Online End eLearning

Word 2002 Basic ...ly Saved Document Repositioning The Insertion Point The End Key The Home Key Using Ctrl Key Combinations Moving Cursor To End Of Document Moving Insertion Point To Start Of Document The Page Up And Page Down Keys Moving Insertion Point To Next Page Moving Insertion Point To Previous Page Other Shortcuts The Go To Command Inserting Text Replacing Text The Overtype Feature Click  more...

Word 2002 Intermediate ... Lesson Objectives Opening A Document Navigating To The End Of A Document Inserting A Table Entering Text Selecting A Cell Formatting A Cell Selecting A Row Inserting A Row Resizing A Row Other Alignment Options Resizing A Column Selecting Columns Distributing Rows & Columns Evenly Deleting Columns & Rows Viewing Table Properties Borders & Shading Table Alignment Deleting A  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Human Resources Fundamentals HRCI PHR ...to have a range of core skills and knowledge. Toward that end, this course will help you prepare for the HRCI certification examination with regard to human resources fundamentals. In this course, you'll learn about such things as qualitative and quantitative abilities; budgeting and accounting skills; contract and project management; human relations and human resource technology. All the  more...

Strategic Management HRCI PHR ...ess strategy to achieve organizational goals. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to strategic management. In this course, you'll learn about such things as dealing with change, corporate governance, and the strategic planning process. All the topics in this course are based on the Strategic Management functional area of the HR  more...

Affirmative Action and the EEO HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO, you will learn about the chief forms of employment discrimination, the impact of certain important discrimination cases on  more...

Employment Management HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this course, you'll learn about legislation that is specific to employee rights, privacy, and consumer protection. In addition,  more...

Recruiting and Selecting Candidates HRCI PHR ...alified job candidates for your organization. Toward that end, this course will help you prepare for the HRCI certification examinations with regard to employee recruitment and selection. In this course, you'll learn about such things as recruitment sources and employer branding, and screening tests and interviews. All the topics in this course are based on the Workforce Planning and Employment  more...

Employment Relations HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment Opportunity (EEO) complaints. In the area of employment rights, you will learn about employee rights legislation,  more...

Sexual Harassment at Work HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of sexual harassment, the key types of sexual harassment claims, the recent legal history of sexual harassment, and important  more...

Non-Unionized Workplaces HRCI PHR ... are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along with employee handbook regulations and workplace behavior issues. This course will also help you  more...

Unionized Workplaces HRCI PHR ... are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute resolution, and arbitration. In the areas of work regulations, you will learn about collective  more...

Health and Safety in the Workplace HRCI PHR ...onal Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll learn about such things as OSHA's purpose, coverage, standards, and inspection authority, as well as the Drug-Free Workplace Act and the Mine Safety and Health Act. All the topics in this course are  more...

Risk Assessment and Prevention HRCI PHR ... and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety and security risks in the workplace, injury and illness prevention and compensation programs, and safety training programs. The  more...

Hypothesis Testing Concepts and Tests for Means in Six Sigma ...cessful completion of their improvement projects. To that end, teams conduct a number of statistical analyses to determine the nature of variables and their interrelationships in the process under study. It is rarely possible to study and analyze the full scope of population data pertaining to all processes, products, or services, so Six Sigma teams typically collect samples of the population  more...

Initiating and Planning a Project Initiating and Planning a Project Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process  more...

Managing a Project Managing a Project The factors of a successful project almost always end up depending on how much money and time is needed to create a product worthy of the customer. This course will help you manage the constraints of time, money, and schedules, and how they relate to the overall quality of your project and product.  more...

Improving Communication in Cross-cultural Relationships ...iers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help you take your cross-cultural communication to a new level. It presents a structured approach for dealing with cultural differences and making necessary adjustments  more...

Defining and Sequencing Project Activities ...ing questions What activities are required to develop the end product? And how should the activities be sequenced for optimal results? The first step in developing a reliable project schedule is identifying project activities and their interrelationships. This course covers defining and sequencing project activities in the project management discipline, and introduces best practices outlined in  more...

New and Enhanced Features for End-Users in Office XP New and Enhanced Features for End-Users in Office XP Microsoft To provide an overview of the new and enhanced features in the following Microsoft Office XP applications - Word, Excel, Outlook, and PowerPoint  more...

New Features for End Users in Microsoft Office 2007 New Features for End Users in Microsoft Office 2007 Microsoft To recognize the new features for end users in Microsoft Office 2007  more...

Microsoft Office 2003 New Features for End Users Microsoft Office 2003: New Features for End Users Microsoft To describe new features of Microsoft Office Word, Excel, and PowerPoint 2003  more...

Business Grammar Punctuation ...riately. You'll start by reviewing how to correctly apply end punctuation, including the correct use and rules for periods, question marks, and exclamation points. You'll also find out how to correctly use commas, one of the most common punctuation marks. The course also describes rules for using different connecting and separating marks, such as colons, semicolons, dashes, and hyphens. In  more...

Working with Difficult People How to Work with Procrastinators ...g procrastinators in the workplace is frustrating and can end up causing even more work for you. To limit the negative impact procrastinators can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of procrastinator you may be dealing with. This course discusses the characteristics of some common types of procrastinators you may encounter  more...

Customer Service Over the Phone Customer Service Over the Phone Can you hear a smile over the phone? When you're providing customer service over the phone without the benefits of face-to-face interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to  more...

Cisco CVOICE 8 0 Cisco Unified Communication Manager ... distinguish between various Cisco Unified Communications enduser devices that you may encounter during the course of deploying and administering a Cisco Unified Communications network. In addition, understanding the boot and registration communication between a Cisco Unified IP phone and the Cisco Unified Communications Manager Express is critical for understanding normal voice network  more...

Facilitating Meetings and Work Groups ...eeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways to get groups to work through the problem-solving  more...

Social Responsibility in Corporations ...ns An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls.  more...

Planning and Prioritizing Your Time Planning and Prioritizing Your Time Managing time effectively entails analyzing your goals, breaking those goals into tasks, and then prioritizing those tasks. This isn't always easy or clear cut, given the number of tasks you may need to complete. But if you set clear and measurable goals and then develop an effective to-do list, you'll find prioritizing your many tasks is easier. And, in  more...

The Profession of Selling ...gy - a careful plan or method especially for achieving an end; and Skill - a developed or acquired ability. These three terms help describe the difference between sales as a profession, and sales as simply a job. "The Profession of Selling" course is designed to present the principles, strategies and skills that - when integrated into your sales career - will help you reach your personal and  more...

Training and Development ...to all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line. It is aligned with the Quality Management Division of the American Society for Quality's  more...

Cisco CVOICE 8 0 Congestion Rate Limiting AutoQos ...to match the transmission rate to the speed of the remote end, and ensures that the traffic conforms to administrative quality of service (QoS) policies. Class-based weighted fair queuing (CBWFQ) extends the standard weighted fair queuing (WFQ) functionality, providing support for user-defined traffic classes. A queue is reserved for each class, and traffic belonging to a class is directed to  more...

IT Project Management Essentials Testing Deliverables Closing IT Projects IT Project Management Essentials: Testing Deliverables & Closing IT Projects Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying  more...

