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From Online Training Directory
Essential Spanish
...and there is an `informal` way of addressing someone; for example two younger people of the same age, or between friends. This is why we have two couples: Tony and Kate are friendly and informal: Se?or L?pez and Se?orita Fern?ndez are more formal - but still friendly of course! After each scene there is a short test to check how you are doing, and at the end of the course a longer exam that
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Violence in the Workplace
... and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make
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Violence in the Workplace
... and employers should take. Walk through a real workplace example, and learn what an employer and employees can do to avoid violence in the workplace. Finally, if violence does strike your workplace, learn how to meet it with an effective incidence response. No one gets hurt with a game pad or a joystick, but in the real workplace, our Violence in the Workplace Safety Training Program can make
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The Entrepreneurship Certificate in Marketing Mastery Program
... business that they are interested in learning about. For example, an internet-only retailer or a consulting firm. To be a successful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator pitch. The Entrepreneurship Mastery Program is designed so that as
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Supervisor`s Role in Preventing Accidents
A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that s just before lunch.
Supervisor`s Role in Preventing Accidents A supervisor has to be Superman today with ISO standards, production goals, launch targets, human resources, and more. And that?s just before lunch. In our OSHA safety-training program, the Supervisor?s
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QuickBooks Pro 2001 Level 2



This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll information.
This course will introduce students to the more advanced features of QuickBooks Pro 2001, such as generating balance sheets, creating customized reports and invoices, and amending payroll
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Preventing Sexual Harassment for Leaders



...ree environment, and suggestions on how to set a positive example for others. It also includes an example of an effective policy statement. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training.
Leaders have a particular responsibility in preventing sexual harassment, and this course spells out just exactly what their role is. They
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PowerPoint 2000 Expert



Experienced PowerPoint users will expand on their skills and learn how to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for delivery in different ways, such as readying presentations for 35mm slides and the Web.
Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects,
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PowerPoint 2000 Level 3



Applying visual effects, importing and exporting elements, and working across applications are some of the skills that students will learn in this advanced version of Microsoft PowerPoint 2000.
Mastery of this course will empower an experienced user of Microsoft PowerPoint 2000 to apply advanced visual effects, import and export elements, work across applications, and prepare presentations for
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MSHA Part 46 Refresher
...aining requirements outside the scope of this course. For example, the regulations (46.8(b)) require a review of your site-specific hazards. The total time of study spent on the refresher must be a minimum of eight hours.
The course design here closely matches the template for Part 46 training provided by MSHA. When completed, your training will need to be certified by the person in your
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Legal Transcription Training
...based on "piece work," by the line or page. Let`s give an example: You could earn 6 to 10 cents per line or $1.50 to $3 per page. Once proficient, you should be typing about 300 lines per hour x 8 cents. This averages about $24 per hour. If you work in an office, salary ranges are from $27,000 to $40,000 annually. This Online Legal Transcription Training Program provides the most current and
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Comprehensive Medical Coding Training


... American Association of Professional Coders, (AAPC), for example, allows 1 year of experience if you submit documentation for the successful completion of the course on the pretest application. Additional Certificates are available from participating accredited universities and colleges. For more details write to Testimonials "Thank you so much for answering my concerns regarding the great
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Adobe PageMaker 7 0 - Using the industry standard for page layout


Learn PageMaker 7.0 by creating ten example documents.
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From 123-CBT Computer Based Training
Using Business Tools to Manage Sales Teams
...age the business side of your sales manager position. For example, you have to know how to forecast sales accurately to determine the goals that your sales team will set. Like many sales managers, you've probably asked yourself, "How do I successfully and effectively manage the business aspect of my responsibilities?" This course will help you answer that question by providing you with
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Using Business Tools to Manage Sales Teams
Managing and Maintaining Brand Equity
...ed in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of
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Problem Performance Identification
... make the individual worker unable to perform better, for example in terms of the design of the task they are asked to perform. But there are also performance problems that stem from the workers attitude. In between these two there are performance problems which do not come from a disinterest in performing well, and are not system based issues, but are caused by the workers own ability to
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The Coaching Skillset
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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ITIL Service Level and Capacity Management
...example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way.The delivery and support of IT services are divided into core processes
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Identifying Your Customers Expectations
... needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be
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Define the Six Sigma Opportunity
...rocess that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma?? projects. Besides being given
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Cisco Internetwork Troubleshooting Part 2

...the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take this course. It is expected that the target audience will be educated to degree level or equivalent in computer science or electrical engineering with some experience of maintaining Cisco
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Cisco Internetwork Troubleshooting Part 1

...the efficient operation of complex computer networks, for example, System Engineers, Network Administrators, or Internetwork Engineers. Cisco employees, Channel Partners, Resellers, and customers may also take this course. It is expected that the target audience will be educated to degree level or equivalent in computer science or electrical engineering with some experience of maintaining Cisco
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SAP R 3 v4 0 Retail Order Management via Distribution Center

.... This course illustrates the training knowledge using an example of a possible process chain, between a retail company and its clients.
L earn To:
The Retail Process.
Basic scenario and related processes.
Delivery Scheduling.
Subsequent Settlement.
C ontent Emphasis
Skills-Based
A udience
All those involved in the use of SAP R/3 for Retail tasks. IT Support
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Oracle 11i10 System Admin Printer Management Form Personalization

