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Administrative Professionals Maximizing Your Relationship with Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss As a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management  more...

Directing Others Directing Others As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the essential responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and  more...

Establishing Team Goals and Responsibilities ...Establishing Team Goals and Responsibilities All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to  more...

Establishing Goals Roles and Guidelines ...Establishing Goals, Roles, and Guidelines The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of setting team goals, identifying project tasks and assigning the right people to them, and defining the standards of team behavior to ensure team members work together so that  more...

Developing the Team and its Culture Developing the Team and its Culture Henry Ford once said that coming together is a beginning; keeping together is progress; working together is success. Mr. Ford knew the importance of teamwork. Ask anyone who has worked in a project or team environment, and he will tell you that team dynamics make a huge difference in terms of getting work done and in the whole working environment. A  more...

Controlling Costs ...nagement (CAPM) - PMBOK Guide - 4th Edition-Aligned Establishing the budget for a project is a vital process in project management, yet it means nothing if the budget is not adhered to. Controlling project cost is critical to meeting a project's budget targets, and monitoring cost performance can mean the difference between the success and failure of a project. This course provides an  more...

Estimating Activity Resources and Durations ...ecifically, learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. This course provides a foundational knowledge base reflecting  more...

Controlling Managing and Closing a Project PRINCE2 2009-aligned ...tem stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring  more...

Getting Results without Authority Building Relationships and Credibility ...f you don't have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you'll be able to get what you need or want from others whether it's your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good  more...

Building the Coaching Relationship ...Establishing a positive and respectful coaching relationship is integral to the success of your coaching efforts. It lays the groundwork for accomplishing the goals you and your coachee set. This course highlights the importance of a strong coaching relationship. It describes how to establish rapport with your coachee by showing interest, finding common ground, and matching your coachee's  more...

Facilitating Meetings and Work Groups ...acteristics, you will be able to prepare for the meeting, establishing clear expectations and a realistic agenda. You can also determine if you are a match for this assignment, or if it would be better to find someone else. You will learn techniques to start and end meetings for groups of various sizes and purpose. By learning why, when and how to intervene in meetings, you will establish ways  more...

Strategies for Transitioning to Technical Management Strategies for Transitioning to Technical Management As you transition from being a technical professional to being a manager, your relationships with coworkers inevitably change. Before you were promoted, you were their colleague, but now you're expected to manage and lead them. How do you make the switch? This course describes strategies for establishing new relationships with former peers  more...

Mentoring Effectively Mentoring Effectively Perhaps your organization has asked you to help induct a new employee. Maybe a junior colleague has approached you for guidance. Or perhaps you want to "fast track" a rising star into a particular leadership position. Whatever the case, before you sign on as a mentor you'll want to learn all you can about the process, from how mentoring benefits you and your career to  more...

The Role of Ethics in Project Management ...quire diligent deliberation? Keeping with their vision of establishing project management as a professional industry, the project management community and the Project Management Institute (PMI ) have established standards of ethics to help members to navigate the sometimes murky waters of ethical issues. In this course, learners will be given an overview of the role of ethics in project  more...

Using Lean for Perfection and Quality ...uction or service delivery process. Standard Work aims at establishing the best procedures for each process to ensure efficient work methods and help eliminate waste. This course will introduce many of the Lean tools used by organizations to strive for perfection and improve quality. You will be able to assess how 5S can be applied for organizing and standardizing a workplace. You will also  more...

Professional Networking Essentials Finding Opportunities to Make Connections Professional Networking Essentials: Finding Opportunities to Make Connections In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn't something to be  more...

Motivating and Optimizing Performance ...ak levels. The early stages of team development are about establishing the purpose of the team and its key goals, but once the team is up and running, the leader has a prominent role to play in guiding the team to success. This course describes ways to optimize team performance and effectiveness through assessments and feedback. It outlines strategies for sustaining high performance, including  more...

The Voice of Leadership The Power of Leadership Messaging ... One of the keys to developing your leadership message is establishing credibility. You must always do what you say you'll do. Powerful leadership messages have distinct qualities, and leaders who learn how to deliver these messages are much more likely to persuade their audiences. This course covers the leadership attributes that shape messages and explains how to establish and maintain your  more...

