Online Essential 12.5 eLearning - Training Resources

Aromatherapy for Emotional Spiritual Well-Being Aromas and the Chakras Free yourself from patterns that impede your happiness. Discover the connection between essential oils, the chakras and your emotional, mental, and spiritual patterns. Learn how they will help you to express and enjoy your individual potential; live the life you truly desire!  more...

Learn MS PowerPoint 2000 online with eBooks Leads you through all essential software tasks of PowerePoint 2000  more...

Essential Spanish Essential Spanish teaches you the basics of European Spanish quickly and easily online. Through a series of online self test exercises and with the help from our online tutors that support your study we make sure you learn with confidence and at your own pace. ESSENTIAL SPANISH - COURSE INTRODUCTION Welcome to this new online Spanish course. It is intended for native speakers of English who wish  more...

CompTIA A+ 2009 The A+ certification validates the latest skills needed by today s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. The A+ certification confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The  more...

WebSite101: Ecommerce strategies for the Entrepreneur WebSite101--The essential ingredients to Ebusiness success. Web presence strategies for the Small Business professional. This course will concentrate on key ingredients for a successful web site, from chosing an effective and useful domain name, site building essentials, definitions of important terms, community building techniques, effective strategies for search engine placement, newsletter  more...

The Entrepreneurship Certificate in Marketing Mastery Program A Trump U Course- Starting a new business means more than having a good idea. The hottest concept will cool off in a minute if it isn t fueled by the knowledge and skills that are needed to transform it into a real and sustainable business. Students will be given an opportunity to work on their own business concepts. Students may complete this course within a reasonable period of time. Contact  more...

Quicken 2002 Level 1 This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software. This course establishes a basic understanding of the essential features of Quicken Deluxe 2002, familiarizing students with the concept of financial management and the use of financial software, and it  more...

Proven success in building an E-business Before you invest, learn the essentials of running an on-line business and avoid getting ripped off! This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business  more...

Pharmacy Technician Career Training Program This program will take you, as a student with no prior experience, into a new career as a Pharmacy Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will  more...

Personal Financial Planning Course description -- Without wise financial planning, the future may not be what most of us hope for, and even the present may be less that comfortable. This course contains the essential principles of planning for both short- and long-term needs and has many tools and references to provide guidance for planning and using personal financial resources. It gives tips and worksheets for setting  more...

PC Fundamentals With Microsoft Windows XP This course introduces students to the basics of personal computers. Students will learn what a computer is and how to identify and classify some basic components and peripherals. Students will also receive instruction on how to turn on a computer and log on to Microsoft Windows XP. In addition, students will learn what Microsoft Windows XP is, how to use the mouse to access various essential  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Instructor-Led A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

Keep Them Coming Back: Customer Retention Strategies That Work--Self-Directed A Trump U Course- Offering the right products and services often isn`t enough: smart marketing is the key to revenue growth. Take this course to find out how to do terrific, affordable marketing on your own. You will learn how to do the kind of marketing that will unlock your business`s potential. And you will start creating the kind of message that truly resonates with your customers.Students may  more...

ISO 9001:2000 General Employee Training ISO 9001:2000 is the standard for quality management systems, and a good tool to improve overall business execution. This course provides a basic understanding of ISO 9001:2000: what it is and what it requires from a company. The student has up to 1 year to access the training. However, it must be completed at one sitting, it cannot be saved and restarted later. ISO 9001:2000 General Employee  more...

How To Master Sales Skills Course description -- The How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as  more...

Customer Astonishment: The Commitment to World-Class Customer Care Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driven  more...

Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. Conducting Effective Accident Investigations It doesn`t have to wait until someone like Indiana Jones descends ancient stone staircases by torchlight, you can quickly determine the causes behind workplace accidents. With our  more...

Business Ethics Conduct Policy Statements It is widely agreed that every company needs to have a policy statement on legal and ethical conduct. The Organizational Sentencing Guidelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner  more...

An Introduction to Linux A Workshop Approach This Web-based course provide users with a hands-on introduction to the Linux operating system. This Web-based course provide users with a hands-on introduction to the Linux operating system, with emphasis on practicing essential skills for setting-up and using a Linux desktop. In all, it covers general information on more than 50 Linux distributions. The course is designed for new users as a  more...

Adobe Photoshop CS3: Essentials Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Adobe After Effects CS3: Essentials Adobe After Effects CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting to learn tips, techniques, and best  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Negotiating for the Sales Professional Course description -- An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this  more...

