Online Exceed eLearning Training

Customer Service : CARE for your Customers In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course introduces the  more...

Caring For Your Customers Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in  more...

Excellence in Service: Fundamentals for Employees Excellence in Service: Fundamentals for Employees helps learners develop the skills needed to effectively relate to customers and exceed their expectations. They learn to differentiate between internal and external customers and make sure their customers are completely satisfied.  more...

Estimating Activity Costs ...r with the sinking feeling that occurs when project costs exceed expectations. Project cost management is concerned with estimating and controlling the cost resources used to complete different project activities. This course will highlight the importance of project cost management to project performance. It will cover the project inputs, tools and techniques, and outputs involved in the  more...

Win2000 Server Configuring Storage Use This course covers issues related to data storage in Windows 2000 operating system. First, you will become familiar with two types of disks in Windows 2000: basic disks and dynamic disks. You will learn to set up a basic disk and a dynamic disk for storing data. Then, you will learn to configure and monitor a new feature of Windows 2000, disk quotas, for a single user or for multiple users. The  more...

Excellence in Service - Fundamentals for Employees In Excellence in Service: Fundamentals for Employees you will learn how to develop the skills needed to effectively relate to customers fulfill their needs and develop a positive customer service attitude. You will understand the importance of going beyond just satisfying customers. You will also differentiate between internal and external customer needs and understand the relationship between  more...