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Environmental Curriculum Petroleum Products Environmental Curriculum: Petroleum Products  more...

Windows XP Advanced ...s XP: Advanced Microsoft Lesson 1: Managing Windows XP Environment Introduction Lesson Objectives Applying A Background Image Adding An Application To The Quick Launch Toolbar Changing The Properties Of The Start Menu The Classic Start Menu Adding A Program In The Start Menu The Expanded Control Panel Mouse Properties Keyboard Properties Regional And Language Options Changing  more...

ICND1 1 0 Network Environment Management ICND1 1.0: Network Environment Management Cisco Cisco Certified Network Associate (CCNA ) 640-822 Interconnecting Cisco Networking Devices 1.0 - Part 1 To gather network information and map the environment, manage router startup and configuration, and manage Cisco IOS images, configuration files, and network devices  more...

Administrative Professionals Putting Your Best Foot Forward Administrative Professionals: Putting Your Best Foot Forward As an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must  more...

ICND1 1 0 Network Environment Management ICND1 1.0: Network Environment Management Cisco Cisco Certified Entry Networking Technician (CCENT ) 640-822 Interconnecting Cisco Network Devices 1.0 - Part 1 To gather network information and map the environment, manage router startup and configuration, and manage Cisco IOS images, configuration files, and network devices  more...

Confronting Difficult Employee Behavior Confronting Difficult Employee Behavior As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and  more...

Treating Your Direct Reports Fairly ...ryone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This course focuses on what fairness means in the relationship between managers and their direct  more...

Motivating Employees ...hings simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you  more...

Leading with Emotional Intelligence Leading with Emotional Intelligence Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect Leaders with a strong mixture  more...

HR s Strategic Role in the Organization HRCI SPHR ...organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and  more...

Security in the Linux Environment Security in the Linux Environment Linux To describe methods for securing Linux system resources  more...

Data Protection in Exchange Server 2007 Data Protection in Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236) With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and  more...

Monitoring and Security in Exchange Server 2007 ...xam 70-236) To ensure that the Exchange Server 2007 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail  more...

Implementing Microsoft Office SharePoint Server 2007 Implementing Microsoft Office SharePoint Server 2007 Microsoft To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Troubleshooting Windows Vista Deployments Troubleshooting Windows Vista Deployments Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot  more...

Maintaining and Supporting Applications on Windows Vista Maintaining and Supporting Applications on Windows Vista Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec  more...

Effective Team Communication Effective Team Communication Regardless of how talented the individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on the participation, input, and opinions of all team members. Learning to speak up and encouraging others to open up are important to a team's success. Effective communication is the fuel that will keep your team  more...

Developing the Team and its Culture ... teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the  more...

Configure Windows Vista Environments ...Environments Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Microsoft has added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management utilities and how to use  more...

Windows Vista Users and Groups Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...

Cold Stress Cold Stress This course will discuss the effects of cold on your body, outline the risk factors for cold-related ailments, and describe the associated treatments for each. This training will also describe several preventive measure techniques and safe work practices that you can use to protect yourself from cold-related stresses. The content in this course is designed to comply with the  more...

Bloodborne Pathogen Awarenss ...al professional services company focusing on engineering, environment, health and safety, and information technology. Learner objectives for this course are to: identify bloodborne pathogens and symptoms of bloodborne diseases, identify modes of transition of bloodborne pathogens, recognize the proper use and handling of personal protective equipment, identify measures to be taken when the skin  more...

Benzene Awareness Benzene Awareness Benzene is a volatile chemical formed from both natural processes and human activities. Natural sources of benzene include emissions from volcanoes and forest fires. Benzene is also a natural part of crude oil, gasoline, and cigarette smoke. Benzene is widely used in the United States, ranking in the top 20 chemicals for production volume. It is primarily used as a solvent,  more...

Back Safety and Injury Prevention ... This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify job-specific hazards  more...

Discover Powerpoint 2007 Level 1 ...erPoint PowerPoint Options Customize Your Work Environment Manage Presentation Files Open A Presentation Saving A Presentation Save A Copy Of A Presentation Closing A Presentation Working With Multiple Presentations File Compatibility New PowerPoint 2007 File Format File Compatibility Checker About File Converters  more...

Project Data Management and Performance Project Data Management and Performance Microsoft Project managers often share Project 2007 data with other applications, such as Microsoft Excel and Microsoft Outlook. When importing and exporting information in this way, the information must first be sorted, filtered, and grouped to customize the information's appearance. Information also needs to be timely actual work performed, actual  more...

Dealing with Irrational Customers and Escalating Complaints Dealing with Irrational Customers and Escalating Complaints Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This  more...

Code of Conduct Awareness ...n how to apply the code to ethical dilemmas in a business environment. This course was developed with subject matter support provided by the Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Nothing herein, or in the course  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence Oracle To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Managing Project Human Resources ...tance of teamwork. Ask anyone who has worked in a project environment, and they will tell you that team dynamics can make or break a project. A positive, constructive atmosphere can keep team members motivated and productive, while a negative atmosphere can have the opposite effect. Developing effective project teams is one of the primary responsibilities of a project manager. Once the team is  more...

Managing Projects within Organizations ...ct management is affected by the organization, the social environment, the project's stakeholders, both internal and external, and many other aspects of the context in which the project is carried out. Understanding this context is critical to good planning and good decision making as the project progresses toward achieving its objectives. This course provides an overview of the project  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...ant in implementing a scalable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media Gateway Control Protocol (MGCP) enables the remote control and management of voice and data  more...

Tailoring PRINCE2 reg to a Project Env PRINCE2 2009-aligned ... news is that PRINCE2 can be tailored to suit any project environment you might work in. PRINCE2 is a flexible framework that can be tailored to any type or size of project. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2  more...

Introducing NET 3 5 and Visual Studio 2008 ...08 Microsoft The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development  more...

Building NET 3 5 Applications with Visual Studio 2008 ...oft Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation,  more...

Effective Intercultural Relationships ...ying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't  more...

Promoting a Substance-free Workplace ... valuable information for promoting a substance-free work environment as well as to help them understand the impact substances have in the workplace and how to promote health and well-being. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Burr and Forman LLP. Please note, however, that the course materials and content are for  more...

Introduction to Business Analysis Planning ...ject, task, or process initiative is different, and every environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the elements concerning your particular project, environment, and organization. It's equally important to clearly determine who your stakeholders are, who is responsible for what, and how much effort will be required for  more...

Working with Difficult People How to Work with Negative People ...elong. Negative people contribute to an unproductive work environment and tend to make the people around them feel negative as well. To limit the adverse impact negative people can have in the workplace, you need a set of tools and techniques at your disposal suited to the particular type of negative person you may be dealing with. This course delves into the characteristics of some common  more...

Customer Service Processes and Procedures Customer Service Processes and Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service:  more...

Quality in a Support Center Quality in a Support Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the  more...

Support Center Tools Technologies and Metrics Support Center Tools, Technologies and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the  more...

