From Serebra Learning Corporation
Call Center Communication Skills 
...nvironment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to help you to communicate effectively and professionally with
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Increasing Your Emotional Intelligence 
In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by
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Attracting Motivating and Retaining Technical Professionals 
If you're having problems finding and keeping technical professionals, you're not alone. In our financially competitive and technologically advanced business world, technical professionals are in great demand. Managers need to find ways to attract top-performing technical employees and keep them once they're on the job. In fact, surveys show that managers list attracting, motivating, and retaining
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Models for Managing Technical Professionals 
Because technical professionals set a high value on autonomy, managing their time and resources can be a difficult task. But, since it's your job to supervise this often-frustrating yet extremely valuable group of employees, you need to figure out the best way to do it. And this "best way" may vary from company to company and from individual to individual. In this course you'll learn a variety of
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Making Cross-generational Teams Work 
Teams in the modern workplace may include members from as many as four different generations. For a team to work effectively, its manager must understand generational distinctions. Individual team members may subscribe to different values, practice different work habits, or seek different goals. Lessons in this course cover the benefits and challenges of teaming silent generation, baby boom
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Non-union Work Environments HRCI PHR 
...oyment practices are in line with work rules of non-union environments and that employee issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of work regulations and employee issue resolution. In the areas of work regulations, you will learn about policies, procedures, and work rules, along
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Union Work Environments HRCI PHR 
...employment practices are in line with work rules of union environments and that union-employer issues are resolved in a legally defensible manner. Toward that end, this course will help you prepare for the
HRCI certification examinations in the areas of work regulations and employee issue resolution. This course will also help you understand union organization, grievance processes, dispute
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JavaScript Fundamentals 
This course describes the features of
JavaScript and compares JavaScript with other technologies, such as
Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and
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Inside C 
To compare and contrast the features of the C# programming language with those of C Application developers with experience in object-oriented programming, especially in C , who wish to start working with C#
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Unix Shell Scripting Basics 
To explain how to create simple shell scripts using
UNIX shell commands IT professionals and UNIX end-users who need to familiarize themselves with the UNIX shell environment
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Win2000 Active Directory Design Advanced Active Directory Concepts 
This course gives you the knowledge and skills necessary to design an
Active Directory implementation plan, by covering methods of extending the schema, Active Directory data recovery and maintenance, and setup and upgrade strategies. First, you will learn about expanding and modifying the schema, prerequisites, implications of these changes, and methods for altering schema components. The course
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Active Directory Sites Replication and Trusts 
To distinguish between
Active Directory sites, replication, and trusts, and identify how they are implemented and administered
Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Windows Server 2003 Active Directory; learners preparing for
MCSE certification exams
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Using X Windows with GNOME 
The
Using X Windows and
GNOME WBT is a course for application developers who are somewhat familiar with
DOS and
UNIX commands. It provides an overview of the X Window
System and discusses the procedures for managing and using
X11 sessions and terminal programs. The course also describes the K and
GNOME desktop environments. Application developers who want to learn
Linux and be familiar with
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The Linux Operating System 
This course covers the origin and history of the
Linux operating system and its relation with other
Unix family systems. It examines various ""distributions"" of Linux , its value as a reliable business solution, and its various components, and it addresses issues surrounding its use, administration, and development. The course highlights those aspects that make Linux an innovative operating
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OS 390 UNIX System Services Concepts Facilities 
...IX, information about the OS/390 shell, the
MVS and shell environments, and customizing the shell. The terminal interface is introduced, which covers
OMVS, and asynchronous terminal interface. The course covers shell scripts and commands, including shell command options, and combining commands and special characters. It also covers writing shell scripts, which includes running shell scripts,
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OS 390 TSO E REXX Programming 
... with a discussion of
REXX program execution in different environments.The history of the REXX language, its nature and structure are explored in this course. Starting at the basic component of the REXX language, its character groups, students will examine the features of these individual characters and the rules for combining them. Students will be able to define
SAA and
ANSI standards, as
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OS 390 Intro to Parallel Sysplex 
This course introduces the OS/
390 Parallel Sysplex environment. It discusses the evolution of OS/390, the software and hardware requirements that support
Parallel Sysplex, workload balancing, and automation. In addition, it discusses the advantages that Parallel Sysplex provides to different environments. This course is written to OS/390 version 2.x. This course is designed for professionals
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OS 390 VM Concepts and Facilities 
The OS/
390 VM course describes the main features of the VM/
ESA operating system. It introduces the "virtual machine" concept, the implementation of that concept in VM/ESA, the
CMS environment, other operating environments, and system operation facilities. This course is written to OS/390 2.x. This course is designed as an introductory course for users, programmers, operators, managers who are new
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OS 390 and Java 
...course also describes various
Java integrated development environments (
IDE) which can be used to develop applications on workstations for later deployment in the OS/390 environment. Finally, the course introduces several of the latest Java server-side technologies available under the
WebSphere Application Server for OS/390. These include
Servlets,
Java Server Pages (JSP), and Enterprise
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Bluetooth and HomeRF 
To describe and discuss the major issues surrounding
Bluetooth and
HomeRF technology, their respective architectures, functionalities, and application environments
Technical professionals; IT and business managers who need to learn about current and future mobile wireless technologies; students studying or researching wireless communications and cell-phone technologies
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The Basics of Novell NetWare 
This
WestNet e-Learning module outlines server and client environments, compares
NetWare 5.1 services to previous versions of NetWare, looks at
NDS and its management tools, and presents an overview of NetWare protocol stacks.
