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Statistical Process Control and Control Plans in Six Sigma ...process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing  more...

Administrative Professionals Maximizing Your Relationship with Your Boss ...ording to the particular management style of your boss to ensure compatibility, dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the  more...

Creating a Business Execution Culture ...aching for Execution will provide valuable information to ensure your team is executing to its fullest potential. Once you have the right team in place and they are executing ideas and accomplishing great things, then what? You'll explore important information to help you lead your winning team.Larry Bossidy, author of "Execution: The Discipline of Getting Things Done," states that "creating an  more...

Business Execution in Action Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you  more...

Introduction to Auditing ...lients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you  more...

Introduction to Internal Auditing Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end.  more...

Principles of External Auditing Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can  more...

Effective Budget Management ...iority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Affirmative Action and the EEO HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO,  more...

Employment Management HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this  more...

Offers Contracts and Exit from the Organization HRCI PHR ...resource professional, you are responsible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are  more...

Developing Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively  more...

Developing Human Resources HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership  more...

Compensating Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you  more...

Programs to Benefit Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources  more...

Employment Relations HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment  more...

Sexual Harassment at Work HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of  more...

Non-Unionized Workplaces HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas  more...

Unionized Workplaces HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of union environments, and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This  more...

Health and Safety in the Workplace HRCI PHR ...esources professional, you are responsible for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll  more...

Risk Assessment and Prevention HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This  more...

Using Voice of the Customer in Six Sigma ...surveys, interviews, and focus groups and looks at how to ensure validity and reliability in data collection. In addition, the course illustrates how tools such as Kano analysis, critical-to-quality (CTQ) analysis, and quality function deployment (QFD) are used to translate customer data into critical customer requirements and measurable, actionable goals for the Six Sigma team. This course is  more...

Improvement Methods and Implementation Issues in Six Sigma ...f the improved process needs to be tested and verified to ensure the optimal choices were made. Finally, risks to the new process need to be examined and minimized. This course looks at improvement methods and implementation issues in Six Sigma. It examines Lean methods used to reduce waste, such as cycle-time reduction, the Japanese principles of kaizen and kaizen blitz, and the application of  more...

Basic Statistics and Graphical Methods for Six Sigma ... ASQ Six Sigma Black Belt (SSBB) Organizations must ensure that their processes and products are extremely consistent, as variations can lead to rejected orders, lower revenues, and eventually, financial disaster. Basic statistics can provide Black Belts with the tools to summarize and assess collected data in a meaningful way. Black Belts can use descriptive (enumerative) statistics to  more...

Data Classification and Collection in Six Sigma ...o need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods for data collection, such as check sheets and coded data, and deals with the issue of data accuracy and integrity, focusing particularly on  more...

Measuring Process Capability and Performance in Six Sigma ...ices to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process  more...

Monitoring and Security in Exchange Server 2007 ...xchange Server 2007, Configuration (Exam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

Introducing Windows Server 2008 Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of  more...

Launching a Successful Team ... teams and the importance of taking proactive measures to ensure a smooth transition during the initial phase of team formation. It reviews the five stages of team development and offers strategies for dealing with issues that may arise during the first stage, Forming. You'll learn strategies for selecting high-performing team members most suited for your project or team, as well as  more...

Establishing Goals Roles and Guidelines Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Windows Vista Maintenance and Optimization Windows Vista Maintenance and Optimization Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure  more...

Interpersonal Communication Being Approachable Interpersonal Communication: Being Approachable Walking into a meeting surrounded by unknown faces, going to conferences, attending work events, starting a new job, and even going to social gatherings can be daunting, especially if you don't know anybody who will be there. Perhaps you worry about being ignored or not connecting with anyone and dread that awkward feeling of standing alone,  more...

Stakeholders and the Communications Management Plan ... success. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will learn how to identify project stakeholders, perform a stakeholder analysis, and analyze communications requirements in the development of a communications management plan. This course provides foundational knowledge and up-to-date project  more...

Processes for Managing Project Communications ...der Expectations, and Report Performance. These processes ensure all project stakeholders have the information they need at the right time and in the right format. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting  more...

Integrated Initiation and Planning ...edge area that coordinates with various process groups to ensure that each project is managed in a unified and consolidated way. The intention is to have processes interact smoothly. In this course, learners will be given an overview of the Project Integration Management knowledge area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge  more...

Planning Project Procurement ...rocurements must be carefully planned and administered to ensure they do not cause a project to go over budget or fall behind schedule. In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be  more...

Project Quality Planning ...ning, during the planning stage. Quality managers have to ensure that quality requirements are met. The Project Quality Management knowledge area takes these facts into consideration. It not only includes processes for assuring and controlling quality, but it also includes a process for ensuring that quality is considered from the very beginning of a project's lifecycle. In this course,  more...

Quality Assurance and Quality Control ...uality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this course, learners will be given an overview of the  more...

Project Requirements and Defining Scope ...t projects include and account for all the work needed to ensure the successful completion of a project. Successful project managers use project scope management throughout the project life cycle to identify and control all aspects involved in a project. This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and  more...

Working with Difficult People Dealing with Micromanagers Working with Difficult People: Dealing with Micromanagers Every office seems to have one a person who seems to need to control every aspect and every detail of any situation or project they're involved with. Whether the motivation comes from a desire to ensure success or simply a need to be the center of attention, micromanagers generally do more harm than good. This course introduces you to  more...

Working with Difficult People How to Work with Manipulative People ...what they want, and it may be difficult to avoid them. To ensure you don't get caught up in their games, you need to be able to recognize when you're being manipulated and to have the necessary skills to deal with the manipulative behavior. This course provides an overview of manipulative behavior in the workplace and discusses some effective strategies for dealing with it, such as setting  more...

DOT 2 Packaging and Labeling DOT 2: Packaging and Labeling This training course will introduce the requirements of the Department of Transportation's Hazardous Materials Regulations, including packaging, labeling, marking, and placarding. The proper identification, preparation and transportation of hazardous materials impacts everyone's safety. This training course may be used to meet the requirements for general  more...

