Instructor Led Engagement Training

Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within  more...

Expert Presentation Skills Development For trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...

Presentation and Public Speaking ...engagement or a presentation is not just about the content, but it is also dependent upon the quality of the delivery. This course will enable participants to learn and practice skills that will be applicable to both informal and formal presentations, and public speaking to both small and large audiences. It will give the opportunity to practice and to receive feedback on key skills and  more...

Employee Engagement An Introduction The Key to Employees Who Will Stay and Strive An engaged workforce is a happy workforce and organisational effectiveness can be exponentially increased with motivated and satisfied employees. This one day course provides an overview of all aspects of employee engagement. This programme is for you if you are an HR or OD professional, director, manager or someone responsible for improving  more...

Developing and Implementing an Employee Engagement Strategy An Engaged Workforce is a Happy Workforce Engaged employees perform better than others. They experience increased job satisfaction and more positive attitudes and emotions towards their work, benefiting both individual and employer. This practical two day course provides the tools and techniques to develop, communicate and measure an employee engagement strategy in your organisation. This  more...

Talent Management Maintain the Competitive Advantage Progressive organisations in the corporate world place Talent Management high on their list of priorities, to nurture talented employees, and to identify, attract, manage and engage employees to meet current and future organisational requirements. This course gives an overview of approaches and processes. This programme is for you if you are an HR or OD  more...

City & Guilds 7307 Certificate in Delivering Learning Teaching Adults ... value the systematic approach to maximising learning and engagement for their own students. Many strategies for effective learning are investigated and used by all whilst on the course. The course lasts 5 days, 9. 15 to 4. 45 p. m. The taught component of the course lasts 3 days, with each student providing an (assessed) micro-teaching session of one hour to their peers in  more...

Change Leadership ...3;s ownership of and commitment to change. The skills of engagement and empowerment exploring a range of change management styles and skills Focus on strategic rather than tactical change: moving away from the a quick fixa ™ to effective long term solutions Identify what people will be doing differently and how you will measure that Identify and work with the implications of  more...

Fabulous Facilitation ...litation Consultation & Enquiry & Empowerment methods of engagement Avoiding the temptation to take control Focusing conversation - assessing contributions Techniques to promote process thinking Generating creative ideas a MASSIVE toolbox of proven methods Redefining conflict = allowing appropriate conflict and keeping disagreement from becoming personal Silencing with the LOUDEST voice  more...

Appraising for Peak Performance ...tunities that the appraisal presents Generating employee engagement pre-appraisal tools The Appraisal Documents: How does your appraisal document help people to focus on priority issues? What cultural competencies does your organisation value? Identifying the job specific competencies that correlate with success What are the most important responsibilities and accountabilities of the  more...

Social Media Marketing Training Course ...ds a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers. This module provides an introduction to the process of setting-up, designing and managing a business blog. You will see and learn about every stage of the production, hosting and posting  more...

Blogging For Business Training Course ONE-TO-ONE Training Workshop, relevant to you and your business. Many companies are now incorporating blogs into their marketing strategies to interact directly with their audiences, give their brands a personality, drive targeted web traffic and increase engagement. Easy to set up and with a very low outlay, blogs give companies the chance to raise their profile and better connect with customers.  more...

Presentation Skills Training (onsite) Turpin Communication provides the most practical, efficient, personal, no-nonsense presentation skills training available anywhere. Our onsite courses are tailored to the organization, team and each individual. This is not a one-size-fits-all best practices course. Instead, we work with each individual to capitalize on their own communication strengths and improve their weaknesses. We do this  more...

3 Reasons why Your Leaderhip Sucks and how to improve it With the idea of leadership being a philosophy of the individual, many individuals have a limited idea of what and how to improve their personal and team leadership experience. This workshop will highlight 3 areas for leaders to do more than engage their teams in projects. These 3 steps will empower those who lead teams, as well as those who are not necessarily in the position of leader to  more...

Value Adding Appraisals Value Adding Appraisals Making Appraisals Work For You Is your team's experience of appraisals a box-ticking exercise and waste of time? Is your view, as the person hosting the appraisal, that you need to get it done as quickly as possible, file it and tell HR you're up to date? Appraisals are a great opportunity to: Give (and receive) constructive feedback Reflect on what went well...  more...

Employee Engagement Passionate Leadership Leading WITH passion and FOR passion Extensive, ground-breaking research has revealed a straight forward approach to creating positive, productive and passionate teams. This programme, based on the PassionWorks model and diagnostic, focuses on how to create and sustain passion at work. Leaders are able to understand the dynamics of passion at work and they learn how to  more...

Stress Management ...engagement are vitally important for the long term success of any organisation. Stress is a natural part of our working lives and is only a problem when we become unable to cope. Most of us welcome the opportunity to be challenged in our work, to be engaged in what we are doing - to be motivated and fulfilled. However it is easy to cross the line - to go from positive challenge to  more...

NLP Skills for Classroom Management This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment.  more...

Leading a Winning Team Making the link are offering clients selected opportunities to develop Leadership and Management teams, with up to 1000 funding from the Leadership and Management Advisory Service. Now is the time to invest with confidence in team development solutions that take business performance to a higher level. MTL work with clients to deliver exceptional business results, using a combination of  more...

Business Development Making the link between training and business performance, whether you are new to sales or have years of experience, develop best practice, win and keep new customers. As a result of attending delegates will be able to deeply understand their customers and motivate commitment. This accelerated learning programme combines the skills and behavioural traits needed in todays increaasingly competitive  more...

On Site Training Classes - Custom Tailored to Your Organizations Needs ...ffective Management & Leadership People Skills Employee Engagement Team Building Customer Retention a a On site seminars are designed to be custom tailored to a specific organization s needs. We need to see an overview of where the needs lie from personal perspectives at multiple levels within your company. In order to do this, interviews will be conducted with -members of the  more...

How to be a More Effective Leader ...them. Solutions will be offered as to how we can increase engagement in your team. We will also explore people's behavior, and how understanding other's behavior and having a common language can build a cohesive team. Understand resistance to change and the hidden reasons people behave the way they do. Whether you've been a manager or supervisor for years or are new to the roll, this program is  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Results Centred Leadership Results Centred Leadership focuses on a paced learning system that is designed to change behaviour and sustain the new behaviour. We help managers become better leaders by focusing on skills that are proven to increase employee engagement and retention.  more...

Key Account Engagement Seminar In this Key Account Engagement Seminar, you will be provided with a set of practical tools and techniques to practice key account engagement throughout your organization.  more...