Online Environment eLearning - Training Resources

Take Control of IIS This course describes how to install and configure Microsoft 2000 Web and FTP services. Do you need to set up a Web server for your home, small office, or corporation? This course shows, using a real-time, full-screen display, everything you need to do set up Web and FTP servers with the Microsoft 2000 or NT operating systems. All the procedures you need are shown just as you would perform them  more...

The Impact of Micro and Macro Cultures in a Global Economy This course will examine the dimensions of culture and its impact in today s global business environment. This course looks at the processes and strategies of what culture is, what role culture plays, the growth of sub-cultures and the multi-dimensional role of leadership. Textbook will be: "Organizational Culture and Leadership", Schein, Edgar H., 2nd Edition, 1992, Jossey-Bass Inc.  more...

Team Management - Enabling Teams ...se you will learn to build a supportive and enabling team environment. You will learn how to encourage members to think like a team, how to provide adequate time to perform and meet, and demonstrate faith in the members capacity to achieve. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new  more...

Teams Management - Managing Team Conflict ...erstanding and dealing with the dynamic and changing work environment, personalities, concern over job security, changing team members, team vs. organizational dynamics, and division of tasks and functions. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. Teams  more...

LD: Setting the Stage for Learning Provides direction on designing an environment conducive to learning, including the physical design of the classroom.  more...

An Introduction to Food Handling Safety and Sanitation An overview of proper food handling while maintaining a high quality environment.  more...

21st Century Professional Networking ...hodologies and practices in today`s global communications environment. Participants will network with each other utilizing practices and prescriptions for networking success. From grass roots communications to technology based networking, this course will examine the catalysts to successful networking practices. Participants will network via e-mail, discussion threads, online chats and where  more...

Designing Security for a Windows 2003 Network - MCSE (70-298) ... would function in medium to very large computing network environments that use Microsoft Windows 2003 as a network operating system. Student will learn about network security issues, concerns and protection. This course is designed to to teach the student network security and related security concerns and necessary actions to protect their Windows 2003network environment. This training and  more...

Implementing a Windows 2003 Network Infrastructure - MCSE (70-291) In this newly released coursed you will learn all you need to know about implementing a Windows 2003 server. This course is designed to teach you about Microsoft's new Windows 2003 server software. You will learn how to implement and set-up the server and complex software in a network environment. This course maps directly to Microsoft's MCSE certification exam 70-291. Included with this course  more...

Designing a Windows Server 2003 Active Directory & Network Services Infrastructure (70-297) In this newly released coursed the student will learn about designing an Active Directory and Network Services Infrastructure for a Windows 2003 network. In this newly released coursed you will learn all you need to know about designing an Active Directory and network services Infrastructure for your Windows 2003 network. This course is designed to teach the student about Designing Active  more...

Install, Configure & Administer Windows XP Professional - MCSE (Exam 70-270) ...tion who would function in medium to very large computing environments that use Microsoft Windows XP Professional as a desktop operating system. This course is designed to to teach the student basic installation, configuration and overall administration of the Windows XP Pro environment. This training and area of expertise advances the student's knowledge base in this one aspect of the overall  more...

Java 2 -- Advanced Java ...es the security policy implemented for a Java application environment. Finally, you will learn about the security tools in Java, how signed applets work, and how to apply a secure signature. The third unit explains the concept of Internationalization. You will learn about the functions of the Locale class. You will be able to identify the classes involved in localizing resources. Finally, you  more...

Java 2 -- Advanced java.lang & java.util Packages ...ding of classes, creation of external processes, and host environment inquiries. The second unit describes the term introspection and its implementation with the Reflection class in Java. This unit also explains the classes and interfaces in the java.lang.reflect package. The methods of identifying the properties of objects at run time are discussed. The unit also explains the process to create  more...

Making Effective Screenshots: Saving Time, Increasing Impact ...reenshots to illustrate procedures. Optimize your capture environment. Place screenshots in your manual or help pages. Pick an efficient capture tool. Frequently Asked Questions How long will it take me to complete the course? Depending on the amount of time you devote to this class, it can be completed very quickly. Count 1 day per module. There are 6 modules to work your way through.  more...

Dreamweaver 8 Series ...rs to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, in a dictionary, or in MindLeaders Reference Library  more...

Flash 8 Series ...rs to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Supplied sample files include sample documents, application files, programs, and programming code that enable learners to practice with these  more...

Flash I: Mastering the Tools ...many powerful tools that are part of the Flash production environment. You are taken from basics, such as creating and saving new documents, to more advanced features such as the use of panels, frames, strokes, layers, timeline effects, movie clips, etc. By the end of the course, you will be able to create your own animations for your own CD's, Web sites, etc. You will be amazed at the  more...

Leadership and Teamwork ...gement approaches that are effective in today s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high performance. This course may be completed as quickly as you care to do so. You will have 90 days unlimited access  more...

Sexual Harassment in the Workplace Series ...t the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, this course complies with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288,  more...

Writing for Business Professionals ...e is designed to give you an understanding of the writing environment and in particular the business writing environment. This course will teach you what to cover in your writing and how to outline to produce a better document. The course will also cover how to get the readers attention as well as how to build professionalism into your business writing skills. User is given 1 year unlimited  more...

Windows Vista Essentials ...er who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive training guide will showcase all that Windows has to offer. You can access this course for 1 year. Completion time varies based on user knowledge and skills. Welcome to Windows Vista Essentials Windows Vista Essentials offers the  more...

Understanding Globalization: Preparing for the 21st Century ...he Globalization debate in a unique, interactive learning environment. The course includes: 40 learning modules 110 short question/answer exercises Links to online resources and databases Online quizzes and final exam Discussion Board Modules cover a single topic. Each module uses 2-3 question/answer exercises designed to facilitate learning. Exercises involve data gathering, chart making,  more...

Successful Negotiation ... is a thread woven through not just your time in the work environment, but also in daily living. Knowing how to negotiate successfully will improve your interactions with customers, coworkers, and even family members. This course will give you the strategies and techniques you will need to help you define opportunities in which negotiating would be appropriate and to create a win/win situation  more...

Social and Emotional Learning This course covers the meaning of emotional intelligence and the importance of social and emotional skills in teaching and parenting. This course is for teachers and parents and anyone involved in helping young people with their learning. The course covers the basics of Social and Emotional Learning- what it is; why it is important in schools and in the home today. It also provides information  more...

Spanish Language: Respiratory Protection (Protecci n Respiratorio) ...ovides an overview of respiratory protection in hazardous environment. Types of respirators, selection guidelines, proper use, maintenance and inspection procedures are discussed. The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Respiratory  more...

School Time Phonics Program ...environment for mastering the basic letter-sound associations in the English language. The School Time Phonics Program is a four-disk CD-ROM phonics-based reading program designed by reading specialists to provide an interactive, multisensory learning environment for mastering the basic letter-sound associations in the English language. This comprehensive phonics-based reading program is  more...

Safe Computing For Educators ...essary to protect your computer and have a safe computing environment. In order to do this, the course combines textbook learning with hands-on exercises to give you a well-rounded experience. Enroll in this course to: Identify various threats that affect the computing environment such as viruses, spyware, and phishing. Evaluate security software products, tools, and processes so you can stop  more...

Providing Effective Feedback ...yees. It has techniques and methods to foster a nurturing environment, convey your improvement ideas, check for understanding, and help others learn from their mistakes. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Many people have good intentions to provide helpful feedback, but don?t know the simple rules and techniques for  more...