Creating Interactive Pages in Dramweaver CS4 Creating Interactive Pages in Dramweaver CS4 Adobe Adding interactivity to web pages enhances the functionality and overall appeal of a site. Dreamweaver CS4 allows developers to increase web site interactivity by using forms and behaviors. The application also includes the Spry framework for Ajax, allowing Dreamweaver users with no advanced programming knowledge to quickly and easily  more...

CISSP Domain Legal Regulations Investigations Compliance ...is a major area of concern for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and laws that deal with computer crimes and how perpetrators should be dealt with. This course brings together different aspects of computer crime, such as types of crime, laws to deal with crimes, and the ethics that must  more...

SAP BUSINES SUITE 7 FOR END USERS SAP BUSINES SUITE 7 FOR END USERS SAP  more...

SAP Business One Introduction for End Users ...End Users SAP SAP Business One is a comprehensive set of integrated business management applications. Business One provides an entire set of core modules, including financials, sales, operations, customer management, and logistics, which enable a small-sized to medium-sized enterprise to manage all aspects of the business. This course provides an overview of the core functionality of SAP  more...

The Cash Flow Statement The Cash Flow Statement As the popular saying goes revenue is vanity, margin is sanity, and cash is king. While it is very important for an organization to keep earning revenue and maintaining a good profit margin, a positive cash flow is equally important for its survival. Cash flowing in to the organization must meet or exceed the cash flowing out to enable the organization to pay its  more...

SharePoint 2010 New Features for End Users ...End Users Microsoft Microsoft SharePoint Server 2010 contains a number of new features and enhancements specifically geared at improving the end user experience. These include enhanced remote file-editing capabilities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the  more...

Getting Started with SharePoint 2010 Getting Started with SharePoint 2010 Microsoft SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint's intuitive design to share, check in/check out, and manage your files in structural components known as lists and document libraries. You can also use SharePoint's dynamic search feature to locate files. This course explores the SharePoint interface, how to  more...

Using SharePoint 2010 with Office 2010 Using SharePoint 2010 with Office 2010 Microsoft SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In  more...

MS SharePoint 2010 New Features for Power Users MS SharePoint 2010: New Features for Power Users Microsoft SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010  more...

Managing SharePoint 2010 Sites Lists and Libraries Managing SharePoint 2010 Sites, Lists and Libraries Microsoft Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks  more...

Managing SharePoint 2010 Pages Components Managing SharePoint 2010 Pages & Components Microsoft To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a  more...

SharePoint 2010 Security Business Intelligence SharePoint 2010 Security & Business Intelligence Microsoft Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint  more...

MS SHAREPOINT 2010 FOR END USERS POWER USERS MS SHAREPOINT 2010 FOR END USERS & POWER USERS Microsoft  more...

Exchange Server 2010 Administrative Tools Exchange Server 2010 Administrative Tools Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) The Exchange Management Console (EMC) and the Exchange Management Shell (EMS) are still the primary management tools for Exchange Server 2010. The Exchange Control Panel (ECP) is a new browser-based tool that allows administrators and end users to  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ...ult gateway functionality in a way that is transparent to end hosts. Performance issues can adversely affect a business as employees may not be able to service their customers correctly. But does the network cause the problem or does the client, a server, or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if  more...

Selecting the Right Candidate ...areful attention. Even though you're getting close to the end of the hiring process, you can't simply coast now. You need to manage the decision-making process in a disciplined and intelligent way. It's important to remain objective when assessing candidates, drawing on job-related data, rather than letting personal biases steer you away from your hiring criteria. Following a logical system in  more...

XML Transformation Using XSLT XSL-FO XML Transformation Using XSLT & XSL-FO XSLT and XSL-FO provide a way to transform XML data into a variety of formats. They each have an important role to play since data often needs to be formatted for presentation to the end user. This course will examine how each is used to format and transform XML for user consumption, as well how to use both client-side and server-side methods to perform  more...

Accounting Transactions and Books of Account ...ncial statements that an organization produces largely depend on the correctness and integrity of its bookkeeping activities. Journalization and posting to ledgers are the two core bookkeeping activities. The journals are where all transactions are first recorded on a daily basis. Information from a journal is then posted to the ledgers to update each account. Various accounts in the ledgers  more...

Trial Balance Adjusting Entries ...cle begins with the analysis of business transactions and ends with a post-closing trial balance. Trial balances are prepared at several times in an accounting cycle. A trial balance lists all of the ledger accounts and checks if debit and credit totals for all accounts match. Trial balances provide an opportunity to correct any calculation, recording, or posting errors in the account books.  more...

Configuring Hardware Applications in Windows 7 Configuring Hardware & Applications in Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Configuring device and application support, restrictions, and compatibility is one of the main jobs of desktop administrators. Windows 7 has many features built into it to allow you to perform these actions. This course will examine how to install,  more...

MICROSOFT INTERNET EXPLORER 7 END USER MICROSOFT INTERNET EXPLORER 7: END USER Microsoft  more...

MS INTERNET EXPLORER 8 END USER MS INTERNET EXPLORER 8: END USER Microsoft  more...

LOTUS NOTES 7 END USER LOTUS NOTES 7: END USER IBM  more...

MICROSOFT WINDOWS VISTA NEW FEATURES FOR END USERS MICROSOFT WINDOWS VISTA: NEW FEATURES FOR END USERS Microsoft  more...

MICROSOFT WINDOWS VISTA END USER MICROSOFT WINDOWS VISTA: END USER Microsoft  more...

Advanced Data Management in Access 2007 ...s. Advanced query methods make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data is easy to interpret and analyze. This course describes the various types of join and parameter queries that can be used in Access 2007 and provides demonstrations on the use of action queries, including update, append, delete,  more...

Intermediate Access 2002 Intermediate Access 2002 Microsoft To provide an overview of the features and tools in Access 2002 for the intermediate end-user  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...strategy. Strategy requires new modes of thought. To this end, many organizations are changing how they manage their people and how they position their products. Having recognized the need for transformation, their leaders are increasingly turning to strategic thinking to complement their operational effectiveness. The simulation Moving from an Operational Manager to a Strategic Thinker is  more...

Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies ...a portion of a dialog is failing. This course follows the end-to-end journey of the wireless frame, and also describes the impact of nonstandard wireless technologies on Wi-Fi networks. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the spread spectrum technology CSMA/CA; describing the impact of various  more...

Basic Presentation Skills Creating a Presentation ...same time, not lose the attention of the audience. At the end of your presentation, you need to give your audience a clear understanding of what happens next. You also must make your ending compelling. After all, this is how the audience will remember you. This course describes how to make these key parts of a presentation - the introduction, support content, and conclusion - memorable and  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...oals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the leadership and organizational capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and demonstrates how you can use  more...

MS Windows 7 First Look for End Users ...End Users Microsoft Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick preview; the new  more...

MS WINDOWS 7 END USER MS WINDOWS 7: END USER Microsoft  more...

Lotus Notes 8 New Features for End Users ...End Users IBM Lotus Notes 8 is the latest release of IBM's messaging and collaboration software. This desktop client now ships with an updated look and feel which allows users to centrally manage their e-mail, calendar, instant messaging, as well as a host of new productivity tools. This course explores the new features of the user interface, as well as the key enhancements to the core  more...

Getting Started with Lotus Notes 8 Using Mail ...on software. Notes 8 has many features that help increase end users' productivity and manage scheduling, allowing them to streamline the way they work. The core component of the application remains its robust e-mail functionality. This course explores the updated user interface of Notes, and introductory topics on Lotus Notes Applications and using the built-in help system. Also included in the  more...

