Instructor Led End Training in County Antrim, uk

Introduction To MS Access .... No experience of MS Access is required. Benefits At the end of this course you will have a good working knowledge of MS Access. You will feel more confident using Access, and be able to create a database from scratch. Understanding and using tables, fields and records and the rules for entering your data is the foundation from which you can create simple queries, use forms and, ultimately  more...

Adobe Premiere ...endly digital video editing package. This 2 day introductory course will demonstrate all of the primary functions of Premiere. It is intensive and delegates are encouraged to be creative. PREREQUISITES Knowledge of the windows interface would be required. No experience of Adobe Premiere is necessary. BENEFITS On completing the course delegates will be able to develop their skills from a  more...

Introduction To MS Windows ...bly comfortable with a keyboard layout. BENEFITS At the end of the course you should be able to understand all you need to know to start using your PC, whether you choose to use it for work or for surfing the internet / playing games at home. COURSE CONTENT: X Powering up/Booting X Starting your computer X The Windows Desktop X The Start Button V Start up menu V The Task Bar  more...

Introduction to Macromedia Dreamweaver Learn how to use Macromedia Dreamweaver as a Web Design Tool. This is a hands-on course that will introduce you to the basics of the Macromedia Dreamweaver MX Web development application. On completion of the course, you will be able to create a fully functional website and understand the terminology & process of web design. Students will create web sites that include: - frame-based pages -  more...

Introduction to MS Outlook ...experience of MS Outlook is required. BENEFITS At the end of this course you will have a good working knowledge of Outlook basics. You will feel more confident using Outlook and be able to manage and communicate using Microsoft Outlook. Users may set up meetings across the network, organise their calendar or delegate it to someone else, manage their to-do list using Tasks, and even  more...

Advanced MS Access ...to MS Access course will allow sufficient knowledge to attend our Advanced MS Access course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Access. You will: - Learn to automate functions by creating simple and then very advanced macros. - Advance your querying ability and then to use SQL statements in your queries. - Discover how to  more...

Advanced MS Excel (1 & 2 Days) ... our Introduction to MS Excel course. BENEFITS At the end of this course you will have a complete understanding of the higher functions of Excel. You will be able to: - perform the most advanced calculations and functions - manipulate data using pivot tables and advanced analysis - record macros - integrate with other office applications. You will then be qualified to progress to  more...

Advanced MS Word - 1 Day ..., or our Introduction to MS Word course. Benefits At the end of this course, you will have a complete understanding of the higher functions of Word. You will be able to perform the most advanced functions, including merging your documents with databases for mail-shots and producing well-defined forms. You will learn how to work with extremely large documents and how to use macros to speed  more...

Introduction to MS Excel - 1 Day .... No experience of MS Excel is required. Benefits At the end of this course you will have a good working knowledge of Excel basics. You will feel more confident using Excel and be able to create a spreadsheet from scratch. Understanding and using some of the built in calculation and formula functionality will allow you to be more productive in your work and home Excel environments.  more...

Introduction to MS Powerpoint ...xperience of MS PowerPoint is required. BENEFITS At the end of this course you will have a good working knowledge of PowerPoint basics. You will feel more confident using PowerPoint and be able to create a presentation from scratch. You will: - Learn how to improve the format of your text as well. - Get to grips with importing and manipulating graphics. - Use the Powerpoint drawing tools.  more...

Introduction to MS Word - 1 Day ...xperience of Microsoft Word is required. Benefits At the end of this training course you will have a good working knowledge of Word basics. You will feel more confident using Word and be able to create a document from scratch. Understanding and using some of the built in layout and text editing functionality will enable you to produce far more striking and effective documentation in your  more...

Introduction To Business Objects ...e input that you can apply immediately at work. A must-attend course designed for those users who are predominately responsible for editing or creating reports for Business Objects end users, and recipients of corporate reports. The Business Objects Environment - Documents - Reports - Blocks - Universes, Classes and Objects The User Interface - Toolbars and Menus - The Report  more...

Introduction To Sage Line 50 ...ne 50 package in a commercial environment. WHO SHOULD ATTEND? All staff who need to learn how to use the Sage Line 50 accounting package. Note : Participants should be competent in operating a PC. COURSE OUTLINE Key Decisions Prior to Set Up Basic Configuration Account Coding Structures/Nominal Layout of Accounts Profit/Loss & Balance Sheet Design Financial Year Settings  more...

Sage Payroll ... Week 52) Reports & Information Year End Procedures PREREQUISITES Delegates must be familiar with the operation of a PC and window based software. Some knowledge of accounting principles would be useful. LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops,  more...

Sage Instant/ Sage Job Costing ... - Balance Sheet - Audit Trail Month/Year End - Run Month End Procedures - Run year End Procedures LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts). ADDITIONAL INFORMATION If you would like more information please do not  more...

VB Access ...ion of our Advanced MS Access course. BENEFITS At the end of the course the delegate will have covered the fundamentals of VBA, including: working with procedures and functions understanding objects using expressions, variables and intrinsic functions. mastering how to control program execution working with forms and controls working with the PivotTable object. Debugging  more...

VB Excel ...of our 2 day Adavnced MS Excel course. BENEFITS At the end of the course the delegate will have covered the fundamentals of VBA, including: working with procedures and functions understanding objects using expressions, variables and intrinsic functions. mastering how to control program execution working with forms and controls working with the PivotTable object. debugging  more...

Advanced Selling Skills ...uickly and with greater conviction. Contents: By the end of this course each delegate will be able to: Explain the differences between marketing, selling and negotiation Control the sales interview by recognising and responding to the different ways customers like to communicate Use simple body language techniques to build a professional and trusting relationship with their customers  more...