The course covers concepts and tasks associated with printer management, such as registering a new printer, printing with the pasta utility, and customizing print options. The course also focuses on demonstrations essential for personalizing forms. In addition, the course contains information about the basic, intermediate, advanced, and administrative concepts related to forms personalization.
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SAP R 3 PDM Product Development

...ce model is dealt with here. The user is provided with an example of implementing the product development process with change management using the
SAP R/3 PDM module, AutoCAD, and AutoCAD SAP R/3 PDM. The emphasis here is placed on familiarizing the user with system functions within the framework of a business process.
L earn To:
Product Data of a Part to be Produced.
Product
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Lotus Notes 6 Moving to IBM Lotus Notes 6

...nd managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of
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Building Scalable Cisco Internetworks Part 2

... important OSPF commands is explained and described in an example.
Learn To:
Identify characteristics of OSPF protocol.
Identify OSPF protocol configuration methods and techniques.
Identify features of OSPF routers, LSAs, and route summarization types.
Identify guidelines for configuring OSPF on multiple areas and virtual links.
Audience:
This course is recommended
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SAP R 3 Workflow Architecture

...o Notification of absence from Personnel Management as an example. Learn To a Basic Principles of Workflow. a Purpose of a Workflow System. a Working with SAPoffice. a SAP Business Workflow Architecture. a Basic Structure of SAP Business Workflow. a Process Layer. a Organizational Layer. a Business Object Layer. Audience The
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SAP R 3 PP Production Planning SOP

...l: - Effects of Sales & Operations Planning data on MP. - Example of demand management. o Planning at the material requirements planning level: - The planning run. - Displaying planning results. Unit 3: Functions and details of SOP 1 - 1.5 hours o Functional overview of SOP: - Functions of standard SOP. - Creating product groups. - Product groups in standard SOP. - Hierarchies in flexible
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SAP R 3 PP Production Order

... the R/3 System. o Special Topics of Production. o An Example of PO Processing. o Creating a Production Order. o Important Tasks within Production Order Processing. o Confirming and Settling Production Orders. Audience The following audiences are targeted to: Primarily Engineers; Technicians, and experienced employees from various technical and administrative departments. This
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ABAP 6 10 Overview

...o General Program Conventions. o Program Structure with Example. o Program Structure. Audience This course has been primarily designed for employees of the system administration and the system service team. Moreover the course has been designed for anyone of the project team who has to create special demands. Participants should have basic knowledge of Windows or other graphical user
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mySAP CRM 3 0 Overview

...SAP CRM System. o Customer Relationship Management. o Example Scenarios from mySAP CRM. o mySAP CRM User Basics. o mySAP CRM Architecture. o mySAP CRM Applications. o Customer Interaction Centre. o Sales Component. o Service Component. o Marketing Management. o Further Topics. Audience The course is intended for those who need to acquire knowledge about Customer
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CCNT Basic Telecommunications v6 0 Part 2

...e final area of concentration is switching, covering, for example, analog and digital, time- and space- division, and cellular switching.
Learn To:
Identify features and functions of telecommunication networks.
Match current network structure components with their features.
Identify features and functions of cellular networks.
Identify features and functions of signaling
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Communicating w Difficult People Communicating with Your Manager

...d to find out whether this was an isolated incident or an example of recurring behavior. You will begin by meeting with Terrence Martin, another of Robert's employees. If needed, you will then meet with other employees to determine whether Robert is exhibiting difficult behavior or periodic irritability. Unit 2: Interacting with a Difficult Manager (0.5 - 1 hour)
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Business Problem Solving Critical Thinking Info Analysis

... Identify the type of reasoning being used in an example. Identify the process for logically analyzing a problem. Identify two common reasoning errors. Identify guidelines for preventing reasoning errors. Avoid errors in reasoning. Simulation Overview:
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Organizational Crisis Mgmt Anticipating Planning for Crises

...phasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered, teams that need be created, and other general recommendations. The course covers planning
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Organizational Crisis Mgmt Managing a Crisis

...covers guidelines for managing specific crisis types, for example, product recalls, executive departures, strikes, environmental crises, crime, and terrorism. Learn To To recognize the real crisis. To manage a sudden crisis. To manage recovery. To communicate information.
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Advanced Project Mgmt Project Estimating Techniques

... to calculate a estimate. Given an example, calculate how many days to allot for each project cycle. Identify the description of the modified Delphi method. Identify differences between the Modified Delphi and original Delphi method. Identify how experts' opinions are kept anonymous for the Modified
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Advanced Project Mgmt Managing Accelerated Projects

... shorten a schedule. Given an example, calculate the percent efficiency at which a resource operates. Identify elements to consider when planning for resources. Identify two ways to build and maintain team members' morale. Identify information you can give team members to avoid
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Cross-Functional Teams Goal Setting in a Cross-Functional Team

...re management support. Identify an example of the steering committee a a s role in overseeing cross-functional teams. Identify the sponsor's roles in overseeing cross-functional teams. Identify the success factors for cross-functional teams. Identify barriers to cross-functional team success.
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Lotus Notes 6 Moving to IBM Lotus Notes 6

