> > > >

Instructor Led Excellence Training

Excellence Training Provider? - Tell us about your Training!

Please select the location nearest to you: United Kingdom Singapore Phillipines United States Pakistan United Arab Emirates Egypt Canada India Kuwait Netherlands Belgium Switzerland Nigeria Malaysia Kenya Ireland

online course

instructor-led class

learn at home

group study

self-directed study

cd-based training

DVD video training

printed book

e-book digital book

workshop seminar

train the trainer

computer-based learning

discount pricing

online tutorial

Excellence Training Seminars and Classes

From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute

Managerial Facilitation of Value-Added Customer Service Excellence Course

...Accessing Of Service 2. CREATING VALUE THROUGH SERVICE EXCELLENCE - The Sales Of Goods Act - Legal Interpretation Of a Fitness For Purposea ™ - Sensitisation & Client Needs: Role Transposition - What To Know About Your Clients - Who Has Customer/ Client Relation And Customer/ Client Relation Responsibility? - Maintaining A Generalised Client Information System - more...

Executive Leadership and High Performance Team Management

...tional development - Explain the motivation behind the excellence of high performance teams - Illustrate how their organisations can benefit from high performance teams - Demonstrate an understanding of the relationship between high performance teams and a Risky Shiftsa ™ and the measures that might be implemented to avert the negative consequence that is likely to ensue - more...

From PetroEDGE

Advanced Turnaround Shutdown and Outage Management with Tom Lenahan 23 - 25 April 2012

... day training course derived from the Turnaround Model of Excellence developed by practitioners that guarantee the reliability of your operations. The course six modules develop and expand the basic ideas of the Model of excellence and introduce some new concepts to further enhance performance. The aim of the course is to expand the knowledge and give new insights on Turnaround Management to more...

Effective Plant Turnaround Management Optimising your Turnaround Management Strategy to Exceed Safety Quality Time and Cost Targ

Turnarounds are complex projects that have a substantial impact on business performance. It is therefore imperative that the people who plan, prepare and execute Turnaround have an the in-depth skill and knowledge necessary to produce a successful outcome and an understanding of how Turnarounds work, why they sometimes dona ™t and what to do if they start going wrong. This complex, more...

Advanced Turnaround Shutdown Outage Management 26 28 April 2011 Kuala Lumpur Malaysia

From Jef Menguin Workshops and Seminars

Train the Trainers

...Excellence; Equip Learning Leaders Today Expectations about training practices and solutions have changed dramatically in the past few years. Organizations regularly redefine the terms success and performance to meet evolving client and employee expectations. At the same time, the number of training options for transferring learning has mushroomed so that e-learning, distance learning, more...

From Bold New Directions

Developing Emotional Intelligence

Getting along at work is not just about what you know but how you come across to others. Participants will learn how to maximize their skills to stay in charge of emotions, build positive relations, & grow resilience even in the face of change. Emotional intelligence is the number one predictor of professional success and personal excellence. Fortunately, our emotional intelligence is not static; more...

From Wintrac Inc.

Telephone Etiquette to Support Customer Service (Road Map to Telephone Sales Excellence) This course teaches students how to provide exemplary customer service over the phone. Students will learn about listening techniques, when to use open- and close- ended questions, how to resolve problems, and how to effectively and successfully handle irate customers. You can get a complete list of other Sales Performance classes at more...

Sales Over the Phone (Road Map to Telephone Sales Excellence) What makes a sales superstar? You might think it is all about the perfect opening line or closing pitch. However, becoming a sales superstar is much more nuts and bolts than that. This program gives you a helpful structure for each day that allows you to set goals and get organized to keep you motivated. Youa ™ll also learn how to gain trust over the phone, find more and better leads and more...

Excellence in Technical Customer Service As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative. You can get a more...

From Learning Technologies, Inc.

On Course to Excellence - Sailing Business Simulation

Just as in business, we often choose a course where the destination is known, but the tools and strategies for getting there are not yet in place. This is a unique business simulation that uses sailing as a model for our work environment. From the moment that your team sets foot on the boat(s), they are challenged to define their objectives and to leverage their experience. With minimal more...

From Management Training Institute

Leadership Edge

...organizational culture a Grows commitment to all around excellence Who Should Attend a Senior Executives & Managers a Middle Managers & Supervisors a Everyone in a role of influencing others a Team Leaders Workshop Materials Every participant receives a personalized DiSC Personality Profile along with a copy of the Transformational Leadershipa Participant Workbook of more...

From American Medical Institute

USMLE Step 2 CS Coaching 100 Guaranteed You pass or your money back USMLE Step 2 CS Coaching 100% Guaranteed You pass or your money back. Certain Limitations apply Must be a graduate of a Medical school accepted by the United States Medical Examination board. All Professionals whether you are a professional golpher Olympic Atheletes Boxer, hockey player or physician wants to be a better physician all need a coach to achieve a level of excellence that is more...

From Technology Education Academy

Oracle Pakistan

Technology Education Academy offers the high-end, advanced skills training and certification on Oracle 10g, Oracle 11g, Oracle E-Business Suite 11i, Oracle E-Business Suite R12 for, almost, all the learning paths provided by Oracle as of yet. Technology Education Academy is well-equipped and enriched with highly-competent and industry-oriented professionals to providing the Hands-on Training more...

From LodeStar Institute

Lean Six Sigma Yellow Belt Training

The course is a Six Sigma team member training and highlights the basics of Lean Six Sigma and is targeted to a wide audience of team members who need familiarity with the overall process and the basic process improvement tools. It is designed to provide a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process more...

Six Sigma Green Belt

This is the preferred course of those interested in how Six Sigma can be applied to their organization as well as those who wish gain the basic skills necessary to run Six Sigma projects. Green Belts are the primary link between your organization and your customer. The most widely used tools and applications of Six Sigma are introduced. Participants in this course are encouraged to bring a more...

Design of Experiments - DOE

Design of Experiments (DOE) The Design of experiments is the backbone of any product design as well as any process/product improvement efforts. Successful companies today use design of experiments to do market research, product development, manufacturing, and to resolve quality-reliability/ customer service issues. Design of experiments is the common sense to a good business. more...

Six Sigma Black Belt Training

Certified Six Sigma Black Belt Training. Six Sigma black belts are the backbone of process improvement. They are the project leaders of most Six Sigma projects. This course teaches all of the skills necessary for successful leadership of a Six Sigma project. Six Sigma Black Belts generate an average of more than $200K per project of savings and new net revenue. Each Black Belt can lead 3-5 more...

Lean Six Sigma Black Belt

Lean Sigma black belts are the heavyweights of lean implementation. They are the direct managers/leaders of Lean Sigma projects. This program teaches all of the necessary skills for successful leadership of a lean Sigma project. lean Sigma Black Belts generate an average of more than 200 thousand dollars per project of savings and new net revenue. Each Black Belt can lead 3-5 projects a year. more...

From Meirc Training and Consulting

Achieving Performance Excellence The Balanced Scorecard

By the end of the program, participants will be able to: Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of a more...

ASQ Certified Manager of Quality and Organizational Excellence Refresher

...for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the a constructed response a a section of the examination. Practice sample tests. This course is designed and developed by ASQ a a s Quality Management Division. The course is presented in a way that reinforces current knowledge, re-introduces more...

Customer Service Excellence

By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. more...

Talent Management Training and Development

Identify and understand the building blocks of talent management. Learn how to set up a talent management system. Understand the linkages that exist between organization excellence and effective people management. Learn how to identify, keep, develop and promote their best people. Learn how to coach, train and develop superkeepers. Understand how to integrate compensation with talent more...

The Balanced Scorecard Achieving Performance Excellence - Strategy and Planning By the end of the program, participants will be able to: Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of more...

ASQ Certified Manager of Quality Organizational Excellence Refresher

...for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine their writing skills in preparation for the constructed response section of the examination. Practice sample tests. This course is designed and developed by ASQa ™s Quality Management Division. The course is presented in a way that reinforces current knowledge, re-introduces applications that may more...

Customer Service Excellence How to Win and Keep Customers

Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Agree on a strategy to recover from major setbacks and regain the loyalty of customers. more...

Talent Management Identifying Developing and Promoting Your Best People - Training and Development By the end of the program, participants will be able to: Identify the building blocks of talent management. Set up a talent management system. Understand the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Understand how to integrate compensation with talent management so that they more...

Essential Skills for Performance Excellence - Leadership and Management By the end of the program, participants will be able to: Get an inside look at personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Apply the powers of positive and more...

The Leadership Excellence Program - Leadership and Management

By the end of the program, participants will be able to: Examine the highlights of major leadership research. Use self assessments to determine their own styles in terms of leadership, power and conflict. Demonstrate a clear understanding of the nature of change and conflict and apply a number of models and strategies for managing and leading change and conflict. Define the major Emotional more...