Providing Excellent Customer Service in a Multicultural Environment ... Providing excellent customer service in a multicultural environment Serving diverse and multicultural customers is an exciting and challenging part of working in libraries today. But it also presents situations that may be new and unsettling for you. This course will help you begin to understand people with different cultural experiences and will give you some guidelines to help you serve  more...

Preventing Sexual Harassment for Employees ...the law applies to employees, things to avoid in the work environment, and specific employee responsibilities. There are tips to help employees examine their own attitudes and behaviors, and warnings about things they might be doing unintentionally that give the wrong impression. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.  more...

Preventing Sexual Harassment for Leaders ...e provides tools and tips for promoting a harassment-free environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. Leaders have a particular responsibility in preventing sexual harassment, and this  more...

Personal Protective Equipment ... step for man, one giant leap for mankind. Hopefully no environment your workers face will be as inhospitable as the moon, but it is still important for each worker to recognize when personal protective equipment (PPE) is needed, what PPE is needed, what it can do, and how to care for it. Welcome to Personal Protective Equipment ?One small step for man, one giant leap for mankind.? Hopefully  more...

Powerful Negotiation For Successful Buying ...gies and skills you need to get the best deals in today?s environment. The highly personal and interactive online negotiation course ?Powerful Negotiation For Successful Buying? will teach you the latest and greatest negotiation strategies so that even the most savvy sellers will give you the best deals possible. Frequently Asked Questions How long will it take me to complete the course? The  more...

OSHA 8-Hour Hazwoper Refresher ...s waste sites the knowledge to safely work in a hazardous environment. This course can be completed as quickly as you care to, depending on how much time you can devote to it.Note that we have set a 90 day access period to the course with further extensions up to 6 months if needed. It is always a best practice to take your time and make sure that you understand each lesson in full detail.  more...

Market Leadership in an E-Commerce Age This course will provide a detailed study of the principles of e-commerce. The students will be able to apply their understanding to organizational and life situations. Participants will work with the assumption that e-commerce and the information age have permeated every aspect of their daily lives. The course is expected to raise that awareness through self-assessments and begin to look at the  more...

Microsoft Access Gain a solid understanding of this powerful database management system Course is designed to provide the end user, with little or no prior experience using Microsoft Access, a solid understanding of the basic commands and features of this powerful database management system. As an introductory level class, topics to be covered include how to design, create, organize, display and query a database  more...

Listening Skills for the Workplace ...gnore this important tool in today`s competitive business environment can lead to costly errors, wasted time, an absence of teamwork, unsatisfactory service and misunderstandings at all levels. As the old saying goes, "It pays to listen." Yet, despite its importance, listening is often at the bottom of the hierarchy of communication skills taught at the work place. Most people have far more  more...

Learn Authorware In 45 Days ...urse should have experience using a computer in a windows environment. No programming experience is required. This course provides you with a hands-on experience using an authoring program called Authorware. You will create several Authorware projects, which will contain a variety of multimedia objects such as text, graphics, sound, and video. This is a very self-directed course. The textbook  more...

Lab Safety and Chemical Hygiene ...uirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate to laboratories. Note that we have set a  more...

Introduction to Customer Relationship Management-Part 1 ...environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. This is an Instructor-Led course. Introduction to Customer Relationship Management (CRM)-Part 1 In today?s highly competitive business  more...

Intermediate XML: Creating a DTD ...ents. This course explains the role of the DTD in an XML environment, walks you through each component of a DTD, and shows you how to create an entire DTD based on existing documents. You also learn how a group goes about creating DTDs during the transition into XML. Note: This course assumes that you already have some familiarity with XML tags. This course is delivered via a detailed PDF  more...

Internet Explorer 7 Series ...rs to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises. Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find  more...

Integrating Technology in the Classroom ...te the Internet and computers into the classroom learning environment. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). Make use of your technlogy skills in a classroom environment - (30+ Hours, On-line) The Integrating Technology in the Classroom Library of online courses has been developed to help educators incorporate the Internet  more...

Instructional Design for the Online Learning Environment ...al strategies can be implemented into the online learning environment. Instructional Design for the Online Learning Environment is a seven day online course. It will help you learn how to adapt your course materials into an online model for effective learning and discover how traditional instructional strategies can be implemented into the online learning environment. This course is offered  more...

Expert Purchasing Management ...ore than ever from their purchasing managers. And today's environment is confronting purchasing managers with more challenges than ever. The student can complete their course of study within anytime frame as long as it does not exceed 60 days from the stamped start date. Reasonable time should be given to digest all relevant course lessons and materials. Expert Purchasing Management Are you a  more...

Effective Business Communication Series ...rs to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank. A skill assessment generates a customized learning path based on the results of a pre-test. A  more...

Doing Business in China ...llow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in  more...

Doing Business in India ...llow learners to work toward an outcome in an interactive environment. Activities allow learners to apply course concepts in an interactive questioning environment. Exercises allow learners to practice in the actual application being studied. A Course Topics list contains active hyperlinks, permitting quick access to specific topics. Find-A-Word allows learners to look up an unfamiliar term in  more...

Customer Service Plus ...ference between success and failure in today s business environment is customer service. In this course you ll learn the basics of customer service and how to consistently provide high-quality customer service. User is given 1 year access to this course. Customer Service Plus The difference between success and failure in today?s business environment is customer service. In this course  more...

Database Management ...should have some experience using a computer in a windows environment. No programming experience is required However some experience using Microsoft Access is recomended. There are two database case examples that are used throughout the course to illustrate database design concepts. You will need to purchase a book. Information about the book will be given upon contacting the instructor. The  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...cess is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Complete Course in Professional Medical Transcription Using MIME Method of Instruction Professional Edition ...y meet all of the challenges in the medical transcription environment. Our advanced medical transcription training is challenging and comprehensive, and prepares the student for employment either from home or in a multi-specialty clinic, hospital, or transcription service centre. This course uses a revolutionary and innovative new teaching process known as the MIME (Mentoring Interactive  more...

Build Your Own BIZ(tm) Comprehensive Certificate ...uously to keep you informed of the ever-changing business environment. Action alerts provide real-world examples to keep you abreast of the current business climate. We then apply sound business principles to these issues in order to help you function effectively and avoid pitfalls in your day-to-day operations. Provides access to a variety of business tools and topics in the form of modules,  more...

Blackboard Basics for K12 ...ou in it so that you are experiencing and discovering the environment from all aspects possible. This course will help you learn how to develop and to manage your course using Blackboard 6. This course is offered by a State Accredited University and offers State Board Continuing Education credits for Michigan teachers.? If you are located in a state other than Michigan, please check to see if  more...

Authorware for Educators ...should have some experience using a computer in a windows environment. No programming experience is required. This is a self-directed course that provides you with a hands-on experience using an authoring program called Authorware. The textbook introduces you to the major features of Authorware and guides you step by step through the development of several Authorware projects. All of the files  more...

AutoCAD 2006 2D ... to her technology courses, Kristen?s work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in  more...

AutoCAD 2006 3D ... to her technology courses, Kristen?s work includes built environment, urban design, and health care issues. She also has a strong interest in distance education and has been teaching through this medium for many years. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in  more...

Advanced Customer Relationship Management -Part 2 ...gement (CRM)-Part 2 In todays highly competitive business environment, knowing your customers well and effectively interacting with them is a mission-critical exercise. This emphasis on developing and enhancing customer loyalty has evolved over the years and is now called Customer Relationship Management or CRM. CRM has assumed a crucial role in the enterprise. According to a study conducted by  more...

