Online Essential eLearning

NEGOTIATIONS SKILLS FOR SALES PROFESSIONALS NEGOTIATIONS SKILLS FOR SALES PROFESSIONALS  more...

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Administrative Professionals Putting Your Best Foot Forward ...o be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good  more...

Directing Others ...ely to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically,  more...

Treating Your Direct Reports Fairly Treating Your Direct Reports Fairly Most of us are taught from a very young age to treat everyone fairly, but what does fairness mean in the business environment? Specifically, what role does fairness play when managing people? To be a fair manager, one must be committed to the principles of justice and responsibility, and maintain accountability in the exercise of authority and power. This  more...

Building Your Influence as a Leader Building Your Influence as a Leader Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas and accomplish your objectives; there are ethical ways for leaders to successfully build influence. Leaders attempting to  more...

The Ins and Outs of Capital Budgeting ...d Outs of Capital Budgeting Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This  more...

Strategic Approaches to Total Rewards HRCI SPHR ... and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to revisit their compensation and benefits program to better fit their strategic goals and objectives. All the topics in this  more...

Strategic Approaches to Labor Relations HRCI SPHR ... a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies that actively improve and maintain good relationships, such as employee involvement strategies and strategies that foster positive employee  more...

Strategic Approaches to Risk Management HRCI SPHR ...ding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are  more...

Forming Project Teams for Six Sigma ...riving improvement projects throughout an organization is essential to Six Sigma success. Six Sigma teams are vital to improving an organization's existing quality to enhance bottom-line performance while reducing costs. The methods used to form and develop a Six Sigma team will have a dramatic effect on the team's overall performance. Black Belts need to proactively contribute to the  more...

Motivation and Communication in Six Sigma Teams ... turn will benefit their organizations. Motivation is one essential component that can optimize a team's focus on accomplishing its assigned goals. By making the teamwork enriching and satisfying to members, leaders can motivate a Six Sigma team with dramatic effects on overall success. Modern motivational theory informs today's motivational techniques, and this course explores both the  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma ... Green Belt (SSGB) Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma  more...

Chlorine Safety ...essential to daily life, along with oxygen, hydrogen, and carbon. Chlorine is used in many processes, including electronics, water purification, synthetics, and medicines. Around 12 million tons of chlorine are produced for such purposes in North America alone. The Occupational Safety and Health Administration (OSHA) recognizes chlorine as a hazardous material and imposes strict exposure limits  more...

Improving Communication in Cross-cultural Relationships ...ess goals and working spaces on a day-to-day basis. It is essential for a skilled communicator to recognize and deal with cross-cultural differences and other barriers in the way of communication across cultures. To this end, building positive relationships can go far in making cross-cultural communication more effective. This course takes you through some best practices and strategies to help  more...

Stakeholders and the Communications Management Plan ... their work. Communications management is one of the most essential functions of a project manager. Project managers must understand the critical role that stakeholders play in a project and how successful communications help promote project success. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course learners will  more...

Quality Assurance and Quality Control ...ligned There is no question that project quality is essential in ensuring project success; a quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if  more...

Estimating Activity Resources and Durations ...estimate the duration of each project activity is equally essential. It is not enough to know what needs to be done and what resources are required. A project manager must know how much time it will take to complete each activity. This course covers estimating activity resources and durations in the project management discipline, and introduces best practices outlined in A Guide to the Project  more...

Problem Solving The Fundamentals Problem Solving: The Fundamentals 'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem  more...

Equal Employment Opportunity Discriminatory Practices in Hiring ...formation prohibited under antidiscrimination laws. It is essential to know the types of questions that can, and cannot, be asked in order to avoid charges of unfair discrimination. It is also essential to understand how to use selection procedures that are free from intentional, and unintentional, discrimination. In this course, you will learn about the Equal Employment Opportunity laws and  more...

Procurement Integrity ... Integrity in the procurement and acquisition process is essential to ensuring fairness in the selection and awarding of contracts through a competitive bid process. Prior abuses of these processes led to the passage of the Procurement Integrity Act. The purpose of the act is to protect the federal agency procurement process from federal employees or contractors who attempt to give or obtain  more...

Business Writing How to Write Clearly and Concisely ...r readers who lack the time or the patience to search for essential information buried in long, rambling e-mails or reports. Writing clearly also entails organizing content logically and appropriately for the subject and reader. Clear and concise sentences get you part of the way. But you need to organize these into coherent paragraphs that convey the relevant information in the most effective  more...

Interpersonal Communication Communicating with Confidence ...uations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you achieve your goals. Communicators have an enormous advantage if their relationships are based on rapport-building trust and credibility. But trust and credibility  more...

Introduction to Business Analysis Essential Competencies ...Essential Competencies IIBA Certified Business Analysis Professional Certified Business Analysis Professional® (BABOK® 2.0 Aligned) Often, and usually with the best intentions, organizations hastily overhaul processes or implement new systems in an effort to quickly fix or address a problem, only to discover that it wasn't the right solution after all the time and money wasted,  more...

Addressing and Redistributing E-mail ...f the main forms of communication in business today, it's essential that when sending an e-mail you get the distribution list right. Sending an e-mail to the wrong person, or excluding the right person, is just as ineffective as dialing the wrong number on the phone, leaving a message anyway, and expecting a return call from the right person. This course covers the techniques for addressing and  more...

Introduction to Business Analysis Planning ...ery environment you work in is different. Therefore, it's essential you map out your business analysis approach based on the elements concerning your particular project, environment, and organization. It's equally important to clearly determine who your stakeholders are, who is responsible for what, and how much effort will be required for project deliverables. This course provides an overview  more...

Essential Skills for Professional Telephone Calls ...Essential Skills for Professional Telephone Calls Virtually every single company in the global economy uses the telephone for at least a part of their business. For many organizations, the telephone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more  more...

Communication Skills ...essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course  more...

Introduction to Event Management ...ermediate: Operational Support & Analysis Exam It's essential that you know the status of all components in your IT infrastructure at any given time. Monitoring all events that occur can provide you with invaluable data to help your organization identify and isolate not only problems that are happening, but areas that require improvement before troubles exist. This course provides an  more...

Identifying Your Customers Expectations Identifying Your Customers' Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see  more...

Using Surveys to Measure Customer Satisfaction ...l say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will give you the tools to do this.Once you have established the attributes of your service that customers value the most, by  more...

Green Business Implementing Sustainability Strategies ...y strategy stands a much greater chance of success if the essential players in an organization back it. Implementation of sustainability initiatives varies by organization and by sector, and because no steadfast procedural rules exist, these initiatives must be carefully planned. When implementing sustainability practices, you need to make sure those practices align with corporate strategy, and  more...

