Online Ensure eLearning - Training Resources

Parent Conferencing and Communication Explores ideas to ensure successful communication between teachers and parents of children with disabilities.  more...

Excellent English: A Writing Review - Part I: Sentence Structure Need help with your writing? This full review of the basics of sentence structure and parts of speech will get you started. This is the first of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the  more...

Writers At Work: A Review for Professionals - Part II: Punctuation This, the second of four review courses, focuses on punctuation. This is the second of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II of the review covers punctuation,  more...

Writers At Work: A Review for Professionals - Part III: Achieving Clear, Concise Writing ... Tutoring, readings, textbook and exercises help students ensure that they understand the concepts and can revise their own writing to be more clear, concise, and dynamic. Topics include clear reference; using synonyms and transitions; avoiding redundancy and achieving concise, strong sentences; appropriate use of jargon; effective use of invented words; choosing strong verbs, etc. Required  more...

Writers At Work: A Review for Professionals - Part IV: Achieving A Professional Style ...ts. Exercises, tutoring and mastery quizzes help students ensure that they understand the concepts and can revise their own writing to emphasize important points, flow logically, and appeal to the eye. Topics include managing sentence emphasis, creating parallel structures in sentences and paragraphs, maintaining flow and focus in sentences and paragraphs, and designing documents. Required  more...

Write for Business-Proofreader`s Guide-eBook The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. The Proofreader`s Guide is a handy, quick reference guide containing all the information you need to accurately proofread your documents. This easy-to-search eBook covers punctuation, capitalization, spelling, usage, grammar, and more. The concise explanations,  more...

Six Sigma Black Belt Personal Training Library ...itute a formal system to manage the measurement system to ensure that it continues to be reliable and dependable. MSA explores approaches to managing measurement systems to ensure that they can be depended upon. (2 Units; Assessments; Approximately 7 hours of training.) The DOE: Screening Experiments course provides an overview of the full family of experimental designs but focuses on Screening  more...

Search Engine Marketing Strategies for Small Business Operations - Instructor Led ...analyzing it and making the necessary changes in order to ensure your success and turning your business into a "selling machine." By completing each lesson, you will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making rich content pages, and more. Each lesson will build upon the previous to offer the  more...

Microsoft Access 2002 Level 2 Students will gain a more complete understanding of how to effectively create and use the primary database objects in Access, including tables, queries, forms, reports, and data access pages. Students will also learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. This intermediate course strives to broaden and develop the basic  more...

Manufacturing Statistics Personal Training Library The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement Systems Analysis. The Manufacturing Statistics Library gives one learner access to our four core statistics courses: SPC Workout (basic SPC course), Advanced SPC, DOE: Screening Experiments, and Measurement  more...

Lab Safety and Chemical Hygiene ... will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to  more...

Instructor Led-Search Engine Training Workshop ...bsite by analyzing it and making the changes necessary to ensure its success. By completing each lesson, students will look at all the strategies in the search positioning process through analyzing their site, handling of keywords, basic HTML coding, making of Information pages, and more. Each lesson will build on the previous one, offering the opportunity to learn the basic requirements for  more...

HIPAA Privacy Training & Certification Program Learn how to adminster the federally-mandated HIPAA Privacy rules and earn a "Certified HIPAA Privacy Administrator" designation. This self-paced course qualifies for 8 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. The complex privacy requirements of the Health Insurance Portability and Accountability Act (HIPAA) has broad application  more...

Expert Certificate Course in Medical Coding ...ped as a universal language for the medical profession to ensure proper financial reimbursement from insurance companies and government agencies. Numerical codes provide the clarity that insurance firms need to keep paperwork and payments flowing. Learning this numeric language puts a new world of employment possibilities at your fingertips. This course offers expertly prepared material that  more...

Doing Business in China ... an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be introduced to the culture of China, including greetings, business meetings, and dining. Each lesson  more...

Doing Business in India ... an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be introduced to the culture of India, including greetings, business meetings, and dining. Each lesson  more...

Complete Course in Professional Medical Transcription using MIME method of instruction Student Edition ..., as well as an extensive array of tools and resources to ensure that they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums and chat rooms, that allow  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ..., as well as an extensive array of tools and resources to ensure they excel in their training. MIME makes online learning easier, faster and more efficient, and allows students to advance at their own pace. Developed in conjunction with the Medical Transcription Training Institute, MIME offers instructor availability 18 hours a day, virtual classrooms, forums, and chat rooms that allow students  more...

Build Your Own BIZ(tm) - Customer Service Strategies This course will help you understand the importance of customer service and help you define who your customers are, how to measure customer service, and determine the appropriate methods for obtaining customer feedback. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special  more...

Build a Powerful Branding Strategy--Instructor-Led ...The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time.  more...

Build a Powerful Branding Strategy--Self-Directed ...The age of brand reality is here. Today, it`s critical to ensure that your brand becomes special` by making a deep emotional connection with your customers and employees. In this one-of-a-kind course, you`ll learn how to effectively use branding to support and strengthen your company`s positioning towards your target market.Students may complete this course within a reasonable period of time.  more...

Build Your Own BIZ(tm) - Crisis and Continuity Planning ... from this course to your particular business situation. Ensure Your Business Can Survive a Catastrophic Event or Crisis Defining and developing a business continuity plan is crucial in ensuring long-term business survival. This online course will help you design a strategic survival plan for your business and suggest practical ways for your to put your plan into action. The class includes  more...

Bloodborne Pathogens ...hepatitis B vaccinations, and other information needed to ensure worker safety. Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail. Complete in as little as 8 hours. This course provides training as required by OSHA`s Bloodborne  more...

Access 2007 Level 2 Access 2007 Level 2 strives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. Access 2007 Level 2 Strives to broaden and develop the basic database design skills that students  more...

Access 2000 Proficient This comprehensive course teaches students both the basic and more advanced elements that compose an Access database. The course will teach skills such as database creation; creation and use of tables, forms, filters and sorts, queries, and reports; as well as some techniques designed to make data entry in Access databases faster, easier, and less error-prone. This comprehensive course teaches  more...

Access 2002 ...e course also shows how to work with individual fields to ensure that overall database structure is consistent and correct. A variety of techniques will be taught in order to make data entry faster, easier, and less error-prone. As the course becomes more advanced, students will use Microsoft Access as a development tool. The course also teaches strategies for protecting data by enacting  more...

