Online Establish eLearning

ICND2 1 0 VPN and Point-to-Point WAN Connections ICND2 1.0: VPN and Point-to-Point WAN Connections Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To recognize how a VPN operates and is secured, and establish point-to-point WAN connections  more...

ICND2 1 0 Extending the LAN to a WAN ICND2 1.0: Extending the LAN to a WAN Cisco Cisco Certified Network Associate (CCNA ) 640-816 Interconnecting Cisco Networking Devices 1.0 - Part 2 To establish, verify, and troubleshoot high-performance Frame Relay WAN connections  more...

Recruiting Talent Recruiting Talent One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. A company's people are the new competitive advantage. Those responsible for staffing organizations are not only challenged with finding adequate potential  more...

Modeling and Analyzing Processes in Six Sigma Modeling and Analyzing Processes in Six Sigma ASQ Six Sigma Green Belt (SSGB) "If you can't describe what you are doing as a process, you don't know what you are doing," says W. Edwards Deming, a well-known American quality advocate, statistician, and educator. During the Measure stage of the Six Sigma methodology, you need to identify and map processes and procedures for problem areas  more...

Compressed Gas Safety ...s for a variety of different operations. This course will establish the needed elements for an effective compressed gas safety program. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to: identify the specific hazards associated with compressed gases, identify hazards associated with handling  more...

Cisco CVOICE 8 0 SIP MGCP Signalling Protocols ...SIP components, and the relationships that the components establish with each other, is important in implementing a scalable, resilient, and secure SIP environment. This course describes how to configure SIP. It explores the features and functions of the SIP environment, including its components, how these components interact, and how to accommodate scalability and survivability. The Media  more...

Data Integration with Visual Basic 2005 and ASP NET 2 0 Data Integration with Visual Basic 2005 and ASP.NET 2.0 Microsoft To configure data controls and to establish and configure database connections in .NET 2.0 web applications  more...

Data Integration with C 2005 and ASP NET 2 0 Data Integration with C# 2005 and ASP.NET 2.0 Microsoft To configure data controls and to establish and configure database connections in .NET 2.0 web applications  more...

Working for Your Inner Boss Personal Accountability ...t look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and  more...

Pursuing Successful Lifelong Learning Pursuing Successful Lifelong Learning Today's successful individual understands that the business world is constantly changing the way people work and the way work is accomplished. How often have you heard these terms: lifelong learning, self-directed learning, continuous learning, and knowledge worker? If you wonder what these terms really mean, why they are important, and how you rate as a  more...

Presenting Your Case Presenting Your Case Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a  more...

Customer Service Over the Phone ...e interaction with your customer it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your  more...

Team and Customer Relationships ...learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a support center, customer  more...

Access XP Proficient Expert ... Build A Relational Database - Defining Relationships - Establish A One-To-Many Relationship - Establish A Many-To-Many Relationship Control Data Entry In Tables - What Is A Validation Rule? - Use Validation Rules - Set Validation Text - Create An Input Mask Lookup Fields - Create Lookup Fields Link Tables Between Access Databases - Link To Information In Another Database -  more...

Environmental Management Systems EMS ...eeds. The standards require that "each organization shall establish, document, implement, maintain, and continually improve an environmental management system in accordance with the requirements of the international standard and determine how it will fulfill these requirements." Additionally, all employees and contractors of ISO 14001 certified companies must be aware of the importance of  more...

Green Business Implementing Sustainability Strategies ... practices align with corporate strategy, and you need to establish some performance metrics to establish baselines and measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important as the physical implementation of the plan itself. This course covers ways to  more...

Building the Coaching Relationship ...Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common ground, and matching your coachee's  more...

Regulatory Overview HAZWOPER ...r objectives are to: specify why regulatory standards are established, identify the scope and purpose of the Occupational Safety and Health Act (OSH Act), identify the purpose of the major regulatory agencies that establish regulations impacting the workplace (OSHA, EPA, DOT), identify the purpose of RCRA, CERCLA, and SARA, identify hazardous waste, identify the scope and purpose of HAZWOPER,  more...

Regulatory Information ...e will explain how safety requirements for workplaces are established and how they are enforced. The training will also discuss important regulatory agencies and their jurisdictions. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to: discuss the scope and purpose of the Occupational Safety and Health  more...

The Facilitator Role The Facilitator Role Tired of wasting time at meetings that take too long and get too little accomplished? Learn to facilitate meetings that are both productive and time efficient. In this course, you will explore the foundations of the art of group facilitation. You will define the role of a facilitator, so that you can easily differentiate between facilitated groups and democratic or  more...

Facilitating Meetings and Work Groups ...acteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways  more...