Facilitative Tools and Formats Offering Options Facilitative Tools and Formats: Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

Mentoring as a Manager Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and  more...

Pandemic Flu Awareness ...ect the health of their workforce." In other words, it is essential for all institutions and businesses to develop their own pandemic plan. It isn't too early to start planning how you and your organization will respond to the very real threat of a flu pandemic. In fact, there could be a point when it is too late. This course is designed to increase awareness of the pandemic threat the flu  more...

Enhancing Your Creativity Enhancing Your Creativity What makes a person creative? Do you consider yourself creative? Certain personal characteristics have been linked with creativity for example, a willingness to take risks, the ability to connect diverse ideas, and open-mindedness. And most important, perhaps, is believing that you are creative. Many people get stuck because they think 'I'm not a creative person.'  more...

Professional Networking Essentials ...Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career  more...

Developing and Controlling the Project Schedule ...ther accelerate or delay deliverables in a project. It is essential in successful project management to be able to quickly identify possible impacts, evaluate the effect on all project activities, and adjust the project activities as required to minimize risk. This course covers developing and controlling the project schedule in the project management discipline, and introduces best practices  more...

Communicating Effectively with Project Stakeholders Simulation ... mastering the technical aspects of project management is essential, it is not enough to ensure success. The Communicating Effectively with Project Stakeholders Simulation is designed to provide opportunities to practice the communication skills required to effectively manage project stakeholders. This simulation comprises three scenarios and is based on the following two SkillSoft courses:  more...

The Role of Ethics in Project Management ...by values identified by practitioners around the world as essential to ensure the integrity of the project management profession. In addition, the course covers the consequences of unethical choices and behavior, including their far-reaching impact on the project management community, the global business community, and society. It provides a foundational knowledge base reflecting the most  more...

Working with Your Customer s Key Players ...mer's Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts  more...

ITIL reg V3 Overview Introduction to the ITIL reg V3 Framework ...t being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL V3 Framework. Specifically, this course introduces the ITIL V3 Service Life Cycle and the five phases within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition,  more...

Introduction to the Service Desk ... service-related issues, concerns and questions, and it's essential they are set up properly in order to achieve customer satisfaction and organizational objectives. This course covers the importance and benefits of the Service Desk in an IT service delivery organization, as well as the objectives and responsibilities Service Desks strive to deliver. This course also covers the different  more...

Communication Skills and Project Management ...e Manager of Quality / Organizational Excellence An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement  more...

Correlation and Regression Analysis in Six Sigma ...then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes  more...

Introduction to Functions ...ecture are used, maintained, supported, and delivered are essential to a complete and efficient IT organization. This course covers the Technical Management function, including its role, objectives, and activities. The course also covers the role and objectives of the IT Operations Management function, and the documentation created and used in this function such as Standard Operating  more...

Managing and Deploying Six Sigma ...essing over implementing projects. This course integrates essential Six Sigma concepts, tools, and methodologies enabling you to deliver excellent business results. A case-based approach is followed throughout to demonstrate how some incredible companies applied the concepts and tools to real-world Six Sigma situations and achieved huge Six Sigma breakthroughs. These breakthroughs include  more...

Basics of Six Sigma Projects and Teams ...a successful Six Sigma project. The course introduces the essential elements of a project charter, explains how project scope and metrics are developed, and gives an insight into the tools used to plan and implement improvement in a Six Sigma initiative. It also looks at team building, team roles, and team dynamics, and examines a variety of team tools that are commonly used in Six Sigma. Along  more...

Windows Server 2003 Basic Concepts Windows Server 2003: Basic Concepts Microsoft To outline introductory and essential concepts for Windows Server 2003  more...

Receiving Feedback and Criticism ...ppropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be able to receive corrective feedback effectively, whether from someone in authority, a direct report, or a peer. Doing so allows you to better understand your colleagues' concerns, calm potentially heated exchanges, and solve issues efficiently. This  more...

Giving Constructive Criticism ...essential element of successful businesses. Everyone benefits from the exchange of meaningful, constructive criticism. But giving criticism that is constructive rather than destructive can be one of the most important and difficult skills to learn. Given thoughtlessly, without proper preparation and consideration, it's likely to be ignored by the recipient, or worse yet, give offense. On the  more...

Illustrator CS4 Getting Started Illustrator CS4: Getting Started Adobe Adobe Illustrator CS4 has become one of the most recognized names in the world of vector graphic design. This application allows you to intuitively illustrate everything from small business logos to commercial-scale art projects. This course introduces you to Illustrator's basic features including the improved interface, general concepts behind vector  more...

Actionscript Multimedia in Flash CS4 Actionscript & Multimedia in Flash CS4 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge This  more...

Workflow Adobe Integration in Flash CS4 ...derstand the basics of Adobe Flash CS4 Professional, it's essential that you look at ways of optimizing your workflow. Flash CS4 provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Flash CS4 is part of Adobe Creative Suite 4 - a set of programs which work together to help you design for print, the Web, and mobile  more...

Using Flash CS4 Libraries Text Components ...xt. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash CS4 Professional can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie dynamically. This course provides an introduction to creating text in Flash CS4 Professional. It outlines the considerations for  more...

Internet Site Development Internet Site Development Planning and designing sites based on customer requirements is an essential aspect of web development. This course covers the key aspects of planning and designing sites for users, ensuring that sites have gone through site functionality testing, and also explores the use of active content and multimedia in site development. This course is part of a series in the  more...

Analyzing Financial Statements for Non-financial Professionals ... to analyze them and extract meaningful information is an essential skill that financial as well as non-financial professionals should have. Ratio analysis can be used to determine relationships between two elements of the same financial statement or between one element of one financial statement and another element of a different financial statement. This type of analysis can also be used to  more...

Identifying Managing Customer Expectations ...derstanding your customers' expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help  more...

Essential Skills for Admin Support Professionals--Simulation ...Essential Skills for Admin Support Professionals--Simulation The role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution  more...

Using Business Etiquette to Build Professional Relationships ...competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first impression by practicing the appropriate code of behavior. The course also explores how to develop professional relationships by leveraging etiquette rules. Finally, it considers how to diffuse  more...

CISSP Domain Business Continuity Disaster Recovery Planning ...ional (CISSP) 2nd Edition Business continuity is an essential part of any enterprise. When a disaster occurs, it is imperative that a company be prepared, and has policies and people in place to step in and restore normal business operations. This course discusses the processes that are used to create a business continuity and disaster recovery plan and strategies for critical resource  more...

