Online End eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...lines. I give you feedback on your work each week. At the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. With a doctorate from Yale, Jonathan Price teaches web writing, information architecture, content management, and technical writing at the  more...

Writing Web Content (Master Class) ...back and important insight on your work each week. At the end of the course, you take a final exam, rewriting several web pages. Recommended text: Hot Text: Web Writing that Works, by Jonathan and Lisa Price (New Riders, 2002), ISBN 0-7357-1151-8, USD $40. The author of the course textbook is Jonathan Price. Dr. Price earned his doctorate from Yale. Jonathan Price teaches web writing,  more...

A Foolproof Method for Conduting a Job Search ...ut from the crowd and get the job you really want. By the end of the course, you will have all the information you need to uncover the hidden job market. You`ll be able to design a job search plan, customized to your individual needs, to give you maximum results in the shortest time. You`ll learn how to apply the three R`s of successful job searching: Research, Rusing and Recruiting. You?ll  more...

How to Interview Like a Professional ...ut from the crowd and get the job you really want. By the end of the course, you will have all the information you need to master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ion (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying  more...

Architecting Web Content (Master Class)-Self Directed ...e that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. The course is designed to help you become a professional, so I invite you to ask  more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a  more...

Flash I: Mastering the Tools ...rokes, layers, timeline effects, movie clips, etc. By the end of the course, you will be able to create your own animations for your own CD's, Web sites, etc. You will be amazed at the creative power that will be unleashed from within you! The teacher of this course has over 20 years of teaching, animation and Web site/CD creation experience. You will also be provided with six comprehensive  more...

Architecting Web Content (Master Class) ...e that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. The course is designed to help you become a professional, so I invite you to ask  more...

Essential Spanish ...TION Welcome to this new online Spanish course. It is intended for native speakers of English who wish to acquire sufficient Spanish to make a trip to a Spanish-speaking country with confidence. You will acquire speaking, listening, reading and writing skills which will be more than enough to get you through most situations you will encounter on your first holiday or business trip. You will  more...

Learn Grammar the Easy Way (Part 1) ... and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on your street. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you in the best light possible. Having a  more...

Writing User Guides ...ance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies maintaining and creating end user materials. Coursework focuses on how to write reader-friendly documentation, what to look for in maintaining existing guides, the steps involved in creating new guides, working with style considerations,  more...

Windows 2000 Level 1 ...res in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the  more...

Word 2000 This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve  more...

Technical Communication Industry Certificate - Mastery Level ...study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry Certificate - Mastery Level This is our most comprehensive program offering with exercises, activities, assignments, quizzes and deliverables that are geared  more...

Starting A Business?: How To Develop An Effective Business Plan ...s on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your business after completing this self-paced tutorial you`ll gain new and invaluable insights into it`s success factors  more...

Revive Your Writing! ...ose of verb vaccine and watch them spring to life. At the end of this course, your sentences will be off the gurney. Your writing will pulse with exciting words and phrases. This course explores how to revive lifeless writing. By examining certain key elements, students will identify, correct and strengthen words and phrases within their writing. This course utilizes CPR (Clear, Pump,  more...

SalesPlus ...l result in future business is the art of selling. By the end of this course you will know the process of selling, the conditions necessary for a customer to buy, prospecting, the process of opening and investigating, the presentation and overcoming objections, closing and follow-up, and implementing what you ve learned. User is given 1 year access to this course. SalesPlus Successful  more...

Ready, Set, XML for Non Programmers ...e all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn  more...

Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you  more...

QuickBooks Pro 2005 ... and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. After completing all three  more...

QuickBooks Pro 2006 ... and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. Enroll today in this course to  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

QuickBooks Pro 2000 Level 1 This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The course will also show basic QuickBooks users how to use Help features to assist them in answering their questions. This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a  more...

Professional Writing Skills at a Glance ...s, sentences, and words. You will learn how to start and end your correspondence ? and how not to ? along with the principles of unity, coherence, and development for middle paragraphs. Writing varied and emphatic sentences guides your readers smoothly through your message. When choosing your words, always let Economy, Simplicity, and P recision be your guideWriting Process: The three stages  more...

Professional Bar Management ...ns and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over twenty-five years of experience into an informative class that will teach you how to manage any bar like a  more...

Poetry Writing For Dreamers and Non-Dreamers One-on-one mentorship. This course teaches the craft of poetry writing resulting in publication and ISBN(see full description). This course focuses on the art of poetry on two levels, one as a craft and one as a concept. Basic structure and form are taught along with the encouragement to use only those formats supporting the poet`s vision and intent. Students will work on a one-to-one mentoring  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ... More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable period of time.  more...

Negotiate Profitable Real Estate Deals--Self-Directed ... More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period of time.  more...

Microsoft Windows XP Level 1 ...ures in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including  more...