Decision Making Tools and Techniques Decision Making: Tools and Techniques Napoleon Bonaparte once said, 'Nothing is more difficult, and therefore more precious, than to be able to decide.' Good decision making means choosing the course of action that optimizes the return on your investment of resources. But before you can make a good decision, you need to first identify and evaluate your alternatives. Fortunately, a number of  more...

Understanding the Americans with Disabilities Act ADA ...r local government employers with 15 or more employees to ensure that people with disabilities have an equal opportunity to apply for jobs and work in positions for which they are qualified, have equal access to benefits and privileges, and have an equal opportunity to be promoted once they are working. The course outlines the manager s role in ADA compliance and explores the potential  more...

Conflicts of Interest in the Workplace ...est can be avoided, and the appropriate action to take to ensure that a conflict of interest does not negatively impact the employer or the employee. An employee has a conflict of interest with his or her employer if the employee has any type of personal interest financial or otherwise that may impair the employee's judgment, causing the employee to consider his or her own self-interests over  more...

Privacy Information Security Privacy & Information Security Information about individuals is used by businesses to provide customers with a huge array of targeted goods and personalized services that consumers have come to expect. If it lands in the wrong hands, this same information can result in harm to the very individuals it was meant to serve. The protection of an individual's personal information has business  more...

Business Grammar Punctuation ...and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly in your business messages. And by doing so, you'll convey a professional image and inspire confidence in your work and in your company. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll start by reviewing how to correctly apply end  more...

Ethical Decision Making Simulation ...y businesses and their employees. How can decision makers ensure their policies and choices adhere to ethical standards and maintain a positive public image? The answer isn't simple, but by utilizing an ethical framework and weighing decisions against ethical filters, corporate officers, managers, and employees can remain confident that their choices comply with all applicable laws and  more...

Interviewing Hiring Practices Simulation Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...

Using E-mail and Instant Messaging Effectively ...nd received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will  more...

Planning Business Analysis Communication Monitoring ...ions, a requirements management plan, and a clear plan to ensure business analysis activities are executed as efficiently as possible are all key elements of successful business analysis. This course provides an overview of planning business analysis communication using techniques like the structured walkthrough as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide)  more...

Business Analysis Requirements Elicitation ...u may aim for impossible goals. It's equally important to ensure you document and confirm requirements so you have a solid plan to address stakeholder needs. This course provides an overview of requirements elicitation as prescribed in A Guide to the Business Analysis Body of Knowledge (BABOK Guide) Version 2.0 by the International Institute of Business Analysis (IIBA ). Specifically, this  more...

Business Analysis Introduction to Requirements Analysis ... analysis. Requirements must be analyzed appropriately to ensure they are prioritized and organized in the most appropriate way to ensure the success of a project or initiative. And mapping out what a process or system will look like with requirements in place provides a detailed view for the team to work towards. This course provides an introduction to requirements analysis as prescribed in A  more...

Support Center Tools Technologies and Metrics ...interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall  more...

Introduction to Operational Support and Analysis ...ered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization. This course provides an introduction to operational support and analysis. Specifically, the course covers the fundamentals of the ITIL V3 service  more...

ITIL reg and the Service Lifecycle ITIL® and the Service Lifecycle ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal  more...

Service Transition Processes and Principles Service Transition Processes and Principles ITIL ITIL v3 Foundation for Service Management ITIL® v3 Foundation Syllabus v4.2 Exam IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help  more...

Service Operation Processes ...ndation Syllabus v4.2 Exam IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle. This course will  more...

Welding Cutting and Brazing Welding, Cutting and Brazing Welding, cutting, and brazing are hazardous activities that pose a unique combination of both safety and health risks to more than 500,000 workers in a wide variety of industries. The risk from fatal injuries alone is more than four deaths per thousand workers over a working lifetime. This one-hour course will inform learners of potential health and safety  more...

Introduction to Industrial Hygiene ...rs should be aware of the regulations they must follow to ensure workers' exposure to dangerous chemicals and hazards is below legal limits. It is the role of the Occupational Safety and Health Administration (OSHA) to educate both workers and their supervisors in the limits OSHA has set for exposure to various workplace hazards. This course gives a general introduction to the work of the  more...

Food Safety Handling Food Safety & Handling Each year, bacteria in food cause millions of illnesses in the US. According to the Food and Drug Administration, between 2 and 3 of all foodborne illnesses result in secondary long-term illnesses. Some strains of E. coli can cause kidney failure in infants, and salmonella can lead to reactive arthritis and serious infections. In addition to the risks from badly  more...

Getting on the Right Track ... to take time out to reflect on your current situation to ensure that you're still on the right path and that the current path is the best one for you. This course identifies tips for successfully advancing your career, making lateral moves within an organization, and ways of successfully moving on to a different employer. This course also focuses on the benefits of having a promotion plan and  more...

Monitoring and Controlling Project Scope ...ligned A project manager's key responsibility is to ensure that the project is carried out in a controlled manner, according to plan. However, a project can quickly spin out of control if changes to the product's scope are not detected and managed properly. Two processes in particular enable a project manager to do just that: they are the Verify Scope and Control Scope processes. They  more...

Communicating Effectively with Project Stakeholders Simulation ...s of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three scenarios and is based on the following two SkillSoft courses: Stakeholders and the  more...

Strategic Planning Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the  more...

The Role of Ethics in Project Management ...ntified by practitioners around the world as essential to ensure the integrity of the project management profession. In addition, the course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most up-to-date project  more...

The Strategic Account Sales Approach The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises  more...

Working with Your Customer s Key Players Working with Your Customer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts  more...

The Territorial Account Sales Approach The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises  more...

Gaining Access to Key Personnel at Your Target Accounts Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then,  more...