Facilitative Tools and Formats Offering Options ...nd coordinate who's going to do what. Gain the ability to establish boundaries for each of the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly  more...

Recovering from Business Crises Recovering from Business Crises The crisis is contained and being effectively managed. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions,  more...

Professional Networking Essentials Professional Networking Essentials Do you have a strong professional network of people who can help you move forward professionally? Does the thought of networking scare you because you feel uncomfortable in situations where you're expected to be outgoing and make conversation with people you don't know? Regardless of your strengths and weaknesses, situation or occupation, a key factor in  more...

IIS 6 0 Security IIS 6.0 Security Microsoft To identify IIS 6.0 permissions and authentication methods and to establish how to secure the IIS 6.0 environment  more...

Creating Your Own Leadership Development Plan Creating Your Own Leadership Development Plan Creating your own leadership development plan is a significant part of any successful and valuable leadership-development strategy. Leadership development plans help to ensure that you remain focused on what is required to continually grow and develop as a leader. This includes assessing your own style, values, and requirements, as well as  more...

Microsoft Windows Server 2003 Designing the Infrastructure Microsoft Windows Server 2003: Designing the Infrastructure Microsoft To describe how to establish the main requirements for an Active Directory and network services infrastructure design  more...

Professional Networking Essentials Developing Confidence ...they're hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn't it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem intimidating or awkward at first, it's becoming a 'must have' for many in the modern professional environment. It requires confidence and  more...

Strategies for Communicating with Tact Diplomacy ...t requires strategy, awareness, and skills. Its aim is to establish trust and rapport in relationships while delivering messages effectively. However, it's often pushed aside by good intentions cloaked by gut reaction and misinterpretation. This course provides techniques you can use to navigate through conversations in a way that shows sensitivity and respect for others. As well as exploring  more...

The Voice of Leadership The Power of Leadership Messaging ... One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver these messages are much more likely to persuade their audiences. This course covers the leadership attributes that shape messages and explains how to establish and maintain your  more...

Using Business Etiquette to Build Professional Relationships ...anding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to put business etiquette to work for you. You'll learn how to make a positive first impression by  more...

Lean Tools Techniques for Flow Pull Lean Tools & Techniques for Flow & Pull The Lean approach is to eliminate waste from an organization's production and fulfillment processes and to maximize every opportunity to improve efficiencies and customer satisfaction. By applying Lean tools and techniques, organizations can become more competitive and responsive to customer demands. For example, the Visual Workplace is a Lean tool  more...

Information Security Program Management Introduction Framework ...hat an information security manager faces while trying to establish the program. This course also examines the roles and responsibilities of the individuals in the organization regarding the program, with special attention to the role of upper management and the commitment they must have towards the plan. Finally this course looks at components of the information security framework and metrics  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

First Time Manager Meeting Expectations First Time Manager: Meeting Expectations One of the most exciting and challenging changes that comes with moving into a management role, is the need to take a more strategic view of the work you are doing. As a first-time manager, you have to develop a greater awareness of how your own work, and the work of those in your department, fits in with the organizational vision. You need to know  more...

Cisco TSHOOT 1 0 Troubleshooting FHRPs and Performance Issues ... or the application cause the problem? It is important to establish realistic network performance expectations and to be able to determine if switches are not performing as expected. It is also important to identify and possibly resolve the cause of the observed difference between the expected performance and actual performance. This course reviews the operation of the common FHRPs and how to  more...

Managing Experienced Managers Managing Experienced Managers Experienced managers are extremely valuable to an organization. With the experience and judgment they have developed over time, these managers can provide leadership and drive to guide the organization to new highs. So it's important that you devote time and other resources to ensuring their ongoing commitment to the organization's long-term and short-term  more...

Information Security Governance Overview ...anager. The goal of information security governance is to establish and maintain a framework to provide assurance that information security strategies are aligned with the business objectives and consistent with applicable laws and regulations. This course looks at the role of information security governance in an organization, the need for senior management support for all policies and  more...

Customer Driven Process Improvement Identifying Customer Needs ...e and intense competition mean that organizations have to establish and maintain a clear, consistent understanding of their customers' requirements, and then meet those requirements on an ongoing basis. Information about what customers need should drive strategy and core process improvements. But the first step in any customer-driven process improvement initiative is determining customer  more...

IFRS Key Standards for Financial Accounting Activities ...g practices, produce comparable financial statements, and establish a common accounting language across different countries. These standards are now adopted in over 110 countries from every part of the world and several other countries are preparing to adopt them. This course aims to prepare learners for implementing some key standards related to financial and accounting activities. It takes  more...

Managing ADO NET Connections Commands with VB 2008 ... stored procedures, and using generic data-access code to establish a connection. Specific topics covered include optimizing ADO.NET connections and commands, ADO.NET transactions, and working with Multiple Active Result Sets (MARS) and asynchronous commands. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft  more...