Cisco IINS 1 0 Network Security Principles I ...ability requirements and growing regulatory requirements, establishing and maintaining a secure network computing environment is becoming increasingly difficult. This course provides an explanation of the core principles that are part of the secure network environment. It explains how sophisticated attack tools and open networks generate an increased need for network security and dynamic  more...

First Time Manager Challenges First Time Manager: Challenges High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This  more...

Cisco Route 1 0 Connecting the Enterprise to ISPs Cisco Route 1.0: Connecting the Enterprise to ISPs Cisco Cisco Certified Design Professional (CCDP ) 642-902 Implementing Cisco IP Routing (ROUTE) v1.0 The Internet has become a vital resource in many organizations, and the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Before the connection of an enterprise network to an Internet service  more...

Designing the Active Directory Infrastructure in MS Win Server 2008 ...updating the Active Directory schema, and the options for establishing trust between multiple forests. It also outlines guidelines for designing the site topology composed of Active Directory site, site link, and site link bridge objects, as well as recommendations for the optimal placement of domain controllers and server roles in the enterprise infrastructure. This course covers the  more...

Conducting an Effective Interview ... employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively during an interview. Finally, you will want to close the interview on a positive note. This course describes how to proceed with a face-to-face to interview. It covers how to open an  more...

Resolving Windows 7 Network Connectivity Issues Resolving Windows 7 Network Connectivity Issues Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Support Technician Windows networking has improved considerably in Windows 7, but you will still be required to verify the configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as  more...

Forming Peer Relationships Alliances at Work ...ibility and it requires awareness, skills, and technique. Establishing a network of mutually supportive peers requires more than an appearance at a social event your organization sponsors. It's an ongoing exercise in demonstrating social skills and an interest in the success of others. It involves recognizing the role each person serves and building collaborative relationships with a diverse  more...

Creating Maintaining a Positive Work Environment ...itive Work Environment Leaders play a vital role in establishing and maintaining a positive work environment. This is key to any organization's long-term success, no matter how many employees you have. It's leaders who foster the work atmosphere; they're responsible for conducting things in a way that helps raise people's spirits. Leaders can also help counteract a negative environment,  more...

A Fast Track Approach to Making Money as a Freelance Writer (Self-Directed) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

An Entrepreneur`s Guide To Starting A Medical Billing Company ...irected marketing course designed for those interested in establishing a home based medical billing business. Student may submit questions and have materials reviewed. This course is designed to help you establish, and answer questions you have, about starting a home based medical billing business. The course is designed to guide you on how to establish yourself as a medical billing company.  more...

Applying Leadership Basics ...undamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain  more...

Setting Performance Goals and Expectations ...or. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to the goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement. IMPORTANT  more...

A Fast Track Approach to Making Money as a Freelance Writer (Instructor-Led) Designed to aid individuals interested in increasing their income as a freelance writer. Designed for individuals interested in becoming a freelance writer. This course provides methods that work and help budding writers to put their careers in high gear or assist individuals desiring a new career to get started. This course demonstrates proven methods other writers have used through strategies  more...

QPRT Suicide Risk Assessment and Training ...onals. Managers must master the tools and techniques for establishing the customer support center as the focal point for technology in the corporation. Whether implementing a new customer support center or rejuvenating an existing one, this course will present a renewed vision for leading the support team. Managers will discover how to promote the support organization to customers and  more...

Access 2007 Level 1 ...be designed and set up. They will learn the importance of establishing relationships, as well as how to establish and edit relationships and enforce referential integrity. Access 2007 Level 1 This entry-level course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database should be designed  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Performance Management & Appraisals Training & Certification Program Learn the basics of Performance Management and earn a "Fundmentals of Performance Management" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance  more...

Savings Strategy Development ...ent" can help you. You will learn a systematic method of establishing a cost savings strategy in your organization. Your plan will be comprehensive, covering everything from analyzing your spend to strategic sourcing to continually improving cost savings processes. You'll also understand many nuances of how to write an RFP within the context of a step-by-step RFP process. Frequently Asked  more...

Teams That Work ...This complete course will teach you practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills. In addition, valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture is a point of focus. Topics range from  more...

Cisco CCNA TCP/IP Addressing on CISCO Routers This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol suite maps roughly to the OSI reference model. This course is one of twelve necessary to be able to pass the qualification exams to gain the IT industry certification Cisco Certified Network Associate. (CCNA) This unit describes various layers present in the TCP/IP protocol suite. The TCP/IP protocol  more...

