Instructor Led Enhancing Training

Professional Customer Service Skills Our customized training programs help businesses: Increase first point of contact problem resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction to reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and  more...

Supervisory Skills Workshop ...enhancing the skills of your supervisors. This one day workshop gives supervisors and team leaders the opportunity to learn and practice the critical behaviors, skill and techniques needed to be effective in their role. The workshop can be run at your location and customized for your business needs and goals. Topics include setting performance expectations and objectives, motivating to improve  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Project Management in Action Managing World Bank Projects ...l settings Suggest ways of improving group morale, while enhancing their effectiveness Demonstrate a heightened understanding of the type and permanence of the leadership of a team Explain the occasions in which a situational leader is likely to emerge Demonstrate a high level of understanding of a team attempts to replace a situational leader, to enhance stability, acceptability or  more...

Enhancing Managerial Effectiveness The details of the modules: 1.) Time Management and Meeting Management OBJECTIVES: - Appreciate the value of time in an organisational context - Regard time as an important resource - Apply the principle of throughput accounting to organisational - Activities as a motivation towards effective time-management - Devise an effective time management strategy - Manage meetings  more...

Human Resource Management HRM in the Oil and Gas Industry Objectives: 1. Human Resource and Personnel Management By the conclusion of the established learning activities, delegate will be able to: - Demonstrate understanding of distinction between personnel management and human resource management. within the oil and gas industry - Indicate the significant aspects in development of human resource management and personnel management within  more...

Communication Dynamics and Networking in Organisation ...r presentations to provide a dim effecta ™, thereby enhancing the readability and psychological effect of the information they present 2. Team Dynamics By the end of the specified learning and development activities, delegates will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate  more...

Public Relations in Principle and Practice Course ...ticultural Community Relations - Government Relations: Enhancing Public Relations Effectiveness - Consumer or Client Relations in Public Relations 4. International Relations Dimensions of Public Relations A. OBJECTIVES: By the conclusion of the specified learning experiences, delegates will be able to: - Demonstrate an understanding of the extent to which International  more...

Organisation and Management an Introduction ...strategya ™, which has a high probability of greatly enhancing worker motivation and improving their morale - factors crucial to organisational success - Be able to influence their leadership style in such a way that they develop the flexibility to manage their organisations and subsystems effectively, in stable and turbulent times. - Be aware of some key issues in designing effective  more...

The Newcomer in an Organisation a Strategic Approach ...ntoring and coaching - Transmitting corporate values; - Enhancing the probationary experience; - Managing the probationary period - Valuing and exploiting intellectual capital: a strategic perspective; - Intellectual property rights: intellectual property law - Learning from early leavers - Using exit interviews/ questionnaires - Induction - Mentoring and confidentiality -  more...

Team Dynamics Team Leadership ...ttings - Suggest ways of improving group morale, while enhancing their effectiveness - Demonstrate a heightened understanding of the type and permanence of the leadership of a team - Explain the occasions in which a situational leader is likely to emerge - Demonstrate a high level of understanding of a team attempts to replace a situational leader, to enhance stability,  more...

Talent Management ...ms - Self directed work teams as self managed teams - Enhancing the contribution of high performance teams - Averting Risky Shift in high performance teams - Providing autonomy to high performance teams - Delivering assignment at a loading levela ™ in the scheduling sequence - Providing a support mechanism to high performance teams - Dealing with decision repercussions of high  more...

Small Business Start-Up Expansion and Management 1 ...d Wants; - Indicate the role of Scientific Research in enhancing an organisationa ™s intellectual capital; - Explore the different ways in which Funding for Scientific Research might be realised; - Demonstrate their understanding of how on organisation might utilise pre-existing Scientific Research Findings to its advantage; - Discuss a systematic procedure for conducting  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change ...nal development interventions - Process consultation - Enhancing the effectiveness of programmes - Macro organisational development - Determination of success 2.) Dynamics of Organisational Change Management OBJECTIVES: - Demonstrate their awareness of the inevitability of organisational change. - Demonstrate their ability to conduct an internal environmental analysis-sw -  more...

Modern Quality Systems and ISO 9000 ...equirements - General Regulatory Quality Requirements - Enhancing client and customer satisfaction, - Towards Continuous Quality Improvement - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g.  more...