How To Master Team Building Course description -- Meeting business objectives and maximizing resources requires effective teamwork, and this bundle will build the basic competencies that will ensure your teams are organized, goal-oriented, and customer-focused. Together they provide a toolkit of effective techniques and strategies for building high-performing teams in any function or discipline. IMPORTANT NOTE: INTERNET  more...

The Strategic Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

The Territorial Account Sales Approach A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Strategic Planning Selling high-value contracts is fiercely competitive, with buyers setting stringent criteria by which to judge prospective key suppliers. Success at this level requires knowledge of these criteria and an awareness of what will be required to ensure that your proposition is viewed most favorably. Using "stripped down" project management techniques, this course outlines the analysis and planning  more...

Interpersonal Skills on the Fast Track You're not alone in the race, so you'd better learn how to work with others if you want to put your career on the fast track. You have to learn how to establish rapport in order to build and maintain a network of contacts. This network will help you to build effective teams to accomplish the career tasks ahead. And you must know how to lead these teams to ensure success and pull ahead of the pack  more...

Integrating Change in Your Organization The business world is constantly moving, so you can never rest on your laurels. For the change process to be effective, you must incorporate the changes that you have made and, at the same time, create structures and mechanisms that are flexible enough to allow ongoing change when necessary. To do this, you need to develop committed and flexible teams, and create an atmosphere that allows open and  more...

Strategies for Facilitating Critical Thinking "Workplaces are not typically associated with reflection or critical self-reflection, ideas that are often considered 'soft' to the bottom-line, results-oriented world of business.... Yet, paradoxically, reflection is becoming more part of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

Problem Performance Improvement ...ager must introduce a system of monitoring performance to ensure that the planned for improvement has in fact taken place. But performance improvement also requires that the worker be given support to develop his or her skills, knowledge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker.  more...

Starting the Change Process ... cessation of a comfortable way of life. It's your job to ensure that your employees understand why change is happening, how it will affect them, and how they can benefit from it. "Beginning the Change Process" will help you to understand whether change, from whatever source, is really necessary; enable you to lead change effectively; and equip you with strategies to make a compelling case for  more...

Managing the Change Process Picture the scene. You've just started a new job and it's everything you've ever wanted. You find your desk, meet your new colleagues, and try to carry on with your life. But things are different. Your PC isn't in the same place, the cafeteria doesn't have your favorite coffee, and your chair isn't quite right. This is how change feels. You're disoriented--things still work, but not in the same  more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and  more...

The Basics of Delegation Do you feel that there are just not enough hours in the day? Are you always striving to keep ahead of the paperwork that litters your desk? Perhaps it is time to consider sharing some of those tasks with your skilled employees. As you progress through this "Delegation Basics" course in the "Effective Delegation" series, you will discover what delegating is all about, what you need to do to prepare  more...

Management Tools and Metrics ...hey interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is expected to use when dealing with individual customers and participating in the overall  more...

Inbound Call Centers People Management Inbound call centers are often the only link between a company and its customers. As a call center manager, you want to hire agents with special customer service "genes." Good call center agents do a better job on the telephone, are happier with their work, and genuinely enjoy helping customers. This course will help you staff your call center with the right people for the job. You'll learn how to  more...

Performance Metrics for an Inbound Call Center ... industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is performance quantifiable? Yes it is Call center performance metrics outlines the path to improved operations. This course will explore the full range of call center performance metrics. It will look at where the metrics come from, what  more...

ITIL V3 - ITIL and the Service Lifecycle Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to  more...

ITIL V3 - Service Transition Processes and Principles IT organizations need to transition their service designs into operations. Service Transition processes are important to provide companies with information to ensure that their service design solutions will achieve their expectations. This course will help learners understand Service Transition processes.  more...

ITIL V3 - Service Operation Processes IT organizations need to ensure that their services are operating properly. Service Operation processes are important because they enable organizations to correctly perform, manage, and control their day-to-day operations. This course is intended to help learners understand the Service Operation processes within the ITIL Service Lifecycle.  more...

Improving Your Cross-cultural Communications ... can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural communication is often boosted by global e-communication including electronic  more...

Making Telephone Calls Count ... cannot be duplicated by a machine. This course will help ensure that you deliver that human touch every time to pick up the telephone. To make the most out of a call, you must be able to cue into the caller's feedback. You're not just listening to be sure the customer understands, you're listening to see if he is satisfied with every aspect of your business. When you're on the telephone, you  more...

Managing Delivery ...y, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is  more...

Resistance and Technical Professional Consultants When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize  more...

Team Feedback A Guide ...ds to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between  more...

Punctuating with Skill ...and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll also be given the most current information on some of those pesky rules that seem to be constantly changing. In today's world of fast-paced electronic  more...

Communicating for Results ...stly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly,  more...

Leadership Communication Skills In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow,  more...

An Essential Guide to Giving Feedback ...n the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving  more...

Decision Making Implementation and Evaluation ... do just that. And you'll do it in a way that will better ensure the success of your present decision and those decisions yet to come. After all, no decision is an island: You need to build on past achievements as well as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan  more...

Performance Reporting and Stakeholder Management ...es good communication to manage day-to-day activities and ensure success of the project--project managers need to understand what a communications model is, and how it helps promote success and resolve differences. They need to plan out a strategy to ensure that needed information is gathered and produced efficiently. Finally, the project manager is responsible for distributing information to  more...

Planning Project Procurement and Requesting Seller Responses ...roposals from potential sellers--all vital processes that ensure that you are able to procure the products, services, or results that will enable you to achieve project success. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved.  more...

Planning and Identifying Project Risk ... information would be accurate and available as needed to ensure total success. In the real world, however, this is seldom the case. Real life is fraught with uncertainties; knowledge of events or conditions that may or may not occur is imperfect and incomplete, and this uncertainty affects decisions and outcomes. Risk occurs when decisions are made without perfect knowledge--in other words,  more...

Communications Planning and Information Distribution ...s good communications to manage day-to-day activities and ensure success of the project. Project managers need to understand the processes of Project Communications Management, and how those processes help promote success and resolve differences among project stakeholders. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently.  more...

Oracle Database 11g Using RMAN for Recovery To identify ways to use RMAN to ensure that data is not lost in Oracle Database 11g, by performing complete and incomplete recoveries as well as disaster recoveries, by cloning databases, and by restoring a tablespace to a particular point in time.  more...

Oracle Database 11g Managing Resources and Task Automation To identify ways to ensure that resources are being put to best use and database jobs are performed when they should be, using the Database Resource Manager and the Scheduler.  more...