LOTUS NOTES 8 END USER LOTUS NOTES 8: END USER IBM  more...

A Foolproof Method for Conduting a Job Search ...ut from the crowd and get the job you really want. By the end of the course, you will have all the information you need to uncover the hidden job market. You`ll be able to design a job search plan, customized to your individual needs, to give you maximum results in the shortest time. You`ll learn how to apply the three R`s of successful job searching: Research, Rusing and Recruiting. You?ll  more...

How to Interview Like a Professional ...ut from the crowd and get the job you really want. By the end of the course, you will have all the information you need to master interviewing techniques. You?ll learn the top 10 actions you can take to sell yourself and how to handle salary during an interview. You?ll become a master of small talk with the 30-Day Rule. You`ll learn about the pitfalls of interviewing and how to avoid them, how  more...

Getting the Job Offer You Want Learn the how to`s of getting the job offer you really want. It?s a jungle out there! Surviving in today?s tough job market is an upstream adventure-- whether you are just starting out, the victim of a layoff, or merely want to change careers. Traditional methods just don`t work any more. The complete course can either be taken as a whole or as three modules. Each module is designed to be  more...

Learn How to Write the Kind of Cover Letter That Gets Results ...ion (outline or document) that will be referred to at the end of the class for comparison. When this,the first assignment is completed it is put away, only to be referred to at the end of the course. You will then be given a series of 5 steps and corresponding assignments to work on as quickly as you care to. Each of these carefully ordered steps will bring you closer and closer to applying  more...

Revive Your Writing! ...ose of verb vaccine and watch them spring to life. At the end of this course, your sentences will be off the gurney. Your writing will pulse with exciting words and phrases. This course explores how to revive lifeless writing. By examining certain key elements, students will identify, correct and strengthen words and phrases within their writing. This course utilizes CPR (Clear, Pump,  more...

Manifesting 103: How to Get What You Want w/o Goofing it Up First ! ...through human conditioning, as to how we arrive at our intended end result desires. Understanding this principle helps us with our momentum and saves us time and what we know as struggle and effort. Mastering One`s self and the role of Imagination as our connection to our higher more intelligent selves rounds out this 3 part series, giving the student the tools, and applications to move them  more...

Basic Internet Specialist Certificate ...ost important principle and will go a step beyond. By the end of this certificate program students will have gained enough knowledge to be an asset to any company. Who should take this program? Those students who need a basic understanding of the Internet, including sales, administration, customer support, entry level, general office, tech support, and many more.Instructional materials and  more...

Writing Web Content (Master Class)-Self Directed Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Architecting Web Content (Master Class)-Self Directed ...e that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. The course is designed to help you become a professional, so I invite you to ask  more...

J2EE Part I ( JSP/servlet ) ...-side Java in one easy attempt. Complement your web-front-end with this server-side part to create a whole application. Be comfortable with round-trip development. We will mainly cover JSP/servlet/JDBC in this course. Students will develop their own applications using server-side Java. Prerequisite: Strong understanding of the Java Programming Language and basic HTML, familiarity with  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Advanced e-Mail Marketing The Advanced e-mail Marketing Course provides a contemporary and comprehensive learning program for e-mail marketing. The course is designed for marketers with a general knowledge of e-marketing techniques and processes. Students should complete the e-marketing course first or have general experience in e-marketing prior to taking this advanced course. The course is instructor led via e-mail, a  more...

Legal Research and Writing ... setting, e-mail, message board, chat rooms, or phone. Attendance at the live chat is not mandatory, but it has been found to be enjoyable by the students and a great way to interact with the professor and classmates.POLICIES AND PROCEDURES: Exams and projects are graded on a scale of 100 with 73 or above being satisfactory or at the 2.0 GPA level. An academic average of 63% is required in  more...

Writing User Guides ...ance, user guide writers are needed. And, writing for the end user is one way to enter the technical writing field. Many writers start their jobs at companies maintaining and creating end user materials. Coursework focuses on how to write reader-friendly documentation, what to look for in maintaining existing guides, the steps involved in creating new guides, working with style considerations,  more...

Ready, Set, XML for Non Programmers ...e all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn  more...

Introduction to XML ...e all parts of an XML document, learning how to start and end a tag, how to write the names correctly, how to enter values, and, where to put the actual content. In frequent short exercises, you learn how to create all the components of an XML document?a prolog, with an XML declaration, comments, and processing instructions, and a body with elements, attributes, entity references. And you learn  more...

Learn How to Repair Computers: Get Certified in 7 weeks ...h lesson. There will also be an actual sample test at the end of the course. By the time, you finish this course in 7 weeks; you will know what makes a computer work and how to repair it when it does not work. You will also be ready to take the A+ certification. You will just need to call the toll free number supplied in the last lesson. Computer repair technicians are in big demand, but A+  more...

Getting Started With Microsoft Windows XP ...tures in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course will also walk the students through formatting disks, printing documents, using system tools, and shutting down the computer. This course introduces students to the basic features in Microsoft  more...

Microsoft Windows XP Level 1 ...ures in Microsoft Windows XP. This course will teach the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. The course also includes lessons on customizing the Desktop using background colors, Web content, screen savers, and Desktop themes. Students will also gain an understanding of Windows` file system, including  more...

QuickBooks Pro 2000 Level 1 This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The course will also show basic QuickBooks users how to use Help features to assist them in answering their questions. This introductory course takes the student through the basic accounting functionalities of QuickBooks Pro 2000. The topics that will be discussed include creating a  more...

QuickBooks Pro 2002 Level 1 After completing this course, even students with limited accounting knowledge will be at ease using QuickBooks Pro 2002 to create and manage the financial information of a small business. This course introduces the basic features of QuickBooks Pro 2002, including customer, vendor, employee, and inventory management. Students will learn how to add and edit customers; add vendors and purchase  more...

Windows 2000 Level 1 ...res in Microsoft Windows 2000 by walking them through the end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the Start menu and Taskbar. This course introduces students to the basic features in Microsoft Windows 2000. Students will learn end-user necessary skills like using the mouse, working on the Desktop, using windows, and operating the  more...

Word 2000 This course is designed to familiarize students with the key introductory, intermediate, and advanced features of Microsoft Word 2000 to customize and enhance their text-based documents. The course starts out by teaching the students basic skills, and then works up to some of the most powerful aspects of Microsoft Word 2000. Also included is a business writing section designed to help improve  more...

Delegating ...gh every step of the delegation process from beginning to end. You will learn how to define the task and determine to whom it should be given. There are tips and techniques for monitoring the projecta ™s progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.  more...

5 Steps to Effective Persuasive Business Communication ...s completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work (baseline). The final project is designed to take your original work and apply what you have  more...

Starting A Business?: How To Develop An Effective Business Plan ...s on this tutuorial, please review his credentials at the end of this course outline...it may save you endless hours of formulating a business plan that either gets rejected or doesn`t leverage your organizations global comparative advantage. And, if you think you understand your business after completing this self-paced tutorial you`ll gain new and invaluable insights into it`s success factors  more...

