Instructor Led Establish Training in Australia

Communication Influencing Skills This program focuses on developing the skills needed to positively influence customera ™s decisions. They will also be taught and practice a powerful technique to motivate and influence their prospective clients to answer questions in order to identify their needs. This is achieved through a series of well-structured role plays which allow people to answer, knowing that it is advantageous  more...

Customer Service Excellence Understanding the client ...ervice approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and externally. They will learn self-management, professionalism and world class attitudes towards service. They will be able to conduct a client profile, utilize active listening and questioning techniques, apply the a buck  more...

Leadership Conduct Conflict Resolution ...a special challenge to all new supervisors, and even some established ones, but it is a skill that can be learned and mastered. The ability to thoughtfully delegate tasks involves four major functions--planning, organizing, motivating, and controlling. As a supervisor, you are responsible for the work of others, and taking the time to match tasks with employeea ™s special skills and  more...

Personal and Professional Development Course duration: 1 day a Highly interactive This course is designed to improve professional productivity and assist with self development. To provides students with the information to develop skills to better understand and communicate. Students will learn refined listening and people skills. They will discover how to tap into peoplea ™s decision-making strategies, which will enable  more...