The Customer Service Representative CSR ...ize the individual with the basic role of the CSR and the environment in which he performs his duties, including typical roles of the CSR in a support environment, basic tasks accomplished by the CSR, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in  more...

Support Center Services and Work Environment Support Center Services and Work Environment HDI HDI Customer Service Representative Customer Service Representative Certification Library This course is intended to introduce the learner to the basic levels of service commitments and attitude expected of customer service representatives. Best practices, personal accountability, enhancing the image of the organization, and the work  more...

Customer Interactions Customer Interactions Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support  more...

Communication Skills Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Conflict Stress and Time Management Conflict, Stress, and Time Management Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the  more...

Accident Investigation and Reporting ...ion and reporting process helps to provide a safe working environment by determining the causes of an accident, then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are: differentiate between the three cause levels of accidents,  more...

Used Oil Management ... dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The  more...

Universal Waste Rule Training Universal Waste Rule Training This one hour training gives an overview of the Universal Waste Rule. This rule provides generators with a more flexible approach for managing certain widely-generated, low-risk hazardous waste streams. The flexibility is intended to encourage resource conservation, as well as the diversion of universal wastes from landfills. The content in this course is  more...

Storm Water Pollution Prevention ...s the nature and occurrence of storm water pollution, its environmental effects, and ways to address this important water quality problem. Rainwater that enters a surface water body, by flowing either overland or through a storm sewer system, is called storm water or storm water runoff. Storm water runoff is one of the leading causes of pollution in rivers and lakes. Identifying sources of  more...

Spill Prevention Control Countermeasure Plan Petroleum Products ...um products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention  more...

Spill Prevention and Control Spill Prevention and Control This course provides information about hazardous materials; spill control, and confinement methods. The intent of the course is to provide the learner with information about the safe handling, movement and storage of hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives  more...

Environmental Regulations Overview ...Environmental Regulations Overview This one-hour course provides an overview of the major environmental laws and regulations of our time and the specific standards that outline requirements to comply with them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: define the purpose of the Toxic Substances  more...

Environmental Management Systems EMS ...Environmental Management Systems (EMS) Historically, companies have managed their own environmental challenges in response to external pressure from government agencies, environmental interest groups, and citizens focusing mainly on regulatory compliance. Today, companies recognize the importance of sound environmental management practices that result in economic gain. The International  more...

Leading a Customer-focused Team ...ws you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the  more...

Using Respiratory Protection ...otection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature,  more...

Facilitative Leadership Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations  more...

Mentoring On-line Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot g s,  more...

Understanding Change ...hange well is a necessity in today's competitive business environment. Leaders and managers, regardless of industry or organization, require a clear understanding of how important organizational change is in order to propel their organizations forward. This course outlines what is meant by change, as well as the importance and benefits of implementing change within an organization. It also  more...

Introduction to Industrial Hygiene ...e All employees should expect to work in as safe an environment as possible, whether they work in an office building, a factory, or a nuclear power plant. Since ancient times, medical professionals, social activists, and philosophers have observed and written about the various dangers associated with the work people do. In modern times, governments and industry professionals have stepped  more...

Used Oil Management ... dispose of used oil is a serious, but little recognized, environmental problem. This one-hour course reviews the various regulatory requirements associated with used oil management primarily from a generator's perspective. The goal of this training is to provide you with an overview of the used oil management programs and explain the different regulatory scenarios that apply to used oil. The  more...

Spill Prevention Control and Countermeasure Plan Petroleum Products ...um products are accidentally spilled, they may damage the environment and pollute our waterways. A spill of only one gallon of oil can contaminate a million gallons of water. This 30-minute course will provide you with information on the prevention and countermeasures you should take should a spill occur. This training will also provide information on the components of a Spill Prevention  more...

Hazardous Materials in the Workplace ... can be taken to protect the workers, the public, and the environment. It also covers the roles and responsibilities of those responding to events involving hazardous materials. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define hazardous materials, identify the factors that influence how spills are  more...

Business Ethics for Managers Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining  more...

Social Responsibility in Corporations Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical  more...

Maximizing Team Creativity Maximizing Team Creativity Is creativity within everyone's grasp? Does creativity come naturally within a team, or is this a skill that some learn and others don't? Like anything, creativity and innovation can flourish when cultivated with the right tools. This course discusses how to maximize team creativity. It explores the conditions in the work environment that help encourage team  more...

Risk Basics Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques  more...

Decisions and Risk Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build  more...

Strategic Planning and Risk Management Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your  more...

Integrated Project Change Control and Close ...K Guide - 4th Edition-Aligned Change is inevitable. Environmental, technological, legislative, and economical changes can have an immeasurable impact on individuals and organizations. In addition to these changes, a project environment could see change requests for additional features and functions from stakeholders. As a project manager, having the ability to monitor and control the  more...

Communicating in Sales Teams ...e in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide  more...

Introduction to Program Management ... of many different projects. When in a program management environment, there is an entirely new set of skills and knowledge a program manager must possess in order to be successful in this role. This course provides an introduction to program management and the roles and responsibilities required of the program manager. Specifically, learners will be introduced to the importance of program  more...

The Role of Ethics in Project Management ...sional integrity in a constantly evolving global business environment. How do project managers do it, given that most ethical dilemmas are not black and white and usually require diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established standards of  more...

ITIL reg V3 Overview Creating a Service Culture ...er in order to survive and thrive in today\'s competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL V3, and  more...

Supervisor Manager Sexual Harassment Awareness Multi-State Edition ...can have a very negative impact on an organization's work environment. Managers and supervisors have a responsibility to both their employees and their company to know their role in preventing and responding to sexual harassment. This role includes knowing the laws, guidelines, policies, and resources for correcting, preventing, and investigating sexual harassment complaints. This two-hour  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 Designing Security for a Database Server Infrastructure for SQL Server 2005 Microsoft To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Managing Database Data in a SQL Server 2005 Environment Managing Database Data in a SQL Server 2005 Environment Microsoft To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Employee Sexual Harassment Awareness ...of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action available to victims, as well as the rights of employees, and the responsibilities of employers relative to sexual  more...

Introduction to the Service Desk ...d also explores the different considerations, such as the environment that must be addressed when setting up and maintaining a Service Desk. Finally, the course covers the key considerations when staffing a Service Desk such as different roles necessary, skill levels, training considerations, and staff retention. This course will assist the learner in preparing for the ITIL V3 Operational  more...

Windows Server 2003 Security Basics Windows Server 2003: Security Basics Microsoft To outline the processes and considerations for performing a security analysis and securing the network management process  more...

Windows Server 2003 Logical Network Security Windows Server 2003: Logical Network Security Microsoft To outline the decisions and considerations for designing a public key infrastructure and an authentication strategy  more...

Windows Server 2003 Securing Clients Windows Server 2003: Securing Clients Microsoft To outline the processes and considerations for securing client machines and securing remote access  more...

Sustaining Organizational Change Sustaining Organizational Change Decisions to transform an organization are vital to the health of the business, and organizational change efforts are often made to improve service, streamline operations, and of course improve the bottom line. After such a transformation in your organization, how do you engage, excite, and support the biggest driver for success in your organization - your  more...