Learn How To Write Effective Persuasive Written Communication ...s completed it is put away, only to be referred to at the end of the course. In between, you will be given a series of 5 specific steps and corresponding assignments to work on. Each of these carefully ordered steps will bring you closer and closer to applying the method to your original written work(baseline). The final project is designed to take your original work and apply what you have  more...

Database Design Concepts ...and on practical design and administration skills. By the end of this course you will be able to successfully design and implement a small database such as an inventory system, contacts information system or course registration system. Online class discussions will allow you to learn various design ?tricks? and get exposed to many interesting ideas. At the end of the course you will be required  more...

Basics of Effective Selling ...and sophisticated process, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and  more...

Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. Reaching Teenagers This tutorial will give you specific ways you can reach out to teens and provide asset building programs in your library. You will be given tools that you can utilize to begin defining or redefining your teen program. At the end of each course section, you  more...

Professional Writing Skills at a Glance ...s, sentences, and words. You will learn how to start and end your correspondence ? and how not to ? along with the principles of unity, coherence, and development for middle paragraphs. Writing varied and emphatic sentences guides your readers smoothly through your message. When choosing your words, always let Economy, Simplicity, and P recision be your guideWriting Process: The three stages  more...

AutoCAD 2006 2D ... The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 12 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the  more...

AutoCAD 2006 3D ... The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the video instruction is close to 6 hours. However to maximize the learning experience, that video instruction is broken into many smaller topic segments that tend to be 10-15 minutes in length.Will I be able to work at my own pace? Yes. The modular format of the  more...

Flash I: Mastering the Tools ...rokes, layers, timeline effects, movie clips, etc. By the end of the course, you will be able to create your own animations for your own CD's, Web sites, etc. You will be amazed at the creative power that will be unleashed from within you! The teacher of this course has over 20 years of teaching, animation and Web site/CD creation experience. You will also be provided with six comprehensive  more...

Adobe After Effects CS3: Essentials ... the tricks you need to get on your way to producing high-end animations. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and  more...

Adobe Dreamweaver CS3: Essentials ...ected course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Dreamweaver CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by  more...

Adobe Photoshop CS3: Essentials ...ected course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by  more...

Bartending at Home-Online ...he scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! Bartending at Home-Online Picture yourself making fabulous martinis and delicious cocktails for your party guests. You could be the host of the year with the scrumptious recipes taught in this introduction to bartending. Take a vacation into the world of mixology! You will complete  more...

Bartending the Easy Way-Online ...ending course will prepare you to work as a professional bartender in all types of establishments. Bartending requires so much more than knowing how to put ice in a glass and adding the proper ingredients. This class will prepare you to be a great salesperson, a customer service expert and an honest and valuable employee, skills that will help you succeed throughout life. The lessons taught are  more...

Bartending to the Max-Online ...ending the Easy Way and Professional Bar Management. The in-depth lessons will prepare you to work as a professional bartender in all types of establishments. If you are serious about the bar business, this course will also expand your knowledge into the area of management, including inventory, profits and staff issues. This information could lead to better bartending positions or even a career  more...

Comprehensive Leadership Training ...o increase the pace of their own careers. This course intends to sharpen the leadership skills of managers and would be managers. The course takes a comprehensive look at leadership from most perspectives so as to give the trainees a deep understanding of the roles that they are playing or may be expected to play. At the end of the course the participants will be knowledgeable enough to  more...

Customer Service for Bars and Restaurants-Online ...ning experience and bar owners know that excellent and friendly service are vital to repeat business. From this online course employees will learn sales techniques, in addition to hospitality skills. Bar and restaurant consultant, Kellie Nicholson, stresses the value of a smile and a kind word for greater tips and the return of loyal customers. Customer Service for Bars and Restaurants-Online  more...

Dreamweaver MX 2004 ... presenting over 600 full-day seminars to thousands of attendees in 48 of the 50 states and throughout Canada has helped him breakdown complex concepts into language that anyone can understand. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length  more...

HTML 4 ...ng others how to do the same. Robb began his career by attending Utah State University where he earned a Master`s Degree in Instructional Technology. Since graduation, Robb has worked for a variety computer hardware and software vendors building courseware and designing certification programs; including Novell`s Certified Novell Engineer (CNE) certification. In 2000, Robb served on CompTIA`s  more...

Learn How to Write Persuasive Web-Based Text ...ourse access is given up to 90 days. Mentor debriefing at end of course. Learn How to Write Persuasive Web-Based Text The main objective of this course is to equip you with a proven technique, method and persuasive writing technique. This course is specific to web-writing and is unique. It is designed specifically for content developers and practitioners who want to get the "target audience"  more...

Negotiate Profitable Real Estate Deals--Instructor-Led ... More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured. Students may complete this course within a reasonable period of time.  more...

Negotiate Profitable Real Estate Deals--Self-Directed ... More times than not, success in real estate begins -- or ends -- at the negotiating table. The secret to successful negotiation is careful preparation and communication. This course will teach you proven tactics and methods for all types of real estate negotiations and prepare you to leave the table with success assured.Students may complete this course within a reasonable period of time.  more...

Professional Bar Management ...ns and to promote sales for maximum profits. It is recommended that students also take the course "Bartending the Easy Way" for better understanding of the mechanics of bartending, the hub of the business. As a respected industry professional, Kellie Nicholson has condensed over twenty-five years of experience into an informative class that will teach you how to manage any bar like a  more...

QuickBooks Pro 2005 ... and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. After completing all three  more...

QuickBooks Pro 2006 ... and business applications. Matt has trained thousands of end user customers, channel partners, and corporate teams on dozens of products from Intuit, Microsoft, Corel, Novell, HP, Compaq, IBM, SCO and others. Matt currently develops course curriculum and provides product training seminars for Intuit, Microsoft, Novell, Hewlett Packard, and the Makau Corporation. Enroll today in this course to  more...

SalesPlus ...l result in future business is the art of selling. By the end of this course you will know the process of selling, the conditions necessary for a customer to buy, prospecting, the process of opening and investigating, the presentation and overcoming objections, closing and follow-up, and implementing what you ™ve learned. User is given 1 year access to this course. SalesPlus Successful  more...

Technical Communication Industry Certificate - Mastery Level ...study. Letter grades will be provided upon request at the end of the course or utilize the pass/fail option. Deferred Credit Card Payment Plan; Corporate PO Accepted; Financing Available Welcome to the Technical Communication Industry Certificate - Mastery Level This is our most comprehensive program offering with exercises, activities, assignments, quizzes and deliverables that are geared  more...

Architecting Web Content (Master Class) ...e that you are learning the materials effectively. At the end of the course, you will complete a course project that will integrate the concepts of the course and will tie it all together for you. You can email me questions, stray thoughts, or concerns at any time, and I will get back to you as quickly as I can. The course is designed to help you become a professional, so I invite you to ask  more...

CSS ...s, colors, advanced selectors and lists. Course may be extended up to 1 year if needed. Welcome to the CSS Training Series Cascading Style Sheets has become a vital element of today`s web pages. Follow along with Robb H. Tracy as he introduces you to the concepts of XHTML, Cascading, and setting and understanding property values for CSS rules. As the course progresses, Robb will instruct you  more...

Essential Spanish ...TION Welcome to this new online Spanish course. It is intended for native speakers of English who wish to acquire sufficient Spanish to make a trip to a Spanish-speaking country with confidence. You will acquire speaking, listening, reading and writing skills which will be more than enough to get you through most situations you will encounter on your first holiday or business trip. You will  more...

