Instructor Led Excellence Program Training Classes

Leadership Training: The Leadership Excellence Program This program is designed for Senior and middle managers who are in leadership positions and who are accountable for achieving results through others and via major change initiatives. This program is worth 50 NASBA CPEs. Examine the highlights of major leadership research. Use self assessments to determine their own styles in terms of leadership and power. Demonstrate a clear understanding more...

The Leadership Excellence Program Objectives: By the end of the program, participants will be able to: Examine the highlights of major leadership research. Use self assessments to determine their own styles in terms of leadership and power. Demonstrate a clear understanding of the nature of change and apply a number of models and strategies for managing and leading change. Define the major Emotional Intelligence (EI) more...

Customer Service Excellence ...ets you apart from the competition. The Customer Service Excellence program will guide participants through: - Understanding the Value of Customer Service - Recognizing External AND Internal Customers - Communicating with Customers - Demonstrating Telephone Etiquette - Interpreting Body Language and Behavioural Styles - Handling Challenging Situations - Maintaining a Positive Attitude  more...