...nd managing messages, and working with the Calendar - for example, tracking meetings - and the To Do list. The course then offers a unit on the management of databases, discussions and the personal journal, a unit on the use of Search tools and the organization of information using bookmarks, and a unit on the features of document creation, for example, table use and customization, the use of
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SAP R 3 4 6 CO Profitability Analysis

... transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 a a s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. Learn To
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XML Building XML-Based Web Applications Part 5

... coverage of the key applications of XML to business, for example, Web services, the .NET initiative, BizTalk, and the eCo Framework. Learn To: o To identify which features of an XML document can be tested by validation. o To sequence the steps in the process for validating XML documents. o To identify the technical advantages of XDR schemas compared with Document Type Definitions
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XML Building XML-Based Web Applications Part 5

... coverage of the key applications of XML to business, for example, Web services, the .NET initiative, BizTalk, and the eCo Framework. Learn To: o To identify which features of an XML document can be tested by validation. o To sequence the steps in the process for validating XML documents. o To identify the technical advantages of XDR schemas compared with Document Type Definitions
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SAP R 3 Workflow Scenario

...o Notification of absence from Personnel Management as an example. The user will be introduced to the tools that are required for a workflow, takes a closer look at a multi-level workflow based on a notification of absence and discusses error management. Learn To: a Simple Workflow scenario. a Tasks. a Event linkage. a Containers and bindings. a
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Organizational Behavior The Organizational System

...nizational behavior. Given an example, identify the type of organizational structure. Help a group overcome a barrier caused by organizational structure. Simulation Overview: In this simulation, you are Icon's Chief Operating Officer. You will meet with Robin Carlson, Product
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From Learn Skills
Retail Training - Merchandise products



A storea s image refers to the overall impression people have of the store. Image is critical to the success of any retailer, and in larger retail stores you will find that different departments project different images. Think, for example, of the widely projected image of sportswear compared with home wares. Whether a store projects one image or many, the aim is to improve the appeal or
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Change Management