Oracle Database 11g Globalization To recognize the steps for utilizing Oracle Database 11g's globalization support features to ensure that information and data is displayed in a user's native language, and that territory and language-dependent conventions are adhered to.  more...

Oracle Database 11g Managing the Schema Data and Concurrency Identify the steps for managing schema objects, such as tables, views, and indexes, and recognize ways to use SQL and PL/SQL commands to manipulate data and ensure data concurrency  more...

The Executing Process Group Once you have completed initiating and planning for your program, it is time to take the steps necessary to execute the program. The Executing process group is concerned with following established policies and plans to ensure effective benefits and stakeholder management, as well as program governance. Management of this process is complex involving costing, quality assurance, and scheduling,  more...

Monitoring Controlling and Closing Programs ...ows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all  more...

Windows Vista Maintenance and Optimization An optimized operating system runs at peak performance and helps to ensure that applications and hardware perform as they are designed to. Windows Vista has many tools to help achieve the goal of an optimized system along with monitoring tools that help ensure the system continues to perform at its best. This course describes many of the performance monitoring tools of Windows Vista and explains  more...

Advanced Project Management - Managing Accelerated Projects Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for  more...

Maintaining and Supporting Applications on Windows Vista Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction  more...

Introducing Windows Server 2008 Windows Server 2008 represents the next generation of server operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of administering Windows Server 2008 servers.  more...

Monitoring and Security in Exchange Server 2007 ...ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves  more...

Data Classification and Collection in Six Sigma ...o need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course will explore continuous and discrete types of data, and nominal, ordinal, interval, and ratio measurement scales. It will also introduce methods for data collection, such as check sheets and coded data, and deals with the issue of data accuracy and integrity, focusing particularly on  more...

Measuring Process Capability and Performance in Six Sigma ...ices to them. It is also necessary to review processes to ensure they remain within the targets and specifications set by your customers. Measuring the capability and performance of a process is an important activity in Six Sigma DMAIC methodology. Six Sigma teams use process capability and performance measurements, such as process capability (Cp), process capability index (Cpk), process  more...

Six Sigma--Lean Tools for Control Two key methodologies for improving operations in the manufacturing world are lean manufacturing and Six Sigma??. Both are designed to reduce variation, yet each takes a different track. While Six Sigma utilizes data and statistical analysis to measure and improve a company's operational performance, lean manufacturing collocates all of an organization's processes in sequential order,  more...

Six Sigma--Measurement System Re-analysis ...is phase, measurement system capability is re-assessed to ensure it remains adequate for the ever-improving process capability. You will focus on improving measurement system capability as the process capability improves. You'll learn about ongoing measures and actions used to sustain improvement and maintain the drive toward Six Sigma perfection. Six Sigma is a registered Trademark of Motorola  more...

Scoping the Six Sigma Project Six Sigma?? Black Belts are called upon to solve problems that have no known solutions. This is a risky endeavor. Yet Six Sigma deployment has a track record of success. One of the keys to its success is proper project scoping. No one wants to try to do it all with a single opportunity. Six Sigma projects need to be selected mindfully and scoped appropriately. Yet, without known solutions,  more...

Total Productive Maintenance ...ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total Productive Maintenance (TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to  more...

Measurement Systems ...ng measurement data--is analyzing the measuring system to ensure that measurements are made without bias, are reproducible by all measuring instruments, and are repeatable by all operators. In this course, you will learn about Measurement Systems Analysis (MSA). You will see how to assess properties of a measurement system, including how to plan and conduct a Gauge R&R. You will learn some  more...

Affirmative Action and the EEO HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of equal employment opportunity and affirmative action. In the area of EEO,  more...

Employment Management HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of federal anti-discrimination legislation and workforce management. In this  more...

Offers Contracts and Exit from the Organization HRCI PHR ...resource professional, you are responsible for helping to ensure that your company's employment practices with regard to employment offers, contracts, and exits are fair and equitable, and that they comply with required regulations and recommended policies and practices. This course will help you prepare for the HRCI certification examinations in this area. All the topics in this course are  more...

Developing Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the areas of employee training and development. In the area of employee training, you will learn methods for effectively  more...

Developing Human Resources HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employees have maximized their potential for growth and development. This course will help you prepare for the HRCI certification examinations in the areas of human resources development and performance management. In the area of human resource development, you will learn effective methods for both leadership  more...

Compensating Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's workforce possesses the skills, knowledge and abilities to meet the current and future needs of the company. This course will help you prepare for the HRCI certification examinations in the area of employee compensation. You will learn methods for effective total compensation.This course will also help you  more...

Programs to Benefit Employees HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's practices comply with any legislation governing employee benefits and that the benefit programs are competitive enough to attract and retain employees. These are some of the topics you will need to understand to prepare for the Human Resource Certification Institute's Professional in Human Resources  more...

Employment Relations HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employee relations are positive and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of employee relations, employee and individual rights and relations, and Equal Employment  more...

Sexual Harassment at Work HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the area of sexual harassment. In this course, you'll learn about the many aspects of  more...

Non-Unionized Workplaces HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas  more...

Unionized Workplaces HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are in line with work rules of union environments, and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of work regulations and employee issue resolution. This  more...

Health and Safety in the Workplace HRCI PHR ...esources professional, you are responsible for helping to ensure that your company meets particular standards and requirements for safety and health, most notably those established by the Occupational Safety and Health Administration (OSHA). Toward that end, this course will help you prepare for the HRCI certification examinations with regard to OSHA and the OSH Act. In this course, you'll  more...

Risk Assessment and Prevention HRCI PHR ...esources professional, you are responsible for helping to ensure that your company's employment practices are fair and equitable, and that they comply with required regulations and recommended policies and practices. Toward that end, this course will help you prepare for the HRCI certification examinations in the areas of risk assessment and prevention. You will learn about the health, safety  more...

Strategic Approaches to Workforce Planning and Employment HRCI SPHR ...ain competitive in the business world, organizations must ensure that they employ the right people in the right numbers at the right time. Workforce planning and employment involves the processes of planning, developing, implementing, administering, and ongoing evaluation of recruiting and hiring to ensure that the workforce will meet the organization's strategic goals and objectives. This  more...

Effective Budget Management ...iority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will  more...

Succession Planning Strategies You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing for High Performance ...This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing the talent to the competition. In addition, managers need to be able to evaluate an individual's performance and provide clearly defined outcome-based performance standards that create a benchmark for success. This  more...

Managing Managers ...are also expected to deal with their own line managers to ensure that the organization's strategy is translated into action. These managers often need guidance, feedback, and appraisal on the application of business strategy. Managing managers is likely to be a greater challenge than ever before. It requires a new set of skills, insights, and competencies to drive performance and improve the  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Accrual Accounting Procedures It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will  more...

