From Serebra Learning Corporation
Training and Facilitation: Plan your Own Development 


...ties, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too. You can do this alone, but you'll find it more helpful to work with other people:
Your team leader
Colleagues you trust and respect
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Oracle Applications Release 11i: FlexFields 
...end users and technical personnel the ability to customize an
Oracle Application to meet their business requirements without programming. Key
FlexFields enable multi-segment, intelligent keys, and allow segment validation and security. Descriptive FlexFields provide users custom expansion space on forms. This course introduces the learner to different types of FlexFields and their various uses,
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Microsoft Windows 95 Fundamentals 
This is the first of a series of multimedia self-paced learning courses in
Windows 95 and related
Microsoft application products. You will learn to use key functions of Microsoft s Windows 95 operating system. The instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at
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Microsoft Windows 95 Advanced Topics 
This multimedia self-paced learning course will explore advanced features of
Windows 95. The unique
Skill Builder instruction utilizes text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to
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Microsoft Word for Windows 95 Fundamentals 


This multimedia self-paced learning course will instruct you on working with the latest release of
Word for
Windows 95. Users will see how they can apply the skills taught to their own documents in their workplace. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and
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Microsoft Word for Windows 95 Advanced Topics 


This multimedia self-paced course will instruct you on working with the advanced skills necessary to maximize your productivity with
Microsoft Word for
Windows 95. NETG's unique
Skill Builder instructional approach uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the
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Microsoft Excel for Windows 95 Fundamentals 


This multimedia self-paced learning course will show how
Excel 95 can make everyday tasks simpler and less time consuming. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your understanding of key
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Microsoft Excel for Windows 95 Advanced Topics 


This multimedia self-paced learning course will instruct you on working with the advanced skills of
Excel 95 necessary to maximize your productivity. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify
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Microsoft PowerPoint for Windows 95 Fundamentals 


This multimedia self-paced learning course will instruct you to perform key
PowerPoint functions to create eye-catching presentations. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Mastery tests at the end of each unit allow you to verify your
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Microsoft Access for Windows 95 Fundamentals 