Assertiveness at Work ...nses to a wide range of situations. Contents: By the end of this workshop each delegate will be able to: Recognise and explain the differences between aggressive, assertive & passive behaviour What is assertiveness? Describe the benefits of assertive behaviour How to be more assertive Deal with fear positively Move from negative to positive ways of thinking & talking Take control  more...

Customer Care - Developing a Care Culture ...mer care within their organisation. Contents: By the end of this training course each delegate will be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the importance of the lifetime value of each customer and of building sound relationships with customers Handle customer enquiries professionally  more...

Developing Confident Negotiation Skills ...studied for use into the workplace. Contents: By the end of this course each delegate will be able to: Explain the difference between selling and negotiation Identify the key personality differences between a good and a bad negotiator Recognise the five phases of negotiation Use creative thinking to plan a negotiation List the ten most common negotiating mistakes Create impact  more...

Effective Minute Taking ...r staff who have the responsibility for organising and attending meetings in a support function. By the end of this course participants will be able to Understand the role and responsibilities of the minute-taker in meetings Organise an effective meeting Take effective and relevant notes at a meeting Write clear, accurate and concise minutes Practise their newly developed skills  more...

Managing Conflict in the Workplace ...and sets guidelines for managing those situations. By the end of this course, delegates will be able to use techniques that enable them to deal confidently with conflict, disagreement, aggression and other strong emotions. Contents: The content for this in-depth course includes: - Understanding why conflict is inevitable Understanding how conflict can be positive Traditional ways of  more...

Managing difficult situations on the telephone ...sitive outcome whilst on the phone. Contents: By the end of the session delegates will be able to: Understand the causes of difficult behaviour Learn how not to take things personally Understand different personalities types How to avoid getting into an argument Handle and defuse verbal aggression Develop ways to deal with difficult people Understand different types of behaviour  more...

Managing Effective Meetings ...nd associated follow up activities. Contents: By the end of this course, each delegate will be able to: Identify the most effective ways to communicate a message when holding a meeting Demonstrate the seven different areas of preparation Consider different techniques for imparting information and making the meeting memorable Construct a meeting agenda incorporating different types of  more...

Presentation Skills ...esentations using a range of different techniques. By the end of this course delegates will understand how to assess and choose the right presentation techniques and tools for the occasion; channel nervous energy positively; develop excellent oratory techniques and effectively use body language for emphasis and also know how to inspire the audience and instil confidence. Contents: a  more...

Stress Management ...manage their own stress positively. Contents: By the end of this course, each delegate will be able to: Assess their own stress levels and identify the common causes in the workplace and at home Identify the most common effects of stress on their quality of life Learn a number of relaxation techniques to reduce the negative effects of stress Identify the areas of stress in their life  more...

Time Management ... prevent others stealing your time. Contents: By the end of this course each delegate will be able to: Explain their areas of influence in the management of their time Separate their job into goals, tasks and activities Limit distractions and Interruptions Delegate lower value tasks Describe the concept of primary and secondary tasks Consolidate %u201Chousekeeping%u201D activities  more...

Introduction to Project Management Principles ...roduction to the principles of Project Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most important to meet. Delegates will also learn how to take remedial action to bring a  more...

Ethical Selling Techniques ...g customers of the value you offer. Contents: By the end of this course each delegate will be able to: Understand why people buy Use a systematic approach for contacting and selling to customers Set meaningful business and personal objectives for every sales call Make worthwhile appointments on the phone Design an agenda for meeting a potential customer for the first time Recognise  more...

Managing the Salesforce ...latively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and would like to learn a more structured approach to managing their sales team. Delegates will be trained on methods designed to improve the performance of their sales team by successfully managing both results and  more...

Outbound Telephone Sales ... structures and control techniques. Contents: By the end of this course each delegate will be able to: Understand and describe the sales process (cycle) Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections Understand the  more...

Dealing with bullying and harassment in the workplace ...ic of workplace bullying and harassment. The course is intended to ensure that the programme will help those accountable for managing and supervising others gain the confidence to challenge unacceptable employee behaviour. Delegates will learn how to establish and maintain clear standards of behaviour in order to create a positive working environment. Contents: At the end of the programme  more...

Managing unacceptable employee behaviour ...ly profitability of their business. Contents: By the end of this course each delegate will be able to; Describe the seven types of difficult employees Identify different styles of leadership and understand when to apply them Identify the root causes of performance shortfall Explain how to measure poor performance objectively Establish a system for dealing with poor performance,  more...

Performance Management ...aspects of operational performance. Contents: By the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish which member of staff is best suited to carry out each task Plan a strategy for motivating their staff Design a  more...

Performance Review Appraisal Skills ... demanding targets from your staff. Contents: By the end of this course each delegate will be able to: Conduct structured and participative appraisal interviews to develop your staff Understand how to deal with 'problem' staff Provide constructive and developmental feedback Develop a framework for providing each member of staff with a training and development plan Set effective  more...

Train the Trainer - ILM Institute of Leadership Management Development Award ...session planning, design, delivery and evaluation. By the end of this course each delegate will be able to: Identify the link between training and organisational effectiveness Recognise different learning styles Demonstrate different training styles to meet the needs of the group Write high-quality training objectives Design course content and materials Compile structured questions to  more...

Training Needs Analysis ...e right training at the right time. Contents: By the end of this course each delegate will be able to: a Describe how the training needs analysis fits into the performance management process a Describe the different stages of a training needs analysis a Identify the line manager's role a Recognise the link between the organisation and the trainee a Describe the benefits to  more...