The Balanced Scorecard Achieving Performance Excellence

Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of Best-in-Class Benchmarking in their organization. more...

Talent Management Identifying Developing and Promoting Your Top People

Identify the building blocks of talent management. Set up a talent management system. Define the linkages between organization excellence and effective people management. Identify, keep, develop and promote the best people. Coach, train and develop superkeepers. Integrate compensation with talent management so that they can retain their top people. Realize the role of IT in supporting a talent more...

Essential Skills for Performance Excellence

Get an inside look at personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Apply the powers of positive and effective thinking. Get a grip on stress and its causes more...

The Leadership Excellence Program

Examine the highlights of major leadership research. Use self assessments to determine their own styles in terms of leadership, power and conflict. Demonstrate a clear understanding of the nature of change and conflict and apply a number of models and strategies for managing and leading change and conflict. Define the major Emotional Intelligence (EI) competencies underlying effective more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life

'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life

ASQ Certified Manager of Quality Organizational Excellence Refresher ...erstand the Certified Manager of Quality / Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality / Organizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ Certified Manager of Quality / Organizational Excellence examination. Refine your writing skills in preparation more...

Neuro Linguistic Programming: Strategies for Excellence at Work and Life

Objectives: By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming NLP and its relevance at work. Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others. more...

Customer Service Excellence: How to win & keep customers

Objectives: By the end of the program, participants will be able to: Understand the importance of customer service in a competitive environment. Practice the techniques of managing customer expectations and delighting them. Agree on a strategy to recover from major drawbacks and regain the loyalty of customers. more...

From Contacts Plus

Stress management

More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong. more...

Managing Customer Service ...amiliar with; Identify ways to establish links between excellence in customer service and your business practices and policies. Develop the skills and practices that are essential elements of a customer service focused manager. Recognize what employees are looking for to be truly engaged. Recognize who the customers are and what they are looking for. Develop strategies for creating more...

Human Resources Training for the non HR Managers Human Resources Training for the non HR Managers Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This is a two-day overview of human resource issues facing today's business owners and managers. You do not always have the expertise to deal with the many employee relationship issues you face, and yet more...

Communication Strategies Communication Strategies Target Audience All Staff in work environment. Program Duration: 2 days Program Overview: This two days workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of more...

Get organized for peak performanceTime Management Get organized for peak performancea Time Managementa Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in customer service environment. Program Duration: 2 days Program Overview: Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental more...

Working Smarter Using Technology to Your Advantage Working Smarter a Using Technology to Your Advantagea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Rudeness in the workplace is increasing to the level that universities are studying it. Everyone is busy, everyone is stressed, and most people take it out on their colleagues at one more...

The Minute-Takers Workshop The Minute-Takera ™s Workshop Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are more...

Developing Training Program Developing Training Program Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: How You Will Benefit, objectives: Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly more...

Celebrating Diversity in the Workplace Celebrating Diversity in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of whom they are: their gender, their sexual orientation, their more...

Conflict Resolution Getting along in the Workplace Conflict Resolution a Getting along in the Workplacea Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence: more...

Getting Employees Off To a Good Start Getting Employees Off To a Good Start Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: One reason people change jobs is that they never feel truly welcome or a part of the organization they join. If a company spends considerable money recruiting, interviewing, and perhaps even relocating more...

Managing Employee Performance Managing Employee Performance Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into more...

Employee Dispute Resolution Mediation through Peer Review Employee Dispute Resolution a Mediation through Peer Reviewa Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Have you ever been in a workplace situation where a supervisor has made a decision that you didna ™t agree with? Did you wish that you could ask someone else what they more...

Closing the Generation Gap in the Workplace Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course more...

Business Succession Planning Business Succession Planning Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Change is a hallmark of todaya ™s business world. In particular, our workforce is constantly changing a people come and go, and move into new roles within the company. Succession planning can help you more...

Business Ethics for the Office Business Ethics for the Office Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another. This two days workshop will not provide you with more...

Safety in the Workplace Safety in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, Supervisors, & All Staff in work environment Program Duration: 2 days Program Overview: This two days course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making more...

Advanced Skills for the Practical Training Advanced Skills for the Practical Training Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to more...

Presentation Survival School Public Speaking Presentation Survival Schoola Public Speakinga Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two days workshop, you will more...

Facilitation Skills Facilitation Skills Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetingsa they all take time. There has been a growing realization that we have to pay attention to the process elements of more...

Using Activities to Make Training Fun Using Activities to Make Training Fun Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Most people have been at a party or some other social occasion where someone has told an inappropriate joke and ruined the mood (at least temporarily). Likewise, wea ™ve all been somewhere where the class clown is able to lighten the mood and more...

The Practical Trainer The Practical Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: If you do on the job training in your organization, this two days workshop can help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee needs and you will more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita more...

Survival Skills for the New Trainer Survival Skills for the New Trainer Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Few people choose training and development while they are still in school, and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and more...

Advanced Writing Skills Advanced Writing Skills Target Audience HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 Days Program Overview: This is a two days workshop for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal or of action, that reflect current word usage and up-to-date more...

Project Management Fundamentals Project Management Fundamentals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that more...

Business Etiquette Business Etiquette Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: In todaya ™s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly more...

Writing Reports Proposals Writing Reports & Proposals Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment Program Duration: 2 days Program Overview: This two days workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you more...

Control Anger Before It Controls You Anger Management Control Anger Before It Controls Youa Anger Managementa Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You dona ™t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. more...

Business Writing That Works Business Writing That Works Target Audience : All Staff in work environment. Program Duration: 2 days Program Overview: For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct. We can think about more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the more...

Problem Solving Decision Making Problem Solving & Decision Making Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been more...

Business Leadership Becoming Management Material Business Leadership a Becoming Management Materiala Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: This workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the more...

Conducting Effective Performance Reviews Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Performance reviews are an essential component of employee development. Someone once said, a If you always do what youa ™ve always done, youa ™ll always get what youa ™ve always got. a And, remember what the German philosopher Goethe more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an more...

From Mitchell Phoenix

Foundations of Management Excellence

...t and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management. This highly interactive and practical course will assist managers to learn and apply effective approaches to management. In common with all Mitchell Phoenix courses participants will create business results as they progress through the 5 day more...

From Contacts Plus

AT&T Certificate for Call Center Team Leaders

... difference and that sets the AT&T College of Call Center Excellence apart. For managers looking to enhance their skills and insights on a wide range of subjects there is no better program. The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the more...

AT&T Diploma for Agents

.... This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path toward our target, while providing the right spirit to face obstacles and failure in the way to achieve the pursued targets. Customer Care and retention is increasingly becoming a key issue for most companies in today s competitive market place where customers more...

AT&T College of Call Center Excellence For Agents

The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve more...

From SmartStorming: Unleashing Innovation Through New Ideas

SmartStorming Brainstorm Leadership Workshop

...come a Master at Guiding Your Team to Innovative Thinking Excellence! Friday, October 29, 2010 9: 00 am a 5: 30 pm Residence Inn/ Times Square 1033 Avenue of the Americas, New York City Learn One Of the Most Comprehensive, Effective Brainstorming System Ever Developed! SmartStorming is a powerful brainstorming system that provides everything you need to expertly plan and more...

From World Class Productivity Inc

People Skills The Secret Behind Project Success ...excellence goes beyond producing project charters, detailed schedules and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes hidden agendas. more...

From SETTEC

Customer Service Excellence

A course designed for front office personnel and all staff dealing with customers to improve their ability to achieve customer satisfaction. This is an interactive course where the participants are expected to share their experiences and thoughts with the tutors. The course will include role playing session for each employee category to emphasize course objective. more...

Call Center Excellence

...nteractions to achieve high performance. The Achieving Excellence workshop enables participants to achieve high levels of performance through developing positive attitude for service, skills of rapport building, active listening and questioning techniques, analytical skills in uncovering customersa ™ needs and solving their problems, and ability to manage stress. Furthermore, an more...

Customer Service with a SMILE

This training course focuses on the skills needed in delivering service excellence to customers. It discusses understanding the customer, both internal and external, how to deal with challenging customers and why we need to deliver what we promise more...

From WWP Training Ltd

P3O Foundation Aims To cover the content of the P3O ® Foundation syllabus and to prepare delegates to take the Foundation exam on the last afternoon of the course. Prerequisites Individuals newly-appointed to portfolio, programme or project office roles or those wishing to gain formal qualifications after some support office experience. (Support offices may go by many names including Portfolio Office, more...

Learning and Development Strategies and Processes Build a Learning Organisation Learning and Development is a key function of Human Resource Management and drives performance excellence. This two day course is a comprehensive overview of the L & D function, exploring ways of developing and implementing effective L & D strategies. This programme is for you if you are an HR or L & D or Training professional, director or manager responsible more...

