From Serebra Learning Corporation
Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management 
This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of
Network Address Translation more...
Enterprise JavaBeans Part 3: Transactions and Security 
This final course in the series teaches learners about transaction and security management. The transaction management sections cover the
EJB semiautomated transaction management feature, container-managed transactions, bean-managed transactions and synchronization. The security management section addresses EJB architecture support for security management.
more...
Relational Database Design and Administration 
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (
RDBMS), using
Structured Query Language (
SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
more...
Customer Relationship Management Fundamentals of CRM 
...eating customer loyalty, developing a market intelligence enterprise, and incorporating customer relationship management into your company. The program also details the three steps a company can take to create customer loyalty, the four marketing tiers, the four types of
CRM, and the four steps of the CRM process, as well as critical success factors a company should evaluate before using a
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Federal Government Industry Overview Version 1 
The
Federal Government is the largest contractor and buyer of services and products in the U.S., spending over $200 billion annually. Regardless of what business you are in, chances are there is a government agency in need of your product or service. Winning a government contract can be challenging, and millions of dollars in potential contracts are lost to companies who do not understand
more...
Telecommunications Industry Overview Version 1 
Connecting the world, the telecommunications industry stands as one of the most essential elements of the business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of
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Information Technology IT Industry Overview Version 1 
Though estimates on global spending for information and communications technologies run in the trillions of dollars, this giant industry continues to struggle through fluctuating markets and must concentrate on continuous improvement to survive. Most agree that the demand for IT products and services will continue to increase, but at the same time, the customer is demanding more value per dollar
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Strategic Decision Making 
The field of IT management continues to evolve as new methodologies and technologies are made available and adopted by the marketplace at large. Deciding what kinds of work your firm should outsource, whether to lease or buy, and the kinds of projects best kept in-house are matters of crucial concern to any IT manager. At the same time, an array of resource planning and management tools--CRM,
ERP,
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Lean Concepts 
Most business processes are 90 waste and 10 value-added work. The challenge for businesses today is to find new ways to dramatically reduce costs and improve investment returns while better serving their customers. To meet these challenges, organizations have turned to
Lean Thinking, which seeks the elimination of all forms of waste, strives for continuous improvement, and simplifies business
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Non-value added Steps and Tasks 
Anytime you have products sitting in inventory it means your resources are not producing cash flow. Identifying and removing the non-value-added steps and tasks in the supply chain is the key element in effective inventory management. This course examines how
Lean businesses seek to integrate their supply chains with their production processes so as to minimize inventory levels, improve the flow
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Lean Tools 
...derly and efficient flow of materials throughout the
Lean enterprise. By successfully adopting Lean tools, companies can move significantly toward assuring their ability to competitively meet their customers' needs. Candidates for
Black Belt certification; managers/executives overseeing personnel involved in the implementation of
Six Sigma in their organization; consultants involved in
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Total Productive Maintenance TPM 
How do you ensure that the maintenance requirements of physical assets are met as cheaply and effectively as possible? The goal is to reduce downtime and minimize maintenance costs. Total
Productive Maintenance (
TPM) is a systematic approach to eliminating waste associated with production equipment and machinery. It is an approach that seeks to engage all levels and functions in an organization to
more...
Leadership in Six Sigma 
Six
Sigma has become synonymous with quality in the business world, but there is no prescriptive process for planning and launching a
Six Sigma initiative. Each business must learn to call upon the strengths and abilities of its diverse professionals, from executives to highly trained technical specialists. What are the roles of each in the Six Sigma process? What planning should take place to
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Six Sigma and the Corporate Enterprise 
What exactly is
Six Sigma , and why is it important to your company? This course helps you to make that determination through a discussion of basic concepts underlying the Six Sigma philosophy. A broad overview is provided of the initial development of Six Sigma; Six
Sigma's uses in leading companies to date; the benefits to be realized by successful deployment, and the metrics and core
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Lean Techniques 
Imagine that you're shopping at a local furniture store when you see a lamp that you must buy. It's exactly what you've been looking for at the right price. But the lamp model is out of stock and the only one left is the floor sample. Naturally, you inquire about purchasing the sample, but the sales person tells you that the store has a policy of prohibiting this. Why? Wouldn't it make sense to
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XML Implementation in Enterprise 
...Enterprise
WBT is the second course in the
XML curriculum. This course is meant for
Web programmers in a multi-tier enterprise system who want to use XML to transport and exchange business data over the
Internet. The course details the role of XML and related technologies in enterprise computing. It also describes the procedures for using
XML Schemas for ensuring validity of documents. In
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Visual Basic 6 0 Enterprise Client Server Development Part 1 
...enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a
COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the
Windows registry. This course also introduces the concept of transactions and describes the features and architecture of
MTS. It
more...
Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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Visual Basic 6 0 Advanced Enterprise Client Server Dev Part II 
This course investigates advanced concepts and technologies that will help you develop more capable and reliable client/server applications with
Visual Basic. It discusses the attributes of interfaces and the concept of an interface as a contract. It examines the basic
IUnknown interface, the creation and implementation of abstract classes and multiple interfaces, and the fundamentals of the
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Microsoft SMS 2003 Maintaining SMS Systems 
To explain how to maintain
SMS systems
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
more...
Microsoft SMS 2003 The Pre-planning Phase 
To describe the planning elements that need to be analyzed in preparation for
SMS 2003 installation
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
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Microsoft SMS 2003 Planning the Hierarchy 
To explain how to design the site hierarchy and identify the considerations involved in capacity planning
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning and deploying Microsoft Systems Management Server 2003
more...
Microsoft SMS 2003 Distributing Software 
To explain how to prepare, manage, and monitor software distribution
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
more...
Microsoft SMS 2003 Managing Software Updates 
To demonstrate how to manage software updates
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003
more...
Installation of ISA Server 2004 
To demonstrate how to install
ISA Server 2004 and configure web proxy, firewall, and
SecureNAT clients IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
more...
Access Configuration in ISA Server 2004 
To demonstrate how to enable access to
Internet resources and to configure access to internal resources IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT
more...
Firewall Configuration on ISA Server 2004 
To give an overview of firewall configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
more...
Caching Configuration on an ISA Server 2004 
To provide an overview of caching configuration in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a need to
more...
Monitoring and Reporting in ISA Server 2004 
To provide an overview of the monitoring options available in
ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including
Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing
Web servers; IT professionals who have a
more...
Project Server 2003 The EPM Solution 
To recognize, manage, plan, and deploy the Project Server 2003 EPM Solution Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing
Project Server 2003; learners preparing for
MCSE certification exams
more...
Planning and implementing an Active Directory infrastructure 
To identify the role and features of Windows Server 2003 Active Directory and the factors and requirements for planning and implementing an
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
more...
Planning Active Directory Services 
To distinguish between global catalog servers and operations master roles and identify how they are enabled, administered, and placed in
Active Directory infrastructure
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners
more...
Active Directory Sites Replication and Trusts 
To distinguish between
Active Directory sites, replication, and trusts, and identify how they are implemented and administered
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
more...
Planning and implementing Group Policy 
To identify how to plan and implement group policy
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
more...
Configuring and Troubleshooting Group Policy 
To identify the tasks and strategies involved in configuring and troubleshooting group policy
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
more...