Instructor Led Establish Training in County Antrim, uk

Introduction To MS Access ... By Form, Advanced Filter/ Sort) Define Relationships - Establish Relationships (One-Many, One-One) - Enforce Referential Integrity - Cascade Update/ Delete Related Fields Forms - Why To Use The Form To Input Data - Create With And Without The Wizard - Form Types - MultiTable, Columnar, Justified, SubForms - Move Labels And Fields Around The Form (Together And As Individual Items) -  more...

Advanced MS Project ... Import Maps; save for future imports) - Exporting data - Establish dynamic links between the project & other document types (Word, PowerPoint, etc) Project Communications - Keeping stakeholders informed - Saving a file for use on an intranet or on the Internet - Task hyperlinks (to external documents) Customising The Microsoft Project Environment - Creating menu items - Creating macros  more...

Advanced Selling Skills Course Objectives: The aim of this course is to enable delegates to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This course focuses particularly on the emotive reasons why people buy and how you can build the business of your existing client base and the tools you can introduce to help you win new business  more...

Customer Care - Developing a Care Culture ... be able to: Identify the different kinds of customer Establish why poor customer care happens Describe customer likes and dislikes Grasp the importance of the lifetime value of each customer and of building sound relationships with customers Handle customer enquiries professionally Design a procedure for handling customer complaints positively Be assertive with their customers  more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts.  more...

Dealing with bullying and harassment in the workplace ...cceptable employee behaviour. Delegates will learn how to establish and maintain clear standards of behaviour in order to create a positive working environment. Contents: At the end of the programme participants will; Have a greater awareness and understanding of what constitutes bullying, its effects on the individual and the organisation, and the health and safety implications  more...

Managing unacceptable employee behaviour ...all Explain how to measure poor performance objectively Establish a system for dealing with poor performance, misconduct and gross misconduct Describe when to take corrective or punitive action Describe the proper procedures for dealing with employees who are off sick Demonstrate how to change behaviour using a counselling style of communication Prepare for and conduct a performance  more...

Performance Management ...y the end of this course, each delegate will be able to: Establish and prioritise their business goals Break each goal down into tasks and activities Clarify the knowledge and skills required to complete each activity Establish which member of staff is best suited to carry out each task Plan a strategy for motivating their staff Design a simple incentive programme Decide how performance  more...