Microsoft Access ...base management system Course is designed to provide the end user, with little or no prior experience using Microsoft Access, a solid understanding of the basic commands and features of this powerful database management system. As an introductory level class, topics to be covered include how to design, create, organize, display and query a database through Access. Since Microsoft Access is a  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ...n instructor in a classroom with the flexibility and independence of online learning. The Course As a registered student, an instructor is assigned to you to act as your own personal trainer. In addition to teaching the conversation classes, your instructor makes sure you're on track and making the progress you expect. Classes are limited to eight participants at a time - that means that you  more...

Learn How To Write Effective Persuasive Written Communication ...s completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original work and apply what you have  more...

Learn How to Write Persuasive Web-Based Text ...ourse access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience"  more...

J2EE Part I ( JSP/servlet ) ...-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity with  more...

Introduction to XML ...e all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn  more...

Introduction to Classical Music ...five weeks as outlined below. Although it is highly recommended that the student have access to a library of classical music tapes or CD`s, each week`s lesson will include listening examples (MIDI samples or links to Mp3 files). In addition to "grading" and comments at the end of the session, I will be available for e-mail communication throughout the course for those students who may have  more...

HTML 4 ...ng others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s  more...

Getting Started With Microsoft Windows XP ...tures in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft  more...

Database Design Concepts ...and on practical design and administration skills. By the end of this course you will be able to successfully design and implement a small database such as an inventory system, contacts information system or course registration system. Online class discussions will allow you to learn various design ?tricks? and get exposed to many interesting ideas. At the end of the course you will be required  more...

Customer Service for Bars and Restaurants-Online ...ning experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers. Customer Service for Bars and Restaurants-Online  more...

CSS ...s, colors, advanced selectors and lists. Course may be extended up to 1 year if needed. Welcome to the CSS Training Series Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you  more...

Comprehensive Leadership Training ...o increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to  more...

Basic Internet Specialist Certificate ...ost important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and  more...

Bartending to the Max-Online ...ending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to better bartending positions or even a career  more...

Bartending the Easy Way-Online ...ending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are  more...

Bartending at Home-Online ...he scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! You will complete  more...

AutoCAD 2006 2D ... The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 12 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the  more...

AutoCAD 2006 3D ... The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the  more...

5 Steps to Effective Persuasive Business Communication ...s completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply what you have  more...

Dreamweaver MX 2004 ... presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length  more...

Adobe Photoshop CS3: Essentials ... what you need to know to make your images dazzle. By the end of this course you will be proficient at: understanding the toolbars and interface, navigating documents, the fundamentals of color correction, layering, doctoring images, filters and special effects. You will not be a Photoshop expert but you will have the foundations to manipulate images and the comfort of understanding the tools  more...

Adobe Dreamweaver CS3: Essentials ...ts with tables and CSS. Train at your own pace and by the end of this course you will be proficient at: Create your web pages, you will also learn every thing that you will need to create and publish a web site. You will get an introduction to some of the advanced features like inserting active content like Flash, video, and audio files and creating roll over buttons. You will not be a web  more...

Adobe After Effects CS3: Essentials Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Delegating ...gh every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment. IMPORTANT  more...

Basics of Effective Selling ...and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and  more...

SAP Business Information Warehouse (BI & BW) ...end user functions in SAP's Business Intelligence (aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users Prerequisite: - Basic SAP skills  more...

SAP Project System - Project builder ...end user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create Requisitions and Purchase Orders for WBS  more...

SAP Investment Management ...end user functions in SAP's Investment Management (IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management Program  more...

SAP Human Resources - Personnel Administration ...end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run important reports  more...

SAP Sales & Distribution ...end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release: ECC 6. 0 (newest SAP release)  more...

SAP Warehouse Management ...end user functions in SAP's Warehouse Management (MM-WM) component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock reports Release: ECC 6. 0  more...

SAP Inventory Management & Physical Inventory ...end user functions in SAP's Inventory Management and Physical Inventory component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and corrections - run basic inventory and  more...

SAP Materials Management - Purchasing ...end user functions in SAP's Materials Management - Purchasing module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic purchasing reports Release:  more...

SAP Profit Center Accounting ...end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center reports Release: ECC 6. 0 (newest  more...

SAP Cost Center Accounting ...end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center reports Release: ECC 6. 0  more...

SAP Asset Accounting ...end user functions in SAP's Asset Accounting (FI-AA) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how to process depreciation and  more...

SAP Accounts Payable Accounting ...end user functions in SAP's Accounts Payable (A/ P) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices - post outgoing payments and  more...

Introduction to SAP This introductory course is designed for SAP beginners and it will teach you the basics of the SAP system. This simulation course is a must for anyone wanting to learn about SAP! Course Goal: - learn the basics of the SAP system with hands-on exercises - learn how to navigate, search, and get help in SAP - learn how to run and print reports - overview of the various modules in  more...

SAP General Ledger Accounting ...end user functions in SAP's General Ledger Accounting module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents - run important financial reports  more...

SAP Accounts Receivable Accounting ...end user functions in SAP's Accounts Receivable (A/ R) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer documents - post customer  more...