Introduction to Access Management Introduction to Access Management ITIL ITIL Intermediate Level - Service Capability ITIL® v3 Intermediate: Operational Support & Analysis Exam You probably wouldn't leave the keys to your car, house, or office lying around for anyone to grab and use as they please. The same attention you give to protecting your physical valuables should be considered when protecting the confidentiality,  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...requirement and therefore takes two hours to complete. To ensure that you spend adequate time in this course, please be sure to complete every section. If you follow along with the audio feature of the course, you will meet the two-hour requirement. Please note that you do not have to complete the entire course at one time; you may return to the place you left off through the Bookmark feature.  more...

Service Desk Metrics and Outsourcing ...nsistently measure how your Service Desk is performing to ensure it is addressing the needs of customers and users, and also to make changes where necessary. When a decision is made to outsource a Service Desk, there are also special considerations that must be planned to ensure that customers and users receive a consistent level of service. This course covers the purpose and importance of  more...

Moving Into a Management Role Simulation Moving Into a Management Role: Simulation You work for The Electric Car Company. Recently your boss, Sonya Black, promoted you to Marketing Manager. Your main focus is now on managing the activities of others. You\'ll initially find that some of your coworkers\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to  more...

Leading Change Leading Change Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent However, it can take time for individuals to make the transition from one way of working to another. The change process isn't simply about introducing new systems it's about leading people from an old way of working to a new way of working, and it's vital that you lead the  more...

Creating Your Own Leadership Development Plan ...evelopment strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as identifying development goals, objectives, and actions. This course explores ways to assess yourself as a leader, establish a vision for the future, and identify  more...

The Imperatives of Innovation and Leadership in Strategy The Imperatives of Innovation and Leadership in Strategy This course is designed for individuals aspiring to become strategically focused in their business operations and to innovate and lead change in their organizations. As organizations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and  more...

Planning and Implementing a Business Strategy ...s wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and  more...

Using Lean for Perfection and Quality ...in Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations  more...

Managing and Deploying Six Sigma ...t issues, develop business-aligned deployment strategies, ensure continued buy-in from top management, and integrate metrics for continuous feedback and review into your plan. This course addresses all of these challenges, as well as how to manage change during and after Six Sigma deployment. It focuses on a systemic, long-lasting deployment, and on delivering promised business results  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

The Time Value of Money Investment Decisions for Non-financial Professionals The Time Value of Money & Investment Decisions for Non-financial Professionals The notion of Time Value of Money is at the foundation of many financial decisions and activities in an organization. Regardless of your functional or departmental role, you may be required to choose between investment options in assets, plants and equipments, new businesses, advertising campaigns, employee  more...

Fostering Effective Communication and Collaboration ...always enough to help your team achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style  more...

Cisco IINS 1 0 Network Security Principles I ...s to the public network, they need to take precautions to ensure that their data remains uncompromised. With the challenges of increased availability requirements and growing regulatory requirements, establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles that are part of the secure  more...

Communicating with Professionalism Etiquette ...haviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the  more...

Developing Your Reputation of Professionalism with Business Etiquette Developing Your Reputation of Professionalism with Business Etiquette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a  more...

CISSP Domain Telecommunications Network Security ...ort mechanisms, structures, and security measures used to ensure availability, confidentiality, integrity, and authentication over both public and private networks. This course guides you through the Common Body of Knowledge (CBK) recommended by the International Information Systems Security Certification Consortium (ISC2) for its Certified Information Systems Security Professional (CISSP)  more...

Operations Supply Chain Management ...'s point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics of common supply chain strategies and criteria for their selection are also presented.  more...

Marketing Essentials Marketing and Ethics ...ng and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also has an important societal component that cannot be overlooked. This course introduces the concept of ethics in marketing and its close connection to corporate responsibility. It  more...

Workplace Inspections ...at are applicable to their establishments. They must also ensure that employees have and use personal protective equipment when required for safety and health as they do their jobs. When employees stay whole and healthy, businesses also benefit. They experience lower workers' compensation insurance costs, decreased payout for return-to-work programs, fewer faulty products, and increased  more...

Designing Application Update Deployments for Windows 7 Designing Application & Update Deployments for Windows 7 Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many technologies and tools to enable administrators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are  more...

Designing Windows 7 Client Configuration ... of a domain. Either way, users and administrators should ensure that computers are secure and are configured properly to mitigate any issues. In a domain environment, client computers should have standardized settings to help reduce costs and desktop support issues. This ensures the users and computers all have the same settings, which a user may or may not be able to change, including  more...

CompTIA Security 2008 Messaging User Role Security ...ations in modern office environments. The challenge is to ensure that these forms of communication are secure, readily accessible, and that the identity of both parties involved can be confirmed. This course analyzes and demonstrates the methods for securing e-mail and instant messages along with creating security on the Active Directory domain and client computers so that these forms of  more...

CompTIA Security 2008 Authentication Methods ...2008 Edition Developing authentication methods that ensure that a user is who they claim to be has been a challenge for administrators since shared networking was first introduced. There are many authentication models and strategies available today. This course introduces the learner to the concepts of AAA, hashing, multi-factor authentication, Kerberos, and domain security. This course  more...

CompTIA Server 2009 IT Environment ...ate good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at the server level is an excellent place to begin. This course covers the documentation, policies, and procedures that are the most necessary to server architecture. It provides a description of what each one is and how to go  more...

SAP Administration SAP Administration SAP SAP administration tasks are essential to ensuring optimum performance and security in an SAP system. This course introduces the most common tasks for System Administrators in SAP, including work process configuration, error investigation, and system monitoring, as well as user management, role assignment, and other tasks necessary to ensure the security of information  more...

DNS Zones Replication in Windows Server 2008 ...dary servers of a DNS zone must perform zone transfers to ensure each server has an up-to-date DNS database. In addition, the course describes how Active Directory-integrated DNS zones store their data in the Active Directory application partition, and rely on the AD replication process to update the appropriate servers with zone data. This course is one in a series that covers the objectives  more...

Information Security Program Development Metrics Implementation ...gram can be time consuming but, if done properly, it will ensure that your company is able to meet its security objectives. This course examines the elements necessary for implementing and measuring the success of an information security program, assuming you have created a sound strategy and the resources necessary for program implementation are in place. This course looks at policy and  more...