P3O Conversion ...ay go by many names including Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.) The course would be of benefit to those aspiring to manage or direct support office capability. A P3O Foundation exam pass is a pre-requisite for attending this course. This course takes place over two days, including the optional P3O ® Practitioner examination. Delegates more...

P3O Overview Aims To introduce the topics covered by the Office of Government Commercea ™s (OGC) Portfolio, Programme & Project Office guidance. Prerequisites This workshop is suitable for individuals newly-appointed to a portfolio, programme or project office environment; or senior managers considering the introduction or re-configuration of such a structure within their organisation. (Support more...

P3O Practitioner Aims To cover the content of the P3O ® Practitioner syllabus and to prepare delegates to take the Foundation and Practitioner exams during the course. Prerequisites Individuals newly-appointed to leading portfolio, programme or project office roles or those wishing to gain formal qualifications after a period of support office experience. (Support offices may go by many names including more...

Introduction to NLP ... getting the best out of yourself When it comes to human excellence, Neuro-Linguistic Programming (NLP) sets the foundation for persuasion and influence, quality life skills and practical business applications. Tapping into the language of the mind, NLP enables you to consistently achieve your specific and desired outcomes. An innovative technology, NLP organises information and perceptions in more...

Successfully Managing People ...excellence in management This interactive and intensive programme provides first line managers with an ILM endorsed certificate whilst learning and putting into practice the fundamentals of management and leadership. The course in Successfully Managing People raises self awareness of delegate management skills, discusses the theory of successful management, leadership and team leadership and more...

New Manager Programme ...excellence in management As someone new to management, you may have an idea of the kind of manager you would like to be. Perhaps you would like to model yourself on a manager you have had, who has mentored and inspired you. You too can become an influential manager, one who commands respect and co-operation, once you understand the dynamics involved in managing people. This programme is more...

Achieving Excellence in Customer Care Positive route to success Anyone who communicates with internal and/ or external customers and provides a service to them, either face to face or on the telephone, needs to understand the importance of good customer care. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn more...

From Beyond 20, LLC

ISOIEC 20000 Foundations Training Course and Exam ...ment allows an organization to demonstrate achievement of excellence and compliance with global best practices for quality in IT Service Management (ITSM). What You Can Expect The ISO/ IEC20000 Foundation course is the entry level course for the ISO/ IEC20000 standard for IT Service Management. Participants will learn the principles and core elements of the ISO/ IEC20000 standard for IT more...

From POTIFOB Ltd

P3O Foundation

Our P3O Foundation course covers the basics of the Office of Government Commerce (OGC) Portfolio, Programme and Project Offices (P3O) model. The purpose of this model is to provide universally applicable guidance, including principles, process, and techniques, which will enable individuals and organisations to successfully establish, develop and maintain appropriate support structures. more...

From Tekton Academy

Meta-Coach Training ISNS - USA ...Individuals and organisations commitment to communication excellence. Experienced Coaches wanting an introduction to Coaching with NLP. New Coaches wanting an Introduction to Coaching and NLP. New Coaches wanting to take the Fast Track to becoming an Associate Certified Meta-Coach. Experienced NLP Practitioners wanting to refresh and learn how to Coach with NLP. Managers and supervisors more...

Meta-NLP International Certification Training - Mumbai

...tioner certificate (Develop razor sharp effectiveness for excellence) Duration: 8 Days Date: Every month Place: Mumbai What will happen to you in this training? * Develop yourself as an effective leader * Create a confident and accomplishing personality * Master the art of change * Be a great communicator and build effective relationships * Get keys to maximize peak performance more...

From Corexcel

Everything DiSC Trainer Certification

Register for the next Everything DiSC Trainer Certification by October 26th. The certification will be held November 10-11, 2009 in Minneapolis, MN and it will provide an in-depth understanding of DiSC, the Everything DiSC Facilitation System and its applications. By attending the training, you will be emersed in the newest DiSC research while showing your commitment to excellence and innovation more...

From Resources Unlimited

Everything DiSC Classic Certification from Inscape Publishing

Become an Inscape Publishing Everything DiSC Classic Certified Trainer - The Inscape Publishing Everything DiSC Classic Certified Trainer designation provides you with credentials that demonstrate your in-depth understanding of DiSC, the Everything DiSC Classic Facilitation System, and its applications. Everything DiSC Certification ensures that you are grounded in the newest DiSC research and more...

From Spectrum Training Services

The Executive Secretary - Excellence Programme

As an essential member of the team the effective secretary must maintain high levels of service delivery o ensure the achievement of organisational objectives. This programme highlights the importance of this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the managers success. This programme is delivered in house Read reviews more...

From Cosensa Learning & Development Ltd

Managing Excellent Customer Service ...to leadership? Delivering the factors that differentiate excellence for customers Creating a Raving Fansa ™ a Kenneth Blanchard and Sheldon Bowlea ™s perspective The service/ profit chain and the customer care balance sheet Customer service strategies that work: Case Studies Aligning customer service strategy with a business strategy The five dimensions of service quality - more...

From Mastery InSight Institute

Belief Craft

Discover how to quickly and effortlessly change people's beliefs in conversation. These Ground-Breaking Techniques Will Make You Absolutely Unstoppable in Sales, Cause You to be More Powerful and Compelling in Negotiation, and Help You to Covertly Influence People to Make Better Decisions. Improve your Results With Effortless Verbal Skills Doug O'Brien is a long-time Trainer of NLP more...

From Asktenali.com

Supervisory skills

.Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your more...

Interpersonal skills Training

Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your more...

Personality Development

Effective Leadership

Soft Skills Training

From Honig IdeaGuides

Customer Service Excellence

...tion, desire and ownership to satisfy your customers with excellence, that's why we sub-titled this workshop "From the Inside/ Out." Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific behaviors that will assure increased more...

From 4 Hour Training

Customer Service Excellence

...tion, desire and ownership to satisfy your customers with excellence. Goals Know why providing good customer service is critical Build a model describing excellent and awful customer service Determine customers' standards for customer service excellence Establish specific behaviors that will assure increased customer satisfaction Use positive words, tone and body more...

From mindXCEL Consultancy

NLP Business Master Practitioner Training licensed by Richard Bandler

...se techniques and strategies and began to build models of excellence with them. Richard proved amazing in using his mathematical skills to ensure that these models of excellence were not only very effective, but also learnable in a very short space of time. The result of this was that individuals, for the first time in history, could make lasting changes effortlessness. NLPa more...

From Matrix Essential Training Alliance

Practitioner in NLP for Education and Learning ...prove results, raise achievement and move from success to excellence. NLP provides techniques, strategies and solutions to the problems of teaching and learning, motivating and engaging students. This training enables you to learn in very specific ways how learning works. You will learn how to use language in powerful and elegant ways to ensure students really understand you. You will find more...

From mindXCEL Consultancy

NLP Practitioner Training certified by Dr Richard Bandler ...se techniques and strategies and began to build models of excellence with them. NLP (Neuro-linguistic Programming) involves the study of patterns, which are created by the interaction of the brain, language and the physical body. In simple terms; NLP is about how the brain works and how language operates in the brain and how we can change behavior by changing language; verbal and more...

Licensed NLP Practitioner Training Licensed by Richard Bandler - Abu Dhabi

Licensed NLP Practitioner Training Licensed by Richard Bandler - Egypt

NLP Master Practitioner Training licensed by Richard Bandler

From Skills Matter

David Laribees Leading LeanAgile Teams David Laribee will be delivering a two-day course on Leading Lean/ Agile Teams, at The Skills Matter eXchange. Successful product teams need a generalist who can help teams come together and perform - a leader who can bring a holistic toolkit to the whole team, customer and programmer alike. In this two day workshop, attendees will be introduced to a series of collaborative practices that more...

From Iridium HRD Consulting Limited

Communicating and Influencing with Integrity

This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is more...

From Skills Matter

David Laribees Leading Lean Agile Teams

...red products, lightweight, useful processes and technical excellence. This course is appropriate for developers, technical leads, architects and coaches. LEARN HOW TO: * Build a real team, not just a collection of co-workers * Coach people towards involvement and creativity * Center your product directly on your intended users * Define just enough process and improve over more...

From Baraka Institute Leadership Development & Coach Training Center

Core Communication Mastery

Get right to the business of learning the ICF Core Coaching Competencies essential to the professional coach. Boost your knowledge and stretch your abilities in communication, leadership and change management. Gain a firm grasp of the communications technology effective in creating safe, productive environments conducive to human excellence. 60 ICF hrs. more...

From Last Minute Training

Building Cross Functional Teams for Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, more...

Intensive Customer Service Certification Training ...g, enjoyable, and easily applicable solutions for service excellence that are proven to work in today's toughest customer service arena - the real world. The program addresses topics that include understanding customer expectations, profiling difficult customer situations, dealing with customer objections, a model for effective complaint resolution and how to use assertive techniques and more...