ISO 9000 Quality Systems ...equirements - General Regulatory Quality Requirements - Enhancing client and customer satisfaction, - Towards Continuous Quality Improvement - ISO Quality Principles a. Principle 1 Client or Customer focus b. Principle 2 Leadership c. Principle 3 Involvement of people d. Principle 4 Process approach e. Principle 5 Systems approach f. Principle 6 Continuous improvement g.  more...

Communication Information Gathering Analysis and Report Writing ...r presentations to provide a dim effecta ™, thereby enhancing the readability and psychological effect of the information they present A. 5. Minutes and Minute - Taking By the conclusion of the specified learning activities, participants will be able to: - Illustrate the importance of meetings in an organisational context - Demonstrate the use of different minute-taking  more...

Executive Leadership and High Performance Team Management ...s - Illustrate the value of high performance teams in enhancing organisational development - Explain the motivation behind the excellence of high performance teams - Illustrate how their organisations can benefit from high performance teams - Demonstrate an understanding of the relationship between high performance teams and a Risky Shiftsa ™ and the measures that might be  more...

Enhancing Objective Accomplishments Through An Enthusiastic Workforce The details of the modules: 1.) Motivating workers: Intrinsic and Extrinsic Rewards OBJECTIVES: - Demonstrate an understanding of the concept of motives and their value in organisational and subsystem effectiveness. - Distinguish between the different sets of motivation theories, notably content, process and reinforcement. - Demonstrate their ability to translate motivation theory into  more...

Dynamics Of Organisational Change Management Seminar This change management seminar seeks to empower corporate and operational managers, and change agents, in particular, to manage the change process effectively. - While I am aware of their general popularity, this is not just another change management seminar. It is a change management seminar with major differences, the first of which is the fact that the one on offer is research-driven. -  more...

Organisational Development OD in Action Improving Organisational Effectiveness OBJECTIVES: By the conclusion of the specified learning and development activities, delegates will be able to: - Demonstrate an understanding of organisational development as a process; - Exhibit a heightened awareness of the constituents of organisational development; - Demonstrate an understanding of organisational climate and how it can be gauged; - Strike a balance between  more...

OSV Chartering Charterparty Management with Essential Elements of Maritime Laws 27 February - 2 March 2012 In the Offshore Oil & Gas industry, field development, hook-up and production activities are dependent on the reliable availability of a fleet of Offshore Support Vessels (OSV). Not only is the availability of OSVa ™s important, but expertise and a know howa in C/ P and or contract management is equally crucial. Understanding the essential ingredients of contracts and mastering the  more...

OSV Chartering and Charterparty Management 18th July - 22nd July 2011 In the Offshore Oil & Gas industry, field development, hook-up and production activities are dependent on the reliable availability of a fleet of Offshore Support Vessels (OSV). Not only is the availability of OSVa ™s important, but expertise and a know howa in C/ P and or contract management is equally crucial. Understanding the essential ingredients of contracts and mastering the  more...

Adobe Dreamweaver Level 1 CS5 You may want to make information available on the Internet. To achieve this, you need to create a website. In this course, you will design, build, and upload a website using Dreamweaver. This course is for students who wish to familiarize themselves with the basic techniques used for creating websites using the Adobe Dreamweaver CS5 application. It also provides the fundamental knowledge and  more...

Adobe Dreamweaver Level 2 CS5 You may want to make information available on the Internet. To achieve this, you need to create a website. In this course, you will design, build, and upload a website using Dreamweaver. This course is for students who wish to familiarize themselves with the basic techniques used for creating websites using the Adobe Dreamweaver CS5 application. It also provides the fundamental knowledge and  more...

Microsoft Word 2007 Level 2 ...for you. You can also improve the quality of your work by enhancing your documents with customized Microsoft Word 2007 elements. In this course, you will create complex documents in Microsoft Word 2007 by adding components such as, customized lists, tables, charts, and graphics. You will also create personalized Microsoft Word 2007 efficiency tools. Course Objectives You will create complex  more...

