Instructor Led End Training in Suffolk, uk

Sales Force Performance Management ...s within a sales-based environment. Objectives By the end of this course delegates will be able to; Look at their existing strategies and consider alternative possibilities to improve performance; Understand the psychology of sales & the sales process; Understand the importance of setting achievable goals; Deal effectively with difficult situations; Identify effective methods of  more...

Sales for Non Sales People ...n or you're nota are myths. The word a salesa ™ tends to fill some people with dread, but the truth is that many behaviours that we all demonstrate on a daily basis, are actually the fundamental basis for being a successful salesperson. This 1 day course focuses on enabling delegates to understand, practice and develop the understanding, skills and techniques they need to feel  more...

Sales Skills ...nd build upon their current skills. Objectives By the end of this course, delegates will be able to: Identify potential customers and additional sales opportunities; Confident in making the initial sales approach to current and potential customers; Know what to say to get the customera ™s attention and to make your offer relevant to them; Use effective questioning techniques and  more...

Negotiating Skills This 1 day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...

Train the Trainer Level 2 Staying fresh and building on existing skills is essential for anyone involved in teaching and training. This course and focuses on continuing delegatesa ™ professional development in the training role and building upon existing skills and techniques. It is an ideal follow up to Train the Trainer Level One. Target Group Anyone who is currently a trainer, either in a primary or secondary  more...

Managing Stress Pressure This practical course is designed to help participants to better understand, manage, and prevent stress. It focuses on finding solutions and using the tools available, in order to perform at their own optimum level and enjoy their work. Target Group This course is aimed at any level of personnel who wish to manage their levels of stress in the workplace. Objectives By the end of the  more...

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...

De-escalation Breakaway Techniques People in certain working environments often face potentially dangerous or threatening situations on a daily basis and therefore need to learn effective techniques of calming and negotiation; a process which should always precede any physical coping strategies such as control and restraint. Target Group This course is aimed at any personnel who work in potentially volatile environments.  more...

Conflict Resolution ... challenging behaviour processes. Objectives By the end of the course delegates will be able to: Identify an understanding of how hostile situations arise and develop; Identify new perspectives around their personal triggers and needs; Develop an understanding of conflict as a cognitive behavioural process; Demonstrate the skills and techniques to handle conflict more effectively;  more...

Body Language This one day course focuses on raising individuala ™s awareness of the messages we are giving and receiving a out of awarenessa ™. Reminding us that communication goes on at every level, whether we speak or not and to ensure that we have total congruity when relating to others. Included in this is an appreciation of some likely interpretations of those messages using models such as  more...

Cellar Management This one day course is designed to increase delegatea ™s knowledge and competence in order to improve beer quality at point of sale across all categories of beer. The Award in Beer & Cellar Quality provides valuable knowledge on how to optimise quality and safety through managing the storage and dispense of draught and cask beer products. The standards which underpin the course have  more...

Train the Trainer Level 1 Training isna ™t just about what you know; ita ™s also about how you can communicate that knowledge to an audience. Many people become trainers because of their knowledge on a particular subject. However, the best trainers are those who realise that subject knowledge isna ™t enough. This course provides a comprehensive guide of core knowledge and key competencies expected by  more...

Dealing with Difficult People ...h difficult situations assertively. Objectives By the end of the course, delegates will be able to: Analyse their behaviour and that of others, and understand why people react as they do; Adopt a confident, professional and appropriate style when faced with difficult people or situations; Communicate effectively a listening with empathy and use questioning techniques to forge  more...

Coaching Skills Level 2 ...ends on the high quality skills of its staff so ita ™s crucial that staff develop high quality skills quickly, and that the standard of their skills is sustained and developed over time. Coaches, help to achieve the required standards for the business and therefore make a massive contribution to the success of the business. This workshop is intended to help Coaches get a detailed,  more...

Assertiveness Self Esteem Lack of confidence and low self-image often contribute to passive behaviour in working relationships. Assertive behaviour significantly enhances working relationships and improves peoplea ™s personal effectiveness. This course helps people understand why colleagues behave the way they do and learn assertive techniques that will enhance working relationships. Target Group This course is  more...