Client Care Representative CCR Certified Training Program 2 Days ...fidence. A positive attitude goes a long way in promoting excellence in customer service. Learn skills to treat your customers with empathy, sincerity and consistency. Ideal Participants Ideal for new agents or as a refresher course for others. Certification Course Certification provided by the Toronto Chapter of the International Customer Service Association through the Advisory more...

Building Cross Function Teams For Personal and Team Excellence Participants who complete this workshop will: Learn the nature of a team and its purpose. Define the team's mission and objectives, while identifying procedures that support the team's goal. Work with others from different disciplines to build mutual esteem and trust. Explore clarity and problem solving tools including, Goal Setting, more...

Customer Service Training Managing Customer Service - new era Establish links between excellence in customer service & business practices & policies; Develop the skills & practices that are essential elements of a customer service focused manager; Recognize what employees are looking for to be truly engaged, more more...

Service Excellence Going Beyond We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople. more...

From Abar Solutions

Competency Based Approach for Training and Development

n competitive global markets employment and training has evolved to ensure that a business entity can effectively and efficiently carry out its operations and functions. Standards have been created for International understanding so as measure performance and evaluate employee performance. Training also places the emphasis on standards and competency based levels of performance to be achieved and more...

From International Management Forum (IMF)

SABSA Advanced

...k Assurance & Governance (A1) * SABSA Advanced: Service Excellence (A2) * SABSA Advanced: Architectural Design (A3) * SABSA Advanced: Incident, Monitoring & Investigations Architecture (A4) * SABSA Advanced: Business Continuity & Crisis Management (A5) Each of these career roadmaps enables the architect to choose the specialisms most suited to the needs of his career and of his more...

From Vlerick Leuven Gent Management School

Excellence in Business Process Improvement

In a series of 4 modules (4 x 3days), this programme guides participants interactively through a structured and complete methodology for business process management and improvement. - Module I: Strategy and Performance Management - Module II: Advanced Techniques for Process Improvement: Focus on Modelling - Module III: Advanced Techniques for Process Improvement: Quality Perspective - more...

From Anexas

Six Sigma Black Belt Certification Program in Mumbai Anexas Consultancy conducts a 8 days training program leading to Six Sigma Black Belt Training certification. The participants are also guided to complete one improvement project of their choice. Additional 4 days of one-on-one project guidance is available after the training alongwith unlimited on-line support for 2 years. The program is conducted by highly experienced trainers. more...

Six Sigma Black Belt Certification Program in Delhi Anexas Consultancy conducts a 8 days training program leading to Six Sigma Black Belt Training certification. The participants are also guided to complete one improvement project of their choice. Additional 4 days of one-on-one project guidance is available after the training alongwith unlimited on-line support for 2 years. The program is conducted by highly experienced trainers. more...

Six Sigma Black Belt Certification Program in Pune Anexas Consultancy conducts a 8 days training program leading to Six Sigma Black Belt Training certification. The participants are also guided to complete one improvement project of their choice. Additional 4 days of one-on-one project guidance is available after the training alongwith unlimited on-line support for 2 years. The program is conducted by highly experienced trainers. more...

From Leaders Workshop

Excellence in Managerial Skills

Training Workshop on Managerial Skills ************************************** Introduction: ************* In most Organizations, people are chosen for a Managerial Position not because of their Technical Knowledge. They are chosen because someone has seen the spark of Leadership in them. That is the Spark we must develop in ourselves to be Successful Managers. Leaders are not born; they more...

From DW Associates Pte Ltd

How skillful leaders develop winning competitive strategy and respond to change?

...ing new ideas. Leadership is irrelevant and managerial excellence ineffective if your organization does not impact the bottom-line. You can t afford to spend your precious time on efforts that will not improve your organization or your career. Your challenge is to create your vision, make it tangible and manageable so that your focus can become the focus of the people who will get you more...

From NR Computer Learning Center

CompTIA CTT+

...recognition that an instructor has attained a standard of excellence in the training industry. The examinations are based on a set of objectives designed to measure the core knowledge and skills that competent instructors must demonstrate to complete an instructional assignment successfully both in a classroom and a virtual classroom environment. This cross-industry certification is more...

From Institute for Total Quality Management (ITQM)

EFQM Journey to Excellence J2E und Interner Excellence Assessor IEA Training by ITQM G

...Excellence Modell der European Foundation for Quality Management (EFQM) bietet die M glichkeit, Organi-sationen systematisch und umfassend zu analysieren. Alle wichtigen Elemente f r organisatorische Excellence (Quali-t t der Prozesse, Zufriedenheit der MitarbeiterInnen und Kunden, F hrungsqualit t etc.) werden dabei nach Best Practise analysiert. Aufgrund einer Selbstbewertung lernt die more...

From C-Centrik Solutions Company

Customer Service 101 & 201

The Achieving Customer Service Excellence training and certification programme will benefit anyone just entering or wishing to enter into a customer service environment. It is also for current employees who wants to be knowledgeable about customer service. The class is Instructor led with group discussions, exercises and also individual assignments more...

From Institute for Total Quality Management (ITQM)

EFQM Leaders for Excellence L4E Training by ITQM G

...Excellence (L4E) Training wurde von der European Foundation for Quality Management (EFQM) f r F hrungspersonen entwickelt, die das EFQM Excellence Modell verstehen und in ihrem Arbeitsbereich anwenden wollen. Die TeilnehmerInnen werden mittels realen Bewerbungsunterlagen und einfachen, effektiven Werkzeugen in einer Organisation Verbesserungspotenziale identifizieren und eine strukturierte more...

EFQM Journey to Excellence J2E and Internal Excellence Assessor IEA Training by ITQM

...Excellence (J2E) Training / Internal Excellence Assessor (IEA) Training is a 3-day training that gives you the skills to organize a self-assessment based on the EFQM Excellence Model, to act as an Internal Excellence Assessor, and to develop, after the self-assessment, a plan for Striving for Excellence. During this 3-day training you will learn to identify where your organization is on its more...

EFQM Leaders for Excellence L4E in Higher Education Training by ITQM ...Excellence is designed for leaders in Higher Education who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents from Higher Education, and simple, effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them. Are you interested to learn how to use more...

EFQM Leaders for Excellence L4E Training by ITQM

...Excellence is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents, from either the public or private sector, and simple, effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them. Are you interested to learn how to use more...

Quality Improvement Methods and Techniques by ITQM

Modern quality improvement methods and techniques give individuals and teams the ability to analyze problems systematically, develop solutions thoroughly and plan deployment successfully. Furthermore, the use of these methods and techniques gives you the chance to shorten the project life cycle. Participants receive workshop documentation, a case study as well as the TQMCG Guides for Quality more...

EFQM European Assessor Training - Certificate Training - by ITQM

...Excellence Model, developed by the European Foundation for Quality Management (EFQM), is an internationally-used TQM concept. The EFQM Model enables organizations to analyze themselves systematically. All the necessary elements for business excellence (process quality, employee satisfaction, customer satisfaction, leadership quality, etc.) are analyzed. Through a self-assessment according to more...

From The Office Training Company

Managing Time & Priorities

...ake if you went from just managing your time to Achieving Excellence in Time Management? Join us on a 2-day workshop and discover: - How to focus energy & increase productivity - Why success is wholly reliant on how smart your goals are - Techniques for controlling and using procrastination positively - How the Three Vs can help you identify current time management levels - How to more...

The Excellence Workshops

...mpany is excited to announce a new series of Professional Excellence Workshops. These exclusive 2-day events are designed to bring up-to-date techniques and strategies to business professionals across the South-East. This is not your average training course and won't be suitable for everyone - as a career-focused professional wanting to expand and grow your capabilities, you'll find that more...

Communicating With Confidence

Do you - Ask powerful questions that get you the answers you need? - Manage and resolve conflict effectively and positively? - Know how to impact positively on other people s feelings? - Get the best from those around you? - Build rapport easily? - Feel successful? What would your life be like if you did? Communicating effectively requires a balance of listening, questioning and responding more...

Presenting With Impact

Do you - Look forward to presenting your ideas? - Deliver information that is remembered and acted upon? - Influence key decision makers? - Inspire people to take action? - Answer audience questions confidently? - Have presence and charisma? What would your life be like if you did? If you are serious about achieving excellence in your professional life, you will know that presenting more...

From Pearlcatchers Ltd

Customer Service Excellence We believe that to truly achieve Customer Excellence within an organisation, your customers must be at the heart of your organisation, so we work on three key areas: a Culture / Attitudes a Processes / Systems a Skills / Knowledge We help you to create a Customer-focussed Culture, review your customer processes and offer training so you can gain skills and tools to put your customers more...