Leadership and Teamwork Leadership And Teamwork Leadership & Teamwork introduces novice leaders and managers to the leadership styles and management approaches that are effective in today?s working environment. It helps them assess their leadership qualities, strengths and weaknesses, and understand how teams work, interact and grow so they can manage their team from co-existence to collaboration, from inception to high  more...

Basics of Organizational Communication ...n use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment of operating systems and applications as well as controlling and maintaining user environments and data is extensive. Joe has taught at Microsoft Authorized Technical Education Centers throughout the United States. Joe?s certifications  more...

Adobe After Effects CS3: Advanced ...anced feature set in After Effects. You'll explore the 3D environment to understand better how to work with 3D cameras and add realistic lighting and shadows. Plus, test drive tools that you may have never ventured to try before, such as painting and keying. Ko wraps up the course with a closer look at the all new Puppetry and Shapes tools. The student will have access to this course for 1  more...

How To Master Staying Positive ...se description -- Today's fast-paced and competitive work environment is loaded with inconvenience, frustration, and even chaos. Maintaining a positive attitude and outlook has never been toughera or more important. The How to Master Staying Positive bundle is first aid for the stressed and stretched. Its courses provide guidance on managing stress, dealing with burnout and anger, time  more...

Appreciating Personality Differences Course description -- Ever wonder why some people act the way they do? You may sometimes think, The world would be a much better place if everyone were more like me. But, in fact, ita s each persona s unique style that creates a more complete workplace! Thata s why ita s important to identify both your own personality style and the differing styles of others. Understanding these style  more...

IIS 6 0 Security To identify IIS 6.0 permissions and authentication methods and to establish how to secure the IIS 6.0 environment  more...

Designing Security for a Database Server Infrastructure for SQL Server 2005 To identify business security requirements, select the appropriate authentication method, and specify a security design for different levels of the SQL Server environment  more...

Managing Database Data in a SQL Server 2005 Environment To recognize how to create and deploy SSIS packages, and enforce data quality and data integrity in a SQL Server 2005 database  more...

Communicating in Sales Teams ...e in fostering communication skills within the sales team environment. You'll learn about the importance of encouraging your employees to use supportive listening and assertive speaking techniques to enhance their performance. You'll also build your awareness of communication barriers and how to use nonjudgmental language when communicating with your team members.The course will provide  more...

Developing Excellent Time Management Habits ...nes. An effective use of time also involves managing your environment, managing your use of technology, and managing the time-wasting activities of people around you. Today we are often overwhelmed by the amount of paperwork that crosses our desks, or the number of e-mails that appear on our screens. There is a real danger that we end up being reactive rather than creative, and spend all our  more...

Risk Basics In today's management revolution, risk is an inherent factor. Your success depends upon an ability to understand and operate in a mine field where opportunities abound, but disaster could strike at any moment. Avoiding disaster is no longer left to luck, but is carefully controlled through risk management. The information presented in this course on risk and hedging techniques are vital survival  more...

Decisions and Risk Your success as an organizational leader depends on your ability to make decisions. Even though you may have extensive experience making tough business choices, a constantly changing business environment demands relentless skill improvement. This course sheds light on the decision-making process by moving from practical methodologies to decision-making intelligence. Build both quality and  more...

Strategic Planning and Risk Management Understanding how to excel in a climate of risk using strategic planning is crucial in today's business environment. This course will help you analyze where your business is going and how it should get there. This will help you successfully navigate the dangers inherent in risk taking. Minimizing your risk through strategic planning is planning for your success.  more...

Integrating Change in Your Organization The business world is constantly moving, so you can never rest on your laurels. For the change process to be effective, you must incorporate the changes that you have made and, at the same time, create structures and mechanisms that are flexible enough to allow ongoing change when necessary. To do this, you need to develop committed and flexible teams, and create an atmosphere that allows open and  more...

Analyzing the Market ...f analyzing your market. First, you'll learn to scan your environment, considering the economical, technological, social, and political impacts on your organization. Then you'll learn how market segmentation can assist you in developing products and marketing strategies. You'll be given a set of tools that can be utilized for developing and keeping your plans on track, and you'll become  more...

Strategies for Facilitating Critical Thinking ...art of the lifeblood of organizations in today's economic environment." Victoria Marsick's words illustrate why businesses can no longer thrive on the unexamined repetition of established formulas. Today, people at all levels of the organization are asked to think in new ways about themselves, their work, and their organizations. In this course, managers can learn a variety of strategies to  more...

Organizational Scope of Critical Thinking ...environment systems are necessary, but they must serve an organization rather than become its masters." This is how Ralph S. Larsen, chairman and chief executive officer of Johnson & Johnson, describes both the need for systems and their inherent risk. Organizational systems, with complex and intricately interrelated components, demand the application of critical thinking to avoid this risk and  more...

Business Ethics for Managers Managers perform a delicate ethical balancing act every day. They must meet their obligations to their employer, comply with laws and regulations, address the needs of subordinates, and obey their own consciences. In this course, managers with decision-making responsibility will explore ethical issues and will acquire specific skills for creating and maintaining an ethical work environment.  more...

Social Responsibility in Corporations An organization's ethical responsibilities don't end at the door of the factory or office building. Companies are citizens of the communities where they do business. Every organization bears social obligations to the community that provides the environment for the organization's existence and growth. This course explores an organization's ethical responsibilities outside its own walls. The course  more...

Get Your Career on the Fast Track Everyone has seen those TV shows from the '50s. The fathers went to work, worked hard, and got ahead. These people were your role models, your guides to succeeding in business. But if that's not happening, you ask yourself, "Why not?" The world is different now. Instead of job security, you need to focus on career security. In this course, you will learn more about today's new business  more...

Mentoring On-line Rapid changes in the way organizations look and do business have generated a new business tool: e-Mentoring. Here's an opportunity to examine the challenges and advantages of e-Mentoring and explore how to adapt communication skills to electronic media. Learn how to grow and manage e-Mentoring relationships by effectively selecting and matching e-Mentors and prot??g??s, developing trust, using  more...

The Automotive Industry Overview Version 2 ...ore efficiently than ever before. This dynamic automotive environment is also characterized by increasingly sophisticated consumers and redefined supplier relationships. Although regions such as South and Central Asia, South America, and Eastern Europe present enormous opportunities for the automotive industry, it is very true that North America is still the largest market for the industry as a  more...

The Oil and Gas Industry Overview Version 2 ...r. This course provides a high-level view of the industry environment, including its scope and structure, and navigates learners through relevant business and regulatory issues. Also examined are the forces shaping this industry, its key players, business drivers and challenges, and the strategic solutions for these challenges. A report on the state of affairs in the oil and gas industry and  more...

The Pharmaceutical Industry Overview Version 2 ...ides a high-level overview of the pharmaceutical industry environment, including its key players, business model, structure, and relevant business and regulatory issues. The course explores the issues that the industry is currently facing in North America and globally, and examines strategic and innovative solutions the industry is using to overcome them. The overall purpose of this course is  more...

The Food and Beverage Industry Overview Version 2 ...s a high-level overview of the food and beverage industry environment, including its relevant business and regulatory issues, key players, trends, and infrastructure. The course explores the issues that the industry is facing in today's market, and examines solutions industry leaders are using to overcome them. The intention of this course is to help learners get a feel for the food and  more...