...initiated from within the organisation or externally. For example a product that is popular among the customers may undergo a change in design based on the triggering factor like a competitive product from some other manufacturer. This is an example of external factor that triggers a change within the organisation. How the organisation responds to these changes is what that is more concerned.
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From Serebra Learning Corporation
Call Center Components
This WestNet e-Learning module discusses the features, benefits, and integration issues of each one of a call center's basic tools.
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Overview of Business Process Management
In today's business world, competition is tough. Organizations are under a great deal of pressure to become more productive and more efficient while developing new, innovative products and services more rapidly than ever before. Management is demanding improved quality, reduced costs, and increased productivity with fewer resources. How can organizations respond to these pressures while remaining
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Facilitating On-site and Virtual Teams
Knowing how to facilitate maturing on-site and virtual teams is critical, because it is at this time that teams typically reach peak performance. Mature teams begin to perform independently, and it's important that the leader's role changes to that of a facilitator. This course will cover the facilitation of on-site and virtual teams as teams mature. It will introduce the development stages of
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ITIL Service Level and Capacity Management
...example, organizations must achieve and maintain a balance between the quality of IT service given and received in a manner that is both customer focused and cost effective. Simultaneously, organizations need to provide the required capacity for data processing and storage, at the right time and in a cost effective way. The delivery and support of IT services are divided into core processes
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ITIL Financial and Security Management
IT organizations face numerous challenges every day. Two of the biggest challenges are to become and stay profitable and to protect their systems from unauthorized access. The IT infrastructure library (ITIL) is the most widely accepted approach to IT service management (ITSM), and it can help IT organizations set up rigorous processes to aid in their efforts to become and remain solvent and to
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Technical Support Agent Survival Skills
Coping with stress is an everyday issue for the Technical Support Agent (TSA). The focus of this course is specifically directed to the situations that TSAs encounter. The course will help the TSA avoid burnout and manage job responsibilities by identifying the causes of stress, prevention methods, and time management skills. Technical Support Agents seeking to acquire new skills or improve the
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The Inbound Call Center
Inbound call center managers of this century will face many of the same challenges that their counterparts faced in the 20th century. The emphasis will still be on the development and acquisition of cost-effective methods to provide customers with the service they demand. By ensuring that you have a good knowledge base of the inbound call center industry, you are establishing a sturdy framework
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Performance Metrics for an Inbound Call Center
The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze
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Identifying Your Customer s Expectations
... needs of the company than the wants of the customer. For example, customer interface technologies are usually introduced to save on costs, and keep prices competitive. Companies believe that low prices are what customers value above all else, and they think that the additional efficiency of the automated systems will be appreciated. However, when asked, customers frequently say they would be
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Initiating and Planning a Project
Initiating and Planning are crucial phases in developing and executing any successful project. Companies that are embarking on a new project initiative must assign people to gather facts and decide what exactly they want to produce and how they are going to produce it. This course examines which factors should weigh in during the project selection process and how to effectively plan a project from
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Monitoring Controlling and Closing Programs
Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.
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Developing a Positive Attitude
Oftentimes your success or failure depends not only on the situation you are in, but how you react to that situation. Your reaction to the situations you encounter is significantly influenced by your attitude. Having a positive attitude involves looking for the best in a situation, being realistic about possibilities and consequences, and having the courage to believe that you can succeed. It
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Planning Effective Business Meetings
If you are in a business that has meetings, you know how much time is spent in them. A recent survey of 2000 business leaders indicated that managers spend over fifty percent of their time in meetings. That same study indicated that managers felt that about one third of those meetings were unproductive. This course will present you with information that will help you improve the quality of your
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Participating Effectively in Business Meetings
A meeting is a gathering of people to present or exchange information, plan joint activities, make decisions, or carry out actions already agreed upon. Almost every group activity or project requires a meeting, or meetings, of some sort. Knowing how to hold efficient and effective meetings can help make projects successful. In a good meeting, participants' ideas are heard, decisions are made
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The Basics of Listening
Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication
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Enhancing Your Listening Skills
Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your
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Communication Skills for Successful Management
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Leading Change from the Front Line
Have you ever wanted something at work to change, but no one ever addressed the issue, so you just put up with it? Maybe you didn't bring it up because you thought you were the only person who didn't like it. Maybe you didn't want to make a fool of yourself by making it an issue. Or maybe you thought your boss would be irritated if you mentioned it. If any of this sounds familiar, this course is
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Succession Planning Overview
Do you have people in your organization that are indispensable for its success? Would losing them create a hole that would be hard to fill? Have you planned to fill these vacancies? This course introduces you to succession planning--the planning process of identifying, assessing, and developing leadership and talent for future vacancies. This course will familiarize you with the key concepts that
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About 360-Degree Performance Feedback
Are you ready for a change in the way your company evaluates and develops its management staff? Perhaps you are dissatisfied with the effectiveness of your current efforts to help your managers work to their potential? The 360-degree performance feedback process may be the solution to your needs. Although the use of 360-degree feedback is relatively new (approximately ten years old), public,
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Delivering 360-Degree Performance Feedback
Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
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Managing For High Performance
Managers today must deal with a myriad of business challenges. Often they must rely on their best personnel to get them out of a jam. But do they have the necessary skills and strategies for managing these key people? This course will examine what organizations need to do to ensure that they attract high performers, how they allow this talent to thrive, and, most importantly, how to avoid losing
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Coaching Skills
At its simplest, a coaching session is a conversation, a dialog between coach and coachee, and so all coaching interventions depend totally on communication. Within that simplicity however, are layers of subtle interaction, which a coachee needs to be aware of, alert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a
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Sexual Harassment in the Workplace HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including issues related to the prevention of discrimination and harassment. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals' competencies. HRCI is an affiliate of the Society
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Non-union Work Environments HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations cover a broad range of workforce planning and employment issues, including those affecting employee and labor relations. The HRCI certification examinations are widely recognized as the industry standard for evaluating Human Resource professional's competencies. As a human resources professional, you are responsible for
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Occupational Health and Safety HRCI PHR
The Human Resource Certification Institute's (HRCI) certification examinations, HRCI/PHR (Professional in Human Resources certification), cover a broad range of workforce planning and employment issues, including legislation affecting employee safety and health. The (HRCI) certification examinations are widely recognized as the industry standard for evaluating Human Resource professionals'
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Managing Yourself and Those Around You
Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants. Administrative support
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Taking Systems Thinking into Your Personal Life
Have you tried to change a habit over and over only to face defeat again? Do you look at your relationships and see the same problems coming up and feel incapable of changing them? Does it feel like you're butting your head up against the same wall with no relief in sight? Using systems thinking in your personal life can be a new and effective way to tackle and change issues at their core. It is
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Define the Six Sigma Opportunity
...rocess that's being implemented in a backward manner. One example of this is a company that begins to make organization-wide improvements before identifying which improvements would provide optimal benefits. This course, Define the Six Sigma Opportunity, is a guide for choosing those processes that will reap the greatest corporate benefit from Six Sigma projects. Besides being given guidelines
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The Six Sigma Project Charter and Plan
What constitutes a project charter? How do you know whether you've set the right goals for your project? What tools can best help you plan your project? As you advance in this course--which focuses on project charter elements as well as planning tools and project documentation--you will obtain the skills and knowledge required to manage your project charter and plan. Six Sigma is a registered