The Profession of Selling ...gy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the principles, strategies and skills that - when integrated into your sales career - will help you reach your personal and  more...

Preparing for Change ... wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational  more...

Techniques for Improved Time Management .... Making "To-do" lists is a useful technique, but you can end up feeling overwhelmed by the amount that has to be achieved in a day, a week or a month. It is vital to prioritize the tasks, and the Priority Matrix is a quick and effective way of sorting the urgent, from the less important. It is relatively easy to make changes to the way in which you work while you are concentrating on making  more...

Developing Excellent Time Management Habits ...hat appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our time responding to what we have been sent, rather than initiating new ideas. To avoid this, you need to develop techniques for handling paperwork, telephone calls, and e-mails to maximize their value, and minimize their disruptive potential. Technology makes it possible for us  more...

Introduction to Brand Management ...l be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer, and one of the most important facts of all: how the consumer dictates your brand equity.By the end of this course, you will  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Promoting Your Brand to Consumers ...see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media.  more...

Evaluating Brand Effectiveness ...ends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.Where can you  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Social Responsibility in Corporations ...end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course provides ethical decision makers with a  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Starting the Change Process ...end. The majority of organizations consider change as a new beginning--a bright new day. But is that really the case? Ask your employees how they feel about change, and they'll often say, "It's unnecessary--we're doing just fine as we are." For them, change is the end of an era; an abrupt cessation of a comfortable way of life. It's your job to ensure that your employees understand why change  more...

Facilitating Meetings and Work Groups ...eeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving  more...

Call Center Telephone Sales ...d to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time  more...

Excellence in Internal Customer Service ... offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your  more...

Cross-selling in a Customer Service Call ...elping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types  more...

Customers Confrontation and Conflict Is there anything that can torpedo your work day more than an arrogant, obnoxious, rude customer? YES Not knowing how to handle one It's challenging to stay service-minded when the person you are dealing with is being "difficult." This course will give you the perspective to effectively cope with customer conflict, and sound methods to deal with all types of potentially confrontational situations.  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Making Telephone Calls Count ...times, just the act of getting a human being on the other end of the telephone can be quite a challenge. While automated voice attendants can be annoying, so is getting a person on the other end completely devoid of personality and knowledge. As a society, Americans are becoming more accepting of automated voice attendants. They're everywhere. When a customer calls you directly, he expects and  more...

The Fundamentals of Exceptional Customer Service You've seen the ad campaigns that boast, "Customer satisfaction guaranteed." But in today's marketplace, satisfaction isn't enough. This course is designed to take your goals beyond merely satisfying the customer to creating customer loyalty. The training takes aim at outdated modes of thinking, and establishes the building blocks for a service mentality that increases customer commitment, not to  more...

The Writing Process ...dical way of handling the various tasks from beginning to end. It also covers the particular challenges of writing in groups.There is no single correct way to write, and experienced writers usually develop their own individual processes. But if your current approach is haphazard and frustrating, using the process explained in this course may make the act of writing less formidable and more  more...

Problem Framing ...end for the viewer to examine everything within that border. Problem framing is similar in that you must not only consider what objectively makes up the problem itself but also what subjective tendencies influence your view of the situation. This course is designed to help you effectively frame problems so that you're sure your line of sight is aimed straight toward the solution. You'll  more...

Windows 2000 Professional Getting Started To introduce Windows 2000 Professional and demonstrate basic end-user tasks such as logging on, exploring, installing applications, and customization  more...

Project Life Cycles and Stakeholders ...end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget.Organizations might "fast track" projects by overlapping  more...

Introduction to Project Process Groups and Initiating a Project ...purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this interactive experience--called a project--there are interrelated processes  more...

Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from  more...

Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Human Resources Fundamentals HRCI PHR ...to have a range of core skills and knowledge. Toward that end, this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course, you'll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the  more...

Strategic Management HRCI PHR ...ess strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course are based on the Strategic Management functional area of the HR  more...

Affirmative Action and the EEO HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important discrimination cases on  more...

Employment Management HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer protection. In addition,  more...

Recruiting and Selecting Candidates HRCI PHR ...alified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are based on the Workforce Planning and Employment  more...

Employment Relations HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation,  more...

Sexual Harassment at Work HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important  more...

Non-Unionized Workplaces HRCI PHR ... are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you  more...

Unionized Workplaces HRCI PHR ... are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective  more...

Health and Safety in the Workplace HRCI PHR ...onal Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose, coverage, standards, and inspection authority, as well as the Drug-Free Workplace Act and the Mine Safety and Health Act. All the topics in this course are  more...

Risk Assessment and Prevention HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and safety training programs. The  more...

Accrual Accounting Procedures ...end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the  more...

Accounting Systems and Closing Activities ... a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient accounting activities are an  more...

Financial Risk Management ... a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises  more...

Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and  more...

Linux Technology Overview Part 2 Features for Users ...tem and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. Learn To • Identify the different Linux graphical user interfaces (GUIs) and shells. • Identify the characteristics of the GNOME login procedureand desktop. • Identify the options for customizing the GNU Network Object Model Environment (GNOME). • Identify  more...

