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FINANCE ACCT ESSENTIALS FOR NON-FINANCIAL PROFESSIONALS

FINANCE & ACCT. ESSENTIALS FOR NON-FINANCIAL PROFESSIONALS
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Managing a Customer Focused Department Simulation

...ent skills, encompassing the objectives of delivering the essentials of customer service, obtaining employee support, reviewing the service process, improving the service process, managing team performance, and empowering and motivating customer service providers. The Managing a Customer-focused Department Simulation comprises three scenarios and is based on the SkillSoft series "Managing a
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Listening Essentials Improving Your Listening Skills

...Essentials: Improving Your Listening Skills
There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how
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Listening Essentials The Basics of Listening

...Essentials: The Basics of Listening
Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill,
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Interpersonal Communication Listening Essentials

...Essentials
Sir Winston Churchill said 'Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.' Effective listening takes more than just courage; it also takes constant learning and practice. To prepare for effective listening, you need to identify and overcome the barriers that stand in the way of effective listening. You also need to be an
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Problem Solving The Fundamentals

Problem Solving: The Fundamentals
'The problem,' says author and psychiatrist Theodore Rubin, 'is not that there are problems. The problem is expecting otherwise and thinking that having problems is a problem.' A problem is a question or situation that presents doubt, perplexity, or difficulty. It's an issue that needs to be corrected or overcome in order to achieve a desired state. Problem
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Interpersonal Communication Communicating with Confidence

...d credibility. But trust and credibility are not the only essentials. You also need to use specific communication behaviors to project confidence in all your verbal and nonverbal interactions. The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the
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Professional Networking Essentials

...Essentials
Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in advancing your career
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Negotiation Essentials Planning for Negotiation

...Essentials: Planning for Negotiation
It's true that negotiating can sometimes seem a daunting task. But if you're properly prepared, you'll likely reach an outcome that benefits both you and the other party without too much stress. If you've ever gone into a negotiation without preparing, it's likely that you were reactive and unfocused, and you may have ended up with a less than
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Negotiation Essentials What is Negotiation

...Essentials: What is Negotiation?
Everyone has to negotiate at some point in his or her life. Strong negotiations skills can be survival skills, both in and out of the workplace. But being able to negotiate successfully requires that you understand some of the basic concepts of negotiation. Negotiation has been described in many ways getting what you want, reaching an agreement,
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Negotiation Essentials Persuading

...Essentials: Persuading
Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be persuasive
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Negotiation Essentials Communicating

...Essentials: Communicating
If you want to achieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This
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Negotiation Essentials Avoiding Pitfalls in Negotiation

...Essentials: Avoiding Pitfalls in Negotiation
Negotiations can be tough. But keeping your wits through pressure and problems can lead to breakthroughs and success. Negotiations commonly fail because poor approaches and tactical blunders create additional stumbling blocks to overcome. Negotiators need to be aware of the kinds of actions or attitudes that can hinder the achievement of an
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Applying Your Field Sales Approach

Applying Your Field Sales Approach
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales
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Sales Communications Essentials

...Essentials
For your value proposition to be perceived as credible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders,
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Employee Sexual Harassment Awareness

...ny in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually harassing in the workplace. Participants will also learn about courses of action
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Professional Networking Essentials Finding Opportunities to Make Connections

...Essentials: Finding Opportunities to Make Connections
In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be taken lightly. Poor
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Professional Networking Essentials Developing Confidence

...Essentials: Developing Confidence
Why can some people walk into a room and start making new acquaintances almost immediately? It's as if they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem
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IT Project Management Essentials Testing Deliverables Closing IT Projects

...Essentials: Testing Deliverables & Closing IT Projects
Because it's a significant point in an IT project, the closing phase has its own set of processes and activities. When a project manager carries out those activities and processes, he or she can demonstrate that the project goal has been met and provide the team with a sense of accomplishment. In addition, carrying out the final tasks
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Cash Flow Mgmt Essentials for Non-financial Professionals

...Essentials for Non-financial Professionals
Cash flow management involves monitoring, analyzing, and adjusting your business's cash flows to maintain a steady flow of cash available for your activities when needed. Sustaining working capital while managing the flow of cash is often a challenge with many businesses. Sale of goods and services results in cash coming in, while paying bills,
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The Essentials of Budgeting for Non-financial Professionals

...Essentials of Budgeting for Non-financial Professionals
Professionals and functional managers in every department deal with budgets one way or another for providing targets and direction in their day-to-day decision making and control activities. The budget is a formal expression of the plans, goals, and objectives of an organization and familiarity with the essentials of the budget is
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Performance Appraisal Essentials 360-Degree Appraisals

...Essentials: 360-Degree Appraisals
By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is
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Performance Appraisal Essentials Planning for Appraisals

...Essentials: Planning for Appraisals
The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and
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Performance Appraisal Essentials Conducting Traditional Appraisals

...Essentials: Conducting Traditional Appraisals
If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn't easy but it's an important part of a manager's job. Regularly appraising your employees' job performance can reinforce outstanding performance, as well
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Marketing Essentials Planning and People

...Essentials: Planning and People
The four Ps of the traditional marketing mix (Product, Price, Place, and Promotion) are important strategic cornerstones of any marketing activity. However, this traditional view of the Marketing Mix fails to address two very important aspects of marketing: planning and people. This course focuses its attention on the importance of linking marketing
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Marketing Essentials Product and Price

...Essentials: Product and Price
How do you know what kind of products and services you should be marketing? How do you develop successful products and services? How do you promote and sell them? In today's highly competitive marketplace, these considerations are more important than ever. This course focuses on the answers to these questions and provides key insight into the importance of
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Marketing Essentials Place

...Essentials: Place
Getting your products and services into your customers' hands is not a simple task; a multitude of factors must be considered. How do you select the most effective distribution channels? Should you be targeting your distributors to help promote and sell your products, or should you appeal directly to consumers? How do you build strong relationships with distributors?
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Marketing Essentials Promotion

...Essentials: Promotion
How do you get customers interested in your products and services? What kinds of sales and advertising strategies will you use? How will public relations support your promotional strategies, if at all? Promotion, a key aspect of the marketing mix, focuses on raising awareness about your product and service offerings among key customer target groups. This course will
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Marketing Essentials Marketing and Ethics

...Essentials: Marketing and Ethics
What role does ethics play in marketing? What is corporate responsibility and how is it linked to marketing? In order to develop strong and lasting customer relationships, organizations must ensure their marketing practices are fair, honest, and accurate about their product and service offerings. While marketing is a key business function, it also has an
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Critical Thinking Essentials What is Critical Thinking

...Essentials: What is Critical Thinking?
Critical thinking is something everyone does to some degree or another in their professional and personal lives. Almost all of your everyday activities require you to seek information, analyze alternatives, assess the alternatives, and reach some conclusion. And all of these processes are part of critical thinking. Thinking plays a powerful role in
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Critical Thinking Essentials Applying Critical Thinking Skills