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Six Sigma Team Dynamics and Performance
Yogi Berra once said, "The other teams could make trouble for us if they win." While the quote is just one of Mr. Berra's many adages, it does provide a clue to the importance the legendary baseball coach placed on effective teamwork. Teamwork is no less important in the Six Sigma world. In fact, more than one Six Sigma expert has stated unequivocally that without effective teamwork, a process
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Lean Tools
At its heart, being Lean seeks to eliminate waste from the organization. By applying Lean tools and techniques, organizations can become more competitive, agile, and responsive to customer demands. This course highlights the implementation of Lean tools in the production and manufacturing environment. These tools have derived largely from the development of the Toyota Production System (TPS). In
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Six Sigma DMAIC Analyzing the Process
Imagine the perfect cup of coffee--it tastes and smells great, it's served at exactly the right temperature, and, best of all, it satisfies you every time. Because it's perfect, you find yourself returning again and again to the cafe that sells it. The perfect cup of coffee--or the perfect product or service--is what Six Sigma is all about. To achieve Six Sigma, a product or service has to be 99.9
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Managing and Maintaining Brand Equity
...ed in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market, consumer tastes change, fashions come and go and even lifestyles change. How can you respond successfully? By being ready for change and having a plan of action. This course gives brand managers, and anyone involved in marketing, an awareness of the ongoing spectrum of
more...
Steps for Successful ISO Registration
...sary steps required to organize for ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work
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Lean Strategies
You may have all the proper ingredients, but that doesn't necessarily mean that you can make the ultimate dish, especially if you are creating it for the first time. Adding the right amount of each ingredient in the proper sequence with specific techniques improves your chances for success. An understanding of lean manufacturing principles and techniques will give you the ingredients you need for
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Introduction to Product Management
Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,
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Record Retention
Does your company have a formal policy for how to retain and dispose of its records? Do you know what records you need to retain, how long you should retain them for, and which disposal techniques you should use? Following the Arthur Andersen case, many companies are reexamining what documents they keep and how long they must keep them. Having a carefully planned and documented record retention
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OS 390 ISPF Programming Dialogs
This course builds on the concepts introduced in OS/390 ISPF Dialog Management Services (38081), which provided an overview of the possibilities when using ISPF dialogs. This course shows how to code a sample dialog in ISPF, based on an extended real-world example. At the end of the course, the student has coded a complete dialog, including panels, menus, help panels, functions, variables, tables,
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Designing a Small Network
The lessons in this module apply the network design process as we gather requirements, analyze, and design a small network for an imaginary company. The company in this example provides training for software, hardware, and World Wide Web (Web) development.
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Overview of Telephony Services
This WestNet e-Learning module focuses our attention to the various types of services carried by wires and switching systems.
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PBX and ACD Systems
This WestNet e-Learning module focuses on the private branch exchange (PBX) telephone switching system. We will see how a combination of telephone switching and dedicated lines can create a wide area voice and data network that can treat most intraoffice calls as "local."
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CCNT Basic Telecommunications v6 0 Part 2
This course focuses on transmission networks, switching, and signaling. The course begins with an overview of transmission networks, looking at current structures, cellular, Internet, and the various transmission media. It then covers signaling, looking at the various signaling types and processes. The final area of concentration is switching, covering, for example, analog and digital, time- and
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Performing and Managing Backups in Oracle 10g
To outline the processes and considerations for using RMAN to perform and monitor backups Oracle database administrators and database operators
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Protecting and Sharing Excel 2007 Workbooks
In many organizations, teams and individuals require frequent and possibly simultaneous access to common spreadsheets and workbooks. To meet these demands without affecting efficiency, a number of review, security, and collaboration features are available in Excel 2007. Workbooks, worksheets, and specific data within worksheets, can be protected, enabling only those with access to view or make
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Advanced Project Management Managing Accelerated Projects
Advanced Project Management: Managing Accelerated Projects teaches learners the limitations of project management scheduling packages, schedule compression techniques, and the risks of using the different techniques. It also covers how ERP benefits project management, how to calculate the percent efficiency of resources, and what elements project managers should consider when planning for
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COBOL Basic Applications
...t is commonly required by businesses with large files. An example date field problem is identified and resolved. A simple COBOL product recall application is designed using flowcharts, pseudocode, and Record Layout Forms. The contents of a sequential master file are retrieved and processed, and a new master file is generated. This course is designed for individuals with some prior programming
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mySAP CRM 3 0 Overview
The course mySAP CRM 3.0 Overview will introduce the trainee to Customer Relationship Management, and introduce him to the most important features of mySAP CRM 3.0. The trainee will be introduced to the procedure for creating a follow-up activity to an activity in the Customer Interaction Centre. The course is intended for those who need to acquire knowledge about Customer Relationship Management,
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SAP R 3 4 6 CO Profitability Analysis
... transfer the needed knowledge the course makes use of an example: planning a sales organization and comparing to actual data. The initial unit provides an introduction to SAP R/3 4.6 s fundamental features; explaining how to log on to the system as well as navigating around the screen by using the various menus and pushbuttons available on the screen. The Computer Based Training Profitability
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Organizational Crisis Management - Planning for Crises
...mphasized. The course then covers planning for crises for example how to assess your organization's level of preparation and how to forecast potential crisis situations. Factors that need to be managed are identified. It then covers the key elements of a crisis management plan that need to be considered teams that need be created and other general recommendations. The course covers planning
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Organizational Crisis Management - Managing a Crisis
This course focuses on management during and after a crisis. It starts by covering challenges presented by crises the importance of crisis recognition and immediate management strategies on sudden crisis outbreak. It then moves on to management of information decision-making and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types for
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Lotus Notes 6 - Moving to IBM Lotus Notes 6
The first course introduces the Lotus Notes 6 environment and capabilities and the basics of Notes navigation using bookmarks and other navigation tools. The learner is given instruction in the establishment of their mail environment including such procedures as setting up a filing system for incoming messages customizing outgoing messages and managing the Address book. They are also given
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Building XML-Based Web Applications - Part 5: XDR Schemas and Commercial Applications
This goal of this final course within the curriculum is to provide the learner with a detailed understanding of the mechanisms of data validation using schemas within XML and a knowledge of the applications of XML within business and commercial environments. The course begins with a coverage of validation within XML and the advantages of schemas over DTDs. The elements of an XDR schema are
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Building Scalable Cisco Internetworks Part 2
This course examines Open Shortest Path First (OSPF) which is one of the most commonly used interior gateway protocols in IP networking. OSPF is a standards based routing protocol. Configuration and verification of OSPF within a Cisco router is taught. Each of the important OSPF commands is explained and described in an example.
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SAP R/3 Workflow Architecture
The Computer Based Training course (CBT) SAP Business Workflow aims to provide an overview of the functionality and applications of the SAP Business Workflow System using the workflow scenario Notification of absence from Personnel Management as an example.
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SAP R/3 Workflow Scenario
The course SAP R/3 Workflow Scenario aims to provide an overview of the functionality and applications of the SAP Business Workflow System using the workflow scenario Notification of absence from Personnel Management as an example. The user will be introduced to the tools that are required for a workflow takes a closer look at a multi-level workflow based on a notification of absence and
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SAP Retail Order Management in the Wholesale Sector
The purpose of this course is to give users working in retail companies dealing with orders an overview of the possible processes of customer order processing. This course illustrates the training knowledge using an example of a possible process chain between a retail company and its clients.
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Product Development with SAP R/3 PDM
This course aims to provide all the employees in your company working with Product Data the basic information they require to carry out their day-to-day work with the PDM module. It is assumed here that you are using SAP R/3 4.x the CAD system AutoCAD 14.01 and AutoCAD SAP R/3 3.1 on Windows NT 4.0. The scenario PDM - Product Data Management semi-finished and finished products without variants of
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GUI Testing Essentials