Windows Server 2003 Physical Network Security Windows Server 2003: Physical Network Security Microsoft To outline the decisions and considerations for securing VPNs and wireless networks, and for using IPSec to increase security  more...

Windows Server 2003 Securing Data and Server Roles Windows Server 2003: Securing Data and Server Roles Microsoft To outline the processes and considerations for securing data and securing server roles  more...

Windows Server 2003 IIS Security and Firewalls Windows Server 2003: IIS Security and Firewalls Microsoft To outline the processes and considerations for securing an IIS implementation, including the use of firewalls  more...

IIS 6 0 Security IIS 6.0 Security Microsoft To identify IIS 6.0 permissions and authentication methods and to establish how to secure the IIS 6.0 environment  more...

Sustaining Competitive Advantage ...mpetitive Advantage In today's competitive business environment, being as good as the competition is not enough. An organization must devise strategies and develop the skills, knowledge, and competencies to set it apart from the competition. In this course business strategies are examined that can help a company gain and sustain competitive advantage. Companies build their strength around  more...

The Imperatives of Innovation and Leadership in Strategy ...ations strive to keep abreast of a fast-changing business environment, the need for innovation increases. While some companies focus on incremental and continuous innovations, other companies have managed to create disruptive innovations, challenged existing incumbents, and created entirely new markets for their products or services. However, without leadership, many of these innovations go  more...

Planning and Implementing a Business Strategy Planning and Implementing a Business Strategy Operations managers wishing to see their strategy successfully adopted must ensure that they have prepared the groundwork. This involves two key stages: formulation and implementation of strategy. In the first phase, the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic  more...

Using Lean for Perfection and Quality ...S is a tool for organizing and creating a productive work environment. Hoshin Kanri deals with strategic direction and management to ensure creation of value in products and processes. Jidoka helps identify and solve errors in a production or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate  more...

Customizing the UNIX User Environment Customizing the UNIX User Environment UNIX To demonstrate how to customize the UNIX environment to suit user requirements  more...

Solaris 9 Installation and OpenBoot Solaris 9 Installation and OpenBoot Sun To describe how to install the Solaris operating environment and OpenBoot firmware on a standalone system  more...

Project Quality Change Progress PRINCE2 2009-aligned Project Quality, Change & Progress (PRINCE2: 2009-aligned) PRINCE2 PRINCE2 : 2009 Foundation PRINCE2® Foundation This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is  more...

Windows Server 2003 Managing the Server Environment Windows Server 2003: Managing the Server Environment Microsoft To outline the processes and considerations for monitoring and managing system performance, system services, software, file and printer resources, and IIS  more...

Windows Server 2003 Implementing Managing and Maintaining TCP IP Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP Microsoft To demonstrate how to implement, manage, and maintain TCP/IP  more...

Windows Server 2003 Implementing Managing and Maintaining DHCP Windows Server 2003: Implementing, Managing, and Maintaining DHCP Microsoft To demonstrate how to implement, manage, and maintain DHCP  more...

Windows Server 2003 Implementing Managing and Maintaining Name Resolution Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution Microsoft To demonstrate how to implement, manage, and maintain name resolution  more...

Windows Server 2003 Implementing Managing and Maintaining Network Security Windows Server 2003: Implementing, Managing, and Maintaining Network Security Microsoft To demonstrate how to implement, manage, and maintain network security and Software Update Services (SUS)  more...

Windows Server 2003 Implementing Managing and Maintaining Remote Access Windows Server 2003: Implementing, Managing, and Maintaining Remote Access Microsoft To demonstrate how to implement, manage, and maintain remote access  more...

Windows Server 2003 Implementing Managing and Maintaining Routing Windows Server 2003: Implementing, Managing, and Maintaining Routing Microsoft To demonstrate how to implement, manage, and maintain routing  more...

Windows Server 2003 Maintaining a Network Infrastructure Windows Server 2003: Maintaining a Network Infrastructure Microsoft To demonstrate how to maintain a network infrastructure  more...

Professional Networking Essentials Finding Opportunities to Make Connections ...o Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor networking skills and lack of etiquette  more...

Professional Networking Essentials Developing Confidence ...ecoming a 'must have' for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. It enables you to enhance your presentation and conversation abilities. It also demonstrates how to prepare for effective networking and how to make a good first impression. And it  more...

The Impact of Situation Style When Communicating with Diplomacy Tact ...ct is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and sensitivity. By exploring the impact of environment, relationships, and communication style, this course shows  more...

Introduction to Adobe Flash CS4 Professional Introduction to Adobe Flash CS4 Professional Adobe Adobe Flash Professional CS4 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS4 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS4 ...s and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges that allow you to scale drawings without lowering the quality of the overall illustration. You can also import and manipulate bitmap images including JPEGs and PNGs. In addition, Flash CS4 Professional provides improved integration with the  more...

Communication Strategies for the Remote Employee ...eer advancement can be achieved while working in a remote environment. You will be introduced to key strategies that should be used for communications. The course demonstrates methods of maintaining presence in the office when not physically there and also deals with why trust is especially important between telecommuters and their colleagues and managers. You will discover how applying the  more...

Maximizing Productivity as a Remote Employee ...balization, work-life balance, and even green business or environmental concerns have exponentially increased the number of telecommuters and remote workers. Individuals and employers have a number of things to consider when deciding whether working remotely is possible, necessary, or desired. Once the decision is made, the goal is to create and maintain a productive remote work environment.  more...

Cisco IINS 1 0 Network Security Principles I ..., establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic security policies, the primary objectives of security and  more...

Essential Skills for Admin Support Professionals--Simulation ...actice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your boss's needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot  more...

Fundamentals of Purchasing Vendor Management ... its total costs. The changing nature of today's business environment and the move toward decentralization have extended the purchasing function to departmental levels so that it also includes non-purchasing professionals. Regardless of their specific roles, many managers and team leaders have purchasing and vendor management responsibilities. These individuals must understand the purchasing  more...

Developing Your Reputation of Professionalism with Business Etiquette ...ette Your reputation often precedes you in any work environment. It can define your creditability, impact your career opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills  more...

CISSP Domain Security Architecture Design ...f mechanisms that can be used to secure modern enterprise environments. Several access control standards and models have been created by the international community to secure both personnel access and information recovery within an enterprise environment. This course examines hardware and software systems, memory storage types, security models, and security controls. This course guides you  more...

CISSP Domain Operations Security ...fessional (CISSP) 2nd Edition In today's enterprise environment, operations security takes on many faces, but always comes back to making sure that all aspects of the operation of an enterprise environment are secured and functioning correctly. This course delves into the mechanisms used to track security threats, resource protection, and securing the enterprise environment. This course  more...

CISSP Domain Legal Regulations Investigations Compliance ...for everyone from the standard end user to the enterprise environment. Government agencies and corporate groups have come together to create rules and laws that deal with computer crimes and how perpetrators should be dealt with. This course brings together different aspects of computer crime, such as types of crime, laws to deal with crimes, and the ethics that must be used when investigating  more...

