed and developed by ASQa s Quality Management Division. The course is presented
more...
Certified Team Leader - Interpersonal Skills





...end of the program, participants will be able to:
Promote trust and rapport by exploring team player style and how it responds to team values.
Recognize the key elements that move team from involvement to empowerment and how to give these elements to a team.
Examine the work practices of high performing teams.
Gain new insights into creating a motivating team environment.
Implement
more...
Executive Effectiveness



By the end of the program, participants will be able to:
Understand how our worldview and perceptions affect our decisions.
Better deal with different generations in the workplace and ensure results through contribution.
Explore the range of forces and ways of thinking that might possibly influence the future of management.
Sharpen their leadership skills through innovative thinking.
more...
Efficient Administration and Secretarial Skills




...end of the program, participants will be able to:
Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.
Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively.
Handle telephone calls properly and professionally.
Develop self-management techniques
more...
Human Resources Management - Advanced Training




...end of the program, participants will be able to:
Define human resources and its main functions.
Define the link between business strategies and Human Resources.
Learn the reasons behind employee turnover and the main tools and techniques for improving employee job satisfaction and retention.
Evaluate the results of Training & Development through the use of Key Performance Indicators.
more...
Enhancing Your Creativity - Interpersonal Skills




By the end of the program, participants will be able to:
Determine their potential for creativity and innovation
Apply the creative thinking skills and methods in various work-related situations.
Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ).
Recollect and retrieve memorized information easily and quickly.
more...
Training Your Mind for Success with NLP - Interpersonal Skills


...end of the program, participants will be able to:
Define and understand Neuro Linguistic Programming (NLP) and its relevance at work
Identify their preferred thinking patterns and filters.
Apply sensory specific language in their day-to-day interactions with others.
Use modeling techniques to improve their skills.
Use NLP in leading and coaching others.
Understand the law of attraction
more...
Enhancing Your Creativity




By the end of the program, participants will be able to:
Determine their potential for creativity and innovation
Apply the creative thinking skills and methods in various work-related situations.
Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ).
Recollect and retrieve memorized information easily and quickly.
more...
From Planning to Execution A Winning Strategy




...end of the program, participants will be able to:
Identify and build company competencies, capabilities and resource strengths and explore essential key managerial components for implementing strategy.
Examine and evaluate company best practices to strive for continuous improvement.
Revise and develop current policies and procedures to facilitate strategy execution.
Learn how information
more...
Key Managerial Skills for New Managers and Supervisors - Management




...end of the program, participants will be able to:
Discover their role as new managers or supervisors.
Apply different leadership styles to successfully lead and motivate their employees.
Learn how attitudes and personality types affect team performance.
Understand key components of Emotional Intelligence (EI)
Empower employees through delegation.
Understand how to successfully deal with
more...
Evaluating and Managing Risks - Management




...end of the program, participants will be able to:
Understand the key principles underpinning the effective management of risk.
Identify the risks that are derived from people, processes, and systems and their impact on operational, environmental, financial and product elements.
Know the process of Continuous Risk Management CRM and understand its 5 steps.
Identify a range of techniques
more...
Psychology of Peak Performance - Management


...end of the program, participants will be able to:
Get an inside look at Personality and its various dimensions.
Identify the major mental abilities which affect performance.
Define conditions for effective goal setting.
Comprehend the major traits of Emotional Intelligence and their impact on performance.
Use persuasive techniques in influencing people.
Use the powers of positive and
more...
Successful Planning Organizing and Control - Management




By the end of the program, participants will be able to:
Apply the critical managerial and supervisory functions of planning, organizing and control.
Use the planning cycle for effective results.
Link the strategic plan to departmental action plans and schedules.
Plan and schedule departmental projects.
Manage the plan with performance measurement.
more...
Developing and Implementing the Business Plan - Management




