Instructor Led Etiquette Training in Malaysia

SOFT-SKILLS MANAGEMENT SKILLS ...ip Mindset for Turbulent Time a Enhancing Professional Etiquette & Protocol a Enhancing your Professional Image a Grooming & Etiquette a Enriching Coaching, Counselling & Mentoring Skills a Essence of Industrial Relations Act 1967 & Applied Discipline a Image Excellence and Professional Etiquette a MAVARICK a Making Vision A Reality a People, Potential, Power a  more...

Leadership Development and other corporate training programmes 1. Basic Supervisory Skills 2. Motivation How to Make Your Staff A Top Performer 3. Managing Conflict 4. Team Building 5. Influencing Skills 6. Time Management and Cultivating Good Ethics For Juniors 7. Developing Clerical Expertise 8. Presentation Skills 9. Speaking By Design 10. The Joy of Working 11. Staying Motivated 12. Interpersonal Skills 13. Working Together  more...

Effective Email Writing 7 Dec 2012 ... - concise messages - active and passive voice Email Etiquette Review Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 7 Dec 2012 Time 9am to 5pm Venue  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...ifficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...ent - prepositions - punctuation Format and Writing Etiquette for Professionalism Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course Details  more...

Effective Email Writing 2 Oct 2012 ... - concise messages - active and passive voice Email Etiquette Review Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 2 Oct 2012 Time 9am to 5pm  more...

Effective Event Management 23 24 Oct 2012 ...ing delegates with care - Learn the essential ethics and etiquette in event management Closing - Establish efficient ways to obtain feedback - Closing the accounts with ease - Adopt integrated communications for post-event publicity - Find out how to conduct helpful post-mortems - Impress with your appreciation to key players Methodology Participants are guided through  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...ifficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ...ent - prepositions - punctuation Format and Writing Etiquette for Professionalism Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course  more...

Effective Email Writing 27 July 2012 ... - concise messages - active and passive voice Email Etiquette Review Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 27 July 2012 Time 9am to 5pm  more...

Essential Writing Skills for the Workplace 7 8 June 2012 ...ment - prepositions - punctuation Format and Writing Etiquette for Professionalism Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course Details  more...

Effective Event Management 26 27 June 2012 ...ing delegates with care - Learn the essential ethics and etiquette in event management Closing - Establish efficient ways to obtain feedback - Closing the accounts with ease - Adopt integrated communications for post-event publicity - Find out how to conduct helpful post-mortems - Impress with your appreciation to key players Methodology Participants are guided through practical  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...ifficult caller situations -demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation Outline Customer Service Basics - Service as defined by customers - Understand what it takes to do your job professionally You As The Communicator - How to create a positive physiology - How to manage your voice - Use professional service language  more...

Effective Email Writing 30 May 2012 ... - concise messages - active and passive voice Email Etiquette Review Methodology Participants are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 30 May 2012 Time 9am to 5pm  more...