Learn Grammar the Easy Way (Part 1) ... and resume for a job. You may have written a memo recommending a new product or procedure and that letter was passed up the corporate chain. Perhaps, you wrote a letter to the local chief of police complaining about the traffic on your street. Yes, your words are your ?calling card? in a lot of situations. As such, it is important that they present you in the best light possible. Having a  more...

Writing Web Content (Master Class) Write web content that persuades, informs, entertains, inspires, and sells. Is your style electronic? Learn how to make your Web text easy to navigate, easy to understand, and easy to use. This workshop shows how moving text from paper to the screen, or from a conventional Help system to Web customer assistance, demands a new approach. Learn to write the Web way, responding to your visitors with  more...

Microsoft Exam 70-620: MCTS: Microsoft Windows Vista, Configuring Certification Training Course ... Windows Vista operating system as well as how to support end-users with network connectivity, security, application installation, and compatibility issues and logon problems that include account issues and password resets. This course can be completed within a short time span determined by the student. Please note that it is important to have a good grasp of the material before moving on to  more...

Practical Grant Writing I with Mentor ...develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a real grant to work on, they can create a mock application based on a standard format. A brief text is required. In addition, web links to relevant information will be provided. To keep the cost of this course low,  more...

Practical Grant Writing II with Instructor ...develop a complete package for a grant submission. By the end of the course, participants will have had the opportunity to create a submission-ready package. If students do not have a real grant to work on, they can create a mock application based on a standard format. A brief text is required. In addition, the instructor will provide web links to relevant information throughout the course.  more...

Up and Running with Visio 2000 To guide the home user or end-user through the basic concepts of working with stencils, templates, and charts in Microsoft Visio 2000  more...

Getting Started with Visio 2000 To guide the home user or end-user through the basic concepts of working with diagrams, shapes, and connections, using layout, and working with graphics in Microsoft Visio 2000  more...

Lotus Notes 6 End User iNotes To introduce the learner to iNotes - web-based access to the Notes client  more...

Lotus Notes 6 End User Personalizing Notes 6 features To introduce the learner to the options available for personalizing Notes 6 Mail features  more...

Lotus Notes 6 End User Using Notes 6 Mail Remotely To introduce the learner to remote use of Notes 6  more...

Lotus Notes 6 End User Using the Calendar and To Do List features and TeamRoom To introduce the student to the Calendar, To Do List, and TeamRoom collaboration  more...

Lotus Notes 6 End User Using Notes and Notes Mail To introduce the learner to Lotus Notes 6 and its features  more...

Accrual Accounting Procedures ...end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the  more...

Accounting Systems and Closing Activities ... a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient accounting activities are an  more...

Financial Risk Management ... a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises  more...

Team Conflict The Seeds of Dissent Teams are a fact of corporate life. Think about all the team buzzwords. There are cross-functional teams, self-directed teams, union teams, functional teams, total quality teams, and project teams--not to mention the concept of "The Dream Team." If there's anything that's predictable about these high-powered teams, it's the inevitability of conflict. Many teams fail to recognize that there's power  more...

Analyzing Workplace War Zones A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It's important that teams identify and target any problems before they escalate. At the end of this  more...

Getting Past Clashes Valuing Team Diversity Teams have diverse personalities, skills, and interests that are challenging to put together. You may not get along with every team member, but it's important that you can work together to achieve the same goal. At the end of this course, you'll have the skills needed to work with different personality styles, control your gut reactions to difficult people, and deal with difficult team members.  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

The Path to Peace and Harmony A saying goes, " We will never be better as a team than we are with each other." The road to peace and harmony involves working with every team member toward mutual goals. Each team member must be involved to set the stage for success. Continuous improvement and teamwork are vital to creating a team that works and stays together. How can your team reach harmony? At the end of this course, you'll  more...

Windows 2000 Professional Getting Started To introduce Windows 2000 Professional and demonstrate basic end-user tasks such as logging on, exploring, installing applications, and customization  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Introduction to Brand Management ...l be introduced to a brief history of branding and its intended purpose. This also includes the elements of a great brand, and current trends in branding. Finally, you will recognize the components and intricacies that make up your consumer, how to appeal to the consumer, and one of the most important facts of all: how the consumer dictates your brand equity.By the end of this course, you will  more...

Building Brand Equity Every time a corporate merger or buy-out occurs, you are sure to see plenty of headlines about the number of subsidiary companies each corporation owns. Here's why: brand equity. It's a fact that each subsidiary of a corporation has a value linked to its brand names, in addition to its base dollar-value. This value is measured by the consumer's attitudes and loyalties toward the brand. Brand  more...

Promoting Your Brand to Consumers ...see a commercial on the television, or notice a celebrity endorsement on a billboard. It's as if, suddenly, someone flipped a switch and that brand name appeared out of thin air. What do you call that phenomenon? Integrated marketing communication: the act of generating awareness for your product or company through the use of multiple forms of media.However, there are over 220 forms of media.  more...

Evaluating Brand Effectiveness ...ends a lot of time and energy creating and building brand name products. From the most memorable name, to the most enticing packaging, to the perfect combination of media, you want everything to be right. Now the question is: Is it working? This course explores why you need measurement systems to examine your brand's effectiveness with consumers and to evaluate your brand equity.Where can you  more...

Managing and Maintaining Brand Equity There's a common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over  more...

Preparing for Change ... wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning--a springboard into a new and potentially exciting personal future. "Preparing for Change" focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational  more...

Managing Quality Risk in a PRINCE2-aligned Project ... ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the components of a PRINCE2-aligned project; Quality in a Project Environment and Management of Risk. PRINCE2 is recognised as  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

QoS Best Practices To implement traffic-classification best practices, given a scenario, and to determine how to plan the implementation of end-to-end quality of service (QoS)  more...

Measuring Customer Satisfaction Simulation Stratoscape Creations is an industry-leading producer of multimedia and gaming products. They are responsible for bringing to the market some of the most popular flight simulators and first-person adventure games of the last decade. But competition has grown increasingly fierce in the industry, and Stratoscape is starting to feel the bite of an up-and-coming company, Tempest's Core. It's game time  more...

PageMaker 7 ...g Adobe PageMaker is a must Adobe PageMaker 7.0 is a high-end professional publishing program, and is heavily used in many corporate production environments, as well as some studios and magazines. Virtual Training Company's tutorial will have you using this page layout application with ease in no time. Brian White starts the tutorial with the basics, which includes the toolbox and pointer tool,  more...

The Call Center Industry When people pick up a phone and hear someone greeting them from the XYZ Company, they put little thought into the people, process, or technology behind the phone call. To them, the person on the phone is just a voice on the other end of the line. This course will examine all of the aspects of a call center. In order to facilitate this examination, this course has been broken down into three parts:  more...

Call Center Telephone Sales ...d to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time efficiently is important because time  more...

Excellence in Internal Customer Service ... offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning them out into external customer service. If everyone within the organization works to provide their "internal" customers with better service, then the end customers will receive a much higher quality service in the long run. Focusing on your  more...

Cross-selling in a Customer Service Call ...elping customers by providing efficient solutions. At the end of this positive interaction, it makes sense to recommend additional or better products that will further aid customers. Customer service agents have become a vital source of additional sales revenue for companies.To cross-sell effectively, you need to prepare for the cross-selling call. This course covers identifying various types  more...