From Bpminstitute.org

Moving Up the BPM Maturity Curve

How can an organization evolve on the road to process management? That is the principle question that this course addresses. Many companies start their BPM journey by executing one or two projects of small scope. That may be fine at the outset, but in order to address the larger performance issues, companies need to move up the BPM maturity curve from repeatable to defined and then to managed and more...

Establishing Business Process Governance Centers of Excellence

As process management begins to blur the traditional boundaries of the organization, a more transparent and accurate decision making process is necessary. This course builds a comprehensive understanding of how to best address this challenge with a focus on developing a firm understanding of the emerging roles of process owner, process council, and the process office. more...

From Gemstech Institute

fire and safety training institute in india best college in india ...g and safety awareness programme that set the standard of excellence in Gemstech International Institute, awarded ISO 9001 2008 for quality educational services and determination to shape the career of individuals through innovative training to meet the demands of fast pace industry now and in future too, Gemstech realises that our business is only as good as the people that represent us. The more...

From Pearlcatchers Ltd

Managing Service Quality - the key to improving the customer experienc

Products have never been better. Service has never been worse. Lucky for you there are so many other disastrous customer experiences available yours won t stand out from the crowd. But what an opportunity . As organisations strive to get closer to their customers, the challenge of understanding, analysing and improving service quality becomes ever more important. Yet the tools to enable more...

From System Concepts

Applied Industrial Ergonomics

A two day course where you will learn how to improve the health, safety and productivity of your workforce through practical ergonomics solutions. This course provides the skills and tools to make simple and effective ergonomic improvements in the industrial environment. It emphasises hands-on problem-solving methodologies to recognise, evaluate, and control ergonomic risk. Youa ™ll more...

From The College of Call Center Excellence

Call Center Management Certification Course

...Excellence offers one of the most highly regarded Certification programs in the country, led by the industry's top-rated instructors, with over 150 years combined experience. These courses will equip you with the skill set you need to improve your center's performance. You will be able to return to your business and drive effective change for your contact center and use best practice methods more...

Call Center Campus in Las Vegas

...g & Networking event gathers the top Certified Centers of Excellence, Industry Experts, CCCE Alumni, CCCE Course Attendees during the week, & the team from BenchmarkPortal to explore benchmarking and beyond. This unique opportunity is unlike any other event for the call center industry as there are no vendors and provides a chance for industry members to attend call center training courses, more...

From NACE EDUCATION

Novell Certified Linux Professional ...l certifications are recognized globally as a standard of excellence. The real-world certification requirements, performance based testing and quality reputation of our certified professionals set our certifications above the rest. So whether you are new to Linux or are looking to upgrade your current skills, earning a Novell Linux certification is critical to your success. Linux Training more...

From PTR Training

Coaching for Maximum Performance Good leaders do not just manage employees, they coach performance. This interactive course will teach you the how-toa ™s of coaching for excellence. Youa ™ll learn how to enhance core competencies of each employee and instill team values and concepts that make a championship team. Help your employees be more productive by calling us today! more...

From Potential Unearthed Ltd

Equality and Diversity For many business owners, managers and employees, the topic of Equality and Diversity is clouded in confusion. Ita ™s hardly surprising though really, when you consider the numerous amount of Laws, Acts and Regulations that have been introduced and amended over the past 30 years or so. And this confusion may well have been heightened by the recent introduction of the Equality Act 2010 which more...

From Multidimension Training & Consulting

Maximising Corporate Excellence at Workplace

We offer 'Maximising Corporate Excellence at Workplace' training course conducted by our qualified and experienced soft skill trainer, Mr. Kamal Kenny. This workshop includes lectures, reading materials, case studies discussions, simulation exercises, presentation by participants. It is an interactive session which gives lots of room for participants to make the best of the workshop. more...

From BodhiH Training Solutions

Personal Leadership and result orientation ...mily and to the people in your community? Are you showing excellence in your actions? And are you reflecting lot in your heart? Questions and reflection are the way this training will be handled. There will be space for silence, introspection and to reflect on life the way one has been living. Activity on the a purpose of life and desire to livea ™ will have an emotional swing on the more...

From Caroline Communications Ltd

Executive One-on-One Coaching ...resence Get positioned for continued growth, impact and excellence Transform the way you communicate and influence others Develop your skills, in your own time! As a business executive, leader or top official, you need to be a cut above the rest. The CCL EXECUTIVE COACHING PROGRAMME, offers you your very own personal professional coach who will work with you to reach a specific goal in more...

From Manufacturing Executive Institute

Building an Effective Audit Committee What This Means to Transparency and Your Banking Relationshop In cooperation with Dunkirk Governance Specialists, LLC (New York), the Manufacturing Executive Institute (MEI) is proud to announce a new 1-day seminar in our Quarterly - "Professional Governance" workshop series that focuses on how to build an effective Audit Committee that can greatly strengthen your private companya ™s corporate governance practices. This includes the creation of powerful more...

Using Value Stream Mapping to Drive Waste out of Support Functions ...ncluding; ISO Standards, the Malcolm Baldrige Performance Excellence Criteria, Six Sigma, Enterprise Resource Planning (ERP) and Sarbanes-Oxley Financial compliance. Technical, organizational and behavioral impediments to successful and rapid deployment of VSM techniques will be addressed so that participants can return to their respective companies and begin implementation of these more...

From India Facilitation Network

TALENT COACH CERTIFICATION ... Achieve & Sustain Break-through Performance for Business Excellence are the expected deliverables of Senior Managers in this era of business turbulence that surfaces without warning! Getting more with less is going to be the mantra of competitive advantage! This extended modular workshop will equip participants with the Skills, Tools, Models and Processes to manage talent for best business more...

COACH CERTIFICATION WITH PSYCHOMETRIC TOOLS ... Achieve & Sustain Break-through Performance for Business Excellence are the expected deliverables of Senior Managers in this era of business turbulence that surfaces without warning! Getting more with less is going to be the mantra of competitive advantage! This extended modular workshop will equip participants with the Skills, Tools, Models and Processes to manage talent for best business more...

From Disney Institute

Disneys Approach to Leadership Excellence ...and strategies. In Disneya ™s Approach to Leadership Excellence, one of the five core topics featured at Disney Institute, youa ™ll learn that in the Disney organization, leaders at every level are constantly aware that theya ™re "telling a great story;" one that consistently complements and pursues the goals of the entire corporation. Whether subtle or overt, behaviors more...

From Breathing Space Personal Growth Ltd

Mindfulness for Pain Management Introductory workshop for caring professsionals London Date: 27th March 2012 An experiential workshop for health professionals who are supporting people in managing the physical and psychological effects of chronic pain and illness. Mindfulness is an approach to living that teaches us to develop calm focused awareness and resilience in the face of physical and emotional difficulty. There is a growing body of research evidence to support its more...

Mindfulness for Mental Health An introductory day for helping professionals (London) Date: 2nd March 2012 An introduction to the theory and practice of Mindfulness for stress reduction and in the treatment of chronic depression. This workshop is appropriate for health and social care professionals who want to increase their understanding of Mindfulness and how it might benefit self and client care. Attendance certificates will be issued for CPD. Mindfulness teaches relaxed, more...

From Fire Dragon Coaching Limited

Psychology of Excellence in Sales - 1 Day Training in Kuala Lumpur If you work in sales or negotiation, this course will teach you skills you can use to increase your success right now. On this 1-day Sales Training course we teach you easy-to-learn techniques that are simple and highly effective. Most sales people appreciate that to generate a long-standing successful career, the ability to communicate effectively with people is of great importance. And more...

From HR Anexi Pvt Ltd

Psychometric Certification from wwwpsytechcom in Bangalore 03-05 Oct 2011 ... Achieve & Sustain Break-through Performance for Business Excellence are the expected deliverables of Managers in this era of business turbulence! Getting more with less is going to be the mantra of competitive advantage! This certification workshop will equip participants with the Tools to manage talent for best business outcomes as an Psychometric Assessment Specialist. That includes Abilty more...

3-Day Psychometrics Certification from www.psytech.co.uk in Bangalore -24-26 Aug 2011 ... Achieve & Sustain Break-through Performance for Business Excellence are the expected deliverables of Managers in this era of business turbulence! Getting more with less is going to be the mantra of competitive advantage! This certification workshop will equip participants with the Tools to manage talent for best business outcomes as an Psychometric Assessment Specialist. That includes Abilty more...

From Neoedge Pte Ltd

Tendering Bidding Master Class 2011

...alleviate your critical evaluation Achieving operational excellence and improve your service to client Understanding how to write persuasively to influence your clients Testimonials from Previous Clients who joined the Tender & Bidding Master Class: "If you want to win tenders, and move your business forward." RD - Business Strategy Consultancy Sector, Managing Director, BD Ltd "TMC more...