SQL Server 2008 Backups Restores and Database Snapshots ... the data's availability, database administrators need to establish a solid backup and restoration plan. Such plans are used to protect data in the event of a disaster by allowing complete sets of duplicate data to be restored in a timely fashion. There are multiple types of backups that can be taken to ensure the recovery of data, including a full recovery or a point-in-time recovery. SQL  more...

Querying Cubes Working with Data Mining in SSAS ...s a discussion on how to create a basic MDX query, how to establish a cube context, how to build subcubes and named sets, and how data can be modified with MDX. The course also provides a review of Key Performance Indicators (KPI), Actions, Perspectives, Translations, and Stored Procedures. In addition, this course introduces data mining. It looks at the logical and physical architecture of  more...

IT Project Management Essentials Executing IT Projects ... of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how the project is progressing. In addition to communicating regularly with stakeholders, a project manager should ensure that the team works well together and that the deliverables are meeting  more...

Managing ADO NET 4 Connections Commands with C 2010 ... stored procedures, and using generic data-access code to establish a connection. Specific topics covered include optimizing ADO.NET connections and commands, ADO.NET transactions, and working with Multiple Active Result Sets (MARS) and asynchronous commands. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist: Accessing Data  more...

So You Wanna Be A Poet Learn from an expert how to write poetry for profit or pleasure. This course is designed primarily for the novice poet who would like to learn how to profit from poetry. This course guides you on your way to establish yourself as a poet by addressing the necessary details to start your new career. Query letters, tracking submissions with a fail proof system and proper protocol for approaching  more...

Poetry Writing For Dreamers and Non-Dreamers Learn how to approach and write for print media. This course is designed to help the beginning freelancer learn how to approach newspapers for work. Covers freelancing articles through writing opinion pieces. Helps to establish a foundation for students wanting a career in freelancing or just looking to supplement their income.  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...irected marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company.  more...

Office 97 Introduction This course is designed to familiarize users with key introductory features of Microsoft Word 97, Excel 97, Access 97, PowerPoint 97, and Outlook 98. This course will provide students with the basic elements of these applications so they can establish some beginning skills.  more...

Microsoft Project 2002 Level 1 This course introduces students to the various tools in Microsoft Project 2002 that allow them to become more efficient project coordinators. This course introduces students to the various tools in Project 2002 that allow them to become more efficient project coordinators. You?ll enter task information, work with task relationships, examine various task types, define working times, assign  more...

Access 2007 Level 1 ...be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database should be designed  more...

ISO 9001:2000 General Employee Training ...ent. The organization's scope of activity. If it wants to establish a rigorous QMS then ISO 9000 has the essential features which provide a solid base for any QMS. ISO 9000 is primarily concerned with "quality management". This means what the organization does to: Fulfill the customer's quality requirements Meet applicable regulatory requirements enhance customer satisfaction achieve continual  more...

Record Management & Retention Policy Use A company's corporate records are one of its most important and valuable assets. Almost every employee is responsible for creating or maintaining corporate records of some kind, whether in the form of paper, computer data, microfilm, electronic mail or voice-mail. Letters, memoranda and contracts are obviously corporate records, as are things such as a desk calendar, an appointment book or an  more...

Build Your Own BIZ - Networking ...establish, nurture, and maintain mutually beneficial relationships with practical networking strategies.You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to your particular  more...

NET Solution Vision and Requirements To establish the steps and techniques needed to define a solution vision and gather and analyze requirements  more...

Succession Planning Management ... you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession planning is an ongoing process, you will also learn how to evaluate  more...

Evaluating Brand Effectiveness ...oring and evaluating your brand equity. Finally, you will establish a management system to keep all your brand research organized and easily accessible. The power of your brand lives in the mind of the consumer and in the worth of its brand equity, so the more you know, the more impact your brand will have in the marketplace. By the end of the course, you will apply an ongoing program to  more...

Initiating a Succession Plan Simulation ... succession program is necessary and go to HR for help to establish one for your department. As it turns out, URG has been struggling with high turnover company-wide and Sandra, the HR manager, is concerned. Before you know it, she has recruited you to be a corporate champion for a company-wide planned succession program. This simulation, the first of two in the series, has four scenarios and  more...

Supply Chain Management What is Supply Chain Management? Why has it become such a hot topic for discussion and analysis in recent years? This course shows how a more thorough understanding of this three word catch phrase can improve the flow of material through your organization, increase customer satisfaction, and help you to establish high quality vendor relationships.  more...

Understanding and Supporting Networks To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection  more...