Exchange Server 2010 Public Folders Messaging Records Mgmt Exchange Server 2010 Public Folders & Messaging Records Mgmt. Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) Organizations process an increasingly large volume of e-mail every day. To ensure compliance with legal requirements or company policy, messaging records management (MRM) can be used. The two main components of MRM are retention  more...

Cisco Switch 1 0 Accomodating Voice Video in Campus Networks ...oS), and high availability also need to be implemented to ensure an optimal flow throughout the network. This course covers how to plan for support of voice in a campus network. Congestion considerations for voice and video traffic in relation to bandwidth consumption are explained. Quality of service (QoS) policies that mark and qualify traffic as it traverses the campus switch blocks and the  more...

Cisco Switch 1 0 Analyzing Campus Network Designs Cisco Switch 1.0: Analyzing Campus Network Designs Cisco Cisco Certified Design Professional (CCDP ) 642-813 Implementing Cisco IP Switched Networks (SWITCH) v1.0 Over the last 50 years, businesses have achieved improving levels of productivity and competitive advantages through the use of communication and computing technology. Over the past 20 years the enterprise campus network has  more...

Support Center Tools Technologies Metrics ...interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSR is expected to use when dealing with individual customers and participating in the overall  more...

Monitoring Exchange Server 2010 Mail Flow Performance Monitoring Exchange Server 2010 Mail Flow & Performance Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) To ensure that the Exchange Server 2010 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...ion that routers need to make sound routing decisions. To ensure that a network operates efficiently, you must know how to control and tune routing updates. Since there is no one type of route filter that is appropriate for every situation, the more techniques that you have at your disposal, the better your chance of having a smooth, well-run network. Simple routing protocols work well for  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ...onal branch offices, which should be planned carefully to ensure proper Active Directory and network services, while maintaining the necessary level of security. This course explores the considerations and tasks administrators must grasp before embarking on an Active Directory restructure, whether it involves an in-place upgrade to Windows Server 2008 server and functional level, or the  more...

Windows Server 2008 Backup Recovery ...istrator performs. A proper backup and recovery plan will ensure that data is not lost in the event of a system failure and applications and services will remain available. In this course you will learn how to back up files, folders, Active Directory, and other services using the Windows Server 2008 backup utility. Configuring Shadow Copies for shared folders is also discussed along with the  more...

Software Updates Compliance Mgmt in MS Win Server 2008 ...nalyzer (MBSA), and the use of the GPOAccelerator Tool to ensure enforcement of Group Policy settings, as well as an advanced range of software update and configuration compliance features provided by Microsoft's System Center product series. This course covers the objectives for Microsoft exam 70-647 PRO: Windows Server 2008, Enterprise Administrator. Passing the prerequisite MCTS exams and  more...

Conducting an Effective Interview ...ffective Interview Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don't follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively  more...

Managing the Dismissal of an Employee ...self in advance and maintaining control of the situation. Ensure your company's security and the well-being of your team members by undertaking the appropriate follow-up responsibilities. This course covers how to prepare for the termination interview by forming your approach and creating a structure for the interview. It also provides you with guidelines to follow when conducting a termination  more...

Delegation Essentials The Delegation Process Delegation Essentials: The Delegation Process Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically,  more...

Competitive Marketing Strategies Selecting Implementing Strategies Competitive Marketing Strategies: Selecting & Implementing Strategies Competitive marketing strategies can help your organization gain market share, minimize the impact of competitors, and increase revenues. These outcomes can only be achieved, however, if organizations understand how to translate their competitive advantages into winning strategies. This course describes the different types  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...kup and restore plan should be documented and followed to ensure no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store all the data that is recorded during the management of the computers,  more...

Information Risk Mangement Analysis Mitigation Monitoring Information Risk Mangement: Analysis, Mitigation & Monitoring ISACA Certified Information Security Manager Certified Information Security Manager® Analysis, mitigation, and monitoring play an extremely important role in information risk management. This course examines how to properly classify and valuate information assets, perform a business impact analysis, and the principles of  more...

Customer Driven Process Improvement Identifying Improvement Ideas Solutions Customer Driven Process Improvement: Identifying Improvement Ideas & Solutions After investigating current processes, it's time to find improvement solutions. You need to ask what actions or ideas will help address the root cause of any problems uncovered. Which of these ideas make up workable potential solutions? Which solution will most likely fix the issue with the least cost and  more...

Sales Team Management Simulation Sales Team Management: Simulation During the course of this simulation, you will assume the responsibilities of a sales manager for Upper Crust Delectables--a thriving business that distributes gourmet baked goods to hotels and restaurants nationwide. Management has found a high degree of success with its sales force by employing a team approach, and you, a longtime employee of the company,  more...

A Essentials 2009 Computer Hardware Components A Essentials 2009: Computer Hardware Components CompTIA CompTIA A 2009 220-701 CompTIA A Essentials The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies,  more...

Organizational Structure Employee Behavior Organizational Structure & Employee Behavior The structure of an organization, including the complexity of the management hierarchy and the nature of the authority and reporting flow, can affect all aspects of employee interaction and overall behavior in the company. The organizational structure is the formal framework for communication and authority, and must be designed in a way that  more...

Customer-Focused Interaction ... with your customers is one of the most effective ways to ensure you're providing excellent customer service. However, customers expectations have evolved over time, and so too have customer service strategies. Many organizations are improving their customer relationships and customer satisfaction levels by moving beyond traditional methods of gaining client feedback, such as from customer  more...

CompTIA Network 2009 Managing Monitoring the Network ...environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network administrators can use to gather the information they need to create their documentation and to build policies and procedures is also covered. This course maps the CompTIA's Network 2009 objectives that cover using network monitoring to identify performance  more...

Configuring Web Service Protocols in Windows Server 2008 ...important security and authentication configurations that ensure a level of security to meet your company standards. This course is one in a series that covers the objectives for Microsoft exam 70-643: Windows Server 2008 Applications Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Applications Infrastructure, Configuration  more...