The Health Care Industry Overview Version 2 ...ts patients. In addition, operating in a highly regulated environment, industry players need to constantly adjust their systems and processes for compliance. As a result, they are fine-tuning their business strategies and turning to information technology to eliminate inefficiencies in the value chain, to address issues of access, to improve quality, and to reduce cost. This course provides a  more...

The Retail Industry Overview Version 2 ...and-mortar stores have remained strong. In today's retail environment, consumers want the best of all worlds, where quality, convenience, and low cost meet. This course provides a high-level overview of the expanding retail industry, including its value chain, business models, and trends. The course also examines the business and regulatory issues and challenges facing the industry, and some of  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

The Insurance Industry Overview Version 2 The insurance industry has its share of risks and opportunities. While providing risk coverage to individuals and businesses, insurers are striving hard to manage their own risks in the wake of natural and human-made disasters, financial setbacks, and governance scandals. As margins are squeezed in the face of low underwriting profitability and the cushion of investment returns begins to shrink,  more...

Managing Delegation Do you want to increase your effectiveness as a delegator? Are you unsure of how much control and feedback you need to implement when delegating tasks? Then this course will help you achieve those goals. As you proceed through this "Managing Delegation" course in the "Effective Delegation" series, you will gain valuable insight into several areas including change management, decision making, and  more...

Facilitative Leadership Have you worked in this organization? You don't explain what you're doing because people will steal your ideas. It's best just to go along with whatever the majority wants, even if you can see some real problems down the road. No one will take responsibility for the results unless they're good, then everyone takes a share. If you've experienced any of these situations and want to make some  more...

Overcoming Organizational Negativity Organizational negativity is the responsibility of each individual. This course will teach you how to challenge organizational negativity as well as how to protect yourself from the negativity of others. You will learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment.  more...

Attracting Motivating and Retaining Technical Professionals If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining  more...

Call Center Customer Service Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting.  more...

Customer Service Procedures Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide  more...

Managing the Quality of the Customer Support Service Center Customers who experience problems with your service represent a significant challenge to your company. If the support center is able to deal with incidents efficiently, your company can benefit enormously. Reputation and customer satisfaction can be restored and procedures can be established to recognize and prevent future incidents. This course examines the processes involved in incident  more...

Management Tools and Metrics Customers contacting Support Centers expect the same level of professionalism each time they interact with a Customer Support Specialist (CSS). To ensure this consistently high level of service, the CSS can draw an array of management tools and processes that both guide and measure his performance. This course is intended to demonstrate the management and measurement tools a professional CSS is  more...

The Customer Support Specialist CSS ...ize the individual with the basic role of the CSS and the environment in which he performs his duties, including typical roles of the CSS in a support environment, basic tasks accomplished by the CSS, the support center and customer's role in a support environment, how the support center has evolved, and company and support center best practices. This course prepares individuals interested in  more...

Support Center Services This course is intended to instruct the learner in the Help Desk Institute's (HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered.  more...

Interacting with the Customer Failing to realize the importance of customer service and effective complaint handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to overcome  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Managing Conflict Stress and Time Each customer wants her problem to be the most important problem to the Customer Support Specialist (CSS). For the CSS, adapting to each customer's communication style, understanding each customer's emotional response, and solving each customer's problem can be an enormously stressful and time-consuming process. This course is intended to show the proper methods needed to resolve conflicts, manage  more...

Inbound Call Center Technology Today, the technology within the inbound call center is constantly changing and improving. How can you, as a call center manager, keep up with this advancing technology? Moreover, why should you? This course will explain the fundamentals of inbound call center technology, and explore ways current technology might evolve. It examines different methods of obtaining this technology, and outlines how  more...

Performance Metrics for an Inbound Call Center ...environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze performance? Is  more...

Excellence in Internal Customer Service In today's fast-changing and highly competitive business climate, offering excellent customer service has never been so important. But what about taking a different approach? Has your organization tried looking inwardly to find the answers to offering great service? Organizations consist of an independent chain of individuals and functional units, each taking inputs from one another and turning  more...

Working with Internal Customers Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and  more...

Leading a Customer-focused Team ...ws you how to work with them to create a customer-focused environment that fulfills customers' expectations while still achieving corporate goals. The first lesson explains how to work together to set the parameters for what has to be accomplished by creating a Statement of Purpose and effective team goals. Once these have been established, your role as leader becomes that of enabler and the  more...

Call Center Communication Skills ...rvice and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course  more...

Corporate Culture Building the Service Foundation As the saying goes, "You can't create the cathedral before you build the foundation." That's why the first course in this Customer Service series focuses on building the foundation of good service. The buzz term is "Corporate Culture." It's not some rare disease, but your workplace "culture" can be positively or negatively infectious as it relates to customer service. In this course, you'll get  more...

Presenting Successfully There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...

Effective Intercultural Relationships ...ying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't  more...

Standard Business Etiquette ...organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course,  more...

The Process of Interpersonal Communication ...is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...

Asserting Yourself Professionally Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.  more...

Managing Business Risk - Developing a Risk Management Plan Managing Business Risk: Developing a Risk Management Plan teaches learners about the various risk management models as well as factors that influence the risk management function in organizations. Students will also learn about the risk management environment that organizations face and the methods used to assess those risks.  more...

Leading without Authority Lily Tomlin said, "I always wondered why somebody doesn't do something about that. Then I realized I was somebody." Tomlin could have been speaking on behalf of many employees in the corporate world who, despite having little authority, take it upon themselves to become leaders nonetheless. Becoming a leader, and getting results, without authority is especially important in today's corporate  more...

Creating Change Gaining Allies "If you scratch my back, I'll scratch yours." Is this an effective strategy for gaining allies to create change? How about, "If you do it my way, you'll feel better about yourself"? Finding and winning partners for the purpose of creating change is not easy in the intensely competitive and harried environment of the corporate world. It's especially difficult when you lack authority. The people  more...

Introduction to Clustering in a Microsoft Windows 2000 Environment To enable the student to plan, install, and configure a cluster  more...

Technologies for Highly Available Solutions in a Windows 2000 Environment To describe the various technologies used for high availability with Microsoft Server products  more...

Highly Available Physical-Network Solutions in a Windows 2000 Environment To describe highly available solutions in relation to physical-network components  more...

Managing Resources File Systems Disks and Web Services in Windows 2000 To demonstrate how to manage resources, file systems, disks, and web services in a Windows 2000 network  more...

Managing and Monitoring Network Security Routing and TCP IP in Windows 2000 To discuss how to manage and monitor network security, routing, and TCP/IP in Windows 2000  more...

Managing DHCP DNS and Name Resolution on a Microsoft Windows 2000 Network To discuss how to manage and troubleshoot DHCP, DNS, and name resolution in Windows 2000  more...

Managing Windows 2000 Servers and Client Computers To demonstrate how to manage Windows 2000 servers and client computers  more...

Managing Groups and Replication through the Active Directory in Windows 2000 To show how to manage group objects, container permissions, and Active Directory replication in Windows 2000  more...

Managing Remote Access Solutions in Windows 2000 To demonstrate how to manage remote access solutions in Windows 2000  more...

Configuring and Troubleshooting IIS 5 0 in Windows 2000 To describe how to configure and troubleshoot IIS 5.0 in Windows 2000  more...

Introducing NET 3 5 and Visual Studio 2008 ...environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a drag-and-drop interface designer and  more...