Understanding and Supporting Networks To understand network protocols and connectivity technologies and to establish and troubleshoot a network connection  more...

Frontline Call Center Skills Simulation This simulation will test your ability to deal with unhappy external customers, and to establish good working relationships with internal customers--your co-workers. Using this simulation will help you assess and practice your skills assisting various customer types, such as; "relater", "director," and "thinker." This simulation is based on the series "Frontline Call Center Skills" and contains  more...

Workplace Communication Skills ...n be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to practice several assertive communication techniques. Similarly, the course will  more...

Handling Conflict ...incts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to  more...

Access 2000 Expert ...abase Build A Relational Database Relationships: Overview Establish A One-To-One Relationship Establish A Many-To-Many Relationship Edit A Relationship Set Cascade Options Control Data Entry In Tables Set Validation Text Define Data Validation Criteria Modify An Input Mask Set Data Types Lookup Fields Create Lookup Fields Modify Lookup Fields 3. Work with Forms Create A Form Form Basics Create  more...

Sales Skills The Fundamentals ... sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a filter system. Apply the PLEASED acronym to their life and their work.  more...

Sales Skills Prospecting Addressing Needs ...iduals who want to learn how to build a sales network and establish a good relationship with clients in order to meet their needs. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Sales Skills Gaining Customer Commitment ...kills: Gaining Customer Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In  more...

Sales Management Building a Championship Sales Team Sales Management: Building a Championship Sales Team teaches students how to ensure the effectiveness of a sales team. The program covers how to be a successful sales manager, how to select sales professionals, and how to build unity in a sales team. The program also focuses on how to interview successfully, how to build relationships and trust within a sales team, how to train sales professionals  more...

Visual InterDev 6 0 Accessing Remote Data ...a Objects (ADO) with their functions. Write the code to establish a database connection with a data source by using a Connection object. Write the code to retrieve records from a database by using the Open method of the Recordset object. Write the code to retrieve records from a database by using the Execute method of the Command object. Write the code to execute a stored procedure that  more...

NetWare 5 Administration - Part 1 C ourse Overview This course is the first in a five-part series on Novell NetWare 5 Administration. This course covers the features and functionalities of NetWare 5, Novell Directory Services (NDS), setting up a NetWare 5 workstation, user object access, licenses, and security. This course is an approved study guide that will help you prepare for certification exam 50-639 and is equivalent  more...

Windows NT Server 4 0 Routing RAS - Part 3 ...igure a PPTP client with appropriate phonebook entries. Establish a connection between the PPTP client and the PPTP server. Configure PPTP packet filtering on a PPTP server. Sequence the steps to configure a PPTP server to function as an Internet edge router. Identify the features of the security options provided by PPTP for connections across the Internet. Identify the concepts  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC The Measure and Analysis phase in the DMAIC model of Six Sigma implementation helps practitioners set standards for performance and quality. Subsequently, these metrics are studied to understand the issues and the causes that deter conformity to the specified standard. This in turn facilitates both preventive and corrective action. Learn To: Understand the role of data in the  more...

Advanced Six Sigma The Define Phase of DMAIC ...arding duration, time involved, and results to expect. Establish Kano model as a key tool for customer satisfaction. Specify and agree on the customer's Critical to Quality (CTQ) characteristics. Understand the 5 Why technique and how it helps in understanding customer needs. Establish Process Maps as a necessity for Six Sigma companies. Define the scope of your project using  more...

Networking Technologies Series TCP IP Protocols ...fy the features of the User Datagram Protocol (UDP). Establish a connection, transfer data and close a connection using TCP. Identify the routing types and updating of routing information Identify the different features and message formats of the Gateway-to-Gateway Protocol (GGP), External Gateway Protocol (EGP), and Interior Gateway Protocol (IGP). Identify the different  more...

Oracle Form Builder Managing Module Types ...and terminology of Project Builder. Create a project. Establish dependencies. Deliver a project. Create a menu module containing menus, menu items, menu toolbars, and pop-up menus in Form Builder. Manage a menu module by control. Customize and implement security by using built-ins and substitution parameters. C ontent Emphasis Skills-Based A udience Application  more...

Oracle Form Builder R6 Project Builder and Menu Modules ...at it is possible to perform against the Project Files. Establish explicit dependency in a project using Project Builder. Build Project Dependencies by using the Project Builder build options. Deliver a project by using the Delivery Wizard in Project Builder. Identify the items from which an entry can inherit properties. Create a new file type in Project Builder by using the Module  more...