Writing a Marketing Plan Phase 1 This course will define the marketing plan, types of plans and outline the purposes for using a marketing plan. You will then get started on writing the plan by establishing objectives and working on introductory elements. Then, you'll complete a situational analysis that evaluates the overall market, industry, internal and competitive factors pertinent to your product or service. Finally, you'll  more...

Controlling Managing Closing a PRINCE2-aligned Project ...tem stands. Processes provide a controlling structure for establishing what to do and when to do it. The bulk of the project work is done during the stage-related processes, when Stage Plans are implemented and product creation and delivery is monitored, controlled and reported. Once the final product is signed off and delivered to the customer, there are also specific processes around ensuring  more...

Determining Project Quality Standards and Milestones To recognize the factors in establishing the project quality standards and milestones  more...

Quality-minded Management The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support  more...

Managing from a Global Viewpoint The process of managing on a global scale requires a step up from domestic management. In this course, you'll learn what it takes to be a global manager or team leader. You'll start with establishing a global mind-set and learning about the attributes of a global manager. Then, you'll explore cross-cultural communication and ways to effectively support and work with a globally based team.  more...

IT Project Leadership Authority Accountability Have you ever worked on a project where many assignments were over budget? Are you looking for new ways to motivate and inspire your project team? This course will provide you with leadership skills and techniques to provide legitimate motivation to your project team that will soon have you seeing better results. In addition, the course will provide you with methods of establishing authority and  more...

The Client-Consultant Relationship Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization,  more...

Establishing a Relationship with Internal Clients Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs  more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...

The Inbound Call Center ...owledge base of the inbound call center industry, you are establishing a sturdy framework for success. This course will provide you with the knowledge needed to identify customer care benefits resulting from key events in the history of call center technology; recognize the effect of environmental factors on productivity; apply the processes to turn the phone answering service into a business  more...

Consulting Skills Serving as an Internal Consultant ...t. Identify the guidelines for establishing credibility as an internal consultant. Sequence the steps for resolving a consulting conflict. Identify the guidelines for implementing internal change. Overcome resistance to internal consultants. Audience The target audience for this  more...

Strategic Management Establishing Strategic Focus ...Establishing Strategic Focus offers the student an overview of the information required to identify appropriate terms and language associated with strategic management, recognize benefits gained from a successful strategic plan, and learn why some organizations avoid implementing strategic management. The program describes the proper steps for effective decision making, and the guidelines to  more...

Quality Management The Quality Management Process ... quality. Identify benefits of establishing quality requirements for products and services. Identify the frequently overlooked costs of customer dissatisfaction. Identify the characteristics of a customer-oriented organization. Identify the steps for becoming customer oriented.  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...b server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP processing directives with their functions. Match the built-in objects provided by ASP with their function. Create a server script by using the Script Outline window. Debug a server script by using the Project Explorer window. Add an error handler to handle the run-time errors in  more...

Networking Technologies Series TCP IP Protocols ...rs with their functions. Sequence the steps involved in establishing a TCP connection. Sequence the steps involved in transferring data by using a TCP connection. Sequence the steps involved in closing a TCP connection. Identify the features and protocol mechanisms of the User Datagram Protocol (UDP). Identify the advantages and disadvantages of the UDP. Unit 3: Gateway and  more...

Building Cisco Remote Access Networks Part 4 ...prioritization techniques. Identify considerations for establishing a queuing policy. Identify features of weighted fair queuing (WFQ). Identify commands for configuring weighted fair queuing (WFQ). Identify features of Class-Based Weighted Fair Queuing (CBWFQ). Identify steps for configuring Class-Based Weighted Fair Queuing (CBWFQ). Identify fundamentals of Low Latency  more...

Oracle8 Database Administration - Manage an Instance ...database administrator. Match the terms associated with establishing a database connection with their descriptions. Identify the characteristics of a user process. Identify the characteristics of a server process. Match the memory structures of the System Global Area (SGA) with the information stored by them. Match the mandatory background processes with their functions. Match the  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...d Data Duration: 2 Hour(s) Select the purposes for establishing linked servers. Perform the steps to connect to a remote SQL server. Match common OLE DB provider names with their data sources. Identify facts to consider when establishing linked server security. Match system stored procedures with the information they return about linked servers. Select the allowed Transact-SQL  more...