Microsoft Visio 2003 Expert User ...he Database Wizard. Audience: This course is intended for personnel with significant prior experience; end users wishing to extend their skills in the areas of advanced diagram development and technical aspects of Microsoft Visio 2003. Experience with the Windows 2000/XP interface and basic knowledge of Visio 2003 is assumed. It is recommended that individuals take the first course in  more...

Managing Business Risk Developing a Risk Management Plan ...Overview: In the simulation at the end of this unit, you will meet with Barnard Byrne, President of Parmelle Drilling, a subsidiary of Icon. The drilling industry has been lukewarm in its compliance with OSHA regulations and employee training has been minimal and irregular due to the current low price of oil and the high rate of employee turnover. However, a recent tragic  more...

Managing Business Risk Risk Assessment Control ...Overview: In the simulation at the end of this unit, you will meet with Laura Dennis, a risk manager, to discuss the risks of opening a new manufacturing plant. Icon executives want you to identify the risks involved and how they would apply to the new project. Through your discussion with Laura, you will gain a greater understanding of risk sources and categorizing  more...

Managing Business Risk Financing Contingency Planning ...Overview: In the simulation at the end of this unit, Icon Industries has increased its influence as a corporate powerhouse. Through strategic investments, Icon's business investors have positioned the organization for diversification in the near future. Before this can happen, investors must secure more mergers and acquisitions. However, statistics show that other  more...

Frontpage 2000 Proficient User ...asis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the  more...

Frontpage 2000 Expert User ...asis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) C ourse Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an  more...

Oracle Workflow 11i10 Managing Customizing Workflow Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Advanced Features Identify features of PL/SQL  more...

Oracle Workflow 11i10 Configuring Oracle Workflow Components ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Setting Up Oracle Workflow Identify the mandatory steps for  more...

Oracle Workflow 11i10 Workflow APIs Procedures Error Handling ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Workflow Engine Identify features of the Workflow Engine.  more...

Oracle Workflow 11i10 Interacting with Processes Notifications ...end users with knowledge of Oracle 9i SQL and PL/SQL, navigating Oracle Applications 11i, and Oracle 11i E-Business Essentials for Implementers. Learn To: Identify options for testing a workflow process. Identify options for administering workflow processes by using the Administrator Monitor. Identify options for administering workflow processes by using the Self-Service  more...

Oracle Workflow 11i10 Business Event System Subscriptions ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Events, Subscriptions, and Activities Identify features of  more...

Oracle Workflow 11i10 Communications Function Activities ...ation. Finally, it covers the options that enable you to send events to an agent. Learn To: Identify features of systems. Identify features of agents. Identify options that enable you to define and maintain agents. Define a function activity. Identify features of external function activities. Identify options for branching on a function activity result. Identify  more...

Oracle Workflow 11i10 Components Planning Workflow Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Introduction to Oracle Workflow Identify benefits of Oracle  more...

Oracle Workflow 11i10 Developing Processes ...rget audience is functional and technical consultants and end-users who have knowledge of Oracle 9i, SQL, and programs within PL/SQL. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs Language Options: US English Total Learning Time: 4 hours Objectives: Unit 1: Oracle Workflow Process Identify guidelines for diagramming a  more...

Lotus Notes R5 Collecting and Organizing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Notes: An Introduction Duration: 1 - 2 Hour(s) Identify  more...

Lotus Notes R5 Messaging and Working Remotely ...he completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail  more...

Lotus Notes R5 Calendaring and Scheduling ... students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings  more...

Lotus Notes R5 Managing and Sharing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...phasis Skills-Based A udience This course is intended for experienced end users with novice to moderate level of experience in the design and evaluation of information systems. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Developing an Upgrade Strategy Duration: 3 - 4 Hour(s) Identify the features and functions of the primary domain controller (PDC)  more...

SAP R 3 v3 0 Information Systems within FI ...sis Skills-Based A udience This course is intended for Project Team members, Key Users, Internal SAP Trainers and end users working in external accounting. Users will typically be involved in: Management of external accounting; Cost center and budgetary controlling; Accounts Receivable/Customer Credit management; Accounts Payable; G/L Accounting. Participants should have completed  more...

SAP R 3 CO Cost Object Controlling ...ibution. Prior exposure to the following courses is recommended: - 12272 Working with SAP R/3 - 12861 CO-OPA Internal Orders T otal Learning Time 6 Hour(s) Course Contents Unit 1: Principles of Cost Object Controlling Duration: 2 Hour(s) Basic principles. Components of cost accounting. Result of cost object controlling. Product cost planning. Cost usage.  more...

Lotus Notes R5 Messaging and Working Remotely ...he completion of this course, students will learn how to send messages and attachments; receive and reply to messages; organize and customize messages; and create local replicas, replicate mail and set up a machine for replication. L earn To: Send messages and attachments. Receive and reply to messages. Organize and customize messages. Create local replicas, replicate mail and  more...

Lotus Notes R5 Calendaring and Scheduling ... students will learn how to display the Lotus Notes R5 calendar and provide access to a calendar; work with appointments and alarms; schedule and manage meetings and resources; and integrate the calendar with other Notes applications. L earn To: Display the Lotus Notes R5 calendar and provide access to a calendar. Work with appointments and alarms. Schedule and manage meetings and  more...

Lotus Notes R5 Managing and Sharing Information ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Lotus Notes R5. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring  more...

Data Modeling - Create Basic Models ... Identify why information is hardware and software independent. Identify the benefits of combining Normalization with ER modeling. Unit 2: Creating a Basic Entity Relationship Model Duration: 2 - 3 Hour(s) Identify what an entity is. Identify the naming conventions used for an entity. Identify the drawing conventions for an entity. Identify the difference between an  more...

Oracle SQL Specifics Creating and Managing Database Objects ...equence numbers. Use the ALTER SEQUENCE statement to extend the maximum value of a sequence. Use the DROP SEQUENCE statement to remove a sequence from the data dictionary. Match index types to their descriptions. Use the CREATE INDEX statement to create an index. Query the USER_IND_COLUMNS view in the data dictionary to display all indexes and the effected column names. Use the DROP  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...O Issues Duration: 1 Hour(s) Identify the recommended tablespaces and divisions of data for an Oracle database. Identify the advantages of partitioned tables. Select the two items needed to choose the correct stripe size. Perform the steps of a query to determine how many full table scans are taking place. Identify the reasons to set the DB_FILE_MULTIBLOCK_READ_COUNT parameter  more...

Windows NT 4 0 User Fundamentals ...e knowledge and skills demonstrated. Mastery tests at the end of each unit allow you to verify your understanding of key skills and guide you back to any content that warrants further study. L earn To: Perform tasks from the Desktop. Understand the basics of using Windows NT 4.0 Workstation. Use Explorer to view and manipulate files and folders in Windows NT Workstation.  more...

Word 2000 Fundamentals ...sert text in a Word document; format text in a document; send and save files in Word; and manage and organize documents. L earn To: Create and insert text in a Word document. Format text in a document. Send and save files in Word. Manage and organize documents. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use  more...