Linux Technology Overview Part 1 Technical Business Considerations ... • Identify the features that make it suitable for end users and enterprises. • Identify the business applications of Linux. Audience Technical managers and professionals who are evaluating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options  more...

Linux Technology Overview Curriculum ...tem and finding additional Linux resources. It focuses on end user tasks, not system administration tasks. This curriculum consists of two Skill Builder courses: Course 13611 Linux Technology Overview Part 1: Technical and Business Considerations Course 13612 Linux Technology Overview Part 2: Features for Users Learn To See individual course descriptions for specific course objectives and  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...mmunication and obituary problems. Audience The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 .... This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines, the concepts of a replica, and NDS operations. • Cover the background processes and the steps for checking the completion of an operation. Audience The intended audience for this  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 .... • Troubleshoot NDS issues. Audience The intended audience for this course includes End Users, Technical Managers, System Administrators, Software Engineers, Network Administrators, and Help Desk/Support. This course is for NetWare 4 or NetWare 5 CNEs, Master CNEs, CNIs, or experienced NDS administrators that have NetWare 4 or NetWare 5 CNE level experience. Learners should be CNE  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...S environment. It covers how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas, and how to resolve common NDS issues. This curriculum consists of three Skill Builder courses: Course 82731 Advanced NDS Tools and Diagnostics Part 1 Course 82732 Advanced NDS Tools and Diagnostics Part 2 Course 82733 Advanced NDS Tools and  more...

Visio 2000 Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...

Exchange 2000 Infrastructure Design--Part 2 ...multiple virtual servers. Identify the features of front-end and back-end servers. Identify the guidelines for using virtual servers in a front-end and back-end environment. Create an IMAP4 virtual server configured with SSL. Connect to the default IMAP virtual server by using Outlook Express. Identify the types of key, dedicated servers used in an Exchange 2000 Server environment.  more...

UNIX--Part 2 Advanced Topics for Users ...erview The second course in the UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the features  more...

UNIX--Part 1 User Fundamentals ...rs. C ontent Emphasis Conceptual A udience End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify  more...

Cisco Internetwork Troubleshooting Part 2 ...ess Control Lists (ACLs). Identify functions of general end-system commands for isolating network layer problems. Identify Windows and UNIX commands for isolating network layer problems. Unit 2: Network Problem Isolation and Resolution (2 hours) Identify guidelines for isolating problems at the network layer. Isolate an access list problem at the network layer. Isolate an IP  more...

Cisco Internetwork Troubleshooting Part 1 ... baseline configuration and documentation of networks and end-systems, support resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network  more...

Designing Cisco Internetwork Solutions Part 3 ...ressing plans. Identify considerations for selecting an end-system IP address assignment method. Identify guidelines for implementing name resolution. Unit 2 : IPv6 Addressing (2 hours) Identify characteristics of the IPv6 address structure. Match types of IPv6 addresses with their features. Identify features of IPv6 routing protocols. Identify characteristics of types of IPv6  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...phasis Skills-Based A udience This course is intended for experienced end users with novice to moderate level of experience in the design and evaluation of information systems. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing an Upgrade Strategy Duration: 3 - 4 Hour(s) Identify the features and functions of the primary domain controller (PDC)  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...phasis Skills-Based A udience This course is intended for experienced end users with novice to moderate level of experience in the design and evaluation of information systems. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing an Upgrade Strategy Duration: 3 - 4 Hour(s) Identify the features and functions of the primary domain controller (PDC)  more...

Access 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft Access 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge, Microsoft Access 2000 Fundamentals (Course 72050) and Microsoft Access 2000 Proficient User (Course 72051). T otal Learning Time  more...

Access 2000 Proficient User ...ended for end users that are looking to use the intermediate skills of Microsoft Access 2000. At the completion of this course, students will learn how to use Access 2000 to maintain tables and table data; manage Access 2000 data; create and modify forms; and create and modify report formats. L earn To: Use Access 2000 to maintain tables and table data. Manage Access 2000 data.  more...

Access 2000 Fundamentals ...ended for end users who are looking to use the fundamental capabilities of Microsoft Access 2000. Participants will learn to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. L earn To: Identify the concepts related to databases and the features of Access 2000. Create and maintain tables and table data. Locate and manipulate  more...

Windows NT 4 0 User Fundamentals ...e knowledge and skills demonstrated. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to any content that warrants further study. L earn To: Perform tasks from the Desktop. Understand the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation. C  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ... I/O Issues Duration: 1 Hour(s) Identify the recommended tablespaces and divisions of data for an Oracle database. Identify the advantages of partitioned tables. Select the two items needed to choose the correct stripe size. Perform the steps of a query to determine how many full table scans are taking place. Identify the reasons to set the DB_FILE_MULTIBLOCK_READ_COUNT parameter  more...

Lotus Notes R5 Managing and Sharing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring  more...

Lotus Notes R5 Managing and Sharing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring  more...