Building NET 3 5 Applications with Visual Studio 2008 ...environment that includes a drag-and-drop interface designer and many other tools for building and deploying .NET applications. Various enhancements have been added to the .NET Framework 3.5, including support for developing applications using Windows Presentation Foundation, Windows Communication Foundation, Windows Workflow Foundation, ASP.NET AJAX, Silverlight, and Windows CardSpace. This  more...

Executing Monitoring Controlling and Closing a Project ...ly, while responding to unforeseen changes in the project environment. While executing processes focus more on accomplishing project objectives, the monitoring and controlling processes are focused on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will  more...

Oracle 11i E-Business Suite Workflow Alerts and Daily Business Intelligence To identify the key features of the Oracle Workflow architecture, to create alerts in 11i E-Business Suite, to recognize the benefits and characteristics of Daily Business Intelligence (DBI) and, given a scenario, run a report in a DBI environment  more...

Monitor Windows SharePoint Services 3 0 Describe the problems that may arise in a WSS environment, how to avoid these problems, and how to monitor your servers and track usage and diagnostics, using SharePoint's various performance monitoring and logging tools, such as the Performance Console, Microsoft Operations Manager, SharePoint Central Administration, and the Event Viewer.  more...

Introducing Microsoft NET To introduce the concepts, environment, technology, and tools for Microsoft .NET  more...

Implementing Platform Security in VB NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Ethics and Professional Knowledge ...e the best ethical choice in a complex project management environment? What are legal requirements, and how can you spot the moment when conflict of interest has occurred? In today's world, project managers must have a clear comprehension of these ethical responsibilities.Project managers must also be aware of their professional duty to contribute to the body of project management knowledge, to  more...

Stakeholder Interests and Cultural Diversity ...ng those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural diversity, and how to work successfully with  more...

Configure Windows Vista Environments ...s added several new features to the Windows Vista desktop environment, among them the new Aero Glass user interface and the addition of the Windows Sidebar which displays and organizes gadgets. This course describes Windows Vista management utilities and how to use them and how to install and manage devices in Vista the new Aero Glass and Sidebar features of Vista and how to configure them.  more...

Windows Vista Users and Groups The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best practices for their use.  more...

Command-Line Management in SUSE Linux To use commands to create files, directories, and shell scripts, to set environment variables, and to work with text files  more...

Advanced Project Leadership - Navigating Corporate Structures ...ches the project managers how to understand the corporate environment, in particular as it relates to high-profile projects. First, you will learn how to identify different types of stakeholders, and how they may influence the project. You will learn how to deal with stakeholders Hidden Agendas. You will also learn about project sponsors, and how their position in an organization's structure  more...

Security in a Microsoft SQL Server 2000 Environment To explain how to plan and implement security on a SQL 2000 database  more...

Implementing Platform Security in C NET Applications To administer isolated storage protection, determine how application isolation, security namespaces, and role-based security are implemented in the .NET development environment, and create and configure ACLs and DACLs  more...

Launching Successful Virtual and On-site Teams ...ssful team that can be applied to an on-site or a virtual environment. First, you'll learn strategies for selecting high-performing team members. Next, you will gain the knowledge and skills for setting goals and establishing ground rules. Finally, you will learn approaches for building a cohesive team culture through participation. By applying the techniques and strategies taught in this  more...

Maintaining and Supporting Applications on Windows Vista Microsoft Windows Vista takes advantage of the Windows Installer engine to install, maintain, and remove applications through the use of installation packages. Administrators can deploy these packages using various tools, including the MsiExec command-line tool, installation wizards, SMS, and the Group Policy Software Installation. Administrators can also take advantage of Software Restriction  more...

Troubleshooting Windows Vista Deployments Microsoft Windows Vista provides diagnostics and tools to help reduce troubleshooting support costs and user interruptions. Windows Vista can detect and automatically correct most operating system and related hardware problems using these tools. If Vista cannot automatically correct a problem, it provides support resources to help technical support correct it in a timely manner. This course  more...

Data Protection in Exchange Server 2007 With e-mail becoming one of the most popular choices for business communications, it is now more important than ever for e-mail to always be accessible to users. This can be accomplished using a number of techniques, including clustering, backups and load balancing. This course discusses high availability solutions using Cluster Continuous Replication, Single Copy Clusters, as well as Network Load  more...

Monitoring and Security in Exchange Server 2007 ...environment runs smoothly, it is necessary to monitor system activity and the performance of your Exchange servers. Monitoring allows you to obtain data that can assist in tuning the performance of the Exchange environment as well as assist in troubleshooting. It is also very important to ensure that the Exchange servers and the e-mail messages themselves are secured and cannot be accessed by  more...

Implementing Microsoft Office SharePoint Server 2007 To recognize how to plan, design, and deploy SharePoint 2007 in a corporate environment, and configure and manage sites, users, and groups  more...

Networking Services in a Linux Environment To identify the neworking services available in a Linux environment  more...

Security within a Linux Environment To identify the security options available within a Linux environment  more...

Maintenance and Environment To identify best practices in maintaining servers and their environments  more...

Configuring WebSphere 5 0 System Management To illustrate how administration and system management occur in a WebSphere environment and demonstrate how to use the administration console  more...

Securing Resources in the WebSphere 5 0 Environment I To give an overview of J2EE, EJB, and web application security in WebSphere  more...

WebSphere 5 0 Workload Management Scalability and Failover To give an overview of how to implement scalability, and web server workload management and failover in a WebSphere environment  more...

Maintenance and Performance Tuning in WebSphere 5 0 To give an overview of how to maintain and tune the WebSphere environment  more...

Configuring the WebSphere 5 0 Environment To demonstrate how to configure and manage the WebSphere environment, from setting virtual hosts to implementing clustering  more...

Configuring WebSphere 5 0 Resources To demonstrate how to configure JMS resources, data sources, JavaMail providers, and resource environment providers in WebSphere  more...

Command-line Administration in WebSphere 5 0 To demonstrate how to use command-line administration and scripting to manage and configure the WebSphere environment  more...

Securing Resources in the WebSphere 5 0 Environment II To outline the processes for securing system services and configuring Java 2 security and JAAS in WebSphere  more...

Security in the Linux Environment To describe methods for securing Linux system resources  more...

The Six Sigma Change Agent What is a Six Sigma?? change agent? How does one advocate change on a business-wide level? What are the skills required and the techniques used? In this course, you'll learn about the roles and responsibilities of the Six Sigma change agent. You'll explore ways to build a change management process and how to plan for change implementation. Effective communication is central to Six Sigma success,  more...

Six Sigma and Critical Customer Requirements ...ng a business to focus on its customers. In a Six Sigma?? environment, such a focus is central to success. In this course, you'll learn how QFD works. You'll explore ways to listen to the voice of the customer and how to understand that voice in substantive terms. You'll learn to use effective tools to examine what your customers say they need and to determine from those statements what they  more...

Lean Tools ...ntation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In addition, the course examines how these improvement tools are used to maintain an orderly and efficient flow of materials throughout the Lean enterprise. By successfully adopting Lean tools, companies can move significantly toward  more...

Preparing for the Behavioral Interview Research shows that the biggest problem with most interviews is that they lack focus and validity. This is the result of a lack of planning and structure on the part of an interviewer. To create and conduct an effective behavioral-based interview, you must have a clear understanding of what behavioral-based information is and the interviewing process itself. In this course, you'll gain a strong  more...