Visual InterDev 6 0 Accessing Remote Data ...a Objects (ADO) with their functions. Write the code to establish a database connection with a data source by using a Connection object. Write the code to retrieve records from a database by using the Open method of the Recordset object. Write the code to retrieve records from a database by using the Execute method of the Command object. Write the code to execute a stored procedure that  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 5 ...d a client. Set up a socket to listen for a connection. Establish a connection to a socket. Read incoming data from a given connected socket. Write outgoing data to the connected socket. Write the statement to open a COM port for overlapped I/O. Write the statement to close a COM port. Write the statement to write data to a COM port for overlapped I/O. Write the statement to read data  more...

SQL Server 7 0 Designing and Implementing Data Warehouses - Part 3 ...reate a dimension table by using the Enterprise Manager. Establish referential integrity between tables by using the Enterprise Manager. Identify the guidelines for designing an index. Identify the features of full-text indexes. Create an index on a table. Maintain an index. Build a Data Transformation Services (DTS) package to transfer data from a Microsoft SQL Server 7.0 database to a  more...

Quality Management Business Process Improvement ... processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance. Learn To Given three goals, prepare to lead business process improvement. Identify the steps for planning  more...

Windows NT Server 4 0 Routing RAS - Part 3 Course Overview This course is the third part of a four part series for system administrators which will provide the foundation for supporting Routing and Remote Access Service for Microsoft Windows NT Server 4.0. L earn To: Enable IP packet filtering and create IP packet filters for a Windows NT router. Identify the role of DHCP Relay Agent in DHCP client configuration and  more...

NetWare and Windows NT Integration - Part 2 ... system policies. Identify trust relationships. Establish a trust relationship. Identify the various Windows NT domain models. Compare the various directory services including NTDS, NDS, and ADS. Identify the benefits of integrating Windows NT domains with NDS.// Integrate a Windows NT network with an NDS network. C ontent Emphasis Skills-Based A udience  more...

International Business Essentials Succeeding as a Global Manager ... are part of a team that will discuss how the company can establish itself in the Asian marketplace over the next two years. You've been briefed on the appropriate steps that must be taken to complete the globalization process. In this preliminary meeting, you will need to discuss the workforce and organizational changes that will need to take place over the next few months to ensure a  more...

International Business Essentials Conducting Business in Europe ...ustomers in the world market. Your first assignment is to establish rapport with Johann Kass and Nicolaus Schuler from Germany's Koertz Industries by properly adhering to cultural statutes. Your primary objective is to introduce the idea of a partnership with Icon. The overseas joint venture will be invaluable to both companies. Success entails agreement on the part of your German clients to  more...

Building Scalable Cisco Internetworks Part 2 ...st (OSPF) packet types. Identify the steps involved in establishing an Open Shortest Path First (OSPF) adjacency. Identify the steps involved in maintaining an Open Shortest Path First (OSPF) database. Identify the output of the debug ip ospf packet command. Unit 2: OSPF Protocol Configuration (1 - 2 hours) Identify commands used during a basic Open Shortest Path First  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...To: Identify the network protocols in Windows 2000, establish a TCP/IP based network, install and configure TCP/IP, NetBEUI and NWLink protocols, and bind network protocols. Identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS. Identify and install the DHCP Server service, create the DHCP scope, configure DNS and WINS.  more...

Windows 2000 Installation Config Admin --Part 5 Network Imp ...To: Identify the network protocols in Windows 2000, establish a TCP/IP based network, install and configure TCP/IP, NetBEUI and NWLink protocols, and bind network protocols. Identify the lease generation process followed by DHCP, host name resolution process of DNS and the features of WINS. Identify and install the DHCP Server service, create the DHCP scope, configure DNS and WINS.  more...

ZENworks for Desktops 2 0 Part 1--Application Mgmt ... course provides students with the concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify ZENworks Design guidelines and installation processes. Identify the Novell Client upgrade processes, register and  more...

ZENworks 2 0 Desktop Mgmt Part 2 ... course provides students with the concepts and skills to establish ZENworks 2.0 on a NetWare 5 network and use the ZENworks components (i.e., Application Launcher, Remote Management and Workstation Manager) to manage Windows workstations through NDS. L earn To: Identify how to establish the desktop environment using ZENworks 2.0. Identify how to manage remote workstations using  more...

Strategic Sales Building the Executive Relationship In Strategic Selling: Building the Executive Relationship, you will learn how to adapt to the four primary behavioral styles you may encounter in executive sales, and you will learn how to build your credibility when selling at the executive level. Additionally, you will identify the types of questions you should ask when diagnosing a prospect?s need, and you will discover how to create a custom  more...

Self Development Developing Rapport Through Communication ...tails how to make a good first impression, build rapport, establish credibility, and make a message memorable. Learn To Adapt to the receiver while communicating. Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively.  more...

Career Development Excelling in Your Career ...ductivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and  more...