Visual InterDev 6 0 Active Server Pages and Data Access ...b server. Sequence the steps involved in the process of establishing an HTTP session. Match the ASP processing directives with their functions. Match the built-in objects provided by ASP with their function. Create a server script by using the Script Outline window. Debug a server script by using the Project Explorer window. Add an error handler to handle the run-time errors in  more...

Exchange Server 5 5 Design Implementation - Part 3 ...tion Duration: 2 Hour(s) Identify the tasks for establishing Directory Replication between sites. Identify the possibility of directory replication between two sites in an existing message routing topology. Identify the most efficient Directory connector topology that results in minimum delays of replication information across sites. Configure directory Replication connector by  more...

Quality Management Business Process Improvement ...ss manager. Identify the steps for establishing a process improvement team. Identify the responsibilities of process improvement team members. Match the symbols and shapes used to create flow charts. Identify the four types of flow charts. Simulation Overview:  more...

Designing Cisco Internetwork Solutions Part 2 This is the second of five courses in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. It covers Campus design methodology and models, Enterprise Edge WAN design methodology, WAN technology, and IP addressing, including IPv6. Learn To: Identify factors to consider when designing an Enterprise Campus. Match types  more...

Building Scalable Cisco Internetworks Part 2 ...st (OSPF) packet types. Identify the steps involved in establishing an Open Shortest Path First (OSPF) adjacency. Identify the steps involved in maintaining an Open Shortest Path First (OSPF) database. Identify the output of the debug ip ospf packet command. Unit 2: OSPF Protocol Configuration (1 - 2 hours) Identify commands used during a basic Open Shortest Path First  more...

ZENworks 2 0 Desktop Mgmt Part 2 ...rning Time 6 - 8 Hour(s) Course Contents Unit 1: Establishing the Desktop Environment Duration: 2 - 3 Hour(s) Match each Workstation Manager feature with its capability. Identify the functions of NetWare Administrator snap-in. Match each policy package type with its definition. Sequence the tasks that are completed prior to policy package creation. Identify the NetWare  more...

Access XP Fundamentals ...vers topics such as creating and modifying databases, and establishing relationships between tables. Learn To • Identify advantages of a relational database. • Identify the basics of a relational database. • Sequence the steps for planning a relational database. • Create a table in Datasheet view. • Identify features of the Table Wizard • Create a  more...

Career Development Professional Networking ...ication. Follow guidelines for establishing beneficial relationships inside and outside your organization. Audience Professionals who want to develop their careers by improving their networking skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total  more...

Career Development Excelling in Your Career ...ductivity. Recognize steps for establishing a professional image. Recognize steps for marketing your career. Choose a way of learning through your career. Follow steps for taking charge of your job. Audience Professionals who are interested in staying competitive in their field and  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ress in Windows XP Professional. o Identify features of establishing outbound remote access connections in Windows XP Professional. o Match remote access connection types supported by Windows XP Professional with their features. o Identify New Connection Wizard options that can be selected when creating a direct cable connection to another computer in Windows XP Professional. Audience  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ress in Windows XP Professional. o Identify features of establishing outbound remote access connections in Windows XP Professional. o Match remote access connection types supported by Windows XP Professional with their features. o Identify New Connection Wizard options that can be selected when creating a direct cable connection to another computer in Windows XP Professional. Audience  more...

Defining Microsoft NET Solution Architectures Part 4 ... To identify considerations for establishing standards. To identify naming guidelines for program code. To identify member usage guidelines for program code. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and  more...

Security Part 3 Infrastructure Security ...t. To identify guidelines for establishing security baselines. To identify guidelines for operating system/Network Operating System (OS/NOS) hardening. To identify guidelines for setting file system permissions. Audience This curriculum is targeted at IT professionals who wish to gain CompTIA Security+  more...

Defining Microsoft NET Solution Architectures parat 4 ... To identify considerations for establishing standards. To identify naming guidelines for program code. To identify member usage guidelines for program code. Audience This curriculum is intended for individuals seeking the MCSD for .NET certification, and/or taking Exam 70-300, Analyzing Requirements and  more...

Organizational Communication The Fundamentals ...nes of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational communication to their solutions. Audience Managers, employees, team leaders, or team members who need to learn how to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits:  more...