HR s Strategic Role in the Organization HRCI SPHR ...organization's people and processes with an ever-changing environment. HR professionals need to be able to anticipate, plan, and carry out change, using the tools at hand. Strategic management occurs as the result of a planning process that reviews internal and external factors affecting the ability of an organization to successfully achieve its goals. This course describes how to guide and  more...

Planning a Diversity Initiative ...sful. Perhaps you've asked yourself, "How can I create an environment in which all team members, with their diverse backgrounds, can contribute to their full potential?" This course will explore the steps associated with creating, launching, and evaluating a diversity initiative. This course will explore the necessary steps for conducting a diversity needs analysis. It will examine the basic  more...

Cost Accounting Decisions Cost accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and  more...

Overview of Managerial Accounting Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and  more...

Managerial Decisions and Capital Budgeting Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you  more...

Managing in a Global Business Environment ...nse competition all around the globe. In this challenging environment companies seek to adopt strategies that sustain their business growth. As a result organizations are changing the way they conduct and operate their businesses, transforming themselves in order to cope with these demanding circumstances. For today's business managers the need to comprehend these strategic drivers for change  more...

Managing Cross-Functions ...ex problems and challenges of the current global business environment. Managers must now rely upon other divisions, departments, or functions in order to allocate resources, prioritize their staff time, and cooperate with each other. This requires that managers develop a degree of systems thinking where managers operate in a large interconnected system of value chains. These developments place  more...

Managing Upward Relationships Managing upward relationships is the art of consciously improving collaboration with superiors so that subordinate managers can reap the best personal and organizational results. Managers share the responsibility for managing the relationship with the top management and Board of Directors of the company. Taking advantage of that responsibility will strengthen motivation, productivity, and overall  more...

Tomorrow s Managers Competencies "It takes all the running you can do to keep in the same place." Lewis Carroll's words in Through the Looking Glass, have never been more applicable than today. The workplace is changing. Today's managers are competing for skilled workers, facing high turnover, and coping with technology changes that occur at warp speed. Effective managers must be less product-oriented, and more people-oriented.  more...

Tomorrow s Managers Development Tools "A teacher affects eternity. He can never tell where his influence stops." Henry Brooks Adams gets to the heart of what dynamic senior executives are doing to develop the managers who drive front-line performance. Teaching with influence is the key. Trained managers are more than systems and process supervisors. They lead and develop others. You and your managers will know precisely what to expect  more...

Surpassing the Competition Who are you competing against? What are your competitors' capabilities? Competition plays a major role in corporate success. Failure to take into account your competition's strengths, weaknesses, capabilities, and strategies can leave your company vulnerable to unexpected competitive moves. This course presents you with the tools and methods for identifying competitors; collecting competitor  more...

The Online Branding Environment When a new marketing medium emerges, in this case, the Internet, marketers have to adapt. No matter how marketing savvy they may have been in the use of traditional media, such as newspapers, magazines, radio, and television, the Internet is a whole new world. In this course, marketers will be brought up to speed in the fast-paced world of online branding by a thorough examination of the  more...

Strategies for Building an Online Brand When a product lands on the Internet, the brand becomes more than a mere name; it becomes an interactive brand experience. This course will provide marketers with strategies for building strong online brands by maximizing the interactive nature of the Web. The course begins by identifying key branding objectives and provides useful strategies to take offline brands into an online environment.  more...

Energizing and Empowering Employees Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to  more...

Leadership and the Knowledge Worker What are your company's most valuable assets? For many of today's companies, it's the knowledge and experience of their workers. Does your company know how to best use this intellectual capital? Is your company a nurturing environment for knowledge workers? In this course, you'll learn about intellectual capital, how to lead your company from the front line to retain and increase its intellectual  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

The Art of Knowledge Management ...ate success in the 21st century. Companies that create an environment for safely discovering and using the knowledge in their organization will prosper. Those that fail to truly use what they know will eventually fall by the wayside.This course provides a framework for growing knowledge in your company. Itprovides big-picture information about knowledge--where it comes from andhow to keep it  more...

Being a Knowledge Activist You. You're the one it starts with or the one who helps it to succeed. Knowledge management can never flourish in a company without people like you--the activists. You know your company, the people, and the potential. And one more thing. You care. You want your company to succeed and your cohorts to have a creative, successful environment within which to work. That's why you've chosen to learn  more...

Getting Started--Administrative Support ...ust be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of  more...

Administrative Functions Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you  more...

Managing the Expert - Developing a Successful Environment Managing the Expert: Developing a Successful Environment explains management strategies, incentive programs, and the challenges of maximizing experts' creative potential. It identifies the processes for designing and implementing expert-appropriate incentive programs, managing renegade creativity, and managing barriers to expert creativity.  more...

Managing the Expert - Managing the Unique Needs of Experts Managing the Expert: Managing the Unique Needs of Experts explains expert attitudes and behaviors. It identifies methods for managing power and politics in an expert environment and provides guidance for experts managing experts.  more...

Managing Group Policy in Windows 2000 To demonstrate how to manage Group Policy in Windows 2000  more...

Linux Technology Overview Part 2 Features for Users ... the options for customizing the GNU Network Object Model Environment (GNOME). • Identify the features of the GNOME file manager. • Identify basic file management tasks that are performed using the GNOME file manager. • Identify some of the settings in the GNU Midnight Commander (GMC) that can be customized. • Identify the features of making a hardware inventory of a  more...

Linux Technology Overview Part 1 Technical Business Considerations ...valuating whether or not to adopt Linux in their business environment or individuals learning about Linux in preparation for using it. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits ITCAP credits: Not Applicable Language Options American English Total Learning Time 4 hours  more...

Linux Technology Overview Curriculum Course Overview The Linux Technology Overview Curriculum provides background knowledge about Linux, and explains what factors businesses should consider when determining if they should use it. Students will learn what Linux is, its history, what it can be used for, and the risks and benefits of using it. Additionally, this curriculum provides more detailed information about how to use Linux, it  more...

NDS 8 0 Advanced Tools Diagnostics Part 2 ...rm partition and replica operations within the Novell NDS environment. This course will cover how to remove a server, how to amend the properties of a server, how to verify process completion and synchronize replicas. Learn To • Cover NDS design guidelines, the concepts of a replica, and NDS operations. • Cover the background processes and the steps for checking the completion  more...

NDS 8 0 Advanced Tools Diagnostics Part 1 ...es why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. Learn To • Identify the features of NDS 8 and upgrade to NDS 8. • Identify the frequency of performing NDS health checks and the prerequisite steps to perform the NDS health checks. • Perform the basic NDS health checks.  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...es why and how to maintain server logs, as well as a test environment and it introduces learners to the features of NDS and troubleshooting tactics. It teaches server background processes, as well as how to perform partition and replica operations within the Novell NDS environment. It covers how to remove a server, how to amend the properties of a server, how to verify process completion and  more...

Oracle9i Database Admin Set Up Oracle Net Services ...ty issues that must be addressed in an enterprise network environment. • Identify the connectivity features of Oracle Net Services. • Identify the directory services features of Oracle Net Services. • Identify the scalability features of Oracle Net Services. • Identify the security features of Oracle Net Services. • Identify the accessibility features of Oracle Net  more...

Oracle9i Database Admin Manage Security ...ve components of the security domain of a user in a given environment. • Define and maintain a named set of resource and password limits. • Demonstrate the use of resource limits and how to set them. • Manage system and object privileges. • Control the administration of privileges in a database. • Demonstrate the use of concepts and skills to keep track of the  more...