Choosing a Childcare Provider Course description -- There are numerous options from which to choose a child care provider, and ita s important to find the one that meets your needs the best. This course has guidelines and tools for identifying the essential services that you should expect, determining the competence of the child care staff, matching a childa s needs with the providera s capabilities, and assuring that the  more...

How To Master Business Management Course description -- Every employee and manager needs to know a number of basic business management principles and processes, regardless of his or her function or discipline. This bundle includes topics that will build an employee's mastery of several essential business processes and issues, including financial basics, contracts, and business communications. It includes something for everyone,  more...

How To Master Leadership Course description -- The secrets of organizational effectiveness lie in the capabilities of a company's leadership. This bundle includes those fundamentals of effective leadership that will have the greatest impact on performance. Whether applying essential motivational principles or developing a strategic plan, your organization's leaders will find solid, best-practices guidance in this bundle.  more...

Leading Effective Teams Course description -- This practical, hands-on approach to team leadership addresses the three essential elements of creating an effective team: focusing on results, providing structure, and building positive interactions and teamwork. You will be given tools to help you document the purpose of your team and account for all the tasks that need to be done. You will learn techniques to help you keep  more...

Managing Change Course description -- Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that  more...

Functions of IT Project Managers William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

The Role of Critical Thinking in Organizations In the organizational arena, applied critical thinking skills provide an essential foundation for all effective planning, problem-solving, and decision-making activities. Employees who can analyze and reason consistently and proficiently furnish a cost-efficient resource that results in a distinctive competitive advantage. Workers who are skeptical of quick fixes and operational dogma pay  more...

Management Development for Technical Professionals If you have ever considered moving up to a managerial position, certain personal and professional traits will be necessary when you make that move. In addition to the skills you have as a technical professional, you need to develop the skills of effective managers. This course will assist you in a self-assessment process that is essential to your efforts to become an effective manager. You will  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Problem Performance Improvement It is, of course, not enough to be just aware of problem performance in an organization; a manager needs to know how to improve performance. Most managers will begin with relatively informal approaches to improving performance. This will often take the form of a discussion between the manager and the problem performer in which the manager will want to advise the worker of the problem and then  more...

Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to how you can best assist your  more...

Mentoring as a Manager Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance.  more...

The Telecommunications Industry Overview Version 2 Connecting the globe, the telecommunications industry is an essential element of the modern business world. It is also one of the most volatile. Plagued by regulatory discord and economic uncertainty, telecom carriers have struggled to maintain sound footing and a competitive edge, all the while endeavoring to provide crucial, uninterrupted service to their customers. In an age of rapidly  more...

About 360-Degree Performance Feedback Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,  more...

Facilitative Tools and Formats Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session.  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

The Customer Service Agent in Action There are now some 7 million customer service agents (CSAs) working in nearly 80,000 call centers in the United States. Call centers are burgeoning in Europe and the Pacific Rim as well, and experts predict that the number of CSAs will grow by 20 percent each year. Worldwide, revenues for the call center industry could soon reach almost $60 billion. The magnitude of these numbers suggests the  more...

Identifying Your Customers Expectations Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how your company, its employees, products, and services are perceived. In the first lesson of this course, you'll be shown what characteristics customers want to see demonstrated, what external influences generate  more...

Using Surveys to Measure Customer Satisfaction If you're lucky, your customers will complain when they are dissatisfied with your company's service. If you're not so lucky, they'll say nothing and just take their business elsewhere.It's essential that you keep your fingers on the pulse of customer opinion if you are to prevent them defecting to the competition. You need to measure customer satisfaction on a regular basis, and this course will  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Optimizing E-mail at Work In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in  more...

The Process of Negotiation "Let us never fear to negotiate. But let us never negotiate out of fear." What do you think John F. Kennedy was thinking about when he spoke these words? Have you ever felt fearful while negotiating? Negotiating is unavoidable. It is a natural part of life, like the emotion of fear. Understanding that fear is a form of stress can help explain why it can crop up during the negotiation process if  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

An Essential Guide to Giving Feedback The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to  more...

Photoshop CS Basics To demonstrate the essential tasks for using Photoshop and the processes and considerations for working with color in Photoshop  more...

Monitoring Controlling and Closing Programs Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.  more...