Operations Supply Chain Management ... dynamic and competitive marketplace. However, it is also essential from an organization's point of view to use effective performance measures to ensure continuous improvement of the supply chain and also to set directions of its current supply chain strategies. This course provides a basic understanding of supply chain management in manufacturing and service organizations. Key characteristics  more...

Marketing Essentials Product and Price ...Essentials: Product and Price How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance of  more...

Marketing Essentials Place ...Essentials: Place Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors?  more...

Marketing Essentials Introduction to Marketing ...Essentials: Introduction to Marketing How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers,  more...

Cisco IINS 1 0 Network Security Principles II ... to maximize the effectiveness of the policy. Also, it is essential that everyone is aware of the policy, or it is doomed to fail. This course explains the principles behind operations security and how correct practices increase security, including security testing, a secure life cycle, and business continuity planning. In addition, it reviews how increasing network security threats demand  more...

A Practical App 2009 Maintaining Networks ...mputers and network devices use to talk to one another is essential knowledge for IT technicians to have in order to configure and troubleshoot networked environments. This course examines TCP/IP, connectivity and networking issues, connection types, router and firewall configurations, and small office or home office (SOHO) configurations. It also explores troubleshooting network issues using a  more...

Administrative Professionals Representing Your Boss ...present your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your  more...

SAP BusinessObjects InfoView SAP BusinessObjects: InfoView SAP SAP BusinessObjects provides various tools for enterprise reporting purposes. InfoView is a web-based application that provides an interface for users to perform common activities, such as viewing or modifying reports, without having to install any additional software on their systems. InfoView can work with Xcelsius, Crystal, and Web Intelligence documents.  more...

SAP Administration ...SAP Administration SAP SAP administration tasks are essential to ensuring optimum performance and security in an SAP system. This course introduces the most common tasks for System Administrators in SAP, including work process configuration, error investigation, and system monitoring, as well as user management, role assignment, and other tasks necessary to ensure the security of  more...

Configure Manager Maintain IP Services in Windows Server 2008 ...service is the IP security protocol (IPSec), which offers essential security capabilities in Windows Server 2008 by providing improved authentication and cryptographic support, and by being closely integrated with the Windows Firewall and Advanced Security feature, Network Access Protection, and Active Directory Group Policy. This course is one in a series that covers the objectives for  more...

Communications Skills ...ve Certification Library Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the  more...

Cisco TSHOOT 1 0 Network Layer Connectivity OSPF EIGRP ...lems related to the exchange of routing information is an essential skill for any network engineer who is involved in the implementation and maintenance of large routed enterprise networks that use EIGRP or OSPF as the interior gateway protocol (IGP). This course provides the essential skills and knowledge needed to resolve network layer problems successfully. This includes coverage of the  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ... and Maintaining Cisco IP Networks (TSHOOT) v1.0 An essential element in building highly available networks is the implementation of a First-Hop Redundancy Protocol (FHRP). FHRPs, such as the Hot Standby Router Protocol (HSRP), Virtual Router Redundancy Protocol (VRRP), and Gateway Load Balancing Protocol (GLBP) can prevent loss of connectivity by providing redundant default gateway  more...

Cisco TSHOOT 1 0 Troubleshooting VLANS STP SVIs ...ction plan for these types of failures is a skill that is essential in reducing network downtime. The traditional distinction between routers and switches has become blurred over the past decade and multilayer switches have taken over the role of the router in the campus LAN environment. It is important for network engineers to understand the differences between hardware-accelerated Layer 3  more...

Cisco TSHOOT 1 0 Planning Troubleshooting Processes for Networks ...ty, and therefore, revenue. Network troubleshooting is an essential task that a network engineer needs to be capable of performing. The more efficiently and effectively problems can be diagnosed and resolved, the lower the impact will be to the business. In complex environments, troubleshooting can be a daunting task, and the only way to diagnose and resolve problems quickly and effectively is  more...

Cisco Route 1 0 EIGRP Implementation for the Enterprise ...standing the EIGRP commands used to configure a router is essential, especially during initial configuration or routing protocol migration. EIGRP can also operate over various underlying network technologies Ethernet over Multiprotocol Label Switching (EoMPLS), MPLS virtual private network (MPLS VPN), and physical Frame Relay, as well as multipoint and point-to-point Frame Relay subinterfaces.  more...

The Utilities Industry Overview Version 1 ...ustry Overview: Version 1 The utilities industry is essential to modern living and the modern economy. It provides safe sources of drinking water, proper sewage disposal, and reliable heat sources for homes and businesses. It also provides a reliable source of electrical energy to operate the machinery, equipment, and appliances that are vital to a region's prosperity and growth. This  more...

The Telecommunications Industry Overview Version 3 ...try builds, maintains, and operates networks to supply an essential service to customers globally. The industry players produce communication equipment and deliver a set of voice, data, and broadband services using wire line or wired infrastructure of cables, networks, servers, computers, and satellites. This industry is highly sensitive to the slightest change in regulatory, technological, and  more...

The Federal Government Industry Overview Version 3 ...t service provider with primary responsibility to provide essential services to its citizens funded through its collection of taxes. A federal government is usually comprised of a host of governmental departments and various stakeholders, which can include, but are not limited to, individual states, provinces, and territories. A federal government delivers services, creates and enforces laws,  more...

Delegation Essentials An Introduction to Delegation ...Essentials: An Introduction to Delegation Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing  more...

Backing Up Restoring Troubleshooting Essentials 2010 ...Essentials 2010 Microsoft As with any IT system resource, a backup and restore plan should be documented and followed to ensure no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store  more...

Global Brand Management ...ch global brand development by outlining how to carry out essential international market research and internal analysis, and the key stages associated with launching a global brand. It also provides the main guiding principles for global branding and outlines the level of organizational support required for any successful global branding effort. And it addresses the impact of counterfeiting and  more...

Preparing for Organizational Change Preparing for Organizational Change Whether it's upsizing, downsizing, relocation, new processes, or a complete reorganization, organizational change is inevitable in today's business environment. Preparing yourself for such changes, and having the key skills and self-motivation you will need at the time, will mean not only surviving organizational change, but thriving in it. In this course  more...

IT Strategy Essentials Business IT Strategy Alignment ...Essentials: Business & IT Strategy Alignment How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and  more...

ORACLE SOA SUITE 11G ESSENTIAL CONCEPTS ORACLE SOA SUITE 11G: ESSENTIAL CONCEPTS Oracle  more...

Queries and Reports in Access 2007 ...s 2007 to convert data into useful information and are an essential part of any database application. Access 2007 has a Query Wizard which simplifies the process of formulating a query and provides various methods of creating reports to present summarized information easily and effectively. This course explores the use of the Query Wizard and demonstrates how to create or modify a query in  more...