Internet Explorer 8 Advanced Features ...covers how Internet Explorer 8 makes it easier for you to ensure your security and privacy when on the Internet through two new features SmartScreen Filter and InPrivate. SmartScreen Filter warns you when you attempt to download a known malware file or visit a known phishing site, and helps you navigate away from these dangers. You can also use SmartScreen Filter to report suspicious sites you  more...

IFRS Transitioning to IFRS ...rovide the appropriate training for them. They'll have to ensure that their accounting and data management systems can provide the information necessary to be IFRS compliant. And they must determine the costs involved in switching to the new standards. IFRS 1 was created to set out procedures for first-time adopters of IFRS. However, each company has its own characteristics and must develop its  more...

Advanced Data Management in Excel 2007 ...ple features for organizing and managing data, so you can ensure data is entered correctly and that calculations and formulas are valid. Data organization features enable you to sort, filter, and group and outline data so that you can focus on the key parts of your data. Validation features ensure that data is correct, that it is entered in the proper format, and that formulas are working  more...

Configuring Rules Alerts and Junk E-mail Settings in Outlook 2007 Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007 Microsoft Microsoft Outlook 2007 provides you with the tools you need to efficiently manage your e-mail messages. By using predefined or custom rules and alerts, you can organize your messages by moving, deleting, and forwarding them appropriately, and you can even choose to send an automatic reply to incoming e-mail.  more...

Working with SharePoint Calendars and Forms in Outlook 2007 Working with SharePoint, Calendars, and Forms in Outlook 2007 Microsoft Microsoft Outlook 2007 enables you to collaborate with others by using a SharePoint site to share information such as contacts and calendars. From within Outlook 2007 you can open, edit, and update SharePoint files, as well as update and add items to calendars on the SharePoint site. With Outlook 2007 you can easily  more...

Data Security Archiving and Working Offline in Outlook 2007 ...ls used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at  more...

Business Contact Manager with Outlook 2007 ...ger helps to save time and improve sales and marketing to ensure excellent customer service by providing customer and contact management in one central location. It allows you to easily manage all your contacts, customer information, and opportunities in one location making it easier to find and manage. It also allows you to create marketing campaigns and send them to prospective customers, as  more...

Cisco IUWNE 1 0 WLAN Security Basics ...overview of WLAN security and shows the steps required to ensure privacy in wireless networks as well as some of the advanced features that Cisco networks have to increase wireless network security. This course also explains the configuration of basic WLAN security and describes centralized WLAN authentication. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking  more...

SQL Server 2008 Security Management ...ft SQL Server 2008 provides enhanced security features to ensure that each instance is secure. Using SQL Server 2008 security features, administrators can guarantee that access to a SQL Server instance is granted only to specified users, using either Windows Authentication or Mixed Mode Authentication by creating logins and then mapping the logins to the databases within the instance.  more...

SQL Server 2008 Data Management ...tion. SQL Server 2008 provides Transact-SQL statements to ensure that administrators can perform these tasks to manage the table partitions. SQL Server also provides data compression at the table row and page level. Indexes can be created to allow for the quick retrieval of data from database tables. Administrators need to monitor and manage these indexes to ensure that they are being used  more...

SQL Server 2008 Backups Restores and Database Snapshots ...tabases to store their most critical data. To protect and ensure the data's availability, database administrators need to establish a solid backup and restoration plan. Such plans are used to protect data in the event of a disaster by allowing complete sets of duplicate data to be restored in a timely fashion. There are multiple types of backups that can be taken to ensure the recovery of data,  more...

SQL Server 2008 High Availability and Disaster Recovery ...p administrators maintain multiple sets of data that help ensure that critical systems remain accessible, and can be fully recovered in the event of a disaster. This course addresses how to configure database mirroring, log shipping, replication, and failover clusters to ensure that SQL Server 2008 environments are available to users at all times by providing a high-availability and complete  more...

Using SQL Server 2008 Messaging Full-Text Search Scripts Track Changes ...70-433) SQL Server 2008 provides many components to ensure that database developers can perform many tasks within the database without having to create custom applications. SQL Server's Service Broker component allows developers to create applications that can work with other SQL Server components to complete a specific task by communicating using messages to relay the task information  more...

Gathering Performance Data in SQL Server 2008 ... view the actual or planned execution plan for queries to ensure transactions are executed with the most efficient path possible. Another set of diagnostic tools provided by SQL Server 2008 are the Dynamic Management Views (DMVs), which help you monitor the health of a server and diagnose problems that may be occurring. This course demonstrates how to view execution plans for transactions and  more...

Oracle Database 11g Architecture SQL Tuning Optimization ...ents used to access and manipulate the database, helps to ensure the Oracle Database server runs efficiently and as expected. This course explores the major architectural components of the Oracle Database server, memory structures, background processes, and physical and logical storage structures. It also examines SQL tuning, identifying the attributes of a SQL statement that can make it  more...

Oracle Database 11g R2 Intelligent Infrastructure Enhancements ...he Automatic Workload Repository, which allows the DBA to ensure the database is running efficiently, and by using the Enhanced Resource Manager the DBA has the ability to optimize resource allocation among many different database sessions to prevent excessive overhead. This course identifies how to automatically tune SQL statements using Automatic SQL Tuning, use Automatic Workload Repository  more...

Oracle Database 11g R2 SQL Monitoring Performance Enhancements ...er optimizer statistics. These features enable the DBA to ensure the optimal memory sizes are being used for the database using Automatic Memory Management, and that SQL statements are running properly by monitoring them in real-time using Enterprise Manager. It also offers a new feature to conceptually extend the buffer cache by using DB Smart Flash. This course demonstrates how to monitor SQL  more...

Oracle Database 11g R2 Backup Recover Archive Repair Data ...atabase 11g Release 2 offers new and improved features to ensure for continuous data access, even during unplanned failures and scheduled maintenance tasks. New RMAN features make it easier to backup, recover and duplicate databases in a timely manner while minimizing data loss. It also offers Flashback technology, giving DBAs additional protection against data loss, as well as the Data  more...