Probability Distributions and Measurement Systems Analysis in Six Sigma Probability distributions are an essential part of descriptive statistics that Six Sigma teams can use to assist in fitting collected data into various types of distributions. Probability distributions help to ascertain specific probability values in the distribution and lead the Six Sigma teams down the hypothesis testing roadmap to the next stage of the Six Sigma DMAIC process. Of course, all  more...

Properties and Applications of Probability Distributions Whether calculating future process capability or the length of time before product failure, probability distributions are essential to the Six Sigma?? Black Belt. Distributions and their random variables are the key to determining supportable conclusions for hypothesis tests and confidence intervals. This course discusses the general use of probability distributions, and reviews the applications  more...

Strategic Approaches to Total Rewards HRCI SPHR One of the largest expenditures for organizations is often employee salaries and benefits. Developing an integrated compensation and benefits program that aligns with strategic goals is essential for HR today. This course examines how compensation and benefits programs are changing. The course looks at how the total rewards system is becoming more popular and assesses how organizations need to  more...

Strategic Approaches to Labor Relations HRCI SPHR HR professionals develop organizational strategies to secure and develop a company's successful and profitable operations. The employee plays a central role in such operations. As such it has become essential for HR professionals to constantly be on the lookout for strategies that allow them to develop a good working relationship between the employee and employer. This course covers strategies  more...

Strategic Approaches to Risk Management HRCI SPHR Risk management, the safeguarding of the health, safety, and security of employees, is essential for business success and of particular concern to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and  more...

The Ins and Outs of Capital Budgeting Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget  more...

Developing a New-product Strategy Product development is not a mystery. Nor is it only the concern of your research and development department. One of your main responsibilities as a product manager is to create a new-product strategy. This means that in addition to developing new-product goals, you also need to develop a plan for reaching those goals. In this course, you'll explore the tools and techniques to help you create a  more...

The Principles of Financial Management Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all  more...

Advancing Your Administrative Career Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain  more...

E-Learning Essentials Pt 2 - Marketing to Your Key Players This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Oracle8 Database Administration - Manage an Instance Course Overview This course is the first in a five-part series covering the database administration strategies and procedures provided in Oracle8. In this course, participants will learn about the concepts and procedures associated with Oracle architectural components, using the database administration tools, managing an Oracle instance, and using National Language Support. L earn To:  more...

Working with SAP R 3 v4 x Course Overview To fully exploit the functionality of R/3, business users need to be both confident and proficient in the use of all the main navigational features and system functionalities of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business activities. While confidence in the use of Windows applications is a prerequisite to using  more...

SAP R 3 v4 x MM Inventory Management Course Overview SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan, enter, check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module. L earn To: Basic Principles. Inventory Management.  more...

SAP R 3 SD Sales and Shipment Processes Course Overview The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries, quotations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales  more...

SAP R 3 CO Cost Object Controlling Course Overview This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Consulting Skills The Consulting Process Consulting Skills: The Consulting Process explains your responsibilities throughout the seven-step consulting process. It identifies the processes for selecting a problem resolution, implementing the solution, and closing the consulting contract. Learn To Identify the steps for creating an outline of need. Follow the process for choosing  more...

Strategic Management Developing a Successful Process Strategic Management: Developing a Successful Process offers the student an overview of the information required to identify the components that comprise an effective planning document and organize an appropriate strategic business plan. The student will learn the proper guidelines to get the plan accepted as well as the correct steps to implement, execute, and monitor the plan effectively.  more...

Competitive Intelligence Implementing a Competitive Intelligence System Competitive Intelligence: Implementing a Competitive Intelligence System offers the student an overview of what competitive intelligence (CI) entails, and how to develop and implement a CI system in an organization. The program covers in detail the benefits of having CI in an organization, as well as the steps of the CI process. It also covers the types of CI systems and how to select one.  more...

Microsoft FrontPage 2003 Proficient User This course will address the core features of FrontPage 2003, giving learners a solid foundation in essential FrontPage 2003 skills. Learn To: Match elements of the FrontPage 2003 environment with their functions. Identify the Web editing views. Identify functions of the basic toolbar buttons. Identify methods for formatting text. Identify the different text alignments. Match  more...

Oracle 11i10 System Admin Printer Management Form Personalization The course covers concepts and tasks associated with printer management, such as registering a new printer, printing with the pasta utility, and customizing print options. The course also focuses on demonstrations essential for personalizing forms. In addition, the course contains information about the basic, intermediate, advanced, and administrative concepts related to forms personalization.  more...