Workflow Program Integration in Flash CS3 ...ips with the basics of Adobe Flash Professional CS3, it's essential that you look at ways to optimize your workflow. Flash provides a number of features that allow you to streamline your work, speeding up the amount of time it takes to carry out tasks. Adobe Creative Suite 3.0 is a set of programs that ships with Flash CS3, which work together to help you in designing for print, the Web, and  more...

Actionscript Sound Video in FlashCS3 Actionscript, Sound & Video in FlashCS3 Adobe ActionScript, a scripting language used to manipulate objects and movies in Flash CS3, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly-interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies the  more...

Using Text Components in Flash CS3 ... in Flash CS3 Adobe Text and its presentation is an essential element of most web sites and interactive applications. Adobe Flash Professional CS3 can be used to create titles, labels, and other text content that appears by default, as well as text that is used to create dynamic interactivity on a Flash form or web page. This course provides an introduction for creating text in Flash  more...

Operations Management Facilities Planning Management ... an organization's production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of facilities is determined by the nature of the organization, its production system, and the processes used for creating its products or services. When choosing the location and  more...

Introduction to Sales Introduction to Sales Sales is arguably the most important function in any business, yet it's one of the most difficult areas to master and manage successfully. There are several common questions people ask about sales. What is the difference between sales and marketing? Why do consumers and organizations buy, and what drives their purchase decisions? What are the key competencies required  more...

Strategic Sales Planning ...Defining and developing an effective sales strategy is an essential part of any sales function and has a significant impact on the success or failure of sales initiatives. This course explores the importance of strategic sales planning, including the benefits associated with developing sales strategies. It provides insight into how to approach and develop sales strategies, including the key  more...

Preparing for Successful Sales Preparing for Successful Sales Selling can be a demanding, even daunting task. How do you develop a persuasive sales pitch? What makes for an effective sales presentation? What do you do when customers raise objections during a sales pitch? How do you close a sale? This course provides insight into the answers to these questions while it teaches you how to prepare for and deliver effective  more...

Developing Strong Customer Relationships ...onships Developing strong customer relationships is essential for sustained sales success. Understanding your customers' needs and what they value is arguably the most important aspect of successfully developing and nurturing these relationships. Building customer relationships, however, is not a simple task it requires strong communication skills and an in-depth knowledge about how your  more...

Working within the Sales Culture of Your Organization Working within the Sales Culture of Your Organization How is your sales team organized? Do you know the goals, principles, and culture that drive your sales efforts? To succeed in sales, you must understand the importance of your sales culture and how it influences your overall sales effectiveness. This course provides an introduction to sales cultures and highlights their importance in  more...

Developing a Customer-Focused Sales Approach Developing a Customer-Focused Sales Approach Many organizations base their sales approaches on their own products and services, the duration and scope of their sales cycle, and other internal considerations that do not effectively meet the needs of their customers. But wouldn't placing the customer at the center of the equation generate better results? The short answer is yes. A  more...

Developing a Code of Ethical Conduct ...eing responsible, fair, honest, and respectful. These are essential qualities for both personal and professional success. Following a personal code of ethics is a good way to apply ethical principles and to ensure your reputation and integrity in the workplace are uncompromised. Many companies provide their employees with a formal code of conduct, but you can also develop your own code by  more...

Using Flash CS5 Libraries Text Components ...xt. The effective and balanced presentation of text is an essential element of most interactive applications. Adobe Flash Professional CS5 can be used to create static text content such as page titles or form labels, as well as text that is loaded into a Flash movie dynamically. This course provides an introduction to creating text in Flash Professional CS5. It outlines the considerations for  more...

ActionScript Multimedia in Flash CS5 ActionScript & Multimedia in Flash CS5 Adobe ActionScript, a scripting language used to manipulate Flash movies, is at the heart of creating interactivity in your movies. Gaining a grasp of ActionScript is essential if you want to produce highly interactive user experiences. This, coupled with an ability to integrate sound and video into Flash, will give your movies an interactive edge. This  more...

Preparing for an Internal Interview Preparing for an Internal Interview Preparing for an internal interview requires a unique strategy to leverage one thing you have over external candidates: an internal understanding of how your organization operates. Making the most of this knowledge can be a major asset to you. Whether it's being able to participate in conversations about your company and industry or demonstrating that you  more...

Negotiation Skills for Sales Professionals Preparing to Negotiate ...to Negotiate Effective sales negotiation skills are essential for any successful sales professional. However, being able to maximize the value of your proposal for both you and your customer isn't an easy task. This course provides direction on how to use a strategic negotiation process to strike effective, long-lasting, and profitable sales agreements with your customers. It focuses on  more...

Negotiation Skills for Sales Professionals Value Exchange Negotiation Skills for Sales Professionals: Value Exchange Negotiating concessions and exchanging value are integral aspects of any sales negotiation process. But when is the best time to make concessions? And how do you make concessions effectively so that you maximize the value of your proposal to the other side and maintain a position of power? This course provides detailed instructions  more...

Negotiation Skills for Sales Professionals Reaching Agreement Negotiation Skills for Sales Professionals: Reaching Agreement One of the most difficult tasks in sales negotiations is overcoming barriers to agreement and closing the deal. Being able to understand and anticipate certain barriers is an essential skill for every sales professional. This course provides instruction on the following barriers to agreement: deadlock situations, a customer who  more...

Basic Business Math Percentages Ratios Basic Business Math: Percentages & Ratios An understanding of basic mathematical principles is important for any business person. They enable you to figure out resource requirements, estimate costs, work out average time spent on different activities, or calculate commission earnings. Percentages and ratios are a means of highlighting many relationships in business, not least of which are  more...

Business Law the Manager s Responsibilities ...ions that are better for you and your organization. It is essential that managers understand the principles of business law as they fulfill their responsibilities. This course will explore the impact and legal implications of your decisions at work. It will also outline your responsibility for the actions of your subordinates and familiarize you with basic legal issues, such as liability and  more...

ITIL reg 2011 Edition Overview Introduction to the ITIL reg Framework ...t being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL Framework. Specifically, this course introduces the ITIL Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service  more...

Evaluating Supplier Performance Managing Supplier Relationships ...intaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting  more...

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Proven success in building an E-business ...essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all  more...

Essential Legal and Ethical Principles of the Medical Office ...e student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical assisting; introduction to medical law; physician/patient/assistant relationship; medical office in litigation; as well as ethics, bioethical issues and HIPAA. Depending on the amount of time devoted to the course, the course can be finished within a 5-week  more...

Quicken 2002 Level 1 ...essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software. This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software, and it introduces new features such as automatic online  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita ™s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa ™s needs with the providera ™s capabilities, and  more...