Excellence in Service Establishing Service Standards ...Establishing Service Standards, you will learn how to identify customer expectations by evaluating the criteria customers use to assess the quality of your company's service. You will learn how to set, develop, and implement service standards. You will also understand the importance of surveying customers and incorporating their feedback into service standards. Finally, you will learn how to  more...

Call Center Mgt Managing an Inbound Call Center ...enters. The program also gives the student guidelines for establishing a call center, as well as things to remember when establishing the call center. Learning the material in this program, the student will be able to establish a call center, identify the call center managers' typical responsibilities, and determine the necessary technologies needed to best serve the company's customers.  more...

Call Center Mgt Measuring Quality Performance ...ll volume. Identify guidelines for establishing and maintaining a virtual response unit. Apply guidelines for using a virtual response unit to manage critical call volume. Simulation Overview: Icon has decided to upgrade the call center for its Industrial Services and Manufacturing Division in order to  more...

Call Center Mgt Managing Motivating Your Staff ...es and guidelines for evaluating employee performance and establishing monitoring programs. By applying the information in this program, the student will be able to reduce turnover, motivate employees, and establish a fair and accurate monitoring system. Learn To Identify the universal reasons for turnover. Establish a plan to reduce  more...

Sexual Harassment Preventing Sexual Harassment Claims ...er strategies for preventing sexual harassment, including establishing managerial responsibility and gathering employee feedback. Learn To Identify what the EEOC requires employers to do to prevent sexual harassment. Identify the damages for which organizations can be held legally liable. Identify the  more...

Sexual Harassment Resolving Sexual Harassment Claims ...To Identify the benefits of establishing a system for resolving sexual harassment claims. Identify the types of support investigators need from management. Identify areas in which management should provide investigators with training. Follow the five steps for interviewing a  more...

Workplace Aggression Taking a Proactive Approach ...t each approach is specific to its environment. Unit 2: Establishing a Workplace Aggression Policy (0.5 - 1 hour) List the three ways you can identify areas of your organization that need to be improved in regards to workplace aggression. Include three elements when creating a workplace aggression policy. Effectively  more...

Managerial Leadership Creating a Vision ...his meeting is to have the team go through the process of establishing realistic goals for Icon's Aries Server computer line. The team should always keep in mind that the organization's vision must be taken into consideration at all times during the goal-setting process. Unit 3: Making the Vision a Reality (0.5 - 2 hours) Identify guidelines for communicating a  more...

Women in Leadership Becoming a Leader ...ation. Use the guidelines for establishing your credibility as a leader. Follow the steps for persuading others to follow your lead. Use the guidelines for controlling your reaction to challengers. Follow the steps for converting challengers to supporters. Audience The target  more...

Strategic Decision Making Preparing to Make Decisions ...sion. Identify the three steps for establishing objectives. Establish decision objectives using three steps. Simulation Overview: In the simulation at the end of this unit, you are the Production Manager in charge of supervision Line Managers and helping them meet customer quality standards and on-time  more...

Goal Setting Goal Setting Tools for Managers ...es. Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting. Follow the steps for providing goal feedback. Audience The target audience for this program is administrators, managers,  more...

Employee Performance Resolving Conflict Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict.  more...

Conducting Meetings The Meeting Process ...ncluding meetings successfully. They learn techniques for establishing the purpose and agenda of a meeting and facilitating participants' progress toward the meeting goals. Learn To Define and communicate the purpose, objective, setting, and agenda for a meeting. Ensure that best practices are followed for meeting procedures, such as  more...

Managing Performance Establishing a Peformance Plan ...Establishing a Performance Plan, you will learn the process for managing performance, how to conduct a performance planning meeting, and how to document the performance plan. In addition, you will learn how to provide positive and constructive feedback, as well as how to coach your employees throughout the appraisal period. Learn To Conduct a performance  more...

Coaching Building Relationships ...st. You will also learn the steps of the CARE process for establishing trusting relationships with your employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the correct motivators  more...

Negotiating Preparing for a Negotiation ...principle. Identify steps for establishing requirements. Identify ways to research the other party before a negotiation. Follow the appropriate process for estimating the other party's requirements. Follow the appropriate process for formulating a plan for agreement.  more...