SAP R 3 3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization's business/industry classification. L earn To: Use R/3 to control the system, display information  more...

SAP R 3 Working with v3 0 Course Overview To fully exploit the functionality of R/3 3.0, business users need to be both confident and proficient in the use of all the main navigational features and systems functionality of SAP. This course is essential study for users of all R/3 modules, regardless of the organization a a s business activities. While confidence in the use of Windows applications is a prerequisite to  more...

SAP R 3 v4 0 Retail Organizational Structures and Master Data Course Overview The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail. L earn To: Logistics organizational structure. Organization of financial accounting. Create  more...

Programming XML Using XML This course firstly provides a general overview of how to generate XML documents from Java objects. It introduces Java programming with XSL Transforamtions (XSLT). It covers architectural implications of incorporating XML into business applications. Lastly, this course shows how to use the DB2 XML Extender to import and export XML from a DB2 database. Learn To To  more...

IIS 4 0 Creating Configuring a Web Server - Part 1 Course Overview This is the first course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the key features  more...

IIS 4 0 Creating Configuring a Web Server - Part 2 Course Overview This is the second course in a four part series that will provide students with the knowledge to support the various features of Microsoft Internet Information Server 4.0. Participants will gain an understanding of the product's architecture and perform the procedures to install, configure, and implement Internet Information Server. L earn To: Identify the Microsoft  more...

Microsoft Visio 2003 Proficient User This course introduces the basics of Microsoft Visio 2003. The course focuses on the core features of Visio 2003, providing learners a solid foundation in essential Visio 2003 skills. This will help the learners create simple and specialized diagrams by using different shapes and wizards provided by Visio 2003. Learn To: Identify features of various interface elements in Microsoft Visio  more...

Oracle 11i10 Order to Cash Order Creation Setup This course describes the methods for creating BSAs, internal orders, and drop shipments. The course also describes the options for scheduling, booking, copying, and importing orders. In addition, this course covers the essential and optional steps for setting up a sales order. Learn To: Identify key issues in working with a Blanket Sales Agreement (BSA). Create a Blanket Sales  more...

Programming XML Using XML This course firstly provides a general overview of how to generate XML documents from Java objects. It introduces Java programming with XSL Transforamtions (XSLT). It covers architectural implications of incorporating XML into business applications. Lastly, this course shows how to use the DB2 XML Extender to import and export XML from a DB2 database. Learn To To  more...

Programming XM XML Parsing This course introduces students to WebSphere Studio Application Developer. It provides a general over overview of XML parsing and it introduces students to the Simple API for XML (SAX) parser and the Document Object Model (DOM) XML parser. Learn To To identify features of the WebSphere Studio family. To identify features of WebSphere  more...

XML Programming--Part 1 Components Style Sheets Course Overview This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This  more...

XML Programming--Part 1 Components Style Sheets Course Overview This first course in the series will teach learners why XML is useful for developing Web and enterprise applications and the basics about how to write XML well-formed documents. It will cover the history of XML, the features and benefits of XML, writing XML documents, and using style sheets, including Cascading Style Sheets (CSS) and the Extensible Style Language (XSL). This  more...

FrontPage XP Curriculum Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...

FrontPage XP Curriculum Course Overview This curriculum introduces the learner to both the core elements and higher level skills required to work with Web sites in FrontPage 2002. Topics covered include the principles of designing, structuring and modifying a Web, the procedures essential to creating both Web pages and Web sites, and task management. SharePoint Team Services and FrontPage Server extensions are also  more...

Frontpage XP Proficient User Course Overview This course introduces the learner to core elements of FrontPage 2002. The principles of designing and structuring a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions  more...

Frontpage XP Proficient User Course Overview This course introduces the learner to core elements of FrontPage 2002. The principles of designing and structuring a Web site are introduced, as well as, the procedures essential to creating both Web pages and Web sites. The organization and management of a Web site is covered as well as Task management. Features such as SharePoint Team Services and FrontPage Server extensions  more...

FrontPage XP Expert User Course Overview This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered, as well as, design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as  more...

FrontPage XP Expert User Course Overview This course delivers instruction on the higher level skills required to work with Web sites in FrontPage 2002. Modification and structuring of Web sites are covered, as well as, design considerations and procedures fundamental to Web site customization that include the creation of dynamic pages, frames and tables. Finally, essential elements in client/server interaction, such as  more...