Delivering a Difficult Message with Diplomacy Tact ...e of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and  more...

Oracle Database 11g R2 Managing Databse Resources The Scheduler ...ystem resource management alone. Many tasks in the Oracle environment need job-scheduling capabilities. Using advanced Scheduler features, you can exercise more control over various aspects of scheduling, such as job windows and prioritizing jobs. This course explains how to configure the Database Resource Manager to access and create resource plans, create, configure, and administer consumer  more...

Oracle Database 11g R2 Managing Database Memory Performance Oracle Database 11g R2: Managing Database Memory & Performance Oracle Because there is a finite amount of memory available on a database server and on an Oracle Database 11g instance, you must pay attention to how memory is allocated. Also, database planning must include a balance between performance, cost, and reliability. You must consider the investment in the system architecture, which  more...

Oracle Database 11g R2 Database Diagnostics Flashsback Technologies ...repair database corruption within the Oracle Database 11g environment. This course discusses how to use the Oracle Flashback technologies, including Flashback query, table and transaction, as well as Flashback Data Archive. It also discusses how to restore items from the Recycle Bin and how to flash back a database using Flashback Database. This course is one of a series in the SkillSoft  more...

Designing Application Update Deployments for Windows 7 ...tions to Windows 7 client machines in an Active Directory environment using Group Policy settings and System Center Configuration Manager. It discusses how administrators can make applications available to users through virtualization technologies, such as App-V, Med-V, RemoteApp, and Virtual Desktop Infrastructure (VDI). It also shows how to apply updates automatically to client machines using  more...

Designing Windows 7 Client Configuration ...e configured properly to mitigate any issues. In a domain environment, client computers should have standardized settings to help reduce costs and desktop support issues. This ensures the users and computers all have the same settings, which a user may or may not be able to change, including desktop, security, and Internet Explorer. This course demonstrates how to configure Group Policy  more...

Creating a Standard Image to Deploy Windows 7 ...r deploying Windows 7 to client machines in an enterprise environment. Each solution provides advantages and disadvantages and depends on the company's requirements. One solution is Windows Automated Installation Kit for Windows 7. It contains documentation and tools including Windows System Image Manager, ImageX, Windows Preinstallation Environment, and Deployment Image Servicing and  more...

CompTIA Security 2008 Public Key Infrastructure Access Security ...ernet, is paramount to corporate security. Modern network environments use key encryption technologies in order to provide security and availability to both employees and customers. This course explores the use of certificate servers and certificates to provide a secure environment both within a network and when dealing with web servers and internet validations. It also examines how to secure  more...

CompTIA Server 2009 IT Environment ...Environment CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009 A well managed network relies on accurate documentation, well designed policies, and efficient procedures. Understanding how to create good documentation, policies, and procedures can help ensure that a network is well run and that it can withstand the occasional crisis. Implementing these concepts at the server level is  more...

Configure File Print Services in Windows Server 2008 Configure File & Print Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The most basic goal of a network infrastructure is to provide the ability to make file and printer services available to network users, and Windows Server 2008 continues to improve the provisioning and management of  more...

Network Access Security in Windows Server 2008 Network Access Security in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Windows Server 2008 provides new services and capabilities for controlling and securing network access. This course discusses the new Network Access Protection application programming interface (API) and how it restricts  more...

Configure Network Access in Windows Server 2008 Configure Network Access in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing and Remote Access Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in  more...

DNS Zones Replication in Windows Server 2008 DNS Zones & Replication in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The DNS namespace is subdivided into different DNS zones, which are hosted by a specific authoritative server or group of servers. Zones define the DNS namespace for authoritative servers that resolve client queries. This  more...

Name Resolution in Windows Server 2008 Name Resolution in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) The Domain Name System (DNS) is a central network infrastructure service and continues to provide enhanced features in Windows Server 2008. With full support for the new, longer addresses of the IP version 6 protocol specification,  more...

Configure Manager Maintain IP Services in Windows Server 2008 Configure, Manager & Maintain IP Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Routing services and protocols are vital for maintaining secure and efficient communication in a network infrastructure. Windows Server 2008 provides key services including routing, remote access, and  more...

Deterring Electronic Intrusions ...ctronic Intrusions Securing electronic access to an environment forms the backbone of IT security professionals' jobs. IT security specialists deal with methods to secure network access, both internally and externally. This course examines firewall, intrusion detection system (IDS), and honeypot detection techniques, as well as evasion techniques that can be used by an ethical hacker to  more...

System hacking Malicious Content System hacking & Malicious Content Hacking systems and planting and or sending malicious content are the two most performed actions by hackers. As an ethical hacker, it will be your responsibility to test systems against hacking and to be prepared for the different types of malicious content that hackers will try to get into your network environment. This course examines password cracking  more...

Configure IP Addressing Windows Services in Windows Server 2008 Configure IP Addressing & Windows Services in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) Internet Protocol Version 4, or IPv4, is the current, widely-deployed version of the Internet Protocol and is slowly running out of addresses to assign. Its successor, IPv6, allows greater flexibility in  more...

CompTIA Security 2008 Auditing Security Policies Disaster Recovery CompTIA Security 2008: Auditing, Security Policies & Disaster Recovery CompTIA SY0-201 CompTIA Security 2008 Edition Network Administrators create security polices, generate audit reports, and prepare disaster recovery contingency plans in the hope of both avoiding network security failures and being prepared should they actually occur. This course examines the methods used to secure a  more...

Group Policy Objects Strategy in Windows Server 2008 ...nd configuration of computers in an Active Directory (AD) environment. Group Policy Management Console (GPMC) version 2 is a built-in feature in Windows Server 2008 and includes new templates, new import and export options, and a new Starter Group Policy Object (GPO) container that can be used to store a collection of administrative settings to create a baseline object for future group policy  more...

CompTIA Security 2008 Ports Protocols Network Security CompTIA Security 2008: Ports, Protocols & Network Security CompTIA SY0-201 CompTIA Security 2008 Edition Internetwork communications are the foundation of the modern Internet. Selecting the correct devices, properly configuring those devices, and placing them in the correct locations both within and outside a network to defend against attack is a task every network administrator faces on a  more...

Security in a Linux Environment Security in a Linux Environment CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the security options available within a Linux environment.  more...

Data Management Localization Encryption in Linux ...inux Powered by LPI LX0-102 CompTIA Linux The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course is one of a series in the SkillSoft learning path that covers  more...

Networking Services in Linux Networking Services in Linux CompTIA CompTIA Linux Powered by LPI LX0-102 CompTIA Linux Identify the networking services available in a Linux environment.  more...

Cisco Switch 1 0 Analyzing Campus Network Designs ...omplexity of business and network requirements creates an environment where a fixed model no longer completely describes the set of capabilities and services that constitute the campus network today. The Cisco Life-cycle Services model uses a structural approach which is key to ensuring that the network always meets the requirements of the end users. This course covers the tools required to  more...

Dealing with Irrational Customers Escalating Complaints Dealing with Irrational Customers & Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in  more...