Word 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Word 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) and Microsoft Word 2000 Fundamentals (Course 72020) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Word 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft Word 2000. Participants should have completed the following courses: Microsoft Windows 98 Fundamentals (Course 71011) , Microsoft Word 2000 Fundamentals (Course 72020) and Microsoft Word 2000 Proficient User (Course 72021) or have equivalent knowledge. T  more...

Excel 2000 Fundamentals ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started Duration: 2 - 3 Hour(s) Start  more...

Excel 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge and Microsoft Excel 2000 Fundamentals (Course 72030). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1:  more...

Excel 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the fundamental features of Microsoft Excel 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge, Microsoft Excel 2000 Fundamentals (Course 72030) and Microsoft Excel 2000 Proficient User (Course 72031). T otal Learning Time  more...

PowerPoint 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft PowerPoint 2000 to create presentations. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: PowerPoint Interface Duration: 1.5 - 2  more...

PowerPoint 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft PowerPoint 2000 to create presentations. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) and Microsoft PowerPoint 2000 Proficient User (Course 72041) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s)  more...

Office 2000 - Web Integration ...integration capabilities of Microsoft Office 2000. At the end of this course students will be able to create, publish, edit, share, and collaborate on web documents using Microsoft Office 2000 applications. L earn To: Create Web Documents in Office 2000. Publish and Edit Documents. Collaborate on Web Documents. C ontent Emphasis Skills-Based A udience  more...

Site Server 3 0 Implementation - Part 1 ...ng Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Getting Started With Site Server 3.0  more...

Site Server 3 0 Implementation - Part 3 ...ng Web Sites Using Microsoft Site Server 3.0. It is recommended that participants take NETg course series 71401-71402, Administering Microsoft Windows NT 4.0, and course series 72480-72483, Creating & Configuring a Web Server Using Microsoft IIS 4.0 or have equivalent knowledge and have completed the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents  more...

Internet Explorer 5 0 Fundamentals ...ges. Identify the advanced features of IE 5.0. Send, receive and customize E-mail. Subscribe and access a Newsgroup by using Outlook Express. Join a meeting by using NetMeeting. C ontent Emphasis Skills-Based A udience This course is intended for end users that are looking to use the features of Microsoft Internet Explorer 5.0. Participants should have  more...

Outlook 2000 Fundamentals ...ssionals to identify the basic features of Outlook 2000, send messages and use the Calendar feature effectively. L earn To: Identify Outlook 2000 Basics. Communicate with Outlook 2000 Messages. Schedule with Outlook 2000 Calendar. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Participants  more...

Outlook 2000 Proficient User ...rse Overview This course prepares IT Professionals to send messages to people inside and outside their organization, schedule appointments and meetings, maintain a contact list, and organize their activities with tasks, notes, and journal entries. L earn To: Arrange meetings and contacts. Record tasks, journal and notes entries. Integrate and customize Outlook 2000.  more...

Outlook 2000 Expert User ...sis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Students will learn the basic features as well as the advanced capabilities of Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Exploring Communication Options  more...

Frontpage 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction and Overview Duration: 1 - 2 Hour(s) Identify the features of the Internet. Identify the characteristics of  more...

Frontpage 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users using Microsoft FrontPage 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Importing and Modifying an Existing Web Duration: 2 - 3 Hour(s) Import an existing file and folder. Import an existing  more...

Introduction to the Internet and World Wide Web ...addition, participants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches. L earn To: Identify the features of the Internet. Identify the features of the World Wide Web (WWW). Identify the business uses of the Internet and the intranet. Identify the options used to connect to the Internet. Identify  more...

Microsoft Visio 2003 Proficient User ...crosoft Visio 2003. Audience: This course is intended for personnel at all levels of the enterprise and end users wishing to familiarize themselves with Microsoft Visio 2003. Experience with the Windows 2000/XP interface, basic PC skills is assumed. Course 72060 Visio 2000 or previous Visio experience is helpful, but not required. There are no prerequisites required for this course.  more...

Oracle 11i10 Order to Cash Order Entry Overview ...ods for creating transaction types, defaulting rules, and end customers. The course also covers the header and line information that needs to be entered in an order. Learn To: Identify key areas in the order entry process. Identify characteristics of the Negotiation functionality. Create a transaction type for orders. Audience: The target audience is Functional  more...

Access 2000 Fundamentals ...ended for end users who are looking to use the fundamental capabilities of Microsoft Access 2000. Participants will learn to identify the basic features of Access 2000; create and maintain tables; and work with Access 2000 data. L earn To: Identify the concepts related to databases and the features of Access 2000. Create and maintain tables and table data. Locate and manipulate  more...

Access 2000 Proficient User ...ended for end users that are looking to use the intermediate skills of Microsoft Access 2000. At the completion of this course, students will learn how to use Access 2000 to maintain tables and table data; manage Access 2000 data; create and modify forms; and create and modify report formats. L earn To: Use Access 2000 to maintain tables and table data. Manage Access 2000 data.  more...

Access 2000 Expert User ...phasis Skills-Based A udience This course is intended for end users that are looking to use the advanced features of Microsoft Access 2000. Participants should have completed Microsoft Windows 98 Fundamentals (Course 71011) or have equivalent knowledge, Microsoft Access 2000 Fundamentals (Course 72050) and Microsoft Access 2000 Proficient User (Course 72051). T otal Learning Time  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle e-Business 11i System Admin Fundamentals 2 ...support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Administering Concurrent Managers (2 hours) Identify considerations for assigning work shifts. Identify  more...

NetWare 5 0 User Fundamentals ...ended to enable business professionals and end users to understand and use the fundamental capabilities of Novell NetWare and perform basic procedures on the network. L earn To: Identify the definitions of different components of a network, the topologies in which the components are arranged and how NetWare 5.0 services provide the basic networking functioning. Identify types  more...

SQL and PL SQL DML and DDL Course Overview This course is the third in a three-part Oracle SQL series that is based on the Oracle ILT course, Introduction to Oracle: SQL and PL/SQL. Using the Oracle SQL*Plus environment, this computer-based training course uses Structured Query Language (SQL) to create and populate Oracle database tables. Learners create tables and other database objects and learn to maintain and modify  more...

Oracle 11i e-Business Suite Essentials for Implementers Part 2 ...pplication Server components. Identify features of the End-User Client components. Monitor a workflow. Identify key concepts related to system integration with Workflow. Identify key implementation considerations related to Workflow. Unit 3: Alerts Fundamentals Identify features of alerts. Define a periodic alert. Define actions for a periodic alert. Monitor a  more...

International Business Essentials The Global Business Environment ...ntations. Simulation Overview: In the simulation at the end of this unit, you will meet with Bonita Goodson, a Personnel Manager in the Human Resources Department of Icon's Financial Services Division in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today,  more...

International Business Essentials Succeeding as a Global Manager ...dvantage. Simulation Overview: In the simulation at the end of this unit, you are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 2 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Development (1.75 hours) Define attributes for Oracle Workflow. Identify guidelines  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 3 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Activities (1.75 hours) Identify tasks to be performed to define activity details. Identify  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 1 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Workflow Architecture and Components (1 hour) Identify features of business processes integration  more...

Oracle 11i 2 6 Implement Workflow Fundamentals Part 4 ...get audience is Functional and Technical Consultants, and end users who have knowledge of Oracle 9i; SQL and Programs within PL/SQL. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 3.5 hours Objectives: Unit 1: Administration (1.75 hours) Identify issues involved in setting Global Workflow Preferences.  more...