Oracle Database 11g R2 Database Creation Instance Management ...se administrator, it is important to plan the database to ensure that the database software is installed properly. Planning involves the logical storage structure, the overall design, and a backup strategy. It is also important to manage the database instance after the installation to ensure that it runs properly, and is started and shut down correctly to avoid problems. This course describes  more...

Oracle Database 11g R2 Backup Recovery ...of an Oracle Database 11g Database Administrator (DBA) to ensure that the database is available for users when they require it. They also need to ensure if a failure does occur that the loss of data is minimized as much as possible and they can recover the database in an efficient manner. As an Oracle DBA, it is important to understand the various internal consistency checks a database performs  more...

Oracle Database 11g R2 Moving Data Oracle Support ...and the use of external tables. DBAs are also required to ensure that the database is up-to-date with the latest patches and that critical errors are resolved, which includes contacting Oracle for support. This course explores how to move data using Data Pump Wizards or the command line. Working with the Enterprise Manager Support Workbench, My Oracle Support, service requests, and patch  more...

Operations Management Forecasting Capacity Planning ...ces changes constantly. Forecasting and capacity planning ensure that resource are managed so that customer demand is met in the right amount, at the right time, with the right quality. Demand forecasting helps companies determine the supply of products and services needed to meet customer demand. When the supply requirements are known, an organization can focus on ensuring the availability of  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

Protecting Windows 7 Against Malware Vulnerabilities ...ed through Group Policy in the Enterprise environment. To ensure overall vulnerability management of the operating system this course also stresses the importance of the Windows Update process, and provides the information needed to configure Windows Update, verify installed updates, or remove troublesome updates. This course is one of a series in the SkillSoft learning path that covers the  more...

Developing a Code of Ethical Conduct ...f ethics is a good way to apply ethical principles and to ensure your reputation and integrity in the workplace are uncompromised. Many companies provide their employees with a formal code of conduct, but you can also develop your own code by clarifying your ethical principles and applying guidelines for behaviors that align with your code. This course explains common values, offers a process  more...

Preparing to Communicate Effectively at the C Level Preparing to Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify  more...

HR as Business Partner Linking HR Functions with Organizational Goals ...anizational capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and demonstrates how you can use these functions to transcend administrative concerns and address the strategic objectives of the organization. It investigates the special transformational roles performed by HR leaders and the specific  more...

Tables Accessibility Standards in Dreamweaver CS5 Tables, Accessibility & Standards in Dreamweaver CS5 Adobe When designing a web site, it's important that your content is engaging, but it's also crucial that it is structured in an intuitive and accessible manner. Creating a site layout using tables is one method of ensuring a consistent and easy to navigate web site. This course explores how to structure content using tables, and examines  more...

Setting Up Securing Windows 7 Setting Up & Securing Windows 7 Microsoft Windows 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

Preparing for Effective Business Meetings Preparing for Effective Business Meetings Whatever their format, efficient meetings are those that not only accomplish tasks but progress in a way that makes the best use of participants' time. Because meetings are one of the most expensive modes of communication in today's organizations, it's critical that you optimize the time you spend in them. Running an effective meeting starts with  more...

EU Privacy Data Security ...o protect individuals' personal data. Second, it seeks to ensure that the securities and protections afforded to individuals do not restrict the ability to process or exchange economically critical data between the member states. While the specific laws for each member state differ, the Directive serves as the primary guidance for all the laws. In other words, member states may have more  more...

Planning Projects with Project Server 2007 ...fice Project Web Access and Office Project Server 2007 to ensure projects come to a successful conclusion. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server 2007: Managing Projects 70-633 exam. Passing this exam will earn the learner the MCTS: Enterprise Project Management with Microsoft  more...

Managing Resource Capacity in Project Server 2007 ...agers and project teams, and the management tools used to ensure the most efficient use of these resources using Microsoft Office Project Server 2007. This course also describes how to plan cost management and risk management for a project. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office Project Server  more...

Monitoring Controlling Closing Projects with Project Server 2007 ...rative and contract closing procedures are implemented to ensure the proper storage or disposal of project information. This course covers how Office Project 2007 and Office Project Web Access 2007 - part of Project Server 2007 - facilitate the monitoring and tracking of tasks, the application of performance metrics by way of status and task reports, and the project closing procedures. This  more...

Business Law the Manager s Responsibilities Business Law & the Manager's Responsibilities Do you know what your legal responsibilities are as a manager? Do you know that in certain circumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are  more...

Evaluating Supplier Performance Managing Supplier Relationships ...erformance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be taken. Effective performance feedback is a key component of long-term supplier partnerships. This course presents strategies for monitoring performance and maintaining productive long-term supplier  more...

Writers at Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers at Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ... Tutoring, readings, textbook and exercises help students ensure that they understand the concepts and can revise their own writing to be more clear, concise, and dynamic. Topics include clear reference; using synonyms and transitions; avoiding redundancy and achieving concise, strong sentences; appropriate use of jargon; effective use of invented words; choosing strong verbs, etc. Required  more...

Writers at Work: A Review for Professionals - Part IV: Achieving a Professional Style ...ts. Exercises, tutoring and mastery quizzes help students ensure that they understand the concepts and can revise their own writing to emphasize important points, flow logically, and appeal to the eye. Topics include managing sentence emphasis, creating parallel structures in sentences and paragraphs, maintaining flow and focus in sentences and paragraphs, and designing documents. Required  more...

Parent Conferencing and Communication Explores ideas to ensure successful communication between teachers and parents of children with disabilities.  more...