Developing A Child s Critical Thinking Skills ...essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques that adults will find very helpful in working  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

How To Master Sales Skills ...e How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures.  more...

Leading Effective Teams ... hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep the team on track, and tools to  more...

Managing Change ... amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Personal Financial Planning ...nt may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting financial goals, managing credit and debt, building your assets, and limiting your financial liabilities. IMPORTANT NOTE:  more...

PC Fundamentals With Microsoft Windows XP ...oft Windows XP is, how to use the mouse to access various essential screen elements, how to manipulate windows, what menus and toolbars are, and how to customize a Desktop with the use of backgrounds and screen savers. This course will also cover where to go for help with using Microsoft Windows XP, as well as how to safely turn off a computer. The material is presented through explanatory  more...

Learn MS PowerPoint 2000 online with eBooks Leads you through all essential software tasks of PowerePoint 2000  more...

Pharmacy Technician Career Training Program This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will  more...

An Introduction to Linux A Workshop Approach ...o the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a way to familiarize themselves with Linux, but it does assume the user already has some distribution of Linux installed on their system. For those students who do  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn ™t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time.  more...

Conducting Effective Accident Investigations ...training program, supervisors and managers will learn the essential methods required to determine the sequence of events leading up to an accident, the causes behind it, and ways to prevent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety.  more...

Adobe After Effects CS3: Essentials ...Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You ™ll also learn how to use many of the new effects found in After Effects CS3 as well as how to import Photoshop Layer Styles. Learn the tricks you need to get on your way to producing high-end animations. This  more...

Adobe Photoshop CS3: Essentials ...tos, special effects and layering, then the Photoshop CS3 Essential tutorials cover what you need to know to make your images dazzle. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals,  more...

Business Ethics Conduct Policy Statements It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner  more...

Customer Astonishment: The Commitment to World-Class Customer Care ...heir needs. To be Customer Need Driven is the goal. It is essential to build on solid customer relationships, to listen continuously to recognize changing needs, and to earn the right to offer the very best solutions. Your customers expect leadership. As you demonstrate such a commitment, a true spirit of partnership will develop. Brand loyalty will be the result. This course is an overview of  more...

ISO 9001:2000 General Employee Training ...t wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements enhance customer satisfaction achieve continual improvement of its performance in pursuit of  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led ...will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed ...will prepare you to do just that. In addition to learning essential marketing concepts, this course will provide you with the tools and technical know-how to put these ideas into practice. You will assume the role of co-owner of CityShape, a fictional gym in downtown ?Empire City.? Working with your partner, Mike Vito, and a marketing consultant, Tammy Fuller, you will help to fix a  more...

Essential Spanish ...Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who  more...

CompTIA A+ 2009 ...ues and communication and professionalism. The CompTIA A+ Essentials exam from QuickCert measures the necessary competencies for an entry-level IT professional with the equivalent of at least 500 hours of hands-on experience in the lab or field. Hands-on experience or equivalent knowledge includes installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing,  more...

Adobe InDesign CS4: Essentials ...essential training that introduces you to the basics tools, skills and techniques required to create professionally styled text, layouts and graphics that deliver a powerful impact. In this series, youll be guided through the techniques needed to work with text and graphics in your layouts. You will also learn how to apply artistic effects to text and placed artwork, without prior knowledge of  more...

Adobe Encore CS4: DVD Workflow ...essential look at creating a DVD workflow. You will learn step by step what you will need to get video burned onto a DVD and displayed on television screens. The series covers everything from importing file types, to building custom menus, and even exporting to flash. Whether you are new to Encore, or just brushing up on a technique, this series is just what you need to get up to speed fast.  more...

Portfolio to Interview: Landing a Job as a Technical Writer ...ide to Writing Portfolios". These texts are optional; all essential content is contained in the lessons. The full citations for the optional texts are as follows: Competency-Based Resumes: How To Bring Your Resume To The Top Of The Pile (Paperback) by Robin Kessler (Author), Linda A. Strasburg (Author) Paperback: 185 pages Publisher: Career Press; 1 edition (November 2004) Language: English  more...

Photoshop CS Basics To demonstrate the essential tasks for using Photoshop and the processes and considerations for working with color in Photoshop  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

The Telecommunications Industry Overview Version 2 ...nnecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Management Development for Technical Professionals ...urse will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will analyze the traits and skills you currently possess. Then you will determine which skills need enhancement and which skills require development. Various avenues for development will be presented ranging from on-line personality inventories to classes in the development of  more...

Problem Performance Prevention ... workers, if you want to avoid problem performance, it is essential for employees to see clearly what is expected of them. No employee can be criticized for problem performance when no one has explained to him or her the required standard of work. But telling workers what is expected of them is not the end of the story. Performance management is an on-going process and, to be effective at  more...

Problem Performance Improvement ...dge or whatever has caused the performance problem. It is essential that the manager is able then to apply three techniques to support the under achieving worker. These are to use a specific training program to resolve the problem, to appoint a coach to support the worker and to apply rigorous supervision techniques to help the worker to improve. Sometimes though a manager needs to be aware  more...

The Role of Critical Thinking in Organizations ...tional arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay attention and  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Essential Sills for Administrative Support Professionals Simulation ...uccess and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Administrative Professionals Representing Your Boss ...present your boss in a positive and professional light is essential to both your own and your boss's success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your boss's needs, for making your  more...

Handling Conflict ... a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and  more...

An Essential Guide to Giving Feedback ...o ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

The Customer Service Agent in Action ...rld.This course is designed to help CSAs understand their essential functions as well as the context and importance of their work. Increasingly, CSAs are responsible for managing customer relationships. Their jobs have evolved from simple processing of customer service requests to more complex nurturing of the customer, supporting company profitability by building customer loyalty. CSAs collect  more...

E-Learning Essentials Part 2 Marketing Your Solution ...essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups within an organization that need to be understood  more...

Consulting Skills Building Consulting Relationships ...ith a consultant. Identify the essential elements of a contract. Audience The target audience for this series is Internal and external consultants, senior managers, directors, and executives who wish to learn more about completing the consulting process successfully. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Consulting Skills The Consulting Process ...d organization. Since timely completion of the project is essential for a smooth transition into the new facility, you must impress upon Cynthia the importance of implementing her ergonomic initiatives on or before the deadlines you agree on. Unit 2: Setting Consultant Parameters (0.5 - 1 hour) Identify the criteria for effective goals. Set  more...