...Essentials: Applying Critical Thinking Skills
Your thinking can have a significant effect on the quality of your life - it determines how well you work through complex problems, make decisions, and accomplish your goals. That's why developing critical thinking skills is so important. To think critically is a practical goal - one you can apply to every question, issue, or problem you face.
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Marketing Essentials Introduction to Marketing

...Essentials: Introduction to Marketing
How do you know what consumers really want? How do you know which consumers to go after and how to get them interested in your products and services? You need to develop an effective marketing strategy. Marketing is a core business process that helps companies develop strong relationships with consumers - it is used to identify the right consumers,
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ORACLE 11i e-BUSINESS SUITE ESSENTIALS FOR IMPLEMENTERS

ORACLE 11i e-BUSINESS SUITE: ESSENTIALS FOR IMPLEMENTERS Oracle
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220-701 CompTIA A Essentials 2009

220-701 CompTIA A Essentials 2009 CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
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A Essentials 2009 Config Displays Peripherals Laptops Printers

...Essentials 2009: Config. Displays, Peripherals, Laptops & Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
Add-on devices and displays are a whole market in themselves, as are laptops and printers. The mobile world of technology has seen two ongoing trends: bigger and better displays, and smaller and more efficient components and laptops. This course examines these trends and
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Anger Management Essentials Managing Controlling Anger

...Essentials: Managing & Controlling Anger
Anger is a subject that affects most everyone. Some individuals need help in controlling their anger, whereas others need help to positively express feelings of anger that are buried. It's important to find healthy ways of owning and expressing your anger. Otherwise, it may find some expression that is inappropriate, unhealthy, or
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Ajax API Essentials

...Essentials
This course will explore the various technologies that are employed in Ajax applications. It will begin by examining the important role that XML and CSS play in developing Ajax applications that interact with data sent from the server. Then it will discuss common troubleshooting issues that may arise in Ajax applications. Finally, it will explore how web services and APIs can
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HIPAA Privacy Essentials

...Essentials
This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of
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Anger Management Essentials Understanding Anger

...Essentials: Understanding Anger
Anger is a normal and even healthy emotion, rooted in the instinct for self-preservation. It provides important information about our relationships with others and can help us face trouble and overcome obstacles. But if it's not managed properly, this powerful emotion can be very destructive. And the consequences of poorly managed anger in the workplace may
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Application Access Delivery in MS Win Server 2008

Application Access & Delivery in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator
One of the administrative tasks to consider when making network design and infrastructure plans is the business's requirements for application availability, deployment, and management. This can involve the need to make desktop environments or
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Monitoring Using Reports in System Center Essentials 2010

...Essentials 2010 Microsoft
System Center Essentials 2010 allows administrators to actively monitor all objects being managed, ensuring they are running correctly. If a failure occurs or a service is not working properly, they can immediately correct the issue by viewing the alerts that are generated by Essentials monitoring features. Essentials allows notifications to be setup to send
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Managing computers Devices Updates in System Center Essentials 2010

...Essentials 2010 Microsoft
System Center Essentials 2010 allows network administrators to manage computers and devices in midsize IT environments by allowing them to deploy updates and software packages based on specific computer needs. Essentials allows the creation of specific computer groups, and then creates and deploys updates from Microsoft Updates and other software vendors either
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Installing Configuring System Center Essentials 2010

...Essentials 2010 Microsoft
System Center Essentials 2010 is a system management tool for medium-size organizations. It is used by network administrators to manage computers and devices in their organizations. Essentials 2010 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to manage clients and computers in
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Delegation Essentials An Introduction to Delegation

...Essentials: An Introduction to Delegation
Every manager dreams of having more time to finish the never-ending work that comes with the role. And while you can't use some magic trick to stretch out the hours in a day, you can delegate certain tasks. With appropriate and deliberate planning, this can free up precious time so you can focus on your essential to-do's while still accomplishing
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Delegation Essentials The Delegation Process

...Essentials: The Delegation Process
Delegating work to employees isn't simply a matter of off-loading whatever tasks you don't want to do yourself. Effectively delegating tasks as a manager requires careful planning, selection, and follow-up. This course explores the process of delegation and describes techniques that managers can employ to delegate tasks effectively. Specifically, it
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Delegation Essentials Overcoming Delegation Problems

...Essentials: Overcoming Delegation Problems
Like most other skills required to manage employees effectively, delegation is something that improves with practice and experience. But few managers, regardless of their level of experience, can delegate tasks perfectly each time. The root of the problem may be the manager's lack of certain delegation skills. Or perhaps the employee lacks
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MS SYSTEM CENTER ESSENTIALS 2010 INSTALLATION CONFIGURATION

MS SYSTEM CENTER ESSENTIALS 2010: INSTALLATION & CONFIGURATION Microsoft
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Backing Up Restoring Troubleshooting Essentials 2010

...Essentials 2010 Microsoft
As with any IT system resource, a backup and restore plan should be documented and followed to ensure no data is lost in case of an unexpected failure. System Center Essentials 2010 is a management system that provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store
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Virtualization Management in Essentials 2010

...Essentials 2010 Microsoft
System Center Essentials 2010 contains a built-in Virtual Machine Manager to provide administrators with a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines to virtual machines
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The Accounting Cycle and Accrual Accounting

The Accounting Cycle and Accrual Accounting
Accounting involves recording, summarizing, and presenting financial transactions. You need to analyze transactions before recording them in daily journals. Organizations use a variety of accounts, called general ledgers collectively, to record transactions in a number of business areas. A chart of accounts lists all these accounts in the general
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Project Management Essentials PMBOK GUIDE - Fourth Edition-Aligned

Project Management Essentials (PMBOK GUIDE - Fourth Edition-Aligned) PMI
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IT Strategy Essentials Creating an IT Strategy Plan

...Essentials: Creating an IT Strategy Plan
Once you've identified the value IT brings to your organization and determined the level of alignment between the IT Department and business strategies, it's time to create an IT strategy plan. The plan provides a roadmap of the IT initiatives that create business value and align with business objectives. This course describes steps in developing
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IT Strategy Essentials Implementing an IT Strategy

...Essentials: Implementing an IT Strategy
After your IT strategy plan is complete, you can start implementing it. But first you need to get buy-in from various stakeholders so that the work that's required to carry out the IT strategic initiatives can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is
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IT Strategy Essentials Business IT Strategy Alignment

...Essentials: Business & IT Strategy Alignment
How well are IT and business strategies aligned in your organization? In companies where IT and business collaborate successfully, IT is often used to exploit innovation to drive constant improvement in business operations. This can result in new products and capabilities that give the company a competitive advantage. You can measure IT and
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A Essentials 2009 Computer Hardware Components

...Essentials 2009: Computer Hardware Components CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
The IT industry has grown by leaps and bounds, but the backbone of that work has always remained the computers themselves. In order for a computer to function correctly it requires specific types of hardware components. This course covers the different types of motherboards, power supplies,
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A Essentials 2009 Operational Procedures and Preventative Maintenance

...Essentials 2009: Operational Procedures and Preventative Maintenance CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
Operational procedures are necessary to guarantee that products function properly while not damaging the environment, other products, or individuals around them. Another aspect of operational procedures is the need for professionalism and good communication skills in
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A Essentials 2009 Security and Network Fundamentals IPv6 update

...Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and
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A Essentials 2009 Troubleshooting Computers and Printers

...Essentials 2009: Troubleshooting Computers and Printers CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
Troubleshooting computer problems is a major role in the computer technician's life. Every day there will be new problems to solve. This course examines the theories and practical application methods to troubleshoot problems on computers, laptops, and printers. This course is one of
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A Essentials 2009 Installing Windows Operating Systems Windows 7 Update

...Essentials 2009: Installing Windows Operating Systems (Windows 7 Update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
There have been numerous versions of Windows over the years, and each has added new abilities and components. Each new version of the Windows operating system provides better and more efficient features to improve the user's interaction with the operating system and
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A Essentials 2009 Using Managing Windows Windows 7 Update

...Essentials 2009: Using & Managing Windows (Windows 7 Update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials
With each new version of the Windows operating system, new interface elements and enhancements have been made to provide better visual effects and easier access to the tools and utilities that are provided to use and manage them. This course demonstrates how to use the Windows
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CompTIA Server 2009 Server Functions Network Essentials

...Essentials CompTIA CompTIA Server 2009 SK0-003 CompTIA Server 2009
A network may have many servers on it, each playing a unique role. In order for a server to do its job properly, it must have the proper hardware and software installed. A server may be performing a network service, such as DNS or DHCP, serving applications such as e-mail, or providing network security as in the case of a
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Government Contracting Essentials

...Essentials
Overview/Description
This course will provide a resource for employees of organizations who do business with the federal government and who therefore need to know how various federal laws that govern the contracting process affect their operations. Note that there may be special local or state rules that also apply, but those are not addressed in this course. This course was
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Configuring Administrating Sharepoint 2010 Search

... to make key business decisions. This course provides the essentials to configure and manage Search for SharePoint 2010. The course will cover how to configure crawl schedules, iFilters, crawl rules, content sources, scopes, managed properties, content types, search components, index partitioning and federated search locations . This course is one of a series in the SkillSoft learning path that
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Configuring Web Applications for Sharepoint 2010

Configuring Web Applications for Sharepoint 2010 Microsoft Microsoft Certified IT Professional SharePoint Administrator 2010
Microsoft SharePoint 2010 is a business collaboration platform where people can collaborate, set up web sites, manage documents, and provide intelligence to make key business decisions. This course provides the essentials to configure and manage web applications for
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SharePoint 2007 Essentials

SharePoint 2007 Essentials Microsoft
To use SharePoint for file sharing, collaboration, and discussion, and integrate and use it with Office applications
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Cisco IUWNE 1 0 Wireless Fundamentals

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Wireless network deployment has exploded in recent years. The use of wireless devices went quickly from early adoption in sites where cabling was difficult or impossible, to widespread use in home networks. The change was rapid due to the ease of use of wireless routers and other equipment. With improvements in
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Cisco IUWNE 1 0 Wireless Antennae Spread Spectrum Technologies

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
The technology behind sending wireless signals includes antennae, which are needed to transmit RF signals, and spread spectrum technologies, which include the protocols involved in sending wireless frames. This course describes the different types of antennae used in wireless implementations. It outlines the
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Cisco IUWNE 1 0 Wireless Regulation Bodies Standards Certifications

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
In order to send information wirelessly, devices must make use of the radio frequency (RF) spectrum. Rules regarding what transmit power is allowed in specific frequencies differ between regions. In order to allow for interoperability between regions, a common set of rules, or protocols, for sending information is
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Cisco IUWNE 1 0 Wireless Frame Basics Nonstandard Technologies

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
While the 802.11x standard is most prevalent in today's wireless environments, it is also important to have a working knowledge of non-802.11 wireless technologies and their impact on WLANs. Understanding the principles behind wireless frame exchange, whether 802.11x or nonstandard frames, is key to installing and
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Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Depending on the size of a wireless network, the number of deployed access points (APs) can run from a single AP to thousands on a single campus. As WLANs get bigger and the number of devices grows, management can go from cumbersome to nearly impossible. Cisco's Unified Wireless Network architecture provides a means
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Cisco IUWNE 1 0 Access Point Management

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
The primary function of an access point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network issues. As well, access points need to be able to dynamically service
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Cisco IUWNE 1 0 Wireless Clients

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
A number of configuration tools exist to aid in the setup and administration of wireless clients on common operating systems, for example NetworkManager under Linux, the Mac AirPort configuration utility, and Windows Wireless Zero Configuration (WZC). Cisco also provides their own client configuration tools that can
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Cisco IUWNE 1 0 WLAN Security Basics

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Early security for wireless communication was weak, as the IEEE 802.11 standard was designed for ease of deployment in residential homes instead of in enterprise environments. With the widespread adoption of wireless networks by businesses, better protection of data and the ability to authenticate users was required.
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Cisco IUWNE 1 0 WLAN Authentication Encryption

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Extensible Authentication Protocol (EAP) and Wi-Fi Protected Access (WPA) authentication and encryption mechanisms are vast improvements over early implementations of wireless security. Given the variety of ways EAP and WPA can be used in a wireless environment, it is important to understand their strengths and
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Cisco IUWNE 1 0 Introducing Installing Administering WCS

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
The Cisco Wireless Control System (WCS) is an optional network component that works in conjunction with lightweight access points (APs), controllers, and the Cisco Wireless Location Appliance. With Cisco WCS, network administrators have a single interface for managing the wireless network. This course introduces the
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Cisco IUWNE 1 0 Cisco WCS Administration

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
The Cisco Wireless Control System (WCS) is a tool that helps to centralize, and therefore simplify, the administration of wireless networks. The WCS can manage multiple access points and controllers as well as offer enhanced monitoring and security. WCS also includes tools for wireless LAN (WLAN) planning and design,
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Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting

...s) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
Troubleshooting wireless networks presents a unique set of challenges. Unlike wired LAN users, wireless clients are mobile and their relative position within a building is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access
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IUWNE 1 0 IMPLEMENTING CISCO UNIFIED WIRELESS NETWORKING ESSENTIALS

IUWNE 1.0: IMPLEMENTING CISCO UNIFIED WIRELESS NETWORKING ESSENTIALS Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0
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IT Project Management Essentials Introduction to IT Project Mgmt

...Essentials: Introduction to IT Project Mgmt.
The successful delivery of information technology (IT) projects requires managers to adapt project management processes and tools to account for the specific characteristics of the IT environment. By applying these processes and tools in a way that suits the project type and complexity, managers can significantly improve project success rates.
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IT Project Management Essentials Initiating Planning IT Projects

...Essentials: Initiating & Planning IT Projects
If you want your IT project to complete successfully, you need to get it off to a good start. During the early stages of a project - the initiating and planning phases - a project manager should clarify objectives and requirements and create a project plan that delineates, among other things, what needs to be done, when it needs to be done,
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IT Project Management Essentials Executing IT Projects

...Essentials: Executing IT Projects
The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is
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IT Project Management Essentials Monitoring Controlling IT Projects