Lotus Notes R5 Calendaring and Scheduling ... students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings  more...

Lotus Notes R5 Calendaring and Scheduling ... students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and  more...

Lotus Notes R5 Messaging and Working Remotely ...he completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail  more...

Lotus Notes R5 Messaging and Working Remotely ...he completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and  more...

Lotus Notes R5 Collecting and Organizing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes: An Introduction Duration: 1 - 2 Hour(s) Identify  more...

Lotus Notes R5 Collecting and Organizing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes: An Introduction Duration: 1 - 2 Hour(s) Identify  more...

SAP R 3 CO Cost Object Controlling ...ibution. Prior exposure to the following courses is recommended: - 12272 Working with SAP R/3 - 12861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product cost planning. Cost usage. Cost  more...

SAP R 3 v3 0 Information Systems within FI ...phasis Skills-Based A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed  more...

Introduction to the Internet and World Wide Web ...addition, participants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches. L earn To: Identify the features of the Internet. Identify the features of the World Wide Web (WWW). Identify the business uses of the Internet and the intranet. Identify the options used to connect to the Internet. Identify the criteria  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Events, Subscriptions, and Activities Identify features of business events.  more...

Oracle Workflow 11i10 Interacting with Processes Notifications ...end users with knowledge of Oracle 9i SQL and PL/SQL, navigating Oracle Applications 11i, and Oracle 11i E-Business Essentials for Implementers. Learn To: Identify options for testing a workflow process. Identify options for administering workflow processes by using the Administrator Monitor. Identify options for administering workflow processes by using the Self-Service Monitor.  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Engine Identify features of the Workflow Engine. Identify features of  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the mandatory steps for setting up Oracle  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Advanced Features Identify features of PL/SQL documents. Identify  more...

NetWare 5 0 User Fundamentals ...ended to enable business professionals and end users to understand and use the fundamental capabilities of Novell NetWare and perform basic procedures on the network. L earn To: Identify the definitions of different components of a network, the topologies in which the components are arranged and how NetWare 5.0 services provide the basic networking functioning. Identify types of  more...

Frontpage 2000 Expert User ...asis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an  more...

Frontpage 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an existing  more...

Frontpage 2000 Proficient User ...asis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the  more...

Frontpage 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of  more...

Outlook 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Students will learn the basic features as well as the advanced capabilities of Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Exploring Communication Options  more...

Outlook 2000 Proficient User ...urse Overview This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000. C  more...

Outlook 2000 Fundamentals ...ssionals to identify the basic features of Outlook 2000, send messages and use the Calendar feature effectively. L earn To: Identify Outlook 2000 Basics. Communicate with Outlook 2000 Messages. Schedule with Outlook 2000 Calendar. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Participants should have a  more...

Internet Explorer 5 0 Fundamentals ...b pages. Identify the advanced features of IE 5.0. Send, receive and customize E-mail. Subscribe and access a Newsgroup by using Outlook Express. Join a meeting by using NetMeeting. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft Internet Explorer 5.0. Participants should have completed  more...

Microsoft Visio 2003 Expert User ...ng the Database Wizard. Audience: This course is intended for personnel with significant prior experience; end users wishing to extend their skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in  more...

Managing Business Risk Developing a Risk Management Plan ...Overview: In the simulation at the end of this unit, you will meet with Barnard Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic  more...

Managing Business Risk Risk Assessment Control ...Overview: In the simulation at the end of this unit, you will meet with Laura Dennis, a risk manager, to discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing  more...

Managing Business Risk Financing Contingency Planning ...Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other  more...

Oracle Workflow 11i10 Communications Function Activities ...ation. Finally, it covers the options that enable you to send events to an agent. Learn To: Identify features of systems. Identify features of agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function activities. Identify options for branching on a function activity result. Identify options  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Introduction to Oracle Workflow Identify benefits of Oracle Workflow. Identify  more...

Oracle Workflow 11i10 Developing Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Process Identify guidelines for diagramming a workflow process.  more...

Data Modeling - Create Basic Models .... Identify why information is hardware and software independent. Identify the benefits of combining Normalization with ER modeling. Unit 2: Creating a Basic Entity Relationship Model Duration: 2 - 3 Hour(s) Identify what an entity is. Identify the naming conventions used for an entity. Identify the drawing conventions for an entity. Identify the difference between an entity and  more...

Oracle SQL Specifics Creating and Managing Database Objects ...sequence numbers. Use the ALTER SEQUENCE statement to extend the maximum value of a sequence. Use the DROP SEQUENCE statement to remove a sequence from the data dictionary. Match index types to their descriptions. Use the CREATE INDEX statement to create an index. Query the USER_IND_COLUMNS view in the data dictionary to display all indexes and the effected column names. Use the DROP  more...

Word 2000 Fundamentals ...sert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word document. Format text in a document. Send and save files in Word. Manage and organize documents. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use  more...