Accounting for Cash Control Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording,  more...

Accounting for Partnerships Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the  more...

Introduction to Auditing ...lients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you  more...

Introduction to Internal Auditing Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and  more...

Principles of External Auditing The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding  more...

Creating a Business Execution Culture ...aching for Execution will provide valuable information to ensure your team is executing to its fullest potential. Once you have the right team in place and they are executing ideas and accomplishing great things, then what? You'll explore important information to help you lead your winning team.Larry Bossidy, author of "Execution: The Discipline of Getting Things Done," states that "creating an  more...

Business Execution in Action The best operational strategies in the world are not worth the paper they are written on if they are not carried out. The same holds true for the principles of business execution. The principles of business execution are worthless to an organization if they exist only in the heads of its corporate executives, but are never acted upon. This course will assist you in the process of "executing  more...

Statistical Process Control and Control Plans in Six Sigma ...process control (SPC) provides tools which can be used to ensure that the processes are continuously monitored, that results are evaluated through the use of various control charts, and that each process is prevented from reverting to its previous state. The goal of this stage is also to develop a control plan to document and hold the gains, and to assist in monitoring and implementing  more...

Management of Cash Flows Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to  more...

Behavior Putting Your Best Foot Forward Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new  more...

Managing High Performers - Implementing Recognition Programs Managing High Performers: Implementing Recognition Programs, takes the learner through the importance of developing effective recognition programs which will ensure the retention of your company's high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each.  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...s involved in a transaction with the properties that they ensure. Identify the transactional attributes that can be specified for transactions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4.  more...

Enterprise Connectivity with J2EE V1 4 Advanced EJB Topics ...s involved in a transaction with the properties that they ensure. Identify the transactional attributes that can be specified for transactions in EJB 2.1. Match transactions with the isolation levels that should be associated with them Audience: This course is intended for programmers who are interested in updating their skills to the latest Java2 Enterprise Edition platform: SDK 1.4.  more...

IBM DB2 Universal Database V6 1--App Development ...database. Identify which isolation level is necessary to ensure a specific degree of data integrity. Identify the input and output of a PREP statement using deferred binding. Perform the steps to precompile and bind an application using specific parameters. Identify the privileges necessary to develop an application using embedded static SQL. Match the type of application development  more...

IBM DB2 Universal Database V6 1--Fundamentals ...urity features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of  more...

IBM DB2 Universal Database V6 1--Fundamentals ...urity features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of  more...

Exchange 2000 Infrastructure Design--Part 1 ...Exchange 2000 design. The network needs to be examined to ensure that it meets the requirements for Exchange 2000. Exchange 2000 Servers implements routing of groups rather than sites. Because the new topologies supported by Active Directory include hub-and-spoke, mesh, and serial link, network planners will have to consider how best to design the upgraded network. This course also covers  more...

Exchange 2000 Server--Part 2 Configuring ...ures of Bridgehead Servers. Identify the methods used to ensure network security. Identify the features of firewall architecture and technology. Identify the features of Simple Mail Transfer Protocol (SMTP) virtual server controls. Configure a Simple Mail Transfer Protocol (SMTP) virtual server. Identify the features of Key Management Service (KMS). Identify the characteristics of Key  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 Course Overview This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 3 - Restructuring. This course covers a domain upgrade, sometimes referred to as 'in-place upgrade' or 'upgrade'. As used in the  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application compatibility, security  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and analyze the types of migration. o Identify and evaluate the system requirements, application compatibility, security  more...

Oracle8i Performance Tuning Optimizing Sorts Minimizing Contention ...e able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning  more...

Oracle8i Database Admin Manage Storage Structures ...ts shrink. Sequence the steps that Oracle Server uses to ensure read consistency when a transaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a  more...

Lotus Domino R5 System Admin Part 7 Security Planning Implementation ...idelines for setting server access in the database ACL to ensure proper database replication. Create a role from the workspace. Control access to a form by creating a form Create access list. Control access to a view by creating a view read access list. Unit 4: Document Security Duration: 1 Hour(s) Identify the characteristics of the Readers field in document security. Identify  more...

Windows NT Server 4 0 Implementing Directory Services ...dvantages of the tools used by a network administrator to ensure smooth network operation automatically: Database Synchronization Database Partitioning Identify the functions of DSMN. Identify the functions of BackOffice applications. Unit 2: Establishing Trust Relationships Duration: 1 - 2 Hour(s) Identify the features of the types of trust relationships: One-way trust  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention ...e able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student will use Oracle tools to diagnose and resolve contention, given the possible causes of contention. Finally, the participants will be introduced to the features of Oracle Expert, create a tuning  more...

Oracle8 Database Administration - Manage Storage Structures ...ts shrink. Sequence the steps that Oracle Server uses to ensure read consistency when a transaction occurs. Identify the factors to be considered while planning rollback segments. Create a rollback segment by using Oracle Storage Manager. Bring a rollback segment online by using the Oracle Storage Manager. Sequence the steps that Oracle Instance uses to acquire rollback segments when a  more...

Working with SAP R 3 v4 x ...ing course provides the education and training which will ensure most productive study of course 13181: 12749 SAP R/3 Fundamentals. T otal Learning Time 7 - 10 Hour(s) Course Contents Unit 1: Dialog Control and Processing Duration: 3 - 4 Hour(s) Logging On and Off. Starting with a Double Click. Logon. Client and Language. Initial Screen. Logoff. Password. Changing the  more...

SAP R 3 v4 x FI Payments ...s. The following courses provide the education which will ensure most productive study of course 13180: 13181, Working with SAP R/3; 13176, SAP R/3 FI AR/AP: Organization, Master Records and Posting; 13177 SAP R/3 FI AR/AP: Account/Document Posting and Periodic Processing. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Payment Organization Duration: 2 - 3 Hour(s)  more...

SAP R 3 v4 x Invoice Verification ...ing courses provide the education and training which will ensure most productive study of course 13179: 12749 SAP R/3 Fundamentals, 13181 Working with SAP R/3 and courses 13176 and 13177: FI Accounts Payable/Receivable. T otal Learning Time 6 - 10 Hour(s) Course Contents Unit 1: Getting Started Duration: 1 - 2 Hour(s) The Invoice Verification Module. Module within R/3.  more...

SAP R 3 v4 x MM Inventory Management ...nventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase Order. Input Help. Cancellations and Returns. Goods Issues.  more...