...end of the program, participants will be able to:
Appreciate the critical importance of a well thought-out business plan for the success of the organization.
Analyze the business environment and define the most appropriate goals and strategies.
Choose and implement tactics and programs designed to maximize operational success.
Develop a practical plan that will enable management to
more...
Management Skills and Techniques - Engineers




...end of the program, participants will be able to:
Understand the management functions of planning, organizing, directing and controlling in a team-building manner.
Run an effective work schedule that will increase the productivity.
Learn how to coordinate, delegate, and communicate with others to achieve the desired goals.
Find out how to creatively manage problem solving and
more...
The Distance Manager Managing Offsite Employees and Virtual Teams




...end of the program, participants will be able to:
Enhance cross cultural understanding and successfully manage in a virtual environment.
Build trust with team members.
Differentiate between virtual and remote teams and adapt their leadership skills.
Learn new technologies to support virtual teams.
Reinforce and upgrade their team leadership.
Build common vision.
Sharpen their remote
more...
Advanced Level Supervisory Skills




...end of the program, participants will be able to:
Help clarify roles and responsibilities of the new job.
Adjust to the new role with confidence and assurance to handle the position.
Grasp the importance of setting goals, planning and prioritizing in order to achieve
organizational objectives.
Organize time, work and effectively use delegation.
Inspire employees and align the team.
more...
Leadership Middle Management



...end of the program, participants will be able to:
Differentiate among the three levels of management and understand their responsibilities.
Discuss the principal challenges managers face in todaya s increasingly competitive environment.
Practice advanced managerial skills needed for senior positions.
Resolve conflict based on a win-win approach.
Introduce and manage change leading to
more...
Professional Manager - Certified



By the end of the program, participants will be able to:
Know the various functions and the type of management activity associated with each.
Decide when to use coaching and counseling.
Define the relationship between attitude and behaviour and use it to motivate self and others.
Use logical and creative approaches to solving problems.
Differentiate between leadership and management.
more...
Leaders Power




By the end of the program, participants will be able to:
Distinguish between management and leadership.
Identify their strengths and leadership styles through self-assessment.
Examine various leadership theories with emphasis on situational leadership.
Identify the major competencies underlying emotional intelligence.
Understand the role of the leader as delegator and change agent.
more...
Finance Skills for Non-Finance Professionals



...end of the program, participants will be able to:
Learn the functions of financial management.
Understand the four key financial statements: balance sheet, income, cash flow and changes in ownersa equity.
Interpret the financial health of a company or profit center.
Master capital budgeting and cost-volume-profit analysis.
Use financial information to manage the business or their
more...
Simplification of Work Processes and Procedures for Quality




...end of the program, participants will be able to:
Analyze the basic concepts and steps in work simplification.
Practice the use of flow charts, office layout charts and work distribution charts.
Simplify complicated procedures as part of a number of case studies.
Analyze and distribute work allocated to employees in an organizational unit.
Justify how the simplification of work procedures
more...
Effective Project Management




...end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Understand and apply project management skills and leadership techniques required by the project manager(s) / coordinator(s) in order to achieve the project scope.
Develop an awareness of own personal strengths and weaknesses while managing projects.
Plan
more...
Team Building Training Dubai High Performance Teams




Objectives:
By the end of the program, participants will be able to:
Identify team strengths and blind spots after analyzing their personal styles and preferences.
Distinguish between groups and teams and list the major characteristics of effective teams.
Make decisions by consensus through participating in a number of team building activities.
more...
Interpersonal Communication Skills



...end of the program, participants will be able to:
Develop the necessary skills to become better communicators.
Analyze the basic principles underlying interpersonal communication and human behavior.
Understand the verbal and non-verbal components of the human communication process.
Develop skills in listening actively and empathetically to others.
Apply effective ways to deal with
more...
Emotional Intelligence - Strategies for Success




...end of the program, participants will be able to:
Understand the nature and theories underlying Emotional Intelligence EI.
Define the various EI competencies and identify areas for improvement as needed.
Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments.
Determine the impact of different leadership styles
more...
Meirc Training Dubai: The Distance Manager, Managing Offsite Employees