...Essentials: Monitoring & Controlling IT Projects
The aim of project monitoring and control is to compare actual progress and performance against the project plan. An IT project manager must analyze any variances from the plan and identify what actions may need to be taken. If project managers don't monitor their projects on a regular basis, they won't know which tasks are behind schedule
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IT Project Management Essentials Managing Risks in an IT Project

...Essentials: Managing Risks in an IT Project
IT project managers deal with risks every day, including potential cost overruns, schedule delays, design constraints, hardware defects, and software bugs. Without a plan or process in place to address the possibility of unpredictable and unwanted loss during a project, managers may be dealing with risks reactively, rather than proactively.
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MS Windows 7 First Look for End Users

MS Windows 7: First Look for End Users Microsoft
Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and
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From Online Training Directory
Safety Director Program (OSHA Emphasis)


...s. The course will help those safety directors master the essentials. This course can be completed as quickly as you care to, depending on how much time you can devote to it. Note that we have set a 90 day period. It is always a best practice to take your time and make sure that you understand each lesson in full detail.
The Safety Director course is an online, self-paced course that will
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Safety Director Program (OSHA Emphasis)
Laboratory Audit Essentials



Data generated by environmental laboratories are used to make strategic decisions for all types of projects (investigation, remediation, compliance, etc.). It is vitally important that the data are of the highest quality to avoid costly resampling and budget overruns. The goal of this course is to provide information so that an individual can conduct an environmental laboratory audit. A laboratory
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Proven success in building an E-business


...essentials of running an on-line business and avoid getting ripped off!
This is an intense course designed to teach you the basics of building your own Internet business. If you think putting up a web site is all you need to do, you are DEAD WRONG! By taking this course you will learn how to control all of the costs associated with starting an Internet business because you will be taught all
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Essential Legal and Ethical Principles of the Medical Office


...e student with knowledge of medical jurisprudence and the essentials of professional behavior. Topics include: introduction to medical assisting; introduction to medical law; physician/patient/assistant relationship; medical office in litigation; as well as ethics, bioethical issues and HIPAA. Depending on the amount of time devoted to the course, the course can be finished within a 5-week
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Paralegalism Career Overview



Start a new career. Students learn about law and the role of the paralegal and what it takes to become one.
Paralegals can assist lawyers in the delivery of many basic services. A paralegal`s general knowledge about the American Legal System and specific knowledge about civil and criminal law can enhance a paralegal`s value in the workplace. Gaining an overview of the law can provide students
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Basics of Effective Selling



...rocess, but successful sales begin and end with the basic essentials. This course includes an overview of the selling process, and provides worksheets and checklists to take you from contact list through sales call and on to follow-up and referrals. There are tools for identifying the features and benefits of your product and service, doing a competitive analysis, and preparing your sales
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Adobe After Effects CS3: Essentials
...Essentials. Hosted by professional animator Ko Maruyama, these training videos focus on new features and essential tools including Shape Layers, the Puppet Tool and Brainstorm. You ™ll also learn how to use many of the new effects found in After Effects CS3 as well as how to import Photoshop Layer Styles. Learn the tricks you need to get on your way to producing high-end animations. This
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Adobe Dreamweaver CS3: Essentials
...Bonus--1 year full course access.
Adobe Dreamweaver CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Dreamweaver CS4: Essentials
...Bonus--1 year full course access.
Adobe Dreamweaver CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Illustrator CS4: Essentials
...Bonus--1 year full course access.
Adobe Illustrator CS4: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Encore CS3: Essentials
...ent. Bonus--1 year full course access.
Adobe Encore CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Flash CS3 Professional: ActionScript 3 Essentials
...rse access.
Adobe Flash CS3 Professional: ActionScript 3 Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Flash CS3 Professional: Essentials
...1 year full course access.
Adobe Flash CS3 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Flash CS4 Professional: Essentials
...1 year full course access.
Adobe Flash CS4 Professional: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
more...
Adobe Illustrator CS3: Essentials
...Bonus--1 year full course access.
Adobe Illustrator CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe InDesign CS3: Essentials
...t. Bonus--1 year full course access.
Adobe InDesign CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Photoshop CS3: Essentials
.... Bonus--1 year full course access.
Adobe Photoshop CS3: Essentials Ranging from casual hobbyists to the most seasoned professionals, our users quickly learn new software applications and broaden their knowledge of programs currently used. Narrated in an entertaining format by industry experts and leading authors, our video-based software training titles are critical tools for anyone wanting
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Adobe Photoshop CS4 Extended: Essentials
...visuals. Total Training for Adobe Photoshop CS4 Extended: Essentials is intended for the beginner to intermediate user as a guide through comprehensive tutorials on color correction, layout techniques, special effects and image touch up. This series will give you the confidence and know-how to achieve fantastic results using Photoshop CS4 new interface and enhanced tools.This self-directed
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CompTIA A+ Essentials and A+ Specialist Certification Training Courses
...y the new knowledge in a satisfactory manner.
CompTia A+ Essentials and A+ Specialist Certification Training Courses CompTIA`s A+ is a vendor-neutral certification that validates technical competency in networking administration and support. The A+ certification confirms a technician`s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic
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Microsoft Office 2007 Essentials
...n accelerated learning.
Welcome to Microsoft Office 2007 Essentials This Microsoft Office course teaches you how to effectively use the Office 2007 Suite through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn. New users will be guided through the fundamentals of the new office interface, while experienced users will be brought up to speed on the
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Phlebotomy Technician Career Training
The primary function of a phlebotomy technician is to obtain patient blood specimens by venipuncture or microtechniques. The phlebotomy technician aids in the collection and transportation of other laboratory specimens, and may be involved with patient data entry. A phlebotomy technician also draws blood for transfusions, donations and research. This course provides instruction in the skills
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Windows Vista Essentials
...Essentials offers the tools needed to become a proficient Microsoft Windows Vista user in no time through comprehensive lessons and engaging quizzes, allowing the user to choose which lesson to learn.. Whether the user is a beginner who wants to learn basic operations of the new Windows environment or a seasoned user, learning to access advanced functions and new features, this comprehensive
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CompTIA A+ 2009
...ues and communication and professionalism. The CompTIA A+ Essentials exam from QuickCert measures the necessary competencies for an entry-level IT professional with the equivalent of at least 500 hours of hands-on experience in the lab or field. Hands-on experience or equivalent knowledge includes installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing,
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Adobe After Effects CS4: Essentials
...Essentials introduces you to the wonderful world of motion graphics and the fundamentals of After Effects. After watching this training, youll know all about creating basic animations, text animation, tracking and stabilizing, basic keying and compositing, basic 3D animation. Plus, youll get an insiders view of some of the new features of After Effects CS4. Whether you are new to After Effects,
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Adobe InDesign CS4: Essentials
...t. Bonus--1 year full course access.
Adobe InDesign CS4: Essentials Get an introduction to Adobe InDesign CS4 with this essential training that introduces you to the basics tools, skills and techniques required to create professionally styled text, layouts and graphics that deliver a powerful impact. In this series, youll be guided through the techniques needed to work with text and graphics
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Adobe Premiere Pro CS4: Essentials
...Essentials will get you up and running fast as a well rounded editor. After watching this training, you will know all about the Premiere Pro interface, how to import various types of video and other media, plus how to edit your work, and polish your project with graphics. In addition, you'll also learn how to fine tune audio with Premiere Pro's array of audio tools and export your project to
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Practical Grant Writing I with Mentor
... This course is a step-by-step guide to understanding the essentials of that process. To keep the cost of this course low, interaction will be limited. One hour of mentoring is included in the price. The mentor ™s role is to advise and coach you as you move through the lessons. If you would prefer more input throughout the course, please consider taking Practical Grant Writing II with an
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Practical Grant Writing II with Instructor
... This course is a step-by-step guide to understanding the essentials of that process. The instructor will lead you through each lesson and provide personalized feedback on assignments.
Practical Grant Writing II What is commonly known as ?grant writing? is in fact a process that also includes research, planning, and collaboration.
This course is a step-by-step guide to understanding the
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From 123-CBT Computer Based Training
Employment and Labor Law
Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding
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Employment and Labor Law
Intellectual Property and Proprietary Rights
Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the
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The Mechanics of Communicating Effectively
...is possible to improve the quality of these communication essentials, and this course sets out to help you do just that.
The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message won't be heard. This
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly
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Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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E-Learning Essentials Part 1 E-Learning and Successful Strategy