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Configuring Cisco Catalyst Switch Operations 
To discuss and implement specific bridging and
VLAN Catalyst switch configurations, which provide for scalability, security, and enhanced management of the local area switched network
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who
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Routing in Cisco Networks 
To describe the different forms of routing and explain the concepts of distance vector and link state routing
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Implementing Routing Protocols on Cisco Networks 
To describe the operation and configuration of popular modern routing protocols
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Managing IP Traffic on Cisco Networks 
To describe and configure efficient network traffic restrictions and security using properly implemented access list management and address translation
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and
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Extending a Cisco Network to a WAN 
To describe the implementation and configuration of the different technologies used on
Cisco devices to enable wide area connections
Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to Cisco products and services
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Completing ISDN Calls on Cisco Networks 
To detail the operation and configuration of
ISDN and
DDR Network administrators responsible for implementing and managing small and medium-sized business networks; network technicians who install network devices in small business environments; Cisco channel resellers who are new to
Cisco products and services
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Introducing Voice Over IP 
To identify the components and signalling protocols of
VoIP, recognize how VoIP works with the centralized and distributed architectures, and determine the gateway requirements to support both architectures in enterprise and service provider environments IT professionals responsible for preparing, configuring, and maintaining a voice and data network; candidates preparing for the
Cisco Certified more...
Heat Stress 
Each year more people in the
United States die from extreme heat than from hurricanes, lightning, tornados, floods, and earthquakes combined. This one-hour course will discuss the effects of heat on your body, outline the risk factors for heat-related illnesses, and describe the associated treatments for each. This training will also explain several control measure techniques and safe work
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Job Hazard Analysis 
...de information that will help improve the quality of work environments, improve absenteeism, help maintain a healthier workforce, reduce injury and illness rates, and make workers feel good about their work. This course was specifically designed for supervisors and managers to help enhance existing techniques in
Job Hazard Analysis. The content in this course is designed to comply with the
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Laser Safety Training 
This one-hour course is designed to provide awareness of the fundamentals of
Class IIIB (moderate) and IV (high-power) lasers or laser systems. The content in this course is designed to comply with the intent of the applicable regulatory requirements. discuss what a laser is and how a laser works name the types and classes of lasers describe non-beam laser hazards recall the biological
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Non-Ionizing Radiation Safety 
This course is designed to familiarize learners with the health implications associated with non-ionizing radiation, specifically radio frequency (RF) radiation and measures to protect workers from exposure. Employees who may be exposed to radio frequency (RF) radiation
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Linux+ Part 2: Managing Software 
This course teaches about the X Window
System, the
Linux shell, package installation, and the kernel. You learn how to install and configure the
Xfree86 server, and about the features of window managers and desktop environments. You are also introduced to the Linux shell, environment variables and basic shell commands. The
Installing and
Configuring Packages section teaches about package formats
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IBM WebSphere MQ Essentials Introduction 
This course is designed to provide a technical introduction to
WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described as well as the function of the calls in the
Message Queue Interface (
MQI). The tasks for managing a queue manager transaction
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IBM DB2 UDB Essentials Pt 1 - Fundamentals of DB2 UDB Programming 
This course is the first of two that cover the fundamentals of
IBM DB2. It introduces the
IBM DB2 UDB family and the key elements of database management services. Comprehensive coverage is given to
SQL from the end-user's perspective - writing and running SQL and the application of SQL to business intelligence. The latter half of the course covers SQL and programming - the principle elements of
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IBM DB2 UDB Essentials Part 4 - Advanced SQL 
This course teaches the learner how to make use of advanced
SQL techniques to access
DB2 databases in different environments. Indepth coverage is given to creating SQL objects
Case CAST and Summary Tables Joins Subqueries Scalar Functions Recursive SQL UDTs/
UDFs and general performance guidelines. It is appropriate for learners working in all DB2 environments that is OS/
390 VM/VSE AS/400 UNIX
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CTP Data Networking Part 2 
This course teaches about the components and strategies required in the building of successful networks. The
Network Components section introduces the student to the different types of networks their components transmission media and connectivity
Connecting Networks section teaches the architecture and operability of networks in different geological environments the topologies (ie. TCP/IP) used
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Linux+ Part 2: Managing Software 


This course teaches about the X Window
System, the
Linux shell, package installation, and the kernel. You learn how to install and configure the
Xfree86 server, and about the features of window managers and desktop environments. You are also introduced to the Linux shell, environment variables and basic shell commands. The
Installing and
Configuring Packages section teaches about package formats
more...
Building XML-Based Web Applications Part 1: XML Introduction and Technologies 
...ng challenges and its uses within commercial and business environments. This course introduces the learner to a history of
XML and its response to the challenges of data structuring and information processing. The core
W3C specifications for XML and the business and commercial uses of XML are introduced. The course goes also covers the basic elements of XML language and structure. The key
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