Strategic Management Developing a Successful Process ...Objectives Unit 1: Understanding Strategic Management Essentials (0.5 - 1 hour) Identify the components of an effective planning document. Apply guidelines to make a strategic plan successful. Recognize the strategic planning roles of key personnel. Identify the characteristics to determine when to  more...

Competitive Intelligence Implementing a Competitive Intelligence System ...0.5 - 1 hour) Identify the three essential components of the CI process. Identify available sources of information. In a meeting, incorporate into the discussion comments about available sources of information. Sequence the steps of the competitive intelligence process. Follow  more...

Microsoft FrontPage 2003 Proficient User ... of FrontPage 2003, giving learners a solid foundation in essential FrontPage 2003 skills. Learn To: Match elements of the FrontPage 2003 environment with their functions. Identify the Web editing views. Identify functions of the basic toolbar buttons. Identify methods for formatting text. Identify the different text alignments. Match the options in the Spelling  more...

Oracle 11i10 System Admin Printer Management Form Personalization ... print options. The course also focuses on demonstrations essential for personalizing forms. In addition, the course contains information about the basic, intermediate, advanced, and administrative concepts related to forms personalization. Learn To: Identify features of print definition components. Identify steps to define a new printer using custom components. Identify  more...

SAP R 3 3 0 ...gational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information from the system, and to use the screen's entry and display fields. Use the mouse or keyboard to control the R/3 System, and execute R/3 functions  more...

SAP R 3 Working with v3 0 ...features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to using Working with R/3 3.0, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data ...a of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create merchandise categories. Create articles. C ontent Emphasis Skills-Based A udience All staff involved in the  more...

SAP R 3 CO Cost Object Controlling ...gives employees, working within internal accounting , the essential skills to carry out tasks within cost object controlling, dealing with all the costs related to the production process and important for product cost calculation. L earn To: Product cost planning. Cost control. Product cost controlling. Create orders. Create master data. C ontent Emphasis  more...

SAP R 3 SD Sales and Shipment Processes ...otations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and shows how to process deliveries, billing  more...

SAP R 3 v4 x MM Inventory Management ...ts and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management. Material Master Record. The Different Goods Movements. Goods Receipt. Reference to Purchase Order. Input Help.  more...

Working with SAP R 3 v4 x ...eatures and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using Working with SAP R/3, no other IT experience is presumed. Please note that the skills taught in this program will not be repeated in any of the following SAP  more...

Oracle8 Database Administration - Manage an Instance ...arameters specified in the parameter file. Identify the essential parameters for a parameter file. Identify the commonly modified parameters of a parameter file. Identify the tasks performed in each stage of an instance startup. Start up an instance by using the Oracle Instance Manager. Change a database state by using the Oracle Instance Manager. Identify the tasks performed in  more...

Programming XML Using XML ... Hypertext Markup Language (HTML) is an advantage but not essential. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Generating XML from Java Objects (1.5 - 2 hours) Identify considerations for generating  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 ...the Windows NT Server 4.0 configuration features that are essential for IIS 4.0 installation. Verify the Windows NT server baseline settings. Install IIS 4.0 on a Windows NT 4.0 server by using the custom installation option. Identify the changes to a Windows NT server after the installation of IIS 4.0. Verify the changes made to the Windows NT server after the installation of IIS 4.0.  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 ...in the Initial phase of the SSL handshake. Identify the essential requisites for implementing SSL Client Authentication on IIS. Create a key pair by using the Key Manager. Install a certificate for a new key. Identify the sequence of steps followed by a client for applying to a certificate server. Configure Certificate Server to generate a client authentication certificate by using  more...

Microsoft Visio 2003 Proficient User ...s of Visio 2003, providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003. Learn To: Identify features of various interface elements in Microsoft Visio 2003. Identify features of different types of drawing templates available in Microsoft  more...

Oracle 11i10 Order to Cash Order Creation Setup ...and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. Learn To: Identify key issues in working with a Blanket Sales Agreement (BSA). Create a Blanket Sales Agreement (BSA). Identify features of internal requisitions. Audience: The target audience is Functional Implementers and Implementation Consultants  more...

Programming XML Using XML ... Hypertext Markup Language (HTML) is an advantage but not essential. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Generating XML from Java Objects (1.5 - 2 hours) Identify considerations for generating  more...

Programming XM XML Parsing ... Hypertext Markup Language (HTML) is an advantage but not essential. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WebSphere Studio Overview (1.5 - 2 hours) Identify features of the WebSphere  more...

XML Programming--Part 1 Components Style Sheets ...nctions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the features of Character Data (CDATA) sections used as examples in XML documents. Unit 2: XML DTD  more...

XML Programming--Part 1 Components Style Sheets ...nctions of valid and well-formed documents. Identify the essential elements of the Extensible Markup Language (XML) syntax. Identify the functions and features of elements in XML. Identify the functions and features of entities in XML. Identify the features of comments and PIs. Identify the features of Character Data (CDATA) sections used as examples in XML documents. Unit 2: XML DTD  more...

FrontPage XP Curriculum ...esigning, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To  more...

FrontPage XP Curriculum ...esigning, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also presented in this curriculum. This curriculum consists of two Skill Builder courses: Course 74091 Microsoft FrontPage 2002 Proficient User Course 74092 Microsoft FrontPage 2002 Expert User Learn To  more...

Frontpage XP Proficient User ...ing a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002.  more...

Frontpage XP Proficient User ...ing a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions are also presented in the course. Learn To • Identify Internet concepts. • Identify features of FrontPage 2002.  more...

FrontPage XP Expert User ...he creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as the creation of Web forms, database integration, collaboration features and publishing options are covered. Learn To • Import a file to a Web site. • Import a Web site. • Manually modify an extract of Hypertext Markup Language (HTML). • Add a  more...

FrontPage XP Expert User ...he creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as the creation of Web forms, database integration, collaboration features and publishing options are covered. Learn To • Import a file to a Web site. • Import a Web site. • Manually modify an extract of Hypertext Markup Language (HTML). • Add a  more...

MS Win XP Install Admin Part 1 Install Config ...Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify additional network and advanced settings for creating an answer file. o Identify guidelines for installing hardware devices on a computer running Windows XP Professional. o Identify features of configuring multiple monitors in Windows XP Professional. o  more...

MS Win XP Install Admin Part 1 Install Config ...Identify user interaction level, distribution method, and essential general and network settings for an answer file. o Identify additional network and advanced settings for creating an answer file. o Identify guidelines for installing hardware devices on a computer running Windows XP Professional. o Identify features of configuring multiple monitors in Windows XP Professional. o  more...

Database Technologies Introduction to SQL ...red in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation on a relational database. After taking this course, students will have a solid foundation in two basic aspects of SQL: Data Definition Language (DDL - creating databases and tables) and Data Manipulation Language (DML - adding,  more...