Support Center Tools Technologies Metrics Support Center Tools, Technologies & Metrics HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Service Representative (CSR). To ensure this consistently high level of service, the CSR can draw an array of management tools and  more...

Quality in a Support Center Quality in a Support Center HDI HDI Customer Service Representative Customer Service Representative Certification Library Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and  more...

Customer Service Processes Procedures Customer Service Processes & Procedures HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended  more...

Conglict Stress Time Management Conglict, Stress & Time Management HDI HDI Customer Service Representative Customer Service Representative Certification Library Each customer wants her problem to be the most important problem to the Customer Service Representative (CSR). For the CSR, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be  more...

Communications Skills Communications Skills HDI HDI Customer Service Representative Customer Service Representative Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service  more...

Customer Interactions Customer Interactions HDI HDI Customer Service Representative Customer Service Representative Certification Library Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper  more...

VMware Datacenter Overview ...environments have gone past the single machine, and now can be created to represent entire corporate infrastructures, allowing for a much smaller hardware footprint, and thus saving companies a great deal of money. This course examines virtual infrastructures, and the evolution of the vSphere 4 environment and the products that are found in that environment. vSphere is made up of many  more...

Command-Line Management in SUSE Linux Command-Line Management in SUSE Linux Novell Certified Linux Professional 10 Certified Linux Professional 10 (Exam 050-697) To use commands to create files, directories, and shell scripts, to set environment variables, and to work with text files.  more...

Monitoring Exchange Server 2010 Mail Flow Performance Monitoring Exchange Server 2010 Mail Flow & Performance Microsoft Microsoft Certified Technology Specialist Exchange Server 2010, Configuration (Exam 70-662) To ensure that the Exchange Server 2010 environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ... diagnose and resolve Layer 2 switching problems in those environments is a fundamental skill that any network engineer should have. A primary tool in building highly available networks is the use of redundant devices and links. With these redundant links, bridging loops can be introduced, resulting in broadcast storms that can potentially cripple the network. The Spanning Tree Protocol (STP)  more...

Cisco TSHOOT 1 0 Maintenance Troubleshooting Tools Applications ...n terms of lost productivity or lost revenue. Knowing the environment in which you are troubleshooting is fundamental to efficient fault resolution. Any tool that can help reduce the time to diagnose and resolve problems quickly starts to yield a return on the initial investment. Optimizing the use of the tools built into Cisco IOS Software should therefore be a priority for any engineer that  more...

Cisco Route 1 0 Configuring Verifying Route Redistribution ...se routing protocols, and how Cisco routers operate in an environment with multiple routing protocols. Before configuring the exchange of routing information between routing protocols, you must understand the procedures for and requirements of each routing protocol as redistribution must be configured correctly for each routing protocol to obtain proper results. This course discusses why it is  more...

Fibre Channel Storage Networks Fibre Channel Storage Networks EMC To recognize the role of the key physical and logical components in the Fibre Channel SAN architecture, distinguish between Fibre Channel SAN topologies, identify what's involved in managing the SAN environment, and introduce the challenges associated with implementing a Fibre Channel SAN solution.  more...

Intelligent Storage Systems Intelligent Storage Systems EMC To identify the key physical components and logical elements in an intelligent storage system and recognize their role in I/O flow through the environment.  more...

Storage System Architecture Storage System Architecture EMC To recognize the role of the key physical and logical components in the architecture of a storage environment and differentiate between the benefits and advantages of the IDE/ATA, SCSI, and Fibre Channel storage interfaces.  more...

Storage Virtualization Storage Virtualization EMC Information Storage & Management Associate Information Storage Associate Library (Exam E20-001) Virtualization has become more and more prevalent in modern networks as IT staff seek to increase availability, without increasing hardware and bandwidth costs. This course examines what virtualization is and the technologies that can be used to accomplish  more...

Existing Infrastructures Branch Deployments in MS Win Server 2008 ... may no longer function properly in a Windows Server 2008 environment. The course outlines these concepts, and also delves into information about branch offices including domain controller or Read-only Domain Controller configuration, protecting the physical security of your server, and recommendations for optimizing name resolution services for clients. This course covers the objectives for  more...

Patch Mgmt Securing Monitoring Servers in Win Server 2008 ... servers, is the key to running an efficient Windows 2008 environment. This course discusses planning patch management strategies using Windows Server Update Services as well as monitoring the performance and security of servers using the Reliability and Performance Monitor tool and Windows System Resource Manager. This course is one in a series that covers the objectives for Microsoft exam  more...

Win Server 2008 Application Servers Services ...e Windows Server 2008 Application Server role provides an environment for deploying and running server based applications. This course covers installation and configuration of the Application Server role and Microsoft System Center family of products formerly known as Systems Management Server. This course is one in a series that covers the objectives for Microsoft exam 70-646 PRO: Windows  more...

The Aerospace Defense Industry Overview Version 1 The Aerospace & Defense Industry Overview: Version 1 The aerospace and defense sector is an international multi-billion dollar industry. Key stakeholders include aircraft and aircraft component manufacturers, civil and military avionics service providers, governments, and privately funded research and development organizations. These organizations deliver aircraft and their components, as  more...

The Capital Markets Industry Overview Version 1 ... industry has been faced with a more stringent regulatory environment, stronger global competition and an increased need for risk management among other challenges. By consolidating and reorganizing their corporate structures, improving existing risk management processes, deploying new technologies, and by expanding their operations in developing markets, industry players are adopting unique  more...

The Chemicals Industry Overview Version 1 The Chemicals Industry Overview: Version 1 The chemicals industry is comprised of thousands of companies throughout the world that use basic raw materials to produce chemicals that have commercial value to consumers and other industries. These chemicals are used to produce plastics, synthetic fibers, lightweight automobile parts, fertilizers, cosmetics, household materials, computers, and  more...

The Broadcasting Entertainment Industry Overview Version 1 The Broadcasting & Entertainment Industry Overview: Version 1 The Broadcasting & Entertainment Industry is tasked with engaging its consumers with new and traditional forms of entertainment. The industry players deliver films, television programs, music, radio programs, electronic media, books, news, and an ever expanding array of entertainment products. It provides its customers throughout  more...

The Banking Industry Overview Version 3 The Banking Industry Overview: Version 3 The banking industry is a vital component to individual, business, national, and global financial well-being. This industry builds and maintains financial relationships with customers of all sizes to supply financial products and services that stimulates economic growth. The industry players produce an assortment of services from savings accounts to  more...

The Utilities Industry Overview Version 1 ...nges, and its leaders must adapt to a changing regulatory environment and embrace new technologies to succeed. The utilities industry must also meet growing customer demands for its services, find sustainable sources of green energy, and control its business costs, while, at the same time, funding major projects for the future. Utilities companies are dedicated to solving these challenges by  more...

The Retail Industry Overview Version 3 The Retail Industry Overview: Version 3 The retail industry provides consumers with goods and services for their everyday needs. Comprised of a variety of stakeholders, this industry offers customers the flexibility to buy products from around the world, which requires industry players to have a global supply chain that ensures their products can be cost-effectively sourced from various  more...

