Instructor Led Etiquette Training in Canada
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From Last Minute Training
Bartender One Martini Madness
Learn to make everything from the classics to todays hottest cocktail martinis. In this completely interactive, hands on seminar, you will make Cosmopolitans, Manhattans, French Martinis, Dirty Martinis, Chocolate Martinis, Lychee Martini, Bikini Martini and many more! Seminar includes proper Martini preparation techniques, serving etiquette and tasting. Group rates are available for this seminar.
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Bartender One Martini Madness
Learn to make everything from the classics to todays hottest cocktail martinis. In this completely interactive, hands on seminar, you will make Cosmopolitans, Manhattans, French Martinis, Dirty Martinis, Chocolate Martinis, Lychee Martini, Bikini Martini and many more! Seminar includes proper Martini preparation techniques, serving etiquette and tasting. Group rates are available for this seminar.
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Business Writing That Works 2 Days
Business Writing That Works is a two-day course that focuses writing skills. In this course, students will focus on topics such as:
* Why Write
* The Four C's
* Making Words Agree
* Active and Passive Voice
* Setencnes and Sentence Types
* Courtesy in Writing
* Practicial Language
* Inclusive Language
* Sentence Construction
* Punctuation
*
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Business Etiquette Gaining That Extra Edge
Fear of embarrassment from doing or saying the wrong thing is one of the most common sources of stress in a business or professional setting. If you have had some awkward moments where you aren t sure which fork to use or which side plate is yours, or if you ve ever had to make small talk with some VIP and been lost for words, you know just how agonizing such moments can be. However, what can
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Business Etiquette Gaining That Extra Edge - computer help
This 1-day workshop will teach you: The elements of a good handshake, How to manage business cards, Professional telephone etiquette, Tips on remembering names, Ways to make a good first impression, The basics of dining etiquette and more.
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Business Etiquette - Gaining That Extra Edge
Upon completion your will learn: The elements of a good handshake, How to manage business cards, Tips on remembering names, Ways to make a good first impression, The basics of dining etiquette and How to communicate properly and politely.
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From Live to Learn
Customer Service Excellence



...- Communicating with Customers
- Demonstrating Telephone Etiquette
- Interpreting Body Language and Behavioural Styles
- Handling Challenging Situations
- Maintaining a Positive Attitude
- Expressing Empathy
- Not Taking it Personally
- Adopting the "Solution Provider" Role
- Prescribing Win/Win Solutions
- Exceeding Customer Expectations
- Leaving a Lasting Positive Impression
-
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Communications



"75% of what we hear is misunderstood, distorted, forgotten, or ignored."
We all come to the table with a different set of experiences, circumstances, education and values & beliefs. No wonder Communications is the biggest challenge in most organizations!
Proficiency in communication skills is critical to success.
Communication is a 2-way street to understand and to be understood. This
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