Word 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Word 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) and Microsoft Word 2000 Fundamentals (Course 72020) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Word 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft Word 2000. Participants should have completed the following courses: Microsoft Windows 98 Fundamentals (Course 71011) , Microsoft Word 2000 Fundamentals (Course 72020) and Microsoft Word 2000 Proficient User (Course 72021) or have equivalent knowledge. T  more...

Excel 2000 Fundamentals ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started Duration: 2 - 3 Hour(s) Start  more...

Excel 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge and Microsoft Excel 2000 Fundamentals (Course 72030). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Excel 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge, Microsoft Excel 2000 Fundamentals (Course 72030) and Microsoft Excel 2000 Proficient User (Course 72031). T otal Learning Time  more...

PowerPoint 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft PowerPoint 2000 to create presentations. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: PowerPoint Interface Duration: 1.5 - 2  more...

PowerPoint 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft PowerPoint 2000 to create presentations. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) and Microsoft PowerPoint 2000 Proficient User (Course 72041) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s)  more...

Office 2000 - Web Integration ...integration capabilities of Microsoft Office 2000. At the end of this course students will be able to create, publish, edit, share, and collaborate on web documents using Microsoft Office 2000 applications. L earn To: Create Web Documents in Office 2000. Publish and Edit Documents. Collaborate on Web Documents. C ontent Emphasis Skills-Based A udience This course  more...

Site Server 3 0 Implementation - Part 1 ...ng Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started With Site Server 3.0  more...

Site Server 3 0 Implementation - Part 3 ...ng Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge and have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Microsoft Visio 2003 Proficient User ...n Microsoft Visio 2003. Audience: This course is intended for personnel at all levels of the enterprise and end users wishing to familiarize themselves with Microsoft Visio 2003. Experience with the Windows 2000/XP interface, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course.  more...

Oracle 11i10 Order to Cash Order Entry Overview ...ods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. Learn To: Identify key areas in the order entry process. Identify characteristics of the Negotiation functionality. Create a transaction type for orders. Audience: The target audience is Functional Implementers  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Administering Concurrent Managers (2 hours) Identify considerations for assigning work shifts. Identify considerations for  more...

SQL and PL SQL DML and DDL Course Overview This course is the third in a three-part Oracle SQL series that is based on the Oracle ILT course, Introduction to Oracle: SQL and PL/SQL. Using the Oracle SQL*Plus environment, this computer-based training course uses Structured Query Language (SQL) to create and populate Oracle database tables. Learners create tables and other database objects and learn to maintain and modify  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 2 ...Application Server components. Identify features of the End-User Client components. Monitor a workflow. Identify key concepts related to system integration with Workflow. Identify key implementation considerations related to Workflow. Unit 3: Alerts Fundamentals Identify features of alerts. Define a periodic alert. Define actions for a periodic alert. Monitor a periodic  more...

International Business Essentials The Global Business Environment ...ntations. Simulation Overview: In the simulation at the end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today,  more...

International Business Essentials Succeeding as a Global Manager ...dvantage. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 2 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Development (1.75 hours) Define attributes for Oracle Workflow. Identify guidelines for defining  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Activities (1.75 hours) Identify tasks to be performed to define activity details. Identify features of Event  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Architecture and Components (1 hour) Identify features of business processes integration using Oracle  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Administration (1.75 hours) Identify issues involved in setting Global Workflow Preferences. Identify the issues  more...

International Business Essentials Conducting Business in Europe ... Germany. Simulation Overview: In the simulation at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes.  more...

Building Cisco Multilayer Switched Networks Part 1 ...dentify features of VLANs. Identify differences between end-to-end and local VLANs. Identify guidelines for creating and deleting a VLAN in global mode. Audience: Network administrators and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching candidates.  more...

Building Scalable Cisco Internetworks Part 3 ...e System (IS-IS) operation. Identify characteristics of End System-to-Intermediate System (ES-IS) discovery protocol operation. Distinguish between intra-area and inter-area routing in a Connectionless Network Service (CLNS) environment. Identify Intermediate System-to-Intermediate System (IS-IS) routing levels. Identify types of Intermediate System-to-Intermediate System (IS-IS)  more...

Project 2000 Fundamentals ...sources, add costs on resources, and create and assign calendars in MS Project 2000. Track the schedules, work and costs of a project plan visually, display the actual plan with the baseline plan, set reminders, and send workgroup messages. Communicate project information by creating and modifying standard task reports, enhancing the report layouts, and exchanging information. C ontent  more...

Project 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that use the fundamental capabilities of Microsoft Project 2000. Participants should have a basic understanding of Microsoft Windows 2000, NT 4.0, 98 or 95 and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Project 2000: Advanced Functions Duration: 2 - 3  more...

Oracle Database 10g New Features for Administrators Part 4 ... each file status with its effect on the BEGIN BACKUP and END BACKUP commands in the online backup mode. Unit 2: Flashback Database Enhancements Match different implementations of Flashback Technology with the situations in which they are used. Identify the features of guaranteed undo retention. Identify tasks to be performed for configuring Flashback Databases. Identify the  more...