The Education Industry Overview Version 1 The Education Industry Overview: Version 1 The education industry provides its students with the knowledge and skills to adapt to a continually changing working world. The industry consists of an expanding array of organizations that seek to provide lifelong learning to its customers. These organizations include traditional colleges and universities as well as companies focused on training  more...

The Telecommunications Industry Overview Version 3 The Telecommunications Industry Overview: Version 3 The Telecommunications Industry is to the modern world what the central nervous system is to the human body. Made of a complex set of sectors and subsectors and a variety of stakeholders, this industry builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication  more...

The Insurance Industry Overview Version 3 ...overage, while attempting to manage their own risks in an environment that is subject to regulatory requirements, competitive forces, margin pressures, and changing customer demands. Insurance companies adopt unique strategies to overcome these challenges and to propel growth and market share in a global environment. This course helps learners understand key concepts, terminology, issues, and  more...

The Federal Government Industry Overview Version 3 ...gnty, encourages investment, provides education, oversees environmental issues, and performs a host of other services to its citizens. Different nations, and their respective federal governments, all adopt strategies to overcome the challenges they face that can stagnate services, overextend budgets, cause intradepartmental barriers, and impede hiring the best employees. Federal governments are  more...

The Information Technology Industry Overview Version 3 The Information Technology Industry Overview: Version 3 The information technology industry plays a unique role in helping companies conduct their businesses in the modern era. Industry participants must be highly competitive to provide the latest technological advances. It provides value to customers by embracing new trends, such as cloud computing, virtualization, and mobile application  more...

The Importance of Diversity and the Changing Workplace The Importance of Diversity and the Changing Workplace Imagine for a minute that you work in a place where everyone is the same. All of your coworkers are of the same ethnicity, gender, educational background, and socioeconomic standing. You work with a group of people essentially cut from the same cloth, so where will new ideas come from? How will the group have the ability to understand  more...

Maintaining an Engaging Organization ...nding, and strategies, managers can foster a motivational environment that helps employees become more engaged with the organization, so that they perform more effectively and positively. This course explains how to identify what does and does not motivate employees and introduces tools you can use to assess levels of motivation. It also shows how you can drive engagement within your  more...

Developing a High-Performance Organization ...nsibilities as a leader. In a modern competitive business environment, tapping an organization's potential for high performance not only helps it to be more competitive but also helps it to better respond to and manage the influence of external factors. In short, high-performance organizations are those with a competitive edge. Facilitating a high-performance environment requires the right  more...

Cross-Functional Strategic Management Cross-Functional Strategic Management Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. You have to rethink your approach to business operations and promote synergy and collaboration in a team-based environment while moving toward a common objective. This course defines organizational cross-functionality and its  more...

Managing for Rapid Change Uncertainty ...d Change & Uncertainty In an ever-changing business environment, organizations globally are faced with the challenges of having to reinvent themselves or face failure. This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization. It helps you prepare yourself and your  more...

Competitive Marketing Strategies Conducting an Internal Analysis ...d analysis. As well as assessing the external competitive environment, you need to look inward. In other words, you need to assess your organizational capabilities - what unique skills and resources does your organization have and how can it effectively deploy these to deliver a sustainable competitive advantage? In addition, you need to consider your marketing activities - how relevant are  more...

Preparing for Organizational Change ..., organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course you will learn the importance of being prepared for organizational change when it comes. This course covers essential skills for  more...

Developing Strategic Peer Relationships in Your Organization Developing Strategic Peer Relationships in Your Organization Cultivating relationships with your work peers can lead to success for you as an individual and for your organization as a whole. Developing a supportive peer network can provide you with access to a wide variety of expertise and institutional knowledge and it enables you to leverage other people's networks. Because every workplace  more...

Campus to Corporate Meeting New Expectations Campus to Corporate: Meeting New Expectations Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and  more...

Creating Maintaining a Positive Work Environment ...Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment, and create a  more...

A Essentials 2009 Operational Procedures and Preventative Maintenance ...ee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in the workplace. This course covers both safety and environmental procedures to be established and used along with the appropriate use of communication skills and professionalism  more...

Security in a Linux Environment Security in a Linux Environment Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the security options available within a Linux environment.  more...

Data Management Localization Encryption in Linux ... Junior Level Linux Professional (LPIC-1) The Linux environment is capable of supporting many simultaneous users and processes. This course will discuss the use of basic database SQL commands, the internationalization, and localization of the Linux environment, and Linux data security using GnuPG and OpenSSH. This course is one of a series in the SkillSoft learning path that covers  more...

Networking Services in Linux Networking Services in Linux Linux Professional Institute LPI: Junior Level Linux Professional Exam 102: Junior Level Linux Professional (LPIC-1) Identify the networking services available in a Linux environment.  more...

Installing Upgrading Migrating to Windows 7 Installing, Upgrading & Migrating to Windows 7 Microsoft Microsoft Certified Technology Specialist Windows 7, Configuration (Exam 70-680) Windows 7 is a new desktop operating system from Microsoft. The majority of computer users interact with desktop operating systems more than any other type of computer operating system today. This course will show you how to install Windows 7 in a single  more...

MICROSOFT WINDOWS SERVER 2003 MANAGING AND MAINTAINING THE SERVER ENVIRONMENT MICROSOFT WINDOWS SERVER 2003: MANAGING AND MAINTAINING THE SERVER ENVIRONMENT Microsoft  more...

MICROSOFT WINDOWS SERVER 2003 IMPLEMENTING MANAGING AND MAINTAINING A NETWORK MICROSOFT WINDOWS SERVER 2003: IMPLEMENTING, MANAGING AND MAINTAINING A NETWORK Microsoft  more...

MICROSOFT WINDOWS SERVER 2003 DESIGNING SECURITY FOR NETWORKS MICROSOFT WINDOWS SERVER 2003: DESIGNING SECURITY FOR NETWORKS Microsoft  more...

MS Windows 7 First Look for IT Professionals ...ista and adds enhancements to create an increasingly easy environment to manage. This course looks at the SKUs of Windows 7 that will be available and discusses what is appropriate depending on environmental needs. This course also looks at Windows 7's compatibility with Windows Vista and the built-in driver support for Vista-capable hardware, and deployment methods and technologies such as  more...

UNIX THE USER ENVIRONMENT UNIX: THE USER ENVIRONMENT UNIX  more...

CompTIA Network 2009 Managing Monitoring the Network ... forestall many problems that commonly occur in a network environment as well as make troubleshooting problems that do arise that much easier. This course describes how to document and diagram the network environment and the procedures that should be in place to ensure that all documentation is up to date. In addition, the tools that network administrators can use to gather the information they  more...

Introduction to the Features of Flash CS3 Introduction to the Features of Flash CS3 Adobe Adobe Flash Professional CS3 is one of the most popular web content development toolsets on the market, providing web professionals with the ability to create interactive experiences, ranging from web sites to instructional media and games. Flash Professional CS3 includes an updated interface that is consistent with the user-interface (UI)  more...