Security Part 1 Security Concepts ... Identify guidelines for disabling non-essential services. Unit 2: Security Attacks (3 - 4 hours) Identify features of a buffer overflow attack. Identify features of a synchronization (SYN) flood attack. Identify features of spoofing. Identify features of a man-in-the-middle  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion ...Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Interviewing Skills Laws Governing the Interview Process ...with Disabilities Act. Identify the qualifications for essential functions. Identify parts of the interview process that the Americans with Disabilities Act affects. Identify lines of questioning that the Americans with Disabilities Act addresses. Identify the purpose of the Immigration Reform and Control Act. Unit 3: Conducting Legal Interviews Identify areas of  more...

Outlook 2003 Fundamentals ...03: Proficient User course, addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To To identify  more...

Outlook 2003 Proficient User ... 2003: Fundamentals course, addresses the fundamental and essential features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Outlook skills. Learn To To identify options  more...

Six Sigma Deploying Six Sigma ...ix Sigma team roles. Recognize the essential characteristics of a Six Sigma Master Black Belt. Recognize aspects of team training. Identify steps for choosing a Six Sigma project team. Simulation Overview: In the simulation at the end of this unit, you will meet with Bruce Madison,  more...

Negotiating Preparing for a Negotiation ...rchasing a large computer network for a new branch, it is essential that you and your team be as prepared as possible heading into the negotiation. To do this, you need to identify your objectives, determine your variables while protecting those objectives, and follow the correct process for establishing your requirements. Unit 2: Researching the Other Party (0.5 - 1 hour)  more...

Organizational Crisis Mgmt Anticipating Planning for Crises ...udes with coverage of simulations as a means of planning, essential templates, and planning for communications. Learn To To define organizational crisis. To identify types of crisis situations. To identify the phases of a typical crisis. To forecast risks.  more...

Organizational Crisis Mgmt Managing a Crisis ...roducts market is so competitive that customer loyalty is essential. Icon cannot afford to lose its loyal customer base. You are the HR manager and chairperson of the Core Crisis Management Team set up to handle this situation. Present at this first meeting are the CEO, Tara Mills, Operations Manager, John Cameron, and PRO, Kate Taylor. Unit 2: Crisis Communication and Responses (0.5 - 1  more...

Word 2003 Proficient User ...or the certification exam, and have a solid foundation in essential Word skills. Learn To To match document views with their features. To identify options for arranging windows. To identify options for inserting a table in Word. To identify research options in Word.  more...

Word 2003 Curriculum ...or the certification exam, and have a solid foundation in essential Word skills. Microsoft Word 2003 Expert Parts 1 and 2 map to the Microsoft Office Expert certification objectives for the Word 2003 Expert exams. Learners completing these courses should be well prepared for the certification exams, and have a solid foundation in basic Word skills. This curriculum consists of four Skill  more...

Word 2003 Fundamentals ...or the certification exam, and have a solid foundation in essential Word skills. Learn To To create a new document type from a template. To modify a folder. To identify options for saving different file types using the Save As dialog box. To insert page numbers in a Word  more...

Six Sigma Six Sigma Essentials ...Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality initiative. Learn To  more...

Brand Management Fundamentals of Brand Management ...: Fundamentals of Brand Management introduces students to essential brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer adoption  more...

Brand Management Managing Brand Equity ...energy bar, tentatively named Carb-AR, which will include essential nutrients, taste great, and be available at a reasonable price. At prior meetings your team has tentatively approved your idea. If you are successful, your team has indicated that your hard work will result in your being promoted to Product Manager for Carb-AR. Unit 2: Measuring Brand Equity (0.5 - 1 hour)  more...

Programming XML XML Parsing ... Hypertext Markup Language (HTML) is an advantage but not essential. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: WebSphere Studio Overview (1.5 - 2 hours) Identify features of the WebSphere  more...

Programming XML Curriculum This curriculum introduces students to WebSphere Studio Application Developer and provides a general over overview of XML parsing. It also provides a general overview of how to generate XML documents from Java objects and introduces Java programming with XSL Transformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML  more...

Programming XML Curriculum This curriculum introduces students to WebSphere Studio Application Developer and provides a general over overview of XML parsing. It also provides a general overview of how to generate XML documents from Java objects and introduces Java programming with XSL Transformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML  more...

CompTIA Linux 2004 Management ... Identify key aspects of Perl scripting. Unit 2: Essential Administration (1 hour) Identify characteristics of the inittab file. Identify different ways to initiate the system shutdown process. Identify characteristics of user and groups accounts. Identify steps to add and remove user and group accounts. Identify guidelines for backup and recovery planning. Identify  more...

E-Business Part 1 Facing the E-Business Challenge The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. Learn To: a Identify types of e-Business. a Identify e-Business technologies. a Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the  more...

Outlook 2003 Curriculum ...essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses: Microsoft Outlook 2003 Fundamentals Microsoft  more...

E-Learning Essentials Pt 2 - Marketing to Your Key Players ...essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups within an organization that need to be understood  more...

Monitoring Controlling and Closing Programs ...essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great  more...

Electrical Safety for General Industry The Electrical Safety course for General Industry gives you a basic understanding of what safe work practices to implement to prevent and eliminate work-related illnesses and injuries due to electrical exposure. LEARNING OBJECTIVES: Explore electrical hazards that may be present at a workplace Learn about types of injuries that may result from contact with electricity Find out  more...

Hazardous Materials ...f an accident - Study training, first aid, and other essential factors associated with hazardous materials TOPICS COVERED: - Hazardous and Toxic Substances - Flammable and Combustible Liquids - Flammable and Combustible Liquid Classifications - Important Definitions REGULATORY REQUIREMENT: Please see the state/ regulatory requirement from  more...

Means of Egress and Fire Protection ... Learn about emergency action plans Emphasize the essential aspects of a fire protection plan Study training and other essential factors associated with a means of egress and fire protection Course Duration: 1 hour. COURSE PRE-REQUISITE: N/ A TESTING: Quizzes - All quizzes must be passed with a 100% to proceed forward to the next lesson. Final Exam- Final Exam must  more...

Stairways and Ladders - en Espanol The online Stairways and Ladders safety course is designed to give the Spanish-speaking student an understanding of OSHA standards found in 29 CFR 1926. 1050 and their role in the prevention and elimination of work-related injuries and fatalities due to stairways and ladders in the workplace. LEARNING OBJECTIVES: - Understand OSHA standards related to stairways and ladders - Find out  more...