UNIX User Curriculum ... and text patterns. Additionally, this curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals  more...

IBM AIX--Part 2 Network Administration ...ware Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface (CLI) commands that are available to manage printing on AIX. Identify the functions of tty terminals on AIX. Identify network configuration options. Identify the features of Transmission Control  more...

HP-UX--Part 1 Basic Administration ...ed at a system administrator and the following job roles: End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the features of HP-UX versions 10 and 11.  more...

HP-UX--Part 2 Network Administration ...ware Engineer, Database Administrator, Help Desk/Support, End User. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration  more...

Oracle SQL for End Users--Part 1 ... database management systems. This course is designed for end users who want to learn how to write SQL SELECT statements to retrieve data from a database. This course identifies relational database properties, introduces the Oracle server, and indicates how SQL and SQL*Plus are used in the Oracle product set. In this course, the learner creates basic SQL SELECT statements and customizes these  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Managing Application Security(4 hours) Create a new application user. Identify considerations for defining data groups  more...

Oracle SQL for End Users--Part 2 ...verview This course is the second in a two-part SQL for End Users series that is based on Introduction to Oracle: SQL and PL/SQL. In this course, the learner displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database. This  more...

CIW Perl Fundamentals Part 3 Best Practices ...age symbol tables. Identify characteristics of BEGIN and END blocks. Identify characteristics of an object. Identify the syntax used to access object data. Identify the syntax used to access object methods. Identify characteristics of database connectivity. Identify characteristics of database modules. Identify the code used to interact with a database. Identify considerations for  more...

Excel XP Fundamentals ...e a row and column in a worksheet. Audience The intended audience for this course includes end users and power users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel,  more...

Excel XP Proficient User ... Audience The target audience for this course will be End Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is  more...

Excel XP Expert User ...#149; Import data from a database. Audience The intended audiences for this course are End Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and  more...

FrontPage XP Curriculum ...pecific course objectives and scope. Audience The intended audience for this curriculum include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

FrontPage XP Curriculum ...pecific course objectives and scope. Audience The intended audience for this curriculum include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Frontpage XP Proficient User ...ize a Web site in Hyperlinks view. Audience The intended audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

Frontpage XP Proficient User ...ize a Web site in Hyperlinks view. Audience The intended audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Working knowledge of Microsoft Windows and the Internet is suggested. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE  more...

FrontPage XP Expert User ...149; Add a text box to a Web page. Audience The intended audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits:  more...

FrontPage XP Expert User ...149; Add a text box to a Web page. Audience The intended audience for this course include End users, Technical Managers, Help Desk Support and other Network Designers. Leaners should have completed the FrontPage 2002 Proficient User course (74091). Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits:  more...

Word XP Curriculum ...e. Audience The audience for this curriculum include End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Word XP Fundamentals ...ne. Audience The audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have experience with Word 2002 Fundamentals. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Word XP Proficient User ...rd. Audience The audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Word 2002 and have taken the Microsoft Word 2002 Fundamentals course 74020. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation  more...

Word XP Expert User ...nt. Audience The audience for this course includes End Users, Technical Managers, Help Desk/Support, Network Designers and Project Managers. Learners should have a working knowledge of Microsoft Windows and the Internet, and should have completed the Word 2002 Fundamentals and Proficient User courses (course numbers 74020 and 74021) or equivalent experience. Content Emphasis  more...

Crystal Reports 8 5 Introductory Report Design Part 1 ...ats. Audience The audience for this course includes End Users, and Database Administrators. Students should have prerequisite knowledge of database concepts, including tables, fields, and records. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English  more...

Crystal Reports 8 5 Introductory Report Design Part 2 ...ts. Audience The audience for this course includes End Users, and Database Administrators. Learners should have prerequisite knowledge of database concepts, including tables, fields, and records. In addition, learners should have taken the first course in the series (13889). Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation  more...

Flash 5 ...ies. Audience The audience for this course includes End Users and Application Developers. Students should have basic knowledge of computer graphics, HTML, and Web-page design. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning  more...

WebSphere MQ Integration Message Broker ...ns. To identify features of Extended SQL (ESQL). To match message-modelling components with their descriptions. To identify characteristics of message domains. To identify aspects of creating message models To identify features of the publish/subscribe messaging  more...

SAP R 3 FI General Ledger Posting Periodical Processing ...g Items. o Periodic Processing. o Preparing the Month-End Closing. o Evaluations. Audience All those involved in the use of R/3 for Financial Accounting tasks such as General Ledger management and goods accounting. User Support staff and Project Team members who need to acquire a user perspective of the SAP system. There are no prerequisites for this course. Deployment Options  more...

SAP R 3 v4 6 CO Cost Center Acct Master Data ... Maintaining Statistical Key Figures. Audience The intended audience for this course includes all personnel managing or contributing to cost and profit controlling activities using the SAP R/3 CO system, and User Support and Project Team members requiring a business user perspective of Cost Center Accounting practices within the CO system. Suggest taking the prerequisite course 14347, SAP  more...