...Time 2 to 3 hours Objectives Unit 1: E-Learning Essentials (1 hour) Identify ways in which an organization's human assets contribute to its competitive advantage. Identify key aspects of e-learning. Identify ways organizations benefit from e-learning. Identify ways managers benefit from
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E-Learning Essentials Part 2 Marketing Your Solution

... Time 2 to 3 hours Objectives Unit 1: Marketing Essentials (1 hour) Identify guidelines for creating the buzz for your e-learning solution. Identify characteristics of an organizational mindset that is receptive to e-learning. Identify the stages in selling e-learning internally. Identify
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E-Learning Essentials Part 3 Deploying Measuring Your Solution

The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
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Professional Selling Over the Phone Preparation Strategies

...ng an effective telesales script. Unit 2: Communication Essentials for Telesales (0.5 - 1 hour) Select qualities of an effective teleselling voice. Identify listening techniques that can improve your teleselling performance. Match communication styles customers exhibit with the actions that indicate which style they use.
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Essentials of Business Law Employment Law

...Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute
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Essentials of Business Law The Legal Environment

...Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to
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Strategic Management Developing a Successful Process

...Objectives Unit 1: Understanding Strategic Management Essentials (0.5 - 1 hour) Identify the components of an effective planning document. Apply guidelines to make a strategic plan successful. Recognize the strategic planning roles of key personnel. Identify the characteristics to determine when to
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Oracle Workflow 11i10 Interacting with Processes Notifications

...gating Oracle Applications 11i, and Oracle 11i E-Business Essentials for Implementers.
Learn To:
Identify options for testing a workflow process.
Identify options for administering workflow processes by using the Administrator Monitor.
Identify options for administering workflow processes by using the Self-Service Monitor.
Audience:
The target audience is
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Windows NT Server 4 0 Routing RAS - Part 3

...ting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
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Windows NT Server 4 0 Routing RAS - Part 2

...ting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
more...
Windows NT Server 4 0 Routing RAS - Part 4

...ting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
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Visual Basic 6 0 Designing Implementing Desktop Applications - Part 1

... 6 - 8 Hour(s) Course Contents Unit 1: Visual Basic Essentials Duration: 3 - 4 Hour(s) Identify the features of event-driven programming in Visual Basic. Identify file types and file extensions in a Visual Basic 6.0 project. Identify project templates in Visual Basic. Identify Help options in Visual Basic. Add a standard control to a form. Add ActiveX controls to the Toolbox.
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Microsoft Works Suite 2005 Creating Spreadsheets

...ver the basics of Works Spreadsheet including spreadsheet essentials such as the interface, templates, and Help options. It will also include working with formulas and functions in a spreadsheet as well as how to perform common tasks such as copying, pasting, and printing.
Learn To:
Identify the components on the Works Spreadsheet interface.
Create a spreadsheet.
Identify
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Microsoft Works Suite 2005 Creating Databases

...s the learner create databases by covering Works Database essentials such as working with databases, fields, records, forms, and reports. It also covers database fundamentals such as the Works Database interface and database views.
Learn To:
Identify components of the Works Database interface.
Create a database from an existing template.
Identify the steps to create a blank
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Windows 2000 New Features

...e 4 Hour(s) Course Contents Unit 1: Windows 2000 Essentials Duration: 2 Hour(s) Identify the stages in the evolution of Windows NT. Identify the characteristics of Windows 2000 that reduce TCO. Identify the features of MMC. Identify the features of snap-ins and extensions. Identify the features of console modes. Identify the preconfigured consoles within Windows 2000.
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Windows NT Server 4 0 Routing RAS - Part 3

...uting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
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Oracle 11i e-Business Suite Essentials for Implementers Part 1

...the fundamentals of system administration. The e-Business Essentials for Implementers course provides a foundation for any e-Business Suite Fundamentals course, and is a prerequisite for any functional implementer new to Oracle Technology.
Learn To:
Identify principles that form the basis of the business architecture of Oracle 11i e-Business Suite.
Identify features of the
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Oracle 11i e-Business Suite Essentials for Implementers Part 2

This course provides an overview of Flexfields, Workflow, and Alerts for functional implementers.
Learn To:
Identify features of flexfields.
Identify features of key and descriptive flexfields.
Enter an invoice to display a key flexfield.
Identify features of Oracle Workflow.
Identify key concepts related to different types of Workflow processes.
Match components of
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International Business Essentials The Global Business Environment

...Essentials: The Global Business Environment gives students an overall view of how the global environment operates, how culture affects international business, and helps students become familiar with foreign exchange. The program covers various cultural orientations, teaches students how to apply foreign exchange rate equations, and offers cultural overviews of Africa, Asia, Europe, the Middle
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International Business Essentials Series

The International Business Essentials Series includes the following courses: International Business Essentials: The Global Business Environment International Business Essentials: Succeeding as a Global Manager International Business Essentials: Conducting Business in Europe To review individual course descriptions, please return to the previous page and select the desired title(s).
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International Business Essentials Succeeding as a Global Manager

...Essentials: Succeeding as a Global Manager offers students an overall view of how to organize the global enterprise, how to recognize global management success factors, and how to manage across cultures. The program covers how to reengineer businesses to be successful in the global market, how to accomplish successful internationalization, and how to solve problems and motivate across cultures.
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International Business Essentials Conducting Business in Europe

...Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany, France, and Great Britain. The program covers historical, political, and religious characteristics of these countries, how to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations in each country. The
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Oracle 11i e-Business Suite Essentials for Implementers Curriculum