From Young Screen Actors Academy

THE INTENSIVE ... give this to you. Our guidelines are GROWTH, INTEGRITY & EXCELLENCE both for ourselves and our students. If we dona ™t feel a class will give you all of these values and benefit you to live your dreams we dona ™t put you in it. Nothing is more important to us than your dreams coming true and our own integrity remaining high. You may ask the question: WHY DOES VANCOUVER ACTING SCHOOL more...

From HR Anexi Pvt Ltd

TALENT COACH CERTIFICATION FOR SENIOR MANAGERS 13-24 Oct 2008 Mumbai ... Achieve & Sustain Break-through Performance for Business Excellence are the expected deliverables of Senior Managers in this era of business turbulence that surfaces without warning! Getting more with less is going to be mantra of competitive advantage! This extended modular workshop will equip participants with the Skills, Tools, Models and Processes to manage talent for best business more...

From ITWerkz Global

Team Appreciation Programme

...courage sharing best practices and promote the culture of excellence in service through accelerated Experiential Learning. 4. To instill corporate mission, be more customer-centric and connected to the team members as your internal customers. 5. To enhance interpersonal working relationships through appreciation of each individuala ™s personality preferences (MBTI-Interstrength) 6. To more...

From Interthink Consulting Incorporated

Facilitation Skills for Project Managers

...ributors to your project success. Most of us have seen excellence in facilitation and have consciously wondered: What is it that they know that I dona ™t know? This workshop is designed to teach the many facilitation techniques you require to be able to succeed as a project manager. The workshop provides the theory behind the practices as well as incorporating hands-on exercises more...

From Leads Learning And Development Services

Service With A Purpose - Frontline S. W. A. P. Frontline is the first program of the SWAP series. It is all about developing frontliners with self-confidence, pride and a sense of purpose in delivering their crucial daily responsibilities. Participants will be trained on understanding customer needs and expectations through listening and questioning skills, managing their emotions when dealing with difficult situations and various more...

Teaming 2 Excel Teaming 2 EXCEL! is all about developing team players who are flexible and adaptable to change in their pursuit of excellence. This program creates the platform for teams to take a step back and reflect on their performance before planning their future actions. Participants will go through principles of teamwork, excellence, self a awareness, responsibility, mission consciousness, camaraderie, more...

From Brenell Training Consultants

Management Development Training Courses

...ng you identify how to motivate people and coach them for excellence. Our courses can help in all areas of your personal development with the following just a selection of the areas we can work through and improve: * Business coaching * Communication skills * Delegation * Feedback * Motivation and team-building * Organisation and planning * Problem more...

From Human Resources Services

G K Lim's Customer Service Excellence Training (inhouse program)

Let's face it: one slight mistake in serving one customer in today's extremely competitive business environment means millions of dollars down the drain. Your company's customers don't deal with just your company alone; they have hundreds of other suppliers. Whatever excellent service they receive from one becomes a yardstick for their dealing with others, even from totally different more...

From LJL Seminars (tm)

Comprehensive Customer Service Training

This three-day comprehensive customer service training program provides you with the detail level of understanding and training to provide complete customer service excellence. DESIGNED FOR: Executives Managers Sales People Customer Service Representatives Anyone in a customer focused position more...

From Midas Consulting Services

PRINCE2 Residential Training Certification

...eam Structure at each step of the project a CENTRE OF EXCELLENCE: Centre of Excellence concept enables any organization to have an eagle eye view of all the similar projects that it has undertaken. This supports very essential/ important principal of PRINCE2 - Learn Lessons from previous Projects. Who should attend PRINCE2, Residential, Training & Certification program in Bangkok, more...

From Success Partners

NLP Practitioner Training

...ng, NLP, is the new technology of change, achievement and excellence. Do you have areas of your life; business, career, sport, relationships, etc., in which you want to improve your performance? NLP offers exquisite people skills and tools. These tools enable you make the changes you choose in your life or business. If more choices and clear processes would allow you transform your life and more...

From Kris Education Systems

Providing all the paramedical Medical Transcription Coures IELTS Spoken English IT Computer Courses ... KRIS Education Systems is unique in providing Technical excellence, experience, intensive practical training, choices as well as opportunities for aiding higher education and jobs abroad Affiliated from BSS (National Development Agency, Promoted by Government of India), IGNOU, Planet EDU COURSES OFFERED BSC. ANAESTHESIA AND CRITICAL CARE MANAGEMENT FROM 'IGNOU' DIPLOMA IN MEDICAL more...

From The Training Experts Ltd

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into more...

From Dgea Lee School

Hypnotherapy NGH CERTIFICATION Hypnotherapy Certification Program is a training for someone who is interested in adding new hypnotherapeutic skills to another profession and/ or wishing to develop a practice in hypnotherapy. This innovative training goes beyond the required curriculum, infused with extra knowledge of Medical Qigong energy-healing techniques, the classes provide unique perspective that gives an edge to our more...

From The First Institute Of Dynamic Learning

NLP Master Practitioner Training The great promise of NLP is, "if one person can do something we can find how s/ he does it and teach it to whoever wants to learn it", It's called Modeling in NLP. This course teaches you how to do modeling. more...

From RPT Safety & Health Services, Inc

The FailSafe Workplace Sustainability System Seminar

...arget and mitigate "acceptable" risks that thwart program excellence and inhibit performance sustainability. If you are anything less than 100% confident that tomorrow will be an accident-free day in your workplace, you should seriously consider the utility of adding a formal sustainability process to your existing program. The course is intended for safety managers and supervisors, HR more...

From EJA International

Licensed NLP Business Practitioner ...se techniques and strategies and began to build models of excellence with them. NLP (Neuro-linguistic Programming) involves the study of patterns, which are created by the interaction of the brain, language and the physical body. In simple terms; NLP is about how the brain works and how language operates in the brain and how we can change behavior by changing language; verbal and more...

From Mobile Technical Institute

Exceptional Customer Service

Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, learn key factors in customer-focused behavior, as well as tips for providing exceptional customer more...

Customer Service Esentials

Providing exceptional customer service is essential for individual and organizational success. Today s consumers demand exceptional customer service. Excellence in customer service is one of the primary factors in determining the future success or failure of a company. Learn the truth about common customer service myths, gain insight into the expectations and needs of today s consumers, key more...

From Training for Excellence

Train the Trainer Program

...aining program, which emphasized both design elements and excellence in delivery, we have experienced a 40 growth in our production over last year." Gerry Heiple, Former VP, Foresters The program focuses on practical, proven, leading-edge techniques and strategies that both new and experienced trainers can begin to use immediately with success. You ll learn how to: --Build "instant" more...

From BASIX

NLP Training

BASIXINC - Center for Human Excellence provides 5 days certification basic practitioner workshops.Certified by NFNLP USA the most advanced and probably the most demystified syllabus in NLP. more...

From Human Xpression - Fast Track NLP & Hypnosis Training

NLP Practitioner - Fast Track

... Enable your clients to set personal states of excellence Use powerful language patterns to empower yourself and others Enhance your personal effectiveness and communication Listen to how other people say things rather than what they say Discover in minutes what motivates someone more...

From Ciprian Stan

The NLP Practitioner Certification Training

As you learn and experience the art of Neuro Linguistic Programming, and become a practitioner you could start walking the path of creating extraordinary changes that will last a life-time. The intention of this training is to equip you with the best tools in human development so you can consistently generate success and become your best. You would agree that being fully satisfied and felling more...

The NLP Master Practitioner Certification Training

From START to FINISH - A Thrilling Experience! This seminar is about becoming the Master. Take the skills you now have as a Practitioner to a Master Practitioner Level. You will learn from a different prospective how to: - Deepen their practitioner skills to a unconscious level - Explore new contexts where you can apply change fast and simple - Your challanges will resurface and methods more...

From i Training Expert

Sales Excellence -Managing Key Customers

PROGRAM OVERVIEW The MANAGING KEY CUSTOMERS practical workshop is specially designed to help organization in highly competitive market seeking to add value to their key customers that contribute significantly to their bottom line. To balance between available resources and business objectives, right choice of customers and allocating right resources is critical. The 80/ 20 principle plays more...

From Global Image Management, Inc

Global Persona Personality Development Workshop Want to build your confidence and discover the newer and more powerful you before school starts? Enroll Now at Global Image Management, Inc., the country's leading image and personality development company. We are internationally certified image consultants that offer world class training on personality and image enhancement. Topics on Appearance, Behavior and Communication will be explored in more...

From The Hospitality Training Company

Service Excellence Customer service proficiency at its best. Staff are taught how to provide exemplary service and a positive guest experience in all situations. We give your staff the tools they need to improve your business. We teach your saff and management how to make every customer service experience exceed expectations. Training takes place on location, with staff on site. more...