Anger Management This is a stand alone two day workshop giving participants the basic tools of anger management. In this model participants work together in a safe, supportive environment and the emphasis is on the experiential aspect of being part of a group. This workshop will help participants to develop a greater understanding of their anger and to learn and practise effective anger control techniques.  more...

Time Management Do you feel like youa ™re always in a rush to get things done on time? This practical, one day course focuses on developing time and self management systems so delegates can learn to be less stressed and achieve tasks more efficiently at work. Target Group This course is aimed at any personnel who regularly have numerous tasks demanding their attention and who need to juggle conflicting  more...

National Certificate for Personal Licence Holders NCPLH Gain the qualification needed to apply for your Personal Licence in England and Wales and advance your career prospects within the licensed retail sector. This one day course is awarded by Education Development International (EDI) And provides the qualification required by law for a personal licence application in England and Wales. Target Group Anyone working in a job role that requires  more...

Effective Working Relationships This course focuses on understanding your role within the organisation and the importance of effective working relationships with peers and colleagues to achieve your goals and targets. Target Group This course is aimed at people who wish to develop their personal effectiveness and increase their confidence in building good working relationships. Objectives By the end of this course,  more...

Dealing with Challenging Behaviour People in certain working environments often face difficult and even potentially dangerous or threatening situations on a daily basis. Learning effective techniques of calming and negotiation is vital to avoid situations escalating and should always precede any physical coping strategies such as control and restraint. Delegates will explore how to recognise and assess the level of threat  more...

Coaching Skils Level 1 ...ends on the high quality skills of its staff so ita ™s crucial that staff develop high quality skills quickly, and that the standard of their skills is sustained and developed over time. Coaches, help to achieve the required standards for the business and therefore make a massive contribution to the success of the business. This workshop is intended to help new Coaches learn the key  more...

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into  more...

Presentation Skills This one day course offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and present effectively to audiences of varied sizes. It is fun and effective with plenty of opportunities to develop and practise your skills in a supported environment. Target Group This course has been designed for those who  more...

Microsoft Powerpoint This practical one day course will equip delegates with the skills to design a presentation from scratch and implement Microsoft PowerPoint into their working role or personal life. Target Group This course is aimed at any personnel who would like to get to grips with the functions of Microsoft PowerPoint quickly and effectively. Objectives By the end of the course, delegates will be able  more...

Introduction to Microsoft Word This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Word, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no understanding of or experience with Microsoft Word. Objectives By the end of this course, delegates will be  more...

Intermediate Microsoft Word This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Word, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Word and wish to develop their skills further. Objectives By the end of this  more...

Advanced Microsoft Excel This one day course focuses on equipping delegates with a comprehensive understanding of all functions of Microsoft Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a good understanding of Microsoft Excel and wish to develop their skills to an advanced level. Objectives  more...

Powerpoint Presentation Skills This two day course is designed to help equip delegates with the skills to design and deliver presentations tailored to meet the needs of an audience. Delegates will be given the opportunity to practice their skills in a supportive environment, and presentations will be recorded on video to use as a tool to aid learning and reinforce good practice. Target Group This course is aimed  more...

Microsoft Outlook This one day course focuses on equipping delegates with a good understanding of using Microsoft Outlook and its functions, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no experience of using Microsoft Outlook. Objectives By the end of this course, delegates will be able  more...

Introduction to Microsoft Excel This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no understanding of or experience with Microsoft Excel. Objectives By the end of this course, delegates will  more...

Intermediate Microsoft Excel This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Excel, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Excel and wish to develop their skills further. Objectives By the end of this  more...

Email Etiquette This 1 day course addresses the fact that emails are an essential form of communication within any business. The course covers general principles, techniques and structure of writing, as well helping delegates to understand the importance of managing their email. Target Group This course is aimed at any personnel who use email on a regular basis within their job role.  more...

Advanced Microsoft Access This one day course focuses on building on and developing delegatesa ™ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Access. The course can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at people who are already competent users of Microsoft Access and wish to develop these skills to an  more...

Standard ACT This one day course is designed to introduce the ACT! user to its basic functions. Target Group This course is aimed at any level of personnel that are either new to ACT! or only have a limited understanding of ita ™s functions. Objectives By the end of this course, delegates will be able to confidently use the basic functions in ACT!  more...

