Online Essential Skills eLearning Training
From Online Training Directory
How To Master Sales Skills



...e How to Master Sales Skills bundle will develop the most essential skills in sales personnel without extensive away-from-work classroom training. Based on fundamental best practices, these courses prepare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures.
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From Serebra Learning Corporation
Introducing Contact Centers CSR Success Criteria
This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Assessing Customer Behavior
In the modern customer-centric business model, dealing with all customers in a positive and efficient manner is paramount. But this goal can become daunting to a TSA who has not developed the ability to identify various behavior types and apply appropriate techniques to deal with them in a way that builds a positive relationship between the customer and the company. This course instructs agents in
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Functions of IT Project Management
William Shakespeare wrote, "Be not afraid of greatness; some are born great; some achieve greatness, others have greatness thrust upon them." Good information technology (IT) project managers are trained, not born. As an IT project manager, you can achieve greatness by improving and developing your own skills through continued education and experience. Your management skills will become better
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PrimeDiversity Management Be a Diversity Ambassador
This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues
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Lotus Notes 4.6 System Administration


In this course the student learns the essential skills for system administration of Lotus Notes 4.6.
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Moving to Domino Lotus Notes R5 Application Development


This course will teach the student the essential skills for moving to Domino R5 application development.
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Moving to Domino Lotus Notes R5 System Administration


In this course the student will learn the essential skills for moving to Domino R5 system administration.
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SAP R/3 Retail Organizational Structures & Master Data
The purpose of this course is to give users working in retail companies knowledge of the organizational structure and master data of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail.
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SAP R/3 CO Cost Object Controlling
This course is designed to show how Cost Object Controlling is carried out in SAP R/3. It provides a general introduction to the theory of Cost Object Controlling and introduces the relevant menus and screens. The course shows where direct costs and overheads are entered and covers aspects of bills of materials and routings. The steps involved in processing an order as well as the associated
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SAP R/3 SD Sales and Shipment
The purpose of this course is to provide practical skills in the use of R/3 SD for sales and shipping processes. Students will learn to process inquiries quotations orders shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at
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SAP R/3 MM Inventory Management - Rel 4.x
SAP's Inventory Management system allows you to manage stocks on a quantity and value basis in order to plan enter check goods movements and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module.
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From 123-CBT Computer Based Training
SAP R 3 v4 x MM Inventory Management

...ts and carry out physical inventories. You will learn the essential skills needed to ensure efficient and sensible use of the Inventory Management services within the MM Module.
L earn To:
Basic Principles.
Inventory Management.
Material Master Record.
The Different Goods Movements.
Goods Receipt.
Reference to Purchase Order.
Input Help.
Cancellations and
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SAP R 3 SD Sales and Shipment Processes

...otations, orders, shipping and billing. They will acquire essential skills to work with the Sales Information System. The course exploits practical scenarios to illustrate the content. The course shows how to process sales documents and looks at the functions used during the pre-sales phase. It covers the sales and distribution document chain and shows how to process deliveries, billing
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SAP R 3 CO Cost Object Controlling

...gives employees, working within internal accounting , the essential skills to carry out tasks within cost object controlling, dealing with all the costs related to the production process and important for product cost calculation.
L earn To:
Product cost planning.
Cost control.
Product cost controlling.
Create orders.
Create master data.
C ontent Emphasis
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SAP R 3 v4 0 Retail Organizational Structures and Master Data

...a of the SAP R/3 retail system. This course also provides essential skills in daily activities associated with use of Master Data in IS Retail.
L earn To:
Logistics organizational structure.
Organization of financial accounting.
Create merchandise categories.
Create articles.
C ontent Emphasis
Skills-Based
A udience
All staff involved in the creation,
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From Service Strategies
Support Representative - Online
Superior customer service is critical to continued success for any service organization. This 1-day course introduces entry-level service representatives to the fundamental principles and techniques required for excellent customer service delivery. As the first, or principal, line of contact with customers, service representatives have a unique and challenging opportunity to influence customer
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From Backup Training Corporation
Cultural Diversity for Teachers

How to regard each individual as a culturally diverse entity, how to recognize stereotypes, and how to develop a personal awareness of exclusion are developed as essential skills for teachers in their classrooms, schools, and in their communities.
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From Skillspride Online Training
Lotus Approach 97 Introduction
Approach 97 for Windows 95/98 is a database from Lotus designed specifically for graphical Smartsuite products. This course is designed to teach the essential skills required to start using Approach to a level of competence sufficient for readers to produce their own database application; to be able to view data, query files and produce simple reports. An introduction to database theory and
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PC Fundamentals
...essential skills of personal computer operation, providing a valuable introduction for both users and support newcomers. On course completion, readers will be able to understand the components of a PC; take care of the computer, through cleaning and simple preventative maintenance; copy and move files using the DOS directory structure; run Windows and start applications; customize the Windows
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From Education Systems
ASTA Family Travel Specialist
The ASTA travel specialist program is designed to help you, the professional, develop specialist skills. This course progresses from general concepts toward specific strategies and skills. Begin by exploring the characteristics and benefits of family travel, then focus on marketing by developing and segmenting the family travel market, and finally discover some essential skills and strategies for
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From Sessions Online School of Design
Branding & Identity Course


...answers in this course.
Explore through case studies the essential skills required to design logos, marketing materials, and advertising programs to establish and promote a corporate identity.
You'll be designing or redesigning company identities for both existing companies and newly established businesses.
Outline:
Outline:
LESSON 1 Intro to Corporate Identity How does a company and
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