Drawing Working With Symbols in Flash CS3 ...s and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration. You can also import and manipulate bitmaps, JPEGs, and many other image formats. In addition, Flash Professional CS3 provides improved integration  more...

The Fundamentals of Globalization Managing in a Global Environment ...Environment Global managers work in a complex, constantly changing environment. They have to consider different economic, political, legal, and cultural factors as they plan, make decisions, and lead others in different international contexts. What worked in the role of a domestic manager may not be effective in the international market. This course describes some strategies and  more...

Oracle SOA Suite 11g SOA Governance Service Design Oracle SOA Suite 11g: SOA Governance & Service Design Oracle In this course, the need for governance in a Service-Oriented Architecture environment is highlighted, and the different characteristics related to service management are covered. You are also introduced to the concepts that enable defining and implementing a service. This is an important aspect of designing an SOA system as it  more...

Oracle SOA Suite 11g SOA Composite Applications Oracle SOA Suite 11g: SOA Composite Applications Oracle In this course, the need of governance in a Service-Oriented Architecture environment is highlighted. It also introduces the various service artifacts and service classification in a Service-Oriented Architecture environment.  more...

The Fundamentals of Globalization Analyzing the Global Environment ...Environment A global organization needs to be sensitive to the environmental factors that shape national and global markets. Awareness of conditions at national and global levels enables managers to respond appropriately to the constantly changing social, political, economic, and technological forces they will have to navigate. Similarly, an accurate understanding of the competition faced  more...

Personalizing and Maintaining Access 2003 Personalizing and Maintaining Access 2003 Microsoft To personalize the Access 2003 environment and maintain databases  more...

Programmability and Administration in Access 2007 ... for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint  more...

Database Administration in Access 2007 ... for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint  more...

Initiating Projects with Project Server 2007 ...roject Management (Exam 70-633) In today's business environment, rarely does a company have a single project manager overseeing a single project. Businesses are fast-paced, with multiple project managers in charge of a variety of projects, often across many locations. Microsoft Office Project Server 2007 is the main component of the Microsoft Office Enterprise Project Management Solution  more...

Moving from an Operational Manager to a Strategic Thinker Simulation ...o practice strategic thinking skills in a secure, virtual environment before facing the challenge of an actual, real-world project. Over the course of the simulation, participants will be tested on the objectives of acting as a strategic thinker, sustaining competitive advantage, capitalizing on core competencies, becoming a strategic leader, deploying a strategic vision, and developing a  more...

Cisco IUWNE 1 0 WLAN Authentication Encryption ...the variety of ways EAP and WPA can be used in a wireless environment, it is important to understand their strengths and weaknesses, in order to decide which will work best in a given network situation. This course describes the different flavors of EAP as well as the two generations of Wi-Fi Protected Access WPA and WPA2. The course also provides the information necessary to be able to  more...

Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting ... from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper maintenance of the wireless infrastructure can help prevent many issues, and good troubleshooting practices can make the detection process much more efficient when problems do arise. This course explains the procedure and reasoning behind controller  more...

Developing Web Apps With VB 2008 and ASP NET 3 5 ...icrosoft Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2008 and it supports a variety of languages including Visual Basic 2008, Visual C , Visual C#, and Visual J#. ASP.NET 3.5 is Microsoft s latest version of ASP for developing web  more...

NET Framework 4 0 Web Apps with Visual Studio 2010 and VB 2010 ... 70-515) Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4.0 is Microsoft's latest version of ASP for developing web  more...

SQL Server 2008 Installation ...are solutions, and perform required functions in a server environment. This course identifies SQL Server 2008 components and management tools, and outlines the requirements for installing SQL Server 2008. The steps required to complete a fresh installation of a SQL Server 2008 instance and how to upgrade a SQL Server instance are also explored. This course is one of a series in the SkillSoft  more...

Oracle Database 11g Performance Tuning Methodology Tools ... can be used for performance tuning in an Oracle database environment. These tools can be used to diagnose and tune common SQL-related and instance-related problems as well as proactively tune an Oracle database. One such tool, Enterprise Manager, can be used to monitor an Oracle database using the many performance-related pages it provides via a user-friendly graphical user interface. This  more...

Oracle Database 11g Using AWR Defining Problems Oracle Database 11g: Using AWR & Defining Problems Oracle Automatic Workload Repository (AWR) is the infrastructure that provides services to Oracle Database 11g components that collect, maintain, and utilize statistics for problem detection and self-tuning purposes. This course explains how to create and manage AWR snapshots, and demonstrates how to use the snapshots to generate individual  more...

Oracle Database 11g Metrics Alerts Baselines AWR Tools Services ...d manage the performance tuning of an Oracle Database 11g environment. Automatic Workload Repository (AWR) based tools can be used to tune automatic maintenance tasks and generate and read ADDM and ASH reports. This course demonstrates how to create static and repeating baselines, compute baseline statistics, define alert thresholds, and generate ADDM and ASH reports. In Oracle Database 11g you  more...

Oracle Dabase 11g Tape Vaulting Duplication Tuning ...s configuring and using tape vaulting and a tape vaulting environment, viewing tape rotation reports, and troubleshooting vaulting. This course also explores the use of tape duplication, differentiating duplication from vaulting and migration, and configuring tape duplication. To understand how to tune backup and recovery performance, it is important to understand the performance  more...

Oracle Database 11g RAC Database Oracle Clusterware Admin Oracle Database 11g: RAC Database & Oracle Clusterware Admin. Oracle Oracle Database 11g has many tools available for administering a RAC Database and Oracle Clusterware, including Oracle Enterprise Manager. This course explains how to use Enterprise Manager cluster database pages to administer a RAC database and how to carry out various administration tasks on Oracle Clusterware. It  more...

Oracle Database 11g RAC Performance Tuning Oracle Database 11g: RAC Performance Tuning Oracle Performance Tuning uses diagnostic tools to gather statistics, statistic rates, and sampled statistics in order to tune the database system to provide the best performance as efficiently as possible. Although there are specific tuning areas for Oracle Database 11g: RAC, such as instance recovery and interconnect traffic, you will get the  more...

Oracle Database 11g Configure Manage Use Services in RAC Oracle Database 11g: Configure, Manage & Use Services in RAC Oracle A service is a grouping of related tasks within a database with common functionality, quality expectations, and priority relative to other services. It provides a single-system image for managing competing applications running within a single instance and across multiple instances and databases. Using standard interfaces,  more...

Oracle Database 11g Diagnosing Oracle Clusterware Node Management Oracle Database 11g: Diagnosing Oracle Clusterware & Node Management Oracle Problems that occur with Oracle RAC instances can be difficult to diagnose because they span across two or more nodes in a cluster. Oracle Database 11g provides various methods for diagnosing and debugging Oracle Clusterware and RAC components. This course discusses the basics of debugging and the use of diagnostics  more...

Oracle Database 11g R2 Oracle Partioning Security Features ...a more efficient way for users to access data in a secure environment. This course covers the enhanced data warehouse and partition enhancements, which includes support for loading data stored in compressed files, new parameters for simplified parallelism implementation, and new partitioning methods. It also covers the security and networking enhancements, including how to use SecureFiles, the  more...