Self directed tutorial-Teach Yourself Search Engine Training Strategies in 7 Days Spearhead your site in the top 10 rankings on the major search engines and keep it there. To be competitive on the Internet, your site must place in the top 30 with search engines and directories. They are the one way that prospects can find your site, so do not underestimate what good positioning in the search engines can do for you. It has been estimated that up to 80 percent of all website  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ..., as well as an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums and chat rooms, that allow  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ..., as well as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums, and chat rooms that allow students  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

Access 2002 ...e course also shows how to work with individual fields to ensure that overall database structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course also teaches strategies for protecting data by enacting  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...analyzing it and making the necessary changes in order to ensure your success and turning your business into a "selling machine." By completing each lesson, you will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making rich content pages, and more. Each lesson will build upon the previous to offer the  more...

HIPAA Privacy Training & Certification Program Learn how to adminster the federally-mandated HIPAA Privacy rules and earn a "Certified HIPAA Privacy Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The complex privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) has broad application  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Six Sigma Black Belt Personal Training Library ...itute a formal system to manage the measurement system to ensure that it continues to be reliable and dependable. MSA explores approaches to managing measurement systems to ensure that they can be depended upon. (2 Units; Assessments; Approximately 7 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening  more...

Lab Safety and Chemical Hygiene ... will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Access 2007 Level 2 Access 2007 Level 2 strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students  more...

Bloodborne Pathogens ...hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 4 hours. This course provides training as required by OSHA`s Bloodborne  more...

Build Your Own BIZ - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build a Powerful Branding Strategy--Instructor-Led ...The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time.  more...

Build a Powerful Branding Strategy--Self-Directed ...The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time.  more...

Doing Business in China ... an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and dining. Each lesson  more...

Expert Certificate Course in Medical Coding ...ped as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and payments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that  more...

Build Your Own BIZ - Crisis and Continuity Planning ... from this course to your particular business situation. Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business and suggest practical ways for your to put your plan into action. The class includes  more...

Doing Business in India ... an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing for High Performance ...This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based performance standards that create a benchmark for success. This  more...

Managing Managers ...are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to drive performance and improve the  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Accrual Accounting Procedures It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will  more...

Accounting for Cash Control Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

The Basics of Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

Problem Performance Improvement ...ager must introduce a system of monitoring performance to ensure that the planned for improvement has in fact taken place. But performance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Managing Quality Risk in a PRINCE2-aligned Project ...ct development will increase project risk. The goal is to ensure that the customer will approve the quality of the end product and at the same time minimize the risk of impact on the project budget and schedule. Good quality management and risk management will help a Project Manager achieve this goal. This course introduces the components of a PRINCE2-aligned project; Quality in a Project  more...

Continual Quality Improvement The ISO 9000:2000 standard structures its Quality Management System (QMS) model into four major areas: Management Responsibility; Resource Management; Product Realization; and Measurement, Analysis, and Improvement. Measurement, Analysis, and Improvement is one vital component of the standard. This course examines the need to plan and implement measurement and monitoring activities to ensure that  more...

Supply Chain Transportation and Facility Design ...rks. In order to remain competitive, an organization must ensure that its transportation and facility networks are designed in such a manner as to be cost effective without sacrificing customer responsiveness. In this course, you will learn about the role of transportation in a supply chain, including modes of transportation and transportation network design and decisions. You will also learn  more...

Managing the Execution and Control of IT Projects Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this  more...

Managing Efficiencies of IT Projects ...ring quality application systems? Do you know how you can ensure that your projects deliver value to your organization? The key to delivering value is "process." Organizations are becoming more aware of the importance of following the same process for each project. In this course, you will learn how to converge methodologies with other project management techniques and process management  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

Internal Customer Service Conflict and Complaints Simulation ...hey must be greeted with quick and effective responses to ensure that business can proceed. The Internal Customer Service: Conflict and Complaints Simulation has been designed to allow participants to practice handling customer service complaints within the relative safety of a learning environment. Over the course of the simulation, participants will apply their conflict-handling skills to  more...

CISSP Domain Operations Security To understand the different mechanisms used to identify different types of attack and their effects, and protect system resources, e-mail and Internet communication to ensure operations security; to prepare candidates for one of the ten knowledge domains assessed in (ISC)2's CISSP certification exam  more...

Supervisor Manager Sexual Harassment Awareness ...requirement and therefore takes two hours to complete. To ensure that you spend adequate time in this course, please be sure to complete every section. If you follow along with the audio feature of the course, you will meet the two-hour requirement. Please note that you do not have to complete the entire course at one time; you may return to the place you left off through the Bookmark feature.  more...

Excel 2000 - Proficient User DiscoverWare's Discover Excel 2000 is an interactive productivity tool for users of Microsoft Excel 2000. Excel 2000 builds on the spreadsheet capabilities of previous versions of the program to provide powerful tools for creating and sharing professional worksheets online and on the Web. Topics include basic spreadsheet concepts, workbook and file management, using formulas and functions, editing  more...

PowerPoint 2000 - Proficient User DiscoverWare's Discover PowerPoint 2000 is an interactive productivity tool for users of Microsoft PowerPoint 2000. PowerPoint 2000 builds on the presentation features of previous versions of the program to provide powerful tools for creating and sharing professional documents online and on the Web. Topics include PowerPoint basics, creating presentations, working with slides, working with text,  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways  more...

Oracle Database 11g Managing the Schema Data and Concurrency Identify the steps for managing schema objects, such as tables, views, and indexes, and recognize ways to use SQL and PL/SQL commands to manipulate data and ensure data concurrency  more...

Oracle Database 11g Using RMAN for Recovery To identify ways to use RMAN to ensure that data is not lost in Oracle Database 11g, by performing complete and incomplete recoveries as well as disaster recoveries, by cloning databases, and by restoring a tablespace to a particular point in time.  more...

Oracle Database 11g Managing Resources and Task Automation To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.  more...

Oracle Database 11g Globalization To recognize the steps for utilizing Oracle Database 11g's globalization support features to ensure that information and data is displayed in a user's native language, and that territory and language-dependent conventions are adhered to.  more...

Communicating for Results ...stly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need.  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will  more...

An Essential Guide to Giving Feedback ...n the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving  more...

Team Feedback A Guide ...ds to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between  more...

Improving Your Cross-cultural Communications ... can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic  more...