Oracle9i Database Admin Set Up Oracle Net Services ... To • Sequence the steps required for a client to establish a connection to an Oracle server. • Match the client and server network components required to perform specific tasks on a Web application client implementation. • Identify the features of automatic instance registration. • Configure a local net service name by using the Oracle Net Configuration Assistant.  more...

Windows 2000 Network Mgt Part 4 Access Admin ... client. o Identify Terminal Services Client options to establish a terminal session. o Identify features of remote access policies. o Identify stages in the logic used to evaluate remote access policies. o Identify features of default and multiple remote access policy interactions during a remote access connection attempt. o Identify features of Active Directory objects. o Identify  more...

Business Finance Time Value of Money ...overs how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To • Calculate the present value of a cash flow. • Calculate the interest rate given a cash flow equation. • Calculate the maturity date given a cash flow  more...

Interpersonal Communication Telephone Skills ...ive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult callers. Learn To Provide efficient customer service through good  more...

Advanced Interpersonal Communication Building Relationships ...nication. Apply guidelines to establish credibility. Avoid using jargon when building positive relationships. Provide positive verbal feedback in a business scenario. List the steps for providing positive feedback. Audience Employees, managers, and business professionals who  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the  more...

Excellence in Service Creating an Exceptional Service Environment ...sors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Create a Customer Service Vision (0.5 hours) Identify ways to focus  more...

Excellence in Service Establishing Service Standards ...Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to  more...

Excellence in Service Building a Customer Service Team ...sors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Staff Your Service Team (0.5 hours) Sequence the steps for building  more...

Excellence in Service Building Lasting Customer Relationships ...sors, team leaders, and managers who want to learn how to establish service standards and build a customer service team. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: .2 CEUs Language Options: US English Total Learning Time: 2 hours Objectives: Unit 1: Understanding Value (0.5 hours) Identify the components of the Value  more...

Call Center Mgt Managing an Inbound Call Center ...enters. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers.  more...

Call Center Mgt Measuring Quality Performance ... information in this program, the student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered  more...

Call Center Mgt Managing Motivating Your Staff ...es and guidelines for evaluating employee performance and establishing monitoring programs. By applying the information in this program, the student will be able to reduce turnover, motivate employees, and establish a fair and accurate monitoring system. Learn To Identify the universal reasons for turnover. Establish a plan to reduce  more...

Workplace Aggression Taking a Proactive Approach ...tion can make to address workplace aggression, and how to establish a workplace aggression policy. In addition, they will learn how to use preventive hiring techniques to eliminate workplace aggression and how to discipline and dismiss employees who behave aggressively. Learn To Follow three steps that enable them to take a proactive approach.  more...

Exit Interviewing Skills Conducting an Exit Interview ...duct exit interviews with departing employees, as well as establish effective guidelines for doing so. In the second part of the simulation, you will meet with Dean Kramer. Dean is upset at how several issues were handled following a recent reorganization of the department and has decided to leave the company. To complete the simulation, you must apply the guidelines for conducting a  more...

Decision Making Problem Solving Decision Making Fundamentals ...n the background information. Establish and compare options in a variety of situations. Address employee groupthink. Identify the best choice from various options. Achieve group consensus about important decisions. Audience This course is for managers and employees who want to  more...

Leadership Development Goal Setting ... Goal Achievement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview:  more...

Strategic Decision Making Preparing to Make Decisions ...ce the outcome of a decision. Establish decision objectives using three steps. Identify the actions you can take to assess whether a decision frame is appropriate for a decision. Influence the decision frames of others. Avoid the problems of overconfidence by applying two guidelines.  more...

Essentials of Management Negotiating Skills ...from a leading provider of computer software. You want to establish a relationship with their company and negotiate a short-term agreement for the installation and customization of software. Unit 3: Mutually Beneficial Negotiating (0.5 - 1 hour) Counteract strong emotions. Communicate clearly to the other party. Explore  more...

Essentials of Management Creating a Positive Workplace ...workplace. Audience Managers who want to learn how to establish a positive environment for their employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Facilitation The Facilitation Process ...nhance your role as a facilitator. Establish ground rules before a meeting begins. Apply steps to prepare a meeting room. Simulation Overview: In this simulation, you will meet with John Cunningham, one of Icon's Human Resources Assistants. John has served as a facilitator for several departments at  more...

Managing Performance Establishing a Peformance Plan ...Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance  more...

Coaching Building Relationships ...n Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...

Coaching Applying the Coaching Process ...ing: Applying the Coaching Process, you will learn how to establish coaching objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance.  more...

Negotiating Preparing for a Negotiation ...les, how to identify objectives and variables, and how to establish negotiation requirements. This program also covers methods for researching the party with whom the negotiation will be held, as well as what types of information to find, such as the other party's reputation, negotiation style, and probable requirements. In addition, this program covers how to determine concessions, steps to  more...