Oracle Database 11g R2 The ASM Instance Network Connectivity ...eed for many tasks that are required on a non-ASM storage environment by the DBA. Some of these tasks include I/O performance tuning, file system, cluster file system, and raw device management, and data file movements and reorganizations. When ASM is used, an ASM instance is also used. The ASM instance allocates memory and uses the SGA differently than in a database instance. This course  more...

The Oil and Gas Industry Overview Version 3 The Oil and Gas Industry Overview: Version 3 The oil and gas industry is a key player in supplying the world's energy, transportation, petrochemical, and fertilizer needs. Comprised of both national and independent oil and gas companies, the oil and gas industry supplies the products needed to heat homes, provide transportation by running engines in motorized vehicles, increase food  more...

The Pharmaceutical Industry Overview Version 3 The Pharmaceutical Industry Overview: Version 3 The pharmaceutical industry provides an extensive range of medications to consumers throughout the world. Comprised of a variety of stakeholders, this industry is dependent on discovering and developing medicines, manufacturing these products commercially and marketing them to health officials or consumers. Industry players adopt unique  more...

The Food Beverage Industry Overview Version 3 The Food & Beverage Industry Overview: Version 3 The Food and Beverage Industry encompasses the production, processing, distribution, and sale of food and beverages to consumers. The industry is made up of a wide range of organizations from farmers who produce the raw material, to companies who process and package branded products, to retailers who supply food and beverages to their  more...

Managing Workforce Generations Introduction to Cross-generational Employees Managing Workforce Generations: Introduction to Cross-generational Employees More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different  more...

Managing Workforce Generations Working with a Mulitgenerational Team ...ate a more productive, collaborative, and innovative work environment. This course reviews the potential sources of conflict within a generationally diverse team, including differences in approaches to work and communication. It also covers strategies for managing a multigenerational team in a way that ensures your team members - regardless of differences in approach - feel included, respected,  more...

IT Project Management Essentials Introduction to IT Project Mgmt ...ols to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates. This course describes how IT projects differ from other project types and points to the benefits of applying project management principles to IT projects. It provides an  more...

Protecting Windows 7 Against Malware Vulnerabilities ...also be configured through Group Policy in the Enterprise environment. To ensure overall vulnerability management of the operating system this course also stresses the importance of the Windows Update process, and provides the information needed to configure Windows Update, verify installed updates, or remove troublesome updates. This course is one of a series in the SkillSoft learning path  more...

Basic Presentation Skills Delivering a Presentation ...most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You'll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience  more...

Introduction to Adobe Flash Professional CS5 Introduction to Adobe Flash Professional CS5 Adobe Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. Flash Professional CS5 includes an updated interface that is consistent with the  more...

Drawing Working with Images in Flash CS5 ...s and illustrations for your movies. Drawing in the Flash environment produces vector graphics - artwork made from straight or curved lines with clean edges - that allow you to scale drawings without lowering the quality of the overall illustration. You can also import and manipulate bitmap images including JPEGs and PNGs. In addition, Flash Professional CS5 provides improved integration with  more...

Meeting the Needs of Your Experts Meeting the Needs of Your Experts As a manager, you'll often find yourself managing people with knowledge, skills, and expertise you don't have, in areas you're unfamiliar with. The amount of information that managers process on a daily basis requires them to know a little about a lot. However, they have to rely heavily on their experts for the in-depth knowledge needed to meet goals and get  more...

American Work Culture Values ...ltural differences you encounter. Adjusting to a new work environment and understanding the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when  more...

Key Aspects of the American Work Environment ...Environment Relocating abroad to the United States can be a rewarding and exciting experience. However, going into an unfamiliar workplace environment can also raise a myriad of questions. Do I relate to my coworkers in a particular way now that I'm in a different culture? Do I manage my career in the same way as I would in my own country? Who do I turn to for support? This course  more...

Communicating Successfully in the American Workplace Communicating Successfully in the American Workplace When you start working in an American workplace, you may be surprised by some of the differences in the communication style there, compared to your own. Culture influences how people send and interpret messages. To work effectively with people from another culture, it is beneficial to understand their communication style. This course  more...

Malicious Code Information Security Malicious Code & Information Security To introduce how malicious code works and the ways to defeat it in a wired and wireless environment.  more...

MS Windows 7 First Look for End Users ...adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and quick preview; the new desktop features, such as new theme suites and gadgets; and the enhancements to the Aero framework, such as Aero Shake and Aero Peek. This course also discusses how Windows Live  more...

NET Framework 4 Web Apps with Visual Studio 2010 Visual C 2010 ... 70-515) Visual Studio is an integrated development environment that includes a drag and drop interface designer and many other tools for building .NET applications. The latest version is Visual Studio 2010 and it supports a variety of languages including Visual Basic 2010, Visual C , Visual C#, and Visual J#. ASP.NET 4 is Microsoft's latest version of ASP for developing web applications  more...

Monitor Network Infrastructure in Windows Server 2008 Monitor Network Infrastructure in Windows Server 2008 Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642) With the wide array of server roles and services provided in Windows Server 2008, it is more important than ever to adequately fine-tune and monitor the server's configuration and performance. Windows Server 2003  more...

70-642 WINDOWS SERVER 2008 CONFIGURING NETWORK INFRASTRUCTURE 70-642: WINDOWS SERVER 2008: CONFIGURING NETWORK INFRASTRUCTURE Microsoft Microsoft Certified Technology Specialist Windows Server 2008, Network Infrastructure Configuration (Exam 70-642)  more...

Providing Cloud Security Providing Cloud Security This course explores some of the key risk areas when it comes to security and cloud computing. Although some of the fears in regards to security in the cloud are exaggerated, there are specific areas to be aware and cautious about. The key is knowing your IT infrastructure and needs, as well as carefully assessing the cloud provider offering and security measures.  more...

Basic Business Math Charts Graphs ... the right types of charts and graphs in a basic business environment is invaluable. This course builds on the basic math skills that you learned during your school years, showing you how to apply those skills to some common business situations. It helps you to understand how numerical data is represented in charts and graphs. And it shows you how to choose the right type of graph for a  more...

ITIL reg 2011 Edition Overview Creating a Service Culture ...ver in order to survive and thrive in today's competitive environment. But how do you balance the growing need for information technology management with tried and true business practices? How do you align processes, people, and systems while maintaining and improving your ability to meet customer demands and further develop business success? This course provides an introduction to ITIL , and  more...

LD: Setting the Stage for Learning Provides direction on designing an environment conducive to learning, including the physical design of the classroom.  more...

School Time Phonics Program ...environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive phonics-based reading program is  more...

OSHA 8-Hour Hazwoper Refresher ...s waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail.  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...y meet all of the challenges in the medical transcription environment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive  more...

Intermediate XML: Creating a DTD ...ents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This course assumes that you already have some familiarity with XML tags. This course is delivered via a detailed PDF  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...