Managing Change Overcoming Change Obstacles ...reporting system that will be implemented soon. Unit 3: Establishing Change Teams ( - 1.5 hours) Identify the types of teams that support change teams. Match change team roles with their responsibilities. Identify the types of changes an organization can make. Sequence the steps of the change team  more...

Managing High Performers Defining Finding High Performers ...ivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers. Learn To To identify attributes of high performers. To identify attributes of a high-performing organization. To identify  more...

Team Participation Teamwork Fundamentals ...mber. Understand the importance of establishing ground rules. Set appropriate ground rules. Recognize the four stages of team building. Realize how the stages of team building can benefit teams. Simulation Overview: In this simulation, you are the Operations  more...

Principles of Marketing Pricing Strategy ...addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect pricing decisions, and the steps of the pricing process. Learn To Identify the objectives your pricing strategy might achieve. Apply the correct terminology when developing a pricing strategy.  more...

Cross-Functional Teams Cross-Functional Team Development ...m. Identify the guidelines for establishing a recognition system. Audience Team leaders, team members, and managers or supervisors who are interested in learning more about how cross-functional teams are created and how they operate. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language  more...

Visual Basic 6 0 Designing Implementing Distributed Applications - Part 3 ... situation. Use the ActiveX Data Object (ADO) types for establishing a connection, executing a command, navigating recordsets, modifying data and executing stored procedures. C ontent Emphasis Skills-Based A udience This course is designed for programmers using Visual Basic 6.0 and are currently building desktop applications and accessing corporate databases. Participants  more...

Cisco Networking Technologies Introduction Part 2 ...(WAN) connections on a router. Identify guidelines for establishing a console connection. Identify the segment distance limitation of an Ethernet Local Area Network (LAN). Identify how devices communicate over an Ethernet Local Area Network (LAN). Identify features of collision domains within an Ethernet Local Area Network (LAN). Identify impacts on bandwidth consumption.  more...

Windows NT Server 4 0 Implementing Directory Services ...y the functions of BackOffice applications. Unit 2: Establishing Trust Relationships Duration: 1 - 2 Hour(s) Identify the features of the types of trust relationships: One-way trust relationship Two-way trust relationship Identify the function of different types of domains: Trusted domains Trusting domains Identify the guidelines for implementing trust  more...

Windows NT Server 4 0 Network Analysis and Optimization - Part 2 .... Sequence the steps in which traffic is generated when establishing a relationship between the WINS replication partners. Identify the maximum number of bytes generated on the network when updating records in the WINS database. Identify the best configuration option to optimize the WINS replication traffic for a given situation on the network. Sequence the steps involved in the traffic  more...

Oracle8i Database Admin Manage an Instance ... database administrator. Match the terms associated with establishing a database connection with their descriptions. Identify the characteristics of a user process. Identify the characteristics of a server process. Match the memory structures of the System Global Area (SGA) with the information stored by them. Match the mandatory background processes with their functions. Match the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...y the corrective action to be taken to solve a problem in establishing the Terminal connection by using the specified information. Unit 2: Network Adapters and Protocols Duration: 1 - 2 Hour(s) Install a network adapter on a Windows 2000 server by using the Add/Remove Hardware Wizard. Identify the tab in the Properties dialog box of a network adapter that is used to configure the  more...

Windows 2000 Installation Config Admin --Part 7 Enterprise Networking ...y the corrective action to be taken to solve a problem in establishing the Terminal connection by using the specified information. Unit 2: Network Adapters and Protocols Duration: 1 - 2 Hour(s) Install a network adapter on a Windows 2000 server by using the Add/Remove Hardware Wizard. Identify the tab in the Properties dialog box of a network adapter that is used to configure the  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...rse, students will learn to identify the requirements for establishing a remote access connection; integrate DHCP with remote access; administer remote access connections, configure remote access security and policies, and troubleshoot remote access and VPN connections. L earn To: Identify the requirements for establishing a remote access connection and the process of remote access.  more...

Windows 2000 Network Infrastructure Admin --Part 2 Remote Access ...rse, students will learn to identify the requirements for establishing a remote access connection; integrate DHCP with remote access; administer remote access connections, configure remote access security and policies, and troubleshoot remote access and VPN connections. L earn To: Identify the requirements for establishing a remote access connection and the process of remote access.  more...

Excellence in Service Series The Excellence in Service Series includes the following courses: Excellence in Service: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service  more...

