Etiquette Web-based Seminars

Customer Service Skills The goals to be accomplished in this course are to: a Recognize the characteristics of proper telephone and voicemail etiquette. a Identify ways to use good communication skills both verbal and non-verbal, to address customer concerns and uncover needs. a Identify various sales and customer service techniques to up sell and cross sell as appropriate  more...

Business Development Strategies Staying in Touch Have your clients forgotten you, lost your business card or even know who you are anymore? Have you moved and lost clients because they cana ™t find you? Sometimes your clients need your services, but dona ™t know how to reach you. You are losing business and they are going to the closest competition. It is less expensive and takes less time to keep existing  more...

E-Mail Communication: Power, Peril, and Protocol ... her mission to establish the importance of proper e-mail etiquette. Dr. Miller, a business-writing expert for over 30 years and author of Business Writing That Counts!, teaches busy professionals how to leverage the power of e-mail while avoiding its perils, and legal ramifications. In this webinar, you ll discover: E-mail do s and don ts What not to put in your subject line  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

How to Run Effective Internal Meetings ...nd rules that encourage participation governed by meeting etiquette As an added bonus, the first 50 registrants will receive an autographed copy of Patty Kreamer's booklet, 'We Have to Stop Meeting Like This.' Certified Professional Organizer ®, author, speaker, coach and consultant, Patty Kreamer is the President of Kreamer Connect, a Pittsburgh-based company that works nationally with  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

Using Social Settings to Get Your Deal Done ...Etiquette That Differentiates You From The Competition Mind your manners! Even if you don t pull up a chair to your parents dinner table every night, heeding their advice about mealtime manners is more critical now than ever before. In today s competitive business world, meals aren t for nourishment they re an efficient way to get deals done. Whether you are closing a sale or interviewing for  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

Secrets to Delivering Presentations That Win Business Learn the key presentation techniques that lead your prospects to buy from you Whether you are a small business owner or sales professional, your skill in grabbing your prospect's attention during a presentation determines whether you get the account or if it goes to your competitor. Many think that great presenters are born, not developed. Not true! You can learn the secrets to engaging your  more...

WOW Networking: Set Yourself Apart The Wow Approach ...ety of topics from personal space preferences to business etiquette. Cynthia Cohen, WOW Networker, will teach you how to make a positive lasting impression and ways to gain credibility with your contacts. Your appearance, professionalism and speech leave a lasting impression, be sure yours is a winning one. Cynthia Cohen has earned a top position and developed a successful business though  more...