Microsoft Publisher This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Publisher, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have little or no experience of using Microsoft Publisher. Objectives By the end of this course, delegates will be able to;  more...

Microsoft Frontpage This one day course focuses on equipping delegates with a good understanding of using Microsoft FrontPage. It provides the support to develop the skills necessary to design, publish & maintain a website, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who have the responsibility of or interest in  more...

Introduction to Microsoft Access This one day course focuses on equipping delegates with a good understanding of the basic functions of Microsoft Access, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel who are required to use a relational database management system, and have little or no experience of using Access. Objectives By the end of this  more...

Intermediate Microsoft Access This one day course focuses on equipping delegates with a good understanding of the functions of Microsoft Access, and can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at any level of personnel within any business who already have a basic understanding of Microsoft Access and wish to develop their skills further. Objectives By the end of this  more...

Advanced Microsoft Word This one day course focuses on building on and developing delegatesa ™ existing skills and equipping them with a good understanding of the advanced functions of Microsoft Word. The course can be delivered either on a 1: 1 or group basis. Target Group This course is aimed at people who are already competent users of Microsoft Word and wish to develop these skills to an advanced  more...

Improving Professional Skills Program ... skills, techniques and strategies. Objectives By the end of this program delegates will be able to; Handle challenging situations with confidence; Use a variety of assertive techniques; Understand the importance of successful communication; Identify skills for effective influencing; Identify and develop the skills required to chair an effective meeting; Understand the causes of  more...

Leadership Development Program This is a highly effective and motivational modular program on Leadership Development that highlights the fact that managing is challenging as well as rewarding. The idea behind this program is to instil in each of the delegates the want to improve and develop within their own working environment. Target Group This program is aimed at anyone who is either currently in a managerial position  more...

The Art of Coaching & Mentoring ...ends on the high quality skills of its staff so ita ™s crucial that staff develop high quality skills quickly, and that the standard of their skills is sustained and developed over time. Coaches, help to achieve the required standards for the business and therefore make a massive contribution to the success of the business. This two day program is intended to help Coaches get a  more...

Advanced ACT This one day course is designed to increase delegatesa ™ existing knowledge of ACT! Target Group This course is aimed at database administrators or any personnel who currently use ACT! 2009 and wish to implement the more advanced functions to further aid them in their job role. Objectives By the end of this course delegates will be able to use ACT! fully as a contact  more...

Operation Management Program ...s who wish to refresh their skills. Objectives By the end of the course, participants will be able to: Identify their role within the organisation; Highlight effective skills to improve working relationships; Understand the importance of effective people and performance management; Identify the key skills required to enhance team effectiveness; Understand the importance of  more...

Lone Outreach Worker Development Program ...his intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally. Target Group This program is designed for lone  more...

PRINCE2 Project Management Practitioner ... and anyone involved in project work, as well as those intending to play a role in a project conducted in accordance with PRINCE2 Objectives By the end of the program delegates will be able to; Recognise, understand and adopt good project management practice Understand how the PRINCE2a process model fits together; Understand the context and main function of each process;  more...

Management Development Program ...s who wish to refresh their skills. Objectives By the end of this module, delegates will be able to; Identify their role within the organisation; Understand the impact of poor working relationships; Understand different behavioural types; Deal with difficult people and situations with increased confidence; Use a variety of assertive techniques; Understand the causes of pressure;  more...

One to One Mentoring Program This program consists of 4 modules and is aimed at ensuring that coaching and personal development is embedded into working practice. Target Group This program is designed for Managers and senior staff who require or prefer continuous professional development on a one to one basis. Objectives By the end of this program, delegates will be able to; Understand the importance of knowing  more...

IT Management Development Program This intensive four day program focuses on the fundamentals of the managerial role within an IT setting. It equips the delegate with essential skills, techniques and strategies, as well as addressing the key principles of personal and business development. Target group This program is aimed at managers who have responsibility for people and performance within an IT team Objectives By the  more...

Train the Trainer Program ...sponsibility as a secondary role. Objectives By the end of this program delegates will be able to; Implement and develop the skills and techniques to train others; Identify the strengths and weaknesses in their delivery style; Identify training approaches that capitalise on their natural strengths; Prepare, plan, structure and deliver an informative and interesting training  more...