Publisher 2003 ...eate a personal information set. Audience Home-users, end-users. Windows experience is helpful as a pre-requisite to this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 1 to 2 hours Objectives Unit 1: Publisher 2003 Fundamentals (1 - 2 hours)  more...

i-Net Part 1 Internet Basics Infrastructure ...y an Internet service provider (ISP). Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the  more...

i-Net Part 2 Servers Clients Performance ...in Internet Information Server (IIS). Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the  more...

i-Net Part 3 Web Site Development ...ristics of load testing a Web server. Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the  more...

i-Net Part 4 Security Business Concepts ...eatures of current e-business models. Audience The intended audience for this course includes people working in entry-level Internet and e-commerce careers, such as maintenance of Internet, intranet, and extranet infrastructure and services, or the development of Web related content and applications. The audience may also include people working in non-technical Internet areas, such as the  more...

Paint Shop Pro 8 Curriculum The objective of this curriculum is to give the learner a comprehensive introduction to the capabilities and tools of Paint Shop Pro 8. Painting and Drawing tools are covered, as is the creation and management of images and various color management guidelines. This curriculum also covers the use of layers, masks and selections in image editing and introduces various image editing techniques.  more...

Illustrator 10 Part 2 ...fy options for transforming an object. Audience Basic end user who wishes to use Illustrator 10 to generate and work with images with a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Graphical Objects (2 - 3 hours)  more...

ABAP 6 10 Reporting ...reate special demands. This course has been developed for end users who are already involved with the system administration or who are involved with the development of client specific SAP adoption. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4  more...

mySAP CRM 3 0 Overview ...gement. o Further Topics. Audience The course is intended for those who need to acquire knowledge about Customer Relationship Management, and mySAP CRM 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). Deployment Options Internet / Intranet,  more...

mySAP EBP 3 0 Overview Self Service Desktop Buying ...pts/Services. o Invoices. Audience The course is intended for those who need to acquire knowledge about Supplier Relationship Management, and mySAP EBP 3.0 in particular. It is intended for end-users as well User Support and Project Team members. Participants should have basic knowledge of Windows or other graphical user interfaces (GUI). . Deployment Options Internet / Intranet,  more...

SAP R 3 4 6 FI General Ledger Organization G L Account ...count balances and line items and, finally, perform month-end closing. Learn To: o To get started with SAP R/3 4.6 o To start the System and log On o Access Options o Basis o Organisation o FI as a Module within R/3 o Company Structure and System Settings o G/L Accounts o To create G/L Accounts o To display and change G/L Accounts o Reference and Sample Accounts  more...

SAP R 3 4 6 FI General Ledger Posting Periodical Processing Within the Computer Based Training course (CBT) SAP R/3 4.6 FI: General Ledger Posting and Periodical Processing you will learn to post an invoice to G/L accounts, to change and reverse a posting, to post an incoming and outgoing payment and how to select and assign open items. Furthermore, you will learn to display and change balances and items, select line items and to carry out tasks that occur  more...

Netscape 6 User Fundamentals This course addresses how to use Netscape Navigator, which includes My Sidebar, customizable searches and themes; Netscape Mail; Netscape Instant Messenger; and Netscape Composer. It introduces the function of each of these and teaches learners how to use the key features of each. Learn To: o Identify the characteristics of the Internet. o Identify the main services provided on the  more...

Systems Analysis Using Client Server Model Part 1 Client Server Env ... o Identify factors that result in productivity gain for end users. o Identify business issues to consider during environment evaluation. Audience The audience for this course includes technical managers, system administrators, system analysts, and other network designers. The major relevant duties of the audience include planning IT strategy for businesses, optimizing a company's  more...

Paint Shop Pro 8 Part 2 Working With Images ... To identify layer management options. Audience Basic end user who wishes to use Paint Shop Pro 8 to generate and work with images with a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Working with Images (2 - 3 hours)  more...

Paint Shop Pro 8 Part 1 Getting Started ...g new images with their descriptions. Audience Basic end user who wishes to use Paint Shop Pro 8 to generate and work with images with a broad range of tools. Some understanding of graphics would be an advantage. Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Getting Started with Paint Shop Pro 8 (2 -  more...

WordPerfect Office 11 Presentations 11 ... a presentation using the Save As command. Audience End-users, home users. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: Presentations Fundamentals (2 hours) Match elements of the Presentations interface with their functions. Create a presentation.  more...

WordPerfect Office 11 Quattro Pro 11 ... Match data types with their descriptions. Audience End-users, home users. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: Quattro Pro Fundamentals (2 hours) Match elements of the Quattro Pro interface with their functions. Save a notebook by using the  more...

Macromedia Dreamweaver MX Part 2 ... To insert a Flash movie. Audience Home-users, end-users Deployment Options e-Learning Language Options US English Total Learning Time 2 to 3 hours Objectives Unit 1: Enhancing Web Pages in Dreamweaver MX (2 - 3 hours) Insert Flash text. Insert a Flash button. Insert a Flash movie.  more...