This course will demonstrate a structured approach to using industry standard methods to perform a unit test on GUI-based business applications. These methods will include test plans, expected results, test data generation and documentation. Emphasis will be on the scope of test conditions/steps included in the overall unit test plan. Where appropriate, the course compares test plans for a
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QMF Essentials (Ver 3.1)


Teaches the creation of data base queries using three languages: SQL, Prompted Query Mode and Query by Example (QBE).
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ADA Advanced Topics


In this course the student will review a number of essential ADA 83 concepts and expand on them to include the changes that have been made in ADA 9x. This course will revolve around the creation of a solution to a problem that will be stated at the beginning of the first module. Throughout the course, examples will be used that move the user toward the development and coding of an application to
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From LearningMeasure.com
MEAS403 - Basic RF and Microwave Noise Measurement
MEAS403 - Basic RF and Microwave Noise Measurement
In this course the following will be covered:
Definition of Noise Temperature
Difference between Noise Temperature and Physical Temperature
Definition of Excess Noise Ratio (ENR)
Y-factor technique for noise measurement
The use of adapters and attenuation in noise measurement
The effect of reflections in noise
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From Software Training Academy, Inc
The JSP Standard Tag Library

...tices are discussed for each library. An extensive set of example applications illustrates common usage of each major group of actions, and the module culminates with a wrap-up workshop that brings core, SQL, and XML techniques to bear in a single application.
LEARNING OBJECTIVES
Describe the use of the JSP expression language to simplify dynamic page output.
Write JSP expressions and
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Using and Developing JavaBeans

... develop JavaBeans from scratch. The course contains many example programs and exercises using the Bean Development Kit (BDK).
The first module is an introduction to the JavaBeans component model, to the builder tool using the BDK s BeanBox as a stand-in for a commercial builder tool and to practical issues of finding, understanding and using JavaBeans as found on the market. This module
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Java Server Pages JSP

...tices are discussed for each library. An extensive set of example applications illustrates common usage of each major group of actions, and the module culminates with a wrap-up workshop that brings core, SQL, and XML techniques to bear in a single application.
LEARNING OBJECTIVES
Explain the fundamentals of HTML and HTTP in the World Wide Web.
Describe JavaServer Pages and their
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Java Persistence with Hibernate revised

...ibernate's Criteria Query API to do searches and Query By Example.
Work with Hibernate Query Language (HQL) to generate object-based SQL.
Understand Hibernate sessions and transactions and their impact on performance.
Course Duration: 2 days.
Prerequisites:
Intermediate knowledge of Java programming; Course 103 is excellent preparation
Some familiarity with SQL, relational
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Introduction to Java Programming Rev 6 0

...on for further study of Java. There are a large number of example programs and many labs. The course software also includes an optional overlay of workspace and project files to support use of the Eclipse IDE in the classroom. (This requires that the instructor be experienced in use of Eclipse and able to walk students through basic tasks in the IDE.)
An important thrust of this course is to
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Introduction to Java Programming Rev 6 0

...on for further study of Java. There are a large number of example programs and many labs. The course software also includes an optional overlay of workspace and project files to support use of the Eclipse IDE in the classroom. (This requires that the instructor be experienced in use of Eclipse and able to walk students through basic tasks in the IDE.)
An important thrust of this course is to
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Design Patterns in Java Software

...rs, than by following a regular routine of discussion and examples over every GoF pattern.
The course software also includes an optional overlay of workspace and project files to support use of the Eclipse IDE in the classroom. (This requires that the instructor be experienced in use of Eclipse and able to walk students through basic tasks in the IDE.)
This revision of the course targets
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Oracle 10g Administration

... Statistics Collection and Auditing Enhancements. Working examples are included throughout the course. Students have access to electronic versions of all examples, sample scripts and lab solutions. Approximately 50 of class time is spent on hands-on exercises.
LEARNING OBJECTIVES
Describe the major architectural components of Oracle10g, including the SGA, background processes
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Oracle 10g - Advanced SQL