Managing the Discipline Grievance Process The legalities in relation to the specifics of how to conduct discipline & grievance interviews are a minefield in themselves. This one day course looks at the importance of getting it right first time and helps delegates to combat one of the areas that a vast percentage of managers at all levels find difficult to manage. Target Group This course is aimed at managers and senior staff who have  more...

Bullying Harassment This one day course looks at the issues caused by bullying and harassment in the workplace, what organisations can do to prevent it and how to recognise, investigate and deal with it appropriately. Target Group This course is aimed at managers and senior staff within any organisation who wish to develop their understanding of this issue. Objectives By the end of this course delegates will  more...

Managing Redundancy This one day course offers employers and managers a step by step guide on how to manage the redundancy process. On this course you will gain knowledge of legislation, understand the redundancy procedure and gain skills to carry out the process. Target Group This course is aimed at HR personnel, managers and senior staff who have the responsibility of handling redundancy issues. Objectives  more...

Basics of Employment Law This practical one day course will enable delegates to gain an appreciation of employment law and confidence to handle employment issues on a day-to-day basis. Target Group This course is aimed at any personnel who need to get to grips with the fundamentals of practical employment law quickly Objectives By the end of the course, delegates will be able to: Understand key areas of  more...

Selection Recruitment This one day course focuses on equipping delegates with the knowledge to better understand the correct way to employ the right calibre employee. It provides the opportunity to conduct actual interviews in order to practice the key skills required to conduct an effective recruitment interview. Target Group This course is designed & aimed specifically at management teams who already have  more...

Equality Diversity ...ling with discriminatory practices. Objectives By the end of this course delegates will be able to; Identify discriminatory practices within employment and service areas and implement good practice; Describe and use own companya ™s equality policy and procedures; Refer to the key principles of the current anti-discrimination legislation; Identify their own values and  more...

Absence Management ...ment or senior staff who have responsibility for staff attendance. Objectives By the end of this course, delegates will be able to; Measure / monitor poor attendance; Understand the effects /cost of poor attendance on the business; Identify how to manage absence effectively; Successfully implement 'return to work' interviews; Develop organisational policies and procedures;  more...

The Art of Delegation ...ies and responsibilities to others. Objectives By the end of this course delegates will be able to; Clearly identify what delegation is and the benefits of delegating more; Develop the skills of delegating effectively; Use the appropriate management style to gain the best results; Develop the confidence and competence of individuals in your team; Boost levels of motivation in the  more...

Press Publicity This workshop focuses on enabling participants to really understand how the press & publicity industries operate, and how to use the various forms of media to maximise their opportunities, whilst avoiding bad press. Target Group This workshop is aimed ay anyone who is involved in giving interviews regularly, or who works within PR and may come into contact with The Press & Media within their  more...

Managing People This one day course equips participants with practical tools and techniques to enhance their 'people skills.a ™ It focuses on improving your self-understanding and personal effectiveness as well as developing an understanding of what motivates other people. Target Group This course is aimed at managers, team leaders and senior staff who are either new to their role or wish to develop and  more...

Introduction to Management This intensive two-day program introduces the new manager to the fundamentals of the managerial role. The course combines the essential skills of time management, leadership skills, managing people and their performance, planning and change management. Target Group This program is aimed at anyone who is new to the managerial role and wishes to learn the tools and techniques of becoming a  more...

Change Management Managing change successfully is an essential management skill in today's fast-paced business world. This course introduces participants to a range of change management principles, practices and techniques, to ensure that implementation of change is successfully and seamlessly managed throughout the organisation. Target Group This course is aimed at Managers, Supervisors and Team leaders who  more...

Team Building Working as part of a team is crucial to the success of any organisation. This one day course focuses on how to build a successful team, and equips the delegate with essential leadership techniques and strategies for getting the most out of their team. Target Group This course is aimed at managers, senior staff and team leaders wishing to build a successful team, improve team performance and  more...