MS Win XP Install Admin Part 1 Install Config This is the first course in a five part series that discusses how to effectively plan an installation, perform a new installation and perform an upgrade. It also teaches how to automate the installation of Microsoft Windows XP Professional by using an answer file and a UDF by using the Setup Manager Wizard, and how to configure additional answer file settings. Finally, it covers how to install and  more...

MS Win XP Install Admin Part 1 Install Config This is the first course in a five part series that discusses how to effectively plan an installation, perform a new installation and perform an upgrade. It also teaches how to automate the installation of Microsoft Windows XP Professional by using an answer file and a UDF by using the Setup Manager Wizard, and how to configure additional answer file settings. Finally, it covers how to install and  more...

Database Technologies Introduction to SQL The second in a two-part series, this course will teach students the fundamental skills and knowledge needed to acquire a foundation-level understanding of SQL. Building on the basic relational database skills and knowledge acquired in the first course, this course teaches students the essential SQL statements, and associated variations, needed to perform fundamental data access and manipulation  more...

Security Part 1 Security Concepts This course introduces the learner to general security concepts. It begins with an introduction to access control technologies including MAC, DAC, and RBAC. Authentication methods including CHAP, Kerberos, Certificates, Tokens, and Passwords are taught. The learner is stepped through methods to counteract various security attacks including Replay, TCP/IP hijacking, social engineering, password  more...

Effective Presentations Planning a Presentation In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common  more...

Effective Presentations Essentials of Persuasion In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Outlook 2003 Fundamentals This course, along with the Outlook 2003: Proficient User course, addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. Learn To  more...

Outlook 2003 Proficient User This course, along with the Outlook 2003: Fundamentals course, addresses the fundamental and essential features of Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Outlook skills. Learn To  more...

Six Sigma Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...

Negotiating Preparing for a Negotiation Negotiating: Preparing for a Negotiation offers the student information about the different types of objectives and variables, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation,  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Word 2003 Proficient User This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To match document views with their features.  more...

Word 2003 Curriculum This curriculum will prepare students for both the Microsoft Office Specialist and Microsoft Office Expert exams. Microsoft Word 2003 Fundamentals and Proficient User address the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and  more...

Word 2003 Fundamentals This series addresses the fundamental features of Word as defined by the Microsoft Office Specialist certification objectives for Word 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam, and have a solid foundation in essential Word skills. Learn To To create a new document type from a template.  more...

Six Sigma Six Sigma Essentials In Six Sigma: Six Sigma Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality  more...

Brand Management Fundamentals of Brand Management Brand Management: Fundamentals of Brand Management introduces students to essential brand information, including common branding terms, the importance of brand value, the characteristics of a good brand name and brand mark, and the responsibilities a brand manager should fulfill. The program also details the role brand management plays in the strategic marketing process, the steps of the consumer  more...

Brand Management Managing Brand Equity Brand Management: Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.  more...

Programming XML XML Parsing This course introduces students to WebSphere Studio Application Developer. It provides a general over overview of XML parsing and it introduces students to the Simple API for XML (SAX) parser and the Document Object Model (DOM) XML parser. Learn To To identify features of the WebSphere Studio family. To identify features of WebSphere  more...

Programming XML Curriculum This curriculum introduces students to WebSphere Studio Application Developer and provides a general over overview of XML parsing. It also provides a general overview of how to generate XML documents from Java objects and introduces Java programming with XSL Transformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML  more...

Programming XML Curriculum This curriculum introduces students to WebSphere Studio Application Developer and provides a general over overview of XML parsing. It also provides a general overview of how to generate XML documents from Java objects and introduces Java programming with XSL Transformations (XSLT). This curriculum consists of two Skill Builder courses: Programming XML: XML Parsing Programming XML: Using XML  more...

CompTIA Linux 2004 Management This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. Learn To: Identify components of a  more...

E-Business Part 1 Facing the E-Business Challenge The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business. Learn To: a Identify types of e-Business. a Identify e-Business technologies. a Identify the phases of e-Business. a Identify major trends in e-Business. a Identify the  more...

Outlook 2003 Curriculum This curriculum addresses the fundamental and essential features of Microsoft Outlook as defined by the Microsoft Office Specialist certification objectives for Outlook 2003 Specialist exam. Learners completing this series should be well prepared for the certification exam and have a solid foundation in essential Outlook skills. This curriculum consists of two Skill Builder courses:  more...