BizTalk Server 2000 Part 5 Secruity Optimization ...s that deals with the securing of the BizTalk Server 2000 environment and the configuring of servers and groups of servers and optimization of server group performance. This course covers the use of tools and utilities to monitor the status of the BizTalk Server 2000 environment. Learn To • Identify Microsoft Windows 2000 and Microsoft SQL Server 2000 security features that are used  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration ...entify key features of the BizTalk Orchestration Designer environment. • Match the design pages provided by BizTalk Orchestration Designer with their functions. • Differentiate between the Flowchart shapes that are available on the BizTalk Orchestration Designer Flowchart stencil. • Match BizTalk Document Tracking database tables with their functions. • Identify the  more...

CIW Perl Fundamentals Part 2 Manipulating Scripts Course Overview This is the second course in a three part series that students will learn both theoretical and practical instruction on external data Perl scripts. This course will also cover regular expressions and pattern matching, subroutines, and file access and manipulation. Learn To Identify the syntax of pattern binding operators. Match metacharacters with their functions.  more...

CIW Perl Fundamentals Part 1 Basic Syntax Course Overview This is the first course in a three part series that presents students with both theoretical and practical instruction on the foundations of the Perl language. Students will also become familiar with an Introduction to Perl, Flow Control, Arrays, and Associative Arrays. Learn To Identify characteristics of the Perl programming language. Identify characteristics of the  more...

IBM DB2 Universal Database V6 1--App Development ...DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming. L earn To: Use SQL functions in DB2 Applications. Use different application objects in DB2, such as schema, user-defined  more...

IBM DB2 Universal Database V6 1--App Development ...DB2 Universal Database (UDB) V6.1 application development environment for UNIX, Windows or OS/2 platforms. This course will teach students about SQL application development, application development objects, embedded SQL programming, and dynamic SQL programming. L earn To: Use SQL functions in DB2 Applications. Use different application objects in DB2, such as schema, user-defined  more...

IBM DB2 Universal Database V6 1--Administration ... V6.1 database administration in a UNIX, Windows, or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for  more...

IBM DB2 Universal Database V6 1--Administration ... V6.1 database administration in a UNIX, Windows, or OS/2 environment. This course will teach students the critical skills needed for designing a new DB2 implementation and maintaining an existing database. L earn To: Implement a new DB2 database or application. Maintain an existing DB2 database. C ontent Emphasis Skills-Based A udience This course is intended for  more...

IBM DB2 Universal Database V6 1--Fundamentals ...Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access  more...

IBM DB2 Universal Database V6 1--Fundamentals ...Universal Database (UDB) V6.1 in a UNIX, Windows, or OS/2 environment. This course will teach students the basic concepts of DB2 UDB V6.1, creating and accessing database objects, basic Structured Query Language (SQL), and managing databases. L earn To: Identify DB2 UDB product editions, their installation and verification, user interfaces, and security features. Create and access  more...

Exchange 2000 Infrastructure Design--Part 2 ...he connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify the features of collaboration components. Identify the key features of Chat Service. Identify the key features of the Instant Messaging service. Identify the  more...

Exchange 2000 Infrastructure Design--Part 1 ...termining the forest structure in an Exchange 2000 Server environment. Identify the business considerations that are fundamental to an Exchange 2000 Server network design. Identify guidelines for implementing Exchange 2000 Server name resolution strategies. Identify the considerations that are fundamental to assessing current network resources. Identify the guidelines for designing a  more...

Exchange 2000 Server--Part 2 Configuring ... methods to gain access to a mailbox from a single-server environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators and Network Designers. Prerequisite for this course is to teach students how to configure Exchange 2000 server once it has been installed. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

UNIX--Part 1 User Fundamentals ... to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns. L earn To:  more...

ZENworks 2 0 Desktop Mgmt Part 2 ... L earn To: Identify how to establish the desktop environment using ZENworks 2.0. Identify how to manage remote workstations using ZENworks 2.0. Identify how to maintain a ZENworks 2.0 environment. C ontent Emphasis Skills-Based A udience The target audiences for this course are System Administrators, Network Administrators, and MIS Support Technicians. This course is  more...

GroupWise 5 5 Admin Part 1--System Fundamentals ...ise folder. Modify the General settings in the GroupWise Environment options. Match the GroupWise send options with their descriptions. Match the GroupWise document options with their descriptions. Grant a user proxy access using the GroupWise security options. Modify the month display options using the date and time options. Unit 3: GroupWise System Fundamentals Duration: 1 - 2  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...t can be performed using Group Policy. Identify the user environment management activities that can be performed using Group Policy. Identify the characteristics of a DACL. Identify the advantages of using permission inheritance. Sequence the steps in the logon process on a Windows 2000 computer. Sequence the steps that occur when a user attempts to gain access to a Windows 2000 resource  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...t can be performed using Group Policy. Identify the user environment management activities that can be performed using Group Policy. Identify the characteristics of a DACL. Identify the advantages of using permission inheritance. Sequence the steps in the logon process on a Windows 2000 computer. Sequence the steps that occur when a user attempts to gain access to a Windows 2000 resource  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...udents will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and volumes; and configure advanced devices in Windows 2000. L earn To: Install hardware and configure Microsoft Windows 2000 environment. Configure and manage storage devices, file systems, and volumes. Configure advanced devices in Windows 2000. C  more...

Windows 2000 Install Config Admin --Part 2 File Sys Hardware Config ...udents will learn to configure the Microsoft Windows 2000 environment; configure and manage storage devices, file systems, and volumes; and configure advanced devices in Windows 2000. L earn To: Install hardware and configure Microsoft Windows 2000 environment. Configure and manage storage devices, file systems, and volumes. Configure advanced devices in Windows 2000. C  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...her IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 1 ...her IT decision makers undergo when moving from an NT 4.0 environment to Windows 2000. As the title suggests, the emphasis in this course is on the planning activities necessary to ensure a successful migration. In addition, this course also details the assessment and possible upgrade of components in the IT environment which should be performed prior to upgrade. Learn To: o Identify and  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...e guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster recovery strategy. Design a DHCP integration strategy that meets the business requirements of a specified scenario. Analyze a specified DHCP strategy on the basis of business requirements. Unit 2: Name Resolution Services Duration: 2 - 3 Hour(s)  more...

Windows 2000 Designing a Network Infrastructure--Part 1 TCP IP Addressing ...e guidelines for integrating the DHCP service in a routed environment. Identify the guidelines for selecting an appropriate disaster recovery strategy. Design a DHCP integration strategy that meets the business requirements of a specified scenario. Analyze a specified DHCP strategy on the basis of business requirements. Unit 2: Name Resolution Services Duration: 2 - 3 Hour(s)  more...

Windows 2000 Designing a Directory Server--Part 3 Active Dir Structure ...of Active Directory on the existing and planned technical environment. Identify the considerations involved in designing a naming strategy. Identify the considerations involved in designing a domain hierarchy in Active Directory. Identify the delegation considerations involved in Active Directory design. Identify the design considerations involved in planning site topology. Identify the  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...e. Identify the purpose of sites in an Active Directory environment. Identify the factors affecting replication in an Active Directory structure. C ontent Emphasis Informational A udience The intended audience for this series of courses is the general public who want to use a personal computer competently. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

Windows 2000 Designing a Directory Server--Part 2 Domain Struct Site Topology ...e. Identify the purpose of sites in an Active Directory environment. Identify the factors affecting replication in an Active Directory structure. C ontent Emphasis Informational A udience The intended audience for this series of courses is the general public who want to use a personal computer competently. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit  more...

