Instructor Led Essential Training Classes in Canada

Client Care Representative CCR Certified Training Program 2 Days ...onal manner and resolve their issues quickly. CCR is this essential training for Customer Service Reps. The Solution Using a variety of interactive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team  more...

Elite Customer Service Module 26 ... full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your  more...

Asphalt Mix Design Maximizing the performance of high quality materials and sophisticated construction practices is best achieved with a thorough understanding of material properties and asphalt mix design. An understanding of the considerations for the design and construction of an asphalt pavement and of the factors that influence its deterioration is essential to make technically and economically feasible  more...

Designing Temporary Structures For Vertical Construction ... this intensive two-day seminar, you will learn about the essential elements of design and construction of temporary structures. In particular, you will focus on scaffolding, formwork and shoring design, and the failures that can occur when proper design is not done, or when field modifications to designs are introduced without a full understanding of their implications. You will also cover  more...

Inside Selling Skills Module 27 ...essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how to better service the needs of their clients for  more...

Word and Excel 2003 XP Essentials ...agraph formatting. Particular attention is paid to three essential skills - using tabs, tables and mail merging. In Microsoft Excel, start with the basics, including elements of Excel screen, simple formulas (Sales-Expenses=Profit), operators: + - = / *, working with workbooks, worksheets, tabs, moving/ copying worksheets, formatting labels and values, AutoFormat; basic functions (SUM,  more...

Adobe Illustrator CS3 Fundamentals 3 days ...program is intended for graphic professionals who need an essential understanding of vector illustrations. Experienced users will also benefit from the the many tips and tricks and special exercises. Because of the amount of material we cover in class, we require that students be comfortable with the basic operations of a computer (e. g. using a mouse, opening and saving files). We also highly  more...

Access 2007 Upgrade 1 Day ...significant changes in the design aspect. This course is essential if you want to get back to developing where you left off. Topics include: new, improved user interface, templates, enhanced sorting and filtering, layout view, stacked and tabular layouts, automatic calendar, rich text in memo fields, enhanced quick create, improved datasheet view, total row in datasheets, field templates,  more...

Access 2007 - Level 2 (1 Day) As you begin this course, you should have the basic skills you need to work with a Microsoft Office Access 2003 databases. This includes working with Access tables, relationships, queries, forms, and reports. But thus far you have been focusing on essential database user skills only. In this course you will consider how to design and create a new Access database, how to customize database  more...

Word 2003 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...

Project Management Essentials ...to give new project managers and project team members the essential tools they need to deliver successful projects. This course covers the complete project lifecycle, from initial project proposal and definition, through project implementation, and finally to the often neglected project completion phase. This is our most popular course, it is particularly suited for a jump-startinga an  more...

QuickBooks training - Level 1 Quick Books is accounting for small businesses offering all of the essential features for a complete accounting solution. In this beginner's course you will explore how to setup the basic components of the system for day-to-day use. options.  more...

Microsoft Outlook - Level 1 This course offers basic training for Microsoft Outlook. Outlook is a personal information manager developed by Microsoft, and is part of the Microsoft Office Suite. In this course, the essential skills taught will include: Composing Messages; Managing Mail; Scheduling Appointments; Scheduling Meetings; Managing Contacts; Managing Tasks; Using Notes; and if there is more time in our full day  more...

Budget and Cost Planning ...essential to have a working knowledge of finance. We all play a role in our organizations finances, whether we realize it or not. For those who dont have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your companys financial structure. This workshop will  more...

Microsoft Access 2003 - Level 2 As you begin this course, you should have the basic skills you need to work with a Microsoft Office Access 2003 databases. This includes working with Access tables, relationships, queries, forms, and reports. But thus far you have been focusing on essential database user skills only. In this course you will consider how to design and create a new Access database, how to customize database  more...

Word 2007 Intermediate Level 1 (1 Day) This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks. This course is classroom style instruction: Instructor-led, hands-on training.  more...

A Certification Essentials and Support Skills Accelerated 5 Days This course is intended for students wishing to qualify with A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The  more...

End to End Business Analysis Workshop 3 Full Days ...analysis, object modeling, activity diagramming and other essential BA skills, chronologically, as they would need to use them over the course of a real project. When delivered with a modeling tool (IBM Rational Rose or other), the trainee also learns how to employ the tool over the project life cycle to assist in BA activities. Take this course to increase your effectiveness in employing  more...

QuickBooks training - Level 1 Location: Town of Thornhill Date: 2007-05-04 List Price: $250 Offered Price: $175.00 Seats Available: 3 Quick Books is accounting for small businesses offering all of the essential features for a complete accounting solution. In this beginner's course you will explore how to setup the basic components of the system for day-to-day use. options.  more...

Word Intermediate Level 1-1 Day Location: Town of Newmarket Date: 2007-04-13 List Price: $275 Offered Price: $190.00 Seats Available: 5 This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that  more...

Word and Excel 2002 (XP) Essentials ...ragraph formatting. Particular attention is paid to three essential skills - using tabs, tables and mail merging. In Microsoft Excel, participants start with basics, including elements of Excel screen, simple formulas ( Sales - Expenses Profit) , operators: - = / * , cut, copy, paste using tool bar, menu bar, mouse and keyboard, working with textbooks, worksheets, tabs, moving/copying  more...

Word Intermediate Level 1-1 Day April 9, 2007 9:00am-4:00pm This course focuses on formatting documents in Word. Once you've learned the basics you're ready to understand how formatting works in Word. An absolutely essential component in Word is called 'Section Breaks'. During this class you will learn about Section Breaks and all formatting that uses Section Breaks.  more...

Basic Course in Spiritualism ... consists of 12 separate but interrelated topics that are essential to the student's gaining a firm grounding in the Religion, Philosophy and Science of Modern Spiritualism. Pictures and other resources are also available and new related content will be added as it becomes available. At the beginning of each section you will find several questions that are designed to make you think about  more...