Instructor Led Establish Training in Virginia, USA

Diversity Councils That Work - The question is no longer why but how This one-day solutions workshop is designed for anyone who is responsible for setting up or overseeing the operation of a diversity council. The workshop addresses size, membership, mission, charter, accountability, and all other factors influencing the operation of the council. This is an interactive, hands-on workshop. Participants will learn how to establish an effective diversity council,  more...

Customer Service for Technical Support Professionals Customer Service training isn t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for IT professionals. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective  more...