Managing Delivery ...y, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

Performance Metrics for an Inbound Call Center ... industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what  more...

Access 2000 - Proficient ...lanation. A detailed Help function is always available to ensure users never lose their way. *Discover Access 2000 adheres to the Microsoft Office User Specialist certification standards. ACCESS 2000 BASICS What Is Access 2000? __Access 2000 Screen Layout __The Access 2000 Window __Title Bar __Menu Bar __Toolbars __The Database Window __Use The Objects Bar (exercise) __Scroll Bars (exercise)  more...

Outlook 2000 - Proficient Discover Outlook 2000 Outline Microsoft Outlook 2000 is a desktop information management program that combines e-mail, scheduling features, task management, and contact management. Outlook 2000 also contains collaboration tools, so information can be shared more effectively. DiscoverWare's Discover Outlook 2000 combines audio, animation, and software simulation with a unique user interface to make  more...

Brand Management Branding on the Web ...omas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour) Identify factors to consider when  more...

Sales Management Building a Championship Sales Team ...uilding a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set  more...

Sales Management Motivating Sales Teams to Win ... Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation.  more...

Competitive Intelligence Analysis Dissemination ...s in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

NetWare 5 Administration - Part 4 ...schedule of applications by using Application Launcher. Ensure the accessability for a specified application by using Application Launcher. Unit 2: Managing Workstations with Z.E.N. Works Duration: 3 - 4 Hour(s) Identify the Z.E.N. works policy packages. Identify the functions of the policy in the policy packages. Create a policy package. Identify the methods to be used  more...

SAP R 3 System Management System Administration ...m. The following courses provide the education which will ensure most productive study of course 13166: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to the R/3 Basis System Duration: 2 - 3 Hour(s) Architecture/System landscape. R/3 Client/Server Architecture. R/3  more...

SAP R 3 System Management Advanced Administration CCMS ...m. The following courses provide the education which will ensure most productive study of course 13167: 12749 SAP R/3 Fundamentals; 13181 Working with SAP R/3 and course 13166 SAP R/3 System Management: System Administration. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: The Basis System for Advanced Users Duration: 3 - 4 Hour(s) Software Logistics. R/3  more...

SAP R 3 v4 x SD Order Processing ...ing courses provide the education and training which will ensure most productive study of course 13168: 13181, Working with SAP R/3; 11722, SAP R/3 SD Overview and Master Data and course 13135, SAP R/3 SD Sales and Shipment. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Sales Order Processing Duration: 2 - 3 Hour(s) Order Entry. Typical Business  more...

SAP R 3 Supply Chain Management ...m. The following course provides the education which will ensure most productive study of course 13169: 13181; Working with SAP R/3. T otal Learning Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages. Different views on the supply chain. What is new  more...

PDM and SAP R 3 PDM Introduction ...The following courses provide the education which will ensure most productive study of course 13170: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. The following courses are suitable for consolidating the material you have already covered: Course 12860 Project System, Overview Logistics and Cost Overview; 12287, PP The model of the production planning within SAP R/3.  more...

SAP R 3 CO Activity Based Costing ...m. The following courses provide the education which will ensure most productive study of course 13171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to Activity Based Costing Duration: 2 - 3  more...

SAP R 3 PDM Product Development ...m. The following courses provide the education which will ensure most productive study of course 13173: 12749, SAP R/3 Fundamentals and course 13181 Working with SAP R/3. The following courses are suitable for consolidating the material you have already covered: Course 12860 Project System, Overview Logistics and Costs, Course 12286 PP The model of the production planning with R/3. T  more...

SAP R 3 MM Purchasing Organization and Master Data ...s. The following courses provide the education which will ensure most productive study of the course 13174: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Basic Principles and Organization Unit 1: Basic Principles and Organization Duration: 2 - 3 Hour(s) Purchasing in MM. The  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...s. The following courses provide the education which will ensure most productive study of course 13175: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Purchase Order Duration: 2 - 3 Hour(s) Purpose of the Purchase Order. Order Types. Manual Purchase Orders. Creating a Standard  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...m. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Organization Duration: 2 - 3 Hour(s) FI as a Module in the R/3 System. The Modular Structure of the R/3 System. The FI Module. The Integrated  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...m. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting the Program. Initial Balances Display Screen.  more...

SAP R 3 v4 x MM Inventory Management ...nventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase Order. Input Help. Cancellations and Returns.  more...

SAP R 3 v4 x Invoice Verification ...ing courses provide the education and training which will ensure most productive study of course 13179: 12749 SAP R/3 Fundamentals, 13181 Working with SAP R/3 and courses 13176 and 13177: FI Accounts Payable/Receivable. T otal Learning Time 6 - 10 Hour(s) Course Contents Unit 1: Getting Started Duration: 1 - 2 Hour(s) The Invoice Verification Module. Module  more...

SAP R 3 v4 x FI Payments ...s. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3 FI AR/AP: Organization, Master Records and Posting; 13177 SAP R/3 FI AR/AP: Account/Document Posting and Periodic Processing. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Payment Organization Duration: 2 - 3  more...

Working with SAP R 3 v4 x ...ing course provides the education and training which will ensure most productive study of course 13181: 12749 SAP R/3 Fundamentals. T otal Learning Time 7 - 10 Hour(s) Course Contents Unit 1: Dialog Control and Processing Duration: 3 - 4 Hour(s) Logging On and Off. Starting with a Double Click. Logon. Client and Language. Initial Screen. Logoff. Password. Changing the  more...

Data Modeling - Develop Depth to Your Models ... Create a BCNF data group. Identify the tests needed to ensure that the groups are fully in third normal form. Identify why it is necessary to optimize data groups. Identify the problems with optimized data groups. Create optimized data groups from given groups. Identify the reasons for retesting after optimization. Create a diagram from a set of normalized data groups. Unit  more...

Oracle8 Database Administration - Manage Storage Structures ...s shrink. Sequence the steps that Oracle Server uses to ensure read consistency when a transaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...e able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning  more...