From eXample Consulting Group

eXampleCG SIX SIGMA GREEN BELT Certification

eXample Consulting Group (www. examplecg. com) is pleased to announce its forthcoming INDIA wide series of high quality, immensely practical and superior value SIX SIGMA GREEN BELT TRAINING AND CERTIFICATION public workshops. For latest program schedules and brochures visit http://www. examplecg. com/ services/ lean_sixsigma. htm (or) E-mail with Subject Line "Six Sigma GB Program - " more...

From Mr. Krishna Patil

Management and Personal development through spirituality

This program is about understanding true self and transforming by changing your own attitude and controlling your own actions. During our college days or in our organization we are not given time to think about or reflect on the problems and how to correct them by correcting our thought process and patterns. The key to success is that, your focused thoughts lead to success and happiness. We seek more...

From Emertxe Information Technologies Pvt Ltd.

Embedded Systems Training

...Excellence in Embedded Systems & Unix Systems Programing located in Bangalore ofers 4 months industry oriented training in Embedded Systems Unix Systems programming. Emertxe Infotech is a ventute of Alumini of IISc, Banglore focussed to be among the top in Embedded Systems trainings. Training Modules includes * Advanced C programming more...

From Benchmark Six Sigma

Benchmark Six Sigma Green Belt Training - Delhi Dates: 29 July'09-01 Aug'09 What is it? - The four-day Green Belt certification program provides an understanding of each step in the Define, Measure, Analyze, Improve and Control (DMAIC) methodology and many of the associated analysis tools. This program combines lecture, class exercises, case studies, and team exercises. Who should attend? - Benchmark Six Sigma Green Belt training is for more...

Benchmark Six Sigma Green Belt Training-New Delhi Benchmark Six Sigma Green Belt Training in Bangalore. The four-day Green Belt certification program provides an understanding of each step in the Define, Measure, Analyze, Improve and Control (DMAIC) methodology and many of the associated analysis tools. Benchmark Six Sigma offers training and certification on Lean and Six Sigma, Consulting services on deployment of Lean and Six Sigma and more...

Benchmark Six Sigma Lean Management Training-Chennai Benchmark Six Sigma Lean Management Training in Chennai from 27-28Apr'09 What is it? - The two-day Lean Management Certification is for people who are hands on practitioners in processes. Six Sigma Green Belt or Black Belt is not a pre-requisite. Lean Management is about looking at the whole picture of all the processes that are required to deliver a product or service. One of the primary more...

Benchmark Six Sigma Black Belt 6days Six-day Six Sigma Black Belt certification program to develop competence on the high rigor tools and techniques of Six Sigma. This program is exclusively for Six Sigma Green Belts to enable them learn Black Belt Tools and application of Six Sigma Software (Minitab) with case studies and simulations. Benchmark Six Sigma offers training and certification (six sigma black belt certification, six more...

From Emertxe Information Technologies Pvt Ltd.

Embedded Systems & Systems Programming

...Excellence in Embedded Systems & Unix Systems Programing located in Bangalore offers 4 months industry oriented training in Embedded Systems Unix Systems programming. Emertxe Infotech is a venture of Alumni of IISc, Bangalore focused to be among the top in Embedded Systems trainings. Training Modules includes *Advanced C programming more...

From Bigtec Pvt. Ltd.

SOA From Concepts To Practises

The worldwide integration software and services spend for the year 2006 alone stood at $4.6 billion and is anticipated to reach over $11.5 billion by 2013. In India, according to IDC, integration services market is growing at a CAGR of 37.4% and is headed to reach $30 million in services by the end of 2007. This presents myriad opportunities and challenges to the Indian IT Services industry in more...

From Neoway Academy

Neoway Certified NLP Practitioner Training

NLP is a philosophy and educational tool, which is designed to teach people how to become happier and more effective. It teaches people how to think and communicate in more useful ways. It explores HOW we think and HOW we behave. It allows you to discover what's going on when you are doing something well and not doing something well. It allows you to find out how other people do things more...

From APEX Global

Certified Data Center Professional

...g solutions arm APEX Global (The Academy for Professional Excellence), will be conducting the 5th run of our Certified Data Center Professional (CDCP) program at the New World Hotel in Makati City, Philippines on November 9-10, 2011, facilitated by an acknowledged leading figure at data center conferences worldwide, Mr. Siddharth Jain. We wish to invite all Data Center Practitioners to this more...

From Next Levels Consulting

Career Coaching Workshop ... satisfaction have been rated as major factors leading to excellence at business life and any other field. How many times have you met people who are not satisfied with their current job? Or who would love to trade places with other colleagues? It is our belief that when our own very unique aptitude; talents, strengths, preferences are utilized well in a job, that excellence as well as job more...

From 3H Solutions Group

Sales DNA Excellence Not your average sales training session. Interactive, Involving, fun. Activities help engage delegates and ensure participation and buy-in by all. A new perspective on branding / merging self belief and sales skills. Understand the critical elements that make up effective sales techniques. Explore different types of personalities (Understanding self / understanding others) Addressing belief more...

From Knowledge Source Inc

Excellence in Contract Management The materials presented in this class focus on improving the contract management skills of project managers, contract managers and administrators, project controls, and other personnel involved in planning and executing projects using contracted services. This course will give personnel an understanding of the contracting process from developing the RFP to planning, monitoring , and controlling more...

From Neoway Academy

Neoway Certified NLP Master Practitioner Program

The NLP Master Practitioner Program is the perfect opportunity for one to take their NLP skills to the next level and learn new and powerful skills to be able to work with and positively and ethically influence and empower people. The Neoway NLP Master Practitioner Program is a lot focused on Language and how the structure of language can influence us and those around us. You will learn more...

From BAYU Success Trainings & Events

High Potential Managers Development

Introduction Development programs for High Potential Managers and Leaders (HiPos) are a cornerstone in BAYUa ™s corporate offerings. HiPo programs are one of the major interventions corporations embark upon in what is usually a series of Transition Interventions. BAYU are masters of behaviour change and preparation at key intervals in a managera ™s or leadera ™s career where quite more...

From QED Training

Equality and Diversity Portfolio of Courses

... and disadvantage a Inspection a The Framework for Excellence a A User Focus a Plans and Activities a Equality Proofing a Evaluation of customer or service user involvement strategies a Workforce development a Self Assessment of Equality and Diversity provision a Enhancing Practice a Funding Body Expectations We find that these foregoing issues might either then more...

From Zing Corporate Consulting

The Zing NLP Practitioner Course - A Certification training program

5 Days to a Better Brain The program is all about how to gain power over your life, gain the admiration of other people and one of the most sought after certificates in the world! Depending on what you'd like to be better at, NLP is a toolkit that can be applied diversely, including developing new relationships, making existing ones amazingly better, better management of people, better more...

From Turning Point Management Consultants Pvt. Ltd.

Exemplary and Extraordinary Leader

...excellence and Managerial Excellence Training Hours: Detailed training intervention is designed based on 360 degree leadership and managerial assessment. Based on the outcome of the diagnosis, sessions are planned to bridge the gap and enhance necessary leadership and managerial competencies of the leadership team. Group / Participants size: 25 (group activities and other details more...

Team Effectiveness

6 different trainings and workshops are conducted to enhanced your teams and small groups to perform to its fullest performance capacity. Develop competencies that are essential for achieving peak performance as group - team excellence Variety of Training programs offered by Turning Point Management Consultants Team building Effective team behavior Conflict management more...

From Maze Net Solution

Microsoft Gold Certified Partner,MCSA,MCSE,.net,MCTS ... an individual competitive and confident. We have proven excellence in both the Corporate and Retail Training sectors. Mazenet's mission is to enable world-class companies to increase productivity and performance through their people. Our Training professionals specialize in assessing training needs, designing, developing, delivering, administering and evaluating corporate training more...

Cisco,ccna,ccnp,Cisco Certification & Training ... an individual competitive and confident. We have proven excellence in both the Corporate and Retail Training sectors. Mazenet's mission is to enable world-class companies to increase productivity and performance through their people. Our Training professionals specialize in assessing training needs, designing, developing, delivering, administering and evaluating corporate training solutions. more...

Vue Testing centre,Pearson Vue ...ing with the finest technical work force .We have proven excellence in both the Corporate and Retail Training sectors. Pearson VUE ® Authorized Test Centers (PVTC) provide on-site, on-demand testing for certification and select professional licensure exams. Mazenet is a Pearson VUE ® Authorized Test Center (PVTC) , can offer full-service training and testing solutions. Cisco more...

Ethical Hacking Certification,Ceh,Certified ethical hacking ...ing with the finest technical work force .We have proven excellence in both the Corporate and Retail Training sectors. Mazenet's mission is to enable world-class companies to increase productivity and performance through their people. Our Training professionals specialize in assessing training needs, designing, developing, delivering, administering and evaluating corporate training more...