Oracle Designer 6i First Class Design Generation ... streamlined path through the Oracle Designer development environment. It follows on from the first title in the series Oracle Designer First Class 6i: Analysis and covers transforming the analysis model into design level definitions, refining the data and application designs, and generating database objects and simple WebServer applications. This course is part of an Oracle integrated  more...

Oracle Designer 6i First Class Analysis ... streamlined path through the Oracle Designer development environment. It covers recording business requirements into the Repository including process modeling, entity relationship modeling, and function modeling. This course is part of an Oracle integrated curriculum and forms the core course to all the Oracle Designer courses. L earn To: Identify and perform the primary tasks to  more...

Oracle8i Network Administration Net8 Architecture Strategy ...ty issues that must be addressed in an enterprise network environment. Identify the features in Net8. Identify the benefits of Oracle Names. Identify the features that can be configured for Connection Manager. Identify the services provided by the Advanced Security Option. Sequence the steps involved in transferring data when using the security services of the Advanced Security Option.  more...

Oracle8i Database Admin Manage Security ...ne and maintain the security domains for users in a given environment. Define and maintain a named set of resources and password limits. Understand the concept of resource limits and how to set them. Manage system and object privileges. Control the administration of privileges in a database. Use database auditing. C ontent Emphasis Skills-Based A udience Database  more...

Oracle8i Database Admin Create Databases ... information. Identify the scripts to set up the PL/SQL environment. Identify control files Identify redo log files Identify tablespaces and data files. C ontent Emphasis Skills-Based A udience Database Administrators, System Administrators, Network Administrators, Technical Support Professionals. Participants should have taken Oracle SQL and SQL*Plus: Basic SELECT  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 ...IP addresses for allocating to clients in a multiple DHCP environment. Identify the implementation considerations for installing DHCP. Identify the requirements for implementing DHCP. Determine the network adapter card address from the DHCP server. Install the DHCP Server Service on the DHCP server. Create a DHCP scope that consists of one IP addrss with an assigned lease time of one day.  more...

Lotus Domino R5 System Admin Part 3 Server Setup Configuration ... additional server setup. Unit 2: Managing the Domino Environment Duration: 3 - 4 Hour(s) Identify the uses of Domino Directory. Select a view based on the type of information required. Select a view in the Server folder based on the type of information required. Select the type of Server Connection document in the Connections view based on a specific situation. Select the type  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...in utility. Configure a virtual link for an OSPF routing environment using the Routing and RAS Admin utility. Configure a virtual interface for an OSPF routing environment Routing and RAS Admin utility. Remove a virtual link by using the Routing and RAS Admin utility. Unit 4: External Routing Duration: 2 Hour(s) Identify the properties of a stub area. Configure a stub area on an  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ... their uses. Identify the rules for using the CLUSTERLOG environment variable. Match the cluster problems caused by SCSI controllers with their solutions. Identify the solutions for common SCSI termination problems. Identify the SCSI-cabling solution for a specified cluster requirement. Sequence the steps to recover from a corrupt quorum log in a quorum resource after Cluster service has  more...

Macromedia Captivate 1 0 Getting Started ... Learn To: Identify the key features of the working environment in Macromedia Captivate 1.0. Identify the workflow in Macromedia Captivate 1.0. Identify the movie types in Macromedia Captivate 1.0. Record and save a movie. Edit slides, add text captions, and publish a movie. Audience: This course is targeted at beginning level users of Captivate for creating and deploying  more...

Windows NT Server 4 0 Installation Configuration - Part 2 ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Configure Windows NT server for  more...

Windows NT Server 4 0 Installation Configuration- Part 1 ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Install and configure a Windows NT  more...

Windows NT Server 4 0 Troubleshooting in the Enterprise ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Identify the troubleshooting  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Analyze and optimize Windows NT 4.0  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Analyze network traffic in a  more...

Windows NT Server 4 0 Analysis and Optimization ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Identify the features of Windows NT  more...

Windows NT Server 4 0 Implementing Directory Services ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. L earn To: Implement Directory Services using Windows NT  more...

Wndows NT Server 4 0 Enterprise Curriculum ...ing in a Microsoft Windows NT Server 4.0 based enterprise environment. This series enables participants to design, implement, and support the Windows NT Server network operating system in a multidomain enterprise environment. At the completion of this series, you will be able to: implement Directory Services using Windows NT Server 4.0; establish and manage trust relationships; select the most  more...

Windows NT Server 4 0 Routing RAS - Part 2 ...in utility. Configure a virtual link for an OSPF routing environment using the Routing and RAS Admin utility. Configure a virtual interface for an OSPF routing environment Routing and RAS Admin utility. Remove a virtual link by using the Routing and RAS Admin utility. Unit 4: External Routing Duration: 2 Hour(s) Identify the properties of a stub area. Configure a stub area on an  more...

Windows NT 4 0 Core Technologies Support - Part 4 ...ble for supporting Windows NT Server 4.0 in an enterprise environment. In addition, the course is intended for people interested in seeking Microsoft Certified Systems Engineer or Certified Product Specialist status. Participants should have taken Microsoft Windows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows  more...

Windows NT 4 0 Core Technologies Support - Part 3 ...orting Microsoft Windows NT Server 4.0 in a single domain environment. The curriculum imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft's 70-67 certification exam: Implementing and Supporting Microsoft Windows NT Server 4.0. L earn To: Identify the  more...

Windows NT 4 0 Core Technologies Support - Part 2 ...orting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft's 70-67 certification exam: Implementing and Supporting Microsoft Windows NT Server 4.0. L earn To: Describe the  more...

Windows NT 4 0 Core Technologies Support - Part 1 ...orting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0 which will enable the learners to successfully take Microsoft’s 70-67 certification exam: Implementing and Supporting Microsoft Windows NT Server 4.0. L earn To: Describe the  more...

Windows NT 4 0 Core Technologies Support Curriculum ...orting Microsoft Windows NT Server 4.0 in a single domain environment. The series imparts the skills necessary to install, configure, customize, optimize, network, integrate, and troubleshoot Windows NT 4.0. At the completion of this series, you will be able to: describe the Windows NT environment, its architecture and the network models; install and configure Windows NT; create user profiles  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...ntify the features of security principals in a mixed mode environment. Identify the limitations to the major services that run in mixed mode. Identify security features relating to downlevel domain controllers in mixed mode. Identify the considerations for choosing between mixed mode and native mode during an upgrade. Identify the upgrade paths from Windows NT to Windows 2000. Identify the  more...

Building an E-Commerce Business Case ... Identify the guidelines for building a B2B transaction environment. Identify the guidelines for building a B2B transaction model. Identify the corporate benefits of online revenue-reporting systems. Identify the components of an online marketing mix. Identify the guidelines for building a B2C transaction environment. Identify the guidelines for building a B2C transaction model.  more...

Windows 2000 Planning Implementing Active Directories - Part 4 ...ntify the features of security principals in a mixed mode environment. Identify the limitations to the major services that run in mixed mode. Identify security features relating to downlevel domain controllers in mixed mode. Identify the considerations for choosing between mixed mode and native mode during an upgrade. Identify the upgrade paths from Windows NT to Windows 2000. Identify the  more...

Windows NT 4 0 Administration Curriculum Course Overview This course series presents the prerequisite knowledge for individuals seeking MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class - 803 Administering Microsoft Windows  more...