The Oracle 11i e-Business Suite Essentials for Implementers Curriculum includes the following courses:
Oracle 11i e-Business Suite Essentials for Implementers: Part 1
Oracle 11i e-Business Suite Essentials for Implementers: Part 2
To review individual course descriptions, please return to the previous page and select the desired title(s).
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Red Hat Linux Part 1 User Fundamentals

...Essentials series provides users with background knowledge about Linux and a solid introduction to typical user tasks using the CLI, KDE, and Gnome. These tasks include navigating GUI desktops, managing files and directories, and launching applications. The learner will also discover how to get help and print files in Linux. L earn To: Identify the main features of the Linux operating
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Red Hat Linux Part 2 Advanced Topics for Users

...Essentials series provides more detailed information about working within the Linux shell environment. This includes customizing the Shell environment and shell functionality. It also covers standard input, output, and file compression. The course examines data backup processes and procedures. The learner will also learn how to control processes and access remote computers. L earn To:
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Effective Presentations Series

The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s).
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Six Sigma Series

The Six Sigma Series includes the following courses: Six Sigma: Six Sigma Essentials Six Sigma: Deploying Six Sigma Six Sigma: Managing Six Sigma Projects To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Essentials System Administration II

...istributed queuing techniques covered in IBM WebSphere MQ Essentials System Administration I and in doing so covers clusters, SupportPacs, and Publish/Subscribe. Then, the learner is stepped through security features including distributed queuing security. Learn To To identify features of a WebSphere MQ cluster. To match cluster
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WebSphere MQ Administration Curriculum

The WebSphere MQ Administration Curriculum includes the following courses: WebSphere MQ Essentials: System Administration I WebSphere MQ Essentials: System Administration II To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Administration Curriculum

The WebSphere MQ Administration Curriculum includes the following courses: WebSphere MQ Essentials: System Administration I WebSphere MQ Essentials: System Administration II To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Essentials System Administration I

... support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Installation and Configuration (1.5 - 2 hours)
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WebSphere MQ Essentials System Administration I

... support to others performing this task. IBM WebSphere MQ Essentials Introduction or equivalent knowledge are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits CEU credits: 0.70 CEUs Language Options US English Total Learning Time 6 to 8 hours Objectives Unit 1: Installation and Configuration (1.5 - 2 hours)
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WebSphere MQ Essentials System Administration II

...istributed queuing techniques covered in IBM WebSphere MQ Essentials System Administration I and in doing so covers clusters, SupportPacs, and Publish/Subscribe. Then, the learner is stepped through security features including distributed queuing security. Learn To To identify features of a WebSphere MQ cluster. To match cluster
more...
Macromedia Dreamweaver MX Part 1

... 2 to 3 hours Objectives Unit 1: DreamWeaver MX Essentials (2 - 3 hours) Identify features of the DreamWeaver MX interface. Identify the steps used to define a local site. Create a document. Identify guidelines for saving a document. Identify methods for
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Effective Presentations Essentials of Persuasion

...Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To
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E-mail Etiquette Using E-mail to Communicate Successfully

...ommunicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line,
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Essentials of Management Negotiating Skills

...Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other
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Essentials of Management Succeeding as a New Manager

...Essentials of Management: Succeeding as a New Manager equips individuals with the skills needed to transition effectively into their role as a new manager. They learn how to make a positive first impression and what actions will enable them to gain respect as a new manager. In addition, students learn how to maintain control and enhance employee productivity. Learn To
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Essentials of Management Creating a Positive Workplace

...Essentials of Management: Creating a Positive Workplace, students learn techniques for encouraging positive behavior on the job, as well as the best methods for addressing negative attitudes. In addition, students learn how to apply guidelines for creating a fun atmosphere throughout their office, department, or division. Learn To Understand why positive
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Essentials of Management Maintaining a Productive Workplace

...Essentials of Management: Maintaining a Productive Workforce, students learn various ways to improve a job process, to provide support to help employees stay productive, to offer employees feedback, and to apply strategies for improving productivity. In addition, managers learn how to help employees overcome three main productivity problems encountered in the workplace. Learn To
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Project Management Essentials Planning a Project

...Essentials: Planning a Project offers the student an overview of the information required to identify project participants, goals, objectives, activities, and constraints. The program details project activities, activity dependencies, and activity analysis. Learn To Identify a benefit of project planning. Identify steps for creating
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Project Management Project Scheduling Budgeting

...Essentials: Project Scheduling and Budgeting offers the student an overview of the information required to develop a project schedule and budget. The program details types of network diagrams, Gantt charts, CPM scheduling, and activity duration compression. In addition, the program details actions for optimizing project activities and factors that influence cost estimating. Learn To
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Project Management Essentials Controlling Closing a Project

...Essentials: Controlling and Closing a Project offers the student an overview of the information required to control project changes, measure project performance, and use project performance reports. The program details steps for accommodating change, actions for controlling the project schedule and budget, and steps for closing a project. Learn To Identify the
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Word 2003 Fundamentals

...l Learning Time 3 to 4 hours Objectives Unit 1: Essentials of Word 2003 (1.5 - 2 hours) Create a new document type from a template. Modify a folder. Identify options for saving different file types using the Save As dialog box. Identify options for inserting and editing text in a Word
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Six Sigma Six Sigma Essentials

...Essentials you will learn the history and background of the Six Sigma quality initiative as well as some essential information on how it impacts on business processes. Putting Six Sigma in context, the course then goes on to look at some of the principal tools used in a Six Sigma project before examining strategies for preparing your organization for this new quality initiative. Learn To
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Principles of Marketing Promotion Strategy

... Time 2 to 4 hours Objectives Unit 1: Promotion Essentials (0.5 - 1 hour) Identify the definition of integrated marketing communication. Select the elements of a promotional mix. Identify common issues to consider when creating a promotional mix. Choose the objectives your promotional
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Essentials of Business Law Contract Law

...Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach
more...
Essentials of Business Law Cyberlaw

...Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To
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Windows NT 4 0 Core Technologies Support - Part 1

...ndows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), and Administering Microsoft Windows NT 4.0 (courses 71401 and 71402). T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Introduction to Microsoft Windows NT Duration: 1 - 2 Hour(s) Identify the features of Windows NT and the Microsoft operating system family.
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Windows NT 4 0 Core Technologies Support - Part 2

...ndows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first course in this series. T otal Learning Time 6 - 7 Hour(s) Course Contents Unit 1: Managing File Systems Duration: 2 - 3 Hour(s) Identify the features of the two primary file systems supported
more...
Windows NT 4 0 Core Technologies Support - Part 3

...ndows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 70402) and the first two courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Applications Supported by the Windows NT Server Duration: 1.5 - 2 Hour(s) Identify and configure the
more...
Windows NT 4 0 Core Technologies Support - Part 4

...ndows NT 4.0 User Fundamentals (course 71006), Networking Essentials 2nd Edition (courses 71441 - 71444), Administering Microsoft Windows NT 4.0 (courses 71401 and 71402) and the first three courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Internet and Intranet Services Duration: 1 - 2 Hour(s) Identify the benefits of integrating Intranet
more...
Windows NT 4 0 Cluster Server Wolfpack - Part 1

...Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Microsoft Cluster Server Overview
Duration: 3 - 4
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Windows NT 4 0 Cluster Server Wolfpack - Part 2

...Cluster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and the first course in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Configure Group, Disk and
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Windows NT Server 4 0 Routing RAS - Part 1

...uting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420) and Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal
more...
Windows NT Server 4 0 Routing RAS - Part 2

...uting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
more...
Windows NT Server 4 0 Routing RAS - Part 4

...uting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420), Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and completed the
more...
Windows NT Server 4 0 Implementing Directory Services

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Implementing Windows NT Directory Services
Duration: 1 - 2 Hour(s)
Identify the advantages of Windows NT
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Windows NT Server 4 0 Analysis and Optimization

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first course in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Basics of Server Analysis and Optimization
Duration: 1 - 2 Hour(s)
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Windows NT Server 4 0 Network Analysis and Optimization - Part 1

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first two courses in this series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Windows NT Network Traffic Analysis
Duration: 1 - 2 Hour(s)
Identify
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Windows NT Server 4 0 Network Analysis and Optimization - Part 2

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first three courses in this series.
T otal Learning Time
4 - 6 Hour(s)
Course Contents
Unit 1: Windows NT Server-to-Server Network Traffic
Duration: 2 - 3 Hour(s)
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Windows NT Server 4 0 Troubleshooting in the Enterprise

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first four courses in this series.
T otal Learning Time
5 - 7 Hour(s)
Course Contents
Unit 1: Troubleshooting from an Architectural Perspective
Duration: 0.5 - 2
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Windows NT Server 4 0 Installation Configuration- Part 1

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first five courses in this series. T otal Learning Time 6 Hour(s) Course Contents Unit 1: Installing and Configuring the Server Duration: 2 Hour(s) Identify the minimum
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Windows NT Server 4 0 Installation Configuration - Part 2

...mination 70-68. Participants should have taken Networking Essentials (courses 70421, 70422 and 70423) and Supporting Microsoft Windows NT 4.0 Core Technologies (courses 71410, 71411, 71412 and 71413) and the first six courses in this series. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Identify the functions of the Gateway Service for NetWare (GSNW) Tool Duration:
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Windows NT 4 0 Cluster Server Wolfpack - Part 1

...luster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413) and Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Microsoft Cluster Server Overview
Duration: 3 - 4
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Windows NT 4 0 Cluster Server Wolfpack - Part 2

...luster Server. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Internetworking TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438) and the first course in the series.
T otal Learning Time
6 - 8 Hour(s)
Course Contents
Unit 1: Configure Group, Disk
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Windows NT Server 4 0 Routing RAS - Part 1

...ting services. Participants should have taken Networking Essentials (Course Series 70421-70423), Supporting Microsoft Windows NT 4.0 Core Technologies (Course Series 71410-71413), Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (Course Series 71414-71420) and Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0 (Course Series 71435-71438).
T otal
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C Programming for the Microsoft NET Platform Part 3

...he third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object.
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C Programming for the Microsoft NET Platform Part 3

...he third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object.
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C Programming for the Microsoft NET Platform Part 3

...he third course in a five part series that introduces the essentials of object-oriented programming. You will learn the terminology and concepts required to create and use classes in C#. The course also teaches how to use reference-type variables and how to create and destroy objects in C#. Learn To Identify characteristics of a class. Identify characteristics of an object.
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Essentials of Management Series

The Essentials of Management Series includes the following courses: Essentials of Management: Negotiating Skills Essentials of Management: Succeeding as a New Manager Essentials of Management: Creating a Positive Workplace Essentials of Management: Maintaining a Productive Workforce To review individual course descriptions, please return to the previous page and select the desired
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Project Management Essentials Series

The Project Management Essentials Series includes the following courses: Project Management Essentials: Planning a Project Project Management Essentials: Project Scheduling & Budgeting Project Management Essentials: Controlling & Closing a Project To review individual course descriptions, please return to the previous page and select the desired title(s).
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CIW Server Administrator Part 2 User Management

... series that will teach students how to manage users. The essentials of user management are presented, as well as the techniques for managing users in Windows 2000 and managing users in Linux. Students will learn how to deal with the SAM, user rights, policies, and shared folders. In addition, they will learn how to deal with manually and automatically adding users in Linux, linuxconf, password
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Complete WebSphere MQ Essentials Curriculum

The Complete WebSphere MQ Essentials Curriculum includes the following courses: WebSphere MQ Essentials Introduction WebSphere MQ Integration Message Broker To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Essentials Introduction

This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,
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Complete WebSphere MQ Essentials Curriculm

The Complete WebSphere MQ Essentials Curriculum includes the following courses: WebSphere MQ Essentials Introduction WebSphere MQ Integration Message Broker To review individual course descriptions, please return to the previous page and select the desired title(s).
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WebSphere MQ Essentials Introduction

This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,
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Complete CCNT v6 0 Curriculum

The Complete CCNT v6.0 Curriculum includes the following:
CCNT Basic Telecommunications v6.0: Part 1
CCNT Basic Telecommunications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 1
CCNT Basic Data Communications v6.0: Part 2
CCNT Basic Data Communications v6.0: Part 3
CCNT Local Area Networks v6.0: Part 1
CCNT Local Area Networks v6.0: Part 2
CCNT Local Area Networks
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CCNT Computer-Telephony Integration Essentials v6 0

... and are preparing for the Computer-Telephony Integration Essentials module of the CCNT exam. Typical job roles include telecom and call center managers. Average computer literacy is desirable.
Deployment:
e-Learning
Language Options:
US English
Total Learning Time:
3 hours
Objectives:
Unit 1: CTI Overview (1.5 hours)
Identify features of the
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CCNT Voice Over IP Essentials v6 0

The goal of this course is to present the learner with a comprehensive introduction to Voice over IP (VoIP), its technology, benefits, QoS issues and their solutions, and standards. The first half of the course covers packet voicing basics, Internet technology, and the benefits and applications of VoIP. It then moves on to cover Gateways and their various functions, major issues involved in
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IMS Essentials Curriculum

...curriculum consists of three Skill Builder courses: IMS Essentials Part 1: IMS Database Manager IMS Essentials Part 2: IMS Transaction Manager IMS Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2 Learn To See individual course descriptions for specific course objectives and scope. Audience The primary audience includes users who want a basic understanding of the IMS
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IMS Essentials Part 1 IMS Database Manager

...Essentials Part 1: Database Manager, you are introduced to the IMS Database Manager. IMS hierarchical databases are covered, and the Data Language/I (DL/I) function codes used to query and update the databases within application programs. You are introduced to database change logging and the various database recovery utilities used in IMS. Finally, you learn about IMS hierarchic access methods
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IMS Essentials Part 2 IMS Transaction Manager

...Essentials Part 2: Transaction Manager, you learn about IMS Transaction Manager (IMS TM). The architecture and messages in IMS TM are introduced. You learn about the security issues and about protecting system integrity in IMS. In the IMS Transaction Message Processing section, both message and application processing are explained. Finally, Multiple Systems Coupling (MSC) and Intersystem
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IMS Essentials Part 3 DEDBs Advanced IMS Systems DB2