Performance Management This one day course equips participants with practical tools and techniques to ensure staff achieve peak performance. It covers dealing with poor performers, enhancing the performance of those performing at a satisfactory level and developing the 'stars'. Target Group This course is aimed at managers & supervisors who currently have responsibility for managing and maintaining the continued  more...

Negotiation Skills This one day course will help delegates to employ practical skills to conduct win-win negotiations, both with external organisations, suppliers or customers, and with colleagues and internal personnel. Throughout the course practical exercises will be used to practise new negotiation skills. The course enables participants to explore how their own personal style and attributes are successfully  more...

Managing Effective Meetings ...function or in need of a refresher. Objectives By the end of this course, delegates will be able to; Understand the value of meetings as a management tool; Identify and develop the skills required to chair an effective meeting; Develop and practice techniques for handling counterproductive behaviour; Know how to start and end meetings on time with a well-constructed agenda; Learn how  more...

Influencing People ...ir message across more effectively. Objectives By the end of this course delegates will be able to; Demonstrate the skills needed to influence people; Know when to influence; Confidently and effectively handle different people and situations; Understand different communication styles, and know how to adapt your own when necessary; Successfully negotiate; State your case  more...

Effective Leadership Are you aware of the impact your management leadership style has on others? Is it the most appropriate for enabling others to perform and achieve results? This one or two day course will provide delegates with a range of management leadership styles and the ability to judge when best to use each of them. Target Group This course is aimed at managers and senior staff who wish to explore various  more...

Challenging Poor Performance Managers and team leaders have a key role to play in organisations a particularly getting the best out of their team. Sometimes a manager may face situations where they need to improve performance either of the whole team or individuals. This course outlines how managers can improve performance in an effective way without having a negative or adverse impact. Target Group This course is  more...

Supervisor Skills ...ish to enhance their current skills Objectives At the end of the workshop, delegates will be able to: Analyse their role, responsibilities and skills as a Team Leader / Supervisor; Identify a range of leadership styles and tailor their style to the individual; Improve team performance through motivation, feedback and managing performance; Communicate assertively and receive respect  more...

The Art of Facilitation Facilitation represents an extremely powerful way of problem solving is through a workshop-style meeting. Its success lies in the facilitator's ability to control and guide the meeting towards its objectives. This one day course helps individuals to improve their facilitation skills, especially in handling people. Target Group Managers and supervisors who want to develop a more effective  more...

Problem Solving Decision Making From strategic direction through to selecting stationery, business is essentially about making decisions. This one day course enables participants to learn new ways to approach problem-solving, and develop the tools to generate, evaluate and implement ideas and solve pressing problems. Target Group This course is aimed at managers and senior staff in any organisation who are regularly tasked  more...

One to One Mentoring This program consists of 4 modules and is aimed at ensuring that coaching and personal development is embedded into working practice. Target Group This program is designed for Managers and senior staff who require or prefer continuous professional development on a one to one basis. Objectives By the end of this program, delegates will be able to; Understand the importance of knowing  more...

Effective Appraisals Appraisals are a vital to the successful running of any organisation. When conducted successfully, the appraisal process can motivate staff, decrease staff turnover and improve results. This one day course focuses on equipping delegates with an understanding of the processes of preparation, appraisal, feedback and monitoring. It provides support to develop the crucial skills, techniques and  more...

Managing Conflict With employees facing ever increasing levels of aggression in the workplace, conflict management is vital. This course focuses on equipping the delegate with the skills to cope effectively when conflicts occurs, and be able to reduce the likelihood of it arising in the first place. Using a variety of training methods, this course is designed to be highly informative, interactive and relevant  more...

Motivation ... your frustrations. How you react to frustration will depend in part on your personality, but you can choose how you react. This workshop offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best results from individuals and teams. Target Group This workshop is designed for managers, team leaders, supervisors and  more...

Finance for Non Finance Managers This one-day course provides managers with the awareness and basic understanding of the way finance affects their business objectives. It enables delegates to interpret and use accounts, budgets and financial information in an easy-to-understand way. Target Group This course is designed for managers and senior staff who are responsible for financial matters, without necessarily having a  more...

Advanced Communication Skills Good communication is fundamental in all aspects of your working life. Breakdowns in communication affect customersa ™ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity. Target Group This course is aimed at anyone with a good grasp of fundamental communication skills, who wish to develop these to an advanced level.  more...