...end of the management training program, participants will be able to:
Enhance their cross cultural understanding and successfully manage in a virtual environment.
Build trust with team members.
Differentiate between virtual and remote teams and adapt their leadership skills.
Learn new technologies to support virtual teams.
Reinforce and upgrade their team leadership.
Build Common vision.
more...
Speed Reading Techniques for Highly Effective People



Training Objectives:
By the end of the career training program, participants will be able to:
Use advanced reading and comprehension skills.
Read better and faster and concentrate more effectively.
Get what they want and need from reading in less time.
Comprehend and retain more of what they read.
Know how to read work material, emails and all business reading more effectively.
more...
Simplification of Work Processes and Procedures
...es who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees
more...
Simplification of Work Processes and Procedures
...es who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case studies. Analyze and distribute work allocated to employees
more...
Neuro Linguistic Programming: Strategies for Excellence at Work and Life





Objectives:
By the end of the program, participants will be able to:
Define and understand Neuro Linguistic Programming NLP and its relevance at work.
Identify their preferred thinking patterns and filters.
Apply sensory specific language in their day-to-day interactions with others.
Use modeling techniques to improve their skills.
Use NLP in leading and coaching others.
more...
Managing Conflict: Power through Influence




Objectives:
By the end of the training program, participants will be able to:
Define and understand the sources of conflict.
Learn the different strategies used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others.
more...
Evaluating Training: From Reaction to ROI



...end of the program, participants will be able to:
Define the purpose of evaluation at each of the five established evaluation levels.
Write comprehensive instructional learning objectives and link them to the different evaluation levels.
Select appropriate data collection methods for each of the evaluation levels.
List ways to improve transfer of skills from the workshop to the workplace.
more...
The Customer Service Mindset



Objectives:
By the end of the program, participants will be able to:
Analyze basic behavioral patterns of different customers' personality profiles.
Practice the skills for dealing with customers and handling their complaints.
Understand the concept of service mindset and ways of developing it within their organization.
more...
The Strategic Marketing Plan



Objectives:
By the end of the program, participants will be able to:
Define the concept and scope of strategic marketing.
Understand the process of strategic planning.
Apply the techniques used in preparing the strategic marketing plan.
Develop the components of strategic marketing planning.
more...
Benchmarking for Optimum Organizational Performance



...end of the program, participants will be able to:
Understand the overall environment within which the benchmarking process is undertaken in order to achieve better organizational performance and productivity.
Discuss the different approaches to benchmarking in order to determine which approach / combination is most suitable to your organization.
Discuss the benchmarking methodologies in
more...
Managing Meetings



Objectives:
By the end of the program, participants will be able to:
Identify the correct structure and correct purpose of a meeting.
Learn how to properly lead a meeting.
Discover the various responsibilities of participants in a meeting.
Prepare an agenda and write minutes for the meeting.
Practice the various types of questions to be asked in a meeting.
more...
Evaluating & Rating Suppliers



Objectives:
By the end of the program, participants will be able to:
Identify reliable suppliers and evaluate them for eventual selection.
Analyze supplier performance using appropriate rating systems.
Develop and use an approved supplier list or "bid list".
Design scientific surveys to measure the performance of suppliers.
more...
Professional Certificate in Selection Interviewing



...end of the program, participants will be able to:
Define the importance of interviewing as a method of selection.
Learn the main types of selection interviews and when and how to use each.
Design an interview guide and use it in order to collect code-able data from interviewees.
Use probing techniques designed to uncover behavioral characteristics of applicants.
Use data collected from
more...
Intermediate Accounting: Managing Business Transactions



Objectives:
By the end of the program, participants will be able to:
Understand the balance sheet and financial disclosures.
Learn the importance of the income statement and statement of cash flow.
Have a clear comprehension of asset measurement and recognition.
Analyze and understand various investment classes.
Perform liability and equity measurements and disclosures.
more...
Customer Service Excellence: How to win & keep customers