...isites: Some SQL and SQL*Plus experience is required. For example, you should be comfortable coding basic SQL SELECT statements, including the use of the WHERE clause with basic filters and simple joins.
Audience: Anyone who uses SQL to query Oracle databases including developers, analysts, database administrators and decision support personnel. Persons working in a data warehouse or
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Object-Oriented Programming in Visual Basic

...mming using ADO.NET.
The course is practical, with many example programs and a progressively developed case study. The student will receive a comprehensive set of materials, including course notes and all the programming examples.
LEARNING OBJECTIVES
Gain an understanding of the .NET architecture
Gain a working knowledge of the Visual Basic programming language
Learn how to build
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Test-Driven Development Using Nun

...nt on Microsoft .NET.
The course is practical, with many example programs and tests written in C#, including a cumulative case study. The goal is to quickly bring you up to speed in using NUnit in your .NET development projects. The student will receive a comprehensive set of materials, including course notes and all the programming examples.
LEARNING OBJECTIVES
Understand the principles
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Test-Driven Development Using VS2008

... 2008 Team System.
The course is practical, with many example programs and tests written in C#, including a cumulative case study. The goal is to quickly bring you up to speed in doing unit testing in your .NET development projects. The student will receive a comprehensive set of materials, including course notes and all the programming examples.
LEARNING OBJECTIVES
Understand the
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Object-Oriented Programming in C

... in C-like languages, such as C or Java. It is ideal, for example, for Visual Basic or COBOL programmers who desire to learn C#.
An important thrust of the course is to teach C# programming from an object-oriented perspective. It is often difficult for programmers trained originally in a procedural language to start thinking in objects. This course introduces object-oriented concepts early,
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Introduction to C CLI

...using Windows Forms.
The course is practical, with many example programs and a progressively developed case study. The goal is to quickly bring you up to speed in writing C /CLI programs. The student will receive a comprehensive set of materials, including course notes and all the programming examples.
LEARNING OBJECTIVES
Acquire a working knowledge of C /CLI programming
. Learn about
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Introduction to Visual Basic

...2005 Express Edition.
The course is practical, with many example programs and a progressively developed case study. The goal is to quickly bring you up to speed in writing Visual Basic programs. The student will receive a comprehensive set of materials, including course notes and all the programming examples.
LEARNING OBJECTIVES
Acquire a working knowledge of Visual Basic programming
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Introduction to Windows Presentation Foundation Using C

...and architecture of WPF. The course is hands-on with many example programs and lab exercises.
LEARNING OBJECTIVES
Gain an understanding of the philosophy and architecture of WPF
Create Windows applications using the classes provided by WPF
Understand the principles of XAML and create applications using a combination of code and XAML
Use the layout features of WPF to create flexible
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NET Tuning Debugging and Optimization

...ho use other .NET languages, such as VB.NET. However, all example code and lab exercises are provided in C#.
The course incorporates a case study approach, involving use of many important features of the .NET Framework, including Windows Forms, ASP.NET Web Forms, Web services, and XML. The case study can serve as an effective vehicle for review or gaining exposure to these technologies, and
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From Rice Consulting Services, Inc
Use Cases From Concept to Test Cases

This workshop is designed to show by example how to write, review and test use cases. The result of this workshop is an increased understanding of use cases and how to apply that understanding in real-life projects.
This workshop is perfect for organizations that need a quick start in writing use cases.
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From ProTrain Online
CompTIA Security+


...T security skills. Topics covered include access control (example: keeping marketing out of payroll), authentication (you are who you say you are), intrusion detection (keeping hackers out), malicious code (Virus, worms, etc.), cryptography (preventing unauthorized knowledge of data using code), physical security (server room doors locked), disaster recovery (how to restart business after a
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From The Software Experts
Software Design Training for Microcontrollers
1. Example of a "Bad Design"
2. Requirements for a Good Design
3. A Sample Architecture
4. Object Orientation
5. Interrupts, Timing and Operating Systems
6. Module design
7. Control and Data Flow
8. Include Structure
9. General Module Structure and Encapsulation
10. Design of Data and Interfaces
11. Design Example - ADTs
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From Sessions Online School of Design
photoshop by example


Like learning on the job? In this course, you'll tackle three professional digital imaging assignments using Photoshop, learning techniques and tips used by the professionals.
Course projects include a CD-ROM cover, an optical illusion, and a cover for a documentary video. Each exercise is deconstructed (and reconstructed) step-by-step, to give you a thorough understanding of how to create
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illustrator by example