Introduction to CoSHH This one day course gives managers an understanding and introduction to the Control of Substances Hazardous to Health Regulations 2002. Delegates will learn how to undertake and record a COSHH assessment and identify the actions required when dealing with hazardous substances. Target Group This course is designed for line managers, supervisors, safety representatives and anyone with  more...

Food safety Level 2 Under the Food Hygiene Regulations 2006, all food businesses must have in place a procedure based upon the HACCP principles. This interactive six hour course focuses on equipping delegates with a sound understanding of these principles and the knowledge and skills to implement them into their working role. The course can be delivered over one day or two half days, with the option of in-house  more...

Emergency First Aid at Work EFAW This one day course covers the role of designated First Aid Appointed Person to include looking after the equipment and facilities and calling the Emergency Services when required. Arrangements should be made for an Appointed Person to be available to undertake these duties at all times when people are at work. Target Group This course is aimed at those with a less hazardous working  more...

NEBOSH Construction Certificate The NEBOSH National Certificate in Construction is established as a leading health and safety award for the construction industry. The course is designed to cover general health and safety issues within a construction context as well as placing emphasis on the specific construction issues that make the industry amongst the most dangerous in which to work. Target Group It is aimed at  more...

IOSH Managing Safely This four day intensive course has been developed by the institute of Occupational Safety and Health. It provides managers with a broad outline of relevant Health & Safety legislation and an understanding of their personal responsibilities for effectively managing Health & Safety. Delegates will learn how to plan, develop and implement a Health & Safety Policy and relevant procedures, set  more...

CIEH Health Safety in the Workplace ...health and safety in the workplace. Objectives By the end of this course delegates will be able to; Identify the hazards, risks and main causes of harm to workers in the workplace; Understand the principles of accident prevention; Understand both employers and employeesa ™ responsibilities; Identify how individual action can reduce risks to health and safety; Understand the  more...

Fire Marshal This accredited day course will present an insight into fire regulations and general fire precautions. It aims to provide you with the knowledge to become a fire marshal and also gives you the opportunity to learn about the different types of fire extinguisher and how to use them correctly. Target Group This course is suitable for those who have the responsibility of coordinating and  more...

NEBOSH General Certificate The NEBOSH National General Certificate in Occupational Safety and Health is a 12 day examination-based qualification. The program consists of 9 days training and 2 days revision, with 2 written examination papers completed on the final day. The program gives a comprehensive understanding of health and safety issues within the workplace. Target Group This course is aimed at managers,  more...

Manual Handling ...ects as part of their working role. Objectives By the end of this course, delegates will be able to; Understand what is meant by the term 'manual handling'; Understand the risks of manual handling; State the principles for controlling manual handling risks and apply these in a practical context; Demonstrate an understanding of the importance of conducting a manual handling  more...

Introduction to Risk Assessments This practical 1 or day course enables managers to understand why assessing risks is important under Health & Safety legislation. Delegates will learn how to carry out and record a risk assessment and identify the actions required to reduce the level risk in their workplace. Target Group This course is aimed at any personnel who have the responsibility of conducting risk assessments within  more...

Handling Moving of People This accredited practical 1 day course is for the provision and training of personnel to carry out the moving & handling of people, whilst meeting Health and Safety Regulations and maintaining client dignity at all times. It is also designed to heighten awareness and reduce workplace injuries, and protracted absences. Target Group This course is designed for any personnel within the  more...

Drugs Alcohol Awareness ...ug use in the workplace and beyond. Objectives By the end of the course delegates will be able to; Be able to describe the physical and behavioural signs and symptoms of alcohol and drug use; Understand the effects of the different drugs and how they manifest themselves; Know how to calculate alcohol decay rates; Recognise patterns of behaviour that may indicate drug or alcohol use;  more...

First Aid at Work ...irst Aid at Work (FAW) certificate. Objectives By the end of this course delegates will be able to; Understand the role of the first aider in the workplace; Use available First Aid equipment correctly; Correctly and effectively record incidents and actions; Understand the importance of basic hygiene in first aid procedures; Assess a situation and circumstances in order to act  more...