SAP R 3 FI AR AP Account Document Posting and Periodic Processing ...m. The following courses provide the education which will ensure most productive study of course 13177: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Accounts and Documents Duration: 3 - 4 Hour(s) Balance Display. Starting the Program. Initial Balances Display Screen. Account  more...

PDM and SAP R 3 PDM Introduction .... The following courses provide the education which will ensure most productive study of course 13170: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. The following courses are suitable for consolidating the material you have already covered: Course 12860 Project System, Overview Logistics and Cost Overview; 12287, PP The model of the production planning within SAP R/3.  more...

SAP R 3 Supply Chain Management ...m. The following course provides the education which will ensure most productive study of course 13169: 13181; Working with SAP R/3. T otal Learning Time 3 - 6 Hour(s) Course Contents Unit 1: Concept and Objectives Duration: 1 - 2 Hour(s) What do we mean by Supply Chain Management? Logistics through the ages. Different views on the supply chain. What is new within about  more...

SAP R 3 v4 x SD Order Processing ...ing courses provide the education and training which will ensure most productive study of course 13168: 13181, Working with SAP R/3; 11722, SAP R/3 SD Overview and Master Data and course 13135, SAP R/3 SD Sales and Shipment. T otal Learning Time 5 - 8 Hour(s) Course Contents Unit 1: Sales Order Processing Duration: 2 - 3 Hour(s) Order Entry. Typical Business Transaction.  more...

SAP R 3 System Management Advanced Administration CCMS ...m. The following courses provide the education which will ensure most productive study of course 13167: 12749 SAP R/3 Fundamentals; 13181 Working with SAP R/3 and course 13166 SAP R/3 System Management: System Administration. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: The Basis System for Advanced Users Duration: 3 - 4 Hour(s) Software Logistics. R/3 Data.  more...

SAP R 3 System Management System Administration ...m. The following courses provide the education which will ensure most productive study of course 13166: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to the R/3 Basis System Duration: 2 - 3 Hour(s) Architecture/System landscape. R/3 Client/Server Architecture. R/3 Information  more...

Visual C 6 0 Designing Implementing Distributed Applications - Part 3 ...g the stored procedure access model. Create a trigger to ensure referential integrity. Create a stored procedure that returns information. Identify the features of cursors. Identify the appropriate type of cursor that can be used in a given situation. Create a cursor to access data from a table. Match the fetch options with their functions. Update data by using a cursor. Close a cursor  more...

Brand Management Branding on the Web ...omas, the Senior Market Research Analyst. Your goal is to ensure that the online brand will expand the customer base by helping the team determine whether a secondary brand is necessary, what type of Web site would be best for the brand, and what they should name the Web site. Unit 2: Using Online Branding Tactics (0.5 - 1 hour) Identify factors to consider when  more...

Sales Management Building a Championship Sales Team ...uilding a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals and set  more...

Sales Management Motivating Sales Teams to Win ... Identify the actions you can take to ensure that sales team members have high motivation levels. Identify the functions of a sales compensation plan. Identify the factors to consider when evaluating motivation levels. Identify actions you can take to increase your sales team's motivation.  more...

Competitive Intelligence Analysis Dissemination ...s in an organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its  more...

CompTIA Server 2005 Troubleshooting Disaster Recovery This course covers general information about troubleshooting techniques and the disaster recovery process. This course is divided into two units, Troubleshooting and Disaster Recovery. The Troubleshooting unit covers troubleshooting and problem solving techniques, shutdown options, and bottlenecks. The Disaster Recovery unit covers disaster recovery planning, fault tolerance, and backup and  more...

NetWare 5 Administration - Part 4 ... schedule of applications by using Application Launcher. Ensure the accessability for a specified application by using Application Launcher. Unit 2: Managing Workstations with Z.E.N. Works Duration: 3 - 4 Hour(s) Identify the Z.E.N. works policy packages. Identify the functions of the policy in the policy packages. Create a policy package. Identify the methods to be used for  more...

SAP R 3 CO Activity Based Costing ...m. The following courses provide the education which will ensure most productive study of course 13171: Course 13181 Working with SAP R/3, Course 12280 Cost Center Accounting I, Course 12281 Cost Center Accounting I and Course 13060 Product Cost Accounting. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Introduction to Activity Based Costing Duration: 2 - 3 Hour(s)  more...

SAP R 3 PDM Product Development ...m. The following courses provide the education which will ensure most productive study of course 13173: 12749, SAP R/3 Fundamentals and course 13181 Working with SAP R/3. The following courses are suitable for consolidating the material you have already covered: Course 12860 Project System, Overview Logistics and Costs, Course 12286 PP The model of the production planning with R/3. T otal  more...

SAP R 3 MM Purchasing Organization and Master Data ...s. The following courses provide the education which will ensure most productive study of the course 13174: 12749 SAP R/3 Fundamentals and course 13181 Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Basic Principles and Organization Unit 1: Basic Principles and Organization Duration: 2 - 3 Hour(s) Purchasing in MM. The Procurement Cycle.  more...

SAP R 3 MM Purchasing Purchase Order Processing and Information System ...s. The following courses provide the education which will ensure most productive study of course 13175: 12749, SAP R/3 Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Purchase Order Duration: 2 - 3 Hour(s) Purpose of the Purchase Order. Order Types. Manual Purchase Orders. Creating a Standard Purchase  more...

SAP R 3 FI AR AP Organization Master Records and Posting ...m. The following courses provide the education which will ensure most productive study of course 13176: 12749, Fundamentals and course 13181, Working with SAP R/3. T otal Learning Time 6 - 9 Hour(s) Course Contents Unit 1: Organization Duration: 2 - 3 Hour(s) FI as a Module in the R/3 System. The Modular Structure of the R/3 System. The FI Module. The Integrated R/3  more...

Data Modeling - Develop Depth to Your Models ... Create a BCNF data group. Identify the tests needed to ensure that the groups are fully in third normal form. Identify why it is necessary to optimize data groups. Identify the problems with optimized data groups. Create optimized data groups from given groups. Identify the reasons for retesting after optimization. Create a diagram from a set of normalized data groups. Unit 3:  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ... Identify the features that enable the administrators to ensure security and authentication of users on IIS 4.0. Identify the features that enable the incorporation of Web Publishing Tools on IIS 4.0. Identify the IIS 4.0 functionality provided when it is installed on a Windows interface. Unit 2: Installing IIS 4.0 Duration: 1 - 2 Hour(s) Identify the recommended hardware and  more...