Objectives:
By the end of the program, participants will be able to:
Understand the importance of customer service in a competitive environment.
Practice the techniques of managing customer expectations and delighting them.
Agree on a strategy to recover from major drawbacks and regain the loyalty of customers.
more...
Call Center Management Skills



Objectives:
By the end of the program, participants will be able to:
Identify and solve common call center problems.
Acquire higher productivity from call center operators.
Apply the skills required by a call center manager.
more...
Essential Skills for Professional Financial Managers



...end of the program, participants will be able to:
Gain knowledge of essential skills to enhance our ability to run the Finance Department.
Manage finance functions in an organized and professional manner.
Understand the reporting requirements for the Finance Department.
Become skilled at important personal organization, staffing and time management skills.
Apply finance policies and
more...
Maintenance Management for Buildings & Facilities



Objectives:
By the end of the program, participants will be able to:
Understand how to manage effectively building and facilities maintenance.
Structure a cost saving project and determine the required changes.
Set up a work order system, PM procedures and task lists.
Estimate custodial work, conduct craft training and increase the motivation of maintenance staff.
more...
Improving Productivity through Quality & Cost Reduction



...end of the program, participants will be able to:
Identify ways and means to improve organizational and/or departmental productivity in order to increase profits and/or decrease/eliminate costs or losses.
Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions.
Recognize the business processes that need re-evaluating and/or
more...
Certified Purchasing Professional



Objectives:
By the end of the program, participants will be able to:
Learn the important organizational role of the purchasing department.
Conduct accurate supplier analysis.
Evaluate the performance of the department at the macro level.
Know when and how to train the purchasing staff.
Decide when to buy or lease based on key purchasing factors.
Improve the efficiency of buying goods and
more...
Warehouse Operations & Management



Objectives:
By the end of the program, participants will be able to:
Maximize user service and provide fast and accurate issuing.
Plan and control the warehousing operation to minimize the operational costs.
Guarantee safety to the warehouse personnel and facilities.
Plan to develop the warehouse personnel.
Plan to deal and work with the problems and constraints related to warehousing
more...
Certified Fixed Assets Professional



...end of the program, participants will be able to:
Learn up-to-date rules covering the managing and accounting for fixed assets.
Gain knowledge of depreciation management techniques and how they affect your operations.
Be able to correctly recognize and measure fixed assets.
Report fixed assets accurately by adhering to internationally recognized conventions.
Understand how to manage
more...
Basics of Transport Fleet Maintenance



...end of the program, participants will be able to:
Distinguish the important from the unimportant in managing the maintenance of a fleet (cars, buses, trucks, materials handling equipment, ).
Identify the critical vehicles, mechanics, vendors and drivers costing money.
Apply new ideas to reduce maintenance calls and fuel consumption.
Slash paperwork and improve warranty recovery.
Manage fleet
more...
Supervisory Skills: Level 2



Objectives:
By the end of the program, participants will be able to:
Plan and control work and contribute towards the attainment of company's objectives.
Use effective communication techniques.
Work in teams and resolve conflicts.
Practice professional techniques in policy enforcement and corrective guidance.
Use time in an effective way.
more...
Basic Presentation Skills



Objectives:
By the end of the program, participants will be able to:
Practice the key techniques and skills necessary to design dynamic presentations.
Prepare and deliver two presentations and give and receive feedback on them.
Develop greater confidence in speaking to a group of people.
Learn the qualities of a dynamic presenter and ways for achieving them.
more...
Basics of Human Resources Management



...end of the program, participants will be able to:
Explain the main functions in Human Resources and the role of each.
Learn the basics of the recruitment and selection function and explain the main steps in attracting and hiring qualified candidates.
Learn the cycle of the training and development function and how T&D works from identification of training needs to evaluation of training.
more...
Contract Preparation & Management