ISO 9001 2000 The Auditing Process In ISO 9001:2000: The Auditing Process you learn about the fundamentals of the auditing process for ISO 9000: 2000. It explains the basic audit procedures and requirements as well as the importance of starting and closing the audit in the correct fashion. Learn To Identify features of a quality audit. Identify features of an audit  more...

Team Leadership Conducting Productive Team Meetings ... team meeting, you will be sitting down with Elizabeth to establish the particulars for the meeting, prepare an agenda, and assign roles. Unit 2: Leading Team Meetings (0.5 - 1 hour) Identify the correct order of the steps for conducting a team meeting. Follow steps for conducting a team meeting. Use guidelines to maintain  more...

Team Leadership Promoting Your Team s Effectiveness ...steps for setting team goals. Establish ways to measure progress of team goals. Create standards to measure performance. Follow guidelines to overcome a team's ineffectiveness. Take action to prevent the negative effects of diversity in your team. Follow  more...

Team Conflict Resolving Team Conflict ...ructive and constructive conflict. Establish behavioral differences between destructive and constructive conflict. Turn destructive conflict into constructive conflict in a team setting. Simulation Overview: In this simulation, you will meet with Terre Jones, Icon's Project Manager and Technical  more...

Principles of Marketing Pricing Strategy ...addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the pricing process. Learn To Identify the objectives your pricing strategy might achieve. Apply the correct terminology when developing a pricing strategy.  more...

Project Teams Building a Project Team ...ng a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's Hierarchy of Needs.  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 2 Course Overview This is the second course in a five part series that will provide students with the skills to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use class modules to define and create an instance of a component. Students will also be provided with the basic instruction on the ActiveX Controls feature of  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 ... situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets, modifying data and executing stored procedures. C ontent Emphasis Skills-Based A udience This course is designed for programmers using Visual Basic 6.0 and are currently building desktop applications and accessing corporate databases. Participants  more...

Visual C 6 0 Designing Implementing Desktop Applications - Part 1 ...nent. Install and configure Visual SourceSafe (VSS) and establish the source-code control environment. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Visual C++ 6.0: IDE Interface Duration: 1 - 2  more...

Windows NT 4 0 Core Technologies Support - Part 2 ... of files and folders. Audit the user account database. Establish file auditing for a specific operation, given the Windows NT Explorer window. Unit 3: Fault Tolerance RAID Levels Duration: 2 Hour(s) Match the Redundant Arrays of Inexpensive Disks (RAID) levels with their features. Given a situation, select the best suited fault tolerance method. Create a mirror set using the  more...

Wndows NT Server 4 0 Enterprise Curriculum ...implement Directory Services using Windows NT Server 4.0; establish and manage trust relationships; select the most suitable Directory Services structure for a given business situation; identify the issues involved in planning an effective Directory Services structure for an organization running Windows NT Server 4.0; identify the features of Windows NT server resources, Performance Monitor,  more...

Windows NT Server 4 0 Implementing Directory Services ...ment Directory Services using Windows NT Server 4.0. Establish and manage trust relationships between domains. Select the most suitable Directory Services structure for a given business situation. Identify the issues involved in planning an effective Directory Services structure for an organization running Windows NT Server 4.0. C ontent Emphasis Skills-Based A  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 1 Course Overview This is the third course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 ...timize Windows NT 4.0 server-to-server network traffic to establish an effective enterprise network. Identify the network traffic generated in various scenarios in a Windows NT 4.0 environment. C ontent Emphasis Skills-Based A udience This series is intended for IT professionals who will be responsible for supporting Windows NT Server 4.0 in an enterprise environment.  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...velop a restructure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers console. o Create  more...

Windows 2000 Upgrading from Windows NT 4 0--Part 3 ...velop a restructure strategy for a specified scenario. o Establish trust between domains by using the Active Directory Domains and Trusts console. o Create an Organizational Unit by using the Active Directory Users and Computers console. o Create a site by using the AD Sites and Services console. o Implement a group policy by using the Active Directory Users and Computers console. o Create  more...

Windows 2000 Installation Config Admin --Part 6 Server Organization ...eb site access problem in IIS by using Windows Explorer. Establish a Web site by using Web Site Creation Wizard. Enabler: Identify the tasks to be performed for configuring a Web site. Identify the steps involved in the process of anonymous user authentication. Configure the identification parameters of a Web site by using the Default Web Site Properties dialog box. Configure a home  more...