Managing Performance Series The Managing Performance Series includes the following courses: Managing Performance: Establishing a Performance Plan Managing Performance: The Performance Appraisal Process Managing Performance: Overcoming Performance Appraisal Challenges To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Strategic Management Series The Strategic Management Series includes the following courses: Strategic Management: Establishing Strategic Focus Strategic Management: Analyzing Strategic Options Strategic Management: Developing a Successful Process To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

CIW Server Administrator Part 2 User Management ...access security model • Identify considerations for establishing user-level shares • Create a user name-based network share. • Customize share permissions. • Match universal permissions with their descriptions. • Match Windows 2000 access permissions with their descriptions. • Identify features of Unix permissions. • Match Novell rights with their  more...

Self Development Balancing Your Personal Professional Life ... you should be concerned about time management. Unit 2: Establishing Priorities (0.5 - 1 hour) Differentiate among values, needs, and wants. Follow steps to meet your needs. Apply steps to establish your priorities. Apply actions to make your daily life reflect your priorities.  more...

CIW Security Professional Intrusion Detection Threat Analysis The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify key aspects of intrusion detection.  more...

Security Part 4 Cryptography Operational Security ...disaster recovery and business continuity. Guidelines for establishing security, HR, and incident response policies are taught. Finally, the learner will acquire a deeper understanding of their role in preserving and collection evidence and the management of documentation. Learn To To identify features of encryption. To identify  more...

E-Business Part 6 Working with Employees ...establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for an effective  more...

Managerial Leadership Motivating Employees ...s of learning her new role in the organization. Unit 2: Establishing Employee Priorities (0.5 - 1 hour) Identify guidelines for helping employees align their priorities with the organization's needs. Help an employee align his or her priorities to fit the organization's needs. Identify guidelines to use when evaluating  more...

Mentoring Implementing a Formal Mentoring Program ...steps for matching mentors to mentees, and guidelines for establishing strong mentoring relationships. Learn To Identify the main difference between a mentor and a coach. Identify the three factors of successful mentoring programs. Follow the steps for matching mentors and mentees.  more...

Operations Management Operations Management Tools ...s Identify the techniques for establishing maintenance strategies Identify three options that E-commerce provides for managing operations Identify three ways in which learning curves can be applied. Audience The target audience for this series is managers, directors, and executives looking to gain an  more...

Mentoring Developing Your Mentoring Skills ...partment. There has been a great deal of discussion about establishing a mentoring program in the department, and this team is meeting to determine if mentoring is a feasible idea. If everyone agrees to adopt a mentoring program, you will need to discuss the aspects of a mentor's job you'd like to see implemented. You'll also need to determine what dimension of mentoring the group would like to  more...

Supply Chain Management Building a Sustained Competitive Advantage ...s in supply chain performance. Identify guidelines for establishing best practices in supply chain performance metrics. Identify market realities that organizations face when making the transition to level 4. Identify requirements for a smooth transition to level 4. Identify challenges when implementing a transition to level 4. Audience: This series is designed for  more...

Managing High Performers - Defining and Finding High Performers Managing High Performers: Defining and Finding High Performers, helps the learner to better identify high performers and, having recruited them, monitor and meet their needs. High performers must be motivated, and this course includes practical guidelines for establishing trust and building rapport with them. It also offers advice on how to successfully recruit high performers..  more...

The Reasons Why Diversity Matters ...re far-reaching, right down to the company's bottom line. Establishing diversity in the workplace is not limited to laws that pertain to the hiring of women and minorities. Nor is it limited to managing or even honoring differences between people, but rather, it is about taking those differences and putting them to work in the best possible way for both the good of the company and for the good  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

OSHA 30 Hour for General Industry - Online Training ...s researching regulations or standards that could help in establishing and maintaining a safer workplace. Supplementary materials are also available for download by clicking the ""Materials"" tab on the menu located within the course player. You can find printable course summaries of each module in addition to a syllabus of the entire 30 hour course. Other reference materials are available  more...

OSHA 30 Hour Construction Outreach Training - Online ...s researching regulations or standards that could help in establishing a safer workplace. Supplementary materials are also available for download by clicking the ""Materials"" tab on the menu located within the courseplayer. You can find printable course summaries of each module in addition to a syllabus of the entire 30 hour course. Other reference materials are available from the OSHA  more...