Objectives:
By the end of the program, participants will be able to:
Identify and apply the major steps involved in the tendering and contracting process.
Define the scope of work and the implications of a poorly prepared scope.
Select contractors more efficiently.
Manage the process of awarding contracts.
more...
Job Analysis & Job Description



Objectives:
By the end of the program, participants will be able to:
Understand the importance of job descriptions in the wider context of Human Resources.
Carry out job analysis to obtain information for the preparation of job descriptions and other purposes.
Write job descriptions.
more...
Advanced Selling Strategies



...end of the program, participants will be able to:
Respond to customers' needs in order to adapt their selling approach to those needs.
Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal.
Gain awareness of the professional behavior during all phases of the sales call.
Obtain an understanding on how to develop a long-term relationship and
more...
Managing Conflict: Power through Influence




Training Objectives:
By the end of the career training program, participants will be able to:
Define and understand the sources of conflict.
Learn the different strategies used in resolving conflict.
Identify their own personal conflict resolution style.
Understand the different bases of power and how to change them.
Apply influence and explore their relationships with others.
more...
Simplification of Work Processes & Procedures



...end of the program, participants will be able to:
Analyze the basic concepts and steps in work simplification.
Practice the use of flow charts, office layout charts and work distribution charts.
Simplify complicated procedures as part of a number of case studies.
Analyze and distribute work allocated to employees in an organizational unit.
Justify how the simplification of work procedures
more...
Materials & Supply Chain Management



...end of the program, participants will be able to:
Define the objectives and functions of materials management (purchasing, stock control, stores, and physical distribution) and how they relate to each other.
Present and discuss the specifications needed for each of the materials management functions in order to optimize the usage of personnel, facilities and capital.
Use the right key
more...
Handling & Resolving Contractual Claims



Objectives:
By the end of the program, participants will be able to:
Identify and avoid causes for contractual claims.
Recognize the different types of claims and how to prevent and/or deal with each type.
Understand the different approaches to claims handling including alternative dispute resolution.
Practice and discuss, through a project, all aspects of handling and resolving contractual
more...
Moving Ahead with Process Mapping & Auditing



Objectives:
By the end of the program, participants will be able to:
Process definitions and importance of processes in their organizations.
Elements of a business process.
Process assessments for core, support and linkages processes.
How to analyze, simplify and improve processes.
Creating process maps and measuring performance.
more...
Successful Report Writing



Objectives:
By the end of the program, participants will be able to:
Write an effective report covering its various stages and divisions.
Reach the proper conclusions based on analysis of findings.
Give strong recommendations based on the right conclusions.
Interpret numbers and illustrate reports with visual aids.
more...
Train the Trainer: From Design to Delivery



Objectives:
By the end of the program, participants will be able to:
Relate their psychological types and/or learning styles to instructional strategies.
Analyze the basic assumptions and principles underlying adult learning.
Write specific instructional learning objectives.
Prepare an outline for a training program of their choice.
Plan and deliver a training session relevant to their areas of
more...
Effective Budgeting & Cost Control



...end of the program, participants will be able to:
See how the budget relates to the two key financial statements: balance sheet and income statement.
Prepare a budget consistent with the organization's strategic plan.
Use appropriate estimation techniques in the development of revenue and expense budgets.
Identify all the appropriate costs to be included in a capital expenditure proposal.
more...
Certified Contract Manager



...end of the program, participants will be able to:
Identify and apply the major steps involved in the tendering and contracting process.
Define the scope of work and the implications of a poorly prepared scope.
Identify administration tools and roles of contract administrator / assistants.
Recognize the main contractual provisions and appreciate their effects on the implementation and
more...
Project Management Skills



...end of the program, participants will be able to:
Plan, schedule, implement and control projects in a structural and professional style.
Review the financial aspects of the projects they are currently handling.
Be more prepared to deal with all parties concerned through better negotiation and communication skills.
Develop an awareness of own personal strengths and weaknesses while managing
more...