International Business Essentials Conducting Business in Europe ... Germany. Simulation Overview: In the simulation at the end of this unit, you act as the newest member of Icon's Resource Specialization & World Trade Promotion team. It is your job to secure potential customers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes.  more...

Designing Cisco Internetwork Solutions Part 3 ...essing plans. Identify considerations for selecting an end-system IP address assignment method. Identify guidelines for implementing name resolution. Unit 2 : IPv6 Addressing (2 hours) Identify characteristics of the IPv6 address structure. Match types of IPv6 addresses with their features. Identify features of IPv6 routing protocols. Identify characteristics of types  more...

Building Cisco Multilayer Switched Networks Part 1 ...entify features of VLANs. Identify differences between end-to-end and local VLANs. Identify guidelines for creating and deleting a VLAN in global mode. Audience: Network administrators and technicians who are responsible for implementing or troubleshooting a multilayer switched network (MSN) in an enterprise environment. CCNP and CCDP candidates CCIE routing/switching  more...

Building Scalable Cisco Internetworks Part 3 ... System (IS-IS) operation. Identify characteristics of End System-to-Intermediate System (ES-IS) discovery protocol operation. Distinguish between intra-area and inter-area routing in a Connectionless Network Service (CLNS) environment. Identify Intermediate System-to-Intermediate System (IS-IS) routing levels. Identify types of Intermediate System-to-Intermediate System (IS-IS)  more...

Project 2000 Fundamentals ...sources, add costs on resources, and create and assign calendars in MS Project 2000. Track the schedules, work and costs of a project plan visually, display the actual plan with the baseline plan, set reminders, and send workgroup messages. Communicate project information by creating and modifying standard task reports, enhancing the report layouts, and exchanging information. C ontent  more...

Project 2000 Proficient User ...phasis Skills-Based A udience This course is intended for end users that use the fundamental capabilities of Microsoft Project 2000. Participants should have a basic understanding of Microsoft Windows 2000, NT 4.0, 98 or 95 and the first course in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Project 2000: Advanced Functions Duration: 2 - 3  more...

Cisco Internetwork Troubleshooting Part 1 ... baseline configuration and documentation of networks and end-systems, support resources for troubleshooting, and troubleshooting approaches. It covers commands and guidelines required for problem isolation and resolution at the physical and data link layers of the OSI model. Learn To: Identify components of a network configuration table. Identify characteristics of a network  more...

Cisco Internetwork Troubleshooting Part 2 ...ss Control Lists (ACLs). Identify functions of general end-system commands for isolating network layer problems. Identify Windows and UNIX commands for isolating network layer problems. Unit 2: Network Problem Isolation and Resolution (2 hours) Identify guidelines for isolating problems at the network layer. Isolate an access list problem at the network layer. Isolate an  more...

UNIX--Part 1 User Fundamentals ...rs. C ontent Emphasis Conceptual A udience End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to UNIX Duration: 1 - 2 Hour(s) Identify the milestones in the development of UNIX. Identify  more...

UNIX--Part 2 Advanced Topics for Users ...erview The second course in the UNIX curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. L earn To: Identify the hardware requirements for a UNIX system. Identify the features  more...

Oracle Database 10g New Features for Administrators Part 4 ... each file status with its effect on the BEGIN BACKUP and END BACKUP commands in the online backup mode. Unit 2: Flashback Database Enhancements Match different implementations of Flashback Technology with the situations in which they are used. Identify the features of guaranteed undo retention. Identify tasks to be performed for configuring Flashback Databases. Identify  more...

Exchange 2000 Infrastructure Design--Part 2 ...multiple virtual servers. Identify the features of front-end and back-end servers. Identify the guidelines for using virtual servers in a front-end and back-end environment. Create an IMAP4 virtual server configured with SSL. Connect to the default IMAP virtual server by using Outlook Express. Identify the types of key, dedicated servers used in an Exchange 2000 Server environment.  more...

UNIX User Curriculum ... and text patterns. Additionally, this curriculum teaches end users a little about how UNIX works and handles resources. It shows how UNIX can be best used by advanced users in a UNIX-based enterprise. This course can even act as a starting primer for users interested in becoming administrators. This curriculum consists of 2 Skill Builder courses: Course 13630 UNIX Part 1: User Fundamentals  more...

IBM AIX--Part 2 Network Administration ...ware Engineer, Database Administrator, Help Desk/Support, End User. L earn To: Identify the features of the print queue process on AIX. Identify the command-line interface (CLI) commands that are available to manage printing on AIX. Identify the functions of tty terminals on AIX. Identify network configuration options. Identify the features of Transmission Control  more...

HP-UX--Part 1 Basic Administration ...ed at a system administrator and the following job roles: End User, Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator, Help Desk/Support. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Installation and Startup Duration: 2 - 3 Hour(s) Identify the features of HP-UX versions 10 and 11.  more...

HP-UX--Part 2 Network Administration ...ware Engineer, Database Administrator, Help Desk/Support, End User. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Printers and Terminals Duration: 2 - 3 Hour(s) Identify the capabilities of printers in HP-UX. Add a local printer by using System Administration Manager (SAM). Identify the procedure to manage print queue jobs by using System Administration  more...

Oracle SQL for End Users--Part 1 ... database management systems. This course is designed for end users who want to learn how to write SQL SELECT statements to retrieve data from a database. This course identifies relational database properties, introduces the Oracle server, and indicates how SQL and SQL*Plus are used in the Oracle product set. In this course, the learner creates basic SQL SELECT statements and customizes these  more...

Oracle e-Business 11i System Admin Fundamentals 1 ...support professionals This course is not designed for the end-user who will ultimately use the Oracle 11i applications. Deployment: e-Learning/Self-Study Language Options: US English Total Learning Time: 8 hours Objectives: Unit 1: Managing Application Security(4 hours) Create a new application user. Identify considerations for defining  more...

Oracle SQL for End Users--Part 2 ...verview This course is the second in a two-part SQL for End Users series that is based on Introduction to Oracle: SQL and PL/SQL. In this course, the learner displays data from multiple tables by using equijoins, non-equijoins, and self joins. In addition, this course introduces the use of group functions in a SQL statement to display information about groups of rows in the database. This  more...

CIW Perl Fundamentals Part 3 Best Practices ...age symbol tables. Identify characteristics of BEGIN and END blocks. Identify characteristics of an object. Identify the syntax used to access object data. Identify the syntax used to access object methods. Identify characteristics of database connectivity. Identify characteristics of database modules. Identify the code used to interact with a database. Identify considerations for  more...

Visio 2000 Course Overview This course introduces students to Microsoft Visio 2000. Beyond a basic introduction, however, students will gain experience in creating project management, networking, database and TQM illustrations for IT organizations. Learn To Identify the tasks that can be performed using Microsoft Visio 2000 Enterprise Edition. Identify the components used for performing specific  more...

Excel XP Fundamentals ...e a row and column in a worksheet. Audience The intended audience for this course includes end users and power users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel,  more...

Excel XP Proficient User ... Audience The target audience for this course will be End Users and Power Users who may or may not be familiar with previous versions of Microsoft Excel. Their relevant duties may include office or managerial duties. They may be involved in working with accounting and financial data. The audience will include end users, help desk/support personnel, and other network designers. It is  more...