Learn how to design using Illustrator. Complete a professional design project and master Illustrator's most important features.
Students will design a series of Swatch watches faces, bands, promotional materials, and all with a design plan based on a fictional client's brief from Swatch headquarters. The course also covers many essential features of Illustrator and how it interacts with its
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From The Virtual Training Company
FileMaker Pro 8 Beginner
...e, starts from beginner level and uses a single invoicing example to demonstrate all the features in FileMaker Pro including: field creation, finding, sorting, layout mode, container fields, auto-entry, validation, printing, scripts, calculations, importing, exporting and interface design. Examples of the invoice file are provided at every stage of the creation process so the user can easily
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FileMaker Pro 8 Intermediate
...tarts from intermediate level and uses a single invoicing example to demonstrate FileMaker Pro features and techniques including interface design, relational database design, relationship operators, multiple predicates, table occurrences, portal filters, security, scripts, calculations, FileMaker Pro Advanced, multi-user solutions, record locking, multi-keys and deleting duplicate records.
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FileMaker Pro 8 Advanced
...e, starts from advanced level and uses a single invoicing example to demonstrate FileMaker Pro features and techniques including the Ultimate Find, saving a found set of records for future retrieval, saving find criteria for future use, text parsing to create features, making new requests easier for users, parsing web form generated emails, five methods for deleting duplicates, recursive phone
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AutoCAD 2006 for Architects
...AD drawing skills. The tutorial begins with basic drawing examples and leads the user towards an example of a typical construction drawing. Special attention is given to fundamental concepts that will enable the user to apply learned skills to future projects. PDF documents of the drawings are provided to assist in the learning process. Sample work files are also included with the tutorial. To
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FileMaker Pro 8 Expert
... Osborne, starts from an expert level and uses a calendar example to demonstrate FileMaker Pro theta join relationships, complex calculations and sophisticated scripting techniques. Moreover, relationships, calculations, scripts and other features are combined to show the true power of a FileMaker solution. Even if you don't want to create a calendar, this tutorial will teach you techniques you
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Java Introduction to the Java Programming Language
Java is a simple, scalable object oriented, general purpose programming language with a multitude of uses. With the power to develop everything from simple web animations to high-end business applications that program hand-held devices, microwaves, cross platform server applications and more, it's no wonder why Java is on everyone's mind. This practical "how to" course by Java expert, Arthur
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PHP Project Solutions
This course will provide in-depth coverage of major PHP syntax, built-in functions of PHP, web application programming techniques and recommended coding solutions based on common PHP requirements. The user will also learn how to create a complete web application using HTML/XHTML/XML, Javascript, Postgres/SQL and then learn to troubleshoot by example. Examples and code for an online card game,
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Oracle Database Administration Fundamentals II
...ification titles, this course teaches and demonstrates by example using thoroughly tested examples. In this course, instructor Gavin Powell covers Oracle Net Services, Backup and Recovery including RMAN, Oracle Enterprise Manager, Transportable Tablespaces and SQL*Loader. In addition, there are small sections introducing other Oracle optional features such as Standby databases (both Logical and
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Adobe Photoshop for the Web
Virtual Training Company's Photoshop for the Web tutorial is designed for the user who has a basic comprehension of Photoshop and would like to brush up on the skills required for effective web design. Each of Rick Martin's lessons builds on the previous one, as he leads you through an example work project. He uses this project to show you how to format, slice, and save your work for the Web. You
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From Teach Me IT
Programming Enterprise JavaBeans with WebLogic

...l and configure WebLogic server
execute a stateless bean example in WebLogic server
describe a session bean and its lifecycle
create and deploy a stateless session bean application
create and deploy a stateful session bean application
describe an entity bean and its lifecycle
create and deploy a BMP entity bean application
create and deploy a CMP entity bean application
identify
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From Skillspride Online Training
Lotus SmartSuite 97 Introduction
Lotus Smartsuite 97 is a fully integrated set of tools containing a word processor, spreadsheet, database and presentation software- Word Pro, 1-2-3, Approach and Freelance Graphics. As all the components are from Lotus they each provide the same style of easy-to-use icons and menus as one another allowing you to switch between the different tools and combine information easily. This intensive,
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Lotus Freelance Graphics Millennium Edition Introduction
Lotus Freelance Graphics Millennium Edition is a business graphics program running under the Windows 95/98/NT environments which allows you to create diagrams, drawings, word and graphic charts (for example, bar and pie charts). This course will guide readers through Freelance Graphics and show how to create and use simple and complex graphics; how to import data from other software packages; and
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Microsoft Works 4.0 for Windows 95
Microsoft Works 4.0 for Windows 95 is a fully integrated set of tools containing a word processor, spreadsheet, database and communications facility. Being part of the Microsoft stable it provides the same style of easy to use icons and menus as the rest of the products in the range, allowing you to switch between the different tools and combine information one with another. This intensive course
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Microsoft Works 4.0 for the Macintosh
Microsoft Works for Macintosh 4.0 is a fully integrated set of tools containing a word processor, spreadsheet, database and communications facility. Being part of the Microsoft stable it provides the same style of easy to use icons and menus as the rest of the products in the range, allowing you to switch between the different tools and combine information one with another. This intensive course
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Microsoft Office 97 Introduction
Microsoft Office 97 is a fully integrated set of tools containing a word processor, spreadsheet, and presentation software - Word 97, Excel 97 and PowerPoint 97. As all the components are from Microsoft they each provide the same style of easy-to-use icons and menu as one another allowing you to switch between the different tools and combine information easily. This intensive, entirely practical
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From Sessions Online School of Design
Advanced Typography Course


...absorb principles of visual order by studying an advanced example of information design. In the exercise, you'll use your layout program to apply these fine-tuning techniques.
LESSON 3 Making Type Sing What makes type sing? Lesson Three explores the expressive aspects of typography, looking at the different ways in which letterform, layout, and color choices can create an abstract, almost
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fundamentals of javascript


This course will show you where to find thousands of JavaScripts and how to adapt them to your Web pages. You will see what JavaScript can do, its advantages and limitations.
You will even learn how to create a simple JavaScript from scratch in order to understand the basic JavaScript syntax. Practical course exercises give you the chance to see your interactivity in action.
Tuition: $329 US
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