NetWare 5 Administration - Part 4 ... schedule of applications by using Application Launcher. Ensure the accessability for a specified application by using Application Launcher. Unit 2: Managing Workstations with Z.E.N. Works Duration: 3 - 4 Hour(s) Identify the Z.E.N. works policy packages. Identify the functions of the policy in the policy packages. Create a policy package. Identify the methods to be used for  more...

CompTIA Server 2005 Server Maintenance Security ... of designing power systems. Identify the measures that ensure safety from fire and flood. Unit 3: Determine and Troubleshoot Problems Identify the key aspects of isolating a problem. Identify the key aspects of determining a problem. Identify the key aspects of identifying problems using senses. Identify the key aspects of troubleshooting hardware components. Identify the key  more...

Lotus Notes R5 System Admin Part 10 Monitoring a Notes Domino Env ...o servers by using monitors, probes and event messages to ensure the integrity of the Domino system; monitor mail and database replication; and perform backup tasks, restore lost IDs and passwords, and recover lost data. L earn To: Identify the monitor server, database and user activity on the Domino server. Monitor the statistics and events of Domino servers by using monitors,  more...

SQL and PL SQL PL SQL Basics ... PL/SQL programming. Numerous easy-to-understand examples ensure that the concepts are amply illustrated. L earn To: Identify the features and benefits of PL/SQL and understand the PL/SQL program constructs. Identify the PL/SQL datatypes Identify how to declare PL/SQL variables and identify the PL/SQL programming conventions. Retrieve and manipulate data from the database by  more...

SQL and PL SQL DML and DDL ...L constraint. Define a unique constraint for a column to ensure that two rows do not contain the same value. Define a PRIMARY KEY constraint using the CREATE TABLE statement. Create a referential integrity constraint for a foreign key column. Define a check constraint to ensure that appropriate values are stored in the table. Create a table within the SQL*Plus environment. Create a table  more...

International Business Essentials The Global Business Environment ...ision in New York. One of Bonita's responsibilities is to ensure that any Icon employee who is going to work internationally is prepared for the cultural differences he or she will encounter. Today, she is going to talk to you about the different cultural orientations you should be aware of when conducting business internationally. She will show you several different videos of meetings that  more...

International Business Essentials Succeeding as a Global Manager .... Learn To: Follow steps businesses can take to ensure effective reengineering. Identify ways a Human Resources department can facilitate competitive advantage. Identify characteristics of a global manager. Identify methods for selecting candidates for international managers. Follow steps managers can take to solve problems cross-culturally. Implement strategies that global  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning Course Overview This is the first course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn the Windows 2000 security model and technologies to plan for a secure enterprise network, creating and analyzing a network security plan, planning  more...

Windows 2000 Network--Designing Security Part 1 Sec Planning ...Identify the guidelines for the change management plan to ensure network security. Identify the most appropriate security plan for a specified organizational setup. Evaluate a specific security plan on the basis of organizational factors. Match various types of IT management structures with their characteristics. Identify the network security planning guidelines related to the technical  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ...rinter security in an organization. Design a strategy to ensure printer security in a specified situation. Evaluate printer security in a specified scenario. Identify the characteristics of EFS. Identify the recovery policy considerations for implementing EFS in an organization. Identify the considerations for implementing EFS in an organization. Design an EFS strategy in a specified  more...

Windows 2000 Network--Designing Security Part 2 Sec Local Network ...rinter security in an organization. Design a strategy to ensure printer security in a specified situation. Evaluate printer security in a specified scenario. Identify the characteristics of EFS. Identify the recovery policy considerations for implementing EFS in an organization. Identify the considerations for implementing EFS in an organization. Design an EFS strategy in a specified  more...

IBM DB2 Universal Database V6 1--Fundamentals ...urity features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of  more...

IBM DB2 Universal Database V6 1--Fundamentals ...urity features. Create and access DB2 database objects, ensure data validation and integrity, and create views and indexes. Master basic Structure Query Language (SQL). Manage database operations. C ontent Emphasis Skills-Based A udience This course is intended for database administrators and application developers. Students should have a fundamental understanding of  more...

Enterprise Connectivity with J2EE V1 4 EJB Session Beans This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. Learn To: Identify benefits of Enterprise JavaBeans (EJBs). Match the types of Enterprise JavaBeans (EJBs) with the situations in which they are used. Identify features of the Model-View-Controller (MVC) architecture in Enterprise JavaBean (EJB). Match the components of a session bean  more...

SAP R 3 Variant Configuration Config Scenario ...ing courses provide the education and training which will ensure most productive study of this course: SAP R/3 3.0 Fundamentals (course 12749); Working with SAP R/3 (course 13033); SAP R/3 3.0: SD Order Processing (course 12286) and SAP R/3 PP Production Order Processing (course 12863). Deployment Options CD-ROM Multi-Learner, Network CD-ROM, CD-ROM Single-Learner, Learning Object Delivery,  more...

Business Travel Safety Domestic Travel ...ring air travel. Identify ways to ensure your safety when traveling on a subway. Identify ways to ensure your safety when traveling on foot. Identify measures you can take if you are being followed on foot. Identify guidelines you can utilize if you are being followed in your rental car.  more...

Business Travel Safety International Travel ... Identify measures you can take before your trip to ensure your safety. Identify the aspects of your trip that you should address to increase your safety on an airline flight. Identify measures you should take if you are a victim of nonphysical crime. Identify ways to avoid physical crime in foreign  more...

CompTIA Server 2005 Upgrading Processors Storage Devices ...spects of upgrading a CPU. Identify the guidelines that ensure a successful upgrade of CPUs. Identify the troubleshooting techniques for processor-related problems. Identify the different versions of Integrated Drive Electronics/Advanced Technology Attachment (IDE/ATA) hard disk drives. Identify the key aspects of configuring Integrated Drive Electronics/Advanced Technology Attachment  more...

CompTIA Server 2005 Monitoring Server Performance ...ormance. Learn To: Identify the guidelines that ensure a successful upgrade of hardware and software. Identify the key aspects of upgrading memory. Identify the key aspects of upgrading network interface cards (NICs). Identify the key aspects of upgrading peripheral devices. Identify the key aspects of upgrading system monitoring agents. Associate the various types of backup  more...

E-mail Etiquette E-mail in the Workplace ...iate e-mail. Arrange the steps management can take to ensure employees follow company e-mail policy. Identify the guidelines for attaching files. Audience Managers, employees, and anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Customer Relationship Mgt Implementing CRM ... Identify the modifications to operations costs that ensure a customer-focused effort. Simulation Overview: In this simulation, you are a representative of ConTrol-Tac Systems, an Icon-owned subsidiary that provides CRM solutions to external organizations. Today, you will be meeting with Marcus Robinson, Elizabeth Williams, and Mildred  more...