Microsoft Access 2007 Level ...ting data, writing advanced queries, working with macros, enhancing forms and reports, and maintaining a database. The Level 3 course is for the individual whose job responsibilities include working with related tables;creating advanced queries, forms, and reports;writing macros to automate common tasks;and performing general database maintenance. It is also designed as one in a series of  more...

AutoCAD Level 2 This course is suitable for students comfortable with the basics of creating an AutoCAD drawing, as taught in AutoCAD 2009 Level 1. This course focuses on using efficiency tools including grips and tool palettes, drawing with complex objects including polylines, regions and advanced text objects, defining blocks and attributes, using external reference files and image files, using layouts and  more...

AutoCAD PowerUser Level ...roductivity skills. The course begins with techniques for enhancing CAD productivity by choosing the most efficient command for a task. It continues with advanced techniques for drawing, editing, working with blocks and XREFs, and plotting. The class also includes an introduction to customizing AutoCAD and an overview of AutoCAD's 3D features. This class is appropriate for users in all  more...

Access Expert Level As you begin this course, you should have the basic skills you need to design and create relational databases with Access. At this point, you're about knee- deep in Access. You're able to get started and work through many of the essential and straightforward tasks related to your work. You might be hopeful that no one will ever ask for anything too complicated! This course takes you to the next  more...

Five Star Teamwork - Team building workshop in the Philippines ...eams, launch teams, departmental teams, and even teamwork-enhancing teams. The list is seemingly endless. So, with teams being that prevalent, how is it that a teamworka is so misunderstood? Why is it that so many teams fail to reach their true potential? Primarily because of the all-too-common belief that forming a group a and giving them a title a equates to creating a team. But  more...

The Financial Consultant s Role on Your Construction Projects and Capital Investments ...payback will be in terms of increased revenue, income and enhancing enterprise value. This teleconference will introduce you to tools that will help you evaluate how much a project should cost and whether that capital expenditure will benefit the company. You will also learn how to monitor a project budget so that you will have the confidence in knowing that a project can be delivered without a  more...

Microsoft Office Word 2003 - Level 1 ... for you, and you can improve the quality of your work by enhancing your documents with customized Microsoft ® Word 2003 elements. In this course, you will increase the complexity of your Microsoft ® Word 2003 documents by adding components such as customized lists, tables, charts, and graphics. You will also create personalized Microsoft ® Word 2003 efficiency tools. . You can  more...

Microsoft Office Word 2003 - Level 2 ... for you, and you can improve the quality of your work by enhancing your documents with customized Microsoft ® Word 2003 elements. In this course, you will increase the complexity of your Microsoft ® Word 2003 documents by adding components such as customized lists, tables, charts, and graphics. You will also create personalized Microsoft ® Word 2003 efficiency tools. . You can  more...

Microsoft Office Word 2004 for Macintosh - Level 2 ... for you, and you can improve the quality of your work by enhancing your documents with customized Microsoft Office Word 2004 for Macintosh elements. In this course, you will increase the complexity of your Microsoft Office Word 2004 for Macintosh documents by adding components such as customized lists, tables, charts, and graphics. You will also create personalized Microsoft Office Word 2004  more...

Microsoft Office Access 2007- Level 3 (Second Edition) Your training in and use of Microsoft ® Office Access? 2007 has provided you with a solid foundation in the basic and intermediate skills for working in Microsoft ® Office Access? 2007. You have worked with the various Access objects, such as tables, queries, forms, and reports. In this course, you will extend your knowledge into some of the more specialized and advanced capabilities of  more...

Microsoft Office Word 2007- Level 2 (Second Edition) ...for you. You can also improve the quality of your work by enhancing your documents with customized Microsoft ® Word 2007 elements. In this course, you will create complex documents in Microsoft ® Word 2007 by adding components such as, customized lists, tables, charts, and graphics. You will also create personalized Microsoft ® Word 2007 efficiency tools. . You can get a  more...

WordPerfect 12- Level 2 ... for you, and you can improve the quality of your work by enhancing your documents with customized WordPerfect 12 elements. In this course, you will increase the complexity of your WordPerfect 12 documents by adding components such as customized lists, tables, charts, and graphics. You will also create personalized WordPerfect 12 efficiency tools . You can get a complete list of other  more...

Adapting Your Style As most experienced leaders know, people come in all shapes and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and  more...