This multimedia self-paced learning course will instruct you on working with
Microsoft Access for
Windows 95. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study
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Microsoft Windows NT 4.0 User Fundamentals 
This multimedia self-paced learning course will instruct you on working with
Microsoft Windows NT 4.0 Workstation. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized
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Microsoft Word 97 Proficient User 
This self-paced learning course will instruct you on working with
Microsoft Word 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and
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Microsoft Word 97 Expert User 
This self-paced learning course will instruct you on working with the advanced features of
Microsoft Word 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path
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Microsoft Excel 97 Proficient User 
This self-paced learning course will instruct you on working with
Microsoft Excel 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge and
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Microsoft Excel 97 Expert User 
This multimedia self-paced learning course will instruct you on working with the advanced features and functions of
Microsoft Excel 97. The unique
Skill Builder instruction uses text, voice, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to
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Microsoft PowerPoint 97 
This self-paced learning course will instruct you on working with
Microsoft PowerPoint 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the knowledge
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Microsoft Access 97 - Part 1 
This course is the first of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Access 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 97 - Part 1 
This course is the first of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft Outlook 97 - Part 2 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a
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Microsoft FrontPage 97 Fundamentals 
This multimedia self-paced learning course will instruct you on working with
Microsoft FrontPage 97. The unique
Skill Builder instruction uses text, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will allow you to have a personalized study path based on the
more...
Microsoft FrontPage 97 Advanced 
This course is the second of a two part series which will cover the skills necessary for the
Expert User certification exam for
Microsoft FrontPage 97. The unique
Skill Builder instruction uses simulation, questioning, practice, quizzes and multiple study paths to create a learning environment that enhances your enjoyment and comprehension. Preassessment testing in the beginning of each unit will
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Framing the Problem 
...end for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll
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Microsoft PowerPoint 97 Advanced 
The units in this course will introduce you to some advanced features of
PowerPoint as you enhance and customize charts, embed and link data, insert movies, sound, and hyperlinks, use slide show features such as animating charts and adding sound to customize a slide show, and work with special PowerPoint features such as exporting a presentation to
35mm slides, saving a presentation for use on the
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Excellence in Internal Customer Service 
... offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your
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Cross-selling in a Customer Service Call 
...elping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies. To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types
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The Call Center Industry 
When people pick up a phone and hear someone greeting them from the
XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:
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Evaluation and Review 
... how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own
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Call Center Telephone Sales 
...d to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time
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Project Lifecycles and Stakeholders 
...end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast track" projects by overlapping
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Introduction to Project Process Groups and Initiating a Project 
...purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this interactive experience--called a project--there are interrelated processes
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Managing the Execution and Control of IT Projects 
...nd failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this course, you will learn valuable strategies for managing your project. You will learn about tools to manage scope, time, and cost that will aid in the successful control and execution of your project.
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Initiating and Planning a Project 
Initiating and
Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from
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Managing a Project 
...end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product. This course is targeted toward a diverse range of managers and staff members who wish to acquire the necessary skills to successfully manage small-
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Making Telephone Calls Count 
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Preventing Problem Performance 
Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first
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Affirmative Action and the EEO HRCI PHR 
... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of
EEO, you will learn about the chief forms of employment discrimination, the impact of certain imp
Human resources professionals who
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Employment Management HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations, HRCI/
PHR (
Professional in
Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The HRCI certification examinations are widely recognized as the industry standard for evaluating
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Recruiting and Selecting Candidates HRCI PHR 
...alified job candidates for your organization. Toward that end, this course will help you prepare for the
HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are based on the
Workforce Planning and
Employment more...
EEO and Affirmative Action HRCI PHR 
... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of
EEO, you will learn about the chief forms of employment discrimination, the impact of certain importan
Human resources professionals
more...
Sexual Harassment in the Workplace HRCI PHR 
... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the
HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important
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Managing Employment HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certification examinations, HRCI/
PHR (
Professional in
Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee and consumer rights, and matters of workforce management. The (HRCI) certification examinations are widely recognized as the industry standard for
more...
Employee Relations HRCI PHR 
... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and
Equal Employment Opportunity (
EEO) complaints. In the area of employment rights, you will learn about employee rights legislation,
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Non-union Work Environments HRCI PHR 
... are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you
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Union Work Environments HRCI PHR 
The Human Resource Certification Institute's (
HRCI) certifications, including
PHR (
Professional in
Human Resources), cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating
Human Resource professionals' competencies. HRCI is an affiliate
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Recruitment and Selection HRCI PHR 
...alified job candidates for your organization. Toward that end, this course will help you prepare for the
HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are based on the
Workforce Planning and
Employment more...
Accrual Accounting Procedures 
...end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the
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Accounting Systems and Closing Activities 
... a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient accounting activities are an
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Final Exam Accounting 101 
Generally taken near the end of a program,
Final Exam:
Accounting 101 enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
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Final Exam Accounting 102 
Generally taken near the end of a program,
Final Exam:
Accounting 102 enables the learner to test their knowledge in a testing environment. Individuals seeking practice in a testing environment, covering the skills and competencies being measured by the courseware.
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Financial Risk Management 
... a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises
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Training and Development 
...to all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the
Quality Management Division of the
American Society for
Quality's
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Introduction to Brand Management 
...l be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer, and one of the most important facts of all: how the consumer dictates your brand equity. By the end of this course, you will
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Rightful Termination 
...hat his or her working relationship with the company must end. When you take this course, you will learn specific steps to follow when terminating someone's employment due to layoffs, performance problems or misconduct. You will then have the opportunity to apply what you've learned in a role play. Of course, the best way to avoid firing an employee is to do a good job of hiring and managing
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Supervisor and Manager Sexual Harassment Awareness 
...harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees and
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Supervisor and Manager Sexual Harassment Awareness Multi-State Edition 
Sexual harassment can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints.
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HTML 4 and Cascading Style Sheets 
HTML and
CSS WBT is designed to acquaint users with the features of
HTML 4 and enable them to apply styles to
Web pages. This course helps the users understand various page layout properties that can be applied to the Web pages using style sheets. End users who want to familiarize themselves with the features of HTML 4 and apply styles to Web pages.
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