Customer Relationship Mgt eCRM ...vantages, features, and disadvantages of eCRM in order to ensure that your team will make an informed decision. Unit 2: eCRM Automation (0.5 - 1 hour) Identify eCRM opportunities for automating a company a a s marketing processes. Identify eCRM opportunities for automating a company a a s sales processes. Identify  more...

Sexual Harassment Preventing Sexual Harassment Claims ... Identify how an organization can ensure that managers take responsibility for preventing sexual harassment. Identify the criteria that an employee questionnaire should meet. Audience The target audience for this program is HR professionals and other managers who need to learn how to prevent and resolve sexual harassment claims.  more...

Interviewing Skills Conducting an Interview ...tudents will learn how to evaluate candidates properly to ensure the best candidate is chosen and follow up appropriately with a candidate after a hiring decision has been made. Learn To: Follow the correct processes involved in conducting an interview. Identify various methods for addressing difficult interviews and avoiding discrimination. Identify how to manage bias and  more...

Recruiting Retention Keeping Your Good Employees ...es, as well as review the orientation process in order to ensure Linda's success. Unit 2: Work Environment and Feedback (0.5 - 1 hour) Identify aspects of the work environment that affect employee retention. Sequence the steps for conducting a feedback session. Follow the process for conducting a feedback session.  more...

Exit Interviewing Skills Preparing for an Exit Interview ...ollected during an exit interview. Ensure that information is collected according to the organization's needs. Complete the sequence of steps for structuring face-to-face and telephone exit interviews. Describe how to structure an exit interview. Simulation Overview: Unit 3: Conducting an Exit  more...

Exit Interviewing Skills Conducting an Exit Interview ...idelines for conducting a face-to-face exit interview and ensure that Dean remains calm. Unit 2: Using Descriptive Statistics for Analysis (0.5 - 1 hour) Identify the steps for preparing information for analysis. Identify the uses of descriptive statistics in exit interviewing. Match the measures of central tendency to  more...

Human Resource Law Equal Employment Opportunity Law ...t women. In light of this development, Icon is working to ensure that all their human resource practices comply with EEOC regulations. The entire H.R. department is undergoing extensive training in Equal Employment Opportunity law, so possible violations can be identified and resolved. In this first session, you are meeting with Mildred Parcells, an attorney specializing in EEOC compliance.  more...

360-Degree Feedback Max the Benefits of 360-Degree Feedback ... understanding of how to increase employee involvement to ensure the success of 360-degree feedback. Identify the guidelines for ensuring that a 360-degree feedback program meets its organizational goals. Demonstrate an understanding of how to ensure that 360-degree feedback meets organizational goals. Identify the  more...

Decision Making Problem Solving Decision Making Fundamentals ...ssary to make important decisions with various people and ensure the results of your decisions. Learn To Devise objectives given the background information. Establish and compare options in a variety of situations. Address employee groupthink. Identify the best choice  more...

Strategic Decision Making Making the Right Decision ...of this meeting is to generate additional options to help ensure the team has the options available to make the best possible decision. Unit 2: Selecting an Option (0.5 - 1 hour) Stop generating options at the appropriate time. Identify the steps for describing the consequences of decision options. Describe the  more...

Strategic Decision Making Advanced Decision Making ...ffects on the company. Greg has asked to meet with you to ensure that you are prepared manage the complex decisions that you and your team will have to make in the coming months. He will ask you a series of questions regarding how you plan to create scenarios and manage linked decisions. You goal is to demonstrate that you are capable of being the lead of the team. Unit 2: Managing Group  more...

Delegation The Delegation Process In "Delegation: The Delegation Process," you will learn to implement a delegation process developed around an easy to understand ABC model. By learning and using the model, learners can become much more effective delegators. Learn To To identify guidelines for prioritizing and grouping tasks To identify key issues to consider when  more...

Value Chain Management Elements of the Value Chain ... Identify elements of the value chain that ensure value. Identify benefits of customer loyalty. Define scope within the context of the value chain. Identify criteria to target most profitable customers. Identify advantages of enhancing the product through outsourcing.  more...

Conducting Meetings The Meeting Process ...ng, and agenda for a meeting. Ensure that best practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's effectiveness. Audience Managers and employees who want to learn the appropriate process for conducting  more...

Facilitation The Effective Facilitator ... verbal and nonverbal strategies a facilitator can use to ensure full participation among team members and how to properly ask questions, offer feedback, and record information. Learn To Differentiate between facilitation and leadership. Apply behaviors to succeed as a facilitator. Enhance their credibility  more...

Facilitation The Facilitation Process ...structural tools to make a meeting successful, and how to ensure that every team member participates. Learn To Apply strategies to help teams move from divergent to convergent thinking. Use structural tools to enhance their role as a facilitator. Use strategies to facilitate a team during each of its  more...

Total Quality Management Fundamentals ...ything that disagrees with his policies. He also wants to ensure that you are capable of conducting the study to his requirements. Unit 2: Foundations for Total Quality Management (0.5 - 1 hour) Use a Trust Integrity Ethics checklist for laying a quality management foundation. Recognize the importance of communication in a quality management  more...

Total Quality Management Principles ...able. In response to this, you've set up a focus group to ensure that Icon is in the top 10 for next year's poll. You hope that a small focused team will help to solve the issue of customer dissatisfaction and bring customer needs to the forefront of Icon's agenda. Revenue is also down by 50% and you're worried that this will further diminish your position in the market. Your goal is to achieve  more...

Correcting Performance Problems Addressing Performance Problems In Correcting Performance Problems: Addressing Performance Problems, you will learn a process for conducting effective feedback sessions with employees who have a performance problems. You will also learn guidelines for explaining to employees the impact of their problem behavior. In addition, you will learn the correct way to address negative employee responses, as well as how to respond when to  more...

Managing Performance Overcoming Performance Appraisal Challenges ... Follow general guidelines to ensure legal compliance when appraising performance. Audience Managers and supervisors who want to learn how to overcoming challenges when conducting performance appraisals. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options  more...

Business Ethics Managerial Business Ethics ...managerial ethical issues, as well as ways to proactively ensure ethicality in the workplace and address subordinates' ethical issues. You will also learn causes of unethical behavior, how to recognize unethical behavior, and how to end unethical behavior in the workplace. Learn To Demonstrate characteristics of ethical managers.  more...