From Xpert International

ISO Consultants Philippines

...is based around ISO 9000 and was developed by the Quality Excellence for Suppliers of Telecommunications (QUEST) Leadership Forum in response to product and service failures within the industry. Representatives from major stakeholders decided that only by defining specific quality needs and by setting clear goal objectives could the Telecommunications industry promote a culture for continuous more...

From Timelenders

Strategic Visions Workshop

... critical towards personal and organizational success and excellence. A life without a clear vision is a life without a direction, a life full of confusions and contradictions. Similarly, many organizations live from crisis to crisis--rudderless ships in turbulent waters-- with their prospects of success and their very existence at stake. Then there are people with dreams and aspirations more...

From Smile Consultants

Customer Service Excellence Objective: To enable & empower you to: a Provide an experience of delight to your customers a By gaining the necessary attitude, Language & skills to stand high in the competitive service industry. more...

From Satvam Consulting Private Limited

Program on Excellence in After Sales Service

Conclusion of sale is not end but beginning of relationship with the customer. After Sales Service does not receive the attention it deserves from the people inside the company. It is done more as an obligation to customers. However, if proper focus is given on after sales service it can become a powerful tool to promote sales, build brand image and generate profits for the company. This program more...

From Xpert International

Training and Consultancy on ISO 9001 ISO 14001 OHSAS 18001 ISO 22000 ISO 27001 ISO 28001 RoHS ANSIESD S2020 SSQA Lean Six Sigma ... Consultancy and Training in the areas of: Business Excellence 1. Total Quality Management (TQM) 2. Total Control Methodology (TCM) 3. Customer Satisfaction Measurement (CSM) 4. Quality Function Deployment (QFD) 5. Quality Basics 6. Kaizen 7. Hoshin Kanri (Strategic Management) 8. Zero Defects Program 9. Six Sigma (6 ) 10. Lean (LN) 11. Lean-Sigma (LN- ) 12. Design for more...

From Trimentus Technologies Pvt Ltd.

certified ITIL v2 Service Manager in April 6 to April 18 at Chennai

...000, ISO9000/ BS7799 standards, or the BQF/ EFQM Business Excellence Model. Delegates who already hold the Foundation Certificate in IT Service Management and who wish to acquire the internationally recognized Managera ™s Certificate in IT Service Management Delegates must meet the following minimum criteria: Holder of the Foundation Certificate in IT Service Management more...

From Ambar Hamid Training

Yes I Can Do It Seminar in Kuala Lumpur

...ing discoveries within the area of human achievements and excellence. I will show you how to achieve your goals and make success happen by tapping into the hidden resource sleeping within you...Let's make it happen.... Date : 17 18 June 2006 Venue : JW Marriott Hotel, Kuala Lumpur Yes .I Can Do It!! Seminar Revealing Seminar: How To Get Everything You Want .. Fast! Now in more...

From MIS

Corporate Security Managers Academy Enhancing and developing the leadership role of the modern Corporate Security Manager a adding value across the business through excellence more...

From High Technologies Solutions

Best Istitute For All Software Courses in NOida ...ithin the IT training industry and to create standards of excellence against which candidates are measured. We offer training programs on a wide range of IT courses, such as Java, .Net, SQT, Mainframe, SAS, Embedded, SAP, Advance QTP, Data Warehousing with live project by Industrial Experts. All the courses are based on real-world business scenarios and the latest learning methodologies and more...

From Learningminds!

Engaging Talent for Workplace Excellence

Retention and engagement continue to be among the top priorities of most organizations. Winning the loyalty and commitment of talented employees is a critical managerial responsibility and a key to survival in the ever-changing world of work. This highly interactive, one-day talent engagement workshop consists of facilitated videos, open discussions, small group activities and reflective thinking more...

Image Plus Customer Care Excellence Overview In todaya ™s competitive environment customers have become more demanding, more fickle and to expect more from their suppliers than they ever have done in the past. Service and competence are not enough to get the results that the customer wants. The way your staff present themselves, has a direct influence on how other people perceive their competence and professionalism. So you, more...

Train the Trainer ...fectively meet the learning needs of participants through excellence in program design * Deliver high impact events that attract and maintain learner attention * Identify and understand your target audience * Examine the core, key and inspirational skills profile of the successful trainer * Create an appropriate learning environment * Produce validation tools that demonstrate the value of more...

From Afa

APM Introductory Certificate ...anting to understand the principles of project management excellence. Depending on the culture within their organisation delegates may choose to take this qualification before or after the PRINCE2 Foundation qualification. Trainer Profile All trainers delivering AFAa ™s APM courses hold the APM Practitioner qualification as well as being experienced project management professionals. The more...

P3O Foundation and Practitioner ...ay go by many names including Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.) The course would be of benefit to those aspiring to manage or direct support office capability. Trainer Profile All AFA P3O trainers have undergone the rigorous approvals process administered by the APM Group on behalf of the UK Cabinet Office. They are practising project and more...

P3O Foundation ...ay go by many names including Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office.) The course would be of benefit to those aspiring to a more senior role. Trainer Profile All AFA P3O trainers have undergone the rigorous approvals process administered by the APM Group on behalf of the UK Cabinet Office. They are practising project and programme managers with more...

From Case Western Reserve University - Executive Education

Lean Six Sigma Green Belt Certification ...ication helps the employee serve as a trained operational excellence team member within his or her function-specific area of the organization. Working through a Six Sigma project simulation, participants will fully engage with these tools, learning when and how to apply them for optimal results. During the project they will receive two hours of coaching in support of their project work to more...

Strategic Decision Making and Execution Oct 11 2012 ...erformance based culture; maintain a level of operational excellence thata ™s needed to satisfy customer expectations; and to build a fast, flexible, and flat organization. Studies show that organizations that outperform the competition over the long term learn how to balance and sustain four primary practices (highlighted above), and at least two of four secondary practices (e. g., more...

Change Leadership Oct 9 2012 As change becomes more common, fast-paced and complex, the ability to adapt to and manage technical and organizational change has become a critical competency. Whether the change involves strategy redeployment, organizational restructuring, merging operations, expanding into new markets, or adopting new technology, managers who have an understanding of the dynamics of change are better equipped to more...

Resilience Thriving through Uncertainty and Change Apr 25 2012 Resilience is the ability to bounce back from lifea ™s challenges with confidence, and also to grow and develop in new ways. In this program we present specific skill development tools and frameworks to develop resilience by focusing on seven core competencies: Emotion Regulation, Impulse Control, Causal Analysis, Self-Efficacy, Realistic Optimism, Empathy, and Reaching Out. These more...

From Excel Thru Learning

5-Star Customer Service This program teaches you how to provide structured superior Customer Service. It gives participants the tools necessary to provide outstanding support as well as effective communication skills, techniques to handling difficult customers and learn conflict resolution strategies. It encourages ways to build strong relationships and teaches participants how to manage business related stress. more...

From Case Western Reserve University - Executive Education

Enhancing the Patient Experience for a Competitive Edge Mar 6, 2012 Healthcare organizations often promise world-class care and superior quality but consumers will gauge quality on their experience at every touch point along the patient experience pathway. Research shows that patients who have positive experiences will tell others and, at the same time, become loyal fans. A great experience builds confidence and compliance. Organizations that successfully manage more...

From Billy Kueek International

Live By Design - NLP, TIme Line Therapy(TM), Hypnotherapy and Impact System Coaching ... not in another? Do you know what is blocking you from excellence? What is a thata formula to success and achieving your dreams? Are you led by people and circumstances around you or do you desire to dictate terms in your life? Do you want to live by default or would you rather Live By Design? Success is what you create for yourself through your own actions and mindset. It is more...

From Jaipuria Institute Of Management, Jaipur

National Workshop on EXPORT IMPORT FOREX MECHANISM on 15th OCTOBER 2011 Saturday

...ter Lab, recreation room and auditorium. Infrastructural excellence of the Institute translates into academic excellence. Research and consultancy undertaken by the Institute facilitates the faculty to disseminate the knowledge and keep the students updated in terms of experiential learning. Prowess, E-Views, e-Journals and other software are used in routine teaching. This differentiates more...

online course

instructor-led class

learn at home

group study

self-directed study

cd-based training

DVD video training

printed book

e-book digital book

workshop seminar

train the trainer

computer-based learning

discount pricing

online tutorial

> > > >

tcw11--02/13/12-06:19:12-(20382)[A]-[A]-[A]

	Advertise with Us \| About Us \| Privacy Policy \| Copyright & Trademarks \| Contact Us \| Blog \| iSeminars^TM \| Site Map
	Training-Classes.com by skillbox® 2012 - Terms of Use Copyright 1998-2012 skillbox, inc. All rights reserved. Find Your Genius!® and skillbox® are registered trademarks of skillbox, inc.