Stairways and Ladders The online, self-paced Stairways and Ladders safety course gives students an understanding of OSHA Construction Standard 29 CFR 1926. 1050 Subpart X. OSHA's Stairways and Ladder regulations gives insight into safe work practices to assist in preventing workplace accidents and fatalities. LEARNING OBJECTIVES: - Understand OSHA standard, 29 CFR 1926. 150 Subpart X, related to stairways and  more...

Business Writing ...ng style identifies who we are and what we know. It is an essential part of the way we communicate and share ideas and information. Ita ™s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our writing does not sound very intelligent. We worry about mistakes, such as  more...

Managing Quality Customer Service Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that  more...

EKG Recognition ...vals, ST Segments, and the normal timings of each area is essential to EKG recognition and best patient outcomes. This course will also describe and discuss the different pacemakers, their uses, and troubleshooting techniques. Objectives Upon completion of this course, the participant will be able to: 1. Explain what an EKG is and the importance of this diagnostic 2. Identify the  more...

Preventing and Managing Norovirus in Healthcare Settings ...aff Suitable for Caring for Symptomatic Patients a Non-essential Staff, Students, and Volunteers Chapter 6: The Importance of Hand Hygiene a Promotion of Proper Hand Hygiene Practices a Use of Soap and Running Water a Hand Sanitizers a Other Hand Hygiene Indications Chapter 7: Closures and Transfers a Closures a Transfers a Discharges to Home Settings Chapter 8:  more...

Norovirus in Long-Term Care Facilities ...aff Suitable for Caring for Symptomatic Patients a Non-essential Staff, Students, and Volunteers a Non-staff Individuals Providing Services in The Facility Chapter 8: Hand Hygiene a Promotion of Proper Hand Hygiene Practices a Use of Soap and Running Water a Resident Hand Hygiene a Hand Sanitizers a When To Wash Hands Chapter 9: Food Handlers in Healthcare a Food and  more...

Communications In Nursing ...rbal communications 2. Demonstrate understanding of the essential elements of communications by recognizing the key components of clear communication 3. List 4 impediments to communications 4. Name each element of the SBAR style of communication 5. Describe 4 methods of improving communications Curriculum 1. Types of communication a. Verbal b. Non-verbal i. Written  more...

The Science of Heat and Moisture Exchangers ... practice and education is important. This information is essential when understanding Respiratory Care and the humidification of the ventilated patient. Objectives 1. Define the basic concepts of humidity and the differences between Absolute Humidity, Relative Humidity, Specific Humidity and Dew Point. 2. Describe the bodya ™s natural humidification process. 3. Recognize  more...

SAP CON101 - Introduction to SAP Configuration ...AP Configuration and Implementation Guide. This course is essential to SAP consultants, Project Managers and Business Analysts. Course Goal: - Introduction to the Implementation Guide - Setting up new SAP implementation projects - Working with the IMG - Project Analysis reporting Release: ECC 6. 0 (newest release) Audience: - SAP Consultants - Project Managers - Business  more...

SAP CONFI101 FICO - Enterprise Structure Configuration ...on for the SAP FI/ CO enterprise structure. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the business elements used in FI/ CO - Create the enterprise structure (company code, controlling area, etc.) - Set up enterprise assignments Release: ECC 6. 0 (newest release) Audience: - SAP Consultants - Business Analysts  more...

SAP CONFI102 - Global Settings Configuration ...al Accounting configuration for SAP FI/ CO. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main configuration settings for the FI module - Set up company codes, fiscal years, parallel currencies, number ranges - Define document types, posting keys, tolerance groups and tax procedures Release: ECC 6. 0 (newest release)  more...

SAP CONFI103 - General Ledger Configuration ...for SAP's Financial Accounting (FI) module. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main configuration settings for the General Ledger component - Set up Charts of Accounts, account groups, sort keys, G/ L accounts - Configure automatic accounts, financial statement versions Release: ECC 6. 0 (newest release)  more...

SAP CONFI104 - Accounts PayableReceivable Configuration I ...for SAP's Financial Accounting (FI) module. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main configuration settings for the Accounts Payable/ Receivable component - Set up account groups, screen layouts, number ranges - Configure sensitive fields, line item displays and much more Release: ECC 6. 0 (newest release)  more...

SAP CONFI105 - Accounts PayableReceivable Configuration II ...for SAP's Financial Accounting (FI) module. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main configuration for Accounts Payable/ Receivable business transactions - Set up automatic payments, tolerances, payment methods and terms - Configure dunning procedures, bank determinations, interest rates and much more Release: ECC  more...

SAP CONFI107 - Asset Accounting Configuration I ...nting configuration for SAP's FI-AA module. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main configuration settings for the Asset Accounting component - Set up Chart of Depreciation, Depreciation Areas and Asset Classes - Configure account determinations, screen layouts, number ranges, etc. - Work with multiple currencies and  more...

SAP CONFI108 - Asset Accounting Configuration II ...nting configuration for SAP's FI-AA module. The course is essential for all FI/ CO consultants and Business Analysts. Course Goal: - Understand the main depreciation types and calculation settings in Asset Accounting - Set up calculation methods, depreciation keys and scrap value keys - Configure transaction types, period controls and calendar assignments - Understand currency  more...

CONSD101 - SD Enterprise Structure Configuration ...for SAP's Sales & Distribution (SD) module. The course is essential for all SD consultants and Business Analysts. Course Goal: - Understand the main enterprise structure for the SD module - Set up Sales Organizations, Distribution Channels, Sales Offices, etc. - Set up and maintain organizational assignments Release: ECC 6. 0 Audience: - SAP Consultants - Business Analysts  more...

SAP102 - Intermediate SAP Skills ...gned for intermediate SAP beginners and it will teach you essential skills of the SAP system. After you have completed this course you will be comfortable working with the most commonly-used functions and features of the SAP system. Course Goal: - Understand common icons in SAP - Work with the clipboard - Work with multiple sessions - Customize your local layout, desktop shortcuts and  more...

CONSD102 SAP SD Master Data Configuration ...for SAP's Sales & Distribution (SD) module. The course is essential for all SD consultants and Business Analysts. Course Goal: - Define main master data objects for Sales & Distribution - Set up Distribution Channels, Divisions, Customer Groups - Configure Payment Terms, Sales Districts, Billing Schedules - Define Item Proposal Types, Number Ranges, Customer Calendars Release: ECC  more...

Cost and Price Analysis eLearning ... the best value to your organization. This information is essential to all negotiations and contract management. As a result of attending this program, participants will be able to: 1. Identify the difference between cost, price, and should cost analyses 2. Conduct price, cost, and should cost analyses 3. Identify areas to reduce total costs of products and services 4. Use templates  more...