CIW Internetworking Professional Part 1 TCP IP Fundamentals ...tify functions of the main Internet authorities. • Establish a baseline using Sniffer Basic. • Generate a graph to compare network traffic with a baseline. • Identify the causes of performance degradation. Audience The audience for this course will apply to students involved in defining network architecture, identifying infrastructure components, and monitoring and  more...

Self Development Balancing Your Personal Professional Life ... Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs, and wants.  more...

CIW Security Professional Network Security Firewalls ...s and enable TCP/IP filtering. Conduct a traceback. Establish a connection to a specific port of Windows 2000 Server from another computer by using Netcat. Unit 2: Securing Network Resources (1 hour) Identify steps to implement a security model. Identify guidelines for securing services. Identify guidelines to secure Web servers. Identify strategies to prevent security  more...

A 2003 OS Technologies Part 4 Network Fundamentals .../IP). To sequence the steps to establish a dial-up connection. To identify features of Digital Subscriber Line (DSL). To identify characteristics of Integrated Services Digital Network (ISDN). To identify functions and features of an Internet Connection Firewall (ICF).  more...

E-Business Part 8 Supply Chain Mgt E-Procurement ...eeded to create Internet-enabled supply-chain management, establish business-business relationships and electronic procurement. Learn To: a Identify the functions of supply chain management. a Identify the factors that affect the integration of the supply chain. a Identify the features of interenterprise integration. a Identify the features of e-procurement.  more...

Managerial Leadership Motivating Employees ...s of learning her new role in the organization. Unit 2: Establishing Employee Priorities (0.5 - 1 hour) Identify guidelines for helping employees align their priorities with the organization's needs. Help an employee align his or her priorities to fit the organization's needs. Identify guidelines to use when evaluating  more...

Executive Level Leadership Becoming an Executive Leader ...nd organizational focus in a team meeting where goals are established. Use specific methods to help you identify your goals as an executive level leader. Sequence the steps to take when translating a vision into action. Identify the benefits of a personal leadership plan. Identify the  more...

Mentoring Implementing a Formal Mentoring Program ...steps for matching mentors to mentees, and guidelines for establishing strong mentoring relationships. Learn To Identify the main difference between a mentor and a coach. Identify the three factors of successful mentoring programs. Follow the steps for matching mentors and mentees.  more...

Web Site Security Internet Intranet Management Policies ... Identify the tactics that prevent, detect, correct, and establish responsibility for electronic threats to a physical or electronic network. Identify Internet threats and how to safeguard a Windows NT network from these threats. Identify and track a network intruder. Identify the uses and prevention tactics for sniffing and spoofing. Identify the various items that provide network  more...

Quality Management - Business Process Improvement Quality Management: Business Process Improvement offers the student an overview of how to prepare and implement quality changes. The program details how to select processes for improvement, assign a process manager, and establish a process improvement team. In addition, the program teaches the learner how to flowchart and streamline a process, as well as how to measure process performance.  more...

Project Teams - Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change.  more...

Program Life Cycle and Organization ...nagement life-cycle phases: preprogram and program setup, establish program management and technical infrastructure, deliver the benefits, and close the program. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK?? Guide) - Third Edition, published by the Project Management Institute (PMI??), Inc., 2004. Copyright and all rights reserved. Material from this  more...

Cranes & Rigging ...dures for proper crane inspection and maintenance. 4. Establish the guidelines for proper equipment testing and load rating capacities. 5. Outline the proper procedures for crane operators and co-workers. 6. Outline regulations for load handling and handling equipment. Seating Time: 1 Hour Cranes & Rigging Course Cost: $20. 00 Enroll in Cranes & Rigging course:  more...

HAZWOPER 24 Hour Training - Online ...ective Equipment (PPE)in limiting hazardous exposure - Establish an effective Site Control Program to limit the risk of exposure to only those working in the hazardous work zone - Implement procedures for treating workers in the event of hazardous exposure Note: An employee whose job description includes the handling or remediation (cleanup) of waste or hazardous materials MUST take  more...

HAZWOPER 40 Hour Initial Training ...occupational safety * Use Site Characterization to establish problems that may exist in your workplace and measures that can be implemented to eliminate hazards * Identify hazardous materials (HAZMAT) existent in the workplace and the possible methods, symptoms and preventative measures of exposure * Encourage the use of Material Safety Data Sheets (MSDS) to identify and  more...

Cranes and Rigging - en Espanol Course Cost: $20. 00 Course Duration: 1 hour Course Enrollment: http://bit. ly/ 4TFsSG The online Cranes and Rigging Safety course in Spanish is intended for Spanish-speaking construction workers who want to learn more about cranes, derricks, hoists, elevators, and/ or conveyors. Topics include cranes & derricks, helicopters, base-mounted drum hoists, overhead hoists, conveyors, and aerial  more...