...Essentials Part 3: DEDBs, Advanced IMS Systems, and DB2, you learn about data entry databases (DEDBs) and expedited message handling (EMH). The Advanced IMS Systems section introduces DBCTL and the concept of data sharing in IMS. The Common Service Layer (CSL) architecture is explained. Finally, the relationship between IMS and DB2 is explained, including the IMS to DB2 attachment. This course
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Essentials of Business Law Series

The Essentials of Business Law Series includes the following courses: Essentials of Business Law: The Legal Environment Essentials of Business Law: Contract Law Essentials of Business Law: Employment Law Essentials of Business Law: Cyberlaw To review individual course descriptions, please return to the previous page and select the desired title(s).
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E-Learning Essentials Pt 1 - E-Learning and Successful Strategy
This Course is designed to cover the broad offerings within the scope of e-learning and the various challenges that arise in implementing an e-learning solution. It places e-learning within the context of learning and knowledge management and the role of e-learning in harnassing an organizations's intellectual and human assests. The course covers the importance of a clear and effective strategy in
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E-Learning Essentials Pt 2 - Marketing to Your Key Players
This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups
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E-Learning Essentials Pt 3 - Deploying and Measuring Your Solution
The third course in this curriculum focuses on issues of deployment and measurement of an e-learning solution. Regarding deployment, technological, interoperability and multi-site challenges are addressed, as well as using the Internet, choosing the right platform, managing learners and learning objects. The final area to be covered is that of measuring the e-learning solution, integrating
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Total Quality Management - Essentials of TQM
In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change
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From iWare Logic
Certification in Oracle Applications Technologies
...ase 10g- Managing Oracle on Linux
IZ0-200 11i EBusiness Essentials for Implementors
IZ0-211 Oracle General Ledger 11i Fundamentals
IZ0-212 Oracle Payables 11i -Fundamentals
IZ0-213 Oracle Receivables 11i - Fundamentals
IZ0-221 Oracle Inventory Management 11i a Fundamentals
IZ0-222 Oracle Purchasing 11i- Fundamentals
IZ0-223 Oracle Order Management 11i Fundamentals
IZ0-233 11i
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Certification in Oracle Applications Technologies
...ase 10g- Managing Oracle on Linux
IZ0-200 11i EBusiness Essentials for Implementors
IZ0-211 Oracle General Ledger 11i Fundamentals
IZ0-212 Oracle Payables 11i -Fundamentals
IZ0-213 Oracle Receivables 11i - Fundamentals
IZ0-221 Oracle Inventory Management 11i a Fundamentals
IZ0-222 Oracle Purchasing 11i- Fundamentals
IZ0-223 Oracle Order Management 11i Fundamentals
IZ0-233 11i
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From Your Bookkeeping Made Easy
Small Business Bookkeeping Certificate - Level 2




For the serious, aspiring bookkeeping - earn your Small Business Bookkeeping Certificate - Level 2 with this hands-on, two course program. Best suited for the committed bookkeeping student only. After taking this program you will know all the essentials required for becoming a competent bookkeeper. If you have decided to take your education seriously - this is the program for you. It is
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Small Business Bookkeeping Certificate - Level 1




...ent only. After taking this program you will know all the essentials required for becoming a competent bookkeeper. If you have decided to take your education seriously - this is the program for you. It is intended to teach students properly the process of bookkeeping.
Take our Small Business Bookkeeping Certificate - Level 1 so you can perform bookkeeping for your small business.
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From B. F Environmental Consultant Inc
Grant Writing and Technical Writing Training Programs


If you are seeking to learn the essentials in writing or acquiring grants for private, public, or government use, this course is perfect for you. Anyone thinking of starting a business that utilizes grants will want to learn the essentials of writing, researching, obtaining and maintaining operations and strategies within the grant system.
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From Software Training Academy, Inc
Introduction to Java Programming Rev 6 0

Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java
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Introduction to Java Programming Rev 6 0

Java is a popular and powerful language. Although comparatively simple in its language structure, there are a number of subtleties that can trip up less experienced programmers. It is based on C, and the terse nature of C may be unfamiliar to students with some previous experience programming in languages such as COBOL or Visual Basic who do not have experience with C or C . And, of course, Java
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Introduction to Visual Basic

...re they are applicable.
This course concisely covers the essentials of .NET programming using Microsoft s Visual Basic programming language. It starts with a brief chapter, .NET: What You Need to Know, which gets you up and running in the .NET environment with a minimum of fuss. The next two chapters cover Visual Basic language essentials and object-oriented programming in Visual Basic. The
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NET Framework Essentials Using C

...l its capabilities.
This three-day course covers the essentials of the .NET Framework for programmers who already know the C# language and the fundamentals of Windows Forms. It pairs with the course ?C# Essentials? to form a five-day introduction to C# and the .NET Framework for experienced programmers.
The course is current to .NET 2. 0 and Visual Studio 2005. It focuses on core
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From Serebra Learning Corporation
Implementing an Organization-wide Mentoring Program
Would a mentoring program give your employees the extra edge they need to succeed? In this course, you'll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You'll examine the program coordinator's role and the guidelines that should be in place before the program begins. You'll learn about selecting and matching mentors and proteges and motivating
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The Strategic Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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The Territorial Account Sales Approach
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Applying Your Field Sales Approach
...mpossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' perceptions of you from vendor to sales consultant by addressing these important factors: asking the right questions and listening to customer needs, avoiding actions that impede sales calls, identifying sales
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Introducing Contact Centers Contact Center Essentials
This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies
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Technical Support Essentials
These days, technical support agents (TSAs) can't provide world-class technical service and support unless they understand contact center technology. They also need to understand the various elements and stages of a call--and what to do with the information gained. This course explains contact center technology and TSA activities. It covers the technology that links the TSA to the customer and to
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Managing a Customer-focused Department Simulation
Attracting new customers is important, but retaining them is an even greater challenge. It takes only a moment--a single lapse in service; an unmet expectation; a delay in delivery--to lose a customer forever and tarnish a company's reputation. To counter this, customer service representatives must remain vigilante, on top of their game at all times. As a customer service manager, it's your job to
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Essentials of External Consulting
You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,
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Essentials of Internal Consulting
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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An Introduction to Project Management PMBOK-Third Edition aligned
Imagine trying to control the unexpected and unpredictable through processes in such a way that you meet the cost, quality, and time expectations of all invested parties in order to accomplish a temporary endeavor. This is the mission of project management. Challenging? Yes. Impossible? No. All industries employ project managers to implement processes as a way to control business. In fact, the
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Project Lifecycles and Stakeholders
Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it's how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast
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Introduction to Project Process Groups and Initiating a Project
In a relay race, the baton handoff from one runner to the next has a dual purpose. For the first runner, the handoff represents the end of his phase of the race. For the second runner, the handoff represents the beginning. The baton handoff is both a result and an input. In any project, there are many baton "handoffs" that must happen, making the whole project highly interactive. During this
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