Business Ethics Organizational Ethics ...e of ethics. Identify ways to ensure ethicality in the workplace. Perform an internal ethical audit. Identify steps in forming a legal compliance program. Follow the process for making a decision when social responsibilities clash. Audience Supervisors and upper level managers who  more...

Managing High Performers Implementing Recognition Programs ...e of developing effective recognition programs which will ensure the retention of your company a a s high performers. Effective coaching, mentoring, and feedback delivered in tandem with a recognition program are the focus in this course, and learners will find invaluable guidelines for each. Learn To To identify the importance of empowering high performers.  more...

Project Management Project Scheduling Budgeting ...d the various techniques and diagrams that you can use to ensure effective project schedules. Unit 2: Scheduling the Project (0.5 - 1 hour) Identify characteristics of the critical path. Identify features of CPM and PERT. Sequence the steps for CPM scheduling. Calculate EFT for an activity.  more...

Project Management Project Quality Management ...planning. Sequence the steps used to plan activities to ensure project quality. Identify key quality planning techniques. Identify key outputs of quality planning. Identify procurement issues affecting quality planning. Unit 3: Quality Assurance Identify the outcomes of quality assurance. Identify the costs associated with quality. Select the areas of a project that can be  more...

Advanced Project Mgmt Managing Accelerated Projects ...er project team members, and create a sense of urgency to ensure project work is completed on time. Learn To Identify risks of schedule compression methods. Identify project areas you should look at when trying to shorten a schedule. Given an example, calculate the percent efficiency at which a resource  more...

Project Leadership Leading the Project Team ...ject Team covers how to lead a project team in a way that ensures project success. The program details desirable project manager characteristics, skills, and styles, as well as how project managers can motivate project teams. In addition, the program covers how to manage project risk, guarantee on-time project completion, and prioritize projects. Learn To  more...

Team Conflict Working in Diversified Teams ...his makes conflict highly likely in the meeting. You must ensure that the meeting ends with a strategy that everyone feels confident about. Unit 2: Working in a Diverse Team (0.5 - 1 hour) Apply guidelines for effective communication in a diverse team. Identify actions that help earn respect from diverse teammates.  more...

Cross-Functional Teams Goal Setting in a Cross-Functional Team ... Identify the actions team leaders can take to ensure management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams. Identify the sponsor's roles in overseeing cross-functional teams. Identify the success factors for cross-functional teams.  more...

Brand Management Fundamentals of Brand Management Brand Management: Fundamentals of Brand Management introduces students to essential brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer  more...

Cross-Functional Teams Selecting Cross-Functional Team Members ...lect cross-functional team leaders and members and how to ensure cross-functional team success. The program also covers roles in cross-functional teams, how key stakeholders are important to the success of cross-functional teams, and the reasons that cross-functional team member/upper management relationship is important. In addition, the program touches on how to select the most qualified  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 2 ...the tasks performed to make a backup of source domains to ensure recovery in the case of a domain upgrade disaster. Make a backup of the System State data by using the Backup tool. Identify the disaster recovery strategy to be implemented for a specified situation. Implement disaster recovery by restoring the System State data. Match post migration tasks with their descriptions. Sequence  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 This course provides learners with instruction in the systematic process of accomplishing an upgrade to Windows 2000 from NT 4.0. An important distinction should be made between the content which this course covers and the content covered in Part 2 - Upgrading. This course covers restructuring a complete redesign of the domain structure, usually resulting in fewer, larger domains. Restructuring is  more...

SAP R 3 Service Management Master Data ...ing course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and SAP R/3 3.0: Working with R/3 3.0 (course 12272). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time  more...

SAP R 3 Service Management Scenarios ...ing course provides the education and training which will ensure most productive study of course: SAP R/3 3.0 Fundamentals (course 12749) and Working with SAP R/3 (course 13033). Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.35 CEUs Language Options American English Total Learning Time 3 to 4 hours  more...

SAP R 3 CO Cost Center Acct Organization Basic Settings ...h SAP R/3, provides the education and training which will ensure the most productive study of this course. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 3 to 4 hours 13481 Objectives Unit 1: Organization 1.5 - 2 hours o The CO Module in the SAP R/3  more...

SAP R 3 CO Cost Center Acct Master Data ...ing course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13482 Objectives Unit 1: Cost Elements 1.5 - 2 hours o  more...

SAP R 3 CO Cost Center Acct Settings for Periodical Processing ...ing course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total Learning Time 3 to 4 hours 13483 Objectives Unit 1: Account Determination, Screen Variants 1.5 - 2  more...

SAP R 3 CO Cost Center Acct Periodical Allocation Reports ...ing course provides the education and training which will ensure most productive study of course: 13181 Working with SAP R/3. Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English, UK English Total Learning Time 3 to 4 hours 13484 Objectives Unit 1: Actual Postings 1.5 - 2 hours o  more...

Motivation Empowering to Increase Motivation ...ne is meeting with all of the managers in the division to ensure that everyone is familiar with the role empowerment plays in the workplace. She will ask you a series of questions about the characteristics you should look for in organizations that value empowerment and the benefits those organizations and their employees' experience because of empowerment. Unit 2: Success Strategies for  more...

Mentoring Implementing a Formal Mentoring Program ... of successful mentoring programs. Ensure a mentoring program meets the four criteria of successful programs. Complete the sequence of steps for selecting mentors and mentees. Follow the steps for selecting mentors. Follow the steps for selecting mentees. Complete the sequence of  more...

Mentoring Using a Mentor to Your Advantage ...vancement in a dynamic business climate. You feel you can ensure greater job security if you better align network operations within the larger structure of information management. Although your division does not have a formal mentoring program in place, you have independently narrowed down the list of potential mentors to Greg Avery and Tracy Carradine. You desire a mentor with both technical  more...

Organizational Behavior The Organizational System ... structure is a Team Structured Matrix. Your success will ensure Robin's and Colleen's enthusiasm for joining Icon. Unit 2: Job and Workspace Design (0.5 - 1 hour) • Identify elements of the job characteristics model that affect employee satisfaction. • Perform an interview to analyze a job's design. • Determine  more...

Moving from Technical Professional to Mgr Series Managing Personnel .... Your boss, Katherine Cavanaugh, has called a meeting to ensure that your project will be more successful. Unit 3: Team Support (1 - 1.5 hours) Identify two types of communication channels. Identify options for communicating your message. Identify barriers to communication. Identify strategies for overcoming communication barriers. Identify guidelines for holding effective  more...