Online Escalating eLearning
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From 123-CBT Computer Based Training
Dealing with Irrational Customers and Escalating Complaints
...Escalating Complaints
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly
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Dealing with Irrational Customers and Escalating Complaints
...Escalating Complaints
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly
more...
Dealing with Irrational Customers Escalating Complaints
...Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service
more...
...Escalating Complaints HDI HDI Customer Service Representative Customer Service Representative Certification Library
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service
more...
From Serebra Learning Corporation
Technical Support Agent Skills Simulation
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
more...
Having evolved far beyond the "break-fix" model, today's technical support centers are staffed with TSA professionals who must add to their technical repertoire a high standard of customer-relations management, sales skills, and keen problem-solving ability. To test these skills, you will assume the role of a Level-1 TSA for Masterson Tool and Equipment. Through its catalog and web site, Masterson
more...
Customer Service Agent Skills Simulation
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist
more...
Kenworth Domestic Appliances (KDA) is a national manufacturer and direct seller of household devices, offering a line of products that ranges from toasters to central-air conditioning units. Post-sales support is critical to their operation, and KDA prides itself on superior customer service. For the duration of this simulation, the learner will assume the role of customer service agent generalist
more...
From Treeline Training, Inc.
Employee Onboarding
Online Employee Orientation - Welcome and Benefits Modules
Having an effective onboarding program is vital in preparing new hires to be valuable assets to your company. With escalating job turnover and companies spending more on new hires, quality onboarding is becoming increasingly more relevant. TreeLine Traininga ™s new online onboarding is an affordable and effective way to engage your
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From PDHengineer. com-Decatur Professional Development, LLC
Conflict - Understanding and Managing
...help you identify typical reasons for conflict, the three escalating stages of it, and devise strategies for preventing it from getting disruptive. There is also a checklist that students can use to assess the potential for conflict in their workplace. The student must take a multiple-choice quiz consisting of fifteen (15) questions at the end of the course to obtain PDH credits. State
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...help you identify typical reasons for conflict, the three escalating stages of it, and devise strategies for preventing it from getting disruptive. There is also a checklist that students can use to assess the potential for conflict in their workplace. The student must take a multiple-choice quiz consisting of fifteen (15) questions at the end of the course to obtain PDH credits. State
more...
Leadership Fundamentals II
...idance helps users identify the clues associated with the escalating potential of employee conflict; identifying different behavior styles of handing conflict (their pros and cons); a ? do-it-yourself? guide to developing an effective work team and how to use persuasion to retain good will and get what you want at work. There is also a simple, yet powerful, way to get line employees taking
more...
...idance helps users identify the clues associated with the escalating potential of employee conflict; identifying different behavior styles of handing conflict (their pros and cons); a ? do-it-yourself? guide to developing an effective work team and how to use persuasion to retain good will and get what you want at work. There is also a simple, yet powerful, way to get line employees taking
more...
